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Working At Dollar General

Zippia Score 4.5

Review Submitted!

Dollar General

Dollar General Jobs


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Dollar General Overview



Organization Type



> 10,000


Goodlettsville, TN



Founded in



> $1B

Key People

Michael Calbert (Chairman),
John Garratt (CFO),
Todd Vasos (CEO)

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About Dollar General

Dollar General Corporation is an American chain of variety stores headquartered in Goodlettsville, Tennessee. As of July 2018, Dollar General operates 15,000 stores in 45 of the 48 contiguous United States (the exceptions being three states in the northwest: Idaho, Montana, and Washington).

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Dollar General Corporation is an American chain of variety stores headquartered in Goodlettsville, Tennessee. As of July 2018, Dollar General operates 15,000 stores in 45 of the 48 contiguous United States (the exceptions being three states in the northwest: Idaho, Montana, and Washington).

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What Is

Dollar General's Mission Statement

Our mission is Serving Others, and we think our customers are best served when we keep it real and keep it simple.

Is This Your Company?

Do You Work At Dollar General?

What is it like to work at Dollar General


July 28, 2019 on Zippia

What Do You Like About Working There?

Some employees... Show More

What DON'T You Like About Working There?

The pay for the work and having meetings at 6:30 am on Sundays that last three to four hrs... Show More

What Are Your Favorite Benefits/Perks?

None.. Show More


May 24, 2019 on Zippia

What Do You Like About Working There?

I liked that my boss created a flexible schedule.. Show More

What DON'T You Like About Working There?

Terrible management.. Show More

What Are Your Favorite Benefits/Perks?

Becoming a manager.. Show More

What Do You Like About Working There?

Decent pay, decent breaks, decent benefits, company parties.. Show More

What DON'T You Like About Working There?

Heat, hard labor for most, rude management, lazy coworkers.. Show More

What Are Your Favorite Benefits/Perks?

Several breaks during shift.. Show More

What Do You Like About Working There?

The work pace keeps your time interesting. Dependent on location, the management will make your time there enjoyable or not. Helping customers is satisfying work... Show More

What DON'T You Like About Working There?

The pay is not very livable below the assistant manager position and can not really be more than a part time gig otherwise. The tools provided for the job are average and some issues can not be resolved due to a dated Point-of-Sale system which is still being used and updated with modern internet features, as such some things do not work correctly... Show More

What Are Your Favorite Benefits/Perks?

Flexible schedule.. Show More

How does a customer get to use the restroom in one of your stores?

Generally they don't, as it's in the back and we don't really let people back there. Sometimes we'll let kids back there though, cause ***, they're kids. I even told a guy in my line doing the peepee dance that we didn't have a public restroom. I did let him know there was a restaurant a few stores down though.
January 23, 2015 on Reddit

How often do you catch people stealing? I had a friend that worked there years back, and her and her co-workers would straight up steal garbage cans full of *** at the end of their shift.

I personally haven't caught anyone, but I also couldn't give two *** if people steal from there. My managers have caught a couple people though since i've been there. I'm convinced that these two kids that come in on like 75% of my shifts are stealing often, but for one, if I don't see it, it didn't happen, and two, I don't care haha. How'd they get away with that? They check our bags if we have bags when we leave to make sure we aren't stealing, only cause corporate makes us check on camera..Unless one of the ones stealing was a manager, I couldn't see it happening at DG.
January 23, 2015 on Reddit

Hey! I worked at dollar general for 3 months. It was flat out the worst job I ever had. My feels are with you. Advice for your future, get a job as a busser at a restaurant. You will make twice as much in hand. Then after a few months try to be server and you will make 4 times as much money as dollar general. I'm not kidding stopping wasting your time with cheap people will be the best decision ever made.

It was an easy job to get and it sucks but I don't mind it too much. I only plan on staying here for a year at most, probably more like 6 months. I'd straight up quit now if I didn't need money to survive, but yeah.. After I have some money saved up though , I'll either find a better job or leave to start traveling. I don't think I could be a busser, i'd probably hate it just as much if not more, although a server would be good.
January 22, 2015 on Reddit

All the dollar stores around me seem to have shittier customers than other stores, every time I step foot into one I see a customer *** out a cashier for something stupid. Is it the same way at your store? Do you find dollar store customers, in general, to be *** people or am I imagining this?

You aren't imagining this! Although for the most part, my store gets awesome customers, the *** ones are the *** of the ***.. Makes me appreciate the good ones more though! I've witnessed many a customer at other dollar stores being *** though.
January 22, 2015 on Reddit

What's the best deal there? How are the hours? Any coworker/s you might realistically hook up with?

Best deal? Honestly kind of hard to say, we sell a nice selection of things, and a lot of it is cheaper than you can get it anywhere else. You can get a metric *** of food for cheap though. And we sell the good brands, not just weird off brands you've never heard of. Hours? I generally get around 25 a week. Mornings suck, but i'm just not a morning person. Night shifts are dope though, come in when it's busy and it slows down as I slow down haha. Coworkers? There's one female cashier. I would get at her. The rest of them, definite NO.
January 22, 2015 on Reddit

Do you get a discount?

No:'( Things there can be pretty cheap though depending on what it is, so I don't mind. Every once in a while, we get employee appreciation coupons though, for 10-20% off in a certain section.
April 27, 2012 on Reddit

Most ghetto experience over the phone?

(on complimenting our store dealing with a return of a large number of items we had to specifically designate a register for). me: "thank you, normally we try and run a tight ship" customer: "tight ship?" me: "yeah, like the crew on a ship?" customer: "oh.. like boats n' shieeet" me: "it was a metaphor" customer: "metaphor?" me: " know, a word describing somethi.." customer: "is that *like* a similie?" me: "...yes. yes it is. exactly **like** a similie" customer: "awwh, hell. you learnt dat shieet at school son!"

what software is used at your call center?

spreadsheets are run off of excel (edit: excel, not word), emails and escalations forms are run through outlook. the actual applications themselves have been developed by our IT department using PowerBuilder. we have reports generated from them that go to spreadsheets highlighting which areas/products are receiving the most complaints. Dollar General uses them to keep tabs on their stores and sells the customer feedback to the respective suppliers (because technically we're handling complaints for *their* products). we take a percentage of whatever they make off of the feedback contracts they have set up.

What happens when a customer escalates a call (such as wanting to speak with a supervisor)? Also, what happens if the customer wants the call to be escalated to your company's headquarters?

it actually damages their chances of getting a resolution when they speak to my supervisor. they don't do my job as often as i do so they can be less helpful and there's really nowhere upwards to go from there. we have to fill out an HPE (high priority escalation) form and tell the client theyre getting a callback in 24. my supervisor basically rehashes what i told them. they're actually less likely to get a refund with my manager. they have to go through them, i can't directly escalate it to anyone else. when we were shooting the *** my manager said they only had to move it up, twice. one was for a woman who was furious that they bought a few bottles of iced tea that was warm. it was escalated not to help the client, but to get a restraining order filed. to prove it was warm, she opened it, took a sip and when the cashier mentioned the customer would have to pay for it, threw it at her. she apparently started the conversation with my manager by saying "now you listen ***, and you listen good!" the second one was a call i dealt with where a guy couldn't get a refund (he didn't have a receipt) on a bag full of groceries he stole. like.. actually stole. he filled a reusable bag full of stuff, walked out, then went to a different store and said he didnt want it anymore. i escalated the call, which was then escalted to DGHQ to ID the guy. apparently they offered him a whack of free *** to get him into the store so the cops could nab him.

Have you ever actually sympathized with a complaining caller? I imagine it can be very difficult to.

i try to remain neutral. a side effect of dealing with *** is to shut off the part of yourself that lets you feel sympathy as well. it jades you knowing that sometimes people are lying, so you stop looking for truth and deal with the problem. once, this woman said she'd left her kids at home to get peanut butter somewhere else (they were all outt've smooth). she claimed one of her sons had downs, then autism, and switched the kids age from 10 to 14. this wasn't a brain fart, if you're a parent of a child with a learning disability, this is something you don't forget. i sympathized with the amber alert guy, my co-worker did too. she just kept saying "these things happen" and "don't beat yourself up". it got to me morseo than anything because, he really had no reason to lie.
April 27, 2012 on Reddit

Anybody ever complain that one of your products caused a pregnancy?

not specifically. closest i had was a complaint that when a man asked for help finding condoms he took "what size?" to mean the size of his *** and not the number of condoms in a box. he was a "good chrisitan" that reitterated several times that he wasn't using them, it was for a presentation and didn't appreciate being asked how big he was. on the flipside,i heard a coworker field a complaint that a cashier gave a couple a discount on condoms because they didn't have enough money to pay for them. apparently, the cashier implied that they were hideously ugly and needed the condoms so that they didn't procreate.

Have you ever had anyone call to thank you for your service/products?

yup. several times. it's mostly about the prices, which sound pretty good on some name brand products.. but the only comparison i have for US pricing comes from a trip to disney world when i was six and watching the price is right until drew carey took over. what most people don't realize is that customer service enjoys hearing what they did right as much as what they did wrong. from a corporate perspective right is "whatever people don't call to complain about", but it's always good to have your manager hear that you went out of your way to help them. this wasn't me, but we recently got a call commending an employee who had recognized a child from an amber alert. she tied up the guy at the cash by serving customers slowly, running to the back for more bags, asking other cashiers for change, etc, until the cops showed up. what's funny is that a person in line complained about the slow service, only to have the manager explain to people in the store what had just happened. he was the one who ended up calling to commend the cashier, apologize for complaining, gush his heart out about being a father and then wrapping it up by saying if he wasn't so focused on being upset he might've noticed the girl himself. **TL;DR** faith in humanity restored!

Does it seem like the majority of callers are hateful and spiteful towards you just because they can? Like, they have things so bad in their lives, they feel entitled to bring hell upon others too. I worked in retail for 2 years and I've noticed there's a certain breed of people that just want to make you feel like *** and belittle you just because they know they can get away with it. And I would have to say the majority of them are African-American, but *definitely* not exclusive.

my heart goes out to you in retail, i've been there myself, but i must add that *nothing* is worse than a call centre. for some reason, when people can't see you they feel that they can say whatever they want to you. you're not a person, you're a punching bag. my observation is that these people aren't "the customers from hell", they're just bad people. they don't suddenly take on this demonic persona, they always have it in them whenever *** hits the fan. their main point of contention is that i don't get upset. they want me to be as upset as they are. i don't, not because it doesn't bother me, or that they aren't raising a good point. it's because i can step back and think "is getting mad and raising my voice really going to do anything to help?". in 99.9% of cases the answer is no. in fact, it's counter productive. does freaking out and telling me i can't do my job make me want to help you less, or help you more? when someone starts getting uppity with me, my first response is to help them as little as i possibly can, while ensuring i do what i can so i never have to speak to them again.. and for *** sake, people need to stop asking to speak to my manager. my manager is a people mover who schedules, disciplines and knows enough about the service to know what their employees are talking about. i work doing this 40 hours a week (i'm part time during the school year, full time in summer) doing this, i know what i'm talking about, my manager won't be able to help you as much as i can.

Are you actually on the phone the ENTIRE day? There must be some time in between calls, what do you do then?

i made this, didn't i? ;) in our other line of business we have cheque orders or change balances/close accounts from one bank to another, we're allowed to browse the interbutts but we're "encouraged" to review our training manuals. they understand we're not robots. we never take slack for going on the internet if we're not on a call, but a lot of websites are blocked (meta tags for: gaming/porn/gambling/email, standard stuff). downtime between calls varies. sometimes we're overflowing, sometimes i go hours without a call. long weekends/holidays/etc, anytime where someone would have a lot of time on their hands and should probably be doing something else are the worst. a lot of people call when they're at work. right now after working for 4 hours i've gotten about 22 calls.

Has anyone ever tried to scam you at your business?

almost everyone who calls. we have a standard "we're sorry for the inconvience this might have caused", but it's normally met with "well, what about my valuable time!?". we field complaints, we don't issue refunds, credits or coupons. we enter it into the database and they send it off to a backoffice who decides what to do. one person told me we should be paying for his gas for the trip there and back. for our normal line of business we're normally alright. frauding us = bank fraud.

Since you get a lot of calls about the products, are there any repeat offenders, of things I should not buy at a dollar store? Or are people just being dumb with them. What's the saddest thing that happened on your job?

unfortunately, nothing to report about anyone finding a finger or anything in a bag of chips. some of the complaints are what we elgantly call "user errors", a man popped tums like candy then called to complain that they made him sick. the saddest thing was the call about the man having a heart attack in store. when the woman said she saw a man have a heart attack i asked if he was alright, her responding "i don't know/care" and then talking about how she had to wait longer in line as a result really shook me. i wish i could've said what i wanted to her without being fired. stupidity i can handle, lack of humanity.. not so much.

Craziest or most bizarre story you can share?

someone called to complain about a man having a heart attack in the store. that's it, just that a guys heart had the audacity to stop beating and interupt her shopping experience. to their credit, the employees performed incredibly well. they allowed the man space from onlookers and cleared the entrances so that EMS could enter, work and leave with him without being obstructed.

Dumbest complaint? Dumbest co-worker? How much do you hate American bargain shoppers?

1. half the calls i get are about a product, not the service. so they expect us to be fielding complaints the manufacturers should be handling. they're all pretty dumb, but the highlight of my morning so far was a customer who couldn't open a bottle of asprin. she was elderly, understandable, but it was her 40 year old son who couldn't open it that ended up calling. apparently we need to make child prevention lids easier to open! 2. co-worker got canned about 3 weeks back for pulling a line from Mr. Show (he was there for 2 weeks). it's a job you have to have a threshold for, you can either put up with *** or you can't. if you work in a call centre you have to have a thick skin. anyways, a woman kept interupting him so he screamed ***"M'AM, DO I INTERUPT YOU WHEN YOU'RE WORKING!? DO I COME TO YOUR HOUSE AND SMACK THE *** OUTT'VE YOUR MOUTH!?"*** into the phone and hung up. 3. not at all really, i'm dealing with a small portion of the population. in this case, it's only the ones who have an axe to grind. in a lot of cases with bargain shopping, you have to recognize that some people shop there because they have to. empathy goes a long way in realizing the person whose complaining might not have a whole lott've money to spend.

Dollar General Employees

  • -
    Diversity Score
We calculated the diversity score of companies by measuring multiple factors, including the ethnic background, gender identity, and language skills of their workforce.

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Black or African American


Hispanic or Latino





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Dollar General Careers

Average Length of Employment
Rite Aid 3.0 years
Dolgencorp Inc 2.8 years
Staples 2.5 years
JCPenney 2.5 years
Foot Locker 2.5 years
The Home Depot 2.4 years
Gap 2.4 years
Kroger 2.3 years
Lowe's 2.2 years
Walmart 2.0 years
Target 2.0 years
Big Lots 1.9 years
GameStop 1.9 years
Tractor Supply 1.7 years
Kohl's 1.6 years
Macy's 1.6 years
Toys R Us 1.5 years
Family Dollar 1.5 years
Dollar Tree 1.4 years
Ross Stores 1.4 years

Dollar General

1.3 years
Top Employers Before Dollar General
Walmart 30.1%
McDonald's 13.7%
Subway 4.6%
Kmart 4.2%
Wendy's 3.5%
Pizza Hut 3.4%
Target 3.3%
Taco Bell 2.9%
Kroger 2.7%
US Army 2.2%
Lowe's 2.2%
Rite Aid 2.0%
Top Employers After Dollar General
Walmart 31.4%
McDonald's 7.7%
Amazon 4.9%
Lowe's 3.8%
Subway 3.6%
Target 3.4%
Big Lots 3.4%
Kmart 3.3%
Pizza Hut 3.0%
Kroger 2.8%
UPS 2.4%
Taco Bell 2.1%
Wendy's 2.0%

Dollar General Employees Education


University of Phoenix


Kaplan University


Ultimate Medical Academy - Clearwater


Ashford University


Hinds Community College


Delgado Community College


Liberty University


Middle Tennessee State University


Southern New Hampshire University


Troy University


American InterContinental University


University of Southern Mississippi


Mississippi Valley State University


Remington College


Mississippi Delta Community College


Strayer University


Mississippi State University


Western Kentucky University


Colorado Technical University


Greenville Technical College

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Criminal Justice


Health Care Administration


Medical Assisting Services


General Studies








Nursing Assistants


Computer Science














Human Services


Medical Technician


Liberal Arts


Early Childhood Education

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How Would You Rate Working At Dollar General?

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Dollar General Employee Political Affiliation

Democratic Party


Republican Party


Libertarian Party


Employee Political Donations

Name Job Title Party Donation
Steve BrophyExecutive $8,500Republican Party
Stephen BrophyDirector Of Public Affairs $3,750Republican Party
Cal TurnerOwner $2,000Republican Party
Larry WilcherManager $1,000Republican Party
James MunOwner $1,000Democratic Party
Robert RavenerHuman Resources Coordinator $1,000Republican Party
Mary GordonFinance $1,000Republican Party
John EdgeManager $982Democratic Party
Gary SinclairDirector $775Democratic Party
Lawrence LeblancHuman Resources Vice President $750Democratic Party
Matthew SchnackenbergLead-Ft $570Libertarian Party
Jeffrey OwenExecutive $500Republican Party
Michael LueraStore Manager $482Democratic Party
Don MussetterCashier $385Republican Party
Jacob PotenzaStore Manager $335Democratic Party
Matt SchnackenbergLead-Fl $303Libertarian Party
Kelly CunninghamAttorney $300Democratic Party
Elijah McKenzie GervaisSales Associate $250Democratic Party
Lucy StutsmanRisk Manager $250Democratic Party
Jeffrey RiceHuman Resources Vice President $250Republican Party
Maurice LaliberteVice President $250Democratic Party
Adam HallDirector $250Democratic Party
Kirk LowAccountant $250Republican Party
Steven RoseTax Manager $250Republican Party
Jennifer CookAttorney $250Democratic Party
Teresa ArcherStore Manager $225Democratic Party
Wolfgang BeylschmidtForklift Operator $212Democratic Party
Elizabeth InmanAttorney $200Democratic Party
Carlos Salas SalasSales Associate $166Democratic Party
Thomas ArndtsSenior Construction Manager $150Democratic Party
Michael Perry JrSales Associate $104Democratic Party
James WallaceHuman Resources Coordinator $100Republican Party
Nick AldersonEnvironmental Services Coordinator $78Democratic Party
Jonathan LuqueCashier $75Democratic Party
Anthony SpillersReceiving Manager $50Democratic Party
Joshua KeithSales Associate $50Democratic Party
Danny Baker JrCashier $23Democratic Party
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Dollar General Salaries

  • -
    Salary Score
We calculated the salary score by comparing the salaries of specific positions within a given company against other similar positions at other similar companies.
Software Engineer LeadGoodlettsville, TN $94,141
CDL DriverLancaster, PA $80,000
CDL DriverSan Antonio, TX $80,000
CDL DriverDuncan, OK $80,000
Company DriverSan Antonio, TX $80,000
CDL DriverTuscaloosa, AL $80,000
Senior Software EngineerGoodlettsville, TN $79,019
Senior Programmer AnalystGoodlettsville, TN $74,779
Senior Programmer AnalystGoodlettsville, TN $72,322
Senior Programmer AnalystGoodlettsville, TN $72,322
Systems AnalystGoodlettsville, TN $72,288
Senior Programmer AnalystGoodlettsville, TN $70,928
Senior Programmer AnalystGoodlettsville, TN $70,928
Senior Programmer AnalystGoodlettsville, TN $70,928
Senior Programmer AnalystGoodlettsville, TN $69,701
Senior Programmer AnalystGoodlettsville, TN $69,701
Senior Programmer AnalystGoodlettsville, TN $66,955
Senior Programmer AnalystGoodlettsville, TN $66,955
Senior Programmer AnalystGoodlettsville, TN $66,955
Software DeveloperGoodlettsville, TN $66,955
Application Software DeveloperGoodlettsville, TN $66,955
Application Software DeveloperGoodlettsville, TN $65,603
Senior Programmer AnalystGoodlettsville, TN $65,603
Senior Program AnalystGoodlettsville, TN $63,891
Senior Programmer AnalystGoodlettsville, TN $63,891

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Dollar General Employment Videos

Grow With Us at Dollar General

Dollar General Awards

Other Awards
  • Fortune 500

Dollar General Stock Performance

  • -
    Performance Score
We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.


> $1B

Net Income

$ 1.165 billion (2015) [1]

Market Cap


Total Equity


Total Assets

$ 11.258 billion (2015) [1]

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Dollar General Subsidiaries

Dollar General Competitors

Competitors Jobs


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Frequently Asked Questions about Dollar General

When was Dollar General founded?

Dollar General was founded in 1939.

How many Employees does Dollar General have?

Dollar General has more than 10,000 employees.

How much money does Dollar General make?

Dollar General generates more than $1 billion in revenue.

What industry is Dollar General in?

Dollar General is in the retailing industry.

What is Dollar General's mission?

Dollar General's mission statement is "Our mission is Serving Others, and we think our customers are best served when we keep it real and keep it simple."

What type of company is Dollar General?

Dollar General is a public company.

Who are Dollar General's competitors?

Dollar General competitors include Dollar Tree, Family Dollar, Big Lots, Rite Aid, Target, Lowe's, Tractor Supply, Toys R Us, Foot Locker, Walmart, Kroger, Gap, The Home Depot, Ross Stores, Kohl's, Macy's, Dolgencorp Inc, GameStop, JCPenney, Staples.

Who works at Dollar General?

Michael Calbert (Chairman),
John Garratt (CFO),
Todd Vasos (CEO)

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You can find out what it is like to work at Dollar General, also known as DOLLAR GEN CORP, Dollar General and Dollar General Corporation.

Zippia gives an in-depth look into the details of Dollar General, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Dollar General. The employee data is based on information from people who have self-reported their past or current employments at Dollar General. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions, or for the results obtained from the use of this information. The data presented on this page does not represent the view of Dollar General and its employees or that of Zippia.