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Divisional manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Karen Kus,

Nina Woodard

Below we've compiled a list of the most critical divisional manager skills. We ranked the top skills for divisional managers based on the percentage of resumes they appeared on. For example, 10.6% of divisional manager resumes contained customer issues as a skill. Continue reading to find out what skills a divisional manager needs to be successful in the workplace.

15 divisional manager skills for your resume and career

1. Customer Issues

Here's how divisional managers use customer issues:

Responded to customer inquiries regarding policy/procedure, billing issues, performance concerns, and personally responded to recurring customer issues.
Scheduled deliveries and expedited projects and serviced customer issues, streamlined orders and daily agendas.

2. Product Development

Product development is the complete procedure of creating a product from concept until release of the final product. Product development has many stages after which a product is released into the market. Identifying the need, creating the opportunity, conceptualizing a product, and providing a solution, all are different stages of product development.

Here's how divisional managers use product development:

Developed and implemented a streamlined process encompassing entire breadth of new product development process, improving efficiency by 20%.
Work directly with retailers on product development.

3. Direct Reports

Here's how divisional managers use direct reports:

Train and manage a sales team of 11 direct reports who contribute 9.6 million dollars of sales per year.
Direct reports included 13 sales people and 6 clinicians.

4. Business Operations

The operations that carry out the inner working of an organization are called business operations. From creating products, to marketing them, business operations play a vital role in every step.

Here's how divisional managers use business operations:

Stabilized business operations through reorganizing engagement model and business processes with engineering, finance, marketing, and operations teams.
Directed a variety of management activities, initiatives, special projects and data calls which impacted the organization and business operations.

5. Sigma

In Greek alphabets, sigma is the 18th letter that means "to sum up". In statistics, the lower case symbol of sigma is the unit of measurement for standard deviation which is used to assess the variability in a given set of data. While the upper case symbol is for summation notation means to add up all the given numbers in the data set.

Here's how divisional managers use sigma:

Mentor candidates through Lean Six Sigma and Black Belt certifications, Process Engineering development, & OpEx Program Management.
Completed Six Sigma Greenbelt project in 2002 resulting in an annualized saving of $1.5 Million

6. ISO

Here's how divisional managers use iso:

Aided in creating an ISO program to provide the staff with work instructions and continuous improvements.
Monitored and enforced compliance with ISO 9001 / 9002 procedures as well as OSHA regulations.

7. Operational Performance

Here's how divisional managers use operational performance:

Tasked with driving operational performance throughout an 8-state division across functional boundaries.
Orchestrated 10 audits and more than 100 surveillances which contributed to an increase in maintenance and operational performance.

8. Business Processes

Here's how divisional managers use business processes:

Analyzed and managed business processes, key performance indicators, and sales forecasting metrics to increase sales and delivery effectiveness.
Conducted interviews with key business users to collect information on business processes and user requirements.

9. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how divisional managers use human resources:

Executed all activity in the local office including budgeting, recruiting, and human resources
Developed and documented all human resources and payroll policies and procedures.

10. Market Trends

Here's how divisional managers use market trends:

Monitor market trends and adapt business decisions accordingly.
Recommended sales strategies for improvement based on market trends, metrics, and competitor analysis.

11. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how divisional managers use logistics:

Performed logistics coordination for military training exercises conducted at various military installations across the U.S.
Managed support equipment logistics and stowage, equipment training and qualification programs.

12. Business Strategies

Here's how divisional managers use business strategies:

Established and communicated global business strategies and objectives and implemented comprehensive change initiatives designed to meet goals during company acquisition.
Managed, directed and determined business strategies to provide overall direction of private sector organizations.

13. Sales Associates

Here's how divisional managers use sales associates:

Designed and implemented a time management process that produced fewer interruptions and increased problem solving by sales associates.
Motivated and developed sales associates, conveying sales, product knowledge, customer service and merchandising skills.

14. Performance Reviews

Performance reviews refer to the official evaluation of a worker's performance done by the manager. The evaluation then helps the superior identify the worker's strengths and weaknesses and offers valuable feedback to help him overcome his shortcomings. This assessment also helps a worker set a future goal for himself and identify ways to better his future performance. Performance Reviews may be done on a monthly or yearly basis, depending on the company.

Here's how divisional managers use performance reviews:

Associate recruiting, performance reviews.
Provided on-going feedback and periodic performance reviews to maintain motivation and optimism within sales team.

15. Inventory Control

Here's how divisional managers use inventory control:

Inventory controls and implementing all Marketing developments.
Traveled to Japan, Italy, and other locations to train others on new computer inventory control system and Oracle platform.

What skills help Divisional Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on divisional manager resumes?

Karen Kus

Assistant Director of Career Services, SUNY Potsdam

Employers hiring candidates with a history degree are seeking transferable skills that can be applied in various roles and settings. These skills include writing, communication, research, organization, computer-based skills, and problem-solving. The best thing a candidate can do to increase marketability is to elaborate on how they obtained or utilized those skills, rather than simply listing them. Employers need to have an understanding of how you made use of your skill and what results came from your actions. Make these skills shine on your resume by giving them substance.

What divisional manager skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young divisional managers need?

Craig Nathanson Ph.D.

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a divisional manager stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

What soft skills should all divisional managers possess?

Steven Bauer

Visiting Professor of Marketing, Pepperdine University, Seaver College

The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.

Do you want to know more?

List of divisional manager skills to add to your resume

The most important skills for a divisional manager resume and required skills for a divisional manager to have include:

Customer Issues
Product Development
Direct Reports
Business Operations
Sigma
ISO
Operational Performance
Business Processes
Human Resources
Market Trends
Logistics
Business Strategies

Sales Associates
Performance Reviews
Inventory Control
Sales Training
KPI
Training Programs
Customer Complaints
Store Operations
Strategic Sourcing
Drive Sales
Trade Shows
Cost Savings

Product Knowledge
Business Development
Sales Volume
Product Quality
Disciplinary Actions
Global Sourcing
Customer Relations
Jewelry
ROI
HVAC
Federal Regulations
DM

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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