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The differences between dispute resolution specialists and client relations specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a dispute resolution specialist and a client relations specialist. Additionally, a client relations specialist has an average salary of $39,902, which is higher than the $38,649 average annual salary of a dispute resolution specialist.
The top three skills for a dispute resolution specialist include credit card, data entry and debit cards. The most important skills for a client relations specialist are client relations, customer service, and data entry.
| Dispute Resolution Specialist | Client Relations Specialist | |
| Yearly salary | $38,649 | $39,902 |
| Hourly rate | $18.58 | $19.18 |
| Growth rate | -4% | -4% |
| Number of jobs | 22,578 | 200,766 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 64% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A dispute resolution specialist focuses on solving disputes and problems on behalf of the clients. Although their responsibilities vary upon their company or institution of employment, it usually consists of investigating issues, studying all parties, gathering and analyzing data, performing risk assessments, and developing solutions and strategies that will be in favor of all parties. Moreover, a dispute resolution specialist usually works in a team setting, which requires an open line of communication for a smooth workflow.
A client relations specialist is primarily in charge of building positive relationships with clients by providing optimal services. Although the extent of their responsibilities depends on their company of employment, it typically includes handling customer calls and correspondence, offering products or services, discussing promotions or product specifications, answering inquiries, arranging appointments, resolving issues and concerns, and processing payments or refunds. Moreover, a client relations specialist conducts market research and analysis to identify the current trends and practices, aiming for client satisfaction.
Dispute resolution specialists and client relations specialists have different pay scales, as shown below.
| Dispute Resolution Specialist | Client Relations Specialist | |
| Average salary | $38,649 | $39,902 |
| Salary range | Between $27,000 And $54,000 | Between $27,000 And $58,000 |
| Highest paying City | - | Washington, DC |
| Highest paying state | - | New Jersey |
| Best paying company | - | McKinsey & Company Inc |
| Best paying industry | - | Real Estate |
There are a few differences between a dispute resolution specialist and a client relations specialist in terms of educational background:
| Dispute Resolution Specialist | Client Relations Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between dispute resolution specialists' and client relations specialists' demographics:
| Dispute Resolution Specialist | Client Relations Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 34.0% Female, 66.0% | Male, 30.3% Female, 69.7% |
| Race ratio | Black or African American, 11.1% Unknown, 6.0% Hispanic or Latino, 19.0% Asian, 5.1% White, 57.9% American Indian and Alaska Native, 0.9% | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 20.3% Asian, 6.5% White, 55.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |