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Dispute resolution analyst skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical dispute resolution analyst skills. We ranked the top skills for dispute resolution analysts based on the percentage of resumes they appeared on. For example, 11.7% of dispute resolution analyst resumes contained dispute resolution as a skill. Continue reading to find out what skills a dispute resolution analyst needs to be successful in the workplace.

15 dispute resolution analyst skills for your resume and career

1. Dispute Resolution

Here's how dispute resolution analysts use dispute resolution:
  • Contribute to the improvement of the dispute resolution process via structured analysis and timely identification of behavioral trends.
  • Prepare and analyze incoming customer dispute claims for dispute resolution opportunities.

2. Sound Decisions

Here's how dispute resolution analysts use sound decisions:
  • Explained procedures and made sound decisions in order to maintain good customer relations with consumers and merchants.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how dispute resolution analysts use data entry:
  • Provided administrative support such as data entry, faxing, scanning, and mail sorting.
  • Analyzed system authorization to ensure accurate data entry with an understanding of Medical Management department's administrative processes and guidelines.

4. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how dispute resolution analysts use quality standards:
  • Reviewed team member cases and client interactions to ensure compliance with department and Visa/MasterCard quality standards.
  • Developed new quality standards that improved quality performance and reliability.

5. Identify Trends

Identify Trends refers to the act of analyzing recent history and determining how the history connects. This is commonly seen in social media, where trends may be different challenges completed to raise awareness for an organization or disease, or it may be a purchasing trend to determine what product will most likely sell next.

Here's how dispute resolution analysts use identify trends:
  • Perform root cause analysis on complaints to Medicare and for member grievance and appeals to identify trends and recommend process improvements.
  • Identify trends, review plan, eligibility, patient notes, authorizations and claims to determine appropriate resolution.

6. Federal Regulations

Federal regulations refer to the set of rules, both general and permanent that are published in the Federal Register by the agencies of the federal government and the executive departments. Federal regulations are the large body of rules that govern federal practice. Examples of these laws include taxes and financial regulation, discrimination law, wages law, and so on.

Here's how dispute resolution analysts use federal regulations:
  • Determine resolution according to MasterCard/Visa rules and federal regulations, E & Z.
  • Maintained knowledge of and ensured compliance with Federal regulations and MasterCard/Visa/American Express operating regulations.

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7. Medicare

Medicare is a federal government insurance program that offers health care coverage to people who are 65 and above. In some cases, younger people with disabilities whose status is identified by the SSA can also avail the insurance program. Medicare covers the health expenses of people who are not able to afford it plus it protects the payee from rising health care costs.

Here's how dispute resolution analysts use medicare:
  • Reviewed injury related charges and proceeded with appropriate action/dispute of non-related items on the majority of claims received from Medicare.
  • Evaluated, analyzed, and resolved Medicare liens, utilizing my knowledge and experience of Medicare health-care processes.

8. Financial Institutions

Financial Institutions come in all sizes, forms, and are meant for all sorts of purposes. Some only keep money, some only trade it, some focus on extending loans, some work with only other financial corporations or regular business and companies, and some are built to be useful and multi-purpose. A central bank, for example, is a banking institution meant to keep an eye on other banks and ensure that no laws or rules are broken or bent.

Here's how dispute resolution analysts use financial institutions:
  • Update financial institutions on the dispute status and recommend available options based on the Visa regulations.
  • Attained incentive award for marketing promotional interest rate on balance transfers from competitive financial institutions.

9. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how dispute resolution analysts use phone calls:
  • Required to handle written correspondence, phone referrals, and phone calls relating to customer inquires.
  • Handle phone calls from billing providers regarding issues on their health claims.

10. Fraud Claims

Here's how dispute resolution analysts use fraud claims:
  • Investigated into fraud claims by performing relevant research of accounts and timelines.
  • Conduct preliminary investigation into fraud claims, perform phone interviews.

11. Medicaid

Here's how dispute resolution analysts use medicaid:
  • Mediated for various agencies such as Medicaid.
  • Support and Lead Projects, such as: ICD 10 Service Manager Baptist South (Lead) Medicaid Subrogation

12. Arbitration

Here's how dispute resolution analysts use arbitration:
  • Prepare and submit arbitration, compliance and good faith cases.
  • Oversee BBB's AUTOLINE arbitration sessions regarding lemon law disputes.

13. Charge Backs

Here's how dispute resolution analysts use charge backs:
  • Process first-time charge backs to cardholder accounts, whereby research methods were successfully implemented.
  • Processed charge backs to cardholder accounts according to Visa/MasterCard Regulations.

14. Billing Errors

Here's how dispute resolution analysts use billing errors:
  • Retrieved and researched billing errors.
  • Resolved billing errors by coordinating investigation with the billing control office.

15. SharePoint

Here's how dispute resolution analysts use sharepoint:
  • Maintained the credit team SharePoint site with the updated project flowcharts, business requirement documents, fictional specification documents and presentations.
  • Completed daily tally, communication logs, benefit updates, medical policy reviews and reviewed policies and procedures using SharePoint applications.
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List of dispute resolution analyst skills to add to your resume

Dispute resolution analyst skills

The most important skills for a dispute resolution analyst resume and required skills for a dispute resolution analyst to have include:

  • Dispute Resolution
  • Sound Decisions
  • Data Entry
  • Quality Standards
  • Identify Trends
  • Federal Regulations
  • Medicare
  • Financial Institutions
  • Phone Calls
  • Fraud Claims
  • Medicaid
  • Arbitration
  • Charge Backs
  • Billing Errors
  • SharePoint
  • ACH
  • Credit Card Accounts
  • SQL
  • Investor Guidelines
  • Customer Calls
  • Customer Disputes
  • Customer Complaints
  • REG E
  • Dispute Claims
  • Dispute Cases
  • Regulatory Agencies
  • Outbound Calls
  • Mastercard
  • Inbound Calls
  • Customer Accounts
  • Federal Guidelines
  • Merchant Disputes
  • Billing Disputes
  • Customer Inquiries
  • Financial Statements
  • Fraud Cases
  • ATM
  • Dispute Process
  • FHA
  • CMS
  • Process Improvement
  • Computer System
  • Customer Issues
  • Settlement Agreements
  • SLA
  • Damage Claims

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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