Donations attendant job description

9910 San Jose Blvd.

Jacksonville, FL 32256

At Goodwill, we believe that the opportunity to work can - and does - change a person’s life. A job offers the independence that comes with a paycheck, increases self-esteem, and breaks the cycle of poverty. It’s a philosophy that we have been following in North Florida since 1940, when our local organization was founded as one of a growing number of independent non-profit affiliates of what is now Goodwill Industries International. Today, Goodwill Industries is the nation’s largest private provider of training and employment services for people with disabilities and special needs. And our local organization has grown into one of Goodwill’s top performers in placing people into employment.

Goodwill Industries of North Florida currently seeking a Donation Center Attendant (DCA). This position is responsible for performing customer service functions in all our donation centers. The Donation Center Attendant provides an exceptional customer service experience through proactively engaging with and working to make the customer satisfied in every interaction. You must have reliable transportation. A valid Driver License. Goodwill Industries of North Florida offers competitive salary, benefits package, and work/life balance.

Essential Duties

-Ensures excellent customer/donor relations by maintaining the highest standards of customer service as outlined by the customer service manual.

-Responsible for providing an exceptional customer service experience through proactively engaging with and working to make the customer satisfied in every interaction.

-Greets donors and receives merchandise, providing donor with a receipt, if desired.

-Manages and tracks the donor count, identifies the need for supplies.

-Completes housekeeping task to ensure a clean, safe, friendly work area.

-May be required to travel to other stores on an as-needed basis.

Required Skills

-Must like to interact with people and be driven to succeed.

-Must have excellent communication skills.

-Energy and enthusiasm to help others.

-An openness to learn and be a team player.

-An excitement for a career in retail.

-Able to handle customer service relations.

-Ability to meet highest level of customer satisfaction

-Attention to detail and organization

-Respectful customer relationships

-Reliable, responsible, and dependable, and ability to fulfill obligations.

-Reasoning and logic

-Sensitivity to service population’s cultural and socioeconomic characteristics.

-Positive Attitude

-Ability to respond to customer correspondence in an appropriate manner.

-Must be able to read and comprehend.

-Maintain a professional appearance

-Able to regularly lift up to 10 pounds and occasionally lift up to 50 pounds.

-Must have by able to promote and ultimately be responsible for workplace safety.

-Must have reliable transportation

-Ability to meet highest level of customer satisfaction

-Attention to detail and organization

-Respectful customer relationships

-Reliable, responsible, and dependable, and ability to fulfill obligations.

-Reasoning and logic

-Sensitivity to service population’s cultural and socioeconomic characteristics

Other Skills Required

-Verbal communication (including telephone)

-Written communication (including composition)

-Team-oriented and collaborative interpersonal relationships

-Ability to be sensitive to others' needs and feelings and being understanding and helpful on the job

-Ability to accept feedback while dealing calmly and effectively with stressful situations.

-Ability to maintain professional composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Minimum Qualifications

Education - High School Diploma or Equivalent (GED).

Experience - Minimum of 2 years prior retail sales/customer service experience preferred.

Physical Requirements

-Standing

-Walking

-Lifting/Carrying (up to 50 lbs.)

-Kneeling

-Pushing/Pulling (up to 50 lbs.)

-Bending/Stooping

-Reaching

-Turning

-Repetitive Motions

Equal Employment Opportunity

Goodwill Industries of North Florida is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, ancestry, religion, orientation, age, sex, marital status, national origin, disability, genetic information, handicap or veteran status.

Important Note

Due to the volume of applications received, we are unable to provide information on application status by phone, e-mail, or in person. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for the next steps in the selection process. Applicants who are not selected will not receive notification. This position is subject to close at any time.

Goodwill of Western and Northern Connecticut is seeking friendly individuals to join us in our mission to help others and serve our local communities.

Our Donation Centers support the entire organization, including different Goodwill programs that assist people with obtaining meaningful employment and bettering their overall quality of life.

As a Goodwill Donation Center Attendant, you would be an essential part of ensuring the success of our stores and Goodwill’s mission.

When an Attendant collects donations from generous patrons, they aren’t just doing their job but also helping others in the community.
Hours Required:
Monday & Thursday, 11am - 6pm

Weekends: Saturday, 8am - 4pm or 11am- 6pm
Sunday, 10am - 4pm or noon - 6pm


What Goodwill can offer you :
Opportunities for career advancement A benefits package that includes health, dental, and vision (employee paid), as well as ancillary benefits including long and short term disability, and life insurance (Goodwill paid)* These benefits available 1st of the month, following 30 days of employment* Two (2) weeks’ vacation, four (4) personal days, and seven (7) days of sick time (For those working more than 20 hours a week Up to $3,000 in qualified Tuition Reimbursement* Nine (9) Paid holidays (based on Standard Weekly Hours) 403(b) Retirement Savings Plan 30% Employee Discount Employee Appreciation Day - 50% off employee discount once per year $50 work anniversary gift for every year of continuous service (for part-time and full-time team members) $200 Referral Program (for every candidate hired that you refer to Goodwill)
*Only available for Full-Time Team Members


Responsibilities :
Cheerfully accept donations from donors and assist them with moving items from their vehicle into the center Provide receipts to donors and thank them for supporting Goodwill’s mission Sort/separate the incoming donations into proper sections or bins based on product category Answer incoming telephone calls, answering any customer inquiries Maintain a clean and orderly donation area


Position Requirements :
High school diploma or equivalent. Being prepared for considerable standing, reaching, lifting, carrying, bending, pushing, and pulling. Must be able to lift over 40 pounds.


Start your journey with Goodwill today by applying at gwct.org/about/work-here
Is this position not right for you? We can help you find the right one at Goodwill or any other employer through our Career Centers! Receive free career assistance services from Goodwill (including Resume Builds/Revisions, Online Job Searching Coaching, Interview Skills, and more) at gwct.org/career-coaching
Goodwill is an Affirmative Action/Equal Opportunity Employer, with a commitment to diversity, equality, and inclusion throughout the organization, welcoming candidates of diverse backgrounds.

Are you looking for meaningful work and want to make a difference? Do you want to gain valuable work experience? Joining the Goodwill team could be a great fit for you! At Goodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration. We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

POSITION SUMMARY: Accept donations on behalf of Goodwill at our standalone or storefront donation centers. Provide excellent customer service to donors.
Essential Functions Statement(s):

+ Opens and closes assigned donation center site, as scheduled, according to department guidelines set forth in the Standalone and Storefront Donation Center Attendant Training Manual.

+ Accepts donations according to guidelines found in the Standalone and Storefront Donation Attendant Training Manual. This includes providing excellent customer service to donors by greeting, assisting with accepting donations, and accurately completing donation receipts. When necessary, politely refuses and refers donors to other locations and thanks each donor for every donation.

+ Maintains the interior and the exterior of the site in a clean and organized manner. Sweeps perimeter of donation center site, stores donations neatly inside trailer, picks up debris and trash around trailer. If applicable, empties and maintains the cleanliness of the Unattended Donation Center (UDC) at the site.

+ Accurately completes daily administrative tasks in a timely manner. To include daily counts of all donors (including donations from the UDC's), sorting and submitting donation receipts on a scheduled basis and all daily tally sheets.

+ Safeguards all donations and company property from damage and theft. Treats all donations and company property with respect and care.

+ Communicates the following accurately and in a timely manner to the appropriate Supervisor or Coordinator; supply needs, unusual or out of the ordinary situations and any safety concerns.

+ Safely and accurately loads donations into bins and organizes them inside of the donation trailers.

+ Assists Truck Helpers and Truck Drivers in loading donations into Goodwill trucks, if needed.

+ Communicates daily with Dispatch to inform them of current product volumes and any transportation/service needs.

+ Performs other miscellaneous duties as assigned or directed.

SKILLS & ABILITIES:

Education: High School Graduate or General Education Degree (GED) preferred.

Experience: Six months to one year customer service related experience preferred.

ID: 2022-9104

Street: 683 S. Rancho Santa Fe Road

External Company Name: Goodwill Industries of San Diego County

External Company URL: www.sdgoodwill.org/