How To Become A Dispute Resolution Specialist: What It Is and Career Path

What is a dispute resolution specialist and how to become one

Updated January 8, 2025

3 min read

Dispute resolution specialists are responsible for resolving disputes by reviewing invoices disputed by the client. They process credits, handle disputes, and investigate invoice statuses that the service center team is accountable to resolve. They also clear all invoices, track improperly executed invoices, and work with the director of operations and internal departments to efficiently implement process improvements.

Dispute resolution specialists earn an average salary of $43,000 annually or $21 per hour. Their duties include focusing on mediation and problem solving for clients, dealing with a wide range of situations and feeling comfortable working through those conflicts. They tactfully negotiate and reach a resolution where both parties are satisfied while gathering and investigating all relevant information to the claims brought forth.

Dispute resolution specialists typically hold a bachelor's degree in a related field. They are expected to have some years of experience as a resolution specialist or in a similar role. Some employers prefer candidates with an understanding of the law and legal matters obtained from earning a Juris Doctor (JD).

ScoreDispute Resolution SpecialistUS Average

Salary

3.0

Avg. Salary $38,649

Avg. Salary $59,228

Stability level

5.9

Growth rate -4%

Growth rate 0.3%

Diversity

9.5

Race

American Indian and Alaska Native 0.88%

Asian 5.08%

Black or African American 11.13%

Hispanic or Latino 19.02%

Unknown 5.99%

White 57.90%

Gender

female 65.95%

male 34.05%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress level

5.9

Stress level is manageable

7.1 - high

Complexity level

6.6

Complexity level is challenging

7 - challenging

Work life balance

6.5

Work life balance is good

6.4 - fair

Key steps to become a dispute resolution specialist

Explore dispute resolution specialist education requirements

Most common dispute resolution specialist degrees

Bachelor's

51.1 %

Associate

17.9 %

High School Diploma

15.7 %

Start to develop specific dispute resolution specialist skills

Skills	Percentages
Credit Card	13.73%
Data Entry	9.27%
Debit Cards	8.87%
Customer Service	8.64%
Federal Regulations	8.35%

Complete relevant dispute resolution specialist training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New dispute resolution specialists learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a dispute resolution specialist based on U.S. Bureau of Labor Statistics data and data from real dispute resolution specialist resumes.

Research dispute resolution specialist duties and responsibilities

Manage and conduct simple troubleshoot and walkthrough on how to process transfer of ownership.
Make decisions on routine issues in accordance with the ATM operating procedures.
Review injury relate charges and proceed with appropriate action/dispute of non-relate items on the majority of claims receive from Medicare.
Handle customer/consumer concerns receive from all areas within Allstate to improve customer loyalty.

Prepare your dispute resolution specialist resume

When your background is strong enough, you can start writing your dispute resolution specialist resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a dispute resolution specialist resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose from 10+ customizable dispute resolution specialist resume templates

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