Dispute resolution specialists are responsible for resolving disputes by reviewing invoices disputed by the client. They process credits, handle disputes, and investigate invoice statuses that the service center team is accountable to resolve. They also clear all invoices, track improperly executed invoices, and work with the director of operations and internal departments to efficiently implement process improvements.
Dispute resolution specialists earn an average salary of $43,000 annually or $21 per hour. Their duties include focusing on mediation and problem solving for clients, dealing with a wide range of situations and feeling comfortable working through those conflicts. They tactfully negotiate and reach a resolution where both parties are satisfied while gathering and investigating all relevant information to the claims brought forth.
Dispute resolution specialists typically hold a bachelor's degree in a related field. They are expected to have some years of experience as a resolution specialist or in a similar role. Some employers prefer candidates with an understanding of the law and legal matters obtained from earning a Juris Doctor (JD).
There is more than meets the eye when it comes to being a dispute resolution specialist. For example, did you know that they make an average of $15.53 an hour? That's $32,293 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many dispute resolution specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, customer-service skills and listening skills.
When it comes to the most important skills required to be a dispute resolution specialist, we found that a lot of resumes listed 19.7% of dispute resolution specialists included credit card, while 13.9% of resumes included appropriate action, and 9.8% of resumes included customer service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the dispute resolution specialist job title. But what industry to start with? Most dispute resolution specialists actually find jobs in the finance and professional industries.
If you're interested in becoming a dispute resolution specialist, one of the first things to consider is how much education you need. We've determined that 51.1% of dispute resolution specialists have a bachelor's degree. In terms of higher education levels, we found that 7.5% of dispute resolution specialists have master's degrees. Even though most dispute resolution specialists have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a dispute resolution specialist. When we researched the most common majors for a dispute resolution specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on dispute resolution specialist resumes include high school diploma degrees or master's degree degrees.
You may find that experience in other jobs will help you become a dispute resolution specialist. In fact, many dispute resolution specialist jobs require experience in a role such as customer service representative. Meanwhile, many dispute resolution specialists also have previous career experience in roles such as administrative assistant or sales associate.