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Become A Distribution Center Associate

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Working As A Distribution Center Associate

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,740

    Average Salary

What Does A Distribution Center Associate Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Distribution Center Associate

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Distribution Center Associate jobs

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Distribution Center Associate Career Paths

Distribution Center Associate
Operations Manager General Manager
Area Manager
7 Yearsyrs
Warehouse Manager Delivery Driver Night Auditor
Assistant General Manager
5 Yearsyrs
Material Handler Technician Service Manager
Branch Manager
6 Yearsyrs
Pharmacist Technician Office Manager
Business Manager
7 Yearsyrs
Pharmacist Technician Billing Specialist
Business Office Manager
8 Yearsyrs
Production Associate Driver Call Center Representative
Call Center Manager
6 Yearsyrs
Technician Service Manager General Manager
District Manager
7 Yearsyrs
Security Officer Service Technician Service Manager
General Manager
7 Yearsyrs
Operations Manager Account Executive Sales Consultant
Internet Sales Manager
6 Yearsyrs
Warehouse Manager Distribution Manager
Logistics Manager
7 Yearsyrs
Medical Assistant Front Desk Coordinator
Office Manager
5 Yearsyrs
Medical Assistant Office Manager Operations Manager
Operations Director
9 Yearsyrs
Warehouse Associate Security Officer Technician
Operations Manager
7 Yearsyrs
Forklift Operator Maintenance Technician Production Supervisor
Production Manager
6 Yearsyrs
Security Officer Technician Project Manager
Program Manager
8 Yearsyrs
Forklift Operator Warehouse Manager Operations Manager
Purchasing Manager
9 Yearsyrs
Material Handler Security Officer Account Manager
Sales Manager
5 Yearsyrs
Technician Project Manager Program Manager
Senior Manager
10 Yearsyrs
Warehouse Associate Forklift Operator Technician
Service Manager
7 Yearsyrs
Production Associate Forklift Operator
Warehouse Manager
5 Yearsyrs
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Distribution Center Associate Demographics

Gender

Male

48.9%

Female

48.9%

Unknown

2.2%
Ethnicity

White

78.4%

Hispanic or Latino

12.8%

Asian

6.8%

Unknown

1.5%

Black or African American

0.5%
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Languages Spoken

Spanish

70.3%

Japanese

4.0%

French

3.0%

German

3.0%

Ukrainian

2.0%

Russian

2.0%

Carrier

2.0%

Portuguese

2.0%

Swedish

1.0%

Vietnamese

1.0%

Hindi

1.0%

Mandarin

1.0%

Korean

1.0%

Bosnian

1.0%

Bengali

1.0%

Italian

1.0%

Greek

1.0%

Serbian

1.0%

Croatian

1.0%

Chinese

1.0%
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Distribution Center Associate Education

Schools

University of Phoenix

16.9%

Liberty University

7.8%

Pennsylvania State University

6.6%

Ashford University

5.4%

Strayer University

5.4%

Iowa State University

5.4%

Delaware Technical and Community College

4.8%

Central Piedmont Community College

4.2%

University of Maine

4.2%

Navarro College

4.2%

Montgomery County Community College

4.2%

Ohio University -

3.6%

Cincinnati State Technical and Community College

3.6%

University of Nebraska - Lincoln

3.6%

University of North Texas

3.6%

University of Delaware

3.6%

Southern New Hampshire University

3.6%

Brigham Young University

3.0%

Missouri State University

3.0%

The Academy

3.0%
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Majors

Business

24.6%

Psychology

8.5%

Criminal Justice

7.2%

Accounting

6.4%

Communication

5.3%

General Studies

4.4%

Health Care Administration

4.3%

Management

4.1%

Computer Science

3.9%

Nursing

3.6%

Liberal Arts

3.6%

Medical Assisting Services

3.3%

Human Resources Management

3.3%

Kinesiology

2.7%

Biology

2.7%

Computer Information Systems

2.7%

English

2.5%

Education

2.4%

Finance

2.4%

Political Science

2.3%
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Degrees

Bachelors

37.3%

Other

28.7%

Associate

15.5%

Masters

10.5%

Certificate

5.0%

Diploma

1.7%

Doctorate

0.8%

License

0.5%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Distribution Center Associate

QualityCustomerServiceSafetyProceduresRFElectricPalletJackDataEntryCustomerOrdersSortGramInventoryControlPhoneCallsComputerSystemBillPaymentsLogisticsInternetCompanyPoliciesSuperviseCustomerSatisfactionPhotoOshaCommunicationSkills

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Top Distribution Center Associate Skills

  1. Quality Customer Service
  2. Safety Procedures
  3. RF
You can check out examples of real life uses of top skills on resumes here:
  • Recognized for high quality customer service by both customers and supervisor.
  • Followed adequate safety procedures while working within an industrial environment and its associated equipment.
  • Designed Job Knowledge Tests, Performance Evaluations, and Training Plans.
  • Order pulling - Responsible for pulling production orders using RF scanner and electric pallet jack.
  • Maintained 98% accuracy of data entry for client accounts and travel documentation.

Top Distribution Center Associate Employers

Distribution Center Associate Videos

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$23,852: Average Pay for Amazon Warehouse Associate

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