What does a door person do?
A Door Person stands guard at the entrance of buildings such as hotels and offices, mainly to greet and assist guests and visitors in a courteous manner. Aside from opening and closing doors, a Door Person also participates in implementing security protocols, checking identification, looking out for suspicious activities, and patrolling areas while coordinating with the security staff. Moreover, a Door Person assists guests by answering inquiries, giving directions, recommending facilities and attractions, and overseeing visitor logs. There are also instances where they may participate in accepting packages and maintaining the cleanliness of lobbies.
Door person responsibilities
Here are examples of responsibilities from real door person resumes:
- Manage accounts payable and payroll for entire department.
- Unload residents' parcels & groceries from vehicles into carts & place in lobby.
- Develop a strong foundation in business-to-consumer sales, with special attention to capitalizing on client hot-buttons and solution-selling.
- Perform related services, such as calling taxicabs, assisting handicap and carrying packages to resident apartments.
- Assist patrons and guests by hailing taxicabs on the street and direct visitors through the building and grounds.
- Work in the premiere section of the Cinemark theater interfacing with customers mainly 21 and up
Door person skills and personality traits
We calculated that 22% of Door People are proficient in Front Desk, Customer Service, and Cleanliness. They’re also known for soft skills such as Communication skills, Compassion, and Interpersonal skills.
We break down the percentage of Door People that have these skills listed on their resume here:
- Front Desk, 22%
Assisted the Front Desk with packages, guests/visitors and vendors as needed; coordinated and managed requests for special arrangements.
- Customer Service, 14%
Assisted bartenders in customer service and inventory control.
- Cleanliness, 14%
Assisted in seating patrons, maintained facility cleanliness, processed cash and electronic payments
- Reservations, 8%
Validated identification for legal entry Ensured maximum occupancy was not exceeded Maintained reservations
- Front Door, 7%
Worked the front door greeting all the guest, checking id's and taking payment to enter.
- Greeting Guests, 6%
Promoted a positive corporate image when greeting guests and administering check-in procedures.
Most door people use their skills in "front desk," "customer service," and "cleanliness" to do their jobs. You can find more detail on essential door person responsibilities here:
Communication skills. One of the key soft skills for a door person to have is communication skills. You can see how this relates to what door people do because "social and human service assistants talk with clients about the challenges in their lives and assist them in getting help." Additionally, a door person resume shows how door people use communication skills: "performed multi-tasking by directing customers to certain locations in city, handling luggage, and using excellent communication skills"
Compassion. Another essential skill to perform door person duties is compassion. Door people responsibilities require that "social and human service assistants often work with people who are in stressful and difficult situations." Door people also use compassion in their role according to a real resume snippet: "ensured that customers receive the highest quality of service in a caring and compassionate atmosphere. "
Interpersonal skills. This is an important skill for door people to perform their duties. For an example of how door person responsibilities depend on this skill, consider that "social and human service assistants must make their clients feel comfortable discussing sensitive issues." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a door person: "managed the safety and order at the entrance of a high-volume night club developed interpersonal skills and conflict resolution techniques".
Problem-solving skills. door person responsibilities often require "problem-solving skills." The duties that rely on this skill are shown by the fact that "social and human service assistants help clients find solutions to their problems." This resume example shows what door people do with problem-solving skills on a typical day: "check ids and assist in conflict resolution. "
Time-management skills. Another common skill required for door person responsibilities is "time-management skills." This skill comes up in the duties of door people all the time, as "social and human service assistants often work with many clients." An excerpt from a real door person resume shows how this skill is central to what a door person does: "organized and maintained all customer service related issues consistently completing data entry records on tight deadlines. "
The three companies that hire the most door persons are:
- Hilton12 door people jobs
- Related Companies7 door people jobs
- SP Plus4 door people jobs
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Compare different door people
Door person vs. Bell staff
These skill sets are where the common ground ends though. The responsibilities of a door person are more likely to require skills like "cleanliness," "front door," "vip," and "doorperson." On the other hand, a job as a bell staff requires skills like "hotel guests," "room service," "luggage assistance," and "guest luggage." As you can see, what employees do in each career varies considerably.
On average, bell staff reach similar levels of education than door people. Bell staff are 1.3% less likely to earn a Master's Degree and 0.0% less likely to graduate with a Doctoral Degree.Door person vs. Bellhop
Each career also uses different skills, according to real door person resumes. While door person responsibilities can utilize skills like "cleanliness," "reservations," "front door," and "vip," bellhops use skills like "room service orders," "guest luggage," "guest rooms," and "hotel guests."
Bellhops earn similar levels of education than door people in general. They're 1.3% less likely to graduate with a Master's Degree and 0.0% less likely to earn a Doctoral Degree.Door person vs. Bellman captain
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from door person resumes include skills like "customer service," "cleanliness," "reservations," and "front door," whereas a bellman captain is more likely to list skills in "luggage assistance," "hotel guests," "pos," and "local events. "
Most bellman captains achieve a similar degree level compared to door people. For example, they're 1.3% less likely to graduate with a Master's Degree, and 0.0% less likely to earn a Doctoral Degree.Door person vs. Bell captain
Types of door person
Updated January 8, 2025
