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Distribution supervisor skills for your resume and career

15 distribution supervisor skills for your resume and career
1. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Create inventory reports relating to each different customer needs and ensuring proper follow up from customer service representatives and inventory personnel.
- Managed administrative logistics, delivery of customer service, and supervision of nine couriers; prioritized issue resolution and workload distribution.
2. Logistics
Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.
- Maintain and develop positive business relationships with key personnel involved in or directly relevant to a logistics activity and Project Management.
- Coordinated with upper management to initiate multiple logistics projects, trained employees on new technology in the distribution environment.
3. Continuous Improvement
Continuous improvement is an ongoing process of improvement of products, services, and processes with the help of innovative ideas. It is an organized approach that helps an organization to find its weaknesses and improve them.
- Developed comprehensive strategy around inventory control maintaining 99.98% inventory accuracy with continuous improvement used as key lever.
- Provided direction, leadership, development through empowerment, teamwork, on-the-job assignments and continuous improvement.
4. OSHA
- Trained drivers/merchandisers in customer relations and proper Coca-Cola standards including safe operation of equipment in compliance with OSHA and DOT regulations.
- Complied with cleanliness standards, government regulations, and safety requirements, including OSHA, FDA, and HACCP.
5. Inventory Control
- Coordinated distribution operations and inventory control
- Control activity of Receiving and shipping Departments, manage the e-commerce facility which includes inventory control / integrity and quality assurance.
6. Shipping Receiving
- Promoted through a series of progressively responsible positions from order processor to senior order processor and to shipping receiving supervisor.
- Prepared and processed required documents such as pic sheets, bill of lading and related shipping receiving documents.
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- Developed and maintained departmental quality assurance and quality control programs, taking corrective action when indicated.
- Direct follow up to customer issue resolutions with root cause analysis and corrective action implementation.
8. Safety Training
The guidance and skills taught to workers and employees of a company to carry out their duties safely and efficiently are referred to as safety training. The purpose of safety training is to inform workers about the potential and risks associated with this kind of work and to teach them ways to avoid such risks.
- Promoted safety at highest level by advocating safety training and ensure adherence to accident preparedness through excellent housekeeping standards.
- Manage a safe workplace by advocating safety training and ensure accident preparedness is adhered to through excellent housekeeping standards.
9. WMS
A WMS, warehouse management system, is an application software solution tool utilized to coordinate, control, automate and manage a company's warehouse operations and processes. WMS optimizes the supply chain process by maximizing warehouse efficiency, thereby eliminating errors.
- Provided training to staff on the proper use of the PLC conveyor system and Warehouse Management System (WMS).
- Tested new Warehouse Management Systems (WMS) to ensure bugs were detected and corrected before installation and implementation.
10. Performance Reviews
Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.
- Assisted the manager with personnel decisions including hiring and termination recommendations as well as employee performance reviews.
- Developed performance reviews for staff outlining individual quality of work and shipping accuracy.
11. Direct Reports
- Developed capability of employees, generated and executed employee development plans, and successfully coached direct reports to improve team performance.
- Provide disciplinary actions to direct reports due to low performance and/or recurring operational errors.
12. ISO
- Maintained and updated ISO documentation.
- Maintained a standard work improvement and tracking system to comply with Caterpillar Quality Management System established to follow ISO 9001:2008 standards.
13. Sigma
In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.
- Established a lean six sigma facility environment increasing employee involvement and moral.
- Implemented process improvement programs utilizing Lean/Six Sigma methodologies.
14. Excellent Interpersonal
- Trained and managed second shift associates which required full understanding of company policies and excellent interpersonal skills.
15. Process Improvement
- Identify cost saving potential, process improvements and efficiency gains in specific areas to improve overall site operating metrics.
- Facilitated quarterly safety meetings to address key concerns and implement action plans focused on process improvements.
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List of distribution supervisor skills to add to your resume
The most important skills for a distribution supervisor resume and required skills for a distribution supervisor to have include:
- Customer Service
- Logistics
- Continuous Improvement
- OSHA
- Inventory Control
- Shipping Receiving
- Corrective Action
- Safety Training
- WMS
- Performance Reviews
- Direct Reports
- ISO
- Sigma
- Excellent Interpersonal
- Process Improvement
- Warehouse Operations
- HR
- PowerPoint
- Management System
- Quality Standards
- Lean Six Sigma
- Distribution Operations
- Lean Manufacturing
- Performance Evaluations
- Inventory Accuracy
- FDA
- Hazardous Materials
- Inventory Management
- GMP
- Distribution Centers
- Kronos
- Customer Orders
- Safety Program
- Hazmat
- Safety Standards
- Disciplinary Actions
- Safety Regulations
- RF
- Cycle Counts
- Customer Complaints
- Warehouse Associates
- Material Handlers
- Outbound Shipments
- Kaizen
- KPI
- Production Schedules
- Physical Inventory
- Customer Issues
- Customer Relationships
Updated January 8, 2025