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Division manager skills for your resume and career

Updated January 8, 2025

6 min read

Quoted experts

Karen Kus,

Hagit Weihs Ph.D.

Below we've compiled a list of the most critical division manager skills. We ranked the top skills for division managers based on the percentage of resumes they appeared on. For example, 15.8% of division manager resumes contained customer service as a skill. Continue reading to find out what skills a division manager needs to be successful in the workplace.

15 division manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how division managers use customer service:

Coordinated all operations including inside sales, customer service, and inventory management, reporting directly to NABS corporate management.
Reorganized shipping process, which included re-evaluating and switching carriers to accommodate our pick-up schedule and customer service requirements.

2. Project Management

Here's how division managers use project management:

Proposed and sponsored development of an Online EIS OLAP project management system providing real time status modeling capability for corporate executives.
Maintain direct accountability for the coordination, planning and execution of project management functions for pavement maintenance and asphalt projects.

3. Safety Program

Safety programs are a series of measures to protect employees from any mishaps and make the work environment safer. Safety programs include checklists, guidelines, and direct procedures that a specific area or department must follow. Safety programs take care of office space safety, maintenance and repairs, and identification of frauds as well.

Here's how division managers use safety program:

Audited safety programs and safe patient training options, making recommendations for improvements and providing advice on risk management concerns.
Implemented and managed comprehensive safety program and facilitated regular safety meetings to minimize accidents and avoid regulatory issues.

4. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how division managers use oversight:

Served as a technical expert to human product sales force, physicians and customers and provided organizational regulatory oversight.
Advanced to increasingly responsible positions, culminating in management role with oversight for a full service company division.

5. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how division managers use human resources:

Provided strategic guidance to internal employees, administering Human Resources policies and procedures to ensure regulatory compliance of branch operation.
Coordinated with human resources for appropriate staffing levels and communicate with vice presidents, managers and supervisors on department operations.

6. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how division managers use financial statements:

Conducted assessment of financial statements and sales and activity reports to measure productivity against objectives.
Reviewed all credit applications and financial statements of global distributors.

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7. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how division managers use business development:

Set the division business development strategic direction and drove the opportunity capture and proposal process to optimize probability of win.
Developed and expanded contracts division with end users and majority of partner networks through extensive business development.

8. Business Plan

Here's how division managers use business plan:

Developed business plans including training protocols for new service lines including roofing inspections, green-based initiative services and cost segregation analysis.
Developed the business plan to create and successfully launch the laboratory furniture division within this leading regional commercial furniture company.

9. Product Development

Product development is the complete procedure of creating a product from concept until release of the final product. Product development has many stages after which a product is released into the market. Identifying the need, creating the opportunity, conceptualizing a product, and providing a solution, all are different stages of product development.

Here's how division managers use product development:

Directed promotional safety division of Helmet Manufacturer, including stocking levels and production forecasts, advertising/promotion coordination and product development.
Oversee fiberglass production business unit including new product development, process refinement, production studies, and personnel management.

10. ISO

Here's how division managers use iso:

Integrated ISO 14001 management systems and Best Practices division-wide that reduced incidents, improved compliance and supported LEAN operational initiatives.
Directed the implementation of comprehensive safety and quality programs in preparation for ISO 9002 certification.

11. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how division managers use payroll:

Supervised the daily program operations, including payroll and all budgetary accountability expenditures for the four individually budgeted treatment units.
Prepared and maintained accounts payable, accounts receivable and payroll for real estate/property management company.

12. Direct Reports

Here's how division managers use direct reports:

Leverage account and market knowledge to improve overall division performance as well as motivate high performance and accountability from direct reports.
Direct reports included Division Sales Manager, Division Underwriting Manager, Division Financial Manager and Division Actuary.

13. Professional Development

Professional development means to have the essential training certification or education with the purpose of earning and having a successful career. Every job requires a different set of skills. However, new skills may be needed in the future. Professional development, in this regard, helps people to develop and polish the skills and become efficient workers.

Here's how division managers use professional development:

Managed individual and group performance as well as professional development by personal mentoring and regular evaluation of individual and group performance.
Support employee career growth, progression and professional development through individual counseling, mentoring, continuous training, development and information-sharing.

14. Personnel Management

Here's how division managers use personnel management:

Budget responsibilities included personnel management, capital management and courier/postage costs.
Provided technical direction and personnel management for 15 systems engineers.

15. Performance Management

Here's how division managers use performance management:

Delivered training and development of Performance Management to the Warehouse team (Quarterly evaluation/goal setting/competency development/personal development plans/succession planning).
Established the Performance Management/Improvement department that set performance baselines, metrics and dashboard data comparisons for various operating areas.

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What skills help Division Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on division manager resumes?

Karen Kus

Assistant Director of Career Services, SUNY Potsdam

Employers hiring candidates with a history degree are seeking transferable skills that can be applied in various roles and settings. These skills include writing, communication, research, organization, computer-based skills, and problem-solving. The best thing a candidate can do to increase marketability is to elaborate on how they obtained or utilized those skills, rather than simply listing them. Employers need to have an understanding of how you made use of your skill and what results came from your actions. Make these skills shine on your resume by giving them substance.

What soft skills should all division managers possess?

Hagit Weihs Ph.D.

Associate Professor of Accounting in the Brandeis International Business School and the Undergraduate Advising Head to the Business Program, Brandeis University

Good communication skills are crucial: being able to listen, learn and apply, as well as communicate questions, concerns, and suggestions in an effective, direct, and timely manner. Time management skills are highly valued. They translate into an efficient and reliable employee. Team spirit is a big advantage: the ability to take the initiative to lead an effort and contribute while working well in a team. And, of course, the willingness to learn independently is always appreciated. Finally, showing critical thinking is important.

What hard/technical skills are most important for division managers?

Hagit Weihs Ph.D.

Associate Professor of Accounting in the Brandeis International Business School and the Undergraduate Advising Head to the Business Program, Brandeis University

Employers appreciate accounting, finance, and marketing literacy. These include a deep understanding of the different business disciplines (good financial statement analysis skills, understanding how budgets are created and followed, understanding financial markets, marketing, etc.). Application of these skills using data analytics tools are very important - these include data manipulation and presentation for the purpose of decision making using various software tools.

What division manager skills would you recommend for someone trying to advance their career?

Evelyn Green Ph.D.

Director, Hospitality & Tourism Workforce Innovation Alliance, Asst. Professor, Department of Hospitality & Tourism Management, University of South Alabama

-Brush up on your virtual communication skills, which include getting comfortable speaking to a camera with good eye contact, and observing and editing your body language for a virtual job interview or meeting.
-Learn a foreign language. Pick up a language based on your industry's external (i.e. guests) and internal customers (i.e. staff). For example, if Chinese outbound tourism is on the rise, and the Chinese are your local Destination Marketing Organization (DMO) primary target market, Chinese would be a great foreign language for you to pick up. If a large percentage of your frontline staff are Hispanic, learning Spanish will help you better communicate and build relationships with them.
-Pursue a graduate degree. Go for your master's, e.g. MBA for hospitality majors to broaden their job market. Although this recommendation seems to contradict the trending demand for technical skills, we still live in a world where academic credentials are valued and contribute to management position considerations, particularly with publicly traded corporations where it is important for them to win the confidence of their stockholders. Additionally, for those interested in working overseas, an advanced degree will help in the work permit application approval process. With the availability of online master's degree programs, offered at an affordable rate ( around $13k) and to be completed within 10 months on a full-time basis, this is a good time to get your competencies "tool bag" equipped and ready when needed. Stackable certifications are also good investments toward your professional development.

What type of skills will young division managers need?

Patrick Scott Ph.D.

Assistant Professor of Economics, Louisiana Tech University

I think the importance of critical thinking and reasoning skills cannot be overstated enough. In this area, economics shines. Additionally, analytical and quantitative skills are more important than ever. Businesses continue to make the shift towards data-driven decision making. The ability to quickly analyze data and correctly assign an interpretation or meaning to that data is an important job market skill. With just a little bit of economic intuition, combined data science skills, business economics majors are uniquely positioned for success in the job market of tomorrow.

What technical skills for a division manager stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

Do you want to know more?

List of division manager skills to add to your resume

The most important skills for a division manager resume and required skills for a division manager to have include:

Customer Service
Project Management
Safety Program
Oversight
Human Resources
Financial Statements
Business Development
Business Plan
Product Development
ISO
Payroll
Direct Reports
Professional Development
Personnel Management
Performance Management
Logistics

Front Desk
Customer Relations
Process Improvement
Performance Reviews
Product Line
Inventory Control
Performance Evaluations
Training Programs
Construction Projects
Contract Negotiations
Sales Reps
Management System
Sales Strategies
HVAC
Client Relations
Customer Complaints

Strong Negotiation
Sigma
Brand Development
Division Sales
Good Management
DOD
Trade Shows
Various Management
Profit Margins
Inventory Management
Sales Volume
EPA
KPI
Sales Growth
Gross Profit

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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