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Distribution dispatcher skills for your resume and career

Updated January 8, 2025

1 min read

Below we've compiled a list of the most critical distribution dispatcher skills. We ranked the top skills for distribution dispatchers based on the percentage of resumes they appeared on. For example, 27.8% of distribution dispatcher resumes contained oms as a skill. Continue reading to find out what skills a distribution dispatcher needs to be successful in the workplace.

11 distribution dispatcher skills for your resume and career

1. OMS

Here's how distribution dispatchers use oms:

Maintain OMS system to keep accurate data for mapping and location references.
Direct service restoration utilizing OMS and GIS.

2. Outage Calls

Here's how distribution dispatchers use outage calls:

Answer outage calls for 25 Electric Cooperatives Dispatch Linemen

3. Emergency Situations

Here's how distribution dispatchers use emergency situations:

Worked with field personnel, police and fire departments during public emergency situations to ensure responder and public safety.
Performed customer service including deescalating critical complaints, satisfying customer needs in emergency situations and ensuring timely arrival avoiding missed flights.

4. Emergency Calls

Here's how distribution dispatchers use emergency calls:

Answer emergency and non emergency calls for the City of Wahpeton and the Country of Richland ND.

5. Customer Orders

Here's how distribution dispatchers use customer orders:

Route and dispatch both internal customer orders and customer service orders.
Organized transportation operations, specific to site responsibilities, which included ensuring all customer orders have been tendered and accepted.

6. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how distribution dispatchers use management system:

Performed testing on the Outage Management System and assisted with implementation.
Manage trouble events and records field responder activities using the Outage Management System.

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7. Customer Calls

Here's how distribution dispatchers use customer calls:

Respond to customer calls setting up appointments, address inquires, and handle customer needs and complaints.
Respond to customer calls to set up appointments or handle customer complaints.

8. Computer Programs

A computer program is a set of instructions that can be executed by a computer to perform an operation or task. Computer programs are devised by computer programmers in a programming language. Everything a computer does is through a computer program.

Here's how distribution dispatchers use computer programs:

Monitored Central Michigan's gas network, generated/updated work orders using various computer programs and dispatched gas service/emergency work orders
Updated maps, schematics, computer programs and diagrams that reflect both current and future distribution system configurations.

9. Computer System

Here's how distribution dispatchers use computer system:

Utilize maps, electrical drawings and computer systems to facilitate power restoration.
Provided training for newly hired switching dispatchers on multiple computer systems and programs used for dispatching and service restoration.

10. Distribution Equipment

Here's how distribution dispatchers use distribution equipment:

Work environment relevant technical knowledge which includes electrical theory as it applies to distribution systems, utility distribution equipment.
Monitor switchboard or console readings to ensure that electrical distribution equipment is operating properly.

11. Safety Procedures

Safety procedures are a set of standardized procedures, that ensures minimal to no risk to people, resources, and the work environment. A company follows the step-by-step safety procedures as it they not only keep the customers and the employees safe, but also help in avoiding legal claims.

Here's how distribution dispatchers use safety procedures:

Performed all assigned tasked according to safety procedures.
Supported development and implementation of start-up and safety procedures for a 345,000+ voltage system wind farm.

What skills help Distribution Dispatchers find jobs?

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List of distribution dispatcher skills to add to your resume

The most important skills for a distribution dispatcher resume and required skills for a distribution dispatcher to have include:

OMS
Outage Calls
Emergency Situations
Emergency Calls

Customer Orders
Management System
Customer Calls
Computer Programs

Computer System
Distribution Equipment
Safety Procedures

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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