Social Media Marketing Specialist
Diverse Marketing Enterprises job in Dallas, TX
Come be a key part of the fastest growing and dynamic manufacturer rep company in the Gift and Toy Industry with over 60 years in the business!
Join Diverse Marketing a national sales and marketing agency representing a wide variety of vendors in the Gift & Toy industries to independent retailers, mid-tier, and key accounts throughout the entire US, with a team of over 100 sales Managers. We are headquartered in the Dallas World Trade Center and have operating showrooms in Dallas, Atlanta, Minneapolis, Las Vegas and Seattle and offer an in-depth e-commerce website to allow our retailers to shop 24/7.
The Social Media & Marketing Specialist is an integral part of the continued growth of Diverse Marketing! The ideal candidate for this position is a creative thinker that can collaborate and lead social media and digital marketing campaigns. We are looking for someone who wants to work in a fast-paced environment and is excited about their job!
1st Shift Warehouse Receiver
Arlington, TX job
Kimball Midwest, a national distributor of maintenance, repair and operation products, is searching for a Receiver for our Arlington, Texas location.
As a Kimball Midwest associate, you will experience why we have been listed as one of the Top Workplaces in Columbus 13 years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.
Responsibilities:
Identifies incoming merchandise and unloads it to wooden carts separated by location in warehouse
Distributes received merchandise to the appropriate areas
Fills in Bulk Skid Log for all merchandise being taken to a backstock location
Maintains the daily receiving log sheet by filling in all pertinent information completely
Rotates all stock in shop supplies when putting away
Takes all packaged merchandise out of master carton or bag when stocking on shelf
Labels part numbers onto vendor boxes
Performs visual inspection of all incoming merchandise for quality and correct identification
Accurately receives merchandise while maintaining a high production level
Pull merchandise from back stock to primary location
Removes all product shipping package
Receives all transfer with scanner
Qualifications:
This position requires the ability to read and write small letters and numbers, the ability to make arithmetic calculations, and the ability to understand written and oral instructions
This position requires the ability to concentrate and to communicate with management and co-workers
This position requires the ability to follow oral and written instructions
This position requires the ability to lift objects weighing seventy (70) pounds
This position requires the ability to maintain a level of less than 2 errors in a 4-week period
Able to drive a stand up and sit-down forklift safely
Additional Information:
$18.00 per hour pay rate
The hours are 8:30am-5:30pm, Monday - Friday
We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.
Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state or local law.
We Participate in E-Verify. Participamos en E-Verify.
Auto-Apply1st Shift Warehouse Packer - $18/hr
Arlington, TX job
Kimball Midwest, a national distributor of maintenance, repair and operation products, is searching for a 1st Shift Packer in our Packing Department for our Arlington TX, location. We are looking for a hardworking, motivated, and customer focused individual.
Our Packer will be responsible for verifying and packing items received, performing inventory counts, and various other duties assigned by the manager.
Our sales revenue growth is dynamic, increasing from $1 million in 1983 to more than $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.
Qualifications:
This position requires a high school diploma or equivalent.
Forklift experience is preferred but not required.
This position requires the ability to respond quickly to problems.
This position requires the ability to communicate with co-workers, supervisors and managers.
This position requires the ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to follow and understand written and oral instructions.
This position requires some computer literacy.
This position requires the ability to lift objects weighing sixty (60) pounds floor to waist, waist to shoulder and shoulder to overhead.
This position requires the ability to frequently walk and stand on concrete floors.
This position requires the ability to sit for long periods of time working on a computer.
This position requires the ability to do occasional neck flexions, extensions and twisting while sitting, standing or squatting.
This position requires the ability to frequently bend and twist the back.
This position requires the ability to finely manipulate and grip objects.
This position requires the ability to climb, squat and reach overhead to gain access to higher and lower shelves.
Additional Information:
The pay rate is $18.00 per hour, plus the opportunity to earn $200 a month in bonuses.
The hours are 8:30am-5:00pm, Monday- Friday
We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) and Profit Sharing Plan, Tuition Assistance, Paid Time Off (PTO), a Dress For Your Day dress code and paid holidays.Equal Opportunity Employer, including disability/vets
We Participate in E-Verify. Participamos en E-Verify.
Auto-ApplyCustomer Success Manager
San Antonio, TX job
Summary/Objective
Pro-Vigil is the largest and fastest-growing remote surveillance service provider in the US. We are now looking to add a Customer Success Manager to support every aspect of our Outside Sales Team and to ensure excellent customer service. It's rare to find a service to sell that meets and often exceeds the clients' expectations. Our company is unique and our services set trends.
Primary Responsibilities
#1 Goal is to Provide and assure Excellent Customer Service to Pro-Vigil's customers
Provide productive and professional help to assigned Outside Sales/Territory Managers
Ensures all required client paperwork is completed, accurate and submitted on time
Checks/approves service agreements for appropriate pricing and necessary signatures.
Documents all sales information and maintains the current database in the CRM for territory manager
Onboarding process champion
Welcome call to the customer, Confirm expectations of service
Q/A PIQ with customer acknowledgment
Reviews day/night camera views with the customer and makes recommendations accordingly
Confirm police #
Review day 1, 7, 14 and 30
Open and tickets for install issues
Coordinates orders with Production and Field Services
Ensures all equipment is sent to sales rep/ field tech for install of equipment
Communicates proactively with all customers quarterly, to strengthen and expand relationships
Completes proactive customer goodwill calls on a schedule
Follow up/resolve any ticket that is assigned
Monitor trouble ticket trends for assigned customers and try to resolve issues
Coordinates key company personnel, including support, monitoring, operations and management in order to meet service objectives and customer's expectations.
Proactively assesses, clarifies and validates customer needs on an ongoing basis
Completes customer satisfaction surveys with the customer at the end of projects. Verifies new projects with project managers and sets up new site survey for territory manager
Maintains industry and product knowledge and inform the company of changing market conditions and competitive issues
Increase account penetration with strategic product sales
Update and renew customer service agreements
Establish and maintain a high level of customer satisfaction
Communicate and collaborate with the Inside Sales Manager to resolve customer issues
Perform reporting function on an ongoing and timely basis as requested
Competencies
Degree preferred
Minimum of 2 years of direct work in sales
Ability to mine provided databases to target via cold call and email campaigns
CRM experience is preferred (Salesforce.com)
Strategic thinking
Sound decision making
Successful relationship building
Professional communications
Professional and ethical behavior
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type and Expected Hours of Work
This is a full-time position.
Travel
No travel is expected for this position.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Auto-ApplySurveillance Operations Team Lead
San Antonio, TX job
Overnight Operations Team Leader
Lead, coach and train surveillance operations employees while assisting in the overall success of the department. Provide initial on-boarding and skills training as well as reinforcement training. Communicate updated protocols, work best practices and departmental updates to employees. Coach and motivate team members and assess performance. Provide customer support and assistance to management, including peer coaching, ensure proper workplace protocols, and apprise management on team performance.
This is a full-time position. Hours of work and scheduled days are subject to the needs of the business. Hours beyond normal business hours will be required to fulfill the duties associated with this role. The capacity to support random shifts to accommodate all employees in a 24x7 environment is required.
Requirements:
Minimum 2 years experience in team lead, staff supervision preferably in contact center/customer service industry.
Prefer Pro-Vigil or SA Level 3 dispatch/monitoring experience and familiarity with company policies.
Outstanding organizational and leadership skills.
Clear, professional-level communications skills with the ability to communicate at all levels.
Prefer Bachelor's or Associate's degree.
Strong office software such as Google suite, Microsoft (Excel, Word, Outlook, etc.), email.
Auto-ApplySurveillance Operations Trainer
San Antonio, TX job
Train, coach and support surveillance operations employees while assisting in the overall success of the department. Facilitates initial on-boarding, new hire training as well as skills and reinforcement training. Develop training content, create curriculum and track training effectiveness. Communicates updated protocols, best work practices and departmental updates to staff. Coach and motivate team members and assess performance. Provide customer support and assistance to management, including peer coaching, ensure proper workplace protocol, and apprise management on team performance. This is a full-time position. Hours of work and scheduled days are subject to the needs of the business. Hours beyond normal business hours will be required to fulfill the duties associated with this role. The capacity to support random shifts to accommodate all employees in a 24x7 environment is required.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s)
•
Train, coach, and lead the Surveillance Operations staff to provide industry leading support and an enhanced customer experience.
Plan and facilitate training of new employees in the department. Plan and conduct 1:1 coaching/training for new hire employees.
•
Create training content in support of Surveillance Operations development
Revise/update training material and assist in revisions for other departments.
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Reinforce new hire training and train the Team on new processes or procedures. Mentor new hires and Team members through coaching and leading by example.
•
Resolve customer complaints/problems.
•
Ensure Team members understand their duties, responsibilities and delegated tasks.
•
Perform random Quality Audits to ensure Dispatchers are in compliance with required standards.
•
Manage team schedules including breaks and lunches to ensure coverage.
•
Ensure employee adherence to company policies and procedures and recommend disciplinary action, as needed.
•
Perform Dispatcher duties, as needed, to meet SLAs. Perform other duties and projects as assigned.
•
Perform all work-related activities in a safe manner consistent with Pro-Vigil's zero accident policy.
•
Maintain a positive, cheerful and ethical attitude. Foster an environment of open communication and inclusion.
•
Exhibit a high level of initiative and work ethic. Attendance, adherence and compliance with company policy.
•
Be punctual and responsive to internal and external requirements.
POSITION QUALIFICATIONS
Competency Statement(s)
•
Relationship Building - Ability to effectively build relationships with customers and co-workers. Ability to tactfully approach others, react well under pressure, treat others with respect and consideration.
•
Customer Oriented - Ability to take care of the customers' needs while following company procedures.
•
Communication - Ability to communicate effectively with others using the spoken word. Ability to write clearly and informatively. Present numerical data effectively. Ability to read and interpret written information.
•
Problem Solving - Identify and resolve problems promptly. Gather and analyze information and develop alternative solutions.
•
Ethics - Treat employees and customers with respect. Work with integrity and uphold organizational values.
•
Strategic Planning - Ability to develop and create a culture in which the long-range goals can be achieved. Analyze market and competition and adapt strategy to changing conditions.
•
Accountability - Ability to accept responsibility and account for own actions.
•
Diversity - Show respect and sensitivity for cultural differences. Promote a harassment-free environment and build a diverse workforce.
•
Decision Making - Ability to make critical decisions while following company procedures.
•
Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
•
Change Management - Display original thinking and creativity. Develop innovative approaches and ideas and generate suggestions for improving work.
•
Business Acumen - Ability to grasp and understand business concepts and issues.
SKILLS & ABILITIES
Education:
High School diploma (required); AA/AS/BA (preferred).
Experience:
2-3 years prior experience working in a comparable role in a similar industry is required.
Computer Skills:
Ability to use personal computer and software such as Google suite, Microsoft (Excel, Word, Outlook, etc.), email.
Other Requirements: Ability to obtain and maintain a Texas Department of Safety Alarm Monitoring License.
Pro-Vigil, Inc. is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All applicants will be considered solely on the basis of their qualifications.
Auto-ApplyTechnical Services Intern (Civil or Structural Engineering) - Summer 2026
Plano, TX job
Looking for an Internship That Builds Skills and Opens Doors? We're looking to provide customer-focused engineering interns the opportunity to gain a tremendous amount of knowledge regarding the company, our products and how our engineering operations drive the growth of Hilti's business.
Through the completion of value-added projects and day-to-day tasks, interns support various engineering teams such as our Technical Support Team, Anchor Channel Team and Marketing Team.
What You'll Bring
* In pursuit of a bachelor's degree in architectural, civil, or mechanical engineering
* Current student graduating in fall 2026 or spring 2027
* Availability to work June 1st - July 31st, 2026
* Possess strong analytical and strategic thinking skills
* Have a strong desire to pursue the business aspect of the engineering profession
* Successfully completed strengths of materials, concrete and steel classes (preferred)
* Are results-oriented and proactive - able to get things done and achieve targets
* Ability to multitask, prioritize, and manage time effectively
* Possess strong communication and presentation skills
* Proficient in Microsoft Excel, PowerPoint and Word
* Willing to relocate nationally
* Eligible to work in the United States permanently without sponsorship
Legal Notice
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Inside Sales Engineer
Plano, TX job
Engineering with Purpose. Solutions That Stand Strong. This position provides technical support and drives the sales of specified products to salesforce and customers (buying and non-buying) consistent with Hilti's strategy. This position educates design communities concerning proper use and advantages of Hilti fastening and protection products. This position capitalizes on Hilti competencies to secure commitments for specification or approval of Hilti Products while adding value by assisting design community and influencers in solving design problems using Hilti Products. This position protects company from liability exposure through use of sound engineering judgment. Provides leadership and coaching to new and less experienced team members.
What You'll Bring
* Bachelor's degree in Engineering required, Structural or Civil Engineering preferred
* Master's degree (technical or business) preferred
* Knowledge of construction methods and practices preferred
* 2 years minimum experience in engineering/construction role preferred
Legal Notice
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Engineer to Order Fulfillment Manager
Plano, TX job
Engineering with Purpose. Solutions That Stand Strong. The role of the Engineer to Order Fulfillment Manager is to be responsible for directly managing the materials and all the logistics including final delivery for construction solutions on engineer to order projects that have changing designs and staged deliveries.
What You'll Bring
* Bachelor's Degree in Logistics, Supply Chain or Construction Management, preferred
* Minimum two (2) years' experience in engineering to order fulfilment, construction management, or related field, required
* Excellent written and oral communication skills; proven ability to communicate complex situations in an easy-to-understand manner, required
* Knowledge of Contract Management, required
* Knowledge of pricing strategy, credit terms and profitability
* Knowledge of materials management, logistics and transportation methods
* Experience using Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams, etc.), required
* Experience with ERP systems; SAP preferred
Legal Notice
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Construction Products Support Engineer
Plano, TX job
Engineering with Purpose. Solutions That Stand Strong. This position ensures internal and external customers receive quality answers to technical inquiries regarding the use and/or application of Hilti Anchor and Direct Fastening (DF) products and creates engineering product submittals for field personnel to facilitate the sale of these key products.
What You'll Bring
* Bachelor's Degree in Engineering required - Civil or Structural preferred
* E.I.T. preferred
* Desires to relocate to Western United States locations after 2 years in role, required
* Ability to communicate effectively with engineers, architects, contractors, and Hilti personnel through verbal and written response
* Ability to organize and utilize large amounts of reference information both in hardcopy and electronic files
* Ability to identify, analyze, and solve technical problems
* Ability to function effectively on teams
* Aptitude to read and understand blueprints, construction specifications, and documents
* Ability to effectively use Microsoft Word, Excel, and PowerPoint
Working Conditions:
* Primarily office conditions with occasional visits to jobsites.
Adverse Working Conditions:
* Job requires walking on construction sites and uneven surfaces, as well as climbing scaffolding, ladders, and stairs during all seasons of the year
* Depending on geography employees may be exposed to adverse heat or cold
* Construction jobsites may also expose specialists to excessively loud noises; ear protection is strongly encouraged and may be required on some jobsites
Safety Equipment Required:
* Hardhat, safety vest, safety glasses, gloves, steel toe boots, and long pants required for working jobsites; must observe and abide by any and all safety regulations as required by Hilti, Occupational Safety and Health Administration (OSHA), and General Contractors
Physical Requirements:
* Must be able to walk on construction projects, climb scaffolding, and lift and carry up to 65 pounds of Hilti product
Legal Notice
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Strategic Business Developer Oil & Gas
Houston, TX job
Growth That Matters. Impact That Lasts. At Hilti, our Business Developers drive the expansion of new markets and opportunities. In this role, you'll develop and execute account strategies for large, complex customers, building multi-level relationships and securing specifications for key projects. Acting as the primary contact for major accounts, you'll negotiate agreements, coordinate global resources, and influence stakeholders to create long-term value. This is a high-impact, autonomous role where strategy meets execution and results stand the test of time.
What You'll Bring
* Bachelor of Science in Sales, Marketing, Management, Engineering, required
* Ten (10) years' Hilti sales experience or equivalent outside sales, required
* Lean Explorer certified, preferred
* Hilti Leadership experience or equivalent, required
* Civil or Structural Engineering degree, preferred
* Professional Project Management certification, preferred
Working Conditions:
Work is performed in jobsite conditions, which may include working at high elevations.Up to 75% travel depending on the location of projects and offices.
Adverse Working Conditions:
* Job requires walking on construction sites and uneven surfaces, as well as climbing scaffolding, ladders, and stairs during all seasons of the year
* Depending on geography employees may be exposed to adverse heat or cold
* Construction jobsites may also expose specialists to excessively loud noises; ear protection is strongly encouraged and may be required on some jobsites
Safety Equipment Required:
* Hardhat, safety vest, safety glasses, gloves, steel toe boots, and long pants required for working jobsites; must observe and abide by any and all safety regulations as required by Hilti, Occupational Safety and Health Administration (OSHA), and General Contractors
Physical Requirements:
* Must be able to walk on construction projects, climb scaffolding, and lift and carry up to 65 pounds of Hilti product
Legal Notice
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Administrative Assistant
Irving, TX job
Be the Engine Behind Executive Excellence! The Senior Administrative Assistant is crucial in ensuring the smooth operation of the executive's office and provides high-level administrative support to the senior executives within Hilti. This role is responsible for managing schedules, coordinating meetings and travel arrangements, and serving as the primary point of contact for internal and external stakeholders.
What You'll Bring
* Associate degree or equivalent experience, required.
* Five (5) years' experience as an administrative assistant, required.
* Administrative certification a plus.
* Computer literacy required (MS Word, Excel, PowerPoint, Access).
* Knowledge of office administrative procedures and experience in operating standard office equipment.
* Excellent command of the English language and strong written and verbal communication skills.
* Must have a high level of interpersonal skills and to be able to handle sensitive and confidential situations.
* Ability to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.
* Ability to multitask and have continual attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines.
Legal Notice
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Maintenance Technician III
Brownwood, TX job
Job Description
Maintenance Tech III
(Non-Exempt)
Company Overview: Ethos Pet Brands is the parent company of Natural Balance and Canidae pet brands. By joining forces under Ethos Pet Brands, these premium pet food brands strengthen their commitment to delivering the highest quality nutrition. We believe in the power of strong brands to connect with pet parents and create meaningful experiences.
The Maintenance Tech III will work out of our Brownwood Texas manufacturing facility, and report to the Maintenance Manager. The key responsibilities and duties of this position include, but are not limited to:
Responsible for mechanical repairs, troubleshooting, and performing regular preventative maintenance and electrical work as assigned and promptly. Examples include changing bearings, seals, and shafts, along with replacing hardware, reading wire diagrams, and wiring motors
Analyze machine error messages and information obtained from operators to diagnose equipment issues
Follow and comply with machine/facility Standard Operation Procedures (SOP) Good Manufacturing Practices (GMP), and company safety policies. This includes reporting accidents, property damage, or near misses to a supervisor
Maintain a clean work environment after the completion of a task
Respond to maintenance requests submitted via the reporting app or communicated by the production team and ensure to document the repair/maintenance within the maintenance records.
Perform routine maintenance of machines and parts, such as inspecting drivers, motors, or belts, checking fluid levels, replacing filters, or doing other preventative maintenance actions
Report and document issues that require escalation when needed
Prioritize maintenance requests based on impact on the production schedule
Help maintain parts inventory for the facility
Support production line and general operation teams on a variety of projects when needed
Research / troubleshoot maintenance issues using repair manuals, equipment schematics, and other available resources to diagnose machine malfunctions
Other duties as assigned
MINIMUM QUALIFICATIONS
High school, GED or equivalent
Forklift certified
5 to 10 years of experience in general repair /equipment maintenance, construction, electrical or related fields
Understanding of the lockout/tagout procedures
Basic mechanical skills
Welding experience
Electrical experience
Experience with working on drag conveyors, screw conveyors, gearboxes, pulley systems, chains and sprockets
Experience with control wiring and three phase 240 and 480 volts
Experience working with Hydraulic and pneumatic controls
Able to support off-shift maintenance issues when skills are not immediately available during operating hours which includes working overtime
Able to perform basic 3-phase and single-phase industrial electrical repairs
Able to perform diagnostic tests with a basic electrical multimeter (voltage, current draw, and continuity)
Able to read blueprints and electrical drawings
Must be flexible and have the ability to be a team player in a positive and professional mannerism
Must be willing to submit a background check and pre-employment drug screening
Must be eligible to work in the US
PREFERRED QUALIFICATIONS
Sensor and PLC Troubleshooting
Knowledge of VFD Controls
Experience troubleshooting electric motors
Experience with Stick Welding
ESSENTIAL FUNCTIONS
Ability to push, pull, carry, or lift up to 50 lbs.
Ability to remain in a stationary position for up to 8 hours
Ascend/descend a ladder or stairs daily
Ability to operate a computer and other office technology
Ability to observe details at close range
Must be able to work in area with exposure to loud noises
Ability to work safely in areas with hazardous equipment and materials
Must be able to relay accurate information via multiple communication vehicles including verbal and written mechanisms
Must be able to work in extreme hot and cold temperatures
Occasionally position self to access low spaces
BENEFITS
401K matching
Medical
Dental
Vision
Short Term Disability
Long Term Disability
HSA & FSA
Pet Insurance
Life Insurance
Employee Assistant Program
Referral Program
And more!
Ethos is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.
Sales Development Representative
San Antonio, TX job
Job DescriptionAbout the Role
We are looking for an experienced and driven Sales Development Representative (SDR) to join Pro-Vigil's high-performing team. This isn't an entry-level role-you'll already know how to prospect, qualify, and engage prospects at a high volume. What sets you apart is your intellectual curiosity, ability to articulate value clearly, and the self-starter mindset to onboard quickly and perform with autonomy while consistently hitting goals.
As an SDR at Pro-Vigil, you'll be the first point of contact with our prospects, often engaging them at critical moments when security challenges are top of mind. You'll not only represent our brand but also shape the beginning of relationships that protect businesses from crime.
What You'll Do
Drive outbound prospecting efforts through high-volume calls, emails, and social outreach.
Qualify leads using the BANT framework, ensuring opportunities are well-defined for our sales team.
Build rapport and trust with decision-makers by delivering insight, resources, and relevant guidance.
Keep your pipeline consistently clean, accurate, and up to date across Salesforce and Outreach, ensuring clear visibility into all activity, follow-ups, and opportunities.
Consistently hit daily/weekly/monthly KPIs for activity, SALs, and SQL conversions.
Work directly with Territory Managers to prospect into both existing and new accounts, driving pipeline growth and ensuring smooth handoffs with consistent feedback loops.
Share field insights with Sales and Marketing to continually improve messaging and targeting.
What We're Looking For
Experience: 1-2+ years of SDR or general sales experience required.
Mindset: Curious, proactive, and able to self-manage with limited handholding. You thrive when given autonomy but also know when to collaborate.
Communication: Exceptional verbal and written communication skills; able to articulate complex value props with clarity and confidence.
Drive: Competitive, goal-oriented, and motivated to consistently exceed activity and conversion targets.
Organization: Strong attention to detail and ability to juggle multiple conversations and priorities effectively.
Tech-Savvy: Comfortable leveraging CRM tools (Salesforce), Outreach, social media, and AI tools to prospect smarter and faster.
What Success Looks Like
Onboarding quickly and independently-up and running within weeks, not months.
Consistently hitting and exceeding KPIs (100+ calls/day, pipeline updated daily, 20 outbound SALs generated per month, 80% SAL-to-SQL conversion rate).
Building strong prospect relationships that convert into real revenue opportunities.
Partnering with Territory Managers to generate pipeline across both existing and new accounts within assigned territories.
Acting as a trusted, articulate representative of Pro-Vigil from the very first call.
Pro-Vigil, Inc. is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All applicants will be considered solely on the basis of their qualifications.
Job Type: Full-time
$20.00 Hourly + Commission
CONTROLLER
San Antonio, TX job
Job Description
Controller
Pro-Vigil is the nation's fastest growing provider of remote video monitoring with a mission to disrupt the traditional security industry with innovation through automated remote surveillance services. A private equity backed organization with global operations, Pro-Vigil provides peace of mind to thousands of customers across the U.S.
The Role:
We are searching for a Controller responsible for the leadership, development, and execution of Pro-Vigil's Accounting function. Pro-Vigil's revenue model is centered on complex, multi-year professional service contracts that include implementation, managed surveillance, and specialized advisory, necessitating deep expertise in long-term ASC 606 revenue recognition. This is a highly visible role that will have a unique opportunity to build a best-in-class Accounting function at a fast-growing company with national service coverage and global operations. You will play a leadership role in shaping our financial strategy - architecting visibility into performance, systems automation, and the implementation of a comprehensive set of controls to ensure that reported results comply with accounting principles. The role requires someone who is highly analytical and strategic, a great communicator, approaches problems in a structured manner, and is comfortable with ambiguity. This is a roll up your sleeves type of role that will provide substantial exposure across the company, the opportunity to focus on a number of high-priority business issues and have exposure to every facet of the business. This position will be based out of the company's San Antonio HQ.
This role reports to the Chief Financial Officer.
Your Responsibilities:
Build a high-performance accounting team, with a focus on hiring, training, and mentorship
Guide financial decisions by establishing, monitoring, and enforcing policies and procedures
Manage and maintain the integrity of the consolidated global balance sheet and general ledger, including overseeing multi-currency consolidation and intercompany eliminations.
Oversee the global monthly, quarterly, and year-end close processes to ensure timely and accurate accounting in accordance with GAAP
Accountable to ensure consistent compliance with corporate accounting principles and procedures in full compliance with US GAAP
Full annual audit management
Deliver comprehensive and timely financial reports, KPIs, and dashboards to the CFO, CEO, and Private Equity sponsor, focusing on operational metrics critical to the investment thesis (e.g., EBITDA, margin analysis, utilization rates)
Oversee and enhance working capital management, including collections, accounts payable, and payroll, with a critical focus on optimizing cash flow.
Develop, implement, and maintain financial controls, processes, and guidelines
Provide support for the annual budgeting and planning process
Deliver accurate and timely results reporting to management and the Board of Directors
Partner with Sales, Legal, and Project Management teams to review complex customer contracts to ensure appropriate identification of performance obligations, transaction price allocation, and timing of revenue recognition.
Leverage technology to build scalable/sustainable processes to create efficiencies, streamline accounting operations, and improve employee experience
Maintain and enforce global accounting policies, with a critical focus on ASC 606 application, to ensure consistency across all operating territories.
Subject matter expert to make decisions, prioritize effectively and meet deadlines while maintaining the highest level of standards for completeness and accuracy
What We're Looking For:
An ability to distill complex business issues into structured frameworks and develop concrete action plans.
Bachelors in Accounting.
Licensed CPA or MBA is strongly desired.
3+ years of ASC 606 management experience.
3+ years of managing a team of at least 5 people (direct or indirect accounting reports).
3+ years of Salesforce experience.
3+ years of Managing NetSuite reports and data is strongly desired (SAP, Sage or Microsoft Dynamics acceptable).
3+ years of PE experience.
Near shore or off shore management experience is a plus.
Ability to thrive in a fast-paced, high-growth, private equity environment with demanding timelines and a constant focus on value creation and exit readiness.
High bias to action with willingness to ‘roll up their sleeves' in working alongside the team to ensure projects and tasks get completed accurately and on time.
Proven experience developing and leading a high-performing accounting and control organization.
Strong communication skills, including the ability to articulate the company's financial results, accounting policies, and procedures in layman's terms; comfortable interacting with all levels of the organization, including executive team, sales & operations personnel and team leads.
A highly entrepreneurial, self-motivated mindset.
Advanced Excel proficiency is required.
Detail-oriented with strong focus on accuracy and adherence to deadlines.
Ability to manage multiple priorities in a fast-paced environment to meet communicated schedules and deadlines.
Pro-Vigil, Inc. is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All applicants will be considered solely on the basis of their qualifications.
Strategic Pricing Analyst
Plano, TX job
Ready to Turn Data into Profitable Pricing Strategies? The Strategic Pricing Analyst plays a key role in defining Hilti North America's pricing strategy to maintain its premium market position while maximizing profitability and market penetration. This role involves leading market research, analyzing pricing data, and developing impact models to guide strategic decisions. By partnering with business units and ensuring accurate pricing in SAP, the analyst helps deliver sustainable growth and competitive advantage.
What You'll Bring
* Bachelor's Degree in Business, Finance, Statistics, Economics, or related area required; Master's Degree preferred
* Five or more years of relevant business experience including at least two years in financial analysis
* Must have a detailed understanding of Hilti business processes
* Excellent personal interaction skills
* Must possess ability to interact and present findings to senior level management
* Requires strong data mining background; experience utilizing BI and SAP queries for large data sets a plus
* Strong data analysis and modeling skills
* Demonstrated experience with MS Office including PowerPoint, Excel, and Access
Legal Notice
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Fire Protection Engineering Intern - Irving, TX - Summer 2026
Irving, TX job
Looking for an Internship That Builds Skills and Opens Doors? We're looking to provide customer-focused fire protection interns the opportunity to gain a tremendous amount of knowledge regarding the company, our products and how our engineering operations drive the growth of Hilti's business.
Through the completion of value-added projects and day-to-day tasks, fire protection interns contribute significantly to real-world projects and innovations.
What You'll Bring
* In pursuit of a bachelor's degree in Fire Protection Engineering, Chemical Engineering, or Mechanical Engineering
* Current student graduating in fall 2026 or spring 2027
* Availability to work June 1st - July 31st, 2026
* Desire to pursue the business aspect of the engineering profession
* Are results-oriented and proactive - able to get things done and achieve targets
* Ability to multitask, prioritize, and manage time effectively
* Can identify, analyze, and solve technical problems
* Possess strong communication and presentation skills
* Eligible to work in the United States permanently without sponsorship
Legal Notice
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Supplier Quality Manager
Irving, TX job
Champion Supplier Quality to Drive Excellence Across the Supply Chain Supplier Quality Manager ensures suppliers consistently provide high-quality products and services by conducting audits, implementing quality control plans, analyzing defect trends, and collaborating with both suppliers and internal teams to resolve issues and drive continuous improvement. The role involves managing supplier relationships, maintaining supplier performance metrics, ensuring compliance with company and regulatory standards, and supporting new product development to maintain supply chain integrity.
What You'll Bring
* Bachelor's or Master's degree in a technical field, with a strong preference for Chemical Engineering; degrees in Mechanical or Materials Engineering are also considered.
* Proven professional Quality experience (8+ year) including 5+ years in SQ role with expertise on set of manufacturing technologies.
* Excellent technical and quality management skills with adequate experience in Supplier audit, APQP, Lean, 6Sigma, FMEA, 8D, 5Why, DFM, MSA etc.
* Excellent fluency in moderation and communication skills in oral and written English.
* Proven experience in Supplier management, supplier development and improvement initiatives.
* Highly skilled in stakeholder management including top management and influencing without leading.
* Good economic knowledge and understanding of business correlations of costs, risks and impact.
* Basic knowledge of legal and contract aspects of quality, warranty and liability.
* Self-sufficient in problem analysis and drive for results.
* Ability to develop concepts for prevention, improvements on the product, system, process or organization level.
* Good understanding of manufacturing technologies.
Legal Notice
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Commitment to Inclusion
At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.
Why Hilti
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.
Collections Specialist
San Antonio, TX job
The Collection Specialist is responsible for executing day-to-day collection activities across an assigned portfolio of B2B customer accounts. This role directly supports the company's cash flow priorities by reducing delinquency, improving customer payment behaviors, and ensuring high-quality interactions with internal and external stakeholders.
This role is foundational within the Collections department and requires attention to detail, strong communication skills, and the ability to operate with urgency in a fast-paced environment.
Esential Functions
Conduct daily outbound collection calls and follow-up communications to resolve past-due balances.
Monitor assigned accounts, track aging activity, and maintain accurate documentation in CRM and billing systems.
Research and resolve routine account discrepancies, billing questions, or customer concerns.
Prepare and send statements, invoices, and supporting account documents as needed.
Support customers with account inquiries and provide solutions in accordance with established guidelines.
Collaborate with AR team members to ensure timely processing of payments, adjustments, or credit requests.
Schedule customer call-backs, maintain commitments, and ensure timely follow-through.
Adhere to departmental SLAs, compliance requirements, and internal quality standards.
Execute administrative tasks, reporting, and special projects as assigned.
Uphold professionalism, accuracy, and customer-centric service while managing high-volume workloads.
Position Competencies
Customer Service Orientation
Accountability
Strong Verbal and Written Communication
Time Management and Prioritization
Problem-Solving
Relationship Building
Resilience Under Pressure
Ethical Conduct and Confidentiality
Adaptability and Willingness to Learn
Education & Experience
High School diploma required.
2+ years of experience in Collections, Accounts Receivable, Customer Service, or related discipline.
B2B collections or call center experience strongly preferred.
Skills & Abilities
Proficient with Microsoft Office applications.
Ability to learn and navigate multiple systems simultaneously.
Strong attention to detail, accuracy, and documentation discipline.
Ability to manage high outbound call volume and handle objections professionally.
Effective communication and customer de-escalation skills.
Ability to work independently while supporting team-driven goals.
Salesforce, NetSuite, and/or Zendesk knowledge.
Physical Requirements
Regularly required to talk, hear, sit, stand, walk, and handle documents/equipment.
Occasionally required to reach, bend, kneel, or lift up to 25-50 lbs.
Standard office environment.
M-F, 8 AM-5 PM CST (Onsite)
Auto-ApplySURVEILLANCE OPERATIONS SUPERVISOR- (Overnight Supervisor)
San Antonio, TX job
Job Description
The Surveillance Operations Supervisor supports the department manager by leading a team in the Monitoring Operations Center. Working alongside other supervisors, they ensure the team follows protocols, meets performance standards, and delivers fast, accurate support to our customers while keeping operations running smoothly and efficiently.
Essential Functions
Lead, coach, and develop the Surveillance Operations Center team to maintain high performance and operational excellence.
Monitor service level performance, queue management, and deploy mitigation strategies to optimize service delivery.
Analyze daily and weekly performance metrics to identify opportunities for efficiency and implement improvements.
Ensure staff understand their responsibilities, delegate tasks as necessary, and provide guidance on complex situations.
Manage team attendance, document call-ins, tardies, and early departures; coordinate coverage and update leadership calendars.
Conduct weekly 1:1 meetings with team members to review performance and development goals.
Support payroll and time-off administration, including timecard management, schedule exceptions, and punch corrections.
Deliver disciplinary actions for underperformance or policy violations when needed.
Keep the team updated on current protocols, procedures, and best practices.
Address escalated customer issues, assist Team Leads in challenging situations, and diffuse difficult calls.
Monitor Team Lead productivity, providing coaching and feedback to ensure effective team management.
Assist in incident reviews, resolving customer complaints, documenting actions, and completing required coaching.
Support onboarding and training for new employees.
Competencies
Organization: Manage multiple tasks, create structure, and meet deadlines efficiently.
Planning: Set and accomplish goals using available resources; estimate time and effort effectively.
Professionalism: Remain tactful, respectful, and accountable under pressure.
Innovation: Generate creative solutions and suggest improvements to operational processes.
Problem Solving: Analyze issues, develop alternatives, and implement effective solutions.
Written Communication: Produce clear, accurate, and professional written communication.
Diversity: Respect cultural differences and promote an inclusive, harassment-free environment.
Ethics: Act with integrity, uphold organizational values, and inspire trust.
Strategic Thinking: Understand organizational strengths and weaknesses, anticipate challenges, and adapt strategies to changing conditions.
Requirements
Minimum 3 years of supervisory experience, preferably in a contact center or monitoring/alarm environment.
Strong communication and interpersonal skills at all levels.
Exceptional organizational and leadership abilities.
Ability to learn and manage multiple job functions.
High school diploma required; Associate's or Bachelor's degree preferred.
Supervisory/Management Responsibility
Directly reports to the Dispatch/Monitoring Manager and assumes managerial duties in their absence.
This position has direct reports and formal supervisory responsibilities.
Work Environment
Professional office and/or remote environment.
Regular requirements: seeing, speaking, hearing, sitting, standing, walking, and using hands and arms.
Position Type / Expected Hours of Work
Full-time position.
Hours are based on business needs, including potential beyond standard business hours.
Must support flexible scheduling to accommodate a 24x7 operational environment.
Pro-Vigil, Inc. is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All applicants will be considered solely on the basis of their qualifications.