Below we've compiled a list of the most important skills for a division manager. We ranked the top skills based on the percentage of division manager resumes they appeared on. For example, 16.4% of division manager resumes contained procedures as a skill. Let's find out what skills a division manager actually needs in order to be successful in the workplace.

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The six most common skills found on Division Manager resumes in 2020. Read below to see the full list.

15 Essential Division Manager Skills For Your Resume And Career

1. Procedures

Procedures are the established ways to perform a certain task. It is like an action plan for a team to perform their duties. It's like a map that can save one from being confused or roaming about while attempting to achieve a goal. When an organization uses procedures, it promotes positive practices and sets a good precedent

Here's how procedures is used on division manager resumes:
  • Conducted training in quality management procedures and techniques for all assigned personnel using Crosby Zero Defect principles and lean manufacturing.
  • Reviewed office procedures and analyzed data to ensure continual improvement of staff to ensure unit provided quality customer service.
  • Supervised five paralegals, ensuring paralegals were trained and professionally developed in criminal justice processing, rules and procedures.
  • Provided human resource support for junior coworkers which included evaluations, training, disciplinary procedures, mediation and counseling.
  • Conduct weekly meetings and presentations to train personnel on proper procurement and ordering procedures as per corporate management policy.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how customer service is used on division manager resumes:
  • Coordinated all operations including inside sales, customer service, and inventory management, reporting directly to NABS corporate management.
  • Reorganized shipping process, which included re-evaluating and switching carriers to accommodate our pick-up schedule and customer service requirements.
  • Developed and delivered consistent training materials and led customer service, friendliness, conflict resolution and selling skills seminars.
  • Performed in-house consulting services and problem solving analysis to improve revenue, customer service, and operational effectiveness.
  • Introduced and implemented application service level agreements with major departments to improve customer service and client perception.

3. Ensure Compliance

Ensure compliance means that all the standards that have been set are being maintained. Making sure that all the policies are being followed also assists in ensuring compliance.

Here's how ensure compliance is used on division manager resumes:
  • Implemented and maintained administrative practices, organizational philosophy, goals and policies which ensure compliance with applicable state and federal regulations.
  • Managed asphalt plant operations to ensure compliance with established procedures and standards.
  • Reviewed all recruiting applications to ensure compliance with established policies and regulations.
  • Directed audits of internally developed software applications to ensure compliance with standards.
  • Reviewed and recommended policy changes to ensure compliance with governmental regulations.

4. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how business development is used on division manager resumes:
  • Developed business plans including training protocols for new service lines including roofing inspections, green-based initiative services and cost segregation analysis.
  • Set the division business development strategic direction and drove the opportunity capture and proposal process to optimize probability of win.
  • Developed the business plan to create and successfully launch the laboratory furniture division within this leading regional commercial furniture company.
  • Analyzed syndicated data to build business plans to effectively implement corporate strategies on key business fundamentals and business drivers.
  • Work collaboratively with partner management teams to develop and implement business plans to support regional and national goals.

5. Facility

A facility is a location where different operations take place. For example, military and athletic events take place in military and sports facilities. In a nuclear test facility, physicists focus on nuclear research. We can use the word to refer to structures, buildings, and resources that individuals offer for a specific function. Shopping facilities, for instance, are locations where we can purchase goods. Medical facilities may refer to either medical devices or a physical structure. A facility can be used to describe an installation or any other building which is a location where something can be done. It can also be an example of a commercial or administrative building such as a resort, school, office facility, sports stadium, or convention center.

Here's how facility is used on division manager resumes:
  • Recruited on executive loan program from Monsanto to execute start-up of new automated injection molding facility in Colorado Springs, Colorado.
  • Provided leadership and management in the development and implementation of Division facility property conservation, loss prevention and security programs.
  • Directed design and relocation of primary industrial waste reclamation/ treatment facility, making an immediate impact to reduce operating costs.
  • Selected preferred providers in collaboration with facility claims coordinator and maintained positive working relationships with a variety of providers.
  • Implemented a software system for the entire facility from estimating to invoicing including inventory control and production management.

6. Project Management

Here's how project management is used on division manager resumes:
  • Proposed and sponsored development of an Online EIS OLAP project management system providing real time status modeling capability for corporate executives.
  • Maintain direct accountability for the coordination, planning and execution of project management functions for pavement maintenance and asphalt projects.
  • Established and staffed the HNJH Divisional Project Management office with Project Management Professionals, Business Analysts and Administrative Support.
  • Develop and maintain client relationships with City departments and other outside governmental agencies relative to construction project management services.
  • Technology-Based Training Group Managed the marketing and communications division, which included budget, staff and project management.

7. Safety Program

Safety programs are a series of measures to protect employees from any mishaps and make the work environment safer. Safety programs include checklists, guidelines, and direct procedures that a specific area or department must follow. Safety programs take care of office space safety, maintenance and repairs, and identification of frauds as well.

Here's how safety program is used on division manager resumes:
  • Audited safety programs and safe patient training options, making recommendations for improvements and providing advice on risk management concerns.
  • Implemented and managed comprehensive safety program and facilitated regular safety meetings to minimize accidents and avoid regulatory issues.
  • Influence and partnering with division management and retail leadership to adopt and implement effective safety programs.
  • Restructured and re-energized the Division Safety Program to include more shared ownership of safety responsibility.
  • Provided oversight of Safety program and coordinated training and correction activities.

8. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how oversight is used on division manager resumes:
  • Provided leadership, counseling and program oversight of all day-to-day operations for assigned adult developmentally disabled long term residential homes.
  • Provide strong management and oversight of process improvements and system initiatives while working closely with senior management and developers.
  • Advanced to increasingly responsible positions, culminating in management role with oversight for a full service company division.
  • Lead a team in developing and implementing selection assessments in a legally contentious environment under federal oversight.
  • Provided program oversight to assure timely operational support and integration of new or changing logistics concepts.

9. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how human resources is used on division manager resumes:
  • Coordinated with human resources for appropriate staffing levels and communicate with vice presidents, managers and supervisors on department operations.
  • Provided strategic guidance to internal employees, administering Human Resources policies and procedures to ensure regulatory compliance of branch operation.
  • Managed division's human resources functions, manpower and developed subordinates to create a quality organizational climate.
  • Advised Human Resources on Personnel required according to Production and forecasts.
  • Managed human resources activities for Aerospace Electronics division.

10. Sales Goals

Sales goals are a set of objectives and goals to achieve which are set for the sales team to encourage them and to make profits for the company. Sales goals that can be achieved are bound to time and are relevant to the company, help majorly in motivating the workers to achieve them, and are amazing for the company revenue as well.

Here's how sales goals is used on division manager resumes:
  • Directed overall Sales generation, Personnel Training and effectiveness of department store.
  • Assisted team members in achieving their individual sales goals, reviewed weekly reports, maintained and increased weekly billing.
  • Ensured Garden Managers met sales goals, and as of October, sales goal was exceeded by 33%.
  • Work with DM's on the overall appearance, standards, and sales goals for their respective district.
  • Implemented strategic sales plans to accommodate retail (DIY) and commercial (DIFM) sales goals.

11. Front Office

Here's how front office is used on division manager resumes:
  • Recruited, managed, trained and supervised a department of approximately 14-Front office staff and approximately 25 housekeeping staff.
  • Mentored and developed Front Office Manager and Executive Housekeeper alongside 4 supervisors in each department.
  • Developed and implemented front office training program that was used worldwide within the Ritz-Carlton organization.
  • Worked directly with General Manager in effectively implementing front office and housekeeping policies.
  • Maintained and effectively operated all front office and hotel computer systems.

12. Emergency

An emergency is a situation or condition that poses a great risk to the health, wealth, or property of someone. An emergency can be affecting the health of a person, like a heart attack, or it may even be a natural disaster, e.g. an earthquake. Emergencies can take place at home or at workplaces and they need immediate intervention to prevent the danger.

Here's how emergency is used on division manager resumes:
  • Completed training in emergency management response and have assisted the police department with logistics support for events/ demonstrations.
  • Managed emergency response for several critical projects and successfully mitigated health risks to surrounding communities and staff.
  • Monitor camera and alarm systems, write detailed written reports and make emergency notifications as required.
  • Collaborated with multiple security and government institutions to ensure appropriate protection and emergency response readiness.
  • Worked with law enforcement to procure emergency services for areas devastated by Hurricane Katrina.

13. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how financial statements is used on division manager resumes:
  • Conducted assessment of financial statements and sales and activity reports to measure productivity against objectives.
  • Reviewed all credit applications and financial statements of global distributors.
  • Prepared, analyzed and presented the divisions monthly financial statements.
  • Projected costs and revenues for financial statements issued monthly
  • Worked with accounting manager on monthly financial statements.

14. ISO

Here's how iso is used on division manager resumes:
  • Integrated ISO 14001 management systems and Best Practices division-wide that reduced incidents, improved compliance and supported LEAN operational initiatives.
  • Directed the implementation of comprehensive safety and quality programs in preparation for ISO 9002 certification.
  • Ensured the co-packaging operation exceeded key operating goals in areas of profit, safety, quality, ISO and Continuous Improvement.
  • Implemented continuous improvement programs, quality 5S, ISO 9001certification while not incurring an OSHA injury for 556 days.
  • Managed and prepared personnel for ISO internal audits and external audits with our process and standards.

15. Product Development

Product development is the complete procedure of creating a product from concept until release of the final product. Product development has many stages after which a product is released into the market. Identifying the need, creating the opportunity, conceptualizing a product, and providing a solution, all are different stages of product development.

Here's how product development is used on division manager resumes:
  • Directed promotional safety division of Helmet Manufacturer, including stocking levels and production forecasts, advertising/promotion coordination and product development.
  • Oversee fiberglass production business unit including new product development, process refinement, production studies, and personnel management.
  • Supported divisional vice president and assisted division manager in product acquisition, product development, and promotional campaigns.
  • Utilized past-learning in product development rolls for improving the structure and functionality of the construction-engineering group.
  • Managed product development, sourcing, and manufacturing production techniques, ensuring customer loyalty and retention.

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Online Courses For Division Managers

One of the best ways to acquire the skills needed to be a division manager is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since division managers benefit from having skills like procedures, customer service, and ensure compliance, we found courses that will help you improve these skills.

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Project Management Applications
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Human Resources Professional with Payroll Practice and Management
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Mastering Agile Scrum Project Management
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Most Common Skills For Division Managers

RankascdescDivision Manager SkillascdescPercentageascdesc
1
Procedures
16.4%
2
Customer Service
9.4%
3
Ensure Compliance
7.4%
4
Business Development
4.5%
5
Facility
4.3%
6
Project Management
3.7%
7
Safety Program
3.7%
8
Oversight
3.6%
9
Human Resources
3.2%
10
Sales Goals
2.6%
11
Front Office
2.5%
12
Emergency
2.5%
13
Financial Statements
2.4%
14
ISO
2%
15
Product Development
2%
16
Territory
1.9%
17
Payroll
1.8%
18
Direct Reports
1.8%
19
Professional Development
1.7%
20
Personnel Management
1.6%
21
Company Policies
1.5%
22
Performance Management
1.4%
23
Daily Operations
1.2%
24
Logistics
1.2%
25
Business Units
1.2%
26
Customer Relations
1%
27
Staff Members
1%
28
Annual Budget
1%
29
Performance Reviews
0.9%
30
New Clients
0.7%
31
Annual Sales
0.7%
32
Product Line
0.7%
33
Performance Evaluations
0.7%
34
Inventory Control
0.7%
35
Construction Projects
0.6%
36
Training Programs
0.6%
37
Action Plans
0.6%
38
Contract Negotiations
0.6%
39
Inventory Levels
0.6%
40
REP
0.6%
41
Management System
0.5%
42
Office Staff
0.5%
43
Hvac
0.5%
44
Client Relationships
0.4%
45
Customer Complaints
0.4%
46
Sigma
0.4%
47
Customer Base
0.4%
48
Revenue Growth
0.4%

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