Dispatcher
Dispatcher job in New York, NY
Prior MSP dispatching experience is required.
We are looking for a dispatcher who can manage technician scheduling, optimize ticket flow, monitor workload in real time, improve client communication, and reduce reliance on our answering service. This role is critical to ensuring efficient onsite coordination, faster ticket resolutions, and consistent quality control.
If you have experience dispatching in an MSP environment and want to be part of a fast-paced, growth-oriented team, we want to speak with you.
Dispatch/Clerical (DSR) - Piscataway
Dispatcher job in Piscataway, NJ
Company Profile:
Diakon Logistics provides white-glove, last-mile delivery solutions for the most reputable furniture and appliance retailers in the country. Come join our growing company.
In this office position, you will guide deliveries of merchandise and appliances to customers by coaching and coordinating a group of independent contractor carriers in a call center environment. With the leadership and support of the location's management staff, you will work cross-functionally with key partners in our corporate office and client leadership to effectively achieve or exceed goals and produce outcomes in line with the company's vision.
Responsibilities and Duties:
Provides administrative support for delivery operation.
Consistent and immediate communication of operational challenges and customer escalations while executing timely resolutions.
Answers a high volume of calls, screens calls, schedules appointments.
Heavy customer service and dispatching.
Route monitoring and communicating with delivery teams throughout the day.
Determine priorities and multi-tasks.
Maintains historical records by tracking and accurately recording information.
Contributes to team effort by accomplishing assigned tasks and effectively communicating to responsible parties across the network.
Skills/Requirements:
Bilingual with Spanish a plus.
Excellent computer skills with experience using Excel and MS Office applications.
Data Entry Skills, Thoroughness, Organization, Attention to Detail
Excellent written and verbal communication skills.
Dependable, with a strong focus on customer service and time management.
High school Diploma or GED required.
Schedule: This location is open 6 days a week. This is an in-office position - no remote or hybrid options available.
Hourly Rate: $16-$18/hour, DOE + bonus potential.
Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.
Rahway Transportation Dispatcher
Dispatcher job in Rahway, NJ
We are looking for a lead dispatcher. The hours of operation can be during the morning shift, afternoon shift, or evening shift. We can accommodate everyone's work schedule.
We are looking for a reliable Dispatcher. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.
Responsibilities
Receive calls and record significant information
Address problems and requests by transmitting information or providing solutions
Receive and dispatch orders
Prioritize calls according to urgency and importance
Use radio, phone or computer to send crews and vehicles to appropriate locations
Monitor the route and status to coordinate and prioritize their schedule
Enter data in computer system and maintain logs and records of calls, activities and other information
Skills
Proven experience as dispatcher or relevant position
Fast typing with experience in data entry
Knowledge of procedures and guideline for emergency situations
Proficient in English and Spanish (oral and written)
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgement and critical thinking
High school diploma
Transportation Dispatcher
Dispatcher job in Matawan, NJ
Transportation Dispatcher JobID: 3029 Support Staff Additional Information: Show/Hide Transportation Dispatcher - Bus/Van Driver * Transportation Supervisor highly desirable; * Possession of Valid CDL, Class B License with Passenger and School Bus Endorsements with Air-Brake Certification required;
* Knowledge of transportation computer programs and general computer literacy;
* Prior experience as a Supervisor and/or Bus Driver or equivalent in the transportation field in a public school setting preferred;
* Demonstrated aptitude or competence for assigned responsibilities;
* Ability to work with and interact positively with parents, contractors and staff members;
* Such alternatives to the above qualifications as the Board may find appropriate and acceptable.
Dispatcher/Pager
Dispatcher job in New York, NY
Coordinate communications to the cabin service agent team and management as well as updates / notifications between the the Client and employees. Ensures all data is recorded according to company procedures. QUALIFICATIONS: A. EDUCATION AND EXPERIENCE 1. High School diploma or equivalent.
2. Previous airport and/or customer service experience preferred.
3. Previous radio / phone dispatch experience desirable.
4. Previous supervisory experience preferred.
5. Must have good working knowledge of office environment software applications (word-processing, spreadsheet, data management).
6. Must be 18 years of age or older.
7. Must have a reliable telephone and transportation number.
B. PERSONAL AND PHYSICAL REQUIREMENTS
1. Treat all information as confidential.
2. Posses the tact to deal with all levels of situations, client representatives, employees and the public.
3. Ability to work from verbal and written instructions.
4. Ability to communicate in English clearly and concisely verbally and in written form.
5. Must be detail-oriented and perform with minimal supervision.
6. Must be able to handle multiple situations simultaneously.
7. Must have excellent radio/telephone skills.
8. Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.
9. Must be able to lift, carry and/or hold up to 75 lbs.
10. Must pass pre-employment and random drug test.
11. Must complete a criminal background check.
12. Must meet necessary requirements to obtain a security sensitive identification badge.
13. Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
1. Must be familiar with and abide by all Client/company regulations.
2. Work with Client Special Services Representatives to ensure all requests for services are met.
3. Pull assignments or work orders from computer, as needed.
4. Do all reports accurately and in a timely manner.
5. Must be familiar with all FAA/ TSA/Airline/Company regulations.
6. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
7. Escalate issues to operations Manager Immediately.
8. Deal courteously and tactfully with fellow employees and passengers if necessary.
9. Communicate effectively with fellow employees.
10. Maintain all service transactions in Cabin Service tracking program (where available) or in the appropriate format for the location.
11. Create and generate reports of service performance in locations with the Cabin Service tracking program software or via manual performance logs.
12. Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner.
13. Maintain and distribute radios (where applicable).
14. Always complete the appropriate documentation and reports in thorough and timely manner.
15. Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
16. Provide general information and directions to passengers.
17. Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
18. Attend meetings and inservices as required.
19. Utilize appropriate communications channels and maintain records, reports and files as required.
20. Must be attired in proper uniform or business attire as directed by company officials and identification must always be visible.
21. Identification badges must always be visible.
22. Adhere to company policies and procedures and participate in achievement of company objectives.
23. Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
24. Perform other duties as requested.
Dispatch Coordinator
Dispatcher job in Eatontown, NJ
Total Comfort Group is a nationally recognized leader in Mechanical, Electrical, Plumbing, and Project Management services. We specialize in servicing retail and commercial multi-site properties across the United States. Our commitment to excellence and rapid response makes us a trusted partner for clients coast to coast.
What You'll Do
As a Dispatch Coordinator, you'll be the heartbeat of our service operations-connecting clients, technicians, and internal teams to ensure smooth, efficient, and timely HVAC service delivery. You'll manage scheduling, resource allocation, and real-time problem-solving to keep our operations running at peak performance.
Key Responsibilities:
Act as the central communication hub via phone, email, and messaging platforms
Schedule and assign HVAC service appointments based on technician skillset, location, and client needs
Monitor technician availability, vehicle status, and equipment readiness to optimize dispatching
Maintain and manage on-call schedules, including first-call and standby coverage
Respond to emergency service requests and dispatch technicians promptly
Troubleshoot service delays and make quick decisions to maintain service quality
Deliver top-tier customer service by confirming appointments and providing real-time updates
Track technician certifications and ensure compliance with safety and industry standards
Review service timecards, work orders, and GPS reports for accuracy
Maintain and update the dispatch board and service database
Debrief technicians post-service to ensure quality and gather insights
Forecast workload 2-3 days ahead and follow up on pending work orders
Coordinate “Parts Pending” calls and schedule service upon part arrival
Conduct customer satisfaction surveys and “happy calls”
Log service invoices and forward payments to accounting
Keep detailed records of service requests, appointments, and technician activity
Support office, service, and operations managers with additional tasks as needed
What You Bring
Proven experience in dispatching, preferably in HVAC or service industries
Strong communication skills with a calm, professional demeanor under pressure
Excellent organizational and multitasking abilities
Familiarity with HVAC terminology and service procedures (preferred)
Proficiency in dispatching software and computer systems
Quick-thinking problem solver with sound decision-making skills
Commitment to safety, compliance, and customer satisfaction
Flexibility to work shifts and adapt to changing schedules
Why Join Us
Be part of a fast-growing national company with a strong reputation
Work in a dynamic, team-oriented environment
Opportunity to make a direct impact on service delivery and customer satisfaction
Competitive compensation and benefits package
ANTICIPATED -TRANSPORTATION DISPATCHER- 2025-2026
Dispatcher job in Dover, NJ
ANTICIPATED -TRANSPORTATION DISPATCHER- 2025-2026 JobID: 1510 Transportation Date Available: 01/05/2026 Additional Information: Show/Hide The Dover Public Schools located in Morris County, NJ, a K-12 grade school district serving approximately 3,600 students, is seeking a motivated and dedicated individual for the anticipated full-time position of Transportation Dispatcher. This position shall assist in supervising the District's transportation department with a focus on routing, scheduling, as well as to serving as a school bus driver, as needed.
ANTICIPATED TRANSPORTATION DISPATCHER
DISTRICT
2025-2026
QUALIFICATIONS:
High school diploma required; Associates Degree preferred
Possess at least 3-5 years prior experience in school transportation, required
Possess Valid Commercial New Jersey's Driver's License with Class B, School Bus and air brake endorsements
Knowledge of state laws and regulations governing school bus construction, maintenance, and pupil transportation
Experience with Transfinder bus routing system
Practical knowledge of school bus driver's duties, ability to interact with drivers, district staff, and parents in a positive and a professional manner
JOB FUNCTIONS & RESPONSIBILITIES:
Assist with the daily operations of the pupil transportation system as it relates to day-to-day routes, field trips and athletic trips.
Provide driver coverage for daily requirements.
Assist with recording and scheduling Athletic and Co-Curricular field trips.
Assist with communication to parents and staff about any transportation concerns.
Assist the Transportation Supervisor with the development of bus routes and schedules for in-district routes using Transfinder.
Assist in maintaining all district-owned transportation vehicles and develop plans for preventative maintenance.
Assist in enduring effective communication among vendor personnel, the Transportation Office, schools and families with respect to daily transportation.
Perform other duties as assigned by the Transportation Supervisor and/or designee.
REPORTS TO: TRANSPORTATION SUPERVISOR
Compensation:
$55,000 - 66,000
Application Procedure:
Applications are being accepted on-line through Applitrack until the position is filled. In addition to completing all sections of the application, please upload a copy of your cover letter, resume, and Transportation Supervisor Certificate.
*******************************************
Dover Public Schools is an Equal Opportunity / Affirmative Action Employer, and all qualified applicants are encouraged to apply.
Service Dispatcher
Dispatcher job in Plainsboro, NJ
Job Description
We are seeking a highly motivated and organized Customer Service/ Dispatcher to join our team and contribute to our mission of delivering quality garage door solutions to our valued customers.
Precision Overhead Garage Door Service is the #1 garage door company in the US with over 100 locations in the country! Precision Door Tristate is a franchise that has been in business since 1999 and is the leading overhead garage door company in the tri-state area. We are headquartered in Northern NJ and have locations in NY (Long Island, Westchester & Hudson Valley) and Fairfield County, CT.
Customer Service/ Dispatcher Description:
Receive incoming service requests from customers, technicians, or sales representatives.
Efficiently schedule service appointments based on technician availability and geographic location.
Maintain clear and professional communication with customers regarding appointment times and any delays.
Confirm appointments with customers and provide estimated arrival times.
Input data into the dispatching software or system, ensuring data integrity.
Monitor and manage technician availability and workloads.
Handle emergency service calls promptly and effectively, dispatching technicians as needed.
Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions.
Scheduling door estimates
Why Precision Overhead Garage?
Don't miss out on this incredible opportunity to kickstart your career with a thriving company.
We prioritize your health and future. Our Comprehensive benefits include top-tier medical, dental, and vision coverage, plus life insurance and 401k plan. Join our team and enjoy the security of working for a company that truly cares about you. We believe in work-life balance. Enjoy generous PTO including vacation, sick, and personal time.
Awesome perks including
:
Bonus opportunities
Paid Training
Company events
Breakfast and snacks.
Growth opportunity and career path
Customer Service/ Dispatcher Requirements:
Bilingual proficiency in English and Spanish is a plus
High school diploma or equivalent.
Previous experience in dispatching or customer service is a plus.
Strong organizational and multitasking skills.
Excellent communication and detailed oriented skills.
Proficiency in using scheduling and dispatching software.
Ability to work well under pressure and adapt to changing priorities.
Knowledge of the garage door industry is a bonus but not required.
Join our team and be a part of our mission to provide exceptional garage door services to our customers!
ANTICIPATED - Transportation Dispatcher
Dispatcher job in Englishtown, NJ
ANTICIPATED - Transportation Dispatcher JobID: 2197 Transportation/Dispatcher Additional Information: Show/Hide ANTICIPATED - Transportation Dispatcher Qualifications Include - * A minimum of 3 years' experience in the school transportation field.
* Good driving record and a valid class B CDL with P & S endorsement.
* School Transportation Supervisor Certificate (or willing to obtain).
* Knowledge of Versa Trans and Trip Tracker routing software/student database.
* Familiarity of the Freehold Regional High School District sending area preferred.
* The ability to plan, deal with the public, and other district personnel using tact, patience and courtesy is required.
* Must be available to withstand the demands of early morning/flexible hours and adverse weather conditions
* Knowledge of state laws and regulations governing school bus construction and, pupil transportation.
Salary - $41,900 - to be prorated based on start date
This is a twelve-month position and includes the following -
* Health benefits
* Sick, Personal and Vacation Days
Detail-oriented candidate that is able to handle large volumes of data entry and email interchanges daily is preferred.
Interested candidates must complete an online application at **************
WE ARE AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER -
in accordance with Board Policy 1530 and pursuant to N.J.A.C. 6A: 7-1.1
Dispatch Operator I
Dispatcher job in Flemington, NJ
Position#Summary Operates the HMC switchboard to extend and handle incoming, outgoing and interoffice calls by using a computerized database. Answers and alerts staff of emergency codes and alarms. Maintains the smooth flow of communication traffic and effective communications and alarm responses. Provides answering service for HMC practices. Primary Position Responsibilities 1. Immediately responds to and follows department/HMC procedures for all codes and alarms. 2. Answers, transfers, and directs incoming calls using a computerized database for information access. 3. Relays Answering Service call information to on-call physicians as soon as possible. 4. Updates changes to on-call and records all pertinent information in Switchboard Office logs and notes. 5. Checks departmental daily updates, shares relevant minute to minute call information, checks e-mail and responds accordingly. # Qualifications Minimum Education: Required: High School Diploma or Equivalent Minimum Years of Experience (Amount, Type and Variation): Required: None Preferred: Previous telephone phone experience is strongly preferred.# Previous experience in a medical office.# Medical Terminology experience. License, Registry or Certification: Required: None Knowledge, Skills and/or Abilities: Required: â- Above basic computer proficiency in Microsoft Office Suite. â- Must possess excellent communications skills. â- Excellent customer service skills. â- Comfortable working in a fast paced environment and able to accept new information and protocol easily. Preferred: Previous Switchboard, Call Center and heavy phone experience FLEXIBILITY A MUST# MUST BE ABLE TO TRAIN ON ALL THREE SHIFTS 10AM-6PM, MIDNIGHT -8AM, 4PM-MIDNIGHT# # Hunterdon Health is committed to providing a competitive benefit package to our employees.# Benefit#offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings. The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant#s hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty).
Position Summary
Operates the HMC switchboard to extend and handle incoming, outgoing and interoffice calls by using a computerized database. Answers and alerts staff of emergency codes and alarms. Maintains the smooth flow of communication traffic and effective communications and alarm responses. Provides answering service for HMC practices.
Primary Position Responsibilities
1. Immediately responds to and follows department/HMC procedures for all codes and alarms.
2. Answers, transfers, and directs incoming calls using a computerized database for information access.
3. Relays Answering Service call information to on-call physicians as soon as possible.
4. Updates changes to on-call and records all pertinent information in Switchboard Office logs and notes.
5. Checks departmental daily updates, shares relevant minute to minute call information, checks e-mail and responds accordingly.
Qualifications
Minimum Education:
Required:
High School Diploma or Equivalent
Minimum Years of Experience (Amount, Type and Variation):
Required:
None
Preferred:
Previous telephone phone experience is strongly preferred. Previous experience in a medical office. Medical Terminology experience.
License, Registry or Certification:
Required:
None
Knowledge, Skills and/or Abilities:
Required:
â- Above basic computer proficiency in Microsoft Office Suite.
â- Must possess excellent communications skills.
â- Excellent customer service skills.
â- Comfortable working in a fast paced environment and able to accept new information and protocol easily.
Preferred:
Previous Switchboard, Call Center and heavy phone experience
FLEXIBILITY A MUST
MUST BE ABLE TO TRAIN ON ALL THREE SHIFTS 10AM-6PM, MIDNIGHT -8AM, 4PM-MIDNIGHT
Hunterdon Health is committed to providing a competitive benefit package to our employees. Benefit offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings.
The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant's hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty).
Transportation Dispatcher (Anticipated)
Dispatcher job in Flemington, NJ
Transportation Dispatcher (Anticipated) JobID: 1813 Support Staff - Non-Certificated/Transportation Date Available: Immediately Additional Information: Show/Hide In accordance with the provisions of Article XIV-B of the contract between the Flemington-Raritan Education Association and the Flemington-Raritan Board of Education, the following position is available:
Position:
Transportation Dispatcher (Anticipated)
Effective Dates: (Anticipated)
Immediately - 06/30/2026 - 12 Month Position
Job Goal:
To ensure the safe, efficient, and effective operation of the district's transportation services by coordinating daily bus schedules, routes, and driver assignments; maintaining clear communication with staff, parents, and schools; and supporting smooth transportation operations through accurate recordkeeping, timely problem-solving, and, when necessary, direct driving responsibilities.
Qualifications:
* High School Diploma or GED
* One-year of experience in transportation operations
* A valid New Jersey School Bus Driver's License of the appropriate class issued by the New Jersey Division of Motor Vehicles (passenger endorsement/school bus endorsement/air brake endorsement). This license must be maintained in good standing
* Effectively communicate with drivers via radio
* Knowledge of Transfinder transportation routing system
* Ability to schedule and organize work assignments to assure timely and effective completion
* Ability to work independently with minimal supervision
* Ability to establish and maintain effective working relationships with co-workers and the general public.
* General familiarity with fleet maintenance scheduling
Salary:
Salary range: $48,000.00 - $60,000.00
Benefits:
Eligibility for benefits is based on length of service and full-time employment status. Full-time staff are eligible for medical, prescription, and dental coverage. Paid time off includes sick, personal, vacation, and bereavement days.
Draft Job Description
Application Procedure:
Interested candidates must apply online at: Applitrack
Selection Procedure:
Only candidates of interest will be contacted for interviews.
EOE/AA
EMS Call Taker & Dispatcher Afternoon and Evening
Dispatcher job in New York, NY
Job Description
Midwood EMS is seeking experienced Emergency Medical Dispatchers to work from our Brooklyn headquarters located in Coney Island. WHY WORK WITH MIDWOOD EMS:
Flexible Schedules
Weekly Paychecks
Paid Time Off
Professional Work Environment
Friendly, Dedicated Coworkers
The dispatcher position is critical to the efficient assignment of resources to customers and clients served by the company. All communications between crews, callers, hospitals, management and others flows through the dispatcher. This position requires a strong team player with a professional attitude, excellent customer service skills, and the ability to work well under pressure to ensure that all calls are responded to safely and rapidly.
Key Duties and Responsibilities:
Working directly with hospitals, healthcare provider, facilities, patients, patient's family members and patient caretakers' patient to set up any and all transport
Verifying patients' insurance coverage
Answering phone calls and making phone calls
Taking insurance information for company billing department
Verifying insurance ( a plus)
Processing credit card payments
Dispatching calls using radio codes and practices
Required Knowledge, Skills and Abilities:
Knowledge of Medical Terminology
Excellent interpersonal and communication (both verbal and written) skills and ability to communicate clearly in English
Strong attention to detail and the ability to multi-task in a fast paced environment
Ability to establish effective working relationships with personnel from multiple departments and divisions
Flexibility to work nights, weekends, and holidays as needed - due to the nature of the EMS industry we operates 24 hours a day, 7 days a week
Preferred Experience:
Previous Emergency Medical Services (EMS) experience
Previous experience utilizing Computer Assisted Dispatch (CAD) systems or similar systems
Permanent Schedule will include Evenings, Overnights and alternate weekends
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Medical Dispatcher
Dispatcher job in New York, NY
InstaCare EMS is seeking new and experienced Emergency Medical Dispatchers to work from our Brooklyn headquarters located in Coney Island.
WHY WORK WITH INSTACARE EMS:
Flexible Schedules
Weekly Paychecks
Paid Time Off
Professional Work Environment
Friendly, Dedicated Coworkers
The dispatcher position is critical to the efficient assignment of resources to customers and clients served by the company. All communications between crews, callers, hospitals, management and others flows through the dispatcher. This position requires a strong team player with a professional attitude, excellent customer service skills, and the ability to work well under pressure to ensure that all calls are responded to safely and rapidly.
Key Duties and Responsibilities:
Working directly with hospitals, healthcare provider, facilities, patients, patient's family members and patient caretakers' patient to set up any and all transport
Verifying patients' insurance coverage
Answering phone calls and making phone calls
Taking insurance information for company billing department
Processing credit card payments
Dispatching calls using radio codes and practices
Required Knowledge, Skills and Abilities:
Knowledge of Medical Terminology
Excellent interpersonal and communication (both verbal and written) skills and ability to communicate clearly in English
Strong attention to detail and the ability to multi-task in a fast paced environment
Ability to establish effective working relationships with personnel from multiple departments and divisions
Flexibility to work nights, weekends, and holidays as needed - due to the nature of the EMS industry we operates 24 hours a day, 7 days a week
Preferred Experience:
Previous Emergency Medical Services (EMS) experience, Strongly Preferred
Previous experience utilizing Computer Assisted Dispatch (CAD) systems or similar systems
InstaCare EMS is proud to be an Equal Opportunity Employer. InstaCare EMS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Auto-ApplyEMS call Taker Dispatcher
Dispatcher job in New York, NY
Work Hours are 1pm-11pm weekdays and every other weekend.
Midwood EMS is seeking new and experienced Emergency Medical Dispatchers to work from our Brooklyn headquarters located in Coney Island. WHY WORK WITH MIDWOOD EMS:
Flexible Schedules
Weekly Paychecks
Paid Time Off
Professional Work Environment
Friendly, Dedicated Coworkers
The dispatcher position is critical to the efficient assignment of resources to customers and clients served by the company. All communications between crews, callers, hospitals, management and others flows through the dispatcher. This position requires a strong team player with a professional attitude, excellent customer service skills, and the ability to work well under pressure to ensure that all calls are responded to safely and rapidly.
Key Duties and Responsibilities:
Working directly with hospitals, healthcare provider, facilities, patients, patient's family members and patient caretakers' patient to set up any and all transport
Verifying patients' insurance coverage
Answering phone calls and making phone calls
Taking insurance information for company billing department
Verifying insurance ( a plus)
Processing credit card payments
Dispatching calls using radio codes and practices
Required Knowledge, Skills and Abilities:
Knowledge of Medical Terminology
Excellent interpersonal and communication (both verbal and written) skills and ability to communicate clearly in English
Strong attention to detail and the ability to multi-task in a fast paced environment
Ability to establish effective working relationships with personnel from multiple departments and divisions
Flexibility to work nights, weekends, and holidays as needed - due to the nature of the EMS industry we operates 24 hours a day, 7 days a week
Preferred Experience:
Previous Emergency Medical Services (EMS) experience
Previous experience utilizing Computer Assisted Dispatch (CAD) systems or similar systems
Permanent Schedule will include Evenings, Overnights and alternate weekends
Mobility Dispatch Supervisor
Dispatcher job in Newark, NJ
As a Mobility Dispatch Supervisor, you are responsible for overseeing the daily operations for our drivers and Mobility Coordinator team for Fleet Mobility Solutions, LLC. You'll have leadership responsibilities such as managing key metrics for driver compliance such as attendance, safety scores, customer service, and adherence to company policies/procedures.
A Day in the Life:
The Dispatch Supervisor is responsible for assisting and leadership of the operation of their assigned Fleet Mobility location
The hourly wage for this position is $20.00/hr + quarterly incentives
What You'll Do:
Supervise the daily activities of the office (fleet, utilization, depreciation, reservations, schedules, etc).
Manage all operational aspects of the location, ensuring vehicles are maintained, vehicles are assigned, and drivers are prepared for their shifts. Monitor daily workflows to address issues promptly and ensure smooth operations.
Monitor, analyze and coach the Mobility Support Specialist and Drivers on key metrics such as attendance, company policies/procedures, safety, customer satisfaction, driver efficiency and vehicle utilization, taking corrective action when necessary.
Leads end-to-end workforce management, including hiring decisions, coordinating the setup of training and safety courses, and implementing shift schedules to meet operational goals. Continuously evaluates staff performance and identifies development opportunities.
Coordination with our internal and external maintenance teams to ensure any vehicle issues are addressed appropriately
Oversee the team responsible for cleaning and preparing the vehicle fleet
Communicate consistently and frequently with location manager
What We're Looking For:
Experience in a leadership role, proven ability to coach and lead a team
Moderate in Excel and Microsoft Office
Thrives working in a fast paced environment
Values safety and organization
Excellent communication skills
Valid driver's license
Must pass a background check, MVR, fingerprinting
Must be 20 years of age or older
Flexibility in scheduling which may include nights weekends and holidays
Ability to drive process and organizational change
Ability to demonstrate professionalism, enthusiasm and outstanding communication skills
Computer literate and detailed oriented
Ability to motivate teams, multitask, and keep a positive attitude in a fast-paced environment
Excellent organization, time management, delegation, and prioritization skills
Physical Requirements:
Able to communicate effectively
Able to lift and carry up to 50 pounds occasionally.
Able to sit and stand for extended periods.
What You'll Get:
Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan Options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
Auto-ApplyValet Dispatcher - Driving
Dispatcher job in New York, NY
Job Description
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”
We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Responsibilities
BASIC FUNCTION
As a Valet Dispatcher, you will be responsible for coordinating the parking and retrieving of guest vehicles by Valet Attendants, while securing and keeping track of all vehicle keys.
Responsibilities include but are not limited to the following:
Ensure the timely dispatching of Valet Attendants to park and retrieve guest vehicles
Monitor the amount of time guests wait for their vehicle to ensure it meets the property's service standard
Assist with the safe moving of guest vehicles in the garage and the guest areas, on an as needed basis
Secure and keep track of all guest vehicle keys
Accept and process valet fees (if applicable)
Answer the telephone using proper telephone etiquette
Inform customers of valet rates, as well as possess a thorough knowledge of the major streets, landmarks and freeways in the area of the lot to be able to provide customer directions to customers to various locations in the area, if needed
Respond to customer questions/issues in a prompt and courteous manner
Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to Supervisors, Facility Manager and/or Senior Manager
Assist the Ramp Supervisor in maintaining a clear ramp area by sending runners to the front door
Help maintain the cleanliness of the area around garage office
Be on time for every scheduled work day
Maintain a neat and clean appearance and arrive and remain in complete uniform before and during scheduled shifts
Assist Supervisors and Managers with additional duties, as assigned
Qualifications
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education/Experience Required: Less than High School education or one month related experience, training or an equivalent combination of education and experience. Prior valet driving experience preferred.
License Requirement: The employee will be required to have and maintain a valid state driver's license with a current address and acceptable driving record. Ability to drive a vehicle with a manual transmission (stick shift) a plus.
Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one situations to customers and other employees of the company.
Customer Service Skills: Ability to effectively respond positively to customer problems or complaints.
Mathematical Skills: Ability to add, subtract, two digit numbers and multiply and divide with 10's and 100's. Ability to perform these operations using units of American money.
Appearance: Employees will be required to maintain a neat and clean appearance and be in complete uniform at all times.
Other skills and abilities: Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions, if applicable to your location. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints.
Other Attributes: Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to adapt to changes in the work environment; able to deal with change, delays or unexpected events.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to change frequently between a sitting and standing position. The employee is required to use a phone or two-way radio.
Salary Range: $16.50/hr +Tips
This role is eligible to earn tips in addition to the posted hourly rate.
Benefits:
Eligible
employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.
Right to Work Poster
SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you.
Automotive Service Dispatcher
Dispatcher job in Inwood, NY
At South Shore Chrysler Dodge Jeep Ram, we are committed to an environment where the customer is always treated with respect and dignity. Our employees are our most valuable resource and growth is encouraged through diligence, teamwork & consistency. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!
What We Offer
Medical, Dental & Vision Insurance
401K Plan + Match
Paid time off and vacation
Short/Long Term Disability
Growth opportunities
Paid Training
Employee vehicle purchase plans
Saturday Lunches
Family owned and operated
Long term job security
Health and wellness
Discounts on products and services
Above average industry pay
Responsibilities
Effectively and courteously communicates with customer in order to schedule service / maintenance / sales call while gathering information on the customer's current systems and needs as well as ensuring that the decision maker is present at the time of the call.
Responsible for calling customers to remind them of the upcoming scheduled appointment, to keep the customer informed on any changes in technician/installer arrival time, and to schedule service/maintenance calls.Understand customer; match requirements and concerns to various service options
Explain service being performed and keep customer informed and updated throughout the service of their vehicle
Stay up to date on new products, features, accessories and attending product training as required
Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
Qualifications
Service Dispatch experience preferred
Strong focus on providing excellent customer service
High school diploma or higher education
Clean driving record & valid driver's license
Driven personality, eager to improve and able to work within and support internal teams
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Auto-ApplyDispatch/Clerical (DSR) - Piscataway
Dispatcher job in Piscataway, NJ
Job DescriptionSalary: $17-18/hour DOE + bonus potential
Company Profile:
Diakon Logistics provides white-glove, last-mile delivery solutions for the most reputable furniture and appliance retailers in the country. Come join our growing company.
Job Overview:
In this office position, you will guide deliveries of merchandise and appliances to customers by coaching and coordinating a group of independent contractor carriers in a call center environment. With the leadership and support of the location's management staff, you will work cross-functionally with key partners in our corporate office and client leadership to effectively achieve or exceed goals and produce outcomes in line with the companys vision.
Responsibilities and Duties:
Provides administrative support for delivery operation.
Consistent and immediate communication of operational challenges and customer escalations while executing timely resolutions.
Answers a high volume of calls, screens calls, schedules appointments.
Heavy customer service and dispatching.
Route monitoring and communicating with delivery teams throughout the day.
Determine priorities and multi-tasks.
Maintains historical records by tracking and accurately recording information.
Contributes to team effort by accomplishing assigned tasks and effectively communicating to responsible parties across the network.
Skills/Requirements:
Bilingual with Spanish a plus.
Excellent computer skills with experience using Excel and MS Office applications.
Data Entry Skills, Thoroughness, Organization, Attention to Detail
Excellent written and verbal communication skills.
Dependable, with a strong focus on customer service and time management.
High school Diploma or GED required.
Schedule: This location is open 6 days a week.This is an in-office position - no remote or hybrid options available.
Hourly Rate: $16-$18/hour, DOE + bonus potential.
Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.
Medical Dispatcher
Dispatcher job in New York, NY
Job Description
InstaCare EMS is seeking new and experienced Emergency Medical Dispatchers to work from our Brooklyn headquarters located in Coney Island.
WHY WORK WITH INSTACARE EMS:
Flexible Schedules
Weekly Paychecks
Paid Time Off
Professional Work Environment
Friendly, Dedicated Coworkers
The dispatcher position is critical to the efficient assignment of resources to customers and clients served by the company. All communications between crews, callers, hospitals, management and others flows through the dispatcher. This position requires a strong team player with a professional attitude, excellent customer service skills, and the ability to work well under pressure to ensure that all calls are responded to safely and rapidly.
Key Duties and Responsibilities:
Working directly with hospitals, healthcare provider, facilities, patients, patient's family members and patient caretakers' patient to set up any and all transport
Verifying patients' insurance coverage
Answering phone calls and making phone calls
Taking insurance information for company billing department
Processing credit card payments
Dispatching calls using radio codes and practices
Required Knowledge, Skills and Abilities:
Knowledge of Medical Terminology
Excellent interpersonal and communication (both verbal and written) skills and ability to communicate clearly in English
Strong attention to detail and the ability to multi-task in a fast paced environment
Ability to establish effective working relationships with personnel from multiple departments and divisions
Flexibility to work nights, weekends, and holidays as needed - due to the nature of the EMS industry we operates 24 hours a day, 7 days a week
Preferred Experience:
Previous Emergency Medical Services (EMS) experience, Strongly Preferred
Previous experience utilizing Computer Assisted Dispatch (CAD) systems or similar systems
InstaCare EMS is proud to be an Equal Opportunity Employer. InstaCare EMS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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EMS call Taker Dispatcher
Dispatcher job in New York, NY
Job DescriptionSalary: 18-20
Work Hours are 1pm-11pm weekdays and every other weekend.
Midwood EMS is seeking new and experienced Emergency Medical Dispatchers to work from our Brooklyn headquarters located in Coney Island.
WHY WORK WITH MIDWOOD EMS:
Flexible Schedules
Weekly Paychecks
Paid Time Off
Professional Work Environment
Friendly, Dedicated Coworkers
The dispatcher position is critical to the efficient assignment of resources to customers and clients served by the company. All communications between crews, callers, hospitals, management and others flows through the dispatcher. This position requires a strong team player with a professional attitude, excellent customer service skills, and the ability to work well under pressure to ensure that all calls are responded to safely and rapidly.
Key Duties and Responsibilities:
Working directly with hospitals, healthcare provider, facilities, patients, patients family members and patient caretakers patient to set up any and all transport
Verifying patients insurance coverage
Answering phone calls and making phone calls
Taking insurance information for company billing department
Verifying insurance ( a plus)
Processing credit card payments
Dispatching calls using radio codes and practices
Required Knowledge, Skills and Abilities:
Knowledge of Medical Terminology
Excellent interpersonal and communication (both verbal and written) skills and ability to communicate clearly in English
Strong attention to detail and the ability to multi-task in a fast paced environment
Ability to establish effective working relationships with personnel from multiple departments and divisions
Flexibility to work nights, weekends, and holidays as needed due to the nature of the EMS industry we operates 24 hours a day, 7 days a week
Preferred Experience:
Previous Emergency Medical Services (EMS) experience
Previous experience utilizing Computer Assisted Dispatch (CAD) systems or similar systems
Permanent Schedule will include Evenings,Overnights andalternate weekends