How To Become A Dispute Resolution Analyst: What It Is and Career Path

What is a dispute resolution analyst and how to become one

Updated January 8, 2025

3 min read

A dispute resolution analyst is an individual who helps resolve complaints or appeals related to billing, damaged merchandise, credit issues or unsatisfactory products and services. They also respond to email and inquiries related to damage claims, delinquent accounts, or other customer issues. These individuals also gather data and conduct research related to customer claims and complaints, prepare correspondence, and provide dispute resolution services to claimants, businesses or third parties.

Most dispute resolution analysts have a High School diploma or a bachelor's degree, and must possess strong communication, interpersonal and problem-solving skills. They should also be comfortable with interfacing with external and internal customers, facilitating communications between customers an upper management, and be willing to help customers, and advocate for the quality of company products and services.

A dispute resolution analyst can make a decent income up to $50,000 annually, and the career field is expected to grow 14% by 2028.

ScoreDispute Resolution AnalystUS Average

Salary

4.0

Avg. Salary $51,442

Avg. Salary $59,228

Stability level

6.8

Growth rate 11%

Growth rate 0.3%

Diversity

6.0

Race

American Indian and Alaska Native 0.17%

Asian 10.02%

Black or African American 8.36%

Hispanic or Latino 9.10%

Unknown 4.52%

White 67.84%

Gender

female 64.44%

male 35.56%

Age - 43

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 43

Stress level

6.8

Stress level is high

7.1 - high

Complexity level

8.7

Complexity level is advanced

7 - challenging

Work life balance

2.2

Work life balance is very poor

6.4 - fair

Key steps to become a dispute resolution analyst

Explore dispute resolution analyst education requirements

Most common dispute resolution analyst degrees

Bachelor's

55.8 %

Associate

20.5 %

Master's

9.8 %

Start to develop specific dispute resolution analyst skills

Skills	Percentages
Dispute Resolution	11.73%
Sound Decisions	7.15%
Data Entry	6.62%
Quality Standards	5.84%
Identify Trends	5.30%

Complete relevant dispute resolution analyst training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New dispute resolution analysts learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a dispute resolution analyst based on U.S. Bureau of Labor Statistics data and data from real dispute resolution analyst resumes.

Research dispute resolution analyst duties and responsibilities

Lead the requirement gathering effort from key customers for development of new JAVA applications and for troubleshooting customer issues.
Perform data entry into PeopleSoft and process write off with resolution codes.
Negotiate settlement offers with clients to prevent litigation and reduce costs associate with arbitration.
Research corporate actions and security pricing using Bloomberg and bank websites to provide accurate information for processing within the database.

Prepare your dispute resolution analyst resume

When your background is strong enough, you can start writing your dispute resolution analyst resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a dispute resolution analyst resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable dispute resolution analyst resume templates

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