Regional Director Of Operations jobs at Dominion Senior Living - 1064 jobs

Reporting to the Vice President of Operations, the Regional Director of Operations is accountable for driving operational consistency, efficiency, and performance across multiple ENT care centers within a defined market. This leader translates enterprise strategy into regional execution by managing performance outcomes, coaching managers, ensuring regulatory compliance, and sustaining a culture of excellence across all locations. Scope & Focus Scope: Multi-site management (5-15+ care centers or service lines) Focus Areas: Operational standardization, performance management, growth enablement, and people leadership Reports To: Vice President of Operations Direct Reports: Practice Managers, Supervisors, and select administrative leaders Key Responsibilities Operational & Financial Performance Implement standard workflows, SOPs, and policies consistently across all assigned sites in alignment with enterprise initiatives. Monitor KPIs including visit volumes, slot utilization, conversion rates, revenue per visit, patient satisfaction, and controllable expenses. Partner with Finance to develop and manage annual regional budgets; identify cost optimization and efficiency opportunities. Ensure accurate and timely reporting of operational performance through collaboration with the Data Analytics and Decision Support team. Conduct monthly site audits for compliance, facility standards, and patient safety readiness. Leadership & People Development Recruit, train, and coach Practice Managers to ensure accountability, empowerment, and leadership readiness. Establish clear management rhythms: Daily: Site-level huddles driven by Practice Managers Weekly: Regional review meetings focused on performance metrics and issue resolution Monthly: Regional scorecard reviews with VP of Operations Partner with HR and the VP of Operations on performance management, succession planning, and culture initiatives. Physician Relationship Management Serve as primary liaison between operational leadership and physicians. Lead regular physician alignment meetings to discuss performance metrics, service opportunities, and satisfaction drivers. Collaborate with physician leaders to implement growth programs (e.g., Allergy, Audiology, Vestibular, Sleep) and address workflow barriers. Support recruitment and onboarding of new providers, ensuring smooth operational integration and acclimation to MSO standards. Strategic Execution & Growth Lead operational rollout of new services, technologies, and acquisitions within assigned region. Partner with Business Development on due diligence, onboarding, and implementation phases of new practices. Oversee local market marketing efforts in collaboration with Marketing and Physician Relations to grow referral base and service adoption. Compliance, Risk & Quality Ensure compliance with all federal, state, and payer regulations; partner with Compliance Department for audits and follow-up. Enforce safety, facility, and quality standards through structured checklists and site visit programs. Lead remediation of audit findings and maintain readiness for internal or external inspections. MSO & Cross-Functional Collaboration Act as operational point person for rollout of MSO initiatives (e.g., new software, patient access changes, clinical integrations). Coordinate with centralized departments (Revenue Cycle, Credentialing, IT, Procurement, etc.). Cascade enterprise communications and ensure field readiness for new initiatives. Key Skills & Competencies Category Competencies Driving Results Accountability, prioritization, decision-making, problem-solving Operational Leadership Workflow design, resource allocation, data interpretation, standardization Interpersonal Relationship building, communication, conflict resolution, negotiation Change Leadership Adaptability, implementation discipline, continuous improvement mindset Cultural Leadership Modeling values, fostering engagement, developing people Qualifications • Bachelor's Degree required; Master's preferred. • 5-7 years in multi-site healthcare management (ENT, specialty, or ambulatory practice preferred). • Proven record of operational performance improvement and leadership of multi-location teams. • Strong analytical, communication, and organizational skills.

Kirby Bates Associates has been exclusively retained by Aspirus Health to conduct a search for their next Vice President of Operations Medical Group, Tertiary Care for Aspirus Medical Group. Aspirus Health is a non-profit, community-directed integrated health system, with a network of 19 hospitals, clinics, post-acute care facilities, and a health plan dedicated to providing high-quality, compassionate care to patients across Wisconsin, Minnesota, and Michigan's Upper Peninsula. The organization is committed to delivering innovative healthcare services, advancing patient safety, and promoting clinical excellence through its team of dedicated healthcare professionals. The Vice President provides system-level leadership for Aspirus Medical Group's tertiary cardiac, pulmonology, neonatology, and hospitalist service lines, setting strategic direction and ensuring operational, financial, and quality performance across multiple regions and clinics. Partnering in a dyad with the System Senior Physician Executive for Tertiary Care, this role works within a cross-functional team to assess performance, identify improvement opportunities, and drive initiatives aligned with Aspirus Medical Group's strategic priorities. The VP oversees regional directors and clinic leaders, translates executive-level decisions into coordinated operational action, and maintains accountability for budgets, resource allocation, and service delivery across all assigned divisions. The VP reports to the SVP, Ambulatory Services and President, Aspirus Medical Group. This executive leads the development and implementation of policies, long-range plans, and clinical transformation efforts that support organizational goals and evolving community needs. The role is responsible for building strong relationships with physicians, administrative leaders, and key stakeholders across the Aspirus system, including cardiology and cardiovascular service partners. Key expectations include advancing patient experience and safety, strengthening workforce and practice environments, coordinating recruitment and retention of clinical staff, and representing the service line in interactions with health organizations, government agencies, and third-party partners. Operating in a matrixed environment, the VP relies on influence, collaboration, and strategic execution to build an integrated, high-performing tertiary care service line. Opportunity Highlights: ▪Shape multistate tertiary service lines by guiding strategy, operational performance, and clinical transformation in collaboration with a dynamic team of peer VPs in ambulatory, primary care, medical specialties, and surgical specialties. ▪Lead within a physician-administrative dyad model, partnering directly with senior physician executive leaders to influence care delivery, growth, and quality outcomes. ▪Join a dynamic health system environment that values innovation, professional development, and measurable impact with a strong commitment to excellence in rural medicine. Qualifications: •Bachelor's and master's degree in health-related field or business required. •At least 10 years of experience in progressive health administration leadership including at least five years in direct ambulatory clinic administration/operations.

**Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day (United States of America) **Address:** 151 VICTORIA COMMONS BLVD **City:** DELAND **State:** Florida **Postal Code:** 32724 **Job Description:** + Up to $10,000k Sign-on Bonus + Up to $3000 Relocation Bonus + **Schedule:** Monday - Friday 8am - 5pm **Location:** 151 Victoria Commons Blvd., Ste 107, DeLand, + The staff routinely, facilitates individualized developmental meetings, and completes performance appraisals accurately and within established timeframes. + Plans and implements employee engagement activities, provides systematic feedback, and counsels staff as needed. + Maintains area-specific productivity standards and overall performance through documentation. Assists with patient care within the scope of practice when available and required. + Ensures compliance with local, state, and federal regulations, and standards of accrediting bodies and payers. + Acts as a liaison between stakeholders to investigate, respond, and resolve complaints. **The expertise and experiences you'll need to succeed:** **QUALIFICATION REQUIREMENTS:** Doctorate, Master'sBasic Life Support - CPR Cert (BLS) - RQI Resuscitation Quality Improvement, Occupational Therapist (OT) - EV Accredited Issuing Body, Physical Therapist (PT) - EV Accredited Issuing Body, Speech Language Pathologist (SLP) - EV Accredited Issuing Body **Pay Range:** $79,402.93 - $147,697.47 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Rehabilitation Services **Organization:** AdventHealth Imaging Centers Rehab **Schedule:** Full time **Shift:** Day **Req ID:** 150658533

Serenity Home Healthcare, LLC. is dedicated to serving the community with compassion and professionalism. We provide caregivers, CNAs, therapists, and nurses for home-based care tailored to the needs of the elderly and individuals with medical requirements. Join a company that values both its clients and its team members. Job Overview The Director of Revenue Cycle Management (RCM) is responsible for the leading day-to-day revenue cycle operations across a multi-site, for profit home healthcare organization. This role focuses on operational execution, performance optimization and compliance across billing, coding, collections and payer processes to ensure and timely reimbursement. Key Responsibilities Oversee daily revenue cycle operations including intake, eligibility, coding, billing, collections and denials. Manage Medicaid and commercial payer reimbursement for home healthcare services. Monitor key KPIs such as days in AR, denial rates, cash collections and net revenue yield. Ensure compliance with HIPAA and state regulations. Lead and develop RCM managers, supervisors and frontline staff across multiple locations. Partner with Operations and Clinical leadership to resolve documentation and charge capture issues. Optimize workflows within EMR/RCM systems and manage third-party billing vendors. Support audits, payer reviews and internal compliance initiatives. Implement process improvements to scale operations efficiently as the organization grows. Qualifications Bachelor's degree in Healthcare Administration, Business, Finance or related field. Five to ten years of experience in healthcare revenue cycle management, preferably in home health. Strong knowledge of Medicaid and MCO home health billing and pay rules. Proven experience managing multi-site teams and operational KPIs. Hands-on leadership style with strong problem-solving skills. Reporting Structure Reports to : Controller Supervises: RCM Managers, Supervisors, Billing and Collection Team

The Director of Florida Operations is responsible for leading all project management and field operations across the division. This leadership role ensures operational excellence, resource allocation, and risk management, while fostering collaboration across project management, field operations, preconstruction, and business development. Requirements & Responsibilities A bachelor's degree in construction management, or Construction Related engineering degree is required 10+ years of progressive industry experience in commercial construction, with a demonstrated track record of leading projects, managing teams, and overseeing all aspects of a company's construction operations. Certifications - OSHA 10Hr required Operates with a high level of autonomy and infrequent oversight. Independently manages workload, makes decisions, and consults with leadership only for particularly complex or critical issues. Lead, develop, and retain project management and field teams to ensure high performance, accountability, and cultural alignment. Develop and mentor leaders across project management and field operations to strengthen capability and succession. Foster a collaborative, high-performance culture that integrates teams across operations and corporate functions

Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: * Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance * Paid Time Off from Day One * 403-B Retirement Plan * 4 Weeks 100% Paid Parental Leave * Career Development * Whole Person Well-being Resources * Mental Health Resources and Support * Pet Benefits Schedule: Full time Shift: Day (United States of America) Address: 2500 HARBOR BLVD City: PORT CHARLOTTE State: Florida Postal Code: 33952 Job Description: Hours: 0800-1700 Monday-Friday *Exempt role that may have to work Weekends or After Hours Manages multiple areas within the Pre-Access Department, including inpatient, outpatient, observation, and ambulatory services across multiple facilities. Identifies and resolves problems proactively, creating synergies and maintaining bidirectional communication. Organizes and prioritizes workflow, developing comprehensive department improvement plans. Manages financial clearance processes for patients, ensuring eligibility, benefits verification, estimate, pre-authorization, and pre-registration are completed timely. Utilizes extensive knowledge of information system technologies and internal systems to ensure operational efficiency. Manages call center functions, including real-time process management, agent utilization, and productivity to meet department goals. The expertise and experiences you'll need to succeed: QUALIFICATION REQUIREMENTS: High School Grad or Equiv (Required) Certified Healthcare Access Associate (CHAA) - Accredited Issuing Body, Certified Healthcare Access Manager (CHAM) - Accredited Issuing Body, Certified Revenue Cycle Rep (CRCR) - Accredited Issuing Body Pay Range: $66,170.74 - $123,073.07 This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

**Our promise to you:** Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that **together** we are even better. **All the benefits and perks you need for you and your family:** + Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance + Paid Time Off from Day One + 403-B Retirement Plan + 4 Weeks 100% Paid Parental Leave + Career Development + Whole Person Well-being Resources + Mental Health Resources and Support + Pet Benefits **Schedule:** Full time **Shift:** Day (United States of America) **Address:** 2500 HARBOR BLVD **City:** PORT CHARLOTTE **State:** Florida **Postal Code:** 33952 **Job Description:** + **Hours: 0800-1700 Monday-Friday *** **Exempt role that may have to work Weekends or After Hours** + Manages multiple areas within the Pre-Access Department, including inpatient, outpatient, observation, and ambulatory services across multiple facilities. Identifies and resolves problems proactively, creating synergies and maintaining bidirectional communication. + Organizes and prioritizes workflow, developing comprehensive department improvement plans. + Manages financial clearance processes for patients, ensuring eligibility, benefits verification, estimate, pre-authorization, and pre-registration are completed timely. + Utilizes extensive knowledge of information system technologies and internal systems to ensure operational efficiency. + Manages call center functions, including real-time process management, agent utilization, and productivity to meet department goals. **The expertise and experiences you'll need to succeed:** **QUALIFICATION REQUIREMENTS:** High School Grad or Equiv (Required) Certified Healthcare Access Associate (CHAA) - Accredited Issuing Body, Certified Healthcare Access Manager (CHAM) - Accredited Issuing Body, Certified Revenue Cycle Rep (CRCR) - Accredited Issuing Body **Pay Range:** $66,170.74 - $123,073.07 _This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances._ **Category:** Patient Financial Services **Organization:** AdventHealth Port Charlotte **Schedule:** Full time **Shift:** Day **Req ID:** 150661139

Oversee and lead the operational activities of the organization to maximize growth and profitability. Provide daily leadership and management to all manufacturing and operations functions. RESPONSIBILTIES Develop and mentor staff through on-boarding, open communication, training and development opportunities and performance management processes; build and maintain employee morale and motivation; ensure the team is appropriately staffed with required competencies. Direct day-to-day operations of Manufacturing and production process. Ensure efficient operations with minimum equipment downtime and quality products. This includes Continuous Improvement processes in manufacturing and warehouse, robust Predictive Maintenance program and Training program. Ensure a safe, clean, and secure working environment by establishing and implementing procedures, rules and regulations; monitors all production related safety and security systems and procedures regularly. Conduct regular Safety meeting and reviews the effectives of programs and processes. Manage all capital expenditures. Ensure material is received and moved correctly. Oversee and monitor all aspects of inventory management. Support contract negotiations for new business. Provide timely responses to service failures and customer concerns. Ensure safe practices are in place and followed. Monitor activities of the work team. Ensure housekeeping guidelines are followed. Minimize and resolve external business related complaints by maintaining liaison with local and Divisional Quality staff, and facility staff to investigate and resolve customer issues. MINIMUM REQUIREMENTS Education Bachelor's degree Relevant Work Experience At least 8 years of experience in a production environment. - At least 4 years of experience managing people, including hiring, developing, motivating and directing people as they work. Additional Willing to travel up to 20% of the time for business purposes (within state and out of state). PREFERRED QUALIFICATIONS Education Bachelor's degree in Engineering or Supply Chain highly preferred Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $152,880.00 - $229,320.00 Annual The actual salary will vary based on applicant's location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. We're dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here. Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

ADMINISTRATIVE DIRECTOR, NURSING OPERATIONS The Administrative Director for Nursing Operations serves on various hospital committees and collaborates with Orlando Health leadership, Hospital President and administration, the hospital management team, hospital medical staff leadership and the medical staff. Key components of this leadership role include monitoring quality and budgeting standards, ensuring patient satisfaction, and effectively managing to achieve hospital and organization-wide goals. This position is responsible for providing direction and oversight for multiple operational areas and/or multiple department leaders. Join our Growing Team at Baptist Health Shelby Hospital in Alabaster, AL! At Baptist Health Shelby Hospital, we're proud to be a leading 252 bed acute care facility dedicated to delivering exceptional healthcare with a community-focused touch. Located in the heart of Alabaster- one of Alabama's fastest growing and most desirable places to live- we serve over 30,000 emergency visitors annually and offer a wide range of advanced clinical services, including cardiology, cardiovascular surgery, orthopedics, urology, robotics surgery, and more. Our State-of-the-art facilities feature cutting-edge technology such as 3 Tesla MRI, robotic surgical systems, and 256-slice CT scanner- empowering top tier care. Recognized for excellence with accolades like ACC Cath Lab Accreditation, Transcatheter Valve certification, and Primary Stoke Center Designation, we're committed to growth, innovation, and community well-being. Whether you're an experienced specialist or just beginning your healthcare journey, Baptist Health Shelby offers a dynamic environment where your skills make a real difference. Join us in a welcoming, fast-paced setting with easy commutes, ample free parking, and a team that feels like family. Be part of a hospital that's shaping the future of healthcare in Alabama- Where your career can thrive and your community can flourish! Baptist Health Shelby Hospital offers great competitive pay and benefits! Medical, Dental, Vision 403(b) Retirement Savings Plan w/matching Leadership Incentive Plan (LIP) Health Savings Account (HSA) Flexible Spending Account (FSA) Paid Time Off (up to 5 weeks to start) Life Insurance Extended Leave Plan (ELP) Family Care (childcare, elder care, pet care) Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt ALL benefits start on day one! Responsibilities Essential Functions • Evaluates the environment and makes recommendations to ensure optimal patient comfort, safety, and compliance with various standards of care, regulatory/governing bodies. • Plans, leads, organizes, directs, and evaluates the delivery of patient care to achieve sustained outcomes. • Facilitates a healthy environment that promotes patient and team member safety, high reliability of processes, and quality outcomes. • Embraces workplace diversity and participatesin organizational policy formulation and decision-making. • Ensures that a continual improvement approach is implemented to measure actual performance against established standards for nursing and patient care. • Serves as an agent of change, assisting leaders and team members in understanding the importance, necessity, impact, and process of change. • Analyzes, develops, and maintains an effective and efficient nursing delivery model that reflects patient and family needs, ultimately achieving desired outcomes. • Integrates technology to support the improvement of patient care and workload of team members. • Managesteam members, overseeing recruitment, development, retention,supervision, evaluation, and productivity. • Demonstrates proficiency in sound business practices and operational excellence. • Applies key financial principles and organizational financial targets to departmental projects/budgets. • Achieves financial and operational benchmarks by developing capital and operating budgets and monitoring all operational expenses. • Ensures the development, implementation, and evaluation of evidenced-based, quality clinical nursing practices consistent with nursing research, organizational and national practice standards. • Demonstratesinitiative and situational leadership skills. • Embraces, communicates, and promotes effective change. • Ensures the patient experience is exceptional. • Serves as a liaison to administration for team members. • Demonstrates professional accountability by maintaining proficiency in assigned role and involvement in professional organizations. • Facilitates and supports team member involvement in professional and organizational activities. • Upholds self and staff accountable to comply with ethical principles, corporate compliance, and standards of practice. • Holds self and others accountable to Orlando Health's mission, vision, and values. • Manages various human resources functionsincluding hiring, work assignments, coaching plans, and performance counseling. Other Related Functions • Demonstrates knowledge of risk management concepts. • Interprets the appropriate information to identify each patient's requirements relative to their age-specific needs and to provide nursing care as described in the unit/department's policies and procedures. Qualifications Education/Training • Graduate of an approved school of nursing with a Bachelor of Science in Nursing (BSN) required. • Master of Science in Nursing (MSN) or graduate degree in business or health-related field required. Licensure/Certification • Current professional license as a registered nurse in the State of Alabama or Nurse Licensure Compact (NLC). • Current Basic Life Support (BLS) certification. • National leadership board certification through the American Nurses Credentialing Center (ANCC); NEA-BC within two (2) years. • May require one or more of the following certifications based on the assigned patient population: o Advanced Cardiovascular Life Support (ACLS) o Pediatric Advanced Life Support (PALS) o Neonatal Advanced Life Support (NALS) o Trauma Nurse Core Course (TNCC) Experience • Two (2) years of experience in management of an acute care or outpatientsetting. The ideal candidate will bring a strong leadership background at the director level, with proven experience managing large teams across inpatient units; bringing more than 5 years of inpatient nursing experience.

Work Location: Primary office can be at either the Jacksonville office or the Winter Park (Orlando) office. Travel: Frequent travel to branch offices within the region is required. Anticipated Compensation Range: $105,000 - $115,000 salary, plus eligibility for annual incentive bonus As the Regional Director of Home Health Operations, you will lead operations across all area branches. You will ensure regulatory compliance, manage resources, and be a champion for the organization's mission. This is an incredible opportunity for a solution-oriented operational leader to make a meaningful impact in pediatric home health care. In this role, you will: * Lead Operations: Manage all aspects of branch operations, ensuring branches deliver exceptional patient care and meet organizational goals. * Build and Develop Teams: Lead initiatives in hiring, onboarding, coaching, professional development, performance management, and retention in order to maintain an effective and motivated team. * Optimize Finances: Establish and manage budgets, monitor performance, and achieve financial goals. * Foster Collaboration: Act as a key liaison to internal and external stakeholders including staff, leadership, governing board, referral sources, state policymakers, professional advisory groups, clients, families, and other community partners. * Promote Quality Care: Ensure client services meet the highest standards and align with clinical best practices. * Elevate Awareness: Represent the organization through community education, marketing, and participation in service-related activities Qualifications * 3+ years healthcare leadership experience required * Home Health experience preferred * Bachelor's degree preferred Why Angels of Care In addition to our great benefits, we offer a fun and supportive culture rooted in our values of Heart, Advocacy, Love, Outreach, and Speed (HALOS). At Angels of Care, you'll have the unique opportunity to make an impact while working with dedicated, talented colleagues. We believe in fostering career advancement and providing opportunities for you to expand your skill set, take on new responsibilities, and grow alongside the company. * Competitive Pay * Paid Time Off * Medical, Dental, & Vision Plans with a generous contribution from AOC * HSA/FSA * Mental Wellness Benefits * 401K * Discounts on Pet, Home, and Auto Insurance * And more! U.S. Equal Employment Opportunity/Affirmative Action Information: Individuals seeking employment at Angels of Care Pediatric Home Health are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status. #li-onsite #LI-CM1 #NF1

Job Requirements The Director of Operations, Tertiary strategically leads and delivers the environment and staff to assist licensed practitioners to perform quality care in a timely, safe, efficient, and professional manner within Health First's level two trauma center, Holmes Regional Medical Center (HRMC). The Director of Operations, Tertiary's direct oversight may include but are not limited to: Diagnostic Radiology, Mammography, Ultrasound, Radiology Support, Nuclear Medicine, CT, MRI, Respiratory Therapy, EEG, Pulmonary Function and Volunteer Services. The Director of Operations, Tertiary provides on-site leadership and has in-direct operational accountability within matrixed areas including but not limited to: Clinical Engineering, Dietary, General Stores, Heart and Vascular Services, Housekeeping, Laboratory Services, Pharmacy, Plant Engineering (Plant Ops), Registration, Rehab Services, Safety and Security, and Transport. PRIMARY ACCOUNTABILITES * Acts under the direction of the Vice President of Clinical Operations keeping them informed on the progress and status of departmental objectives and action plans. * Plans, implements, and evaluates of goals and objectives for all departments of oversight, meeting regularly with management team to discuss the progress and status of departmental objectives and action plans. * Plans, and directs all technical aspects of departments of responsibility areas. * Provides oversight and evaluation of HRMC's programs and services, striving to be an industry leader. * Monitors and maintains existing equipment and contractual services as may be required; recommending action on equipment modification, new equipment and essential construction within the departments * Supports the planning for all new departmental facilities, including equipment and personnel needs. * Verifies assigned departments are prepared and maintain documentation to pass regulatory inspections, including The Joint Commission (TJC), Agency for Healthcare Administration (AHCA), Adjusted Community Rating (ACR), Intersocietal Accreditation Commission (IAC), Mammography Quality Standards Act (MQSA), Health and Retirement Study (HRS), etc. * Participates in facility contract management through review and escalation for revision, renewal or termination. * Represents hospital as appropriate in its relationships with customers, providers, suppliers, competitors, government agencies, professional societies and similar groups. * Coordinates departmental purchasing and oversees stock level, storage and utilization, with an understanding of patient care needs, projected patient census and changes in healthcare technology. * Contributes and supports the advancement of HRMC's strategic plan, project and capital management initiatives, providing direction in all areas of oversight to ensure continued growth, increase revenues and operating income consistent with goal for the fiscal year. LEADERSHIP ACCOUNTABILITIES * Define and communicate a clear, compelling vision for the team that effectively ties into the mission and vision of Health First and inspire the team to achieve that vision. * Provide leadership, motivation, coaching, feedback and support to foster and strengthen growth and development of an effective, high performing team. * Lead change through effective communication, explaining the connection and value to the organization, creating stronger buy-in and urgency, while understanding impact to the team to obtain commitment. * Demonstrate openness to hearing diverse ideas and thoughts; create a sense of inclusivity; and encourage collaboration across teams to help break down silos to meet the team's and organization's goals. * Recruit, select, grow, and retain highly engaged, high performing diverse and inclusive associates. * Display strong strategic and financial acumen in areas of responsibility in alignment with the organization's strategic objectives. Work Experience MINIMUM QUALIFICATIONS * Education: Master's degree in Business or Healthcare Administration (MBA/MHA) or a relevant field. * Work Experience: Five (5) years of progressive leadership experience. * Licensure: None * Certification: None * Skills/Knowledge/Abilities: * Skills and proficiency in MS Office Suite applications with excellent oral and written communication and presentation skills. * Excellent interpersonal skills to effectively interact with all levels of associates and executive leadership. * Demonstrated leadership skills with ability to continually assess and prioritize accordingly. * Excellent organizational skills with ability to adapt to and implement change. * Flexibility and availability to work long and varied hours. * Critical thinking and decision-making skills with ability to interpret data. * Ability to respond appropriately in stressful and emergent situations. PREFFERED QUALIFICATIONS * Work Experience:Five (5) years of leading and managing a hospital service or multiple departments within a tertiary hospital environment. * Licensure/Certification: One of the following is preferred: * Fellow of the American College of Healthcare Executives (FACHE). * Registered Radiology Technologist (Registered by ARRT) (any modality/discipline) in the State of Florida. * Registered by the American Registry of Radiologic Technologists (ARRT) or by the Nuclear Medicine Technology Certification Board (NMTCB). * Registered Sonographer (Registered by ARDMS, ARRT or CCI) and FL State License. * BS in Respiratory Therapy (Registered through NBRC) and FL State License. * Registered Nurse (RN) with cardiovascular experience and FL State License. * Florida State Licensed General Radiographer and/or other Imaging Technologist or Respiratory Therapist (if applicable). PHYSICAL REQUIREMENTS * Majority of time involves sitting or standing; occasional walking, bending, and stooping. * Long periods of computer time or at workstation. * Light work that may include lifting or moving objects up to 20 pounds with or without assistance. * May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise. * Communicating with others to exchange information. * Visual acuity and hand-eye coordination to perform tasks. * Workspace may vary from open to confined. * May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle. Benefits ABOUT HEALTH FIRST At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve. Schedule : Full-Time Shift Times : 800am_500pm Paygrade : EDR

Work Location: Primary office can be at either the Jacksonville office or the Winter Park (Orlando) office. Travel: Frequent travel to branch offices within the region is required. Anticipated Compensation Range: $105,000 - $115,000 salary, plus eligibility for annual incentive bonus As the Regional Director of Home Health Operations, you will lead operations across all area branches. You will ensure regulatory compliance, manage resources, and be a champion for the organization's mission. This is an incredible opportunity for a solution-oriented operational leader to make a meaningful impact in pediatric home health care. In this role, you will: * Lead Operations: Manage all aspects of branch operations, ensuring branches deliver exceptional patient care and meet organizational goals. * Build and Develop Teams: Lead initiatives in hiring, onboarding, coaching, professional development, performance management, and retention in order to maintain an effective and motivated team. * Optimize Finances: Establish and manage budgets, monitor performance, and achieve financial goals. * Foster Collaboration: Act as a key liaison to internal and external stakeholders including staff, leadership, governing board, referral sources, state policymakers, professional advisory groups, clients, families, and other community partners. * Promote Quality Care: Ensure client services meet the highest standards and align with clinical best practices. * Elevate Awareness: Represent the organization through community education, marketing, and participation in service-related activities Qualifications * 3+ years healthcare leadership experience required * Home Health experience preferred * Bachelor's degree preferred Why Angels of Care In addition to our great benefits, we offer a fun and supportive culture rooted in our values of Heart, Advocacy, Love, Outreach, and Speed (HALOS). At Angels of Care, you'll have the unique opportunity to make an impact while working with dedicated, talented colleagues. We believe in fostering career advancement and providing opportunities for you to expand your skill set, take on new responsibilities, and grow alongside the company. * Competitive Pay * Paid Time Off * Medical, Dental, & Vision Plans with a generous contribution from AOC * HSA/FSA * Mental Wellness Benefits * 401K * Discounts on Pet, Home, and Auto Insurance * And more! U.S. Equal Employment Opportunity/Affirmative Action Information: Individuals seeking employment at Angels of Care Pediatric Home Health are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status. #li-onsite #LI-CM1 #NF1

The Regional Director will oversee the management of all Center Managers in their designated region, and as such, responsibilities include but are not limited to hiring, performance management, and successful development of the Center Managers on the Regional Director s team. The incumbent has frequent interaction and collaboration with Market Medical Directors to ensure each facility is staffed with competent, professional team members during scheduled hours of operation. The Regional Director oversees expense control and ensures effective management of clinic budgets as coordinated between Center Managers to ensure key metrics are achieved. Duties and Responsibilities Day to day management of the Center Managers to ensure the following responsibilities are carried out and deliverables are met, including: Collaboration at the clinic level between ancillary and provider staff to ensure clinics are operating as a unified team Meeting and adhering to budgetary goals and expectations, including successful expense and vendor management Effective staffing and scheduling, including assisting with scheduling and call outs as appropriate Successful hiring and onboarding of Center Managers Ongoing and meaningful development and one-on-one training to ensure proficiency with the Center Managers job roles and fostering of opportunities for advancement Performance management, including ongoing effective coaching and feedback Ensuring superior Patient Satisfaction as measured by Net Promoter Scores Implements and manages accreditation standards and processes to ensure clinics are compliant Collaborates with medical leadership to resolve issues and identify opportunities to improve regional performance Manages and fosters positive relationship with joint venture partners Assists with the implementation of new processes and programs as sponsored by CareSpot across the organization, including serving as a resource for Finance & Accounting, IT, Marketing, and HR Departments to deliver on company objectives and priorities Collaborates with Occupational Health Services to ensure service levels are met; assists with targeted retention and growth objectives Other duties as assigned Experience, Skills and Education EDUCATION: Minimum of a high school diploma is required. Bachelor s degree is preferred EXPERIENCE: 3 - 5 years of management experience in Urgent Care or a similar practice setting SKILLS: Ability to manage and resolve conflict Proficiency with critical thinking Computer proficiency in Windows based software Workflow management and process improvement Experience with electronic medical records (EMRs) Ability to pass a Level II background screening and clearance through AHCA (Agency for Healthcare Administration) - *********************************

Company: SFP Health Group Job title: Regional Operations Director Division/Department: Operations Reports to: COO The Regional Director plays a critical role in driving operational excellence by executing the company's business model and promoting the culture, mission, and values of SFP Health Group. This leader is responsible for the operational performance of multiple medical centers within an assigned region, ensuring daily operations align with organizational standards. As a key member of the leadership team, the Regional Director ensures that all staff are properly trained and committed to delivering exceptional, patient-first service in line with the SFP Health Group culture. Essential Duties and Responsibilities: Achieve business objectives by monitoring and improving patient scheduling, care team efficiency, and clinical workflow productivity. Build and leverage cross-functional relationships with other service lines and programs (e.g., closing care gaps in clinical metrics, MSO initiatives) to support standardization and shared goals. Provide leadership to Office Managers and Coordinators across assigned locations; oversee implementation of clinical direction and service line objectives. Maintain consistent communication with center administrators to ensure they have the tools, information, and guidance necessary to succeed. Participate in senior leadership discussions on clinical quality and business strategy development and execution. Align care center teams around vision and strategies that enhance both short- and long-term outcomes. Ensure ongoing compliance and adherence to policies, protocols, and procedures. Support regulatory compliance efforts, including but not limited to OSHA, HIPAA, and AHCA standards. Provide development and training to ensure staff understand and support the business model (e.g., HEDIS, MRA, Value-Based Care). Lead and inspire diverse teams with respect for cultural differences; promote an inclusive and high-performing workplace. Ensure high standards of patient care and experience across all assigned locations; proactively resolve service issues. Monitor and respond to patient feedback and concerns; address complaints as appropriate to ensure satisfaction. Provide regular reports and status updates for each medical center under supervision. Identify opportunities for patient membership growth and ensure strong retention efforts at each location. Respond promptly to clinical and operational concerns to minimize impact and maximize performance. Support the achievement of performance targets, quality metrics, and financial goals. Oversee financial performance of assigned centers, including budget adherence, vendor relationships, and supply procurement. Maintain and update policies and procedures within the scope of responsibilities. Serve as a liaison between corporate leadership and external vendors when necessary. Evaluate clinical staff performance across all levels, from entry-level roles to licensed professionals; develop frameworks for evaluations (e.g., peer reviews, professional practice evaluations). Collaborate with fellow Regional Directors, provider staff, and senior management to drive shared success and team alignment. Knowledge, Skills, and Abilities: Bachelor's degree in healthcare administration, Business Administration, or a related field preferred; equivalent work experience will also be considered. Proven leadership skills in a fast-paced, dynamic environment with a strong emphasis on innovation and adaptability. Strong strategic planning and project management abilities. Excellent communication skills, both verbal and written. Proficiency in electronic health record (EHR) systems, preferably Athena. Solid business acumen with strong analytical and critical thinking skills. Results-driven and proactive with a high-performance mindset. Demonstrated ability to manage multiple locations and prioritize competing responsibilities effectively Physical & Mental Requirements: (check all that apply)  Ability to stand or sit for extended periods of time.  Ability to receive and comprehend instructions verbally and/or in writing.  Ability to use logical reasoning for simple and complex problem solving.  Occasionally requires exposure to communicable diseases or bodily fluids.  Occasional travel for clinic activities may be required. The information listed above is not comprehensive of all duties/responsibilities performed. This is not an employment agreement or contract. Management has the exclusive right to alter this job descriptionat any time without notice.

We believe: Triage is temporary. Treatment is transformative. Upperline Health providers coordinate patients' care among a team of specialists - physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients' immediate and long-term health needs. Through a patient-centered approach, we enhance the healthcare experience by living our Upperline CARES values-fostering strong Connections, holding ourselves to the highest level of Accountability, demonstrating Resilience in navigating and tackling complex challenges, committing to Excellence in patient care, and focusing on a Service mentality that places patients at the heart of everything we do. ABOUT THE REGIONAL OPERATIONS DIRECTOR The Regional Operations Director (ROD) at Upperline Health is a leadership role responsible for driving performance, strategic growth, and operational rigor across multiple clinics within a defined region. This role is uniquely positioned in a space where fee-for-service and value-based-care come together to provide the best in patient care. RODs will impact a $30M+ P&L and lead cross-functional teams to execute against strategic initiatives for our specialty business, deliver high-quality, value-based care programs, and drive better outcomes for patients, all while reducing the cost of care. As Upperline continues to expand throughout the United States, the ROD role is part of Upperline's Leadership Development Program and key pathway to the Regional Vice President role as a general manager leading multiple states. Successful RODs are deeply involved in revenue driving initiatives, population health initiatives, cost management, quality improvement, and innovative care delivery models. They act as change agents and culture carriers, helping to shape the future of specialty healthcare at scale. The Role Demands: * Individuals that excel at strategic thinking and data-driven decision-making * Strong communicators and relationship builders with the desire and ability to inspire and manage clinical and non-clinical teams * Leaders who are motivated to make immediate and long-term impact, passionate about working in a fast-paced, results driven organization and desire visibility and an intensive training opportunity for rapid development What You'll Do: * Work closely with the Regional Vice Presidents, Regional Medical Directors, the Upperline Plus (VBC) team and corporate functions to drive operational excellence * Accountable for leading and managing the operations and supporting team members of a new Upperline market * Analyze and manage P&L for designated region and address opportunities for improvement * Consistently communicate with clinic managers and staff - seek to understand operational pain points, initiate collaborative problem solving, drive performance and improvement, address and ensure understanding of new initiatives and foster culture * Coach, mentor, and develop team members to help them succeed * Support RVPs with monthly operational reviews, value-based care (VBC) analysis and reporting, operational efficiency questions (staffing ratios, turnover in partnership with HR) and program effectiveness * Collaborate with program manager to problem solve, refine, and drive key specialty programs * Ensure smooth integration of acquired independent practices into Upperline with intentional focus on the adoption of Upperline policies and practices, understanding of Upperline culture, values and expectations and participation in company-wide or regional initiatives * Partner with the Nashville team on the design and implementation of operational and population health initiatives * Support and build Upperline's culture, promote dedication to the mission and model behaviors aligned with our CARES (Connection, Accountability, Resilience, Excellence, Service) values * Other duties, as assigned Qualifications and Competencies: * Previous leadership experience required - healthcare operations experience strongly preferred * Must have a customer first (patient centered) and operational excellence mentality * History of solving complex problems * Outstanding communication skills and ability to effectively collaborate and lead across functions and diverse stakeholders * Strong analytical and financial competencies - advanced Excel modeling skills and ability to compose and present reports leveraging disparate data sources * Exceptional levels of curiosity, empathy, tenacity, resilience, and willingness to roll up your sleeves * Ability and willingness to routinely visit clinic locations - approximately 35-50 % overnight travel * Relocation mobility expected for anticipated career pathing to Regional Vice President * US work authorization required BENEFITS Comprehensive benefit options include medical, dental and vision, 401K, self-managed PTO, and parental leave. COMPENSATION Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience Job Type: Full-time

Weekends Required | Hands-On Client Care | On-Call Role Why Join Team OAC? 💛 Personal satisfaction from making a difference every day 💵 Competitive pay + bonus programs 📚 Paid training & tuition reimbursement 🩺 Comprehensive benefits: Medical, Vision, Dental, Disability, Life Insurance, and Employee Assistance Program 🌴 Paid time off & holidays 🏆 Employee recognition programs 📈 Career growth opportunities: Leadership path for DSPs RN path for LPNs 💰 403(b) Retirement Savings Plan SUMMARY To ensure an environment that encourages client teaching, mentoring, and coaching by all DSPs and Shift Supervisors. Monitor active treatment, skill development, and growth of all clients. Responsible for DSP growth and development. Create a home that yields a clean, organized, welcoming environment. Be the liaison between the responsible site and all operational departments. Fiscal responsibility to include scheduling, purchasing, inventory, etc. Maintain all operational property in a respective manner. ESSENTIAL FUNCTIONS • Represent OAC in a positive and professional manner in community meetings, events and social functions. • Assist in facilitating hiring, selection, and placement activities to ensure the best-qualified applicants are selected. • Foster a supportive and collaborative work environment for all employees including, but not limited to planned employee engagement activities. • Communicate and follow through with all plans of care for the clients by providing instructions and directions to the work teams on site. • Weekly update of supply inventories • Alternate on-call responsibilities to include weekend supervisory home visits as assigned. • Maintain and monitor budgetary obligations for the as outlined by OAC business practices. Complete Human Resource responsibilities such as payroll, scheduling, performance reviews, and corrective action processes. • Ensure a safe and clean living and working environment as outlined by the facility safety standards, which include environmental walk-throughs, safety committee follow-up and state licensure regulations. • Attend regularly scheduled Safety Committee and Incident Management Meetings as well as conduct any necessary follow up as assigned. • Ensure documentation compliance to include review of bed checks, shift notes, and repositioning notes. Address areas in need of improvements improvement with the staff related to documentation daily. • Attend operational and site-driven meetings to address client and staff needs. • Serve a liaison for parents/guardians of clients served when necessary. • In collaboration with the Program Manager and Primary Site Nurse, participate in weekly planning meetings to provide a holistic approach to client support. • Ensure client participation in the Enrichment Center and community integration by maintaining a functioning activity calendar per site. • Maintain a support relationship with conservators and family members of the clients. • Provide coverage to other site(s) in the absence of another Site Operations Manager. • Perform Other Duties as Assigned QUALIFICATIONS Education and Experience 3+ years of experience working in the ID/DD field in direct support of clients required. Prior supervisory experience with at least 2 years in management and oversight of employees preferred. Valid driver's license required CPR certification within 30 days of hire is required Certified in Professional Crisis Management (PCM) within 60 days of hire is required Competencies: Possess excellent interpersonal skills, strong written and verbal communication skills. Effective time management and organizational skills with proven ability to meet deadlines. Proficient computer skills related to Word, Excel and other applications Employees Supervised: Up to 30 employees for the site Other Pertinent Job Information: Residential group home setting. Physical Requirements Ability to lift repetitively a minimum of 50 pounds; tasks may include lifting, repositioning, turning, bending, squatting, etc. Disclaimer: The above information on this description has been designed to indicate the general nature and level of the work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment. It is understood that the company reserves the right to change work schedules as required, including overtime.

Why Join Team OAC? We believe in more than just a job - we offer a career with purpose. At Open Arms Care, you'll be part of a team dedicated to making a difference in the lives of individuals with intellectual and developmental disabilities. Here's what you'll enjoy as part of our team: Competitive pay with bonus programs Paid training & tuition reimbursement Excellent benefits package: Medical, Dental, Vision, Pharmacy, Disability, Life Insurance & EAP Paid holidays & generous PTO 403(b) Retirement Savings Plan with company match Employee recognition & growth programs The personal satisfaction of serving others SUMMARY To ensure an environment that encourages client teaching, mentoring, and coaching by all DSPs and Shift Supervisors. Monitor active treatment, skill development, and growth of all clients. Responsible for DSP growth and development. Create a home that yields a clean, organized, welcoming environment. Be the liaison between the responsible site and all operational departments. Fiscal responsibility to include scheduling, purchasing, inventory, etc. Maintain all operational property in a respective manner. ESSENTIAL FUNCTIONS • Represent OAC in a positive and professional manner in community meetings, events and social functions. • Assist in facilitating hiring, selection, and placement activities to ensure the best-qualified applicants are selected. • Foster a supportive and collaborative work environment for all employees including, but not limited to planned employee engagement activities. • Communicate and follow through with all plans of care for the clients by providing instructions and directions to the work teams on site. • Weekly update of supply inventories • Alternate on-call responsibilities to include weekend supervisory home visits as assigned. • Maintain and monitor budgetary obligations for the as outlined by OAC business practices. Complete Human Resource responsibilities such as payroll, scheduling, performance reviews, and corrective action processes. • Ensure a safe and clean living and working environment as outlined by the facility safety standards, which include environmental walk-throughs, safety committee follow-up and state licensure regulations. • Attend regularly scheduled Safety Committee and Incident Management Meetings as well as conduct any necessary follow up as assigned. • Ensure documentation compliance to include review of bed checks, shift notes, and repositioning notes. Address areas in need of improvements improvement with the staff related to documentation daily. • Attend operational and site-driven meetings to address client and staff needs. • Serve a liaison for parents/guardians of clients served when necessary. • In collaboration with the Program Manager and Primary Site Nurse, participate in weekly planning meetings to provide a holistic approach to client support. • Ensure client participation in the Enrichment Center and community integration by maintaining a functioning activity calendar per site. • Maintain a support relationship with conservators and family members of the clients. • Provide coverage to other site(s) in the absence of another Site Operations Manager. • Perform Other Duties as Assigned QUALIFICATIONS Education and Experience 3+ years of experience working in the ID/DD field in direct support of clients required. Prior supervisory experience with at least 2 years in management and oversight of employees preferred. Valid driver's license required CPR certification within 30 days of hire is required Certified in Professional Crisis Management (PCM) within 60 days of hire is required Competencies: Possess excellent interpersonal skills, strong written and verbal communication skills. Effective time management and organizational skills with proven ability to meet deadlines. Proficient computer skills related to Word, Excel and other applications Employees Supervised: Up to 30 employees for the site Other Pertinent Job Information: Residential group home setting. Physical Requirements Ability to lift repetitively a minimum of 50 pounds; tasks may include lifting, repositioning, turning, bending, squatting, etc. Disclaimer: The above information on this description has been designed to indicate the general nature and level of the work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment. It is understood that the company reserves the right to change work schedules as required, including overtime.

Join a team that truly makes a difference-helping people with intellectual and developmental disabilities live their best lives today! BENEFITS OF JOINING TEAM OAC: Personal satisfaction from serving others Competitive pay Paid Training Great Benefits: Medical, Pharmacy, Vision, Dental, Disability, Employee Assistance Program and Life insurance Paid Time Off Bonus Programs Tuition Reimbursement Professional Growth Opportunities 403(b) Retirement Savings plan SUMMARY To ensure an environment that encourages client teaching, mentoring, and coaching by all DSPs and Shift Supervisors. Monitor active treatment, skill development, and growth of all clients. Responsible for DSP growth and development. Create a home that yields a clean, organized, welcoming environment. Be the liaison between the responsible site and all operational departments. Fiscal responsibility to include scheduling, purchasing, inventory, etc. Maintain all operational property in a respective manner. ESSENTIAL FUNCTIONS • Represent OAC in a positive and professional manner in community meetings, events and social functions. • Assist in facilitating hiring, selection, and placement activities to ensure the best-qualified applicants are selected. • Foster a supportive and collaborative work environment for all employees including, but not limited to planned employee engagement activities. • Communicate and follow through with all plans of care for the clients by providing instructions and directions to the work teams on site. • Weekly update of supply inventories • Alternate on-call responsibilities to include weekend supervisory home visits as assigned. • Maintain and monitor budgetary obligations for the as outlined by OAC business practices. Complete Human Resource responsibilities such as payroll, scheduling, performance reviews, and corrective action processes. • Ensure a safe and clean living and working environment as outlined by the facility safety standards, which include environmental walk-throughs, safety committee follow-up and state licensure regulations. • Attend regularly scheduled Safety Committee and Incident Management Meetings as well as conduct any necessary follow up as assigned. • Ensure documentation compliance to include review of bed checks, shift notes, and repositioning notes. Address areas in need of improvements improvement with the staff related to documentation daily. • Attend operational and site-driven meetings to address client and staff needs. • Serve a liaison for parents/guardians of clients served when necessary. • In collaboration with the Program Manager and Primary Site Nurse, participate in weekly planning meetings to provide a holistic approach to client support. • Ensure client participation in the Enrichment Center and community integration by maintaining a functioning activity calendar per site. • Maintain a support relationship with conservators and family members of the clients. • Provide coverage to other site(s) in the absence of another Site Operations Manager. • Perform Other Duties as Assigned QUALIFICATIONS Education and Experience 3+ years of experience working in the ID/DD field in direct support of clients required. Prior supervisory experience with at least 2 years in management and oversight of employees preferred. Valid driver's license required CPR certification within 30 days of hire is required Certified in Professional Crisis Management (PCM) within 60 days of hire is required Competencies: Possess excellent interpersonal skills, strong written and verbal communication skills. Effective time management and organizational skills with proven ability to meet deadlines. Proficient computer skills related to Word, Excel and other applications Employees Supervised: Up to 30 employees for the site Other Pertinent Job Information: Residential group home setting. Physical Requirements Ability to lift repetitively a minimum of 50 pounds; tasks may include lifting, repositioning, turning, bending, squatting, etc. Disclaimer: The above information on this description has been designed to indicate the general nature and level of the work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment. It is understood that the company reserves the right to change work schedules as required, including overtime.

The South Tampa Family YMCA, one of the flagship locations of the Tampa Metro Area YMCA Association, is seeking a dynamic and visionary Operations Director II to help lead one of the region's most impactful community hubs. This highly visible leadership role oversees Membership and Wellness operations, driving growth through innovative programming, strong sales and retention strategies, and meaningful member engagement. The Operations Director II plays a critical role in shaping exceptional member experiences, building deep community partnerships, and leading high-performing teams through a culture of collaboration and continuous improvement. This is an exciting opportunity for a high-energy, passionate leader who thrives in a fast-paced environment, brings a proven track record of success, and is eager to make a lasting impact while helping advance the mission and growth of the YMCA across the Tampa Metro area. Under the direct supervision of the District Executive Director, the Operations Director II will oversee the operations of South Tampa Family YMCA Membership and Wellness department including membership acquisition, engagement and retention, grass roots marketing, and wellness programming. Participates in volunteer and staff development, financial development, community relations and collaborations with community agencies. This position ensures that family center teams operate efficiently and employs a continuous improvement model to meet and/or exceed goals for member/participant satisfaction, strong financial management and overall growth. Key areas of responsibility include: ensure high quality member and program experiences while growing enrollment, build community relations/partnerships, supervise program directors and key staff, ensure effective communication and coordination between center program lines and with association initiatives, and support and grow the center's Annual Giving Campaign. Critical areas of expertise include: leading others, highly organized multi-product line management, enhancing the member experience, strong membership retention strategies, delivering and managing robust programs focusing on quality, proven results in growth in programs, successful supervision of multiple full-time program directors to create a seamless team environment. The successful candidate will be a high energy passionate leader who can multi task in a fast pace environment, have a passion for sales, and a proven track record in building upon prior success. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Membership Operations > Evaluates member connection and commitment to YMCA programs and services ensuring the member experience is consistent, integrated and aligned to YMCA goals including, but not limited to: Engagement and Retention> * Analyzes data about member satisfaction and interests to ensure connection to programs, services, and other members. * Collaborates regularly with Center Leadership, program operations, and other related teams to ensure the member experience is consistent, integrated and aligned with member needs. * Creates monthly membership business plans as directed by the Association. * Actively promotes orientations, personal training and group exercise offerings to 100% of new members to ensure the highest levels of member retention and repeat customers. * Collaborates with product line leaders (program, sports, aquatics, etc.) to promote and achieve program optimization targets. * Follows up with L360 surveys within 24 hours to address member concerns. * Expert in member engagement with various generations (youth, adult, families, and seniors). Membership / Well Being > Effectively plans and executes strategies that support member acquisition and recruitment and ensures that sales and revenue goals are achieved. * Develops and implements sales and member recovery strategies, within Association guidelines, that result in achievement of assigned sales / revenue targets. * Collaborates with the Association Marketing team and Center Leadership teams to execute enrollment and grass roots marketing plans for the center. * Leads wellness initiatives as assigned by supervisor. * Develops and leads robust prospect identification and management program to include non-member program conversions. * Identifies and leverages the corporate membership program and implements strategies to develop and increase corporate membership and well-being partners. * Utilizes marketing resources and manages membership communications to include social web/social media within Association guidelines. * Leads and trains associates in providing closing cause-driven tours to prospective members. * Assists with identifying and attending community events that promote Y brand and encourage membership / program enrollments. * Lead strategies to meet and/or exceed revenue budget in membership sales, retention, personal training and small group training programs. Welcome Center Operations > Leads the welcome center operations to ensure membership engagement, acquisition, retention, and continuous improvement to include, but not limited to: * Ensures standards are being followed for member service and engagement as well as transaction processes and procedures. * Timely notification to member services team associates about any changes regarding center, program and other related information critical to member service and engagement. * Collaborates and maintains ongoing communication with the Association Engagement and Solutions Center (YES) ensuring program and facility updates are fluid. Administration > Provides leadership to center administrative functions to include, but not limited to: * Supervises/coaches team and ensures welcome center operations align with member experience, member acquisition, and member administration goals. * Generates and/or analyzes membership, enrollment, and revenue reports to monitor and report on achievement of membership goals. * Ensures timely adherence to all association banking, reconciliation, and financial transaction policies and procedures and coordinates with the Association Finance office as necessary. Group Fitness and Wellness Center Operations > Provides leadership to group fitness and wellness center operations and administration to ensure a best in class members experience: * Ensures the group fitness schedule includes a variety of classes that serve multiple demographics at multiple times throughout each day, including early mornings, evenings and weekends. * Is regularly focused on getting members connected to associates, programs and other members. * Ensures that the fitness equipment is regularly maintained with minimal down time. * Responds promptly to member feedback regarding group fitness and wellness programs. * Ensures adherence to all YMCA policies and procedures regarding safety, health and welfare of members, program participants, guests and associates. Active Older Adults Growth> * Works closely with Membership Directors at the assigned centers to drive senior membership revenue and Silver Sneakers revenue through gate swipes. * Coordinates the schedule for Silver Sneakers classes and activities, manages staff schedule for related programs, and maintains the inventory of related program equipment. * Provides a visible presence in the centers and actively interacts with senior members to ensure their needs are met. * Actively stewards relationships between seniors within the centers by introducing them to other members, and using member profiles and interactions to tailor suggestions for new activities. Team Leadership > * Provides direct supervision and leadership to assigned direct reports (exempt, full time, part time in both Membership and Wellness departments) and key program leads to hire, develop, motivate and retain a committed team passionate about the YMCA's mission, safety and service to members. * Manages associate schedules and payroll for departments ensuring efficient use of resources occurs within programs at all times. * Ensures compliance with all federal, state and county laws and regulations related to payroll, licensing, child labor laws, etc. * Provides collaborative leadership and guidance to peers through association-wide membership meetings, direct one-on-one best practice sharing with peers both in and outside the center. * Develops and monitors staff member development plans and training opportunities that promote career growth within the Y. * Conducts ongoing evaluations of team members' performance. * Develops thoughtful and strategic schedules to ensure adequate coverage within assigned budget guidelines. * Actively participates and attends meetings, trainings, conferences, events, or workshops as assigned by supervisor. * Plans, schedules and leads all family center team meetings. * Schedules regularly scheduled Leader On Duty (LOD) shifts for the center by the 15th of the month for the next full month. Safety and Risk Management> * Adhere to all Federal, State, and local safety regulations, as well as all YMCA policies and procedures related to the safety, health, and welfare of members, participants, guests, and staff. * Ensure that all Tampa YMCA standards, leading practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision. * Adhere to policies and procedures related to managing high-risk activities and supervising participants and boundaries with participants when applicable. * Ensure implementation of and follows all training requirements including risk management and child abuse prevention training in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures. * Maintain a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies * Maintain proper records, including certifications, meetings and trainings. * Maintain an emphasis on safety in all areas of responsibility as they relate to members and staff. * Adhere to risk management training requirements including child abuse prevention. * Front desk personnel-ensure member or association guest are properly signed in and signed out, ensures only authorized adults are allowed in the facility, etc. * Contribute to creating and maintaining a safe, positive, and respectful environment for members, guests, and staff. * Promptly report any suspicious or inappropriate behavior, as well as policy violations, following established association procedures. Education/ Experience Require: * BA/BS in Business Management, Recreation or Sports Management or related field preferred. * Experience serving on leadership team of a Y (or similar) membership organization serving over 3,000 membership households preferred. * Proven results in increasing program quality and growth through exceptional planning and organizational skills. * Successful experience with multi-program management within a Y (or similar) membership organization preferred. * Highly motivated with the consistent ability to meet or exceed goals, cultivate and retain program participants. * Ability to quickly build rapport and develop effective relationships with program prospects and others to achieve goals. * Demonstrated skills in fiscal management and financial development (including annual campaign, capital, and/or planned giving) and achieving margin targets. * Consistently self-driven and goal-oriented with the ability to set effective team and individual goals and take ownership for results. * Demonstrated ability to multi-task and adapt to changing contexts and priorities. * Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making. * Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures. * Proficient in using email, Internet, and other PC-based applications with the ability to learn and adapt to new technology. Certifications/Trainings Required: * Must obtain within 30 days of employment and then maintain current certifications in BLS CPR, First Aid, AED and Oxygen Administration. * Maintain other required certifications as stated in the training matrix. WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job includes, but not limited to: * Ability to plan, lead, and participate in classes and activities. * Ability to verbally and physically communicate program content * Ability to hear participant discussion and questions. * Ability to perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, reaching, and lifting. * Ability to lift equipment and perform all physical aspects of the position, including, but not limited to, leading class, walking, standing, bending, lifting, and reaching. * Hear noises and distress signals in the program environment, including in the classroom and anywhere around the zone of responsibility. * Must have flexibility and the ability to adapt to changing circumstances. * Ability to lift and move a minimum of 50 pounds. * Ability to stand for an extended period of time. * Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold. * The noise level in the work environment is usually moderate. * This position requires reliable transportation and willing to travel, if needed. * Availability to work flexible hours including evenings, weekends, and holidays as needed, and support class coverage * Must be able to perform all duties and functions of those that are supervised