General Manager
Operations manager job at dnata
We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a General Manager to join our El Segundo team supporting the LAX Airport.
We are seeking an experienced and dynamic General Manager to lead, drive, motivate, and inspire our El Segundo facility, dnata Catering North America. As the General Manager, you will be responsible for overseeing the operations of our aviation catering unit, ensuring the smooth and efficient functioning of the facility. Your primary goal will be to maintain successful profit and loss financials while continuously improving quality levels and meeting regulatory requirements.
dnata is one of the world's largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.
What We Offer
Salary Range: $150,000.00- $165,000.00 annually
Comprehensive Benefits Package: Full-time employees are eligible for 401(k) and healthcare benefits including Medical, Dental & Vision
Complimentary Daily Meals: Enjoy breakfast, lunch, and dinner during your shift
Why Join dnata Catering?
Purpose-Driven Work: Be part of a mission to deliver on the promises our customers make, guided by our values of safety, respect, teamwork, and innovation.
Career Growth & Recognition: Accelerate your career with structured development programs, mentorship, and our Najm recognition platform that celebrates performance and service excellence.
Inclusive Culture: Thrive in a collaborative, people-first environment where your voice matters, your contributions are valued, and your future is supported
Accepting applications until: 12/19/2025
You Will
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Oversee the overall operation of the facility, including operations, quality, and purchasing, to meet or exceed requirements.
Maintain successful profit and loss financials and ensure the attainment of budget commitments.
Identify areas of opportunity and execute cost savings plans to achieve budget targets.
Continuously improve quality levels by monitoring plans and audits to exceed company, customer, and regulatory requirements.
Ensure compliance with all dnata Food Safety Standards, i.e., HACCP, SSOP, GMP, and all regulatory audits.
Ensure all food safety audits are completed timely per dnata's standards.
Develop and lead a cohesive team committed to high-performance levels and continuous improvement.
Ensure proper staff allocation to maximize efficiency in all departments.
Monitor production departments to maintain exceptional quality standards and maximum efficiency.
Oversee all quality aspects of the operations process to ensure adherence to relevant requirements.
Build and maintain excellent working relationships with department heads and represent the facility in all external communications.
Ensure the effective development, implementation, and evaluation of policies and procedures.
Ensure compliance with all airlines, airports, ports, and other applicable rules/regulations.
Participate in establishing policies and procedures.
Track and report key functional metrics to reduce expenses and improve effectiveness.
Partner with stakeholders to ensure clear requirements documentation.
Perform cost and scenario analysis, and benchmarking.
Monitor and forecast upcoming levels of demand.
Assess, manage, and minimize risks related to labor laws, OSHA, dnata Food Safety policies and other external regulations.
Create an annual business plan and participate in monthly and annual budgeting.
Monitor and improve the unit's economic and operating performance, taking corrective actions if necessary.
Ensure work methods align with company standards and customer contracts.
Optimize processes and implement continuous improvement initiatives.
Ensure compliance with safety, health, environmental, and quality guidelines.
Guide, motivate, and develop subordinate employees within the Human Resources Policy.
COMMUNICATION
Collaborate with TSA, management, security agencies, and airlines regarding all security breaches in the facility, fleet and or airline equipment.
SECURITY MEASURES AND CONTROL
Ensure implementation of security measures, such as managing entry, searches, video security, in collaboration with TSA security protocols.
INCIDENT RESPONSE
Ensure threats, knives and breaches are handled in a timely manner and investigated properly to determine root cause and corrective action.
NONESSENTIAL FUNCTIONS:
Other duties as assigned by management.
You Have
EDUCATION: bachelor's degree required; Associate degree (A. A.) from two-year College or technical school; with 7 years Inflight Catering experience or equivalent combination of education and experience.
QUALIFICATIONS:
inflight catering experience is required.
Successful track record in leading an airline catering unit, preferably with extensive experience managing international airline accounts.
Experience in the budgeting process and managing an operating plan.
Manufacturing experience and/or food processing industry knowledge is a plus.
Working knowledge of HACCP and FDA compliance.
Proficiency in Microsoft Office suite.
Strong leadership, project management, and process improvement skills.
Time management skills and ability to meet performance requirements.
Minimum of 3-4 years of broad-based Operations Management experience.
Financial management and leadership skills.
Effective employee relations skills.
Ability to solve quality-related problems and drive continuous improvement.
Strong focus on safety and compliance.
Flexible and adaptable to a fast-paced environment.
Passion for high-end cuisine and exceptional service.
Meticulous attention to detail and data-driven mindset.
Excellent interpersonal and communication skills.
.
Intellectual/Social demands:
While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. This position also requires constant attendance and punctuality - Is consistently at work and on time. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Physical demands:
While performing the duties of this job, the employee is regularly required to stand, walk; reach with hands and arms and stoop, kneel, or crouch. The employee must regularly lift and /or move up to 30 pounds. Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Use equipment and materials properly.
Work environment:
The essential functions of this position are performed indoors. The noise level in the work environment can range from minimal to loud.
dnata's Competencies Required to be Successful in the Job:
There are two aspects to working as effectively as we can: our people and our results. Our eight competencies are designed to help you focus on these aspects:
Delivering:
Does what they say they will. And they balance the needs of our customers' needs with our business's needs.
Drive
Always gets the job done. And still put the needs of our business first.
Open to opportunity:
Adapts when plans change. Is open to new ideas. Makes suggestions that will help shape our culture.
Business thinking:
Understand our business. Uses this understanding in their day-to-day work and plans for the future.
Collaborate:
Look for solutions that work for themselves, their team, and the whole organization.
Engaging others:
Acts in a way that gets others on board - and when things don't go to plan, they deal with conflict in the right way.
Provide direction:
Share plans with others. Tracks how each project is progressing. Gives constructive feedback during, and after, each project.
Developing talent:
Self-aware. Always learning. Always developing. And always helping others to develop, too.
dnata Catering's Core Values
At dnata Catering, our people and operations are guided by six global values that shape how we work every day:
• Safety - We put the well-being of our people and operations first, encouraging everyone to speak up for safety.
• Performance-Driven - We set ambitious goals and consistently strive to exceed them.
• Respect - We care for our people, our environment, and our brand, treating everyone with dignity.
• Service Excellence - We deliver reliable, high-quality service in every interaction.
• Delighting Customers - We create extraordinary experiences that go beyond expectations.
• Imagination - We embrace innovation and adapt to meet the needs of tomorrow.
What This Means for You
Joining dnata Catering means being part of a people-first culture that values respect, quality, and innovation. Our teams work together to deliver outstanding culinary experiences, solve problems proactively, and continuously improve to serve our airline customers worldwide.
Diversity Matters
We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we're proud that our workforce is as diverse as the customers we serve. And we're committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata.
Notice Regarding Background Checks in California
Pursuant to the California Investigative Consumer Reporting Agencies Act (Cal. Civ. Code §1786 et seq.), dnata Catering may obtain an investigative consumer report (background check) on applicants or employees for employment purposes. Such a report may include information about your character, general reputation, personal characteristics, or mode of living.
You have the right, upon written request, to receive a copy of any report obtained and a summary of your rights under California law. You also have the right to inspect or obtain a copy of your file maintained by the consumer reporting agency that prepares such reports, as provided under Cal. Civ. Code §1786.22.
Auto-ApplyLogistics Operations Manager
San Jose, CA jobs
Role & Responsibilities:
Plan, monitor, direct, and assign workload to station staff.
Ensure freight is managed efficiently, including completion of correct documentation, fulfillment is completed, compliance requirements are met, customer SOPs are followed, costs are controlled, and accounts are billed and paid correctly.
Coach and train all station staff, including cross training employees, and ensuring staff complete all required MEC trainings on time.
Work closely with MEC sales, management, and other internal team member to respond promptly to customer needs, suggest and implement corrective action when issues arise, and take accountability for offering solutions when problems are presented.
Proactively assist other members of MEC in order to help MEC achieve its vision and strategic goals.
Daily report monitoring validating that KPIs are being met including but not limited to:
Properly filing AES
On Time Billing
Work with District Manager to monitor P&L, acting as a secondary owner for oversight and monitoring.
Maintaining and creating business relations with local vendors including but not limited to truckers and airline carriers.
For stations with warehouse operations, ensure proper understanding of the fundamentals of warehousing operations including validating that warehouse is adequate to support station operations.
Other duties as assigned by management.
Qualifications:
Bachelor's degree in related field.
Minimum 5 years of experience in freight forwarding, with experience in air and ocean operations required.
Minimum 3 years of customer service experience, with demonstrated customer service standards that have exceeded expectations.
DG, Hazmat, TSA Certification.
Knowledge of Incoterms.
Experience handling bonded freight and out-of-gauge or project cargo required.
A basic understanding of the fundamentals of warehouse and trucking operations required.
Strong attention to detail, with the ability to respond to requests with urgency and take corrective action when problems arise.
Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
Must be self-motivated, customer-service oriented, and eager to ensure the success of the team.
Knowledge in Microsoft Office required, CW1 preferred.
Logistics Operations Manager
Santa Rosa, CA jobs
Role & Responsibilities:
Plan, monitor, direct, and assign workload to station staff.
Ensure freight is managed efficiently, including completion of correct documentation, fulfillment is completed, compliance requirements are met, customer SOPs are followed, costs are controlled, and accounts are billed and paid correctly.
Coach and train all station staff, including cross training employees, and ensuring staff complete all required MEC trainings on time.
Work closely with MEC sales, management, and other internal team member to respond promptly to customer needs, suggest and implement corrective action when issues arise, and take accountability for offering solutions when problems are presented.
Proactively assist other members of MEC in order to help MEC achieve its vision and strategic goals.
Daily report monitoring validating that KPIs are being met including but not limited to:
Properly filing AES
On Time Billing
Work with District Manager to monitor P&L, acting as a secondary owner for oversight and monitoring.
Maintaining and creating business relations with local vendors including but not limited to truckers and airline carriers.
For stations with warehouse operations, ensure proper understanding of the fundamentals of warehousing operations including validating that warehouse is adequate to support station operations.
Other duties as assigned by management.
Qualifications:
Bachelor's degree in related field.
Minimum 5 years of experience in freight forwarding, with experience in air and ocean operations required.
Minimum 3 years of customer service experience, with demonstrated customer service standards that have exceeded expectations.
DG, Hazmat, TSA Certification.
Knowledge of Incoterms.
Experience handling bonded freight and out-of-gauge or project cargo required.
A basic understanding of the fundamentals of warehouse and trucking operations required.
Strong attention to detail, with the ability to respond to requests with urgency and take corrective action when problems arise.
Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
Must be self-motivated, customer-service oriented, and eager to ensure the success of the team.
Knowledge in Microsoft Office required, CW1 preferred.
Logistics Operations Manager
San Francisco, CA jobs
Role & Responsibilities:
Plan, monitor, direct, and assign workload to station staff.
Ensure freight is managed efficiently, including completion of correct documentation, fulfillment is completed, compliance requirements are met, customer SOPs are followed, costs are controlled, and accounts are billed and paid correctly.
Coach and train all station staff, including cross training employees, and ensuring staff complete all required MEC trainings on time.
Work closely with MEC sales, management, and other internal team member to respond promptly to customer needs, suggest and implement corrective action when issues arise, and take accountability for offering solutions when problems are presented.
Proactively assist other members of MEC in order to help MEC achieve its vision and strategic goals.
Daily report monitoring validating that KPIs are being met including but not limited to:
Properly filing AES
On Time Billing
Work with District Manager to monitor P&L, acting as a secondary owner for oversight and monitoring.
Maintaining and creating business relations with local vendors including but not limited to truckers and airline carriers.
For stations with warehouse operations, ensure proper understanding of the fundamentals of warehousing operations including validating that warehouse is adequate to support station operations.
Other duties as assigned by management.
Qualifications:
Bachelor's degree in related field.
Minimum 5 years of experience in freight forwarding, with experience in air and ocean operations required.
Minimum 3 years of customer service experience, with demonstrated customer service standards that have exceeded expectations.
DG, Hazmat, TSA Certification.
Knowledge of Incoterms.
Experience handling bonded freight and out-of-gauge or project cargo required.
A basic understanding of the fundamentals of warehouse and trucking operations required.
Strong attention to detail, with the ability to respond to requests with urgency and take corrective action when problems arise.
Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
Must be self-motivated, customer-service oriented, and eager to ensure the success of the team.
Knowledge in Microsoft Office required, CW1 preferred.
Solar Site Manager
Toco, TX jobs
Field Service Site Supervisor / Manager
Employment Type: Long-term contract with opportunity to be hired on direct
This role is set up as a long-term engagement with full benefits through Kelly, plus a pathway to be brought on permanently. You'll be leading day-to-day operations at a utility-scale solar site, owning both the people side and the technical/operational side of a live site.
Compensation & Benefits:
Weekly pay - $55 to $60 per hour
Overtime averaging ~10 hours/week (paid at 1.5x base pay)
Cell phone stipend
Medical / Dental / Vision / Life Insurance (80% of premiums covered by company)
8 paid holidays
3 weeks PTO
401(k)
Position Overview
The Field Service Site Supervisor / Manager is responsible for all on-site operations, maintenance, safety, reporting, and customer interface at the Brookston, TX utility-scale solar facility.
You'll guide the site team through commissioning, startup, operations, and ongoing maintenance - and you'll be the on-site owner of execution quality, safety culture, schedule, and communication.
In this role, you will be handling administrative (planning, reporting, documentation, work assignment, compliance) and field-based leadership (hands-on oversight of site activities, safety walks, maintenance coordination, contractor direction).
You will:
Lead daily site operations, job assignments, and maintenance activities.
Drive safety and compliance standards.
Keep performance and availability on track to meet contract requirements.
Represent the site in daily updates with internal leadership and the customer.
You'll report to regional Projects & Services leadership and will be accountable for delivering on the contract from mobilization through closeout - including reporting, invoicing/receivables tracking, change order and claim support, parts coordination, and issue resolution.
Key Responsibilities
Safety / Compliance / Culture
Own site safety performance, including Lockout/Tagout (LOTO), near-miss reporting, incident documentation, PPE enforcement, and daily safety briefs.
Lead and document daily safety / tailboard meetings.
Review Job Hazard Analyses (JHAs) with the crew and proactively identify/mitigate risk.
Ensure all required safety and LOTO documents are completed accurately, stored correctly, and available for audit.
Daily Site Leadership & Scheduling
Ensure the crew reports on time, understands the Plan of the Day (POD), and is properly set up to execute work safely and efficiently.
Assign work to technicians and confirm coverage for critical tasks (inverters, balance-of-plant, substation inspections, vegetation/roads, etc.).
Run or participate in required site calls/meetings:
Morning O&M/site kickoff call
Daily customer touchpoint / status review
Internal coordination with site lead tech / resource & fleet manager for priorities, punch list items, and escalations.
Maintain a visible leadership presence in the field and set expectations for accountability, housekeeping, and professionalism.
Work Execution / O&M
Oversee testing, troubleshooting, maintenance, and performance/availability work in line with contractual requirements.
Support planning and scheduling of preventive and corrective maintenance on:
Inverters (annual / semiannual PMs)
Balance-of-Plant (BOP)
Trackers / DC field equipment (per OEM checklist)
Weather/meteorological stations (bi-weekly inspection)
Roads and vegetation (monthly inspection)
Substation walkdowns and required inspections
Vehicle inspections (monthly)
Annual tasks such as transformer oil testing (DGA sampling) and IV curve tracing on a sample of strings.
Make sure technicians are closing service tickets / work orders promptly (same day or next day) and that maintenance / inspection reports are completed and sent to leadership.
Documentation / Reporting / Commercial Support
Manage the administrative side of the contract: daily/weekly reporting, work completion logs, site activity summaries, tracking of punch list items, and status of any open issues.
Ensure required documentation (LOTO logs, maintenance records, inspection reports, outage reports, etc.) is accurate and submitted to leadership.
Support invoicing/receivables, change order and claim discussions, and resolution of commercial/technical issues.
Communicate project and site status (goals, risks, resource needs, opportunities) to internal stakeholders and the customer.
Customer / Stakeholder Interface
Act as primary on-site point of contact for operations coordination, including control center / remote operations center (ROC) style interfaces for alarms, dispatch requests, and escalations.
Maintain strong working relationships with the customer to ensure contractual obligations are met and expectations are managed.
Provide clear, consistent progress updates and set realistic timelines for punch list closure.
Parts, Inventory, and Logistics
Oversee site inventory of spare parts, tooling, and safety equipment; ensure calibration/condition of test equipment.
Coordinate ordering, shipping of failed components offsite, and receipt of replacements; maintain chain-of-custody records.
Track both company-owned materials and customer-owned balance-of-plant spares.
Contractors / New Techs
Coordinate third-party contractors brought onsite: onboarding/orientation, scope review, safety expectations, and documentation.
Support OJT (on-the-job training) for new hires and techs so they understand site procedures, safety standards, and quality expectations.
Performance / Uptime / Quality
Drive toward 99%+ contractual operational compliance and availability targets.
Monitor recurring issues, escalate as needed, and push for root-cause correction instead of repeat band-aid fixes.
Keep the punch list small and actively work it down with the fleet / resource manager.
Leadership Mindset
Lead by example: calm under pressure, direct but respectful communication, and a strong “we execute” mindset (not just “we hold meetings”).
Build a culture of safety, ownership, and follow-through.
Qualifications
PLEASE NOTE: You must live or be able to relocate within an hour of Brookston, TX. There is no assistance or lodging provided.
Proven leadership experience in field service, site supervision, or operations management (utility-scale solar, wind, battery storage, or other power generation strongly preferred).
Strong understanding of safety programs and regulatory compliance, including LOTO, JHA, and OSHA.
Experience coordinating maintenance plans, directing technicians, and working with subcontractors in a high-visibility environment.
Comfortable balancing administrative requirements (reporting, documentation, commercial tracking) with hands-on field leadership.
Clear, direct communicator who can manage expectations with both internal leadership and the customer.
Ability to read and interpret maintenance documentation, inspection checklists, and site procedures (including inverter PMs, BOP inspections, substation walkdowns, and tracker system upkeep).
Additional Context
This site is an established utility-scale solar operation. You'll be stepping into a role where process is in place, but performance, uptime, and customer confidence still depend heavily on the strength of the on-site leader. You'll have real influence over day-to-day execution, near-term availability, and long-term reliability/stability of the asset.
PLEASE NOTE: This position does not include relocation assistance, lodging support, or a per diem.
Logistics Operations Manager
Fremont, CA jobs
Role & Responsibilities:
Plan, monitor, direct, and assign workload to station staff.
Ensure freight is managed efficiently, including completion of correct documentation, fulfillment is completed, compliance requirements are met, customer SOPs are followed, costs are controlled, and accounts are billed and paid correctly.
Coach and train all station staff, including cross training employees, and ensuring staff complete all required MEC trainings on time.
Work closely with MEC sales, management, and other internal team member to respond promptly to customer needs, suggest and implement corrective action when issues arise, and take accountability for offering solutions when problems are presented.
Proactively assist other members of MEC in order to help MEC achieve its vision and strategic goals.
Daily report monitoring validating that KPIs are being met including but not limited to:
Properly filing AES
On Time Billing
Work with District Manager to monitor P&L, acting as a secondary owner for oversight and monitoring.
Maintaining and creating business relations with local vendors including but not limited to truckers and airline carriers.
For stations with warehouse operations, ensure proper understanding of the fundamentals of warehousing operations including validating that warehouse is adequate to support station operations.
Other duties as assigned by management.
Qualifications:
Bachelor's degree in related field.
Minimum 5 years of experience in freight forwarding, with experience in air and ocean operations required.
Minimum 3 years of customer service experience, with demonstrated customer service standards that have exceeded expectations.
DG, Hazmat, TSA Certification.
Knowledge of Incoterms.
Experience handling bonded freight and out-of-gauge or project cargo required.
A basic understanding of the fundamentals of warehouse and trucking operations required.
Strong attention to detail, with the ability to respond to requests with urgency and take corrective action when problems arise.
Strong time management skills and the ability to multi-task and prioritize in a fast-paced environment, while exercising sound judgement.
Must be self-motivated, customer-service oriented, and eager to ensure the success of the team.
Knowledge in Microsoft Office required, CW1 preferred.
Vice President of Operations
New York, NY jobs
YOUR ROLE
Accountable for fiscal and operational oversight, leadership, and management of our Luxury and Beauty vertical. This role is responsible for driving sales of diverse products and services in large markets to achieve growth and profitability goals. Ensures compliance with company policies, ISO standards, and all applicable regulatory guidelines, while modeling the organization's guiding principles and core values.
WHAT ARE YOU GOING TO DO?
Regional Leadership: Oversee, lead, direct, and manage the fiscal and overall operations of a region to ensure growth and profitability goals and objectives are met.
Business Development: Responsible for business development, sales, marketing, and new account development to ensure maximimum revenue is generated to achieve profitablity goals and objectives.
Resource Planning: Plan and implement appropriate resources (staffing, training, equipment, and systems) to ensure contractual compliance and delivery of quality services that exceed customer expectations.
Team Guidance: Provide the region operation's team with daily guidance, leadership, and overall support to the regional operations team on operational, communication, revenue enhancement, HR, procedures standardization, systems applications and process execution matters.
Goal Setting: Collaborate with the region management team to establish regional and local goals aligned with the business plan.
Policy Development: Develop and execute policies, plans, and programs to meet organizational needs.
Cross-Functional Collaboration: Work with sales, marketing, customer service, operations, IT, and corporate administration to ensure efficient operations.
Financial Oversight: Review and evaluate regional P&L performance, setting short-term goals to address budgetary shortfalls.
Continuous Improvement: Develop and implement continuous improvement methodologies in service, profit, and growth.
Customer Relations: Build and maintain customer relationships, ensuring high service and operational standards.
Sales Support: Assist region with sales presentations, customer bids, and promotion of company products and services.
Compliance: Ensure compliance with company policies, ISO standards, and all applicable regulatory laws and guidelines.
Talent Development: Oversee and manage the professional development and productivity of direct reports to ensure proper goals , training, professional development and projects standards are met.
Performance Management: Conduct annual performance reviews for direct reports and address employee performance issues promptly and directly in accordance with Company policy.
Technology Awareness: Keep abreast of emerging technology changes and innovations through formal and informal study, reading business and professional publications, networking and participation in professional organizations.
Other duties: Perform other duties as assigned.
WHAT ARE WE LOOKING FOR?
Minimum: 12+ years of relevant experience, 7+ years in supervisory/managerial roles.
Extensive knowledge of company products/services, third-party logistics, gateway operations, freight consolidation, and warehousing.
In-depth supply chain management experience (end-to-end); and multi-modal (ocean, air, TL and LTL).
Demonstrated success in sales and marketing strategy execution.
Knowledge of U.S. retail markets and carrier negotiations.
Preferred:
Bachelor's degree in Business, Transportation, Logistics, or related field preferred (or equivalent combination of education, work experience and completion of the LDP Program completion).
7+ years of industry experience.
Skills:
Ability to interpret business periodicals, journals, technical procedures, and regulations.
Strong report writing and business correspondence skills.
In-depth experience in financial management (P&L, balance sheet, forecasting, budgets).
Experience with SOPs, metrics, and regulatory compliance (domestic and international).
Intermediate proficiency in Microsoft Office and job-specific applications.
Effective communicator with diverse groups.
Proven leadership in managing directors, managers, and high-performance teams.
Project management proficiency, solution-driven strategy planning.
Experience in business planning, competitive analysis, and strategy development.
Collaborative management and motivational skills.
Excellent planning, time management, decision-making, and negotiation skills.
Ability to perform under pressure and handle stress appropriately.
Fluent in English (reading, writing, speaking). French or Italian fluency a plus.
Computer Skills
PC Literate
Proficiency in Microsoft Office, internet, web-based and job specific software applications.
TRAVEL REQUIREMENTS
40% or more domestic travel may be required for this position
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.
It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (how about sales or supply chain?) or find your own path. Join CEVA for a challenging and rewarding career.
Operations Manager
Brentwood, NY jobs
Our client, a food manufacturing company located in Brentwood, NY is looking for an experienced Operations Manager to join their dynamic team.
What we are looking for you to do:
Follow all Food Safety and Quality Assurance programs, policies, procedures, compliance standards, and performance metrics.
Support in Research & Development program, formulation adjustments, product evaluations, and new product development, design, testing, compliance, and launch activities.
Supervise, directs, and trains staff, including review of work quality, staffing, discipline, performance assessment, and development.
Actively promotes a clean and safe work environment through training, adherence to safety protocols, and enforcement of safety rules.
Drive KPI improvement and savings
Maximize efficiency and effectiveness by identifying and addressing technical gaps
Reviews production and operating reports and resolves operational, manufacturing, and maintenance problems to ensure minimum costs and prevent operational delays.
The ideal candidate will have:
Bachelor's degree is preferred in Operations, Business Management, Supply Chain, Industrial Engineering or related field.
7 years related work experience in the food manufacturing industry
5 years' experience in a supervisory role; or equivalent combination of education and experience.
What we will offer:
An attractive salary, bonus and benefits
An amazing opportunity to grow your career
If you are someone that is ideal for this position and have a passion to be part of a high potential food company please submit your resume in Microsoft Word format - and don't forget to include your accomplishments and achievements on your resume! We look forward to hearing from you.
Operations Manager
Victorville, CA jobs
The Operations Manager will lead and oversee all maintenance operations within our MRO facility. This role ensures that all maintenance, repair, and overhaul operations are executed safely, efficiently, and in full compliance with regulatory standards (FAA, EASA, etc.), OEM specifications, and internal quality systems. The Operations Manager will lead a multidisciplinary team of technicians and support staff, driving performance, safety culture, and continuous improvement across all maintenance functions. The ideal candidate will bring strong leadership, and technical expertise, with a commitment to safety, compliance, and operational excellence. This position reports to the Director of Maintenance (DOM).
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Direct and oversee all scheduled and unscheduled maintenance activities.
Develop and manage short- and long-term maintenance plans to optimize labor efficiency and minimize downtime.
Ensures that all company, manufacturer, customer and FAA requirements and specifications are applied and enforced.
Ensure timely execution of work packages, work orders, and return-to-service documentation.
Manages and supervises assigned personnel to ensure maximum motivation, efficiency, and discipline in accordance with ComAv Technical Services policies and Repair Station Manual.
Lead, mentor, and develop a team of maintenance technicians and support staff.
Ensures the proper use of all equipment with an understanding of all safety rules to ensure compliance. Mitigate, correct, and notify DOM of safety issues.
Ensures that all aircraft maintenance work, materials, and practices conform to FAA, customer, company, and manufacturers' standards of quality.
Oversees on-the-job training for Mechanics and leads under his/her Supervision to ensure compliance. Validates that only qualified Mechanics are assigned to the task being performed.
Ensure Leads complete work orders and paperwork in a timely manner, keep their work boards in order; Ensure that the daily turnover logs are maintained.
Interface with Material Planner / Scheduler to expedite materials required to accomplish scheduled and unscheduled maintenance.
Assumes other duties and responsibilities as assigned by the Director of Maintenance.
QUALIFICATION REQUIREMENTS
Experience - 5 years of commercial aviation leadership experience in Heavy Maintenance/C-Check, including aircraft and engine re-activation; transitional maintenance; aircraft modifications; including structural, electrical, avionics, and engine preservation. Strong knowledge of commercial aircraft systems, maintenance procedures, and documentation standards Understanding of FARs 43, 91, 121, 135, 145. Experience with aircraft Storage and Disassembly a plus.
Education - Operations Manager should at least have a high school diploma. A bachelor's degree or higher in a relevant field such as: aerospace, engineering, business management is preferred.
License/Certifications - This position requires an A&P Certification and minimum10 years of experience as an Airframe and Powerplant Mechanic working with large commercial aircraft or transports.
Safety Management - Proactively promote a safety-first culture by ensuring you and your team understand and comply with the proper use of equipment and all relevant safety rules and regulations.
Budgeting/Scheduling Experience - Must have at least 5-years of budgeting and scheduling experience and the ability to create execution strategies accordingly.
OTHER SKILLS AND ABILITIES (Competencies) the individual must possess:
Computer Skills - Must have a strong working knowledge of MS Office suite (Word, Excel, PowerPoint).
ERP Systems - Corridor Go or other Maintenance or ERP systems experience a plus.
Language & Communication Skills- Excellent written and verbal communication (English). Must be able to read, write and understand English. Fluency in a second language, particularly Spanish, is a plus.
Must subscribe to our company's Shared Values below:
Be Safe-Safety is our foundation, always put people first and maintain a healthy work life balance.
Be Honest-Be transparent, act with integrity and show trust and respect.
Be Accountable-Take ownership and initiative in all YOU do. Invest in our communities.
Be Respectful-Not one of US is as smart as all of US. Engage by listening, embrace diversity and appreciate each other's contributions.
Be Engaged-Be proactive not reactive. Provide your full attention in all that YOU do. Provide your ideas and help find solutions. Work smart, not just hard.
Be Driven-Pay for performance and promote for potential.
Knowledge of California employment laws preferred.
Experience with timekeeping systems (e.g., Paycom, ADP, Kronos), including timecard review, corrections, approvals, reporting, and compliance with wage and hour regulations, preferred.
Experience with performance management processes, including performance reviews, disciplinary actions, and employee development, preferred.
POSITION LOCATION:
There is no travel required for this position.
Work location - Victorville, CA.
NUMBER OF PEOPLE SUPERVISED (Under regular control)
Approximately 50. This position manages teams of Operations Leads and Technicians. This could change according to company business needs.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Ability to walk and stand for extended periods in hangar and ramp environments.
Regular use of hands and arms; ability to bend, stoop, climb, and reach overhead.
Must be able to lift, carry, push, or pull up to 50 pounds.
Visual acuity of at least 20/40 (corrected) and sufficient hearing to safely navigate a high-activity, noisy environment.
May be exposed to hazardous chemicals and moving equipment; use of personal protective equipment (PPE) may be required.
Work may occur in varying climate conditions, both indoors and outdoors.
Flexibility to work irregular hours, including nights, weekends, and holidays, as required.
Director of Food Service Operations
Vineyard Haven, MA jobs
Great opportunity to work 9-10 months on beautiful Martha's Vineyard with 2-3 months off each year. Full time, year round salary plus benefits.
Winter months off (Dec, Jan, Feb) while still earning your salary.
Our client operates 4 multi-format food outlets from bakery cafe's to full service dining.
Compensation in the $110-$120k range plus bonus and a full benefit package.
Position Summary
The Director of Operations (DOO) oversees the full operational, financial, cultural, and strategic operations of the business.
This is a hands-on leadership role responsible for driving profitability, developing strong management teams, ensuring consistent execution of brand standards, and elevating guest experience across all units.
The ideal candidate is an experienced operator with strong financial discipline, exceptional people leadership skills, and a strong focus on the brand.
Key Responsibilities
Leadership & Culture
Embody, teach, and reinforce hospitality values, and team spirit across all operations.
Mentor and develop Managers, Chefs, and Supervisors to build high-performing teams.
Serve as the primary leadership presence across all restaurants, modeling professionalism, ownership, and accountability.
Operational Oversight
Oversee day-to-day operations of all foodservice units.
Maintain a consistent on-site presence (particularly during peak seasons).
Conduct regular walk-throughs, operational audits, and performance evaluations.
Ensure adherence to brand standards, operational procedures, guest service expectations, and health/safety compliance.
Lead weekly operational and prime-cost review meetings.
Financial Management
Develop, manage, and monitor annual and seasonal operating budgets for each unit.
Ensure Managers and Chefs understand, commit to, and achieve budgeted labor, COGS, and profitability targets.
Review and approve all payroll prior to submission.
Lead monthly financial recap meetings with leadership.
Identify margin-drivers, cost-reduction opportunities, and operational efficiencies.
Purchasing, Inventory & Systems (Toast)
Oversee purchasing processes, vendor relations, and inventory control systems.
Ensure proper use of scanning, receiving, and inventory software.
Maintain beverage purchasing, pricing, and consistency in partnership with GMs and Beverage Leads.
Drive adherence to inventory discipline, par levels, and waste-reduction initiatives.
Sales Building & Marketing Support
Partner with the Communications/Social Media team on promotions, messaging, and brand-aligned campaigns.
Work with the Graphics and Marketing teams on menus, print materials, and creative assets.
Collaborate with the Sales Team to maximize tools and systems that increase traffic and revenue.
Support menu development and merchandising strategies to drive sales.
Programs, Standards & Guest Experience
Implement and reinforce operational programs, training systems, and standards across all units.
Ensure all Managers and Chefs uphold consistent service, hospitality, and food quality standards.
Engage with PR and Communications on new initiatives and brand-wide announcements.
Monitor and respond to guest feedback and operational assessments.
Daily Expectations
Maintain a visible, approachable, and proactive presence in all restaurants.
Support teams in real-time problem solving, guest service, and operational execution.
Reinforce training, standards, and cultural expectations daily.
Qualifications
5+ years of high volume or multi-unit restaurant or hospitality leadership experience.
Background in fast paced, fast casual, full service or other similar restaurant formats will be considered.
Strong financial acumen, including labor management, forecasting, and P&L oversight.
Proven ability to build, train, and lead effective teams.
Excellent communication, organizational, and problem-solving skills.
Experience in seasonal or high-volume resort environments preferred.
Must be available on Martha's Vineyard for 9-10 months each year.
Regional District Director (Air & Ocean)
New York, NY jobs
Salary Range: $185,000-$220,000
YOUR ROLE
The District Director is responsible for the operational and financial results of the business area with complete P&L responsibility. The major role is one of business leadership, both for the sales and operational organizations. As such, the position has four principal objectives: to ensure profitable growth, operational excellence, customer satisfaction and retention, employee development and leadership.
WHAT ARE YOU GOING TO DO?
Create a workplace culture that is consistent with the overall organization's and that emphasizes our mission, vision, guiding principles, and values.
Schedule regular meetings with local Branch/Site Managers, Key operations and sales staff to initially present and then provide updates to Ceva Air & Ocean's Global strategy (routes, products) as well as to define regional and local strategy
Define annual branch objectives, on the sales, operations and profitability levels
Establish targets with VP of Sales between his region and targeted markets
Manage the overall operational, budgetary, and financial responsibilities and activities of the region.
Review and assess monthly performance data that includes financial, sales, and activity reports, to monitor and measure regional productivity, goal achievement, and overall effectiveness.
Make business decisions that are financially responsible, accountable, justifiable, and defensible in accordance with organization policies and procedures.
Drive specific market research in conjunction with senior management and route development manager
Evaluate Quarterly results of chosen Joint Development Programs
Lead employees to meet the organization's expectations for productivity, quality, and goal accomplishment
Empower the branch managers, sales employees and any direct reports to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
Foster a spirit of teamwork and unity among department members
Coach, mentor and develop the branch managers, sales employees and any direct reports including providing effective performance feedback, with the assistance of Human Resources, when necessary.
Regional results against target: sales, operations and profitability
Route and product development
Human talent development in the form of hires, training, development, employee turnover, etc.
Embrace the big picture of the organization and analyze different angles to support strategic needs of the business and construct ways to move towards those goals to drive the business into the future.
Lead and develop a region and region staff members
Make decisions, both big and small, in situations that can be highly stressful and, on the fly, and demonstrate ability to practice a high level of confidentiality.
Demonstrate outstanding interpersonal relationship building and employee coaching and development skills.
Demonstrated knowledge of basic economics budgeting, and accounting principles and practices.
WHAT ARE WE LOOKING FOR?
Bachelor's Degree in Logistics or 3PL preferred
Master's Degree, preferred. A combination of Education and experience may be substituted for degree if experience is with Transportation or 3PL.
Minimum five years in a leadership role with some experience over multiple, geographically dispersed facilities.
Skills:
Proficiency in Microsoft Office, internet, web-based and job specific software applications.
Experience driving revenue growth, retaining customers and managing profitability of multiple sites.
Characteristics:
Advanced, applied understanding of project management methodologies with focus on managing solution driven strategy plans to achieve goals.
In depth, experience-based knowledge of managing revenue, budgets, EBITDA, operations problem solving, customer service and managing managers. Excellent planning, time management, collaboration, decision-making, and organization skills.
Knowledge of Strategic Planning processes.
Ability to develop short and long-range project planning and effectively communicate information to diverse work groups.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.
It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.
Service Manager
Rochester, NY jobs
Rochester, NY
JK Executive Strategies is excited to partner with New York State's largest owner and operator of manufactured housing communities, commercial properties, and self-storage units in the search for a highly skilled Service Manager to support its expanding operations. With a portfolio that includes over 100 communities, extensive commercial and retail space, and thousands of storage units, our client is dedicated to providing safe, well-maintained, and resident-ready environments across all properties.
This is an excellent opportunity for a hands-on leader who thrives in a fast-paced setting and excels at developing teams, optimizing workflows, and ensuring top-tier service delivery. The Service Manager will play a pivotal role in overseeing maintenance operations across multiple communities, driving quality, safety, and efficiency while contributing to an exceptional resident experience.
Responsibilities
Supervise and coordinate the service team to deliver high-quality service and efficient operations.
Train and guide staff to ensure tasks are completed accurately, safely, and on schedule.
Monitor daily operations, track team performance, and provide coaching and feedback to maintain efficiency and service quality.
Oversee preventive maintenance programs, repairs, and service requests across communities.
Ensure all properties meet safety standards and comply with regulations.
Respond promptly and professionally to escalated maintenance or service issues.
Support property upgrades and capital improvement projects as directed by leadership.
Collaborate with on-site staff to maintain consistent service delivery and uphold community standards.
Assist with resident-focused initiatives to improve satisfaction and retention.
Maintain accurate records of service requests, work orders, and completed projects.
Ensure that people development results in individuals and teams who can operate independently, consistently earning trust through excellence and reliability
Develop, mentor, and inspire high-performing teams by fostering a culture of collaboration, accountability, and continuous growth, enabling individuals to reach their full potential while driving exceptional organizational results.
Requirements
High school diploma or equivalent required, Bachelor's degree in Facilities Management, Construction, Property Management, or related field preferred.
3+ years of experience supervising maintenance or service teams in residential or commercial properties.
Knowledge of building systems, preventive maintenance, and safety regulations.
Strong leadership, communication, and organizational skills.
Ability to handle escalated resident concerns professionally and resolve operational challenges efficiently.
Proficiency in work order software and basic computer applications.
Salary Range
$90-100k
JK Executive Strategies is an Equal Opportunity Employer. It is the policy of JK Executive Strategies to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law.
Flight Operations Manager
San Marcos, TX jobs
Job Details Corporate Headquarters - San Marcos, TX Full TimeDescription
About Us: Berry Aviation, Inc. (BAI) is a trusted leader in private aviation, with a portfolio of services that includes Government, Private Charter, Scheduled and On-Demand Freight, Maintenance, and FBO operations. BAI was formed in 1983 in Austin, Texas. Shortly thereafter, in 1987, BAI extended its aviation services by becoming a Department of Defense CARB Approved Air Carrier with worldwide operating authority and has provided specialty aviation services to various branches of the U.S. Military and other U.S. Government organizations. BAI conducts CONUS and OCONUS operations with a fleet of over 31 aircraft, with past and current OCONUS operations including, Marshall Islands, Qatar, and Africa.
Our customers include all branches of the U.S. Military, Fortune 500 companies, NASCAR teams, and other Part 135 and 121 Air Carriers. BAI has twice been awarded the U.S. Small Business Administration's Award for Excellence. BAI has grown into a dynamic, customer-focused company with the knowledge, experience and manpower to operate on short notice with turnkey safe aviation services. All flight operations are conducted by comprehensively trained and experienced pilots working closely alongside our 24-hour dispatch personnel to maintain a thorough emphasis on safety and on-time arrivals. We are experiencing continued success and growth as BAI is always expanding our operations into new markets. Services are provided with the utmost security and safety measures.
Berry Aviation, Inc. is a privately held certified small business employing approximately 350+ employees. Today the corporate headquarters that oversees the worldwide operation is located at the San Marcos Municipal Airport (KHYI) 1807 Airport Drive San Marcos, TX 78666.
Mission Statement:
'To continuously raise the bar for safety and customer satisfaction while demonstrating an uncommon ability to execute under the most challenging circumstances and the most difficult client requirements'.
Purpose:
The Flight Operations Manager (FOM) reports directly to the Part 119 Director of Operations (DO) and will collaborate in the determination of priorities, policies, and procedures for ongoing Flight Dispatch Operations. The FOM is responsible for ensuring all Flight Followers/Aircraft Dispatchers perform their duties with a focus upon positive operational control, safety, regulatory compliance, compliance with Air Carrier policies and procedures and airline industry best practices.
Duties:
Support operational safety and compliance by following published standards, procedures, FAA regulations, and SMS guidelines.
Oversight and support of company policy in all designated Operational Control Centers (OCCs) - (KHYI, KDTO, or other designated outstations)
Provide leadership and direction in a complex and high stress environment
Exercise supervisory control over all interviewing, hiring, training, counseling, and termination of Flight Followers/Aircraft Dispatchers
Continuously maintains adequate documentation of Dispatch functional processes and procedures to ensure business continuity and foster consistent results
Ensures all Aircraft Dispatchers remain proficient, and demonstrate compliance with applicable operational control policies and procedures
Ensures proper management vendor accounts supporting flight operations to include: Operational Control Software, aircraft navigation databases, performance data, applications, and other aircraft inventory items required for operation
Develops, implements, and recommends technology solutions and/or process improvements that enhance safety, compliance, customer service, and/or efficiency of operations
Participates in internal audits and, when audit findings arise, performs root cause analysis and designs, documents, and implements appropriate corrective actions
Routinely communicates with DO on any issues regarding safety of flight, aircraft maintenance status, flight crew status, operational communication issues, customer concerns or personnel issues
Qualifications
Qualifications:
High School Diploma or GED
Must hold valid FAA Aircraft Dispatcher certificate
Minimum of two (2) years' dispatcher experience in 14 CFR Part 121 or Part 135 air carrier operations
Must possess a thorough knowledge of Federal Aviation Regulations (FARs)
Must have demonstrated leadership abilities, interpersonal skills, and professional demeanor
Must be a thought leader with excellent critical thinking skills, strong initiative, and high attention to detail
Must possess a valid U.S. Passport and the ability to travel unrestricted
Must be able to obtain a U.S. Government Security clearance
Ability to be available to work or be on-call beyond normal office hours
Ability to perform duties without direct supervision, team player, solution seeker, positive attitude, and customer focused
Preferred Qualifications:
Bachelor's or advanced degree preferred
Previous management experience specific to 14 CFR Part 121 or Part 135 air carrier operations
Prior experience in management or supervisory role, overseeing a team of employees
Certificated pilot
Previous instructor and evaluator experience
Knowledge and experience in Crew Resource Management (CRM), Risk Management, Aviation Safety Programs, and development of Standard Operating Procedures (SOPs)
Berry Aviation, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The Company will comply fully with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics.
All new employees will be required to verify employment eligibility in accordance with the Immigration Reform and Control Act. Berry Aviation participates via E-Verify.
For additional information:
Click here: **************************************************************** to view the EEO is the Law poster.
Click here:
************************************************************************************************ to view the EEO is the Law supplemental poster.
Director, Airport Operations
Burbank, CA jobs
General Description:
The Director of Operations is responsible for the success of the Operations Department in all of its functions.
The ideal candidate sets the example for decorum and work ethic to staff, solves problems with diplomacy and tact, adapts and leads change, maintains humility, and takes personal responsibility for all outcomes.
Requirements TBI Airport Management, Inc.Hollywood Burbank AirportJob DescriptionDirector of Operations
Reports to: Deputy Executive Director, Operations, Security, and SMS
Status: Exempt
Pay: Starting at $165,000 DOE
Schedule: 9/80
Essential Job Functions:
The Director of Operations leads the Operations Department through direct supervision of two Operations Managers, who in turn oversee the Operations Supervisors, Operations Support Specialists, the Airport Communications Center, and a contractor providing services for the Virtual Ramp Control Room. This position requires effective management in the performance of a wide range of tasks including, but not limited to, requirements and procedures for compliance with 14 CFR Part 139 and the Airport Certification Manual, the Airport Emergency Plan, TSA 1542 and the Airport Security Plan, airport rules and regulations, dispatching of Airport Operations, Police, and Fire Department personnel, and gate scheduling and management.
The Director also:
Prepares and manages the Department budget,
Ensures adequate staff levels and scheduling,
Recruits to fill vacancies,
Manages bargaining unit agreements,
Acts as liaison to outside agencies,
Maintains contracts with service and supply providers,
Builds relationships within the department and with other airport departments, tenants, and stakeholders.
Communicates the vision and mission clearly and concisely, ensuring staff members understand what they are doing and why,
Effectively prioritizes actions and resources while demonstrating thoughtful and reliable decision-making.
Performs other duties as necessary or assigned.
Minimum Qualifications:
Employment Standards
Bachelor's degree in aviation management or related field and 5 years of airport management experience in a leadership role at a commercial service airport, or an equivalent combination of experience and education.
License and Special Requirements:
Possession of a valid California Driver's license.
Ability to obtain and maintain security clearance as required by role and TSA regulations.
Supplemental Information:
Knowledge of:
Negotiation and preparation of airport leases, contracts, and rates and charges.
Management principles and practices relating to airport operations and planning, FAA rules and regulations affecting airport operations and airport construction and equipment.
Computer proficiency, including Microsoft Office.
Ability to:
Speak and present information in a public setting with confidence and competence.
Research, analyze, develop and present ideas and issues, develop recommendations and implement solutions.
Develop goals and accomplish objectives, build consensus and be responsive to organizational needs and expectations.
Manage complex projects, from plan through implementation.
Communicate effectively, orally and in writing.
Interested applicants may apply by clicking the link below and completing the online assessments:
**************************************************************************
Salary Description Starting at $165,000, DOE
Senior Customer Operations Manager
Ontario, CA jobs
The **Senior Customer Operations Manager** focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Senior Customer Operations Manager oversees a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Senior Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations.
**Wage** : $75,000 annually
**What You'll Do:**
+ Oversee Customer Operations Managers and other customer operations employees
+ Manage daily customer operations, fleet availability, and revenue generation for the assigned function
+ Lead and support processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
+ Resolve customer issues, ensuring a positive customer experience
+ Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
+ Constantly champion productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
+ Actively engage in effective communication plans focused on building employee engagement in order to achieve business results
+ Conduct performance evaluations that are timely and constructive, where applicable
+ Participate in the recruiting process, as required
+ Provide management with various updates and indicators as requested
+ Remain current on all administrative duties according to company policy
**What We're Looking For:**
+ 1-3 years' experience in Customer Service or Operations; Car Rental, Hospitality or Tourism experience preferred
+ High School Diploma required, Bachelor's Degree preferred
+ Moderate proficiency in Microsoft Office Suite
+ Ability to collaborate with internal and external stakeholders across multiple functions and locations
+ Ability to influence
+ Flexible and adaptable; ability to work effectively in ambiguous situations
+ Excellent verbal and written communication skills
+ Results driven, ability to make decisions and help solve problems
+ Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
+ Ability to drive process and organizational change.
+ Ability to motivate teams and keep a positive attitude in a fast-paced environment.
+ Ability to work under minimal supervision with a goal-oriented mindset.
+ Ability to see the big picture and leverage critical thinking and decision-making skills.
+ Excellent organization, time management, delegation, and prioritization skills.
+ Courageous leadership and accountability.
**What You'll Get:**
+ Up to 40% off the base rate of any standard Hertz Rental
+ Paid Time Off
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
Senior Customer Operations Manager
Ontario, CA jobs
The Senior Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Senior Customer Operations Manager oversees a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Senior Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations.
Wage: $75,000 annually
What You'll Do:
Oversee Customer Operations Managers and other customer operations employees
Manage daily customer operations, fleet availability, and revenue generation for the assigned function
Lead and support processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolve customer issues, ensuring a positive customer experience
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Constantly champion productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engage in effective communication plans focused on building employee engagement in order to achieve business results
Conduct performance evaluations that are timely and constructive, where applicable
Participate in the recruiting process, as required
Provide management with various updates and indicators as requested
Remain current on all administrative duties according to company policy
What We're Looking For:
1-3 years' experience in Customer Service or Operations; Car Rental, Hospitality or Tourism experience preferred
High School Diploma required, Bachelor's Degree preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders across multiple functions and locations
Ability to influence
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
Ability to drive process and organizational change.
Ability to motivate teams and keep a positive attitude in a fast-paced environment.
Ability to work under minimal supervision with a goal-oriented mindset.
Ability to see the big picture and leverage critical thinking and decision-making skills.
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability.
What You'll Get:
Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
Auto-ApplySenior Customer Operations Manager
Ontario, CA jobs
The Senior Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Senior Customer Operations Manager oversees a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Senior Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations.
Wage: $75,000 annually
What You'll Do:
Oversee Customer Operations Managers and other customer operations employees
Manage daily customer operations, fleet availability, and revenue generation for the assigned function
Lead and support processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolve customer issues, ensuring a positive customer experience
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Constantly champion productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engage in effective communication plans focused on building employee engagement in order to achieve business results
Conduct performance evaluations that are timely and constructive, where applicable
Participate in the recruiting process, as required
Provide management with various updates and indicators as requested
Remain current on all administrative duties according to company policy
What We're Looking For:
1-3 years' experience in Customer Service or Operations; Car Rental, Hospitality or Tourism experience preferred
High School Diploma required, Bachelor's Degree preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders across multiple functions and locations
Ability to influence
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
Ability to drive process and organizational change.
Ability to motivate teams and keep a positive attitude in a fast-paced environment.
Ability to work under minimal supervision with a goal-oriented mindset.
Ability to see the big picture and leverage critical thinking and decision-making skills.
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability.
What You'll Get:
Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
Auto-ApplySecurity and Intelligence Operations Center Senior Supervisor
Houston, TX jobs
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us?
Pay range: $90,000 - $96,000
YOUR ROLE
The Security and Intelligence Operation Center (SIOC) Supervisor is responsible for managing and overseeing the daily operations of the 24/7/365 SIOC.
In this capacity, the North America (NORTAM) Security SIOC Supervisor is tasked with safeguarding all company assets, employees, and operations within this diverse and dynamic region. This involves not only the creation of strategic security plans but also their effective execution to mitigate risks and respond to security incidents promptly and efficiently.
The role reports directly to the NORTAM Security SIOC & Investigations Senior Manager, providing a vital link between the SIOC Operations and NORTAM Security Leadership. The NORTAM Security SIOC Supervisor oversees a team of Security SIOC Analysts, ensuring that each member is aligned with the company's security objectives and is equipped to handle their responsibilities effectively.
The SIOC Supervisor will be first line communication for a Crisis Cell, ensuring all escalation and monitoring is aligned to the company Policies and Procedures, Escalation Plans and Business Continuity as required.
WHAT ARE YOU GOING TO DO?
Security Strategy - Operations / Product
* Lead and oversee the day-to-day operations of all contract security personnel to ensure consistent and effective security coverage.
* Develop, implement, and maintain standardized operating procedures (SOPs) for security operations across all sites.
* Coordinate with NORTAM Security Leadership to ensure consistent security practices and compliance with Global Security Standards.
* Continuously improve security tools, methodologies, site audit processes, and policies to enhance operational effectiveness.
* Track and review KPIs by product area to ensure accurate performance measurement and reporting.
Risk Assessment and Mitigation
* Conduct security risk assessments based on vulnerability criteria to determine appropriate levels of protection.
* Perform security audits in compliance with corporate security auditing policies to identify gaps and recommend improvements.
* Develop and implement risk mitigation plans to address identified vulnerabilities and reduce overall risk exposure.
Incident Management
* Ensure all reported allegations are documented in the case tracking system and assigned to the appropriate investigator.
* Coordinate the documentation of investigations and field security compliance inspections.
* Support and advise on the response to major security incidents and emergencies, ensuring timely escalation and resolution.
* Conduct post-incident reviews and implement corrective actions to prevent recurrence.
Crisis Management
* Lead or support crisis response efforts during significant security events or business disruptions.
* Coordinate with internal stakeholders, law enforcement, and emergency services to ensure effective crisis resolution.
* Develop and maintain crisis management protocols and ensure readiness through regular drills and scenario planning.
Security Training and Awareness
* Facilitate and promote security awareness activities at field locations to strengthen the security culture.
* Support the delivery of security training programs for employees and contractors to ensure compliance with security protocols.
Collaboration and Communication
* Work collaboratively with station management to resolve security issues and improve overall security effectiveness.
* Establish and maintain strong relationships with client security managers and key stakeholders.
* Develop and distribute periodic security newsletters to communicate updates, best practices, and awareness messages.
Regulatory Compliance
* Ensure compliance with all relevant security regulations, standards, and external certifications (e.g., TAPA FSR/TSR, Aviation Security).
* Stay informed of changes in security regulations and adjust policies and procedures accordingly.
Technology and Innovation
* Keep abreast of emerging security technologies and innovations through continuous learning and professional engagement.
* Recommend and support the implementation of new technologies to enhance security operations.
People Management
* Conduct annual performance reviews for all direct reports and address performance issues promptly in line with company policies.
* Foster a culture of accountability, continuous improvement, and professional development within the security team.
WHAT ARE WE LOOKING FOR?
Education & Qualifications
* Bachelor's degree in international relationships, or operational experience during several years in the field of security.
Experience
* A minimum of 5 years of experience in security management.
* Experience in effectively developing and implementing security strategies, managing risks, and leading security critical incidents.
Specialist Knowledge & Skills
* Must be PC literate.
* Intermediate proficiency in Microsoft Office, internet, web-based and job specific related software applications including security reporting database software.
* Demonstrated leadership and supervisory skills.
* Knowledgeable and experienced with physical security, security principles, investigative processes, report preparation, and interviewing.
* Knowledgeable and experienced in managing security and surveillance related systems, CCTV, access control, GPS tracking, and intrusion tracking.
* Ability to effectively communicate security operations related concepts to a broad range of technical and non-technical staff.
* Experience with, or ability to understand internal and external implications of solutions proposed, potential areas of risk and methods to limit liabilities.
* Excellent planning, time management, collaboration, decision making, organization, presentation and negotiating skills.
* Knowledgeable in the principles of project management, quality assurance, and contract service delivery.
* Ability to establish and manage vendor relationships.
* Requires excellent problem solving and analytical skills.
* Ability to handle sensitive and/or confidential documents and information.
* Ability to make the internal customers and their needs a primary focus of one's actions; develops and sustains productive relationships.
* Ability to maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
* Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
Interpersonal & Communication Skills
* Must be able to read, write, and speak English fluently.
* Ability to communicate and interact effectively with multi-functional and diverse backgrounds.
* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
* Ability to write reports, business correspondence, and procedure manuals.
* Ability to effectively present information and respond to questions from management, employees, and vendors.
* Strong interpersonal skills including diplomacy and patience.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car, and hospitality brands, including important offerings like pet insurance.
We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.
It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.
CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.
CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: ************************************. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
Information provided is true and accurate. False statements or information will result in the application voided.
Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.
Nearest Major Market: Houston
Easy ApplySite Operations Manager
Oakland, CA jobs
At Kenco Logistics, you're more than just a team member-you're part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward-one shipment at a time.
About the Position
The Site Operations Manager plans, directs, coordinates and implements all distribution policies/procedures for the distribution operation at a dedicated site. In conjunction with these responsibilities, the leader will lead in accordance with Kenco's Guiding Principles and operate the facility using the Kenco Operating System (KOS / Shingo) methodology to obtain optimum efficiency and economy of operations, while maximizing profits by performing the following duties or through delegation to subordinates.
Functions
* Lead activities of site personnel to ensure compliance with defined operating system, corporate policy and site standard operating procedures, personnel policies and workload leveling.
* Maintain all safety, operations, quality, financial, legal and regulatory functions executed on site.
* Develop strong relationships with customer for the site to ensure continued success and satisfactory relationship with customer.
* Responsible for site metrics associated with Key Performance Indicators (KPIs), Business Improvement Plans, Efficiency Programs, and Profit and Loss (P&L) and develop reports for the customer and leadership.
* Responsible for supporting a healthy and effective "Lean Culture" participating in and leading 5S, Gemba walks, A3's, Kaizen events, Employee Suggestion Boards, etc. daily, weekly, or as necessary to promote continuous improvement to the benefit of our customer. May support other site implementations with the network.
* Analysis of operations on a continuing basis to make necessary improvements to ensure cross functional operating efficiencies in the warehouse. Analyzes throughput information, capacity planning, flow through and financial information.
* Acts as site purchase order gatekeeper to record, monitor, and control all site expenses in conjunction with network leaders.
* May function as the sites HR administrator in partnership with network HR support.
* Depending on functions of the customer/site; perform driver load planning/routing, common carrier utilization and monitors all DOT and hours of service compliance for drivers.
* May perform necessary product inspections, functionality checks and other duties.
Qualifications
* Bachelor degree in a related field or related required or equivalent years of experience required. Equivalent years of experience is defined as one year of professional experience for each year of college requested.
* Minimum of 5 years of experience in warehouse/distribution or transportation management required. Prior leadership experience preferred.
* Must have a solid transportation background and an understanding of efficient transportation principles.
* Experience using warehouse, transportation, and inventory management systems preferred.
* Advanced level technical skills utilizing MS Office (i.e. Excel, PowerPoint, Outlook, & Word).
Competencies
* Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.
* Communicate for Impact - Devoting the time and resources necessary to communicate the strategic vision, direction, priorities, and progress of the team for which you are responsible.
* Leading People - Ability to develop and implement strategies to maximize employee performance and foster employee engagement in meeting the organization's strategy.
* Managing Transitions / Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders.
* Relationship Management - Building and maintaining relationships with internal partners to successfully complete projects and organizational objectives.
* Strategic Agility - Gains perspective and balances the pressure between daily tasks and strategic actions that impact the long-term viability of the organization.
Travel Requirements
* This position is expected to travel approximately 25% or less.
* A passport is not required, but recommended.
Disclosures
* For California residents - please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco's privacy policy **********************************************************************************
* The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
* Per company policy, all internal job postings expire 14 days from the date they are posted.
The approximate pay range for this job is:
$87,170.00 - $130,870.00
Benefits offered:
* Medical insurance including HSA, HRA and FSA accounts
* Supplemental insurance including critical illness, hospital indemnity, accidental injury
* Dental Insurance
* Vision Insurance
* Basic Life and Supplemental Life
* Short Term and Long Term Disability
* Paid Parental Leave
* 401(k)
* Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
* Employer Paid Holidays- 10 days
Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.
Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.
Please click the image to download the EEOC 'Know Your Rights; Discrimination is Illegal' posting.
***************************
For California residents please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco's privacy policy.
**********************************************************************************
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
For California residents - please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco's privacy policy.
**********************************************************************************
Auto-ApplyCustomer Operations Manager
White Plains, NY jobs
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
The salary for this position is $60,000/yr
What You'll Do:
Responsible for daily customer operations and revenue generation for their assigned function
Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
Resolves customer issues, ensuring a positive customer experience
Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
Conducts performance evaluations that are timely and constructive, where applicable
Participates in the recruiting process, as required
Provides management with various updates and indicators as requested
Remains current on all administrative duties according to company policy
What We're Looking For:
1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
High School Diploma required, Bachelor's Degree preferred
Moderate proficiency in Microsoft Office Suite
Ability to collaborate with internal and external stakeholders
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Ability to address and resolve customer service challenges
Results driven, ability to make decisions and help solve problems
Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
Ability to drive process and organizational change
Ability to influence
Ability to motivate teams and keep a positive attitude in a fast-paced environment
Ability to work under minimal supervision with a goal-oriented mindset
Ability to see the big picture and leverage critical thinking and decision-making skills
Excellent organization, time management, delegation, and prioritization skills.
Courageous leadership and accountability
What You'll Get:
Up to 40% off the base rate of any standard Hertz Rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
Educational Reimbursement & Discounts
Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
Perks & Discounts -Theme Park Tickets, Gym Discounts & more
Auto-Apply