What Does A District Supervisor Do At H&R Block Corporate
* Recruit, interview, and hire seasonal tax office associates.* Support Office Leaders in hiring of office-level associates.* Coach and elevate performance of associates through goal-setting, coaching, and providing timely feedback.* Support Office Leaders in end-to-end performance management of office-level associates.* Responsible for triggering corrective action processes, as necessary, for direct reports.* Responsible for providing associate development opportunities, building a culture of recognition and focusing on associate retention, resulting in a high-performing, energized, and collaborative district team.* Champion client experience by ensuring every office associate is focused on easing the client s tax-related stress by providing a welcoming and personalized service.* Seek and utilize client feedback to drive decisions and prioritize client-focused change.* Promote the H&R Block brand within community, to clients, and to associates.* Implement business plan and identify district growth opportunities.* Exceed business results and rapidly gain market share by implementing a district-level market plan.* Hold Office Leaders and associates accountable for business growth at office and individual levels.* Utilize business data to make decisions to drive business results.* Develop, implement and monitor strategy to increase client satisfaction and client retention within district.* Manage staffing, labor, and compliance
What Does A District Supervisor Do At Crossmark
* Maximize financial contribution and quality metrics for compliance and by having the right people, in the right place, following the process in the defined districts.* Train Retail Supervisors * Events on company process, policies, procedures and position responsibilities.* Work with each assigned Retail Supervisor * Events every month to ensure team compliance against expected goals.* Coach and mentor where opportunities exist.* Manage execution and overall performance of scheduled events by monitoring daily and weekly provided scorecards to ensure the highest level of on-date execution is met.* Engage all support teams (Field Support, Recruiting, Payroll, Client Services, etc.) to influence proper support and guidance on team needs.* Effectively communicate to all internal and external customers.* Share competitive knowledge, best practices and recommend process enhancements with the team to improve overall performance.* Be the Events execution expert representing our retail partners and the assigned vendors within the defined district.* Lead and develop the planning and organizing of district event meetings.* Prepare and submit to management all required paperwork on a timely basis.* Recruit, interview and hire for Retail Supervisor – Event positions* Inspect company equipment on a regular basis to ensure proper maintenance
