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Become A Document Clerk

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Working As A Document Clerk

  • Interacting With Computers
  • Organizing, Planning, and Prioritizing Work
  • Getting Information
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Mostly Sitting

  • $31,000

    Average Salary

What Does A Document Clerk Do

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks perform routine office support functions in an organization, business, or government. They use telephones, computers, and other office equipment such as scanners and fax machines.

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory services. They also may review the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain court records. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about court appearances. Court clerks also receive, file, and forward court documents.

Eligibility interviewers conduct interviews both in person and over the phone to determine if applicants qualify for government assistance and benefits. They answer applicants’ questions about programs and may refer them to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information on the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints. For example, when guests report problems in their rooms, clerks coordinate with maintenance staff to resolve the issue.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumés for review.

Interviewers conduct interviews over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to obtain specific information.

License clerks process applications for licenses and permits, administer tests, and collect application fees. They determine if applicants are qualified to receive particular licenses or if additional documentation needs to be submitted. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, maintain, and distribute minutes of town and city council meetings to local officials and staff and help prepare for elections. They also may answer requests for information from local, state, and federal officials and the public.

Order clerks receive orders from customers and process payments. For example, they may enter customer information, such as addresses and payment methods, into the order entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ reservations for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and package tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

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How To Become A Document Clerk

Information clerks typically need a high school diploma and learn their skills on the job. Employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Education

Candidates typically need a high school diploma for most positions. However, employers may prefer to hire candidates with some college education or an associate’s degree. This is particularly true for eligibility interviewers, human resources assistants, and municipal clerks. Courses in social sciences, as well as word processing and spreadsheet applications, are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and include learning about various government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as office supervisor or office manager. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively in order to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

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Document Clerk Jobs

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Document Clerk Career Paths

Document Clerk
Paralegal Legal Secretary Office Manager
Operations Manager
7 Yearsyrs
Paralegal Legal Secretary
Office Manager
5 Yearsyrs
Paralegal Legal Secretary Executive Assistant
Senior Administrative Assistant
7 Yearsyrs
Legal Assistant Executive Assistant Office Manager
Property Manager
6 Yearsyrs
Legal Assistant Executive Assistant Assistant Manager
Account Manager
5 Yearsyrs
Legal Assistant Specialist Consultant
Controller
9 Yearsyrs
Document Specialist Technical Writer Project Manager
Operations Director
9 Yearsyrs
Document Specialist Technical Writer Consultant
Accounting Manager
7 Yearsyrs
Document Specialist Office Manager Owner
Co-Owner
6 Yearsyrs
Specialist Team Leader Assistant Manager
Branch Manager
6 Yearsyrs
Specialist Team Leader Manager
Service Manager
6 Yearsyrs
Accounts Payable Clerk Accountant Owner
Marketing Director
7 Yearsyrs
Accounts Payable Clerk Accountant Assistant Manager
Assistant General Manager
5 Yearsyrs
Accounts Payable Clerk Accountant Manager
Business Manager
6 Yearsyrs
Assistant Consultant Supervisor
Warehouse Manager
5 Yearsyrs
Assistant Administrator Manager
Business Owner
6 Yearsyrs
Assistant Teacher Administrator
Business Office Manager
7 Yearsyrs
Accounting Clerk Office Administrator Administrator
Administrative Manager
6 Yearsyrs
Accounting Clerk Staff Accountant Senior Accountant
Accountant And Office Manager
6 Yearsyrs
Accounting Clerk Human Resources Coordinator Human Resources Generalist
Office Manager Of Human Resources
6 Yearsyrs
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Do you work as a Document Clerk?

Help others decide if this is a good career for them

Do you work as a Document Clerk?

Average Yearly Salary
$31,000
View Detailed Salary Report
$21,000
Min 10%
$31,000
Median 50%
$31,000
Median 50%
$31,000
Median 50%
$31,000
Median 50%
$31,000
Median 50%
$31,000
Median 50%
$31,000
Median 50%
$45,000
Max 90%
Highest Paying City
Urban Honolulu, HI
Highest Paying State
Alaska
Avg Experience Level
2.3 years
How much does a Document Clerk make at top companies?
The national average salary for a Document Clerk in the United States is $31,491 per year or $15 per hour. Those in the bottom 10 percent make under $21,000 a year, and the top 10 percent make over $45,000.

How Would You Rate The Salary Of a Document Clerk?

Have you worked as a Document Clerk? Help other job seekers by rating your experience as a Document Clerk.

Top Skills for A Document Clerk

  1. Data Entry
  2. Sort
  3. Trial Preparation
You can check out examples of real life uses of top skills on resumes here:
  • Performed calculations, recording, and analysis on all crop insurance documents before submitting to data entry operations.
  • Prepared and sorted residential mortgage documents using specific business rule classifications for subsequent scanning into an electronic database.
  • Researched and edited legal briefs and memos; helped legal assistants and attorneys with litigation trial preparation
  • Evaluated and examined various legal documents for pertinent issues relevant to request for production of documents propounded by opposing counsel.
  • Assembled equipment manuals, monitored Engineering Change Orders (ECO), created drawing packages and ordered office supplies.

Document Clerk Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 3,339 Document Clerk resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Document Clerk Resume

View Resume Examples

Document Clerk Demographics

Gender

Female

63.8%

Male

24.4%

Unknown

11.8%
Ethnicity

White

57.8%

Hispanic or Latino

19.8%

Black or African American

11.6%

Asian

7.4%

Unknown

3.3%
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Foreign Languages Spoken

Spanish

67.6%

Chinese

5.1%

French

5.1%

Mandarin

3.7%

Russian

2.9%

Cantonese

2.9%

German

2.2%

Vietnamese

1.5%

Arabic

1.5%

Swedish

0.7%

Portuguese

0.7%

Filipino

0.7%

Czech

0.7%

Malay

0.7%

Dari

0.7%

Carrier

0.7%

Hindi

0.7%

Gujarati

0.7%

Croatian

0.7%
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Document Clerk Education

Schools

University of Phoenix

25.7%

Strayer University

8.7%

Kaplan University

6.1%

Arizona State University

5.2%

Houston Community College

5.2%

University of Washington

5.2%

Prince George's Community College

3.9%

The Academy

3.9%

Northern Virginia Community College

3.5%

University of Cincinnati

3.0%

Community College of Philadelphia

3.0%

J Sargeant Reynolds Community College

3.0%

Everest College - Phoenix

3.0%

College of Lake County

3.0%

Northern Illinois University

3.0%

Southern New Hampshire University

3.0%

Texas Southern University

3.0%

Liberty University

3.0%

California State University - Fullerton

2.6%

Montgomery College

2.6%
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Majors

Business

25.3%

Accounting

9.8%

Health Care Administration

8.0%

Legal Support Services

6.5%

Criminal Justice

4.9%

Psychology

4.7%

Law

4.7%

General Studies

3.9%

Liberal Arts

3.4%

Communication

3.1%

Management

3.1%

Medical Assisting Services

3.0%

Computer Science

2.8%

Nursing

2.8%

Education

2.7%

English

2.7%

Computer Information Systems

2.6%

Political Science

2.1%

Human Resources Management

2.1%

Graphic Design

1.9%
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Degrees

Bachelors

31.3%

Other

28.6%

Associate

16.4%

Certificate

9.7%

Masters

7.3%

Doctorate

3.3%

Diploma

2.9%

License

0.5%
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How Would You Rate Working As a Document Clerk?

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Top Document Clerk Employers

Jobs From Top Document Clerk Employers

Document Clerk Videos

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Office Clerks, General Job Description

Ramapo Court clerk calls the police, because I asked her to do her job.

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