Distribution agent skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical distribution agent skills. We ranked the top skills for distribution agents based on the percentage of resumes they appeared on. For example, 29.8% of distribution agent resumes contained customer service as a skill. Continue reading to find out what skills a distribution agent needs to be successful in the workplace.

10 distribution agent skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how distribution agents use customer service:

Lead customer service shipping agent, coordinating pick-up and delivery service with a multitude of company representatives.
Managed customer accounts, executed collections, and served as the primary customer service liaison for over 4,000 Post customer accounts.

2. Inventory Control

Here's how distribution agents use inventory control:

Coordinated distribution operations and inventory control
Control activity of Receiving and shipping Departments, manage the e-commerce facility which includes inventory control / integrity and quality assurance.

3. Customer Orders

Here's how distribution agents use customer orders:

Coordinated activities between operations, sales, record control, and purchasing departments to ensure availability of merchandise for customer orders.
Assured accurate, timely and cost effective delivery of customer orders in partnership with cross-functional areas of the organization.

4. Hand Trucks

Hand trucks are also known as a dolly or a two wheeler is an L-shaped, box moving, handcart. The hand truck has two big wheels on one side of the base and has a small ledge that holds the object to be moved. The hand truck is operated manually and has a handle that a person can use to load the boxes into the base and then unload it. It balances the weight of the objects and makes carrying heavy boxes easier.

Here's how distribution agents use hand trucks:

Unloaded cargo from truck with hand trucks and pallet jacks.Monitored department performance data to identify and avoid potential risks.

5. Inventory Management

Here's how distribution agents use inventory management:

Performed daily data entry for receiving, order allocation, shipping and inventory management.
Provided strategic direction for distribution services, including inventory management, order fulfillment, and support for administrative tasks.

6. Customer Complaints

Here's how distribution agents use customer complaints:

Received and processed daily customer returns, and managed troubleshooting of customer complaints.
Reduced warehouse customer complaints by restructuring hourly work groups and providing better technology.

7. Operational Reports

Here's how distribution agents use operational reports:

Provide daily operational reports that are accurate and timely.

8. DOT

Here's how distribution agents use dot:

Complied at all times with Governmental Organizations; FAA, TSA, DOT and U.S. Customs guidelines and regulations.
Ensured to follow safety regulations, conducting pre-trip and post trip vehicle inspection in accordance with DOT specifications & logging/recording miles.

9. Distribution Channels

Here's how distribution agents use distribution channels:

Map hotel GPS system using preferred mapping program and process data, including surrounding attraction data, into appropriate distribution channels.
Managed sales and distribution channels not restricted to physical products but services alike.

10. Government Agencies

Here's how distribution agents use government agencies:

Coordinate with management teams from multiple government agencies to ensure accountability and to prevent fraudulent use of subsidy.
Assisted account managers with monthly and quarterly mailings for government agencies in the U.S.

What skills help Distribution Agents find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of distribution agent skills to add to your resume

The most important skills for a distribution agent resume and required skills for a distribution agent to have include:

Customer Service
Inventory Control
Customer Orders
Hand Trucks

Inventory Management
Customer Complaints
Operational Reports
DOT

Distribution Channels
Government Agencies

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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