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Divisional sales manager skills for your resume and career

Updated January 8, 2025

5 min read

Quoted experts

Adry S. Clark Ph.D.,

Andrea Dixon Ph.D.

Below we've compiled a list of the most critical divisional sales manager skills. We ranked the top skills for divisional sales managers based on the percentage of resumes they appeared on. For example, 13.9% of divisional sales manager resumes contained product knowledge as a skill. Continue reading to find out what skills a divisional sales manager needs to be successful in the workplace.

15 divisional sales manager skills for your resume and career

1. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how divisional sales managers use product knowledge:

Lead them in driving sales, customer service, scheduling, product knowledge training and merchandising.
Managed 110 dealership locations providing product knowledge, management support, sales training and service support.

2. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how divisional sales managers use crm:

Utilized information technology expertise to develop and maintain web presence, create marketing opportunities, CRM management, and increase productivity.
Communicate and manage expectations by fully utilizing available reports, CRM technologies and available resources.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how divisional sales managers use customer service:

Created a positive work environment that resulted in retention and superior customer service.
Achieved exceptional customer services results through positive reinforcement, coaching and counseling staff.

4. Business Development

Business development is the ideas or initiatives that work to make business work better. Selling, advertising, product development, supply chain management, and vendor management are only a few of the divisions involved with it. There is still a lot of networking, negotiating, forming alliances, and trying to save money. The goals set for business development guide and coordinate with all of these various operations and sectors.

Here's how divisional sales managers use business development:

Direct responsibility for 4 Business Development Managers in the territory.
Developed and promoted standards for Business Development Representatives (BDR'S) 4.

5. Sales Growth

Here's how divisional sales managers use sales growth:

Train and retain schedulers for booking/commercial sales, formulate maximizing sales growth/commercial and residential line divisions.
Achieved +10% sales growth in a competitive down trending category by creating customer-focused programs and custom designed presentations.

6. Division Sales

Here's how divisional sales managers use division sales:

Coached and led 9 team members promoted to Specialty Representative, Division Sales Manager, Regional & National Sales Trainer positions.
Delivered an annual division sales increase of 3% in 2002 while consistently meeting or exceeding service goals.

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7. Sales Process

Here's how divisional sales managers use sales process:

Developed leadership and management skills in Area Sales Process Managers by implementing and conducting monthly training sessions.
Trained Associates on Sales Process and return-on-investment (ROI) analysis for prospective customers achieving 40% successful close ratio.

8. DSM

Here's how divisional sales managers use dsm:

Promoted to Sales and Marketing Department just ten months after hire, and promoted to DSM two years later.
Developed the more Sales Representatives for promotion than other DSM's on team combined.

9. Direct Reports

Here's how divisional sales managers use direct reports:

Coordinated the successful start-up of entirely new sales team that involved the hiring and training of 12 direct reports.
Promoted four direct reports to next level of management, or to higher volume areas.

10. Sales Training

Here's how divisional sales managers use sales training:

Worked with Regional Managers and District Managers to increase market share and coordinate all sales training.
Improved Sales Training Program - New Hire Training Program, Product and Sales Training Seminar.

11. Sales Performance

Here's how divisional sales managers use sales performance:

Received several quarterly awards including President Club and Manager of the Year for Outstanding Sales Performance.
Trained, coached, motivated all associates and closely monitored individual sales performance and provided timely feedbacks.

12. Sales Strategies

Here's how divisional sales managers use sales strategies:

Plan, develop and execute sales strategies and activities to maximize revenue generation for pharmaceutical company.
Created team sales strategies surrounding the various campaigns and implemented across team through team meetings and individual coaching sessions.

13. Sales Revenue

Here's how divisional sales managers use sales revenue:

Key Achievements: Sales Revenue: Averaged $200,000 to $250,000 in monthly CPAP and accessory sales revenue.
Increased sales revenue by 60% through staff transitions and strengthening sales staff selling skills.

14. Sales Associates

Here's how divisional sales managers use sales associates:

Coached, developed and trained 6 Area Sales Manager's to drive their business and manage their sales associates.
Hired, trained, evaluated and led a team of 15 Regional Market Sales Managers, overseeing 500+ sales associates

15. Sales Results

Here's how divisional sales managers use sales results:

Monitored and evaluated sales results thru pipeline reviews, goal tracking, productivity levels and profit opportunities.
Developed and established strategies to achieve sales results through business analysis, action planning, effective communication and consistent accountability.

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What skills help Divisional Sales Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on divisional sales manager resumes?

Adry S. Clark Ph.D.

Director, Western Oregon University

The skills that stand out on resumes fall into two categories: 1) Skills required to do the job and 2) Skills almost all employers look for. The most important aspect of resumes is to make sure it reflects exactly what the employer needs. Study the job description, identify key skills, and have them reflected on your resume. Think about transferrable skills, not the specific roles you've had.

Most employers look for skills such as communication (written/oral), flexibility, proactivity, problem-solving, project management, and technical. Make sure to cultivate those skills in whatever role you have, and have examples that demonstrate those skills.

What soft skills should all divisional sales managers possess?

Andrea Dixon Ph.D.

Executive Director, Center for Professional Selling, Frank and Floy Smith Holloway Endowed Professorship in Marketing, President, University Sales Center Alliance 2019-2021, Baylor University

Since sales professionals have a lot of information available to them today via customer relationship management (CRM) systems, the sales manager's "supervisory" role is less important (especially for experienced sellers). Consequently, the sales manager needs to be more of a coach and enabler of high performance. Having confidence balanced with humility allows the sales manager to engage more effectively with their salespeople.
One of the critical soft skills for sales managers going forward will be the ability to connect members of the sales team to others in the organization - in other words, the sales manager of the future needs to have strong skills in network building for others. Sellers have access to data which helps them build success.
They also need access to the right people to turn to when they need specific expertise or assistance.

What hard/technical skills are most important for divisional sales managers?

Andrea Dixon Ph.D.

Executive Director, Center for Professional Selling, Frank and Floy Smith Holloway Endowed Professorship in Marketing, President, University Sales Center Alliance 2019-2021, Baylor University

One of the growing technical skill requirements for sales managers is in the area of data analytics. Our performance and customer systems provide a myriad of data, and the role of the sales manager is to be a sense-maker of that mound of data. What are the implications for changes in strategy or behavior evident in last quarter's activity? How can the sales manager help a specific seller "see" where the data suggest new approaches?

What divisional sales manager skills would you recommend for someone trying to advance their career?

Kerri Orders

Assistant Professor of Business, Aquinas College

In terms of a gap year, I recommend that international business students acquire tangible skills, relevant experience and/or certifications which will enhance their success in their desired area of interest. For example, a gap year could consist of gaining technical or digital training overseas, which would also further the students' cultural intelligence and language proficiency. These types of enriching gap year experiences will assist students to distinguish themselves in a highly competitive market. Furthermore, students should focus on broadening and maintaining their global network during a gap year in order to be ready for the job market once the gap year is concluded.

What type of skills will young divisional sales managers need?

Michael Mikitka

Executive Vice President, MHI – Material Handling Industry

Courses and internships are essential. While the required depth of knowledge may vary from one position to another, employers are generally looking for candidates with strong "people-related" skills, those who are willing to continue to learn, and those with the ability to be flexible and adapt.

By "people-related" skills, I mean the abilities associated with effective communication (listen and express ideas and direction) and the skills related to working independently and a team.

As for the interest to continually learn... from a technology, data, and equipment perspective, today's supply chain looks very different than it did 10-years ago. The willingness and ability to continually learn are essential for anyone in a leadership role.

As for flexibility and adapting...supply chain/logistics is as much about responding to disruption and demand as it is planning for it. There is a predictable demand (i.e., seasonal...everyone knows when back-to-school shopping begins). Then there is the unpredictable demand (i.e., power-outages, wildfires, pandemic) that impact market and the ability to operate. Candidates that express flexibility and problem-solving skills will be much sought-after.

Do you want to know more?

List of divisional sales manager skills to add to your resume

The most important skills for a divisional sales manager resume and required skills for a divisional sales manager to have include:

Product Knowledge
CRM
Customer Service
Business Development
Sales Growth
Division Sales
Sales Process
DSM
Direct Reports
Sales Training
Sales Performance
Sales Strategies
Sales Revenue
Sales Associates

Sales Results
Distributors
POS
Sales Efforts
Sales Plan
Sales Programs
Sales Operations
Sales Objectives
ROI
Sales Professionals
Primary Care
Sales Activity
Account Executives
Training Programs

Inventory Control
HR
Coordinators
Performance Evaluations
Professional Development
Market Penetration
Cold Calls
Customer Retention
Sales People
Jewelry
RTW
Mid-Atlantic
Annuities
Depot

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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