Door person job description
Updated March 14, 2024
7 min read
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Example door person requirements on a job description
Door person requirements can be divided into technical requirements and required soft skills. The lists below show the most common requirements included in door person job postings.
Sample door person requirements
- High school diploma or equivalent.
- Valid driver's license.
- Ability to work day, evening, and/or weekend shifts.
- Knowledge of building security procedures.
- Ability to operate various security equipment.
Sample required door person soft skills
- Excellent customer service skills.
- Ability to interact positively with the public.
- Ability to remain calm in stressful situations.
- Strong problem-solving skills.
- Excellent verbal and written communication skills.
Door person job description example 1
Hilton door person job description
A Doorperson is responsible for greeting arriving and departing guests and directing entry traffic in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
As a Doorperson, you would be responsible for greeting arriving and departing guests and directing entry traffic in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Greet arriving and departing guests, direct traffic at the main entrance and offer luggage assistance to guests
* Read luggage tags and provide claim tickets for accurate delivery of guest items
* Retrieve, move, place and store guest items including, but not limited to, packages, luggage and boxes from vehicles and the luggage storage area
* Arrange guest transportation (i.e. taxi cabs), as needed
* Respond to guest inquiries and requests and resolve guest issue in a timely, friendly and efficient manner
* Parks and retrieves guest cars in valet parking spots located at the front of the hotel and issues or accepts claim tickets for parked cars. Clearly communicates guest parking procedures and applicable costs to arriving guests.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
What will I be doing?
As a Doorperson, you would be responsible for greeting arriving and departing guests and directing entry traffic in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
* Greet arriving and departing guests, direct traffic at the main entrance and offer luggage assistance to guests
* Read luggage tags and provide claim tickets for accurate delivery of guest items
* Retrieve, move, place and store guest items including, but not limited to, packages, luggage and boxes from vehicles and the luggage storage area
* Arrange guest transportation (i.e. taxi cabs), as needed
* Respond to guest inquiries and requests and resolve guest issue in a timely, friendly and efficient manner
* Parks and retrieves guest cars in valet parking spots located at the front of the hotel and issues or accepts claim tickets for parked cars. Clearly communicates guest parking procedures and applicable costs to arriving guests.
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
* Hospitality - We're passionate about delivering exceptional guest experiences.
* Integrity - We do the right thing, all the time.
* Leadership - We're leaders in our industry and in our communities.
* Teamwork - We're team players in everything we do.
* Ownership - We're the owners of our actions and decisions.
* Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
* Quality
* Productivity
* Dependability
* Customer Focus
* Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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Door person job description example 2
The Marcus Corporation door person job description
Doorperson / Shuttle Driver - (210004WI) Description Join our team of passionate hospitality professionals at the Hyatt Regency Coralville Hotel & Conference Center where we strive to give guests memorable experiences and access to the best restaurants, nightlife, and outdoor recreation in the city. The Hyatt Regency is managed by Marcus Hotels & Resorts whose corporate history dates back to the first Marcus Movie Theater in 1935. That was when our founder first established our guiding principles of People Pleasing People and to always realize our most important assets are our incredible associates.
As a hotel door person/shuttle driver, you will escort arriving and departing guests in a friendly, courteous manner to and from their accommodations. Transport luggage. Acquaint each guest with room features and hotel outlets. You will also drive the hotel shuttle as needed to local guest points of interest.
Responsibilities:
Greet customers with friendly and sincere welcome. Remain calm and attentive during heavy hotel activity and emergencies.
Retrieve guest items from cars, busses, vans, and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators.
Read and match luggage tags, write claim tickets, and detach portion to give to guest.
Park and retrieve guest vehicles operating in a safe manner at all times.
Direct guest flow through hotel giving assistance and direction to various areas in hotel.
Listen and respond to guest inquires. Answer questions and offer assistance giving accurate information.
Drive shuttle as needed to transport guests to local destinations
Perform other duties as assigned by Manager.
At the Hyatt Regency, we offer the following great benefits:
Competitive Wages
Insurance benefits to our associates after 30 days of full-time employment
Flexible schedules
Free meal during each shift worked
Room discounts for Hyatt properties and Marcus Hotels & Resorts properties
Employee referral program
We will verify through E-Verify the identity and employment eligibility of all persons hired. Marcus Hotels & Resorts is an Equal Opportunity Employer.'
Primary Location: Iowa-Coralville-Hyatt Regency CoralvilleWork Locations: Hyatt Regency Coralville 300 E 9th Street Coralville 52241Job: Guest ServicesJob Posting: Sep 12, 2022, 3:30:20 PM
As a hotel door person/shuttle driver, you will escort arriving and departing guests in a friendly, courteous manner to and from their accommodations. Transport luggage. Acquaint each guest with room features and hotel outlets. You will also drive the hotel shuttle as needed to local guest points of interest.
Responsibilities:
Greet customers with friendly and sincere welcome. Remain calm and attentive during heavy hotel activity and emergencies.
Retrieve guest items from cars, busses, vans, and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators.
Read and match luggage tags, write claim tickets, and detach portion to give to guest.
Park and retrieve guest vehicles operating in a safe manner at all times.
Direct guest flow through hotel giving assistance and direction to various areas in hotel.
Listen and respond to guest inquires. Answer questions and offer assistance giving accurate information.
Drive shuttle as needed to transport guests to local destinations
Perform other duties as assigned by Manager.
At the Hyatt Regency, we offer the following great benefits:
Competitive Wages
Insurance benefits to our associates after 30 days of full-time employment
Flexible schedules
Free meal during each shift worked
Room discounts for Hyatt properties and Marcus Hotels & Resorts properties
Employee referral program
We will verify through E-Verify the identity and employment eligibility of all persons hired. Marcus Hotels & Resorts is an Equal Opportunity Employer.'
Primary Location: Iowa-Coralville-Hyatt Regency CoralvilleWork Locations: Hyatt Regency Coralville 300 E 9th Street Coralville 52241Job: Guest ServicesJob Posting: Sep 12, 2022, 3:30:20 PM
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Door person job description example 3
McMenamins Pubs & Breweries door person job description
MCMENAMINS WHITE EAGLE
DOOR PERSON
Rev. 1-22
TITLE: Door Person
REPORTS TO: MANAGER AND GENERAL MANAGER
FLSA CLASS: Hourly Non-Exempt
The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Description of the Position:
Duties include but are not limited to; Check ID's, sell and collect tickets at the door for customers entering the White Eagle. This position may also help maintain the cleanliness of the property as well as perform light maintenance work. Each door staff person is responsible assisting the MOD on any customer issues that arise that are of a safety concern, be available to answer questions, and assist customers and employees in whatever way necessary. This position also requires mental agility and the ability to effectively multi-task in while working alone and also in a sometimes fast paced and deadline-oriented environment. A door person must also have the ability to work well independently and as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to Management. All McMenamin employees will also be expected to keep current on all company events, history, and products. Other duties as assigned by the Manager on duty.
Requirements of the Job:
* Previous customer service or related experience preferred but not required
* Excellent conflict resolution and diplomacy skills
* Excellent customer service and communication skills
* Flexible schedule including days, evenings, weekends, as necessary
Essential Functions of the Job:
* Provide excellent customer service, check ID's the door, as well as sell and take tickets
* Must have a value for diversity and the ability to work with individuals from different backgrounds
* Communicate clearly with employees and customers
* Respond effectively, quickly and decisively in stressful situations
* Ability to remain calm and focused in a potentially high volume, deadline-oriented work environment
* Work for long periods on feet including frequent walking, and working outdoors in varied weather conditions as necessary
* Perform repetitive movement such as pushing, pulling, bending, some twisting and stooping
* Maintain a positive attitude as well as be positive, polite, and cooperative with co-workers, managers, and customers
in addition, interact well with employees and customers
* Safely lift and carry heavy objects with a hand truck or the help of another person if necessary
Most importantly, this job requires a positive attitude, a value for diversity, and a commitment to excellent customer service. Each employee is expected to come to work ready to have fun and be a positive force.
YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION
DOOR PERSON
Rev. 1-22
TITLE: Door Person
REPORTS TO: MANAGER AND GENERAL MANAGER
FLSA CLASS: Hourly Non-Exempt
The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Description of the Position:
Duties include but are not limited to; Check ID's, sell and collect tickets at the door for customers entering the White Eagle. This position may also help maintain the cleanliness of the property as well as perform light maintenance work. Each door staff person is responsible assisting the MOD on any customer issues that arise that are of a safety concern, be available to answer questions, and assist customers and employees in whatever way necessary. This position also requires mental agility and the ability to effectively multi-task in while working alone and also in a sometimes fast paced and deadline-oriented environment. A door person must also have the ability to work well independently and as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to Management. All McMenamin employees will also be expected to keep current on all company events, history, and products. Other duties as assigned by the Manager on duty.
Requirements of the Job:
* Previous customer service or related experience preferred but not required
* Excellent conflict resolution and diplomacy skills
* Excellent customer service and communication skills
* Flexible schedule including days, evenings, weekends, as necessary
Essential Functions of the Job:
* Provide excellent customer service, check ID's the door, as well as sell and take tickets
* Must have a value for diversity and the ability to work with individuals from different backgrounds
* Communicate clearly with employees and customers
* Respond effectively, quickly and decisively in stressful situations
* Ability to remain calm and focused in a potentially high volume, deadline-oriented work environment
* Work for long periods on feet including frequent walking, and working outdoors in varied weather conditions as necessary
* Perform repetitive movement such as pushing, pulling, bending, some twisting and stooping
* Maintain a positive attitude as well as be positive, polite, and cooperative with co-workers, managers, and customers
in addition, interact well with employees and customers
* Safely lift and carry heavy objects with a hand truck or the help of another person if necessary
Most importantly, this job requires a positive attitude, a value for diversity, and a commitment to excellent customer service. Each employee is expected to come to work ready to have fun and be a positive force.
YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION
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Updated March 14, 2024
Updated March 14, 2024