Patient Service Representative jobs at Doctors Care - 79 jobs

Community Focused. Care Driven. Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it. Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeastern Massachusetts and Rhode Island. Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home. Find out for yourself why Southcoast Health has been voted ‘Best Place to Work' for 7 years in a row! We are searching for a talented Patient Access Representative *$1,500 new hire sign-on bonus for this position. (rehires termed more than 1 year also eligible)* Hours: 40hrs Shift: Day shift, 8:30am - 5:00pm Location: Primary care - Middletown, RI A career at Southcoast Health offers you: A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve Competitive pay and comprehensive benefits package Generous Earned Time Off Package** Employee Wellbeing Program 403B Retirement Plan with company match Tuition assistance / Federal Loan Forgiveness programs Professional growth opportunities and customized leadership training **Available to regular status employees who are scheduled to work a minimum of 24 hours. Southcoast Health is an Equal Opportunity Employer. Responsibilities Position reports to the Practice Manager/Administrator or designee. Check-in and check-out patients at assigned practice(s). Perform various operational support functions including scheduling patient visits, tests and surgical procedures. Greet patients, answer and direct telephone calls. Perform various clerical and administrative functions. May cover different offices as needed or directed. Qualifications Equal to the completion of 4 years of high school is required. Good computer and typing skills are required. Excellent customer service and interpersonal skills are required. Good organizational skills and ability to work in a fast paced environment is required. One year of medical office practice experience or graduation from a medical secretary program or the equivalent is preferred. Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired Compensation: Pay rate will be determined based on level of experience. Pay Range USD $17.86 - USD $28.76 /Hr.

General Purpose of Unit: The Call Center is a centralized unit which exists to respond to incoming calls to a multiple site community health center. The Patient Service Representative is required to provide efficient customer service by responding to/handling incoming telephone calls. Duties and Responsibilities: 1. Answer incoming telephone calls in a fast-paced call center environment a. Schedule, cancel, and reschedule patient appointments as necessary, according to clinical protocols and department workflows, using eClinicalWorks (eCW) scheduling software b. Assess root cause of the inquiry to provide first call resolution c. Determine which calls are appropriate for referral to clinical staff d. Interact with clinical staff (i.e. Nurses, Medical Assistants, etc.) via telephone and instant messaging e. Research patient specific clinical information within the Electronic Medical Record (EMR) (i.e., related to prior visits, referrals, lab tests, diagnostic tests, etc.) f. Fax/refax test orders to testing facilities as requested g. Send electronic messages (telephone encounters) to clinical staff according to workflows Frequency: Daily 2. Mail welcome letters and appointment cards to new patients. Frequency: As required 3. Decision making a. must follow clinical protocols by asking pertinent questions to collect patient data/information b. recognize an emergent situation and triage call to appropriate clinical department Confidentiality of Information: Patient service representative has full access to patients' Protected Health Information (PHI) and is required to adhere to all policies and procedures of confidentiality and privacy as required by HIPAA (Health Insurance Portability and Accountability Act of 1996) Competencies/Standards: Individual performance benchmarks are subject to change by management as technological, workflow or other efficiencies are realized (see addendum A) Position Qualifications 1. Required Qualifications: a. High School Diploma or G.E.D b. Strong written and verbal communication skills c. Professional telephone etiquette; ability to demonstrate and maintain professional customer service skills including empathy, patience and courtesy d. Must be able to work independently and with minimal supervision e. Must be able to perform telephone and computer tasks with appropriate speed and accuracy f. Must be able to multi-task (i.e., accurately research and document call while speaking on the telephone) g. Must be able to develop and maintain cooperative and courteous working relationships with staff throughout the organization h. Ability to analyze complex provider schedules and workflows i. Ability to meet performance standards of a fast-paced call center 2. Preferred Qualifications: a. Bi-lingual capability preferred b. Prior experience working in a medical/clinical setting c. Prior customer service experience d. Prior experience as a medical receptionist or medical assistant e. Familiarity with medical terminology Dimensions: 1. Physical Requirements: Requires sitting for 8 hours per day to perform repetitive tasks 2. Equipment Operation: Close vision (20 inches or less) is required to operate computer and telephone equipment 3. Environment: General office environment with moderate noise level Work Schedule: Patient Service Representative works 40 hours per week. This may include one evening per week and a rotating Saturday schedule which is equivalent to once per month dependent upon staffing needs

Wood River Health is now hiring for a Patient Services Representative. This position is responsible for checking patients in and out, scheduling office appointments, collecting monies, verifying patient insurances and maintaining demographic information and processing messages to and from staff. They will also be responsible for organizing and managing health information data by ensuring its quality, accuracy, accessibility, and security in paper and electronic formats. Although the Patient Service Representative does not provide direct patient care, they work regularly with other healthcare professionals. The Patient Service Representative will participate in professional development by attending programs, workshops, in-services both internal and external, as well as department meetings, as needed. Not only do we offer a great work environment, our benefits are fantastic! Packages include a generous paid time off program, health insurance, flexible spending account, life insurance, retirement 403(b), work/life balance , tuition assistance, and much more! ESSENTIAL DUTIES; include but are not limited to: Greeting patients/guests, answering basic questions, and directing them to the appropriate departments/locations Check patients and guests in and out Answering incoming telephone calls using technology in a fast-paced call center environment. Record all telephone calls/messages in EHR. Responsible for providing professional customer service to ensure operational efficiency and promote positive patient experience Import, scan, file and check documents for completeness, accuracy, and compliance with Wood River Health policies and procedures. Enter data, such as diagnostic procedures into EHR. Release patient information to persons or agencies according to Wood River Health policies and procedures. Entering/maintaining all current patient information in Practice Management System ensuring maximum data integrity in database Assists patients in accurately completing all required and appropriate physical and online forms. Insurance verification, collection of co-pays/monies owed, preparation and balance daily financial registers Schedule, cancel and reschedule patient appointments for behavioral health, community resources, dental, and medical departments according to clinical protocols and department workflows using Nextgen scheduling. Utilize triage protocols for all inquiries to provide resolution. Determine which in person or calls are appropriate for clinical staff. Generate Good Faith Estimates for anticipated services Provide patient education on Sliding Fee programs and other available services and programs Handle patient complaints and resolve Daily Administrative and Appointment Reports for preparation of upcoming patient visits and data integrity maintenance Receive and route messages or documents to appropriate staff Ensure online forms being sent to patients are monitored and processed daily Stays up to date with departmental and organizational trainings Maintain strict confidentiality in all matters Operate within the scope of the Health Information Portability and Accountability Act to safeguard the privacy of protected patient health information Enliven and support the mission, vision, and values of Wood River Health Adhere to organizational policies and procedures and Wood River Health Compliance Program Standards Performing other duties as assigned to meet business needs This position must be able to work independently, be able to work nights and weekends on a rotating basis, work at all locations based on department need, and be able to work a hybrid model with a blend of in-office and remote work (based on the needs of the department). EDUCATION AND EXPERIENCE: High School diploma or equivalent One to two years customer service experience preferred Minimum of 1-year medical office experience preferred. Electronic Health Records experience preferred. Knowledge of medical terminology preferred. Ability to effectively use MS Office Suite, Internet, and email Cultural sensitivity necessary to work with a diverse patient and staff population Wood River Health is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal law.

Wood River Health is now hiring for a Patient Services Representative. This position is responsible for checking patients in and out, scheduling office appointments, collecting monies, verifying patient insurances and maintaining demographic information and processing messages to and from staff. They will also be responsible for organizing and managing health information data by ensuring its quality, accuracy, accessibility, and security in paper and electronic formats. Although the Patient Service Representative does not provide direct patient care, they work regularly with other healthcare professionals. The Patient Service Representative will participate in professional development by attending programs, workshops, in-services both internal and external, as well as department meetings, as needed. Not only do we offer a great work environment, our benefits are fantastic! Packages include a generous paid time off program, health insurance, flexible spending account, life insurance, retirement 403(b), work/life balance, tuition assistance, and much more! ESSENTIAL DUTIES; include but are not limited to: Greeting patients/guests, answering basic questions, and directing them to the appropriate departments/locations Check patients and guests in and out Answering incoming telephone calls using technology in a fast-paced call center environment. Record all telephone calls/messages in EHR. Responsible for providing professional customer service to ensure operational efficiency and promote positive patient experience Import, scan, file and check documents for completeness, accuracy, and compliance with Wood River Health policies and procedures. Enter data, such as diagnostic procedures into EHR. Release patient information to persons or agencies according to Wood River Health policies and procedures. Entering/maintaining all current patient information in Practice Management System ensuring maximum data integrity in database Assists patients in accurately completing all required and appropriate physical and online forms. Insurance verification, collection of co-pays/monies owed, preparation and balance daily financial registers Schedule, cancel and reschedule patient appointments for behavioral health, community resources, dental, and medical departments according to clinical protocols and department workflows using Nextgen scheduling. Utilize triage protocols for all inquiries to provide resolution. Determine which in person or calls are appropriate for clinical staff. Generate Good Faith Estimates for anticipated services Provide patient education on Sliding Fee programs and other available services and programs Handle patient complaints and resolve Daily Administrative and Appointment Reports for preparation of upcoming patient visits and data integrity maintenance Receive and route messages or documents to appropriate staff Ensure online forms being sent to patients are monitored and processed daily Stays up to date with departmental and organizational trainings Maintain strict confidentiality in all matters Operate within the scope of the Health Information Portability and Accountability Act to safeguard the privacy of protected patient health information Enliven and support the mission, vision, and values of Wood River Health Adhere to organizational policies and procedures and Wood River Health Compliance Program Standards Performing other duties as assigned to meet business needs This position must be able to work independently, be able to work nights and weekends on a rotating basis, work at all locations based on department need, and be able to work a hybrid model with a blend of in-office and remote work (based on the needs of the department). EDUCATION AND EXPERIENCE: High School diploma or equivalent One to two years customer service experience preferred Minimum of 1-year medical office experience preferred. Electronic Health Records experience preferred. Knowledge of medical terminology preferred. Ability to effectively use MS Office Suite, Internet, and email Cultural sensitivity necessary to work with a diverse patient and staff population Wood River Health is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal law.

Wood River Health is now hiring for a Patient Services Representative. This position is responsible for checking patients in and out, scheduling office appointments, collecting monies, verifying patient insurances and maintaining demographic information and processing messages to and from staff. They will also be responsible for organizing and managing health information data by ensuring its quality, accuracy, accessibility, and security in paper and electronic formats. Although the Patient Service Representative does not provide direct patient care, they work regularly with other healthcare professionals. The Patient Service Representative will participate in professional development by attending programs, workshops, in-services both internal and external, as well as department meetings, as needed. Not only do we offer a great work environment, our benefits are fantastic! Packages include a generous paid time off program, health insurance, flexible spending account, life insurance, retirement 403(b), work/life balance, tuition assistance, and much more! ESSENTIAL DUTIES; include but are not limited to: * Greeting patients/guests, answering basic questions, and directing them to the appropriate departments/locations * Check patients and guests in and out * Answering incoming telephone calls using technology in a fast-paced call center environment. * Record all telephone calls/messages in EHR. * Responsible for providing professional customer service to ensure operational efficiency and promote positive patient experience * Import, scan, file and check documents for completeness, accuracy, and compliance with Wood River Health policies and procedures. * Enter data, such as diagnostic procedures into EHR. * Release patient information to persons or agencies according to Wood River Health policies and procedures. * Entering/maintaining all current patient information in Practice Management System ensuring maximum data integrity in database * Assists patients in accurately completing all required and appropriate physical and online forms. * Insurance verification, collection of co-pays/monies owed, preparation and balance daily financial registers * Schedule, cancel and reschedule patient appointments for behavioral health, community resources, dental, and medical departments according to clinical protocols and department workflows using Nextgen scheduling. * Utilize triage protocols for all inquiries to provide resolution. Determine which in person or calls are appropriate for clinical staff. * Generate Good Faith Estimates for anticipated services * Provide patient education on Sliding Fee programs and other available services and programs * Handle patient complaints and resolve * Daily Administrative and Appointment Reports for preparation of upcoming patient visits and data integrity maintenance * Receive and route messages or documents to appropriate staff * Ensure online forms being sent to patients are monitored and processed daily * Stays up to date with departmental and organizational trainings * Maintain strict confidentiality in all matters * Operate within the scope of the Health Information Portability and Accountability Act to safeguard the privacy of protected patient health information * Enliven and support the mission, vision, and values of Wood River Health * Adhere to organizational policies and procedures and Wood River Health Compliance Program Standards * Performing other duties as assigned to meet business needs This position must be able to work independently, be able to work nights and weekends on a rotating basis, work at all locations based on department need, and be able to work a hybrid model with a blend of in-office and remote work (based on the needs of the department). EDUCATION AND EXPERIENCE: * High School diploma or equivalent * One to two years customer service experience preferred * Minimum of 1-year medical office experience preferred. * Electronic Health Records experience preferred. * Knowledge of medical terminology preferred. * Ability to effectively use MS Office Suite, Internet, and email * Cultural sensitivity necessary to work with a diverse patient and staff population Wood River Health is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal law.

Primary Function: Responsible for obtaining Personal Health Information (PHI) for all Kent patients in a timely, professional and caring manner. This information, entered into the Hospitals Information and Clinical Systems, includes demographic and financial information that will be used by all departments within the hospital. Assists in maintaining financial integrity of the hospital through the verification of patient insurance information through online communication with payers, appropriate collection of co-payments at time of registration and manages the daily operations relative to patient bed assignments. Job Qualifications and Specifications: A High School Diploma and a minimum of two year job-related experience or equivalent is required. Certificate of Medical Terminology and strong oral communications skills are preferred. Exceptional patient relation and customer service skills are critical. Minimum typing speed of 40 wpm with a working knowledge of personal computers with an ability to utilize multiple applications within an environment are required. Experience in a medical office or customer service preferred. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Centerare trusted organizations fueling the latest advances in medical research, attracting the nations top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Primary Function Responsible for obtaining Personal Health Information (PHI) for all Kent patients in a timely, professional and caring manner. This information, entered into the Hospitals Information and Clinical Systems, includes demographic and financial information that will be used by all departments within the hospital. Assists in maintaining financial integrity of the hospital through the verification of patient insurance information through online communication with payers, appropriate collection of co-payments at time of registration and manages the daily operations relative to patient bed assignments. Responsibilities * Greet and receive patients and visitors, assist in comforting and interacting with patients and their families as well as communicating with police and rescue personnel where applicable. * Obtain complete and accurate Personal Health Information (PHI) necessary to properly register patients into the Hospital Information and Clinical Systems (Patcom and Affinity) in a timely manner with little or no inconvenience or frustration to the patient. Explain financial requirements and other regulatory mandates to the patient in a professional and caring manner. * Communicate with physicians offices to ensure accuracy of information needed to appropriately schedule and register a patient. * Obtain signatures for consent to surgery/treatment, financial responsibility, and all other required authorizations. * Collect insurance co-payments for Emergency Department visits and Out-Patient Services. When appropriate, collect co-payments, deposits, and deductibles during the registration process. * Organize test results, registration and medical forms for inclusion in the patients permanent medical record. * Create daily reports to identify daily registration schedules and distribute to appropriate areas. * Assists in maintaining financial integrity of the hospital through verification of patient insurance information through online communication with payers using the SSI system. * Scans insurance card, physician orders and important documents into SSI Optical Imaging System. * Explains and issues regulatory required information such as: HIPAA Notice of Privacy Practices, Important Message to Medicare Patients, Medicare Advance Beneficiary Notice and Advance Directive Information. * Manages the daily operation relative to patient bed assignments utilizing the Electronic Bedboard and Bed Tracking system. Coordinates the various components of patient bed assignment including solely determining appropriate nursing units for all post-operative, emergency department transfers, and direct admissions into the hospital. Must ensure the Operating Rooms are not stopped due to unavailability while ensuring the ED does not go on diversion due to bed unavailability. Serves as a liaison to physicians, Nursing ED and Outpatient Surgery to resolve bed assignment issues. Coordinates daily Bed Management meeting. * Continually monitors transactions in the Patcom and Affinity Information Systems to insure an accurate daily Hospital census in both systems. * Consistently maintains a courteous, helpful and professional manner with all other staff, patients and their families. Promotes customer service in daily dealing with anyone with whom contact is made. * Performs all other related duties as assigned. Job Qualifications and Specifications A High School Diploma and a minimum of two year job-related experience or equivalent is required. Certificate of Medical Terminology and strong oral communications skills are preferred. Exceptional patient relation and customer service skills are critical. Minimum typing speed of 40 wpm with a working knowledge of personal computers with an ability to utilize multiple applications within an environment are required. Experience in a medical office or customer service preferred. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Centerare trusted organizations fueling the latest advances in medical research, attracting the nations top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Primary Function Responsible for assisting the Supervisors and Manager with the management of Patient Access Services. Incumbent is responsible for staff training, workflow prioritization, quality reviews, overseeing daily department activities and user support for computer applications. Responsibilities -Assist Supervisors and Manager with monitoring daily activities, assigning staff for shifts and distribution of work to maintain appropriate work and patient flow. -Under the direction of Supervisors, train new staff in computer systems and Workflow processes. Develop and maintain training materials and manuals.Administer competencies for new staff and/or new procedures. Provide guidance and Continuing education to staff, insuring documentation of competency. - Monitor and provide support for users in multiple computer applications. -Serves as a reference for staff to answer questions, identify issues and ensure quality standards are adhered to. -Assist in ensuring the accurate collection of demographic, fiscal and scheduling information by completing quality reviews. Monitor staff productivity daily. -Proactively identify inter-and intra-departmental process and communication breakdowns. -Provide recommendations to update and maintain department procedures. -Resolve or escalate patient, payer, staff and physician concerns. -Assist Supervisor in compilation of staff performance review. -Perform all other related duties as assigned. Job Qualifications and Specifications High School diploma and 5 years experience as a Registration Representative or equivalent is required. Working knowledge of medical terminology and strong written and oral communications skills are required. Experience in computer applications, training staff and development of educational materials necessary. Spread sheet and word processing applications preferred. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

Primary Function Responsible for obtaining Personal Health Information (PHI) for all Kent patients in a timely, professional and caring manner. This information, entered into the Hospital s Information and Clinical Systems, includes demographic and financial information that will be used by all departments within the hospital. Assists in maintaining financial integrity of the hospital through the verification of patient insurance information through online communication with payers, appropriate collection of co-payments at time of registration and manages the daily operations relative to patient bed assignments. Responsibilities -Greet and receive patients and visitors, assist in comforting and interacting with patients and their families as well as communicating with police and rescue personnel where applicable. -Obtain complete and accurate Personal Health Information (PHI) necessary to properly register patients into the Hospital Information and Clinical Systems (Patcom and Affinity) in a timely manner with little or no inconvenience or frustration to the patient. Explain financial requirements and other regulatory mandates to the patient in a professional and caring manner. -Communicate with physicians offices to ensure accuracy of information needed to appropriately schedule and register a patient. -Obtain signatures for consent to surgery/treatment, financial responsibility, and all other required authorizations. -Collect insurance co-payments for Emergency Department visits and Out-Patient Services. When appropriate, collect co-payments, deposits, and deductibles during the registration process. -Organize test results, registration and medical forms for inclusion in the patient s permanent medical record. -Create daily reports to identify daily registration schedules and distribute to appropriate areas. -Assists in maintaining financial integrity of the hospital through verification of patient insurance information through online communication with payers using the SSI system. -Scans insurance card, physician orders and important documents into SSI Optical Imaging System. -Explains and issues regulatory required information such as: HIPAA Notice of Privacy Practices, Important Message to Medicare Patients, Medicare Advance Beneficiary Notice and Advance Directive Information. -Manages the daily operation relative to patient bed assignments utilizing the Electronic Bedboard and Bed Tracking system. Coordinates the various components of patient bed assignment including solely determining appropriate nursing units for all post-operative, emergency department transfers, and direct admissions into the hospital. Must ensure the Operating Rooms are not stopped due to unavailability while ensuring the ED does not go on diversion due to bed unavailability. Serves as a liaison to physicians, Nursing ED and Outpatient Surgery to resolve bed assignment issues. Coordinates daily Bed Management meeting. -Continually monitors transactions in the Patcom and Affinity Information Systems to insure an accurate daily Hospital census in both systems. -Consistently maintains a courteous, helpful and professional manner with all other staff, patients and their families. Promotes customer service in daily dealing with anyone with whom contact is made. -Performs all other related duties as assigned. Job Qualifications and Specifications A High School Diploma and a minimum of two year job-related experience or equivalent is required. Certificate of Medical Terminology and strong oral communications skills are preferred. Exceptional patient relation and customer service skills are critical. Minimum typing speed of 40 wpm with a working knowledge of personal computers with an ability to utilize multiple applications within an environment are required. Experience in a medical office or customer service preferred. Care New England Health System (CNE) and its member institutions Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center are trusted organizations fueling the latest advances in medical research, attracting the nation s top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.

State of Location: Rhode Island Our Patient Representatives are the backbone of our clinics and have a direct impact on patient experience. They work collaboratively with clinicians and colleagues to provide exceptional patient care and world-class customer service. Responsibilities include greeting and checking-in patients, scheduling appointments, answering incoming phone calls, verifying insurance coverage, obtaining necessary authorization, collecting payments, processing new patients, and helping the clinic maintain optimal performance. Ivy's rewarding and supportive work environment allows accelerated growth and development opportunities for all teammates. Join Ivy Rehab's dedicated team where you're not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient. Job Description: Patient Representative- Full-time Coventry, RI $18-22/hr Elite Physical Therapy, part of the Ivy Rehab Network Why Choose Ivy? Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture. Innovative Resources & Mentorship: Access to abundant resources, robust mentorship, and career advice for unparalleled success. Professional Development: Endless opportunities for career advancement through training programs centered on administrative excellence and leadership development. Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes. Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans, paid holidays, and bonus incentive opportunities. Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) to strive for excellence in patient care. Empowering Values: Live by values that prioritize teamwork, growth, and serving others. Position Qualifications: 1+ years of administrative experience in a healthcare setting is preferred. Proficiency in Microsoft Office applications such as Excel, Word, and Outlook. Great time management and ability to multi-task in a fast-paced environment. Self-motivated with a drive to exceed patient expectations. Adaptability and positive attitude with fluctuating workloads. Self-motivated with the eagerness to learn and grow. Dedication to exceptional patient outcomes and quality of care. #ortho-fo We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. ivyrehab.com

Work where every moment matters. Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common\: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut's most comprehensive healthcare network. Hartford HealthCare Medical Group is one of the largest medical practices in New England with multiple locations throughout Connecticut and Rhode Island. We consist of a team of professionals ranging from Medical Assistants to Physician Assistants and everything in between. Our physician led medical group enjoys an excellent reputation with patients and the medical community, offering primary care, urgent care and more than 30 different specialties. Job Description Serves patients by greeting them, answering routine questions, registering patients, and maintaining records and accounts. Responsible for creating a positive patient experience by facilitating communication between patients and healthcare providers and ensuring efficient office operations. Responsible for scheduling appointments which will provide timely, accurate, friendly, and clinically appropriate patient access. The Patient Service Coordinator responds to incoming correspondence from patients, caregivers, healthcare providers, and beyond, in accordance with patient privacy and safety standards. Delivers exceptional customer service with the HHC brand experience. Welcomes patients in person or on the telephone and takes detailed messages as needed. Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits. Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients' records. Manages high call volumes. Follows Standard Work to ensure efficient patient experience. Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations. Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.). High school diploma/GED equivalent, OR a minimum of 2 years customer service experience preferred 1 Year customer service experience in a fast-paced medical office Epic experience preferred. We take great care of careers. With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge - helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.

Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve. The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience. Responsibilities * Greet patients and visitors * Communicate wait times to patients and direct them accordingly * Obtain authorization, as needed, to process patients for services * Check in patients using appropriate patient management system * Explain all required forms to patients and ensure proper completion of all paperwork * Answer incoming telephone lines and direct the caller accordingly * Contact patients regarding appointment reminders, rescheduling, or cancellations. * Check out patients in appropriate patient management system and distribute records * File paperwork, medical records, and correspondence * Maintain inventory of office supplies and printed forms * Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms * Follow HIPAA guidelines and safety rules * Attend center staff meetings * Participate in initial and ongoing training as required * Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group * Assist Center Operations Director or other leader in managing daily administrative functions * Assist in maintaining a neat, clean, and orderly appearance throughout the facility * Use employer reporting tool to scan and distribute employer results and paperwork * Review clinician transcriptions and enter applicable charges via internal charge entry system. * Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications Education Level: High School Diploma or GED Job-Related Experience * 6 months to 1 year * Working knowledge of state-specific occupational medicine requirements preferred Job-Related Skills/Competencies * Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility * Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions * Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism * The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies * Demonstrated effective communication and interaction with employers, patients, providers, and other employees * Demonstrated ability to maintain working relationship with all levels of employees * Demonstrated excellent customer service skills * Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications * Ability to perform all aspects of front office operations * Drive to achieve or exceed established service standards Additional Data * 401(k) Retirement Plan with Employer Match * Medical, Vision, Prescription, Telehealth, & Dental Plans * Life & Disability Insurance * Paid Time Off & Extended Illness Days Offered * Colleague Referral Bonus Program * Tuition Reimbursement * Commuter Benefits * Dependent Care Spending Account * Employee Discounts This position is eligible to earn a base compensation rate in the state range of $18.14 to $23.58 hourly depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority. * External candidates: submit your application on concentra.com/careers * Current colleagues: visit the internal career portal on the main page of MyConcentra to apply * Center Achievement Bonuses This job requires access to confidential and critical information, requiring ongoing discretion and secure information management. Concentra is an Equal Opportunity Employer, including disability/veterans Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

* Obtains all demographic information * Verifies Insurance eligibility via online resources or phone call when necessary and enters bundles in Avatar. * Updates Teletracking with any anticipated insurance impact and any possible admissions. * Completes MSPQ with patient/family member for all Medicare patients. * Scans patients insurance card and identification both front and back and files in appropriate form (when applicable). * Verifies all information is scanned under correct episode along with correct benefits. * Photographs patient, creates labels for paperwork, prints patient bracelets when apllicable. * Has patient sign appropriate financial forms allowing the hospital to bill appropriately. * Advises Financial Counselor when patients having financial responsibilities present for partial hospital admission * Refers patients to Financial Counselor for any guidance regarding co-pays, payment plans, or Applications for Financial Assistance. Refers patients to Financial Counselor for collection of payment for copays/deductibles. Patient Access Associate Level I staff, if credentialed as a Navigator, will be expected to cover Financial Counselor Level II when the need arises. Works with desktop computer utilizing a variety of programs: AVATAR, Microsoft Word, Microsoft Outlook, Digital Camera link. Teletracking, CERNER, PatientTrak Works with phone system Works with digital camera. Works with a variety of office equipment: PC, Copier, Fax, Cordless headset, Cyracom Language Line Schedule: 16/32 Part Time -Nights Every Friday & Saturday Night: 11:00p - 7:00a Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

Under the direction of the Care New England Supervisor, Professional Revenue Cycle, the Professional Biller II will service incoming telephone calls from patients who may question, challenge, or inquire about their account with CNE. Duties and Responsibilities: The Professional Biller II, provides support to the management of CNE accounts receivable and functions as billing liaison to intermediaries, insurance carriers, patients and guarantors. The Biller II will be responsible for the processing of payments, denials, refunds, secondary claims, filing and balancing monthly spreadsheets and functions as liaison between the Professional Billing Office and the Finance Departments of each operating unit. The Biller II will address edits/rejections and facilitates all activity in regards to electronic and paper claims submission. Maintains and manages the claims edits and scrubber system. Functions under CNE PBO established departmental policies and procedures. Maintains compassion with patients serviced, while following compliance and privacy guidelines. Requirements: High school graduate or equivalent required with three to five years experience in third party medical billing. Working knowledge of medical accounts receivable software programs and PC skills necessary. Competence in math and knowledge of GAAP accounting principles as well as CPT and ICD-10 requirements. Must have excellent communication and interpersonal skills as well as demonstrated ability to use initiative and independent judgment. Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

Under the direction of the Care New England Supervisor, Professional Revenue Cycle, the Professional Biller II will service incoming telephone calls from patients who may question, challenge, or inquire about their account with CNE. Duties and Responsibilities: The Professional Biller II, provides support to the management of CNE accounts receivable and functions as billing liaison to intermediaries, insurance carriers, patients and guarantors. The Biller II will be responsible for the processing of payments, denials, refunds, secondary claims, filing and balancing monthly spreadsheets and functions as liaison between the Professional Billing Office and the Finance Departments of each operating unit. The Biller II will address edits/rejections and facilitates all activity in regards to electronic and paper claims submission. Maintains and manages the claims edits and scrubber system. Functions under CNE PBO established departmental policies and procedures. Maintains compassion with patients serviced, while following compliance and privacy guidelines. Requirements: High school graduate or equivalent required with three to five years experience in third party medical billing. Working knowledge of medical accounts receivable software programs and PC skills necessary. Competence in math and knowledge of GAAP accounting principles as well as CPT and ICD-10 requirements. Must have excellent communication and interpersonal skills as well as demonstrated ability to use initiative and independent judgment. Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, and our Wellness Center, are trusted organizations fueling the latest advances in medical research, attracting top specialty-trained doctors, and honing renowned services and innovative programs to engage in the important discussions people need to have about their health. EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values. Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

Job Title: Patient Service Representative Medical Reports to: Practice Management Department: Medical FLSA Status: Non-Exempt Job Grade: 4 The Patient Service Representative is responsible for welcoming and assisting patients with scheduling of appointments, taking charge of all aspects of registering patient demographics, answering all incoming calls, collecting co-payments and/or balances from office visits, taking complete and accurate messages, and documenting appropriately. This position is also responsible for identifying issues and reporting to appropriate staff for resolution. Qualifications: Required Qualifications: Minimum High School Diploma or GED Excellent communication skills Preferred Qualifications: Experience with payment/billing collections Minimum 1-year ambulatory care medical office experience Candidates who do not meet all the preferred qualifications are encouraged to apply. Significant Job Functions: Correctly identifies appropriateness of appointment scheduling. Directs emergent needs to nurse team for further triage. Responsible for complete and accurate data entry for all information which includes patient registration, encounter billing information, and changes in insurance information. Responsible for assisting in answering all incoming calls and taking accurate messages. Responsible for confirming, cancelling, or rescheduling appointments. Responsible for performing outreach to patients. Assist in scheduling appointments and directing appropriate calls to the nurse triage team. Responsible for completing end of day closing reports. Physical Effort / Environment: Work is to be completed onsite Must be proficient with the use of computers, answering incoming calls, taking accurate written messages, verifying all insurance coverages and files. Moderate physical activity such as walking, standing, sitting, bending, and stretching. Work Schedule Demands: Full Time Position. Must be able to work evenings, weekends, and holidays as scheduled. Occasional overtime may be required in the event of vacation time or staffing shortages. Communication Skills: Excellent communication skills both oral and written. Competencies/Additional Skills: Ability to effectively manage change and adapt quickly. Accurate data entry skills Operational problem solving and decision-making skills. Knowledge of medical terminology (preferred). Ability to exercise judgement in dealing with sensitive and confidential information. Ability to handle a high volume of work in a demanding and fast-paced environment. Confidentiality of Information: Thundermist is dedicated in securing the privacy and confidentiality of protected health information under the Health Insurance Portability and Accountability Act. It is the responsibility of all employees to comply to state and federal guidelines in accessing sensitive information. ADA & EEOC Statement: Thundermist provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Title: Patient Service Representative Medical Reports to: Practice Management Department: Medical FLSA Status: Non-Exempt Job Grade: 4 The Patient Service Representative is responsible for welcoming and assisting patients with scheduling of appointments, taking charge of all aspects of registering patient demographics, answering all incoming calls, collecting co-payments and/or balances from office visits, taking complete and accurate messages, and documenting appropriately. This position is also responsible for identifying issues and reporting to appropriate staff for resolution. Qualifications: Required Qualifications: Minimum High School Diploma or GED Excellent communication skills Preferred Qualifications: Experience with payment/billing collections Minimum 1-year ambulatory care medical office experience Candidates who do not meet all the preferred qualifications are encouraged to apply. Significant Job Functions: Correctly identifies appropriateness of appointment scheduling. Directs emergent needs to nurse team for further triage. Responsible for complete and accurate data entry for all information which includes patient registration, encounter billing information, and changes in insurance information. Responsible for assisting in answering all incoming calls and taking accurate messages. Responsible for confirming, cancelling, or rescheduling appointments. Responsible for performing outreach to patients. Assist in scheduling appointments and directing appropriate calls to the nurse triage team. Responsible for completing end of day closing reports. Physical Effort / Environment: Work is to be completed onsite Must be proficient with the use of computers, answering incoming calls, taking accurate written messages, verifying all insurance coverages and files. Moderate physical activity such as walking, standing, sitting, bending, and stretching. Work Schedule Demands: Full Time Position. Must be able to work evenings, weekends, and holidays as scheduled. Occasional overtime may be required in the event of vacation time or staffing shortages. Communication Skills: Excellent communication skills both oral and written. Competencies/Additional Skills: Ability to effectively manage change and adapt quickly. Accurate data entry skills Operational problem solving and decision-making skills. Knowledge of medical terminology (preferred). Ability to exercise judgement in dealing with sensitive and confidential information. Ability to handle a high volume of work in a demanding and fast-paced environment. Confidentiality of Information: Thundermist is dedicated in securing the privacy and confidentiality of protected health information under the Health Insurance Portability and Accountability Act. It is the responsibility of all employees to comply to state and federal guidelines in accessing sensitive information. ADA & EEOC Statement: Thundermist provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Title: Patient Service Representative Reports to: Dental Practice Manager Department: Dental FLSA Status: Non-Exempt Job Grade: 4 General Responsibilities: The Dental Patient Service Representative is responsible for welcoming and assisting patients with; scheduling of appointments, taking charge of all aspects of registering the patient, answering all incoming calls, collecting charges, taking complete and accurate messages, and documenting appropriately. Takes complete and accurate messages, schedules appointments, takes charge of all aspects of registering patients, answers all incoming calls, collects charges for the office visit. Qualifications: Required Qualifications: Accurate data entry skills Excellent communication skills Minimum High School diploma or associate degree Preferred Qualifications: Medical terminology, diagnosis coding and billing procedure knowledge Experience with dental insurance and payment collections. Candidates who do not meet all of the preferred qualifications are encouraged to apply. Significant Job Functions: Prepares patient records for dental visits, Verifies dental insurance and Patient copays due at the dental visit. Responsible for complete and accurate data entry of all information which includes patient registration, encounter billing information and changes in insurance information. Correctly identifies appropriateness of appointment scheduling. Confirmation calls Responsible for assisting in answering all incoming calls, taking accurate messages. Collects payments, obtains referrals to specialist and schedules upcoming appointments when necessary. Provides reports of daily productivity, daily collection to the Practice Manager Physical Effort/ Environment: General office environment. Must be able to operate PC, answer multiple incoming. telephone lines, take accurate written messages, verify all insurance coverages and files. Moderate physical activity, walking, standing, sitting, bending, and stretching. Duties are performed on site. Work Schedule Demands: Part Time 20 Hours As determined with department hiring needs. Must be available for overtime, including nights and weekends when necessary. Communication Skills: Must have exemplary customer service skills, including professional telephone manners in conjunction with excellent oral communication ability for all levels of client interaction. Confidentiality of Information: Thundermist is dedicated in securing the privacy and confidentiality of protected health information under the Health Insurance Portability and Accountability Act. It is the responsibility of all employees to comply to state and federal guidelines in accessing sensitive information. The incumbent must apply strict confidentiality. ADA & EEOC Statement: Thundermist is dedicated to the goal of building and maintaining a diverse and inclusive workforce committed to caring for patients in a manner that is respectful of cultural difference. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Dental - Woon - Patient Service Representative Dental