Document coordinator job description

Ingredion is hiring a Quality Documentation Coordinator to respond to internal and external requests from North America customers. The Quality Documentation Coordinator will respond to customer requests for product and manufacturing site documents for Ingredion products manufactured at our global Ingredion sites, toller manufacturers and products purchased for resale. You will meet customer response team goals and improve the customer documentation system as part of the North America Quality team.
As a Quality Documentation Coordinator your responsibilities will include:


Managing the intake and assignment of customer requests to appropriate parties and departments based on customer needs and internal processes. Responding to requests for standard documents via SalesForce and customer portals. Working collaboratively with technical, manufacturing, quality, and customer support groups to complete customer requests. Developing a deep understanding of our products and manufacturing sites Collaborating with other members of the Quality team to maintain and continuously improve the Quality Documentation process. Organizing and maintaining quality documentation and standard letters. Tracking responses to customer inquiries. Working with Sales to ensure requests are complete and prioritized as needed



If you hold the following qualifications, we are interested in you:



Excellent time management skills, ability to handle multiple requests/assignments at a time and complete assigned requests accurately and on a timely basis. Excellent computer skills; proficient in Microsoft Outlook, Word, Excel, PowerPoint, graphics, and data base software. Excellent listening and communication skills. Strong attention to detail and excellent organization skills


Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

#LI-MM1

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, religion, age, national origin, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, military status, or disability status.


Relocation Available:

No

Our people create our best Plexus.

WHO WE ARE

We're a global team of over 19,000 engineering, manufacturing, supply chain and aftermarket service experts who partner with customers to bring their products to life through inspired innovation and world-class customer service.

We are passionate about innovating, creating and delivering products that change people's lives. From surgical devices and health monitors to warehouse robotics and space products, we partner with our customers to help create the products that build a better world.

Whether you're looking to start, make a change or advance your career, find your path at Plexus Corp. and leave your mark on the world.

WHY WE LOVE IT

Engaging and challenging projects that fulfill and develop you. People that inspire and empower you to realize your full potential. Leadership and development programs to support your career goals. A workplace centered on inclusion and collaboration. At Plexus, we're at our best when opportunities are met with passion, open communication and teamwork.

HOW YOU WILL DO IT

Purpose Statement: Responsible for the creation, development and distribution of documentation necessary to the production process using customer supplied data.

Key Job Accountabilities:
Lead the entry, approval management of deviations/waivers and problem advisories as received by external and/or internal customers to ensure accurate material requirements and manufacturing processes as they arise.Conduct formatting analysis of customer bill of material data, validate revision consistency and accurately load customer bill of materials structure into Agile PLM ensuring proper set-up of new component/item data as the bill of material is used to generate material requirements, costing bill of materials and to support the manufacturing process on a daily basis. Verification of Plexus bill of material to the customer bill of material is done to ensure bill of material integrity resulting in customer satisfaction.Actively listen and respond to the needs of customer team members, actively participate as a member of the customer team to support external customer satisfaction. Contribute to customer team success by providing leadership in the customer data package, utilizing strong communication skills to ensure optimal effectiveness for the customer team.Lead the resolution of discrepancies identified between the customer and Plexus documentation with the appropriate customer contact and/or Plexus Program Management as they arise to ensure accurate material requirements and manufacturing process as well as customer satisfaction.

Additional Accountabilities:
Support the identification and documentation of more efficient process for control of documentation.Support training of document coordinators.Perform Component Analyst role responsibilities, as assigned by management.Minimal travel may be required to meet the needs of the business. (estimated 5%).Additional duties as assigned.

Education/Experience Qualifications:
A minimum of an Associate's degree is preferred. Two (2) years of related experience is required; One (1) or more years of equivalent industry experience is preferred.Experience with customer data such as bill of materials, drawings, specifications etc. is highly desired.

An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications:
Plexus Manufacturing operations knowledge Advanced problem solving skills Ability to manage fluctuating workloads, schedules and deadlines Advanced Microsoft Office skills Written and Verbal CommunicationAgile or other PDM software General office equipment and materials

Work Environment:
The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.

This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.
Some offers of employment are contingent upon successfully passing a drug screen and upon completion of a confidentiality agreement.Our Values and How We Lead behaviors guide our processes. Plexus does not make employment decisions based on race, color, religion, national origin, sexual orientation, gender identity, disability, or veteran status. We are proud to be an Equal Opportunity Employer (EOE) and encourage all to apply today!Globally, our policy is to recruit people from wide and diverse backgrounds. However, our company does not typically undertake sponsorship, including for H-1B, TN, and other nonimmigrant visas. Additionally, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

Responsibilities:

• Develops and modifies labeling for product labels, cartons graphics, inserts and other related material with supervision.
• Works with cross functional teams to verify labeling compliance.
• Supports labeling team collecting or transferring labeling information between templates or software systems.
• Develops and manages labeling changes within the approved document management system.
• Design product labeling with guidance from senior labeling team members but is able to troubleshoot such factors as product identification, aesthetic quality, printing, and production needs.
• Manage multiple concurrent deadlines and prioritizes work as needed.
• Complies with the U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company Policies, Standard Operating Procedures (SOP), working instructions, and task assignments.
• Performs other related duties and responsibilities, on occasion, as assigned.

Requirement:

• Bachelor's degree in Art/Graphic Design preferred (Associates and/or experience will be considered in place of degree).
• 1+ year experience working in regulated industry with exposure to manufacturing (e.g., medical device or pharma).
• Experience with a label software (e.g., EasyLabel, NiceLabel, BarTender or en Label).
• Experience designing and maintaining clinical labeling or marketing materials for regulated industry will be considered towards design experience.
• Experience utilizing design software and graphic tools such as, Adobe Illustrator, Photoshop, InDesign, Adobe Pro and other related software.
• Should have excellent organization, problem solving / troubleshooting skills, along with the openness to raise questions and ideas.
• Ability to communicate timely and effectively with team members and supporting services, regardless of location.
• Customer-service orientated with demonstrated ability to work on cross-functional teams with internal and external personnel.
• Basic English writing, editing skills along with good verbal communication skills.
• Flexibility to accommodate and manage changing priorities, deadlines, and project needs.