9910 San Jose Blvd.
Jacksonville, FL 32256
At Goodwill, we believe that the opportunity to work can - and does - change a person’s life. A job offers the independence that comes with a paycheck, increases self-esteem, and breaks the cycle of poverty. It’s a philosophy that we have been following in North Florida since 1940, when our local organization was founded as one of a growing number of independent non-profit affiliates of what is now Goodwill Industries International. Today, Goodwill Industries is the nation’s largest private provider of training and employment services for people with disabilities and special needs. And our local organization has grown into one of Goodwill’s top performers in placing people into employment.
Goodwill Industries of North Florida currently seeking a Donation Center Attendant (DCA). This position is responsible for performing customer service functions in all our donation centers. The Donation Center Attendant provides an exceptional customer service experience through proactively engaging with and working to make the customer satisfied in every interaction. You must have reliable transportation. A valid Driver License. Goodwill Industries of North Florida offers competitive salary, benefits package, and work/life balance.
Essential Duties
-Ensures excellent customer/donor relations by maintaining the highest standards of customer service as outlined by the customer service manual.
-Responsible for providing an exceptional customer service experience through proactively engaging with and working to make the customer satisfied in every interaction.
-Greets donors and receives merchandise, providing donor with a receipt, if desired.
-Manages and tracks the donor count, identifies the need for supplies.
-Completes housekeeping task to ensure a clean, safe, friendly work area.
-May be required to travel to other stores on an as-needed basis.
Required Skills
-Must like to interact with people and be driven to succeed.
-Must have excellent communication skills.
-Energy and enthusiasm to help others.
-An openness to learn and be a team player.
-An excitement for a career in retail.
-Able to handle customer service relations.
-Ability to meet highest level of customer satisfaction
-Attention to detail and organization
-Respectful customer relationships
-Reliable, responsible, and dependable, and ability to fulfill obligations.
-Reasoning and logic
-Sensitivity to service population’s cultural and socioeconomic characteristics.
-Positive Attitude
-Ability to respond to customer correspondence in an appropriate manner.
-Must be able to read and comprehend.
-Maintain a professional appearance
-Able to regularly lift up to 10 pounds and occasionally lift up to 50 pounds.
-Must have by able to promote and ultimately be responsible for workplace safety.
-Must have reliable transportation
-Ability to meet highest level of customer satisfaction
-Attention to detail and organization
-Respectful customer relationships
-Reliable, responsible, and dependable, and ability to fulfill obligations.
-Reasoning and logic
-Sensitivity to service population’s cultural and socioeconomic characteristics
Other Skills Required
-Verbal communication (including telephone)
-Written communication (including composition)
-Team-oriented and collaborative interpersonal relationships
-Ability to be sensitive to others' needs and feelings and being understanding and helpful on the job
-Ability to accept feedback while dealing calmly and effectively with stressful situations.
-Ability to maintain professional composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Minimum Qualifications
Education - High School Diploma or Equivalent (GED).
Experience - Minimum of 2 years prior retail sales/customer service experience preferred.
Physical Requirements
-Standing
-Walking
-Lifting/Carrying (up to 50 lbs.)
-Kneeling
-Pushing/Pulling (up to 50 lbs.)
-Bending/Stooping
-Reaching
-Turning
-Repetitive Motions
Equal Employment Opportunity
Goodwill Industries of North Florida is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, handicap or veteran status.
Important Note
Due to the volume of applications received, we are unable to provide information on application status by phone, e-mail, or in person. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for the next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time.