Bilingual Technical Support Representative I
DNP Imagingcomm America Corporation job in Concord, NC
Job Description
Job purpose
Provide technical support to photo kiosk users or store personnel.
Duties and responsibilities
Provide live technical phone support for a variety of products and customers.
Respond to emails and personal requests for support.
Diagnose and address a variety of hardware and software problems.
Manage and monitor a personal case queue and work all cases to completion.
Escalate problems to Tier II as needed following established procedures.
Create accurate and detailed reports documenting one's support actions.
Address priority assignments as directed by management.
Create documentation on problems and processes for training purposes.
Coordinate with 3rd Party Support groups for field services and escalations.
Complete additional projects as assigned by management.
Work as part of a team to meet departmental goals. This includes sharing case ownership.
Participate in team meetings and provide constructive feedback.
Travel and provide onsite support for customer sites as needed (Estimated 10-20%).
Meet or exceed departmental and company performance standards.
Develop and maintain a suitable skillset.
Other duties as assigned by management.
Qualifications
Bilingual in Spanish and English is required
An associate degree (in a computing field) or two-year technical certificate is preferred.
At least 2 years of digital imaging support and/or 1+ years of PC technical call center support experience required.
Basic to moderate skills in PC hardware and Windows application troubleshooting, printer troubleshooting, and networking,
Familiarity with Windows (Win10, 11), Mac OS, iOS, Android Operating Systems.
Knowledge of digital imaging systems and digital photography.
Familiarity with concepts and procedures commonly used in PC software and hardware technical support.
Effective oral and written communication skills, including a good grasp of grammar and spelling.
The capability to maintain a professional demeanor with customers and coworkers.
Demonstrated problem-solving skills.
Strong time management skills.
Capability and temperament to work as a productive member of a support team.
Supervisory Responsibilities
This job has no supervisory responsibilities and this position reports directly to the Technical Support Manager.
Physical Demands
Must be able to sit/stand for 8 hours
The ability to use arms/hands/fingers to feel and reach
Be able to bend/stoop/kneel as needed
Must be able to hear and talk to communicate with customers
Must be able to push/pull/ lift at least 45 lbs. individually and 50 lbs. with the help of a team member
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Safety Requirements
Ability to wear required PPE if in any manufacturing area.
The hiring range for this position is $35,000 to $40,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. DNP offers a competitive and comprehensive total rewards package. The benefits for this position include health, dental, vision, critical illness, life insurance, flexible spending, retirement, paid time off, pet insurance, and many retail discounts.
DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) - the world's largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer's specific business goals and objectives-backed by the quality and reliability today's customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at ************************
DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Production Team Lead - Climate Controlled Facility
Dnp Imagingcomm America Corporation job in Concord, NC
Day and Night Shift Openings Available
Day Shift: Rotating 12 hour 2-2-3 Schedule
Night Shift: Monday-Thursday 12 hour Schedule
About Us:
Join DNP Imagingcomm America Corporation (DNP IAM), a global leader in high-quality printing media. We're looking for a motivated Production Team Lead who wants to grow their careers in a clean, climate-controlled manufacturing facility.
What You'll Do:
Lead approx. 40 individuals to meet daily goals, working closely with your direct supervisor.
Record and report metrics throughout the shift, ensuring operators are entering proper data.
Lead/give direction to a team to achieve volume and yield targets.
Support and coordinate the training of packaging associates to meet production goals.
Coordinate downtime issues with support from onsite maintenance and engineering staff.
Ensure safety, quality, and productivity standards are met.
Other duties as requested.
Why You'll Love It Here:
Competitive hourly pay + overtime opportunities.
Career growth path - motivated leads can move into higher leadership roles.
Climate-controlled facility (clean, modern, no outdoor exposure).
Strong safety culture and supportive team environment.
What We're Looking For:
At least 4 years of experience in production or 1 yr prior leadership/lead role.
Must be able to use and read instruments, including rulers and micrometers.
Perform mathematical calculations including percentages, multiplication, and division.
Reliable, motivated, and good with people - professional with excellent attendance record.
Must have adequate vision to inspect product for small defects and take appropriate corrective actions.
Must be able to handle multiple tasks at one time and prioritize appropriately.
Comfortable standing/walking during 12-hour shifts.
A team-first mindset with strong communication skills.
Operate a personal computer (PC) and software relevant to the job.
Knowledge of Word, Excel, and Outlook
If you're ready to take your next step in leadership and grow your career with a global company, apply today!
DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) - the world's largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer's specific business goals and objectives-backed by the quality and reliability today's customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at ************************
DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Auto-ApplyLong Distance Drivers
Conover, NC job
Job Description
JOB TITLE: Over The Road Driver FULL TIME
DEPARTMENT: Traffic
FLSA STATUS: Non-Exempt - Mileage
Positions Supervised: none
Reporting directly to the Traffic Manager, the Over the Road Driver transports
finished furniture goods over the road to LEE customers, LEE plant locations
and/or distribution centers.
PRIMARY RESPONSIBILITIES
Delivering finished goods
Inspecting vehicle for mechanical items, safety issues and any/all DOT
compliance
Maintaining driving logs/DOT records required
Maintaining driving ELD logs/DOT records required
Assisting in unloading delivered goods
Reporting defects, accidents or violations
Maintaining all required delivery paperwork (i.e., bills of lading)
KNOWLEDGE SKILLS & ABILITIES
Proven work experience as a truck driver (3+ years)
No recent moving or driving violations
Valid CDL Class A license
Valid up-to-date medical exam card required by DOT
Willing to submit to background/drug checks required by DOT
MINIMUM REQUIREMENTS
High School Diploma or GED preferred
Ability to work full-time
EFFORT
Able to lift at least 50 lbs
Able to drive long hours and travel regularly
Hardware Production & Service Lead Technician
DNP Imagingcomm America Corporation job in Concord, NC
Job DescriptionJob Purpose Provides leadership to a group of technicians and parts administrators to meet the quality and production targets of the department. Troubleshoots, documents, and repairs digital imaging systems, related peripherals, and software application installations. Assists the Hardware Production & Service Supervisor in order management, repair reporting, and process improvements.
Duties and Responsibilities
Leads and performs all activities associated with production jobs, demand/capacity planning, inventory kanban, and scheduling.
Promote, drive, and support all applicable safety standards and measures.
Conducts training sessions with new hires, cross-training with pre-existing repair technicians, and external training requests as needed.
Works with the repair team in diagnosing, troubleshooting, and repairing digital imaging hardware and peripherals.
Perform supervisory activities including timecard review and performance coaching.
Assists Customer Service in responding to customer inquiries concerning various aspects of systems operation and problems or issues associated with the digital imaging kiosks and related systems.
Provides technical support and internal training for digital imaging hardware and peripherals.
Maintains the integrity of all aspects of the repair & return process.
Troubleshoots hardware to component level with ability to replace defective components on PC based systems, dye-sublimation printers, digital cameras, etc.
Diagnoses, repairs, inspects and reports status of PC based computer equipment and related digital peripherals.
Assists in repair reporting, documentation, and developing departmental procedures.
Fills in and performs the duties and responsibilities of the Service & Repair Supervisor when necessary.
Reinstalls operating system software and digital imaging application software onto related platforms.
Responsible for repairing and maintaining inventory of field-replacement equipment necessary to fulfill warranty agreement with customers.
Will assist with production activities as needed.
Promote and develop ERP utilization and expertise to support the above functions.
Assist in promoting and maintaining 5S principles and initiatives.
Other duties and responsibilities as needed.
Qualifications
High School Diploma or GED Equivalent
Three or more years in a leadership position.
Thorough knowledge of an ERP system and the necessary functions related to repair, production, and order management.
Three or more years of hardware experience in technical repair, hardware troubleshooting, and/or data analysis and scripting environment.
Functional knowledge of digital imaging systems.
In depth knowledge and demonstrated ability to troubleshoot and repair PC based platforms.
Functional knowledge of PC based hardware platforms including computing devices and components.
Ability to maintain knowledge of changing platforms.
Effective verbal and written communication skills.
Ability to maintain a good working relationship with fellow co-workers.
Strong attention to detail.
Physical Demands
The position requires the individual to spend extensive time at a desk working with programs and computer equipment including a variety of photographic and photographic related equipment in an office or laboratory environment. The position may also require some lifting of standard computer and computer-related equipment, up to 50 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Safety Requirements
Due to the nature of the work performed in this job, the employee is required to wear safety glasses, safety gloves, hearing protection when needed, and ANSII-approved steel or composite-toed footwear while on the production floor.
DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) - the world's largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer's specific business goals and objectives-backed by the quality and reliability today's customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at ************************
DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Product Manager
DNP Imagingcomm America Corporation job in Concord, NC
Job DescriptionJob Purpose
This position owns the retail customer-facing product category including all photo kiosks solutions and retail ID photography systems. This position will drive and manage the life cycle for development and deliver end-user focused, profitable products. The role emphasizes product management, project management, and business operations in addition to product definition and technical product development.
Duties and Responsibilities
Oversee the full functionality and performance of photo fulfillment systems used in retail settings.
Manage the complete product lifecycle, including vision, strategy, roadmaps, requirements, development, deployment, sustainment, and end-of-life.
Serve as the central point of communication for product issues, collaborating with sales, marketing, engineering, configuration management, information development, quality assurance, and customer support teams.
Build a deep understanding of retail customers, end users, and competitors to ensure the success and longevity of new and evolving products.
Define and deliver software requirements, with clear prioritization of features, use cases, and workflows.
Develop and manage tailored solutions for retailers and market segments, including hardware components, configurations, and both internal and third-party solutions.
Lead customer integration, field trials and product rollouts; including on-site participation when needed.
Assume project management duties as necessary to maintain project schedules and communicate schedules to Marketing and Sales
Conduct training for marketing, sales and technical support
Travel as required for tradeshows and customer facing activities
Ensure that DNP remains innovative and customer focused
Qualifications
Required:
5+ years prior Product Management work experience
Strong technical background; must be eager to dig into the details and have a comprehensive understanding of software and hardware internals
Effective cross-organizational leader and team player
Self-directed and motivated
Ability to manage multiple new projects while managing sustainment issues on existing products
Excellent written and verbal communication and facilitation skills across functions and groups
Ability to deal with ambiguity and learn on the fly - a strong “can-do” attitude
Position is located in Concord, NC
Desired:
Technical and business education preferred (Bachelors in a technical field plus an MBA is ideal)
Experience in Agile software development process
Experience with digital imaging product technology, photo, print and/or color management
Physical Demands
Must be able to sit/stand for 8 hours
The ability to use arms/hands/fingers to feel and reach
Must be able to hear and talk to communicate with internal/external customers
Ability to work in an office setting, and spend primary working hours at a desk using a computer and other office equipment such as printers, copiers, postage machines, etc.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Safety Requirements
Ability to wear required PPE if in any manufacturing area.
The hiring range for this position is $90,000 to $110,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. DNP offers a competitive and comprehensive total rewards package. The benefits for this position include health, dental, vision, critical illness, life insurance, flexible spending, retirement, paid time off, pet insurance, and many retail discounts.
DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) - the world's largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer's specific business goals and objectives-backed by the quality and reliability today's customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at ************************
DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
EH&S Specialist
Dnp Imagingcomm America Corporation job in Concord, NC
Job Purpose
The Environmental, Health, and Safety Specialist is responsible for monitoring and maintaining environmental and safety management programs. The EH&S Specialist will be focused on daily, weekly, monthly, and annual activities essential to compliance and continuous improvement of EH&S performance.
Duties and responsibilities
Conduct Regular Inspectionsthroughout the facility, focusing on areas such as:
Hazardous Waste Collection & Storage
Chemical Receiving & Storage Areas
Fire and Life Safety
Pollution Control Equipment and Emissions
Monitor and Assist with Facility Operations, including:
Emissions Control Equipment
EH&S Monitoring Equipment
Waste/Trim Removal Systems
Dock/Truck Restraints
Overhead Doors
Ladders & Stairs
Forklift & Material Lifts
Maintain EHS Equipment
Perform calibrations and ensure functionality of environmental and safety monitoring equipment, including LEL Monitors, Dosimeters, and Anemometers
Ensure Accurate Records:
Ensure compliance with all regulatory and recordkeeping requirements related to inspections and operations.
Develop and Deliver Training:
Provide safety/environmental training to groups of 10-50 people weekly, as directed by EH&S Management.
Assist with Accident/Injury Investigations:
Investigate incidents and assist with root cause analyses
Identify corrective actions and follow up on their implementation.
Monitor and Track Energy Consumption throughout the facility.
Identify Waste Reduction Opportunities:
Look for ways to minimize or reduce waste within the facility.
Manage ISO 14001 Documentation:
Create and update documents within the ISO 14001 Environmental Management System.
Strong Computer Skills Required:
Confidently use Word, Excel, and PowerPoint for daily tasks and reporting.
Work with cloud-based data tracking software regularly.
Use a tablet for inspections, filing reports, and taking notes.
Manage and track training assignments through our online training platform.
Work a Flexible Schedule:
Must be able to work flexible hours to support our 24/7 operation.
Perform additional duties as assigned by Management.
Qualifications
A.S. Degree in a technical field required, B.S. degree preferred.
Minimum of 3 years' experience in an EH&S role within a manufacturing environment
Demonstrated knowledge of EPA, OSHA, and DOT regulations
This job is a good fit if you:
Have a passion for helping others and creating positive change - You thrive on building connections and making an impact.
Are self-driven and eager to grow - You love taking initiative, learning independently, and building new skills, while knowing when to ask for guidance.
Care about the environment and sustainability - You're motivated to make the world a better place by keeping our company in compliance with environmental regulations and supporting green initiatives.
Are confident speaking in front of groups - You feel comfortable guiding discussions, leading training sessions, and representing the company with professionalism in various settings.
Have a keen eye for detail - You prioritize accuracy and precision, ensuring that information is carefully captured and recorded.
Enjoy tackling challenges with a fresh perspective - You approach situations with curiosity and creativity, always looking for innovative solutions that make a real impact.
Take ownership of your work - You follow through on tasks from start to finish and ensure things get done right.
Are naturally curious and love exploring new topics - You enjoy conducting thorough research that drives informed decisions.
Are tech-savvy and excited about new tools - You're always eager to explore the latest tech trends, including AI, and apply them to your work.
Have strong reading comprehension skills - You excel at understanding detailed information, especially legal or regulatory texts.
Are flexible with your schedule - You're open to working varying hours, including weekends and being on-call, to support our 24/7 operation.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Physical Demands
Ability to work in an office setting, and spend primary working hours at a desk using a computer and other office equipment such as printers, copiers, postage machines, etc.
Must be able to use, handle, and manipulate items and materials, including hazardous materials, with proper material handling equipment/tools.
Must complete 24/40-hour HAZWOPER Training and be medically qualified to wear respiratory protection.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Safety Requirements
Ability to wear required PPE in manufacturing areas, including safety glasses, gloves (nitrile, canvas, etc), hearing protection, ANSI safety-toe footwear, and others as required.
Must have or complete other regulatory training including HAZWOPER 24 Hour Technician, DOT Hazmat, RCRA (Hazardous Waste), etc.
DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) - the world's largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer's specific business goals and objectives-backed by the quality and reliability today's customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at ************************
DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Auto-ApplySupply Chain Process Improvement Specialist
Dnp Imagingcomm America Corporation job in Concord, NC
Job Purpose
Supply Chain Analyst is responsible for designing and implement process improvement in data accuracy, collection, storage, sharing and presentation for the Supply Chain Team.
With input from the purchasing team, production scheduling, operations management and both internal and external customers:
Lead order management of incoming sales orders and demand planning necessary to fulfill orders. Establish and utilize analytics to determine actions to satisfy customer demand.
Analyze sales demand, forecasted demand, production plan, and actual production as primary input into supply chain and operations decisions.
Coordinate writing, review and approval procedures for all operations department stakeholders of written processes. Publish approved procedures in a way that supports document control and training.
Map or flow chart SC processes and participate in mapping other processes with significant SC touch points.
Lead time study of warehouse and operations activities as a primary activity. Time study support or office activities as a lower priority activity.
Understand the cadence of SC department outputs and seek to provide sustainable methods to quickly collect necessary data and organize into easily read and analyzed formats.
Analyze data, information, and physical product flow into, inside, and out of DNP. Recommend process improvements for safety, cost, quality, delivery, inventory control, new product development, logistics, or other business activities.Lead transformation of management processes into administrative processes and automate administrative processes. In all cases seek sustainability, independent of the person or people currently in relevant role(s).
Liaison with IT for report creation and SC/operations process improvement
Keep other departments informed of relevant changes being pursued and work to recommend or participate in efforts to improve across multiple functional areas
Discover and recommend ways to leverage new technology to improve product or information flow
Automate review, tracking and publishing of order entry accuracy to rules and procedure with a list of corrective action needed to comply.
Additional duties as assigned by management.
Qualifications
Bachelor's degree in engineering, math, computer programming or equivalent experience preferred
3-5 years' experience in manufacturing supply chain professional role
Creative and Detailed Problem Solver
Intermediate+ skill in Excel
ERP experience, Procedure writing experience.
Excellent mathematical and analytical skills
Pattern recognition and ability to develop actionable insights from data.
Interpersonal skills and ability to build and improve trusting relationships.
Project Implementation experience is preferred., Epicor experience is preferred.
Multi-lingual English/Japanese strongly preferred
Physical Demands
Open office working environment, production and warehouse environment.
Sitting/standing at desk working with laptop or desktop monitor throughout the day
Walking and working on the manufacturing floor throughout the day
Safety Requirements
Wear appropriate PPE in manufacturing areas.
Promptly report any observed safety issues: conditions or behavior.
Learn and follow all plant safety rules and guidelines
DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) - the world's largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer's specific business goals and objectives-backed by the quality and reliability today's customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at ************************
DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Auto-ApplyManufacturing Operations Analyst
DNP Imagingcomm America Corporation job in Concord, NC
Job Description
Job Purpose:
The Operations Analyst will be integral to the collection, analysis, reporting, and use of data that drives continuous improvement on key performance indicators. The operations analyst will use their knowledge and skill in a variety of software applications to streamline processes and improve cross functional collaboration. Through the application of recent technology (including A.I.), support the transformation of people, process and procedural data and information into on-demand, interactive content.
Responsibilities:
Establish/improve tools to collect, analyze, and interpret data to identify trends related to cost, variance, and efficiency in each production process.
Further develop and support existing SQL, MS Access, and MS Excel based applications integral to the operation's daily functions.
Support the continued efforts on plant connectivity through IIoT and Cloud Data Services that gather machine and process level data for more informed decision making.
Collaborate with IT on the structure, security, integration, and support of ERP systems and integrations, internal and self-developed applications, Software, and Hardware solutions.
Partner with internal and external stakeholders to improve the Sales, Inventory, and Operations Planning (SIOP) process.
Create interactive dashboards and reports that simplify the presentation and visualization of data and critical process information.
Develop, Implement, and Train others on technology and tools focused on optimizing internal processes and work instructions to simplify operator level direction.
Manage operations level tools such as Smartsheet for Project Management and Robotic Process Automation (RPA) for desktop applications.
Qualifications
B.S. degree in a technology/engineering/business analytics discipline.
In lieu of degree, at least 3 years direct experience in a data analytics role in manufacturing or supply chain organization.
Advanced Microsoft Excel user / developer, experienced in creating advanced Formulas, Pivot Tables, Charts, using XLOOKUP and SUMIFS, and linking data to Access database tables and queries.
Experience developing and debugging complex VBA code.
Demonstrated ability to develop, implement, and improve data collection, presentation, analysis, and reporting.
Preferred Competencies/Capability
Advanced Microsoft Access user / developer experienced in creating databases, tables, advanced queries, linking tables, advanced forms, automatic updates/links, and VBA code.
Demonstrated experience using Robotic Process Automation (RPA) and/or machine learning/artificial intelligence tools.
IIoT, Machine Data Connectivity via OPCUA, Ethernet, etc. and Cloud Systems (AWS, Azure, MT Connect)
ERP use and knowledge, Epicor Kinetic preferred.
Physical Demands
Must be able to sit/stand for 8 hours
The ability to use arms/hands/fingers to feel and reach
Must be able to hear and talk to communicate with team members
Must be able to push/pull/ lift at least 15 lbs. individually and 50 lbs. with the help of a team member
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) - the world's largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer's specific business goals and objectives-backed by the quality and reliability today's customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at ************************
DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Industrial Maintenance Mechanic (Night Shift)
DNP Imagingcomm America Corporation job in Concord, NC
Job Description
DNP is proud to operate in a climate-controlled facility, ensuring a comfortable and consistent working environment year-round
Schedule: 12-hour shift (2-2-3 rotation); 5:45 PM -6:15 AM
About Us:
DNP Imagingcomm America Corporation (DNP IAM), a global leader in high-quality printing media, is looking for a motivated Industrial Maintenance Technician who has a passion for continuous improvement and wants to be on a winning team.
What You'll Do:
Ensure operation of machinery and mechanical equipment by completing preventive maintenance requirements on production machines, facilities services, and conveyor systems.
Locate sources of problems by observing mechanical devices in operation, listening for problems, and using precision measuring and testing instruments.
Layout, install, adjust, and maintain a variety of electrical equipment such as wiring, motors, switches, switchboards, and electrical mechanisms.
Diagnose and remedy any electrical issues quickly to avoid shutdowns.
Diagnose and remedy the trouble, determine necessary repairs, and tear down and reassemble machines.
Prepare mechanical maintenance shift reports by collecting, analyzing, and summarizing information and work order repairs.
Why You'll Love It Here:
Competitive hourly pay + overtime opportunities.
Career growth path - motivated leads can move into higher leadership roles.
Climate-controlled facility (clean, modern, no outdoor exposure).
Strong safety culture and supportive team environment.
What We're Looking For:
High School Diploma or GED equivalent
At least 3 years of maintenance experience in a manufacturing environment.
Technical knowledge of automated production machine equipment and maintenance required.
Must be able to work from blueprints, manufacturer specifications, and wiring diagrams.
Ability to use common precision measurement gages, multimeters, and basic machine shop equipment.
Must be able to stand/walk for a 12-hour shift.
Must complete 24/40-hour HazWoper Training and be medically qualified to wear respiratory protection.
Must be able to push/pull/ lift at least 45 lbs. individually and 50 lbs. with the help of a team member.
Physically able to pass spirometry exam for test fitting of respiratory equipment.
Knowledge of OSHA, EPA, HAZWOPER, and ISO14001
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The hiring range for this position is $60,000 to $65,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. DNP offers a competitive and comprehensive total rewards package. The benefits for this position include health, dental, vision, critical illness, life insurance, flexible spending, retirement, paid time off, pet insurance, and many retail discounts.
DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) - the world's largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer's specific business goals and objectives-backed by the quality and reliability today's customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at ************************
DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Senior Engineering Manager
Dnp Imagingcomm America Corporation job in Concord, NC
Job Purpose
The Senior Engineering Manager is responsible for the planning, installation, operation, maintenance, and improvement of all manufacturing and physical plant assets in a 24/7 manufacturing operation. Under the direction of the Vice President of Operations, the Senior Engineering Manager will lead the Engineering, Reliability, and Maintenance teams with a focus on safety, reliability, efficiency, and continuous improvement.
Responsibilities:
Management of the Engineering, Reliability & Maintenance functions in a 24/7 manufacturing environment. Direct Reports include Reliability & Maintenance Manager, Engineers (5).
Implement a collaborative approach to manufacturing support between operations, engineering, and maintenance in line with 24/7 facility operational needs. Actively support Gemba Walks, 5S, and Kaizen Activities throughout the facilities.
Work closely with Manufacturing, Quality, EH&S, and Supply Chain to achieve stated goals/KPIs for Safety, Quality, Productivity, and Cost improvement.
Develop, implement, and monitor preventive maintenance programs, including KPIs, and ensure effectiveness of maintenance activities.
Identify and establish training programs focused on safety, technical skill, and professional development of the ER&M team.
Establish, develop, maintain effective third-party relationships that support facility, plant, process, and grounds related maintenance.
Ensure all installation, maintenance, and repair activities are performed in accordance with all Federal, State, and Local regulatory requirements.
Identify and plan investments for the continued improvement of manufacturing and facility equipment/processes.
Project Manager for all significant capital investment projects and facility expansion/renovation activities.
Establish clear processes for the transition of items from Project Phase to Process/Production phase.
Manage budgets for projects and departmental expenses within established goals.
Experience/Requirements/Preferences:
B.S. Engineering discipline with a minimum of 10 years' experience required.
Previous Management/Supervisory experience and/or plant level responsibilities in a 24/7 manufacturing operation required.
Demonstrated experience in Engineering Project Management required, program level management preferred. Experience with Smartsheet Project Management preferred.
Demonstrated experience in maintenance & reliability management in a multi-shift manufacturing facility required.
Demonstrated experience in operation and maintenance of physical plant equipment (Boilers, Compressors, Chillers, Cooling Towers, Heat Exchangers, HVAC) and Pollution Control Equipment (RTOs, Dust Collection) required.
Knowledge of OSHA, EPA, NFPA, and NEC required.
Experience in Web Converting, Paper/Pulp Converting, or similar high speed, rotating equipment environment preferred.
AutoCAD, SolidWorks experience preferred.
Experience utilizing CMMS systems required, MaintainX preferred.
Must be capable of working flexible hours to accommodate 24/7 manufacturing operation, including weekends, and on-call requirements.
Some travel (
Physical Demands
Ability to work in an office setting, and spend primary working hours at a desk using a computer and other office equipment such as printers, copiers, postage machines, etc.
Must be able to use, handle, and manipulate items and materials, including hazardous materials, with proper material handling equipment/tools.
Must complete 24/40-hour HazWoper Training and be medically qualified to wear respiratory protection.
Safety Requirements
Due to the nature of the work performed in this job, the employee is required to wear safety glasses, safety gloves, hearing protection when needed, and ANSII-approved steel or composite-toed footwear while on the production floor.
DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) - the world's largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer's specific business goals and objectives-backed by the quality and reliability today's customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at ************************
DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status
Auto-ApplyProcess Engineering Technician (Night Shift)
Dnp Imagingcomm America Corporation job in Concord, NC
About Us:
DNP Imagingcomm America Corporation (DNP IAM), a global leader in high-quality printing media is looking for a self-driven Process Engineering Technician with a combination of technical skills and data analysis capabilities.
What You'll Do:
Become a process specialist for the FGR Coating and Mixing Teams, contributing to your team's success at safely reaching the goals set for the team
Design/Project Support
Lead and document 5S, Kaizen, and other continuous improvement activities
Collaborate with engineers, staff, and teams for making larger scale machine/process modifications and improvements
Troubleshoot, Maintain and Repair
Perform equipment troubleshooting, leading and coordinating with the maintenance group to maximize uptime
Perform process troubleshooting, working with the operating team to improve quality and runnability issues, reducing scrap and maximizing uptime.
Review and analyze machine and process failure data to determine root cause and corrective action plan
Training and Organizing
Train the assigned teams on new work instructions, equipment, or technologies for the FGR areas
Write new work instructions to support improved processes, and audit/edit existing ones, updating with current best practices and necessary changes
Review data entered by team to ensure accuracy and find misalignment of entries to help improve the collection system for better analysis
Address safety and environmental issues, retraining and documenting as necessary
What We're Looking For:
REQUIRED:
BS in an engineering technology field or AS in an engineering technology field with at least 2 years in a manufacturing environment
Knowledge of pumps, piping, pressure gauges, and other fluid-related equipment
Knowledge of basic electronics/electricity
Proven troubleshooting ability
Strong skills in MS EXCEL for data analysis, and other general Microsoft Office knowledge
Ability to work 12 hr night shifts on a 2-2-3 rotation (Working 7 out of 14 daysà2 on, 2 off, 3 on, 2 off, 2 on, 3 off)
Must be able to work flexible hours to accommodate 24/7 manufacturing operation on occasion if deemed necessary.
PREFERED:
Thin film or paper web coating operations experience or other experience in a high speed, rotating equipment environment
Knowledge of OSHA, EPA, HAZWOPER, and ISO14001
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds and infrequently lift and/or move up to 50+ pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, peripheral vision, and the ability to adjust focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Safety Requirements
Ability to wear required PPE (including safety glasses, gloves (nitrile, canvas, etc.), hearing protection, ANSI-approved footwear, and others as required) in any manufacturing area.
Compensation/Benefits:
The hiring range for this position is $28 - $30 per hour. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. DNP offers a competitive and comprehensive total rewards package. The benefits for this position include health, dental, vision, critical illness, life insurance, flexible spending, retirement, paid time off, pet insurance, and many retail discounts.
Equal Employment Opportunity
DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Auto-ApplyHRIS System Administrator (ADP Workforce Now)
Dnp Imagingcomm America Corporation job in Concord, NC
Job purpose
The HRIS Administrator will be responsible for maintaining system integrity, generating reports, supporting multi-state facilities, and leading HRIS-related projects and initiatives. Additionally, this role will serve as a subject matter expert (SME) in ADP Workforce Now and collaborate cross-functionally to optimize HR processes and data management.
Duties and responsibilities
Administer and maintain ADP Workforce Now platform
Ensure data integrity through regular audits, troubleshooting, and system updates.
Manage user access, roles, and permissions across HR systems.
Provide technical support and training to HR team members and end-users.
Develop and maintain standard and ad-hoc HR reports and dashboards.
Analyze HR data to support compliance, workforce planning, and strategic decision-making.
Collaborate with stakeholders to define reporting requirements and deliver actionable insights.
Ensure HRIS configurations comply with federal, state, and local employment laws across multiple states.
Support HR operations for various facilities, including onboarding, payroll, and benefits administration.
Serve as an internal expert on ADP Workforce Now functionality, updates, and best practices.
Lead system upgrades, testing, and implementation of new modules or features.
Liaise with ADP support and vendors to resolve issues and optimize system performance.
Lead and manage HRIS-related projects and initiatives, including system enhancements, integrations, and process improvements.
Develop project plans, timelines, and documentation to ensure successful execution.
Partner with IT, Payroll, Benefits, and other departments to align HRIS capabilities with business needs.
Maintain documentation of HRIS processes, policies, and procedures.
Stay current on HR technology trends and recommend improvements.
Support compliance audits and data requests from internal and external stakeholders.
Assist in the development, implementation, and administration of compensation programs, including base pay, incentive plans, and salary structures.
Conduct market pricing and benchmarking using compensation survey data (e.g. Mercer, Radford, Willis Towers Watson).
Analyze internal compensation data to identify trends, equity issues, and opportunities for improvement.
Support annual compensation cycles, including merit increases, bonus calculations, and salary planning.
Prepare compensation related reports and presentations for HR leadership and business partners
Collaborate with Talent Acquisition to ensure competitive and equitable job offers
Other duties as assigned by management.
Qualifications
Bachelor's degree in Human Resources, Information Systems, Business Administration, or related field required.
3-5 years of experience in HRIS administration, preferably with ADP Workforce Now.
Experience supporting multi-state HR operations.
Proven track record of managing HRIS projects and system implementations.
Strong analytical skills and proficiency in Excel, reporting tools, and HR data analysis
Excellent problem-solving and organizational skills.
Strong communication and interpersonal abilities.
Ability to manage multiple priorities in a fast-paced environment.
Familiarity with HR compliance and data privacy regulations.
Supervisory Responsibilities
This role has no supervisory responsibilities.
Physical Demands
Must be able to sit/stand for 8 hours
The ability to use arms/hands/fingers to feel and reach
Must be able to hear and talk to communicate with customers
Must be able to push/pull/ lift at least 45 lbs. individually and 50 lbs. with the help of a team member.
Ability to work in an office setting, and spend primary working hours at a desk using a computer and other office equipment such as printers, copiers, postage machines, etc.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Safety Requirements
Ability to wear required PPE if in any manufacturing area.
DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) - the world's largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer's specific business goals and objectives-backed by the quality and reliability today's customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at ************************
DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status
Auto-ApplyAccounts Receivable Manager
DNP Imagingcomm America Corporation job in Concord, NC
Job Description
Job purpose
This role is expected to build and maintain effective relationships with customers, co-workers, and management with a high degree of professionalism and exhibit excellent interpersonal, communication skills. In addition, assist the Controller with recommendations on credit holds, customer research, reporting, and account analysis.
Duties and responsibilities
Accounts Receivable team
Manage AR team tasks and delegate where necessary.
Support training and development
Manage time and attendance.
Evaluate ongoing team member performance.
Accounts Receivable Invoicing, Collections and Reporting
Ensure timely daily invoicing, reviews and portal submissions.
Ensure timely weekly collections and follow-up.
Ensure timely daily cash review and application.
Ensure timely weekly resolution for unapplied cash applications.
Review credit memos for reasonableness and accuracy before approval submissions.
Maintain adequate contact with sales and customer service teams.
Resolve on-hold orders timely each day.
Resolve customer inquiries within 24-48 hours.
Ensure periodic reports are distributed to appropriate parties as scheduled.
Customer Account Reconciliations
Review and initiate timely account credit limit reviews with Credit Analyst
Review and apply customer credits timely.
Ensure team researches and resolves account discrepancies and complaints in a reasonable timeframe.
Internal and External Customer Service
Respond to all inquiries within 24-48 hours and escalate to appropriate party when needed.
Manage AR inbox and customer call line.
Support Month End Close Processes and Reporting
Ensure monthly close invoicing timelines met.
Ensure all cash posted accurately and completely for close.
Ensure all backlog orders completed or ship dates corrected.
Ensure reports run and reviewed for approval and distribution.
Cross Training in Other Accounts Receivable Responsibilities
New Customer Credit Application and Credit Analysis
Setting up new customers in the accounting system
Creating and processing invoices
Cash Application
Ad Hoc requests and projects as required.
Qualifications
Bachelor's degree preferably in Accounting, Finance, or Business
Preferred: 5 years of supervisory experience
ERP experience required (Epicor Kinetic experience a plus)
Related work experience in Accounts Receivable and/or Accounting with a strong focus on billing, customer service, reporting, and process improvements.
Strong MS Excel skills.
Ability to manage a team and handle varied situations
Open-minded, critical thinker with stellar problem-solving skills but unafraid to ask questions
Ability to shift between tasks
Skilled in customer account reconciliations and resolutions
Able to plan, organize, and prioritize daily activities
Able to manage third-party invoicing and payment platforms
Highly motivated self-starter with excellent interpersonal and communication skills
Customer service-focused
Collaborative team player able to teach and guide others
Attentive to details and possess strong recordkeeping skills
Diligent, assertive, and patient
Intellectually inquisitive
Intermediate in Microsoft Office including Teams
Supervisory Responsibilities
Employee Supervised - AR Team (4 Employees
Physical Demands:
Ability to work in office setting, spend primary working hours at desk using computer and other office equipment such as printers, copiers, postage machines, etc.
Ability to collaborate with Customer Service team, the factory and warehouse employees.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) - the world's largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer's specific business goals and objectives-backed by the quality and reliability today's customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at ************************
DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Senior Software Engineer
Dnp Imagingcomm America Corporation job in Concord, NC
Job Purpose
This position will contribute to software design, development and implementation for the photo kiosk and print engine product(s) and will occasionally work on design review and high-priority deliverables for current projects.
Responsibilities
The Software Engineer participates in a variety of assignments in software development and photo printing solutions. This position works closely with the Software Development Manager and team members to design and develop software deliverables. S/he is also responsible for participating in integration of software standards as well as adhering to SDLC processes.
Qualifications:
Abilities/Job Functions
Proficient knowledge in C# and expertise in object oriented design and software development
Hands on development and recent experience using Microsoft .NET Core
Experienced developing web based solutions using JavaScript frameworks, Angular, Typescript or similar
Ability to present and demonstrate solutions to team members and team leads and contribute during design meetings across multiple projects and services
Provide maintenance and support solutions to solve problems or manage configuration of software delivery.
Ability to think “out of the box” and provide insight and recommendations using cutting edge technology
Ability to effectively communicate with managers and team members
Provide written designs, mockups and diagrams for software solutions
Design and develop software solutions to business requirements within the stated time constraints
Excited about hard problems and creating next-gen solutions
Willing to take initiative, motivated, and results oriented
Must have tenacity, customer focus and ability to self-direct
Experience/Background Preferred
Bachelor's Degree in Computer Science or a related field or equivalent related work experience required. Solid computer science fundamentals
7-10+ years' experience in software architecture, developing software and engineering practices
Understanding of various SDLC models (Agile, Waterfall, Scrum, etc.)
Experience in using different technologies, frameworks and software design patterns
Experience developing in Microsoft (.NET), web applications (Angular, ASP.NET Core).
Highly proficient in .NET Core applications using C#
Strong communication skills and ability to work on multiple tasks at the same time
Strong skills at documenting design and implementation of software processes
Experience providing technical leadership to development teams to ensure development of solutions within established architecture and coding/technology standards
Physical Demands
Must be able to sit/stand for 8 hours
The ability to use arms/hands/fingers to feel and reach
Be able to bend/stoop/kneel as needed
Must be able to hear and talk to communicate with customers
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) - the world's largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer's specific business goals and objectives-backed by the quality and reliability today's customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at ************************
DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Auto-ApplyHardware Production & Service Technician
Dnp Imagingcomm America Corporation job in Concord, NC
Job purpose
Analyzes, troubleshoots, documents, and repairs digital imaging equipment. Performs hardware production activity for a variety of imaging products. Provides ‘Tier-1' (non-escalated) technical assistance to technical support and self-service providers in support of digital imaging systems.
Duties and responsibilities
Diagnoses, repairs, inspects, and reports status of digital imaging and printing systems composed of Thermal Photo Printers, Digital Cameras, and other associated equipment.
Provides technical support and internal training for digital imaging hardware and peripherals.
Troubleshoots hardware to sub-assembly level with ability to replace defective component(s).
Maintain color reproduction accuracy through alignment of thermal photo printers and/or cameras for optimal image quality.
Reinstalls operating system software and digital imaging application software into related platforms. Configure systems to factory defaults and reconfigures to customer or sales demo as needed using provided specs.
Responsible for repairing and maintaining the inventory of field-replacement equipment necessary to fulfill warranty agreement with customers.
Documents and reports all noteworthy anomalies encountered during repair activity to next level supervisor.
Meet repair quality standards to ensure customer satisfaction and meet production goals.
Documents activities and repair actions using available forms and on-line systems.
Assists Customer Service in responding to customer inquiries concerning various aspects of imaging systems operation, difficulties or other issues associated with the digital imaging products and peripherals.
Assists with system and kiosk assembly efforts necessary to meet production requirements.
Will execute production activities as needed, including equipment assembly, testing, packing, and kitting.
Will seek guidance instruction from team leads and/or coworkers to continually improve performance.
Other duties as assigned by management.
Qualifications
High school graduate or equivalent GED.
Three years of PC and/or digital imaging systems maintenance or support and/or technical support experience (or related area) required.
Functional knowledge of digital imaging and printing systems
Functional knowledge of PC based hardware platforms including computing devices and components (i.e. RAM, processors, mother boards, HDD/SSD drives, CD-ROM drives, scanners, digital cameras, and dye-sublimation printers)
Have an eye for color reproduction accuracy and attention to detail for defects in printed images
Functional ability to use calibration tools and test instruments
Ability to take direction
Ability to perform basic customer relation skills
Ability to maintain knowledge of changing platforms
Ability to interpret (and write draft proposals) technical documentation including ECOs (equipment change order), ECRs (equipment change request), and CARs (corrective action request).
Effective verbal and written communication skills
Ability to maintain a good working relationship with fellow co-workers
Supervisory Responsibilities
This job has no supervisory responsibilities.
Physical Demands
The position requires the individual to spend extensive time at a desk working with programs and computer equipment, including a variety of photographic and photographic-related equipment, in an office or laboratory environment. The position may also require some lifting of standard computer and computer-related equipment up to 50 pounds
Ability to work in an office setting, and spend primary working hours at a desk using a computer and other office equipment such as printers, copiers, postage machines, etc.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Safety Requirements
Ability to wear required PPE (including safety glasses, gloves (nitrile, canvas, etc.), hearing protection, ANSI-approved footwear, and others as required) in any manufacturing area.
The hiring range for this position is $35,000 to $43,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. DNP offers a competitive and comprehensive total rewards package. The benefits for this position include health, dental, vision, critical illness, life insurance, flexible spending, retirement, paid time off, pet insurance, and many retail discounts.
DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) - the world's largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer's specific business goals and objectives-backed by the quality and reliability today's customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at ************************
DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Auto-ApplyEH&S Specialist
DNP Imagingcomm America Corporation job in Concord, NC
Job Description
Job Purpose
The Environmental, Health, and Safety Specialist is responsible for monitoring and maintaining environmental and safety management programs. The EH&S Specialist will be focused on daily, weekly, monthly, and annual activities essential to compliance and continuous improvement of EH&S performance.
Duties and responsibilities
Conduct Regular Inspectionsthroughout the facility, focusing on areas such as:
Hazardous Waste Collection & Storage
Chemical Receiving & Storage Areas
Fire and Life Safety
Pollution Control Equipment and Emissions
Monitor and Assist with Facility Operations, including:
Emissions Control Equipment
EH&S Monitoring Equipment
Waste/Trim Removal Systems
Dock/Truck Restraints
Overhead Doors
Ladders & Stairs
Forklift & Material Lifts
Maintain EHS Equipment
Perform calibrations and ensure functionality of environmental and safety monitoring equipment, including LEL Monitors, Dosimeters, and Anemometers
Ensure Accurate Records:
Ensure compliance with all regulatory and recordkeeping requirements related to inspections and operations.
Develop and Deliver Training:
Provide safety/environmental training to groups of 10-50 people weekly, as directed by EH&S Management.
Assist with Accident/Injury Investigations:
Investigate incidents and assist with root cause analyses
Identify corrective actions and follow up on their implementation.
Monitor and Track Energy Consumption throughout the facility.
Identify Waste Reduction Opportunities:
Look for ways to minimize or reduce waste within the facility.
Manage ISO 14001 Documentation:
Create and update documents within the ISO 14001 Environmental Management System.
Strong Computer Skills Required:
Confidently use Word, Excel, and PowerPoint for daily tasks and reporting.
Work with cloud-based data tracking software regularly.
Use a tablet for inspections, filing reports, and taking notes.
Manage and track training assignments through our online training platform.
Work a Flexible Schedule:
Must be able to work flexible hours to support our 24/7 operation.
Perform additional duties as assigned by Management.
Qualifications
A.S. Degree in a technical field required, B.S. degree preferred.
Minimum of 3 years' experience in an EH&S role within a manufacturing environment
Demonstrated knowledge of EPA, OSHA, and DOT regulations
This job is a good fit if you:
Have a passion for helping others and creating positive change - You thrive on building connections and making an impact.
Are self-driven and eager to grow - You love taking initiative, learning independently, and building new skills, while knowing when to ask for guidance.
Care about the environment and sustainability - You're motivated to make the world a better place by keeping our company in compliance with environmental regulations and supporting green initiatives.
Are confident speaking in front of groups - You feel comfortable guiding discussions, leading training sessions, and representing the company with professionalism in various settings.
Have a keen eye for detail - You prioritize accuracy and precision, ensuring that information is carefully captured and recorded.
Enjoy tackling challenges with a fresh perspective - You approach situations with curiosity and creativity, always looking for innovative solutions that make a real impact.
Take ownership of your work - You follow through on tasks from start to finish and ensure things get done right.
Are naturally curious and love exploring new topics - You enjoy conducting thorough research that drives informed decisions.
Are tech-savvy and excited about new tools - You're always eager to explore the latest tech trends, including AI, and apply them to your work.
Have strong reading comprehension skills - You excel at understanding detailed information, especially legal or regulatory texts.
Are flexible with your schedule - You're open to working varying hours, including weekends and being on-call, to support our 24/7 operation.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Physical Demands
Ability to work in an office setting, and spend primary working hours at a desk using a computer and other office equipment such as printers, copiers, postage machines, etc.
Must be able to use, handle, and manipulate items and materials, including hazardous materials, with proper material handling equipment/tools.
Must complete 24/40-hour HAZWOPER Training and be medically qualified to wear respiratory protection.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Safety Requirements
Ability to wear required PPE in manufacturing areas, including safety glasses, gloves (nitrile, canvas, etc), hearing protection, ANSI safety-toe footwear, and others as required.
Must have or complete other regulatory training including HAZWOPER 24 Hour Technician, DOT Hazmat, RCRA (Hazardous Waste), etc.
DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) - the world's largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer's specific business goals and objectives-backed by the quality and reliability today's customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at ************************
DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Process Engineer
Dnp Imagingcomm America Corporation job in Concord, NC
DNP Imagingcomm America Corporation (DNP IAM), a global leader in high-quality printing media, is looking for a motivated Process Engineer who has a passion for continuous improvement and wants to be on a winning team.
What You'll Do:
Become a process expert for the FGR Coating and Mixing Teams, strongly contributing to your team to safely reach the departmental goals
Be a root cause problem solver with/for the team
Evaluate and optimize existing methods, processes, workflows, and equipment to find improvement prospects mainly in the areas of quality, uptime, and cost.
Includes time studies, trend building, correlations, histograms…
Identify effective improvements and solutions, both grassroots and technological in nature
Lead the resulting project(s) through the processes of design, approval (cost and safety), implementation and validation
Work cross functionally with other departments, other engineers, vendors, and management for larger projects
Develop supporting technical documentation such as procedures, work instructions, flowcharts, forms, P&IDS, reports etc.
Lead all new product and formulation Introductions across coating and mixing departments
Train team members on new equipment and processes
What We're Looking For:
REQUIRED:
BS in an engineering field
Minimum of 5 years related continuous improvement experience in a manufacturing environment
Strong skills in MS EXCEL and/or other software applications for data analysis
Capable of working flexible hours to accommodate 24/7 manufacturing operation when required to meet deadlines
PREFERRED:
Thin film or paper web coating operations experience or other experience in a high speed, rotating equipment environment
Experience in chemical mixing/blending operations
Knowledge of OSHA, EPA, HAZWOPER, and ISO14001
Working knowledge of SPC
DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) - the world's largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer's specific business goals and objectives-backed by the quality and reliability today's customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at ************************
DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Auto-ApplyIndustrial Maintenance Mechanic (Night Shift)
Dnp Imagingcomm America Corporation job in Concord, NC
DNP is proud to operate in a climate-controlled facility, ensuring a comfortable and consistent working environment year-round
Schedule: 12-hour shift (2-2-3 rotation); 5:45 PM -6:15 AM
About Us:
DNP Imagingcomm America Corporation (DNP IAM), a global leader in high-quality printing media, is looking for a motivated Industrial Maintenance Technician who has a passion for continuous improvement and wants to be on a winning team.
What You'll Do:
Ensure operation of machinery and mechanical equipment by completing preventive maintenance requirements on production machines, facilities services, and conveyor systems.
Locate sources of problems by observing mechanical devices in operation, listening for problems, and using precision measuring and testing instruments.
Layout, install, adjust, and maintain a variety of electrical equipment such as wiring, motors, switches, switchboards, and electrical mechanisms.
Diagnose and remedy any electrical issues quickly to avoid shutdowns.
Diagnose and remedy the trouble, determine necessary repairs, and tear down and reassemble machines.
Prepare mechanical maintenance shift reports by collecting, analyzing, and summarizing information and work order repairs.
Why You'll Love It Here:
Competitive hourly pay + overtime opportunities.
Career growth path - motivated leads can move into higher leadership roles.
Climate-controlled facility (clean, modern, no outdoor exposure).
Strong safety culture and supportive team environment.
What We're Looking For:
High School Diploma or GED equivalent
At least 3 years of maintenance experience in a manufacturing environment.
Technical knowledge of automated production machine equipment and maintenance required.
Must be able to work from blueprints, manufacturer specifications, and wiring diagrams.
Ability to use common precision measurement gages, multimeters, and basic machine shop equipment.
Must be able to stand/walk for a 12-hour shift.
Must complete 24/40-hour HazWoper Training and be medically qualified to wear respiratory protection.
Must be able to push/pull/ lift at least 45 lbs. individually and 50 lbs. with the help of a team member.
Physically able to pass spirometry exam for test fitting of respiratory equipment.
Knowledge of OSHA, EPA, HAZWOPER, and ISO14001
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The hiring range for this position is $60,000 to $65,000 per year. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. DNP offers a competitive and comprehensive total rewards package. The benefits for this position include health, dental, vision, critical illness, life insurance, flexible spending, retirement, paid time off, pet insurance, and many retail discounts.
DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) - the world's largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer's specific business goals and objectives-backed by the quality and reliability today's customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at ************************
DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Auto-ApplyAccounts Receivable Manager
Dnp Imagingcomm America Corporation job in Concord, NC
Job purpose
This role is expected to build and maintain effective relationships with customers, co-workers, and management with a high degree of professionalism and exhibit excellent interpersonal, communication skills. In addition, assist the Controller with recommendations on credit holds, customer research, reporting, and account analysis.
Duties and responsibilities
Accounts Receivable team
Manage AR team tasks and delegate where necessary.
Support training and development
Manage time and attendance.
Evaluate ongoing team member performance.
Accounts Receivable Invoicing, Collections and Reporting
Ensure timely daily invoicing, reviews and portal submissions.
Ensure timely weekly collections and follow-up.
Ensure timely daily cash review and application.
Ensure timely weekly resolution for unapplied cash applications.
Review credit memos for reasonableness and accuracy before approval submissions.
Maintain adequate contact with sales and customer service teams.
Resolve on-hold orders timely each day.
Resolve customer inquiries within 24-48 hours.
Ensure periodic reports are distributed to appropriate parties as scheduled.
Customer Account Reconciliations
Review and initiate timely account credit limit reviews with Credit Analyst
Review and apply customer credits timely.
Ensure team researches and resolves account discrepancies and complaints in a reasonable timeframe.
Internal and External Customer Service
Respond to all inquiries within 24-48 hours and escalate to appropriate party when needed.
Manage AR inbox and customer call line.
Support Month End Close Processes and Reporting
Ensure monthly close invoicing timelines met.
Ensure all cash posted accurately and completely for close.
Ensure all backlog orders completed or ship dates corrected.
Ensure reports run and reviewed for approval and distribution.
Cross Training in Other Accounts Receivable Responsibilities
New Customer Credit Application and Credit Analysis
Setting up new customers in the accounting system
Creating and processing invoices
Cash Application
Ad Hoc requests and projects as required.
Qualifications
Bachelor's degree preferably in Accounting, Finance, or Business
Preferred: 5 years of supervisory experience
ERP experience required (Epicor Kinetic experience a plus)
Related work experience in Accounts Receivable and/or Accounting with a strong focus on billing, customer service, reporting, and process improvements.
Strong MS Excel skills.
Ability to manage a team and handle varied situations
Open-minded, critical thinker with stellar problem-solving skills but unafraid to ask questions
Ability to shift between tasks
Skilled in customer account reconciliations and resolutions
Able to plan, organize, and prioritize daily activities
Able to manage third-party invoicing and payment platforms
Highly motivated self-starter with excellent interpersonal and communication skills
Customer service-focused
Collaborative team player able to teach and guide others
Attentive to details and possess strong recordkeeping skills
Diligent, assertive, and patient
Intellectually inquisitive
Intermediate in Microsoft Office including Teams
Supervisory Responsibilities
Employee Supervised - AR Team (4 Employees
Physical Demands:
Ability to work in office setting, spend primary working hours at desk using computer and other office equipment such as printers, copiers, postage machines, etc.
Ability to collaborate with Customer Service team, the factory and warehouse employees.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DNP IAM is a 100 percent U.S. subsidiary of Dai Nippon Printing Co., Ltd. (DNP) - the world's largest manufacturer of dye-sublimation media for photo printers and thermal transfer ribbons and barcode printers. DNP Imagingcomm America Corporation has the broadest selection of solutions for the photo retail market and products designed to address retailer's specific business goals and objectives-backed by the quality and reliability today's customers expect. Manufacturing, sales, and development offices of dye-sublimation media for photo printers are in Concord, NC, and more information is available at ************************
DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Auto-ApplyProcess Engineering Technician (Night Shift)
DNP Imagingcomm America Corporation job in Concord, NC
Job Description
About Us:
DNP Imagingcomm America Corporation (DNP IAM), a global leader in high-quality printing media is looking for a self-driven Process Engineering Technician with a combination of technical skills and data analysis capabilities.
What You'll Do:
Become a process specialist for the FGR Coating and Mixing Teams, contributing to your team's success at safely reaching the goals set for the team
Design/Project Support
Lead and document 5S, Kaizen, and other continuous improvement activities
Collaborate with engineers, staff, and teams for making larger scale machine/process modifications and improvements
Troubleshoot, Maintain and Repair
Perform equipment troubleshooting, leading and coordinating with the maintenance group to maximize uptime
Perform process troubleshooting, working with the operating team to improve quality and runnability issues, reducing scrap and maximizing uptime.
Review and analyze machine and process failure data to determine root cause and corrective action plan
Training and Organizing
Train the assigned teams on new work instructions, equipment, or technologies for the FGR areas
Write new work instructions to support improved processes, and audit/edit existing ones, updating with current best practices and necessary changes
Review data entered by team to ensure accuracy and find misalignment of entries to help improve the collection system for better analysis
Address safety and environmental issues, retraining and documenting as necessary
What We're Looking For:
REQUIRED:
BS in an engineering technology field or AS in an engineering technology field with at least 2 years in a manufacturing environment
Knowledge of pumps, piping, pressure gauges, and other fluid-related equipment
Knowledge of basic electronics/electricity
Proven troubleshooting ability
Strong skills in MS EXCEL for data analysis, and other general Microsoft Office knowledge
Ability to work 12 hr night shifts on a 2-2-3 rotation (Working 7 out of 14 daysà2 on, 2 off, 3 on, 2 off, 2 on, 3 off)
Must be able to work flexible hours to accommodate 24/7 manufacturing operation on occasion if deemed necessary.
PREFERED:
Thin film or paper web coating operations experience or other experience in a high speed, rotating equipment environment
Knowledge of OSHA, EPA, HAZWOPER, and ISO14001
Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, walk, and stand. The employee is occasionally required to use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds and infrequently lift and/or move up to 50+ pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, peripheral vision, and the ability to adjust focus.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Safety Requirements
Ability to wear required PPE (including safety glasses, gloves (nitrile, canvas, etc.), hearing protection, ANSI-approved footwear, and others as required) in any manufacturing area.
Compensation/Benefits:
The hiring range for this position is $28 - $30 per hour. This range is an estimate, and the actual salary may vary based on the candidate's experience, skills, and qualifications. DNP offers a competitive and comprehensive total rewards package. The benefits for this position include health, dental, vision, critical illness, life insurance, flexible spending, retirement, paid time off, pet insurance, and many retail discounts.
Equal Employment Opportunity
DNP Imagingcomm America Corporation is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.