District trainer job description

• Conduct General Tree Care (GTC) Training at branch locations by working side by side with crews.
• Conduct and Train activities in person or virtually through calls or webinars teaching the art and science of tree maintenance and pruning.
• Confirm overall quality of work provided for clients in variety of residential and commercial settings meets or exceeds expectations through job quality audits. Communicate and teach company Standard Word processes and audit for compliance.
• Verify required skills and competencies are demonstrated by GTC team members.
• Audit SDAP completions measuring success of advancement to additional levels within timeframes established by the business.
• Track 30-60-90-day new hire training activities to validate all branches are at 80% compliance or greater.
• Conduct equipment specific training and certify operators.
• Maximize productivity by sharing knowledge on best work practices.
• Proactively train new managers or promoted individuals regarding day-to-day operations and operations managers in GTC.
• Deliver outside training services ensuring effective and timely content is provided.
• Partner with Human Resources to create or modify training materials and resources.
• Reinforce continuous improvement evaluating success of training methodology with post training review and productivity tracking.
• Review branch NPS (National Promoter) scores for GTC and provide appropriate training and guidance to improve.
• Improve overall crew productivity and efficacy starting with job site set up through clean up and departure.
• Champion branch safety meetings and monthly Safety Conference Call
• Set brand standard with SavATree brand representation, uniforms, vehicles, tools, equipment, PPE and appropriate safety gear.
• Work with company safety leaders to identify critical procedures and convey why protocols are in place.
• Interact daily with branches based on training and development needs and integration status.
• Supervise large project and storm operations effort as needed by crew, arborist or branch managers.
• Confirm SavATree EHAP certifications for each branch at all times.
• Provide input regarding safety, equipment, gear or other team member work environment protection.

What kind of person are we looking for? Someone with:

• High school diploma or equivalent required and additional education is a plus.
• 3-5 years' experience in a lead or training role in General Tree Care.
• Outstanding communicator - both verbal and written, as well as in groups.
• Ability to train and teach in a clear, concise manner demonstrating patience and ability to motivate team members to achieve high levels of performance.
• Influential personality, with natural ability to “sell the SavATree story”.
• Great can-do attitude and willingness to coach others and be coached.
• Demonstrate respectful approach interacting at all levels within the organization answering questions and sharing knowledge along with innovative ideas to meet changing needs of training.
• General Tree Care production expertise and willing to learn Plant Health Care and Lawn Care production.
• Computer skills including Microsoft Office and ability to build training presentations.
• Arborist certification preferred
• TCIA Certified Tree Care Safety Professional preferred
• CDL preferred

Why you might love working here:

• We have lots of training and development opportunities and support continuing education in the industry
• Our Tree Care Team works alongside some of the best trained and equipped teams in the industry, with an emphasis on quality and safety
• We offer competitive compensation and benefits, including health and dental, paid time off, 401(K) Savings Plan, Flexible Spending Plan, Equipment Account

Interested in taking your career to another location? We have several openings at other SavATree locations across the United States, and we offer relocation assistance in most cases. Just ask us for further details.

SavATree is an equal opportunity employer and a Drug Free Workplace

#SPONSOR

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The District Technical Trainer plays a key role in achieving our technical training goals, certification, process and tool compliance, and cost of quality. This proven technician has a direct impact on the training and development of our everyday heroes and their ability to deliver exceptional service to our customers.
What You'll Get

* Competitive weekly pay and bonus opportunities.

* A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.

* Up to $5,250 annually in tuition reimbursement.

* Paid training and all the tools and resources you'll need to be successful.

* View all our health, wealth and life offerings at www.safelitebenefits.com.

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What You'll Do

* Demonstrate a comprehensive knowledge of the Safelite Way of Fitting (SWoF) and Safelite tools; train all newly hired technicians utilizing SafeTech Academy curriculum, including installation and repair advance modules.

* Provide continuing education utilizing the TAD (Technician Assessment Database) for existing technicians and repair specialists to ensure installation and repair compliance.

* Educate all store managers on SWoF so they can effectively lead and coach their associates and be an on-demand resource to store leaders on technical issues utilizing installation/repair KPIs.

* Ensure compliance with SafeTech Academy certifications and Installation and Repair Compliance Agreements.

* Lead the implementation of new processes, products and tools for installation, repair and recalibration.

* Partner with district leaders to provide technical guidance for escalated warranty and casualty loss customer issues.

* Provide updates to the district on changes to new and existing processes for installation, repair and recalibration.

* All other duties as assigned.

What You'll Need

* High School Diploma/GED/Equivalent required.

* Certifications: Certified in the latest version of SafeTech Installation, Repair and Recalibration Certifications; Quality Starts with Safety II Certificaton; S.T.O.P Certification; 1,2,3 Easy Certification; Signed Installation Compliance Agreement.

* Valid state-issued driver's license required.

* The ability to operate a Safelite van, following all safety, cleanliness policies, traffic laws, and maintain a safe driving record.

* Demonstrated excellence as a Safelite Technician; 5-7 years of leadership and supervision experience, preferred.

* Proficient with Microsoft Office suite; SV2, MRM and Belron TMD.

* The ability to work from a location within the assigned district; relocation assistance may be provided to associates to fulfill this requirement, as needed.

* Comfort working outside in a variety of weather conditions.

* Present a professional appearance and wear personal protective equipment.

* Physical requirements: lifting and carrying up to 75 lbs. for short periods, working at elevated heights, remaining on your feet for extended periods.

* Ability to travel up to 15%.

#LI-AL

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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.

Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

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