Documentation supervisor jobs near me

Job Title: Remote Customer Support Representative Evolution Sports Group is a leading sports management company that specializes in helping athletes achieve their full potential. Our team is dedicated to providing top-notch services to our clients and ensuring their success both on and off the field. We are looking for a dedicated and passionate individual to join our team as a Remote Customer Support Representative. Role Overview: As a Remote Customer Support Representative, you will be responsible for providing excellent customer service to our clients. You will be the first point of contact for any inquiries or concerns and will work closely with our team to ensure a positive experience for our customers. This is a full-time remote position, allowing you to work from the comfort of your own home. Key Responsibilities: - Respond to customer inquiries and concerns through various channels, including email, phone, and social media - Provide timely and accurate information to customers regarding our services, products, and policies - Work closely with our team to resolve any customer issues and escalate complex cases to the appropriate department - Maintain a high level of professionalism and empathy when dealing with customers - Keep detailed records of customer interactions and transactions - Continuously strive to improve customer satisfaction and retention rates - Stay up-to-date with our company's products, services, and policies to provide accurate information to customers - Collaborate with other departments to ensure a seamless customer experience Qualifications: - High school diploma or equivalent; Bachelor's degree preferred - 1-2 years of experience in a customer service role - Excellent communication skills, both written and verbal - Strong problem-solving and critical thinking abilities - Ability to work independently and in a team environment - Proficient in using various communication and customer support tools - Experience in the sports industry is a plus Contract Details: This is a full-time, remote position with a competitive salary and benefits package. As a Remote Customer Support Representative, you will have the flexibility to work from your home office and set your own schedule. However, you will be expected to be available during our business hours and respond to customer inquiries in a timely manner. Join our team at Evolution Sports Group and help us provide exceptional customer service to our clients. Apply now and be a part of our growing company.

Description This is a Remote Work position. The selected candidate may reside and perform work in any of the following states: Michigan, Ohio, Illinois, Indiana, Kentucky, Tennessee, Mississippi, Alabama, Texas or Florida. No relocation benefit will be offered for this position. It will be a hybrid position if the selected candidate resides within 50 miles radius of SEWS office. Associates are required to work at least three days in the office each week but also have the flexibility to work off-site. Job Duties and Responsibilities: Gather, generate, analyze and provide import duties and fees by customer and by month. Analyze and compare variances at the end-month close. Support with the Import Duty Budget. Supervise the application of special tariffs and Free Trade Agreements. Support with the Customs Clerance Instructions to Brokers. Supervise and coordinate Special Programs with Customs Brokers (520d, Duty Draw Back, Post Entry Amendments) Support with the review and approval of REQs. Provide assistance to the Assistant Manager's team when needed. Provide support to the Customs General Manager on special projects requested. Qualifications: Bachelor's degree in international business or related field preferred. +10 years progressive professional experience in US Customs Compliance, with US Broker, import/export knowledge, IMMEX Program, MX Customs Regulations and MX Fiscal knowledge. Experience with USMCA Automotive Industry Regulations, MX and US Free Trade Agreements. Business Planning Skills. Proficient MS Office required, specifically in excel, as the job requires excel extensively. Be able to analyze data. Excellent verbal/written communications skills in English/Spanish and strong analytical/teamwork skills. About Sumitomo Electric Wiring Systems, Inc. Sumitomo Electric Wiring Systems, Inc. (SEWS) is part of the Sumitomo family of companies, a 400 year old brand with a reputation for quality and reliability. With the support of facilities throughout North America, SEWS has been delivering innovative solutions to automakers for over 30 years, and is a leading supplier of electrical distribution systems, components and electronics. SEWS is committed to technical development worldwide and with a global network of resources, is able to deliver a truly competitive advantage to each of our customers. Our associates are what drive Sumitomo's continued growth, which is why we proudly offer a competitive salary and comprehensive benefits package, including Medical, Dental, Vision, Disability, Life, 401(k) with match, tuition benefits, paid holidays and vacation. To learn more about us, please visit *************** Follow Us on LinkedIn: ***************************************************************** About the Sumitomo Electric GroupSince the founding of Sumitomo Electric Industries, Ltd. in 1897 with copper wire production, we have developed many new technologies and products through innovative R&D activities based on Sumitomo Electric manufacturing technologies for electric wires and power cables. With more than 350 subsidiaries worldwide, we continue to introduce a wide variety of products that fulfill the expectations of society, in five business fields: Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials. We are a Fortune global 500 company. To learn more about Sumitomo Electric Group, please visit ********************** Follow Us on LinkedIn: ************************************************* **Interested Candidates Should Submit Cover Letter when Applying ** An Equal Opportunity Employer M/F/D/V

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale. Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term. About the role: We are looking for a supervisor capable of managing the day-to-day interactions and processes in our Level 1 Customer Support team. In this role, your main priority is to be available as a coach and mentor for your team members, providing insight into daily responsibilities, handling customer escalations, and overseeing your team to keep them on task. You will be responsible for contributing to the productivity of the support team as well as leading by example. Your goal is to empower your team to produce fast, consistent, world-class customer support and be present for the needs of the team. Our ideal candidate is a high performer with experience leading a team in a contact center environment. This role will focus on training, teaching, and empowering our Level 1 Customer Support Specialists to grow into high-performing members of the support team. This is a remote role open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact-helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment. You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. In this role, you will: Be responsible for day-to-day monitoring and management of incoming contact channels (Phone, Email, Chat) and agent status to ensure adequate coverage, making adjustments as needed. Maintain schedules and monitor time-off requests and time reporting for FTE's and contract workers. Train, continually coach & educate the Level 1 agents to ensure the highest standards for our customer support experience are achieved and maintained. Conduct regular ticket audits and reviews (informally and through QA) and constantly practice active coaching on a day-to-day basis. Work closely alongside other Supervisors, Training/Enablement, Workforce Management, and Support Operations Leadership to plan/execute structured education (both for initial onboarding and ongoing development). Be the initial point of escalation for Tier 1 questions and escalations from your team, and work with the management team on the resolution when needed. Constantly go above and beyond to serve our customers and your team, and be a standard-setting example for customer satisfaction. Think strategically about the current process and how to improve them. Answer customer-facing calls in order to remain up to date with the customers and team and to assist with peak phone volumes. Hire, develop and lead an inclusive, engaged, and high performing team. May be asked to work an assigned shift that covers after-hours and/or weekends. Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum requirements for the role: 1-3 years of leadership experience as a leader of individuals in a high-volume contact center support environment is required. 1+ years of leadership experience supporting teams in customer billing, finance and retention capacities. Bilingual English/Spanish required We welcome applications from candidates with a bachelor's degree or those who have gained equivalent expertise through practical experience in Customer Support or related fields. Strong understanding of Behavioral-Based Coaching Model including establishing effective goals through a SMART model or similar. Experience establishing expectations around development and performance management. Strong problem-solving and troubleshooting skills with the ability to exercise mature judgment. Superior customer-facing skills with the ability to represent Samsara with strategic accounts and partners. An ideal candidate also has: COPC, CCSP or other customer support related certifications Experience in leading global Teams The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.$53,550-$72,000 USD At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Benefits Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email ********************************** or click here if you require any reasonable accommodations throughout the recruiting process. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com' or ‘@us-greenhouse-mail.io'. For more information regarding fraudulent employment offers, please visit our blog post here.

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets. Customer Support Supervisor - Software Answers Inc. Location: Remote (U.S. based preferred) Job Type: Full-time Reports To: Director of Operations About the Role Software Answers Inc., provider of Oscar and CodeOne Property Management Systems, is seeking a Customer Support Supervisor to lead, mentor, and support our integrated Customer Support team. This is a player-coach role: you will manage the combined support team across both platforms while continuing to engage directly with escalations and complex technical cases. You'll set performance standards, drive process improvements, and foster a culture of collaboration and accountability. You will report directly to the Director of Operations, ensuring alignment between support execution, customer experience, and broader operational goals. Key Responsibilities Leadership & Coaching Supervise, mentor, and develop the support team. Align workflows, escalation paths, and customer communication standards across both product lines. Provide coaching, regular feedback, and performance reviews to strengthen technical and service skills. Partner with the Director of Operations on staffing, resource allocation, and long-term team planning. Hands-On Support (Player Role) Serve as Tier 2/Tier 3 escalation point for complex customer issues. Troubleshoot advanced problems using SQL queries, system logs, and diagnostic tools. Work directly with customers when issues require senior-level intervention. Collaborate with Product, QA, and Engineering teams to resolve bugs and influence product enhancements. Process & Continuous Improvement Monitor KPIs across both platforms (e.g., response times, resolution rates, customer satisfaction). Drive initiatives to unify knowledge bases, training, and support documentation. Recommend and implement improvements in tools, automation, and workflows. Ensure scalable operations as the customer base and product lines continue to grow. Qualifications Required 4+ years of experience in software support, technical customer success, or helpdesk environments. 1-2+ years in a supervisory, lead, or coaching role. Strong technical troubleshooting skills with ERP, PMS, or accounting/finance systems. Industry background with Property Management Systems (long stay, hotels, vacation rentals, or multi-unit residential). Ability to use SQL, read system logs, and explain technical solutions clearly. Excellent interpersonal and communication skills with a balance of empathy and accountability. Preferred Experience leading a support team covering multiple product lines. B2B SaaS support leadership experience. Familiarity with accounting workflows in housing, hospitality, or real estate. Experience with modern support platforms (Zendesk, Freshdesk, Salesforce, Intercom). Why Join Software Answers? Leadership & Impact: Manage a unified support team across two flagship platforms. Direct Influence: Report to the Director of Operations and contribute directly to company growth and operational strategy. Growth & Learning: Continue developing leadership and technical expertise in a vertical SaaS environment. Flexibility: Remote-first culture with strong collaboration and professional development opportunities. Compensation & Benefits Competitive salary based on experience 401(k) with matching Health, dental, and vision insurance Paid time off and holidays Remote work support and onboarding Work Schedule Monday through Friday Occasional flexibility for escalations across time zones If you're a tech-savvy, service-oriented professional with a passion for industry-specific software and meaningful customer relationships, we encourage you to apply. Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Beware of Recruitment Scams We have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. Protect yourself by following these steps: Verify that all communications from our recruiting team come from ********************** email address. Remember, employers will never request payment or banking information during the hiring process. If you receive a suspicious message, do not respond - instead, forward it to ************************** and/or report it to the platform where you received it. Your safety and security are important to us. Thank you for staying vigilant.

We Could Use Someone Like You in Our Crew. ModSquad has partnered with multiple top-tier brands/clients across the globe and we need the best of the best in Customer Support! Do you have a Phones and Tickets Customer Support background? Do you enjoy work-from-home and flexible schedules? ModSquad is seeking Mod Contractors to join our network! If you want the chance to work gigs on the coolest of client projects...then ModSquad is the place for you!! Our clients are strictly Top Tier whose product offerings and services are hip, contemporary, and very current. You will instantly know who they are and very likely use them yourselves. Their customers expect the best service and support and that's where we come in. Our Mods bring super skills, a positive attitude, and a great vibe to project work every day. Mods assist and guide customers to the right answers, solve concerns and are the GPS for customers to understand and optimize the best use of a client's product or services. Project gigs are available now and more are on the horizon. Project Hours (all times Pacific): Monday - Saturday: 6:00 AM - 5:00 PM Hourly Rate: To be discussed in the interview phase Commitment: 90 days (as needed) 20 hours per week Orientation Begins: December 22, 2025 Language: English What We Are Looking For: Customer service-oriented mods Ability to follow a written workflow Available weekdays and weekends Has a friendly tone (a must!) Willingness to adjust for feedback and help the team Somebody who needs to take shifts whenever the project is in need of people WorkSpace Requirements: Dedicated laptop or desktop computer with Windows 10 or above Quality headset Willingness to install MSQ security software and 2FA app on the phone About ModSquad: ModSquad has been reinventing the Customer Experience Services industry since 2007. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. We work with startups and Fortune 500 companies and everything in between. Our client list includes Spotify, VSCO, Vimeo, Tourism Ireland, and a ton of other companies we aren't at liberty to talk about. We support over 50 languages in more than 90 countries. We're primarily a remote company so you've already seen our/your office. If you want to work with great people on cool projects for amazing brands, you've come to the right place. ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement, unless otherwise specified, excludes individuals residing in California, Colorado, New York, and Washington at this time.

GEGI is a 100% Web Based SaaS Student Management System designed for small to medium postsecondary educational institutions. Our system has established the entire process of teaching students: from enrollment to graduation. How our system helps the universities and what are the main issues it resolves: Setting up the system for a specific university (setting up programs, groups, general rules, user profiles and permissions). Student enrollment (creating profiles, setting up groups and courses). Maintaining the learning process (attendance, assessments; tracking the effectiveness of studying process). Financial processes (tuition fees, grants and loans; billing, enrollment and refunds). Communication between employees and students (emails, text messages) Numerous reports, including those for US government agencies, university accounting. Document flow (auto-creation of standard agreements between the university and students; possibility to use an electronic signature). Why are we looking for a new employee? Due to the growth of the project and hence the growth of our support team, we are currently looking for an experienced professional who can help us to strengthen the processes within the customer care department and make the work of the customer care team more efficient. You will be in charge of overseeing the day-to-day operations of our customer services and work both as a lead support specialist and as a team supervisor. Your responsibilities will include: Assisting and helping Team Lead in monitoring and improving the working processes of the customer service team Developing and implementing process improvements to increase efficiency in customer service operations Creating reports on customer feedback or satisfaction to help improve the customer service experience over time Coordinating with other departments to ensure that customer service issues are resolved quickly and efficiently Measuring performance by conducting regular audits to identify areas for improvement and make adjustments accordingly Assisting in growing the skills of individual team members, providing feedback on appropriate case handling, and troubleshooting strategies Our ideal candidate has: Minimum 2 years of working experience as a Customer Care Specialist in IT and IT-related areas Strong desire to strengthen and refine professional effectiveness Experience in building processes, working with documentation Experience in managing and mentoring people Excellent communication skills High level of self-motivation English level Upper Intermediate + The advantages will be: Experience in support dealing with native English-speaking customers. Experience in analyzing and fixing bugs in various systems (Jira, Redmine, etc.) Experience in dealing with app guides, software manuals and writing release notes. Being familiar with any of the Helpdesk systems (Kayako, Freshdesk, Zendesk, etc.) Having a technical background/IT background would be a great plus. What advantages do you get as an employee working in our friendly team? We offer completely remote work - you are required to be available within business hours and have a stable connection. Timely wages in USD 20 paid weekends (10 federal holidays and 10 PTO days). Friendly Russian-speaking team (support and developers). Send us your CV with a cover letter in English. In the letter, tell us in detail about your previous experience and skills that will be useful for the Customer Care Specialist role, about yourself and indicate any information about yourself that, in your opinion, is important for a more complete picture of you as a potential candidate. Please note that we expect a future colleague to be a self-starter, and goal-oriented person having strong leadership qualities, desire and need for interpersonal skills to be involved in all our current and future processes, be ready to analyze and help us to see the changes and improvements which would help to improve our services and grow together as a team. During the training period, you will be assigned a mentor who will help in learning the system and, in general, with the workflow of our customer care team.

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. This is a Remote role (Call Center) • Full-Time: Monday - Friday 8am-4:30pm CST • Comfortable working in a high-volume production environment. • Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status • Documenting information in multiple platforms using two computer monitors. • Proficient in Microsoft office (including Word and Excel) We offer: Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor Company equipment will be provided to you (including computer, monitor, virtual phone, etc.) Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is:$15-$18.32 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy.

at Sumitomo Electric Wiring Systems, Inc. This is a Remote Work position. The selected candidate may reside and perform work in any of the following states: Michigan, Ohio, Illinois, Indiana, Kentucky, Tennessee, Mississippi, Alabama, Texas or Florida. No relocation benefit will be offered for this position. It will be a hybrid position if the selected candidate resides within 50 miles radius of SEWS office. Associates are required to work at least three days in the office each week but also have the flexibility to work off-site. Job Duties and Responsibilities: Gather, generate, analyze and provide import duties and fees by customer and by month. Analyze and compare variances at the end-month close. Support with the Import Duty Budget. Supervise the application of special tariffs and Free Trade Agreements. Support with the Customs Clerance Instructions to Brokers. Supervise and coordinate Special Programs with Customs Brokers (520d, Duty Draw Back, Post Entry Amendments) Support with the review and approval of REQs. Provide assistance to the Assistant Manager's team when needed. Provide support to the Customs General Manager on special projects requested. Qualifications: Bachelor's degree in international business or related field preferred. +10 years progressive professional experience in US Customs Compliance, with US Broker, import/export knowledge, IMMEX Program, MX Customs Regulations and MX Fiscal knowledge. Experience with USMCA Automotive Industry Regulations, MX and US Free Trade Agreements. Business Planning Skills. Proficient MS Office required, specifically in excel, as the job requires excel extensively. Be able to analyze data. Excellent verbal/written communications skills in English/Spanish and strong analytical/teamwork skills. About Sumitomo Electric Wiring Systems, Inc. Sumitomo Electric Wiring Systems, Inc. (SEWS) is part of the Sumitomo family of companies, a 400 year old brand with a reputation for quality and reliability. With the support of facilities throughout North America, SEWS has been delivering innovative solutions to automakers for over 30 years, and is a leading supplier of electrical distribution systems, components and electronics. SEWS is committed to technical development worldwide and with a global network of resources, is able to deliver a truly competitive advantage to each of our customers. Our associates are what drive Sumitomo's continued growth, which is why we proudly offer a competitive salary and comprehensive benefits package, including Medical, Dental, Vision, Disability, Life, 401(k) with match, tuition benefits, paid holidays and vacation. To learn more about us, please visit *************** Follow Us on LinkedIn: ***************************************************************** About the Sumitomo Electric GroupSince the founding of Sumitomo Electric Industries, Ltd. in 1897 with copper wire production, we have developed many new technologies and products through innovative R&D activities based on Sumitomo Electric manufacturing technologies for electric wires and power cables. With more than 350 subsidiaries worldwide, we continue to introduce a wide variety of products that fulfill the expectations of society, in five business fields: Automotive, Information & Communications, Electronics, Environment & Energy, and Industrial Materials. We are a Fortune global 500 company. To learn more about Sumitomo Electric Group, please visit ********************** Follow Us on LinkedIn: ************************************************* **Interested Candidates Should Submit Cover Letter when Applying ** An Equal Opportunity Employer M/F/D/V

Job Title: Documentation Specialist - Sr. Period: 10/28/2024 to 10/28/2025 - possibility of extension/direct hire Hours/Week: 40 hours - hours over 40 will be paid at time and a half Rate: $20/hour Contract Type: W-2 only Scope of Services: The Document Specialist prepares, edits, files, and assembles various types of documentation such as reports, technical documents, records, or correspondence. The role includes maintaining numerical, alphabetical, chronological, and subject filing systems. The Documentation Specialist is responsible for file maintenance and record-keeping, as well as locating and removing file material upon request. Role, Responsibilities, and Deliverables: Document Preparation: Prepare and edit documentation including reports, technical documents, records, and correspondence, ensuring accuracy and consistency. File Maintenance: Maintain and organize numerical, alphabetical, chronological, and subject filing systems for easy retrieval of documents. Record Keeping: Keep detailed records of all documents, ensuring that files are updated regularly and accurately. Document Assembly: Assemble and compile documents for various purposes, ensuring completeness and adherence to standards. File Requests: Locate and remove file material upon request, ensuring quick and efficient access to necessary documents. Document Review: Review documents for accuracy, completeness, and compliance with company standards and regulations. Collaboration: Work closely with various departments to gather necessary information and ensure that documentation meets organizational needs. Process Improvement: Identify opportunities for improving documentation processes and implement changes to enhance efficiency and accuracy. Training: Train new employees on documentation processes and procedures to ensure consistency across the organization. Compliance: Ensure that all documentation complies with relevant legal and regulatory requirements. Experience: Educational Background: High school diploma or equivalent; additional education or certification in documentation management is a plus. Professional Experience: 0-3 years of experience in documentation preparation, filing, and record-keeping in a professional setting. Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and document management systems. Attention to Detail: Strong attention to detail with the ability to spot errors and inconsistencies in documents. Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and priorities effectively. Communication Skills: Strong written and verbal communication skills to interact with various stakeholders and ensure clear and concise documentation. Problem-Solving Skills: Ability to identify and resolve issues related to documentation processes and systems. Confidentiality: Ability to handle sensitive and confidential information with discretion. Team Player: Ability to work effectively both independently and as part of a team. Preferred Qualifications: Certification: Certification in documentation or records management. Experience in a Specific Industry: Experience in a particular industry, such as healthcare, legal, or technical fields, may be preferred depending on the company's needs. Knowledge of Compliance Standards: Familiarity with industry-specific compliance standards and regulations related to documentation and record-keeping. JOB CODE: ABOJP00037461

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: HIM - CDE - 2 Job Summary: JOB SUMMARY Ensures capture of discharge diagnosis and procedures independently. Documents the patient's clinical status and care provided. Performs concurrent review of patient records for documentation to support assignment of clinical codes. . KEY RESPONSIBILITIES • Performs assessment of patient records to evaluate documentation for accuracy, legibility and completeness. • Works with coding staff to ensure documentation of discharge diagnoses, including any coexisting co-morbidities, and procedures are complete. • Communicates with providers regarding missing, unclear, or conflicting clinical documentation. • Collaborates with case managers, nursing staff, and other staff on documentation issues and resolves provider queries prior to patient discharge. • Monitors provider documentation queries for timely and compliant response and escalates issues. • The responsibilities listed are a general overview of the position and additional duties may be assigned. TECHNICAL CAPABILITIES • Relationship Management: Manages internal and external organizational relationships with clients, vendors, partners and staff. • Critical Thinking (Novice): The objective analysis and evaluation of an issue in order to form a judgment. • Medical Coding (Intermediate): The transformation of healthcare diagnosis, procedures, medical services, and equipment into universal medical alphanumeric codes. • Verbal Communication (Novice): Ability to enunciate clearly, using appropriate voice control and body language. Effectively transmits technical and business ideas and information to others. Listens carefully to ascertain points being made before trying to be understood. • Written Communication (Novice): Demonstrates the ability to write clear, detailed, and comprehensive status reports, memos and documentation. Demonstrates an understanding of effective composition, such as having first line in a paragraph state the subject. Our Nursing Philosophy: We believe highly skilled and specialized nursing care is essential to Vanderbilt University Medical Center's mission of quality in patient care, education and research. We believe nursing is an applied art and science focused on helping people, families and communities reach excellent health and well-being. As a Vanderbilt University Medical Center employee, you make a difference to our patients and their families by bringing compassion and care to those in need of hope and healing. Please see our current employee benefits offered: Affordable High Quality Health Plan Options Dental and /or vision plan 403 (b) retirement plan Paid Time off (flex PTO) Tuition Reimbursement and adoption assistance (maximums applied) Short-Long term disability Subsidized backup childcare And many more... Ask us about our current inpatient nursing supplemental Pay Program! Achieve the Remarkable: Learn more about VUMC Nursing here. Core Accountabilities: Organizational Impact: Independently delivers on objectives with understanding of how they impact the results of own area/team and other related teams. Problem Solving/ Complexity of work: Utilizes multiple sources of data to analyze and resolve complex problems; may take a new perspective on existing solution. Breadth of Knowledge: Has advanced knowledge within a professional area and basic knowledge across related areas. Team Interaction: Acts as a "go-to" resource for colleagues with less experience; may lead small project teams. Core Capabilities : Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements. Position Qualifications: Responsibilities: Certifications: LIC-Registered Nurse - Licensure-Others Work Experience: Relevant Work Experience Experience Level: 3 years Education: Graduate of an approved discipline specific program Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.

Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results. The Opportunity: CAREER OPPORTUNITY OFFERING Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement The starting salary for this position is $47,400 annually, final compensation will be based on experience Full-time position (40hrs per week), primarily working Monday-Friday dayshift in the Emergency Department; however, must be available to work evenings, nights, and weekends, based upon department demand. Job Summary: The Patient Access Supervisor organizes and coordinates the activities of assigned staff to ensure safe, effective, and appropriate work in a fiscally responsible manner. Handles and solves problems related to area of assignment. Maintains a working knowledge of functions in area of responsibility. Works in conjunction with patient access manager to develop and coach staff, creating optimal performance. Conducts and oversees orientation and training of all Patient Access staff. Performs Revenue Cycle tasks that are necessary to ensure compliance and excellent customer service. Assist Patient Access Manager with day-to-day operations. Essential Job Functions: Coordinates all registration duties with direct and indirect reporting employees. Ensures registration and pre-registration duties are completed daily. Provides training to staff. Monitors daily productivity and communicates with staff. Provides and reviews reporting to track department performance in key metrics including point of service, wait times, overtime, productivity, and others as necessary. Report needs may be daily, weekly, monthly, quarterly, annually, or as requested. Assigns and coordinates staff schedule, including scheduling rotation, time off, and call-offs as necessary. Ensures that department coordinates schedules in accordance with organizational policies. Minimizes overtime while maximizing productivity. Responsible for upfront collection process tracking and monitoring. Assigns goals, and provides coaching and corrective action as appropriate. On-call rotation which includes days, nights, and weekends as necessary. While performing on-call duties, the Supervisor may be required to provide administrative and educational guidance to staff via telephone. If necessary, the Supervisor may be required to fill in for call-offs, staffing issues, or unexpected volumes. Assists with developing department processes and procedures. Conducts staff training, education, and development. Conducts audits to ensure acceptable performance and provides continual coaching and education as necessary. Acts as a resource person for staff and ancillary departments. Embraces standards of behavior to provide and promote excellent customer service for both internal and external customers. Holds self and others accountable for behaviors that promote service excellence. Manages assigned projects regarding implementing, tracking, and process changes. Reports to Patient Access Leadership routinely for monitoring. Participates in daily facility activities as assigned by Patient Access Leadership. Gathering of statistical information of assigned. Works in the department as needed in designated areas. Assists with staff evaluations. Maintains time/attendance system. Attend facility meetings as required/needed by department and/or client to ensure process alignment and effective communication between clinical team and our team. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Associates may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Ensemble Required License / Certification: Certified Healthcare Access Management (CHAM) Certified Revenue Cycle Representative (CRCR) Job Experience: - 1 to 3 Years Preferred Knowledge, Skills and Abilities: 2 Year/ Associate degree or 4 year/ Bachelor's Degree 2-3 years of supervisory experience in healthcare or business field preferred Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office. Knowledge of registration, insurance, scheduling, and/or verification and hospital billing Join an award-winning company Five-time winner of “Best in KLAS” 2020-2022, 2024-2025 Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024 Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024 Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023 Energage Top Workplaces USA 2022-2024 Fortune Media Best Workplaces in Healthcare 2024 Monster Top Workplace for Remote Work 2024 Great Place to Work certified 2023-2024 Innovation Work-Life Flexibility Leadership Purpose + Values Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include: Associate Benefits - We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. Our Culture - Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation. Growth - We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. Recognition - We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories. Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact *****************. This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role's range. EEOC - Know Your Rights FMLA Rights - English La FMLA Español E-Verify Participating Employer (English and Spanish) Know your Rights

**Discover Vanderbilt University Medical Center** : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research. **Organization:** HIM - CDE - 2 **Job Summary:** JOB SUMMARY Ensures capture of discharge diagnosis and procedures independently. Documents the patient's clinical status and care provided. Performs concurrent review of patient records for documentation to support assignment of clinical codes. . KEY RESPONSIBILITIES - Performs assessment of patient records to evaluate documentation for accuracy, legibility and completeness. - Works with coding staff to ensure documentation of discharge diagnoses, including any coexisting co-morbidities, and procedures are complete. - Communicates with providers regarding missing, unclear, or conflicting clinical documentation. - Collaborates with case managers, nursing staff, and other staff on documentation issues and resolves provider queries prior to patient discharge. - Monitors provider documentation queries for timely and compliant response and escalates issues. - The responsibilities listed are a general overview of the position and additional duties may be assigned. TECHNICAL CAPABILITIES - Relationship Management: Manages internal and external organizational relationships with clients, vendors, partners and staff. - Critical Thinking (Novice): The objective analysis and evaluation of an issue in order to form a judgment. - Medical Coding (Intermediate): The transformation of healthcare diagnosis, procedures, medical services, and equipment into universal medical alphanumeric codes. - Verbal Communication (Novice): Ability to enunciate clearly, using appropriate voice control and body language. Effectively transmits technical and business ideas and information to others. Listens carefully to ascertain points being made before trying to be understood. - Written Communication (Novice): Demonstrates the ability to write clear, detailed, and comprehensive status reports, memos and documentation. Demonstrates an understanding of effective composition, such as having first line in a paragraph state the subject. **Our Nursing Philosophy:** We believe highly skilled and specialized nursing care is essential to Vanderbilt University Medical Center's mission of quality in patient care, education and research. We believe nursing is an applied art and science focused on helping people, families and communities reach excellent health and well-being. As a Vanderbilt University Medical Center employee, you make a difference to our patients and their families by bringing compassion and care to those in need of hope and healing. Please see our current employee benefits offered: + Affordable High Quality Health Plan Options + Dental and /or vision plan + 403 (b) retirement plan + Paid Time off (flex PTO) + Tuition Reimbursement and adoption assistance (maximums applied) + Short-Long term disability + Subsidized backup childcare + And many more... **Ask us about our current inpatient nursing supplemental Pay Program!** **Achieve the Remarkable:** Learn more about VUMC Nursing here (******************************************** . **Core Accountabilities:** Organizational Impact: Independently delivers on objectives with understanding of how they impact the results of own area/team and other related teams. Problem Solving/ Complexity of work: Utilizes multiple sources of data to analyze and resolve complex problems; may take a new perspective on existing solution. Breadth of Knowledge: Has advanced knowledge within a professional area and basic knowledge across related areas. Team Interaction: Acts as a "go-to" resource for colleagues with less experience; may lead small project teams. **Core Capabilities** **:** Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services: - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements. **Position Qualifications:** **Responsibilities:** **Certifications:** LIC-Registered Nurse - Licensure-Others **Work Experience:** Relevant Work Experience **Experience Level:** 3 years **Education:** Graduate of an approved discipline specific program _Vanderbilt Health is committed_ _to fostering an_ _environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled._

Bermex, Inc.Full time Regular The Meter Services Supervisor reports to the Operations or Project Manager at Bermex. This position plays a key role in interacting with customers, holding knowledge of industry standards, interfacing with management from within and outside of the department, and leading special initiatives in the meter reading department. This position also requires a high degree of metering reading knowledge, excellent time management, and exceptional interpersonal communication skills. What You'll Do Meter Services Supervision: Identify, investigate, and resolve issues ensuring deadlines are met Partner with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experienced Work with Manager and other leaders to identify and address inefficiencies and opportunities for cost reduction Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers Recommend and implement personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services Requisition needed personnel, supplies, equipment, parts, or repair services Meter Reading Assistance: Drive vehicles or equipment to complete work assignments or to assist workers Interpret transportation regulations, safety regulations, or company policies and procedures for workers Prepare, compile, and submit reports on work activities, operations, productivity, or work-related accidents Resolve worker problems or collaborate with employees to assist in problem resolution Perform or schedule repairs or preventive maintenance of vehicles and other equipment Assist workers in tasks, as needed, such as reading daily meters/skips Extensively walk and stand for much of the workday Occasionally work outside in various weather conditions (rain, sleet, hail, snow, extreme heat or cold, etc) Exert physical force moving objects (routinely 10lbs of force, up to an occasional 50lbs of force) Customer Communication: Handle customer inquiries when applicable or refer customer complaints to the appropriate authorities Provide general information about the meter services to customers, when applicable Use telephones, tablets, and/or computers to communicate Other duties as assigned. About You Must Haves: Education: High School Degree or GED Experience: Must be 21 years of age or older. Must have at least 2 years of experience in project management or a similar supervisory role. Upon hire, the candidate will need to complete and pass all Pipeline Operator Qualification (OQ) training Nice to Have: Education: Bachelor's Degree Experience: 3 years of experience in smart metering supervision or a related field; 1 year of continuous work with the same employer, and/or 6 or more months working outdoors Your Skills: Ability to multi-task, and work independently and as a team Excellent leadership skills and ability to manage a team Exceptional flexibility in daily routines and route scheduling Project management skills Proven understanding of industry standards Adequate time management skills to facilitate worker efficiencies Excellent communication skills, comfortable interacting with management and customers Ability to interact with unhappy or negative customers in a professional manner Excellent attention to detail for problem solving and finding Ability to walk long distances and prepare for weather conditions, accordingly Drug/Alcohol Testing: Drug/alcohol testing is required Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric, and meters Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters Benefits Health and Safety: Group health plans including medical/prescription, dental, vision and a variety of other coverage options Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability Flexible Spending Accounts or an option for a Health Saving Account with company match Company paid Employee Assistance Program (EAP) for all employees and eligible family members Retirement: Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost Roth or Traditional 401(k) Retirement plan with company match PTO Plans (after 90 completed days of service for full-time employees): Paid Vacation Paid Holidays Paid Wedding Day Veterans Day paid time off for our veterans Paid Sick Time (New York based positions ONLY) Perks/Allowances Company vehicle (for all driver-based positions) Gas card for company vehicle (if applicable) Company provided cell phone or mobile allowance (if applicable) Boot allowance from approved vendors Daily per diem for travel-based positions We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ************** and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Company: ACRT, Inc.

The Supervisor I-Member & Recipient Services is responsible for the day-to-day management of staff, overseeing performance and providing supervision and problem-solving assistance to Call Center staff. Responsibilities include but are not limited to maintaining service coverage without gaps, training, data integrity, computer support, problem-solving, development of procedures and participation in hiring, onboarding, and line-specific coverage. This position is full-time remote. Selected candidate must reside in North Carolina. Some travel for onsite meetings to the Home office may be required. Responsibilities & Duties Manage Call Center Services Assure Screening, Triage and Referral function is in accordance with DHHS contracts, Federal and State requirements Provide procedural staffing of cases in real-time throughout the Call Center workday Provide procedural and telephonic support during line-specific operational hours Enforce Call Center policies and procedures to ensure compliance with local, state, and federal contractual requirements and agency policy Maintain, and ensure implementation of department desk reference, written resource guides, and resource database Assist with the timely dissemination and integration of relevant information from multiple sources Maintain proficiency in multiple software packages (some unique to Call Center environment) Maintain proficiency in problem-solving IT issues to ensure staff coverage during line-specific operational hours Provide queue coverage during times of high call volume or low staffing, which includes completing all the duties described in job descriptions for Provider Helpdesk Network Specialist, Provider Helpdesk Team Lead, and Member Services Coordinator Perform job functions during inclement weather and on assigned holidays (either on-site or remotely) Work independently to prioritize tasks, including large projects with multiple stakeholders and tightly focused, real-time problem-solving Participate effectively in agency-wide objectives which may include, but not limited to, attending meetings, participating on committees, reporting, conversing across multiple media opportunities, and/or ad hoc discussions Liaise with IT staff on behalf of direct reports to ensure timely resolutions to unique Call Center technological issues Create, develop, and maintain databases for department goals related to backup health records, communications within Alliance, personnel documents, desk reference, and recruitment efforts Monitor provider availability and notify the Director of Member & Recipient Services when provider capacity is problematic Help problem-solve issues that affect customers, efficiency, and productivity Monitor service calls to evaluate employee demeanor, technical accuracy, and conformity to Alliance policies Make recommendations for improvements to the Director-Member & Recipient Service Respond to questions and provide recommendations for corrective services to address customer complaints that exceed the capacity of Call Center employees Monitor for gaps in workflow and referral process and create new processes as needed Provide coverage to ensure call volume is managed as needed Assist with development and review of Call Center policies and protocols Conduct monthly Call Center audits Other tasks as assigned Manage & Develop Staff Work with Human Resources and the Director-Member & Recipient Services to attract, maintain, and retain a highly qualified and well-trained workforce Including development of interview tools, hiring checklists etc. Adapt supervision strategies to accommodate both on-site and teleworking staff, such as using technology resources, flexible scheduling and training strategies Effectively participate in team-based consensus building to provide consistent, strengths-based feedback to Call Center staff Train and coach Call Center staff on job functions, policies and procedures, and productivity standards, including developing training materials to ensure consistent and successful staff performance Monitor recorded calls to evaluate employee performance, technical accuracy, and conformity to Call Center policies Review and analyze Call Center reports regarding quality, productivity and training needs, and identify and propose possible solutions Make recommendations for necessary changes in staffing based on days of the week, seasonal fluctuations, other environmental events, and telephone system data Organize workflows and ensure staff understand their roles and responsibilities Ensure the department has the needed tools and resources to achieve organizational goals and to support employees and ensure compliance with licensure, regulatory, and accreditation requirements Actively establish and promote a positive, diverse, and inclusive working environment that builds trust Ensure all staff are treated with respect and dignity Ensure standards are transparent and applied consistently, impartially, and ethically over time and across all staff members Work to resolve conflicts and disputes, ensuring that all participants are given a voice Set goals for performance and deadlines in line with organization goals and vision Effectively communicate feedback and provide ongoing coaching and mentoring to staff and support a learning environment to advance team skills and professional development Cultivate and encourage efforts to expand cross-team collaboration and partnership Develop and lead bi-weekly staff meetings on topics that highlight current Call Center needs Monitor administrative tasks to be completed by Call Center Clinicians, Call Center Coordinators, and Provider Helpdesk Network Specialists Develop, maintain, and train staff on training block Provide training to stakeholders, providers, and community regarding the MCO functions and access to services Train staff and providers on technologies to support STR function of the Tailored Plan Analyze Data and Complete Reports Ensure the accuracy of reports and other data elements Assist with Call Center reporting requirements Review and analyze Call Center reports regarding quality, productivity, and training needs Prepare composite reports from individual reports submitted by subordinates and provide leadership in leading quality improvement efforts within the Call Center Communicate & Collaborate Serve as a liaison for the organization to the community, providers, and stakeholders Provide training to stakeholders, providers, and community regarding Alliance functions and access to services Facilitate productive dialog between staff, Call Center department leadership, including receiving concerns, questions, suggestions and innovations of staff and directing information accordingly Minimum Requirements Education & Experience : Bachelor's degree from an accredited college or university in Human Services or related field and five (5) years' experience in a community, business or governmental program that delivers mental health support services (e.g., adults with mental illness, children with severe emotional disturbance, persons with developmental disabilities, adults and children with substance abuse disorders). Preferred: Master's degree and clinical experience preferred. Knowledge, Skills, & Abilities Knowledge of human services agencies, community resources, churches, schools, and related organizations that provide services to clients and their families served by Alliance Knowledge of Tailored Plan care management programs Knowledge of state and federal client rights protection statues, regulations, and applicable laws Effective written and oral communication skill, interpersonal skills, excellent customer service skills Proficient in using basic computer programs, internet De-escalation skills Ability to analyze oral and written information to identify rights protection complaint issues Ability to multitask, manage time, prioritize work, and use problem-solving approaches. Ability to coordinate effectively with staff from various agencies Ability to read, analyze, and interpret regulations, policies, and procedures to service providers Ability to execute work plans and coordinate work effectively Ability to operate computer equipment and generate reports and records Ability to learn specific data programs used for Call Center tracking Ability to triage caller needs for urgency and resolve issues in a calm and supportive manner Ability to perform in a fast paced, ever changing and often high stress environment Salary Range $77,868 -$99,282/ Annually Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity. An excellent fringe benefit package accompanies the salary, which includes: Medical, Dental, Vision, Life, Long Term Disability Generous retirement savings plan Flexible work schedules including hybrid/remote options Paid time off including vacation, sick leave, holiday, management leave Dress flexibility

The Role We're looking for a dynamic Management Supervisor to join our growing Lottery Solutions team within the Digital group. In this role, you'll lead key client relationships, guiding strategy and execution across multiple digital programs that connect technology, marketing and measurable results. You'll partner closely with strategists, architects and development leads to deliver high-impact web and mobile initiatives while ensuring a seamless client experience. This role is ideal for someone who thrives at the intersection of client partnership, digital strategy and team leadership - and who's excited by the opportunity to shape and grow a category-defining practice. What You'll Do Lead day-to-day and strategic oversight for multiple lottery client accounts, ensuring digital programs align with business goals and agency standards. Serve as the senior point of contact and trusted adviser for client executives, translating objectives into actionable strategies and solutions. Collaborate with cross-functional teams-strategy, UX, development, and creative-to deliver web, mobile, and marketing technology projects that perform. Manage scopes, budgets, timelines, and deliverables, balancing client value and agency profitability. Build, coach, and mentor a high-performing account team; provide clear direction, feedback, and career growth opportunities. Identify and pursue opportunities for innovation and partnership across accounts. Gather and translate client requirements into clear business and functional insights for internal teams. Present agency ideas and work with professionalism, clarity, and enthusiasm. Support new business conversations and early prospect engagements in partnership with the Lottery Solutions leadership team. Ensure exceptional quality, communication, and accountability throughout all stages of client work. Skills and Qualifications 8+ years of experience managing client accounts delivering digital or web-based solutions, ideally in an agency or marketing environment. Proven success leading multiple accounts with combined budgets of $3M or more. Strong understanding of digital strategy, marketing technology, and integrated program management. Demonstrated ability to build and sustain long-term client relationships based on trust, clarity, and measurable value. Excellent communication and presentation skills, including experience engaging with executive-level stakeholders. Analytical and critical thinking skills with a proactive, solution-oriented mindset. Experience mentoring and developing account or project management talent. Highly organized and adaptable-comfortable managing competing priorities in a fast-paced environment. Experience in the lottery, gaming, or regulated industries is a strong plus. Why You'll Love Working Here Long-Term Partnerships: Our clients stay with us for more than 12 years, a reflection of trust and collaboration. Award-Winning Work: Be part of campaigns recognized for creativity, strategy and results. Flexibility and Balance: Hybrid schedules and flexible hours support your life and your best work. Inclusive Culture: Our workplace values every perspective and creates space for all voices. Growth and Learning: Experience opportunities for professional and personal development through ongoing learning programs. Benefits Highlights Time Off: Flexible policy; most teammates enjoy 4-6 weeks annually Family Support: 12 weeks of fully paid parental leave Health & Wellness: Comprehensive medical, dental and vision coverage, plus telemedicine, behavioral health and access to the Calm app Lifestyle Perks: Wellness and creative stipends, phone plan support, and partner discounts Financial Benefits: 401(k) with company contributions, student-loan paydown and college-savings options Digital Team Values At Marcus Thomas, our values shape how we work with each other and with our clients. Accountable: You do what you say you will do. Critical Thinker: You seek better ways of doing things. Process-Driven: You follow and improve the systems that help us deliver. Community-Minded: You value inclusion, cultural awareness, and different perspectives. Collaborative: You communicate, listen, and support your teammates. Human-Centric: You prioritize people and purpose in every decision. Curious: You're eager to learn and explore new ideas. Our Hiring Process To support fairness and consistency, we use AI tools to assist with parts of the process. Résumés may be reviewed initially with an AI assistant that compares experience and skills to the job description and highlights potential matches for our recruiting team. Candidates can choose to opt out of AI résumé screening when applying. We also use AI to record and transcribe interviews to promote accuracy and equity. Transcripts may be reviewed by HR to confirm that all candidates are treated respectfully and evaluated fairly. Candidates can opt out of this transcription feature at any stage. While AI helps us stay organized and consistent, every decision to move a candidate forward is made by real people. Our recruiting and hiring teams remain hands-on throughout the process and use AI only as a tool, not as a decision-maker for how to find talent. Diversity, Equity & Inclusion At Marcus Thomas, we believe diversity is a strength and that great ideas come from different perspectives. We're committed to creating opportunities for talented individuals who have been historically underrepresented in our industry and to fostering an inclusive culture where everyone can grow, thrive and do their best work. We encourage women, people of color, LGBTQIA+ individuals, immigrants, people of all religions and nationalities, and people with disabilities to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability.

If you are a civil engineering professional eager to advance your career within the Commonwealth, Engineering District 5-0 has an exciting opportunity for you. We are currently on the lookout for candidates to fill the role of Transportation Construction Inspector Supervisor, specifically as the Team Leader for our Bridge Inspection Team. In this pivotal position, you will oversee a dedicated team responsible for conducting thorough safety inspections of bridges across various counties, including Berks, Carbon, Lehigh, Monroe, Northampton, and Schuylkill. Your work will be guided by the National Bridge Inspection Standards as well as departmental regulations, ensuring that existing structures are evaluated meticulously for safety and compliance. This role not only offers the chance to lead a team but also to play a crucial part in maintaining the integrity of our transportation infrastructure. DESCRIPTION OF WORK In this role, the employee is tasked with overseeing Transportation Construction Inspectors who are responsible for evaluating the quality of materials and workmanship involved in bridge construction projects. The work encompasses a thorough examination of existing bridges, focusing on critical elements such as structural members, foundations, supports, and all associated components. Additionally, this position entails meticulous documentation of inspection and testing processes, as well as the results obtained. The employee will prepare comprehensive reports and action plans to address any identified deficiencies, ensuring that all records are accurately maintained within the Bridge Management System (BMS2). Collaboration is key, as the role involves working alongside various construction and heavy equipment, coordinating efforts with county, state, and local personnel, as well as contractors. Furthermore, the employee is expected to exercise independent judgment to make informed technical decisions on-site, ensuring that all aspects of the construction process adhere to established standards and regulations. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: * Full-time employment * Work hours are 7:00 AM to 3:00 PM, Monday - Friday, with a 30-minute lunch. * You will work closely with vendors and work hours may change based on vendor availability. * This position may require travel and overtime as needed. * Telework: You may have the opportunity to work from home (telework) part-time on ad-hoc basis upon successful completion of probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Allentown. The ability to telework is subject to change at any time. Additional details may be provided during the interview. * Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $51,971.00 (before taxes). * You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: * One year as a Transportation Construction Inspector (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or * Two years of construction inspection experience and an associate's degree in civil engineering, mechanical engineering, geotechnical engineering, surveying engineering technology, or a closely related engineering technology; or * An equivalent combination of experience and training. Condition of Employment: * This position is required to meet the qualifications for a bridge inspection team leader as defined by the current National Bridge Inspection Standards. * This position requires possession of a valid non- commercial Pennsylvania Class C Driver's License or equivalent. Other Requirements: * You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. * You must be able to perform essential job functions. How to Apply: * Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). * If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. * Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. * Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: * Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans. Telecommunications Relay Service (TRS): * 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION * Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). * Your score is based on the detailed information you provide on your application and in response to the supplemental questions. * Your score is valid for this specific posting only. * You must provide complete and accurate information or: * your score may be lower than deserved. * you may be disqualified. * You may only apply/test once for this posting. * Your results will be provided via email. Learn more about our Total Rewards by watching this short video! See the total value of your benefits package by exploring our benefits calculator. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visit ********************* and click on the benefits box. * Eligibility rules apply. 01 Condition of Employment - Do you possess a current driver's license which is not under suspension? * Yes * No 02 If you answered "Yes" to the previous question, please provide you license number and expiration date. If you answered "No", type N/A in the text box below. 03 Condition of Employment - Do you possess an active Professional Engineer license? * Yes * No 04 If you answered "Yes" to the previous question, please provide your license number and expiration date. If you answered "No", type N/A in the text box below. 05 Condition of Employment - Have you successfully passed the NCEES Fundamentals of Engineering exam? * Yes * No 06 Condition of Employment - Have you successfully completed a Federal Highway Administration (FHWA) approved comprehensive bridge inspection training course? * Yes * No 07 Condition of Employment - Are you NICET certified as a Level III or Level IV Bridge Safety Inspector? * Yes * No 08 Condition of Employment - What level of conferred degree do you possess in engineering from a college or university accredited by or determined as substantially equivalent by the Accreditation Board for Engineering and Technology? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If you answer this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting ********************* and clicking the Evaluation Services link. * A conferred Associate's degree * A conferred Bachelor's degree or higher * None 09 Condition of Employment - How much full-time bridge inspection work experience do you possess? * 5 years or more * 4 but less than 5 years * 2 but less than 4 years * None of the above 10 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 11 Have you been employed by the Commonwealth of Pennsylvania as a Transportation Construction Inspector for one or more years full-time? * Yes * No 12 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 13 How many years of full-time construction inspection experience do you possess? * 4 years or more * 3 but less than 4 years * 2 but less than 3 years * 1 but less than 2 years * Less than 1 year * F. None 14 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 15 How much college level coursework have you completed in civil engineering, mechanical engineering, geotechnical engineering, surveying engineering technology, or a closely-related engineering technology? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If you answer this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting ********************* and clicking the Evaluation Services link. * 120 credits or more * 90 but less than 120 credits * 60 but less than 90 credits * 30 but less than 60 credits * E. Less than 30 credits * F. None 16 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to our FAQ page. * Yes 17 WORK BEHAVIOR 1 - BRIDGE INSPECTIONS Performs safety inspections of various types of bridge structures such as steel, concrete, and wood to identify structural deficiencies and ensure public safety. Levels of Performance Select the "Level of Performance" which best describes your claim. * A. I have experience performing safety inspections on steel, concrete, and wooden bridge structures. * B. I have experience performing safety inspections on steel or concrete bridge structures. I have NOT inspected wooden bridge structures. * C. I have experience performing safety inspections on wooden bridge structures. I did NOT perform safety inspections on steel or concrete bridge structures. * D. I have NO experience related to this work behavior. 18 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience. * The type(s) of bridge(s) on which you performed safety inspections. * The type(s) of structural deficiencies you identified. * Your level of responsibility. 19 WORK BEHAVIOR 2 - INSPECTION REPORTS Analyzes bridge inspection data, provides engineering recommendations for the repair or replacement of bridge components, and identifies the priority of the order that repairs should take place. Prepares bridge safety inspection reports, sketches, photos, and other tracking spreadsheets. Levels of Performance Select the "Level of Performance" that best describes your claim. * A. I have experience analyzing bridge inspection data, providing engineering recommendations for the repair or replacement of bridge components, and identifying the priority of the order that repairs should take place. I also prepared bridge safety inspection reports, sketches, photos, or spreadsheets. * B. I have experience analyzing construction inspection data NOT related to bridge structures. I provided engineering recommendations for the repair or replacement of relative components and identified the priority of the order that repairs should take place. I also prepared safety inspection reports, sketches, photos, or spreadsheets. * C. I have experience conducting various safety inspections such as mechanical, electrical, or building. I provided recommendations for the repair or replacement of relative components. I also prepared standard safety inspection reports that did not include sketches, photos, or spreadsheets. * D. I have NO experience related to this work behavior. 20 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience. * Bridge inspection data you analyzed. * Construction inspection data you analyzed. * Safety inspections you conducted. * Examples of engineering recommendations you provided for the repair or replacement of bridge components. * Your level of responsibility. 21 WORK BEHAVIOR 3 - TECHNICAL ASSISTANCE Provides technical assistance and guidance to agency staff in county maintenance district offices, municipalities, and various other technical and professional agencies regarding federal and state bridge inspection policies and procedures, regulations, and documentation. Levels of Performance Select the "Level of Performance" that best describes your claim. * A. I have experience providing technical assistance and guidance to agency staff such as in county maintenance district offices, municipalities, and various other technical and professional agencies regarding federal and state BRIDGE INSPECTION policies and procedures, regulations, and documentation. * B. I have experience providing technical assistance and guidance to agency staff and various other technical and professional agencies regarding federal and state inspection policies and procedures, regulations, and documentation involving areas such as BUILDING CONSTRUCTION, HOME INSPECTIONS, OR HIGHWAY INSPECTIONS. * C. I have experience providing technical assistance and guidance to others in ANY FIELD regarding policies and procedures, regulations, or documentation. * D. I have successfully completed college-level coursework related to communications, public speaking, or public relations. * E. I have NO experience or education related to this work behavior. 22 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience. * Examples of the type of technical assistance you provided and to whom you provided it. * Your level of responsibility. 23 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * College/University * Course Title(s) * Credits/Clock Hours 24 WORK BEHAVIOR 4 - SUPERVISION Supervises subordinate staff by assigning work, reviewing employee performance, preparing evaluation reports, providing guidance and training, approving/disapproving leave requests, and resolving/responding to grievances or complaints. Levels of Performance Select the "Level of Performance" that best describes your claim. * A. I have experience supervising subordinate staff that included responsibilities such as assigning work, reviewing employee performance, preparing evaluation reports, providing guidance and training, approving/disapproving leave requests, and resolving/responding to grievances or complaints. * B. I have experience serving as a lead worker. I performed duties such as providing on-the-job training to newly hired staff, reviewing their work, and providing input to the supervisor. I was not responsible for assigning their work, reviewing employee performance, preparing evaluation reports, providing guidance and training, approving/disapproving leave requests, or resolving/responding to grievances or complaints. * C. I have completed formal supervisory training. * D. I have NO experience or training related to this work behavior. 25 In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. * The name(s) of the employer(s) where you gained this experience. * Your level of supervision (i.e., 1st level supervisor, manager). * Type(s)/classification(s) of employee(s) you supervised. * Your experience performing lead work. 26 If you have selected the level of performance pertaining to training, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. * Training Source * Course Title(s) * Credits/Clock Hours Required Question Employer Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website ****************************

Purpose: The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role will oversee the processes relating to cashiering, returns, cash office functions, inventory management, e-commerce support, in addition to providing customers with an exceptional shopping experience. Successful connected customer supervisors are: Team builders Customer service champions Detail oriented and highly organized Excellent communication and listening skills Minimum Eligibility Requirements: Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience High school diploma and/or GED Minimum of (2) years of computer experience in a work environment Essential Job Functions: Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out) Lead inventory management and accuracy throughout the store Process customer refunds and exchanges according to established guidelines Oversee signage updates and price changes for store SKU's Assist customers with product selection and answer product related questions Partner with management to determine which products need SKUs, price changes and need to be returned Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system Review shipping and receiving documents for accuracy Audit reports including inventory control, return of sale, and void reports Monitor incoming and outgoing trucks logs Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station Return products to the correct in store location after customer merchandise returns Clean and stock products according to Floor & Decor's standards Point of contact for e-commerce team members to contact regarding inventory availability in the store Responsible for supervising inventory movement within the store Available to open and/or close store in an effective manner This position description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time. Benefits offered Based on eligibility our associates may opt into benefits coverage. 401k Bonus opportunities at every level Working Conditions (travel & environment) While performing the duties of this job, the employee is exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. Potential car travel to other stores for support Flexible hours to fit around your schedule On the job training Opportunity for advancement Our people are our most important asset and we pride ourselves in teamwork Diverse perspectives and experiences are a vital to our success and Floor & Decor is committed to creating an inclusive culture. Physical/Sensory Requirements Ability to lift 25 pounds or more on a consistent basis. Ability to sit, squat or stand for long periods of time. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion. Store Hours Monday - Friday 7:00 AM - 8:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Pickup Hours Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Benefits & Rewards Bonus opportunities & career advancement opportunities at every level Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria) Work-life balance, including: Paid vacation and sick time for eligible associates Paid holidays plus a personal holiday Paid Volunteer Time Off that starts on Day 1 Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Job Details Kettering Health Springfield | Springfield | Resource (PRN) | Varied Shift Responsibilities & Requirements 's major duties include, but are not limited to the following: * Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication. * Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts * Ensuring that payer sources and payment arrangements and options have been discussed * Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable) * Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account * Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents Preferred Qualifications Qualifications: * Previous registration or scheduling experience strongly preferred * Excellent written and oral communication skills * Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge * Demonstrated competency in working in teams and ability to effectively communicate with all levels * Ability to learn site specific patient processing software. * Computer literate and very strong with Microsoft Office Suite. * Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner * Flexible schedule to fit staffing needs. Education: * High school diploma required * One or more years of medical office or customer service experience required Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Job Details Kettering Health Springfield | Springfield | Part-Time | Third Shift Responsibilities & Requirements 's major duties include, but are not limited to the following: Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication. Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts Ensuring that payer sources and payment arrangements and options have been discussed Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable) Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents Preferred Qualifications Qualifications: Previous registration or scheduling experience strongly preferred Excellent written and oral communication skills Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge Demonstrated competency in working in teams and ability to effectively communicate with all levels Ability to learn site specific patient processing software. Computer literate and very strong with Microsoft Office Suite. Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner Flexible schedule to fit staffing needs. Education: High school diploma required One or more years of medical office or customer service experience required Overview Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.