Dispute Resolution Specialist Careers

Dispute resolution specialists are responsible for resolving disputes by reviewing invoices disputed by the client. They process credits, handle disputes, and investigate invoice statuses that the service center team is accountable to resolve. They also clear all invoices, track improperly executed invoices, and work with the director of operations and internal departments to efficiently implement process improvements.

Dispute resolution specialists earn an average salary of $43,000 annually or $21 per hour. Their duties include focusing on mediation and problem solving for clients, dealing with a wide range of situations and feeling comfortable working through those conflicts. They tactfully negotiate and reach a resolution where both parties are satisfied while gathering and investigating all relevant information to the claims brought forth.

Dispute resolution specialists typically hold a bachelor's degree in a related field. They are expected to have some years of experience as a resolution specialist or in a similar role. Some employers prefer candidates with an understanding of the law and legal matters obtained from earning a Juris Doctor (JD).

There is more than meets the eye when it comes to being a dispute resolution specialist. For example, did you know that they make an average of $15.53 an hour? That's $32,293 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Dispute Resolution Specialist Do

There are certain skills that many dispute resolution specialists have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed computer skills, customer-service skills and listening skills.

When it comes to the most important skills required to be a dispute resolution specialist, we found that a lot of resumes listed 19.7% of dispute resolution specialists included credit card, while 13.9% of resumes included appropriate action, and 9.8% of resumes included customer service. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the dispute resolution specialist job title. But what industry to start with? Most dispute resolution specialists actually find jobs in the finance and professional industries.

How To Become a Dispute Resolution Specialist

If you're interested in becoming a dispute resolution specialist, one of the first things to consider is how much education you need. We've determined that 51.1% of dispute resolution specialists have a bachelor's degree. In terms of higher education levels, we found that 7.5% of dispute resolution specialists have master's degrees. Even though most dispute resolution specialists have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a dispute resolution specialist. When we researched the most common majors for a dispute resolution specialist, we found that they most commonly earn bachelor's degree degrees or associate degree degrees. Other degrees that we often see on dispute resolution specialist resumes include high school diploma degrees or master's degree degrees.

You may find that experience in other jobs will help you become a dispute resolution specialist. In fact, many dispute resolution specialist jobs require experience in a role such as customer service representative. Meanwhile, many dispute resolution specialists also have previous career experience in roles such as administrative assistant or sales associate.

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Average Salary
$32,293
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
16,292
Job Openings

Dispute Resolution Specialist Career Paths

Top Careers Before Dispute Resolution Specialist

Top Careers After Dispute Resolution Specialist

Dispute Resolution Specialist Jobs You Might Like

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Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Dispute Resolution Specialist

Dispute Resolution Specialists in America make an average salary of $32,293 per year or $16 per hour. The top 10 percent makes over $47,000 per year, while the bottom 10 percent under $21,000 per year.
Average Salary
$32,293
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Recently Added Salaries

CompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Dispute Resolution Specialist
Afni, Inc.
08/05/2021
$27,13108/05/2021
Dispute Resolution Specialist
Cornerstone Staffing
08/03/2021
$34,43608/03/2021
Dispute Resolutions Specialist
Robert Half
01/29/2021
$31,72201/29/2021
A/R Dispute Resolution-Deduction Specialist
Randstad
08/08/2020
$53,00008/08/2020
Employee Benefits Law & Dispute Resolution Specialist
Skechers USA, Inc.
04/27/2020
$75,81604/27/2020

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Dispute Resolution Specialist Demographics

Gender

female

63.1 %

male

31.9 %

unknown

5.0 %

Ethnicity

White

63.2 %

Hispanic or Latino

16.9 %

Black or African American

10.6 %

Foreign Languages Spoken

Spanish

75.0 %

Arabic

8.3 %

Choctaw

8.3 %
Show More Dispute Resolution Specialist Demographics

Dispute Resolution Specialist Education

Majors

Business
24.3 %

Degrees

Bachelors

51.1 %

Associate

17.9 %

High School Diploma

15.7 %
Show More Dispute Resolution Specialist Education Requirements

Online Courses For Dispute Resolution Specialist That You May Like

International Law in Action: the Arbitration of International Disputes
coursera

'The Arbitration of International Disputes' is the third course of Leiden University's series on International Law in Action. The first course covered generalities on the international courts and tribunals in The Hague, while the second course provided an insider's perspective into the work of international criminal courts and tribunals. This third course explores the major aspects of international arbitration as one of the most common method of international dispute settlement. Through this cou...

Communicating and Negotiating in a Dynamic Global World
edX (Global)

This course uses a dynamic and engaging approach to develop the skills for effective communication in international business settings. This course will include techniques and methods for handling interpersonal encounters in multicultural environments. You will learn best practices in negotiating globally, resolving disputes, and making decisions across cultural boundaries. Working in a global, cross-cultural role requires effective communication with individuals and groups from different parts...

Intercultural Communication and Conflict Resolution
coursera

Intercultural Communication and Conflict Resolution is a growing area of importance considering the pace and volume of global transactions. The ease of global communication using technology, the abundance of cheaper transportation costs, and the frequency of businesses using cross-border talent is fostering millions of interactions a day between people of different cultures. Examine how the process of communication can be further complicated during interactions between people of different cultur...

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Top Skills For a Dispute Resolution Specialist

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 19.7% of dispute resolution specialists listed credit card on their resume, but soft skills such as computer skills and customer-service skills are important as well.

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Top Dispute Resolution Specialist Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ dispute resolution specialists and discovered their number of dispute resolution specialist opportunities and average salary. Through our research, we concluded that Better Business Bureau was the best, especially with an average salary of $36,380. Fifth Third Bank follows up with an average salary of $59,008, and then comes PayPal with an average of $68,020. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a dispute resolution specialist. The employers include None, None, and None

1. Better Business Bureau
3.8
Avg. Salary: 
$36,380
Dispute Resolution Specialists Hired: 
44+
2. Fifth Third Bank
4.9
Avg. Salary: 
$59,008
Dispute Resolution Specialists Hired: 
16+
3. PayPal
4.9
Avg. Salary: 
$68,020
Dispute Resolution Specialists Hired: 
14+
4. Percepta
4.2
Avg. Salary: 
$43,721
Dispute Resolution Specialists Hired: 
10+
5. Wells Fargo
4.7
Avg. Salary: 
$60,581
Dispute Resolution Specialists Hired: 
9+
6. JPMorgan Chase & Co.
4.9
Avg. Salary: 
$88,738
Dispute Resolution Specialists Hired: 
8+
Updated August 18, 2021