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Become A Distribution Center Associate

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Working As A Distribution Center Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $83,150

    Average Salary

What Does A Distribution Center Associate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Distribution Center Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Do you work as a Distribution Center Associate?

Distribution Center Associate Jobs

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Distribution Center Associate Career Paths

Distribution Center Associate
Material Handler Technician Specialist
Account Manager
5 Yearsyrs
Technician Service Manager General Manager
Area Manager
7 Yearsyrs
Forklift Operator Service Technician Service Advisor
Assistant Service Manager
5 Yearsyrs
Office Manager Account Manager Account Executive
Business Development Manager
9 Yearsyrs
Pharmacist Technician Office Manager
Business Office Manager
8 Yearsyrs
Forklift Operator Warehouse Manager General Manager
Center Manager
6 Yearsyrs
Delivery Driver Sales Consultant Internet Sales Manager
Customer Relations Manager
5 Yearsyrs
Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Customer Care Representative Customer Support Specialist Customer Support Manager
Manager, Custom Support And Services
5 Yearsyrs
Office Manager General Manager Account Executive
Marketing Manager
5 Yearsyrs
Security Officer Dispatcher Operations Manager
Operations Director
9 Yearsyrs
Security Officer Technician Service Manager
Operations Manager
7 Yearsyrs
Machine Operator Security Officer Account Manager
Product Manager
7 Yearsyrs
Pharmacist Technician Specialist Account Manager
Relationship Manager
6 Yearsyrs
Material Handler Security Officer Account Manager
Sales Manager
5 Yearsyrs
Medical Assistant Account Representative Account Executive
Sales/Marketing
5 Yearsyrs
Machine Operator Production Supervisor Operations Manager
Site Manager
7 Yearsyrs
Warehouse Worker Material Handler Inventory Control Specialist
Support Manager
6 Yearsyrs
Medical Assistant Correction Officer Forklift Operator
Warehouse Manager
5 Yearsyrs
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Do you work as a Distribution Center Associate?

Distribution Center Associate Demographics

Gender

Female

51.4%

Male

46.3%

Unknown

2.3%
Ethnicity

White

61.8%

Hispanic or Latino

16.2%

Black or African American

11.7%

Asian

7.1%

Unknown

3.2%
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Foreign Languages Spoken

Spanish

64.5%

French

6.5%

German

4.3%

Japanese

4.3%

Portuguese

2.2%

Croatian

2.2%

Italian

2.2%

Swedish

1.1%

Hindi

1.1%

Chinese

1.1%

Vietnamese

1.1%

Bosnian

1.1%

Greek

1.1%

Serbian

1.1%

Urdu

1.1%

Cheyenne

1.1%

Bengali

1.1%

Mandarin

1.1%

Korean

1.1%

Arabic

1.1%
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Distribution Center Associate Education

Schools

University of Phoenix

15.2%

West Virginia University

7.6%

Liberty University

7.6%

Pennsylvania State University

6.3%

Strayer University

5.7%

Iowa State University

5.1%

Ashford University

4.4%

University of Maine

4.4%

Delaware Technical and Community College

4.4%

Navarro College

4.4%

Cincinnati State Technical and Community College

3.8%

Central Piedmont Community College

3.8%

University of Nebraska - Lincoln

3.8%

University of Delaware

3.8%

Southern New Hampshire University

3.8%

Ohio University -

3.2%

University of Northern Iowa

3.2%

Union County College

3.2%

University of Texas at Austin

3.2%

Kaplan University

3.2%
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Majors

Business

23.2%

Psychology

8.4%

Criminal Justice

7.7%

Accounting

6.0%

Communication

5.9%

Health Care Administration

4.7%

General Studies

4.2%

Management

4.2%

Nursing

3.9%

Computer Science

3.4%

Liberal Arts

3.4%

Medical Assisting Services

3.4%

Biology

3.1%

Computer Information Systems

3.1%

Human Resources Management

3.0%

English

2.6%

Kinesiology

2.5%

Education

2.5%

Political Science

2.5%

Finance

2.3%
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Degrees

Bachelors

37.4%

Other

28.1%

Associate

15.7%

Masters

10.6%

Certificate

4.8%

Diploma

1.7%

Doctorate

1.1%

License

0.5%
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Top Skills for A Distribution Center Associate

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  1. Customer Service
  2. Phone Calls
  3. Safety Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Answer merchant phone calls regarding their accounts * Transfer to appropriate dept if needing additional help with other issues
  • Followed adequate safety procedures while working within an industrial environment and its associated equipment.
  • Order Picking Materials for Departments to assemble products Forklift Operator Loader/Distribution Scan and Data Entry
  • Operate motorized pallet jack to facilitate order filling.

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Top 10 Best States for Distribution Center Associates

  1. Massachusetts
  2. Minnesota
  3. Alaska
  4. New Hampshire
  5. Connecticut
  6. Delaware
  7. New Jersey
  8. Rhode Island
  9. Wisconsin
  10. Indiana
  • (534 jobs)
  • (369 jobs)
  • (38 jobs)
  • (106 jobs)
  • (186 jobs)
  • (95 jobs)
  • (830 jobs)
  • (48 jobs)
  • (295 jobs)
  • (343 jobs)

Top Distribution Center Associate Employers

Jobs From Top Distribution Center Associate Employers

Distribution Center Associate Videos

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