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Become A Distribution Center Associate

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Working As A Distribution Center Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $33,000

    Average Salary

What Does A Distribution Center Associate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Distribution Center Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Distribution Center Associate Jobs

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Distribution Center Associate Career Paths

Distribution Center Associate
Office Assistant Executive Assistant Office Manager
Operations Manager
7 Yearsyrs
Office Assistant Executive Assistant Assistant Manager
General Manager
6 Yearsyrs
Office Assistant Teacher Consultant
Account Manager
5 Yearsyrs
Warehouse Worker Technician Field Service Technician
Service Manager
6 Yearsyrs
Warehouse Worker Technician Maintenance Supervisor
Facilities Manager
7 Yearsyrs
Warehouse Worker Technician Shift Leader
Assistant General Manager
5 Yearsyrs
Forklift Operator Foreman Owner
Co-Owner
6 Yearsyrs
Forklift Operator Foreman Manager
District Manager
7 Yearsyrs
Forklift Operator Foreman Supervisor
Warehouse Manager
5 Yearsyrs
Material Handler Specialist Account Executive
Senior Account Manager
7 Yearsyrs
Material Handler Specialist Team Leader
Branch Manager
6 Yearsyrs
Material Handler Coordinator Account Executive
Sales Account Manager
6 Yearsyrs
Security Officer Officer Manager
Area Manager
7 Yearsyrs
Security Officer Specialist Account Executive
Relationship Manager
6 Yearsyrs
Security Officer Officer Assistant Manager
Center Manager
6 Yearsyrs
Machine Operator Electrician Owner
Business Owner
6 Yearsyrs
Machine Operator Electrician Operations Manager
Client Services Manager
7 Yearsyrs
Machine Operator Electrician Maintenance Supervisor
Service Supervisor
5 Yearsyrs
Medical Assistant Billing Specialist Customer Service Supervisor
Call Center Manager
6 Yearsyrs
Medical Assistant Service Representative Claims Representative
Senior Representative
5 Yearsyrs
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Do you work as a Distribution Center Associate?

Help others decide if this is a good career for them

Do you work as a Distribution Center Associate?

Average Yearly Salary
$33,000
View Detailed Salary Report
$20,000
Min 10%
$33,000
Median 50%
$33,000
Median 50%
$33,000
Median 50%
$33,000
Median 50%
$33,000
Median 50%
$33,000
Median 50%
$33,000
Median 50%
$54,000
Max 90%
Best Paying Company
Deloitte
Highest Paying City
Harrisburg, PA
Highest Paying State
Alaska
Avg Experience Level
1.9 years
How much does a Distribution Center Associate make at top companies?
The national average salary for a Distribution Center Associate in the United States is $33,202 per year or $16 per hour. Those in the bottom 10 percent make under $20,000 a year, and the top 10 percent make over $54,000.

How Would You Rate The Salary Of a Distribution Center Associate?

Have you worked as a Distribution Center Associate? Help other job seekers by rating your experience as a Distribution Center Associate.

Top Skills for A Distribution Center Associate

  1. Customer Service
  2. Safety Procedures
  3. Pallet Jack
You can check out examples of real life uses of top skills on resumes here:
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Followed adequate safety procedures while working within an industrial environment and its associated equipment.
  • Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with 0% incident rate.
  • Take incoming phone calls and provide caller with answers/solutions to customer questions/concerns/problems.
  • Order Picking Materials for Departments to assemble products Forklift Operator Loader/Distribution Scan and Data Entry

Rank:

Average Salary:

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Top 10 Best States for Distribution Center Associates

  1. Massachusetts
  2. Minnesota
  3. Alaska
  4. New Hampshire
  5. Connecticut
  6. Delaware
  7. New Jersey
  8. Rhode Island
  9. Wisconsin
  10. Indiana
  • (534 jobs)
  • (369 jobs)
  • (38 jobs)
  • (106 jobs)
  • (186 jobs)
  • (95 jobs)
  • (830 jobs)
  • (48 jobs)
  • (295 jobs)
  • (343 jobs)

Distribution Center Associate Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 4,937 Distribution Center Associate resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Distribution Center Associate Resume

View Resume Examples

Distribution Center Associate Demographics

Gender

Female

45.3%

Male

41.8%

Unknown

12.9%
Ethnicity

White

61.4%

Hispanic or Latino

16.7%

Black or African American

12.0%

Asian

6.7%

Unknown

3.2%
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Foreign Languages Spoken

Spanish

62.9%

French

8.6%

German

4.0%

Japanese

3.3%

Urdu

2.6%

Hindi

2.0%

Mandarin

2.0%

Portuguese

2.0%

Korean

1.3%

Vietnamese

1.3%

Italian

1.3%

Greek

1.3%

Croatian

1.3%

Chinese

1.3%

Arabic

1.3%

Swedish

0.7%

Turkish

0.7%

Dutch

0.7%

Bosnian

0.7%

Bengali

0.7%
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Distribution Center Associate Education

Schools

University of Phoenix

19.2%

Liberty University

6.3%

West Virginia University

6.3%

Pennsylvania State University

6.3%

Ohio State University

5.9%

Ashford University

5.6%

The Academy

5.2%

Georgia State University

4.5%

Austin Peay State University

3.8%

Southern New Hampshire University

3.8%

Kaplan University

3.8%

Strayer University

3.5%

Columbus State Community College

3.5%

University of Maine

3.1%

University of North Texas

3.1%

Michigan State University

3.1%

Delaware Technical and Community College

3.1%

University of Texas at Austin

3.1%

Central Piedmont Community College

3.1%

Iowa State University

3.1%
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Majors

Business

24.4%

Psychology

8.0%

Criminal Justice

7.7%

Accounting

5.1%

Communication

4.6%

Health Care Administration

4.6%

Nursing

4.5%

General Studies

4.5%

Medical Assisting Services

4.5%

Management

3.8%

Computer Science

3.5%

Kinesiology

3.4%

Liberal Arts

3.2%

Biology

2.9%

Computer Information Systems

2.9%

Finance

2.6%

Graphic Design

2.6%

English

2.5%

Education

2.4%

Political Science

2.4%
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Degrees

Bachelors

36.9%

Other

29.9%

Associate

16.1%

Masters

8.8%

Certificate

4.9%

Diploma

2.0%

Doctorate

0.9%

License

0.5%
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