Post job

Engagement Manager jobs at DoorDash

- 1356 jobs
  • Senior Manager, Workforce Strategy

    Doordash USA 4.4company rating

    Engagement manager job at DoorDash

    About the Team The Workforce Management team's primary focus is to ensure we have the right people at the right time to get our customers connected to a live agent as quickly and reliably as possible. The team brings a people-first mindset paired with strategy and operations to achieve their goals. They move quickly, leverage first principles thinking, and focus on problem solving to ensure a seamless execution. Our team manages the workforce capacity planning, scheduling, and real-time operations for DoorDash's large and growing global network of in-house and BPO support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible…at scale. About the Role As the Senior Manager of Workforce Management for Consumer and New Business Verticals, you will be the accountable operator for performance. Your primary mandate is simple but critical: protect SLA outcomes while balancing efficiency, predictability, and stability. You'll be expected to know the mechanics of how we lose or save SLA points-whether through staffing gaps, occupancy imbalance, or intraday misses-and to act quickly to keep the operation on track. This role is hands-on. You'll build capacity and supply plans, monitor execution, and roll up your sleeves to solve problems in real time. At the same time, you'll translate business requirements into workforce strategies and present leaders with clear options and trade-offs. Beyond your audiences, you'll also take on cross-cutting initiatives that improve how we plan, prepare, and operate across the entire organization. As a leader, you'll not only drive outcomes but also build and grow a high-performing team. You will be responsible for developing talent, creating clarity, and fostering an environment where people are empowered to deliver excellence while growing their skills and careers. This role reports to the Director of Workforce Management. You're excited about this opportunity because you will... Own SLA outcomes end-to-end, ensuring performance is stable, predictable, and balanced with efficiency. Roll up your sleeves to troubleshoot staffing gaps, occupancy balance, shrinkage, and other levers that directly impact SLA performance. Drive accountability through capacity and supply planning, providing the network with clear signals on what can be achieved. Anticipate risks before they hit, spotting where deviations could occur and putting proactive measures in place. Translate business priorities into workforce action, guiding cross-functional partners through the options and trade-offs available. Lead strategic initiatives that impact all lines of business, from holiday readiness to plan audits and supply optimization. Be a master of your inputs and data, ensuring the information behind your plans and recommendations is accurate and transparent. Act as a trusted partner to Audience Experience, Finance, Recruiting, and Vendor Ops to keep supply aligned with demand and outcomes accountable. Develop and lead a high-performing team, providing mentorship, career development, and clear accountability while building a culture of excellence. We're excited about you because... You are first and foremost an operator, fluent in WFM fundamentals like capacity planning, erlang models, shrinkage, and occupancy. You thrive on scrappy problem-solving and aren't afraid to get into the details to keep performance on track. You bring 8+ years of experience in workforce management, capacity planning, or operations leadership in a complex, high-growth environment. You are confident in owning SLA performance, including identifying deviations and driving recovery strategies. You bring analytical rigor and business acumen, able to use data to drive clarity and decisions. You're a skilled cross-functional partner, comfortable influencing leaders and providing clear trade-offs. You have experience leading teams or large-scale initiatives, setting direction while staying close to the work. You are a people leader, skilled at building, coaching, and developing teams that deliver excellent results while growing their own capabilities. You see WFM as a strategic advantage, and you're motivated to prove its impact across the business. We expect this position to be filled by 12/1/25 Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey Compensation The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $143,400 - $210,900 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.
    $143.4k-210.9k yearly Auto-Apply 60d+ ago
  • Managed Threat Detection Manager (Unit 42 MDR) - Remote

    Palo Alto Networks 4.8company rating

    Eugene, OR jobs

    Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are seeking a driven problem solver to join our Unit 42 Managed Detection and Response (MDR) team. Our team is responsible for customers internal security monitoring, threat hunting, and incident response. As a MDR Manager, we will rely on you to manage a team of experts who detect and respond to cyber incidents facing customers' internal business. As a manager, you will join a team of leaders who overlook the Unit 42 MDR team to ensure premium delivery to our customers. You will have a critical role in how the team works, including creation of new processes, methodologies, and capabilities the team requires. Your Impact Hire for and lead a team of MDR Analysts working globally. Guide the team, create and improve processes, methodologies, and capabilities that the team requires to work effectively Lead a team that analyzes incidents from real customer environments to identify ongoing threats to customer environments Provide critical feedback to different Product, Research, and Engineering teams to help improve the products for the entire Palo Alto Networks' customer base Work closely with Security Research, Threat Intelligence, and Threat Hunting teams to remediate and detect new emerging threats Qualifications Your Experience At least 3 years of team management experience, global management experience (world-wide team) is a plus Great interpersonal skills and a proven experience collaborating with customers Understanding of the threat landscape in terms of the tools, tactics, and techniques of attacks, as well as networking and security fundamentals Basic hands-on coding skills (e.g. Python) Excellent written and oral communication skills Experience investigating targeted, sophisticated or hidden threats Background in forensic analysis and incident and response tools to identify a threat and determine the extent and scope of a compromise Experience with investigative technologies such as SIEM, packet capture analysis, host forensics, and Endpoint Detection and Response tools Understanding of how APTs operate and the attack cycle - different attack vectors, propagation and data exfiltration, lateral movement, persistence mechanism, etc. Understanding of how organizations protect themselves from cyber-attacks, what tools are used and what remediation techniques are leveraged Advantages Having worked in SOC analysis or an investigation environment Having worked in Incident Response environment Additional Information The Team The team you'll lead helps protect customers by identifying the most sophisticated & stealthy attacks in their environment. The team does so by leveraging the Cortex product suite as well as unique tools, methodologies, and techniques. Cortex provides enterprise-scale detection and response that runs on integrated endpoint, network and cloud data - reduce the noise and focus on real threats. This team works closely with different product groups and helps improve each and every product by providing first-hand insights into how the product is used and how it can perform even better. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $158,000 - $254,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.
    $158k-254k yearly 3d ago
  • Managed Threat Detection Manager (Unit 42 MDR) - Remote

    Palo Alto Networks 4.8company rating

    Portland, OR jobs

    Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are seeking a driven problem solver to join our Unit 42 Managed Detection and Response (MDR) team. Our team is responsible for customers internal security monitoring, threat hunting, and incident response. As a MDR Manager, we will rely on you to manage a team of experts who detect and respond to cyber incidents facing customers' internal business. As a manager, you will join a team of leaders who overlook the Unit 42 MDR team to ensure premium delivery to our customers. You will have a critical role in how the team works, including creation of new processes, methodologies, and capabilities the team requires. Your Impact Hire for and lead a team of MDR Analysts working globally. Guide the team, create and improve processes, methodologies, and capabilities that the team requires to work effectively Lead a team that analyzes incidents from real customer environments to identify ongoing threats to customer environments Provide critical feedback to different Product, Research, and Engineering teams to help improve the products for the entire Palo Alto Networks' customer base Work closely with Security Research, Threat Intelligence, and Threat Hunting teams to remediate and detect new emerging threats Qualifications Your Experience At least 3 years of team management experience, global management experience (world-wide team) is a plus Great interpersonal skills and a proven experience collaborating with customers Understanding of the threat landscape in terms of the tools, tactics, and techniques of attacks, as well as networking and security fundamentals Basic hands-on coding skills (e.g. Python) Excellent written and oral communication skills Experience investigating targeted, sophisticated or hidden threats Background in forensic analysis and incident and response tools to identify a threat and determine the extent and scope of a compromise Experience with investigative technologies such as SIEM, packet capture analysis, host forensics, and Endpoint Detection and Response tools Understanding of how APTs operate and the attack cycle - different attack vectors, propagation and data exfiltration, lateral movement, persistence mechanism, etc. Understanding of how organizations protect themselves from cyber-attacks, what tools are used and what remediation techniques are leveraged Advantages Having worked in SOC analysis or an investigation environment Having worked in Incident Response environment Additional Information The Team The team you'll lead helps protect customers by identifying the most sophisticated & stealthy attacks in their environment. The team does so by leveraging the Cortex product suite as well as unique tools, methodologies, and techniques. Cortex provides enterprise-scale detection and response that runs on integrated endpoint, network and cloud data - reduce the noise and focus on real threats. This team works closely with different product groups and helps improve each and every product by providing first-hand insights into how the product is used and how it can perform even better. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $158,000 - $254,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.
    $158k-254k yearly 3d ago
  • Managed Threat Detection Manager (Unit 42 MDR) - Remote

    Palo Alto Networks 4.8company rating

    Fresno, CA jobs

    Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are seeking a driven problem solver to join our Unit 42 Managed Detection and Response (MDR) team. Our team is responsible for customers internal security monitoring, threat hunting, and incident response. As a MDR Manager, we will rely on you to manage a team of experts who detect and respond to cyber incidents facing customers' internal business. As a manager, you will join a team of leaders who overlook the Unit 42 MDR team to ensure premium delivery to our customers. You will have a critical role in how the team works, including creation of new processes, methodologies, and capabilities the team requires. Your Impact Hire for and lead a team of MDR Analysts working globally. Guide the team, create and improve processes, methodologies, and capabilities that the team requires to work effectively Lead a team that analyzes incidents from real customer environments to identify ongoing threats to customer environments Provide critical feedback to different Product, Research, and Engineering teams to help improve the products for the entire Palo Alto Networks' customer base Work closely with Security Research, Threat Intelligence, and Threat Hunting teams to remediate and detect new emerging threats Qualifications Your Experience At least 3 years of team management experience, global management experience (world-wide team) is a plus Great interpersonal skills and a proven experience collaborating with customers Understanding of the threat landscape in terms of the tools, tactics, and techniques of attacks, as well as networking and security fundamentals Basic hands-on coding skills (e.g. Python) Excellent written and oral communication skills Experience investigating targeted, sophisticated or hidden threats Background in forensic analysis and incident and response tools to identify a threat and determine the extent and scope of a compromise Experience with investigative technologies such as SIEM, packet capture analysis, host forensics, and Endpoint Detection and Response tools Understanding of how APTs operate and the attack cycle - different attack vectors, propagation and data exfiltration, lateral movement, persistence mechanism, etc. Understanding of how organizations protect themselves from cyber-attacks, what tools are used and what remediation techniques are leveraged Advantages Having worked in SOC analysis or an investigation environment Having worked in Incident Response environment Additional Information The Team The team you'll lead helps protect customers by identifying the most sophisticated & stealthy attacks in their environment. The team does so by leveraging the Cortex product suite as well as unique tools, methodologies, and techniques. Cortex provides enterprise-scale detection and response that runs on integrated endpoint, network and cloud data - reduce the noise and focus on real threats. This team works closely with different product groups and helps improve each and every product by providing first-hand insights into how the product is used and how it can perform even better. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $158,000 - $254,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.
    $158k-254k yearly 3d ago
  • Managed Threat Detection Manager (Unit 42 MDR) - Remote

    Palo Alto Networks 4.8company rating

    San Francisco, CA jobs

    Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are seeking a driven problem solver to join our Unit 42 Managed Detection and Response (MDR) team. Our team is responsible for customers internal security monitoring, threat hunting, and incident response. As a MDR Manager, we will rely on you to manage a team of experts who detect and respond to cyber incidents facing customers' internal business. As a manager, you will join a team of leaders who overlook the Unit 42 MDR team to ensure premium delivery to our customers. You will have a critical role in how the team works, including creation of new processes, methodologies, and capabilities the team requires. Your Impact Hire for and lead a team of MDR Analysts working globally. Guide the team, create and improve processes, methodologies, and capabilities that the team requires to work effectively Lead a team that analyzes incidents from real customer environments to identify ongoing threats to customer environments Provide critical feedback to different Product, Research, and Engineering teams to help improve the products for the entire Palo Alto Networks' customer base Work closely with Security Research, Threat Intelligence, and Threat Hunting teams to remediate and detect new emerging threats Qualifications Your Experience At least 3 years of team management experience, global management experience (world-wide team) is a plus Great interpersonal skills and a proven experience collaborating with customers Understanding of the threat landscape in terms of the tools, tactics, and techniques of attacks, as well as networking and security fundamentals Basic hands-on coding skills (e.g. Python) Excellent written and oral communication skills Experience investigating targeted, sophisticated or hidden threats Background in forensic analysis and incident and response tools to identify a threat and determine the extent and scope of a compromise Experience with investigative technologies such as SIEM, packet capture analysis, host forensics, and Endpoint Detection and Response tools Understanding of how APTs operate and the attack cycle - different attack vectors, propagation and data exfiltration, lateral movement, persistence mechanism, etc. Understanding of how organizations protect themselves from cyber-attacks, what tools are used and what remediation techniques are leveraged Advantages Having worked in SOC analysis or an investigation environment Having worked in Incident Response environment Additional Information The Team The team you'll lead helps protect customers by identifying the most sophisticated & stealthy attacks in their environment. The team does so by leveraging the Cortex product suite as well as unique tools, methodologies, and techniques. Cortex provides enterprise-scale detection and response that runs on integrated endpoint, network and cloud data - reduce the noise and focus on real threats. This team works closely with different product groups and helps improve each and every product by providing first-hand insights into how the product is used and how it can perform even better. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $158,000 - $254,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.
    $158k-254k yearly 3d ago
  • Managed Threat Detection Manager (Unit 42 MDR) - Remote

    Palo Alto Networks 4.8company rating

    Everett, WA jobs

    Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are seeking a driven problem solver to join our Unit 42 Managed Detection and Response (MDR) team. Our team is responsible for customers internal security monitoring, threat hunting, and incident response. As a MDR Manager, we will rely on you to manage a team of experts who detect and respond to cyber incidents facing customers' internal business. As a manager, you will join a team of leaders who overlook the Unit 42 MDR team to ensure premium delivery to our customers. You will have a critical role in how the team works, including creation of new processes, methodologies, and capabilities the team requires. Your Impact Hire for and lead a team of MDR Analysts working globally. Guide the team, create and improve processes, methodologies, and capabilities that the team requires to work effectively Lead a team that analyzes incidents from real customer environments to identify ongoing threats to customer environments Provide critical feedback to different Product, Research, and Engineering teams to help improve the products for the entire Palo Alto Networks' customer base Work closely with Security Research, Threat Intelligence, and Threat Hunting teams to remediate and detect new emerging threats Qualifications Your Experience At least 3 years of team management experience, global management experience (world-wide team) is a plus Great interpersonal skills and a proven experience collaborating with customers Understanding of the threat landscape in terms of the tools, tactics, and techniques of attacks, as well as networking and security fundamentals Basic hands-on coding skills (e.g. Python) Excellent written and oral communication skills Experience investigating targeted, sophisticated or hidden threats Background in forensic analysis and incident and response tools to identify a threat and determine the extent and scope of a compromise Experience with investigative technologies such as SIEM, packet capture analysis, host forensics, and Endpoint Detection and Response tools Understanding of how APTs operate and the attack cycle - different attack vectors, propagation and data exfiltration, lateral movement, persistence mechanism, etc. Understanding of how organizations protect themselves from cyber-attacks, what tools are used and what remediation techniques are leveraged Advantages Having worked in SOC analysis or an investigation environment Having worked in Incident Response environment Additional Information The Team The team you'll lead helps protect customers by identifying the most sophisticated & stealthy attacks in their environment. The team does so by leveraging the Cortex product suite as well as unique tools, methodologies, and techniques. Cortex provides enterprise-scale detection and response that runs on integrated endpoint, network and cloud data - reduce the noise and focus on real threats. This team works closely with different product groups and helps improve each and every product by providing first-hand insights into how the product is used and how it can perform even better. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $158,000 - $254,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.
    $158k-254k yearly 3d ago
  • Managed Threat Detection Manager (Unit 42 MDR) - Remote

    Palo Alto Networks 4.8company rating

    Fontana, CA jobs

    Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are seeking a driven problem solver to join our Unit 42 Managed Detection and Response (MDR) team. Our team is responsible for customers internal security monitoring, threat hunting, and incident response. As a MDR Manager, we will rely on you to manage a team of experts who detect and respond to cyber incidents facing customers' internal business. As a manager, you will join a team of leaders who overlook the Unit 42 MDR team to ensure premium delivery to our customers. You will have a critical role in how the team works, including creation of new processes, methodologies, and capabilities the team requires. Your Impact Hire for and lead a team of MDR Analysts working globally. Guide the team, create and improve processes, methodologies, and capabilities that the team requires to work effectively Lead a team that analyzes incidents from real customer environments to identify ongoing threats to customer environments Provide critical feedback to different Product, Research, and Engineering teams to help improve the products for the entire Palo Alto Networks' customer base Work closely with Security Research, Threat Intelligence, and Threat Hunting teams to remediate and detect new emerging threats Qualifications Your Experience At least 3 years of team management experience, global management experience (world-wide team) is a plus Great interpersonal skills and a proven experience collaborating with customers Understanding of the threat landscape in terms of the tools, tactics, and techniques of attacks, as well as networking and security fundamentals Basic hands-on coding skills (e.g. Python) Excellent written and oral communication skills Experience investigating targeted, sophisticated or hidden threats Background in forensic analysis and incident and response tools to identify a threat and determine the extent and scope of a compromise Experience with investigative technologies such as SIEM, packet capture analysis, host forensics, and Endpoint Detection and Response tools Understanding of how APTs operate and the attack cycle - different attack vectors, propagation and data exfiltration, lateral movement, persistence mechanism, etc. Understanding of how organizations protect themselves from cyber-attacks, what tools are used and what remediation techniques are leveraged Advantages Having worked in SOC analysis or an investigation environment Having worked in Incident Response environment Additional Information The Team The team you'll lead helps protect customers by identifying the most sophisticated & stealthy attacks in their environment. The team does so by leveraging the Cortex product suite as well as unique tools, methodologies, and techniques. Cortex provides enterprise-scale detection and response that runs on integrated endpoint, network and cloud data - reduce the noise and focus on real threats. This team works closely with different product groups and helps improve each and every product by providing first-hand insights into how the product is used and how it can perform even better. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $158,000 - $254,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.
    $158k-254k yearly 3d ago
  • Managed Threat Detection Manager (Unit 42 MDR) - Remote

    Palo Alto Networks 4.8company rating

    Santa Clarita, CA jobs

    Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are seeking a driven problem solver to join our Unit 42 Managed Detection and Response (MDR) team. Our team is responsible for customers internal security monitoring, threat hunting, and incident response. As a MDR Manager, we will rely on you to manage a team of experts who detect and respond to cyber incidents facing customers' internal business. As a manager, you will join a team of leaders who overlook the Unit 42 MDR team to ensure premium delivery to our customers. You will have a critical role in how the team works, including creation of new processes, methodologies, and capabilities the team requires. Your Impact Hire for and lead a team of MDR Analysts working globally. Guide the team, create and improve processes, methodologies, and capabilities that the team requires to work effectively Lead a team that analyzes incidents from real customer environments to identify ongoing threats to customer environments Provide critical feedback to different Product, Research, and Engineering teams to help improve the products for the entire Palo Alto Networks' customer base Work closely with Security Research, Threat Intelligence, and Threat Hunting teams to remediate and detect new emerging threats Qualifications Your Experience At least 3 years of team management experience, global management experience (world-wide team) is a plus Great interpersonal skills and a proven experience collaborating with customers Understanding of the threat landscape in terms of the tools, tactics, and techniques of attacks, as well as networking and security fundamentals Basic hands-on coding skills (e.g. Python) Excellent written and oral communication skills Experience investigating targeted, sophisticated or hidden threats Background in forensic analysis and incident and response tools to identify a threat and determine the extent and scope of a compromise Experience with investigative technologies such as SIEM, packet capture analysis, host forensics, and Endpoint Detection and Response tools Understanding of how APTs operate and the attack cycle - different attack vectors, propagation and data exfiltration, lateral movement, persistence mechanism, etc. Understanding of how organizations protect themselves from cyber-attacks, what tools are used and what remediation techniques are leveraged Advantages Having worked in SOC analysis or an investigation environment Having worked in Incident Response environment Additional Information The Team The team you'll lead helps protect customers by identifying the most sophisticated & stealthy attacks in their environment. The team does so by leveraging the Cortex product suite as well as unique tools, methodologies, and techniques. Cortex provides enterprise-scale detection and response that runs on integrated endpoint, network and cloud data - reduce the noise and focus on real threats. This team works closely with different product groups and helps improve each and every product by providing first-hand insights into how the product is used and how it can perform even better. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $158,000 - $254,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.
    $158k-254k yearly 3d ago
  • Managed Threat Detection Manager (Unit 42 MDR) - Remote

    Palo Alto Networks 4.8company rating

    Santa Clara, CA jobs

    Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are seeking a driven problem solver to join our Unit 42 Managed Detection and Response (MDR) team. Our team is responsible for customers internal security monitoring, threat hunting, and incident response. As a MDR Manager, we will rely on you to manage a team of experts who detect and respond to cyber incidents facing customers' internal business. As a manager, you will join a team of leaders who overlook the Unit 42 MDR team to ensure premium delivery to our customers. You will have a critical role in how the team works, including creation of new processes, methodologies, and capabilities the team requires. Your Impact Hire for and lead a team of MDR Analysts working globally. Guide the team, create and improve processes, methodologies, and capabilities that the team requires to work effectively Lead a team that analyzes incidents from real customer environments to identify ongoing threats to customer environments Provide critical feedback to different Product, Research, and Engineering teams to help improve the products for the entire Palo Alto Networks' customer base Work closely with Security Research, Threat Intelligence, and Threat Hunting teams to remediate and detect new emerging threats Qualifications Your Experience At least 3 years of team management experience, global management experience (world-wide team) is a plus Great interpersonal skills and a proven experience collaborating with customers Understanding of the threat landscape in terms of the tools, tactics, and techniques of attacks, as well as networking and security fundamentals Basic hands-on coding skills (e.g. Python) Excellent written and oral communication skills Experience investigating targeted, sophisticated or hidden threats Background in forensic analysis and incident and response tools to identify a threat and determine the extent and scope of a compromise Experience with investigative technologies such as SIEM, packet capture analysis, host forensics, and Endpoint Detection and Response tools Understanding of how APTs operate and the attack cycle - different attack vectors, propagation and data exfiltration, lateral movement, persistence mechanism, etc. Understanding of how organizations protect themselves from cyber-attacks, what tools are used and what remediation techniques are leveraged Advantages Having worked in SOC analysis or an investigation environment Having worked in Incident Response environment Additional Information The Team The team you'll lead helps protect customers by identifying the most sophisticated & stealthy attacks in their environment. The team does so by leveraging the Cortex product suite as well as unique tools, methodologies, and techniques. Cortex provides enterprise-scale detection and response that runs on integrated endpoint, network and cloud data - reduce the noise and focus on real threats. This team works closely with different product groups and helps improve each and every product by providing first-hand insights into how the product is used and how it can perform even better. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $158,000 - $254,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.
    $158k-254k yearly 3d ago
  • Managed Threat Detection Manager (Unit 42 MDR) - Remote

    Palo Alto Networks 4.8company rating

    Los Angeles, CA jobs

    Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career We are seeking a driven problem solver to join our Unit 42 Managed Detection and Response (MDR) team. Our team is responsible for customers internal security monitoring, threat hunting, and incident response. As a MDR Manager, we will rely on you to manage a team of experts who detect and respond to cyber incidents facing customers' internal business. As a manager, you will join a team of leaders who overlook the Unit 42 MDR team to ensure premium delivery to our customers. You will have a critical role in how the team works, including creation of new processes, methodologies, and capabilities the team requires. Your Impact Hire for and lead a team of MDR Analysts working globally. Guide the team, create and improve processes, methodologies, and capabilities that the team requires to work effectively Lead a team that analyzes incidents from real customer environments to identify ongoing threats to customer environments Provide critical feedback to different Product, Research, and Engineering teams to help improve the products for the entire Palo Alto Networks' customer base Work closely with Security Research, Threat Intelligence, and Threat Hunting teams to remediate and detect new emerging threats Qualifications Your Experience At least 3 years of team management experience, global management experience (world-wide team) is a plus Great interpersonal skills and a proven experience collaborating with customers Understanding of the threat landscape in terms of the tools, tactics, and techniques of attacks, as well as networking and security fundamentals Basic hands-on coding skills (e.g. Python) Excellent written and oral communication skills Experience investigating targeted, sophisticated or hidden threats Background in forensic analysis and incident and response tools to identify a threat and determine the extent and scope of a compromise Experience with investigative technologies such as SIEM, packet capture analysis, host forensics, and Endpoint Detection and Response tools Understanding of how APTs operate and the attack cycle - different attack vectors, propagation and data exfiltration, lateral movement, persistence mechanism, etc. Understanding of how organizations protect themselves from cyber-attacks, what tools are used and what remediation techniques are leveraged Advantages Having worked in SOC analysis or an investigation environment Having worked in Incident Response environment Additional Information The Team The team you'll lead helps protect customers by identifying the most sophisticated & stealthy attacks in their environment. The team does so by leveraging the Cortex product suite as well as unique tools, methodologies, and techniques. Cortex provides enterprise-scale detection and response that runs on integrated endpoint, network and cloud data - reduce the noise and focus on real threats. This team works closely with different product groups and helps improve each and every product by providing first-hand insights into how the product is used and how it can perform even better. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $158,000 - $254,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.
    $158k-254k yearly 3d ago
  • Senior Manager - Solution Delivery

    Broadview Solutions 4.1company rating

    Cary, NC jobs

    Important Qualification Requirements We respectfully request that you only apply if you possess the following critical qualifications: You are local to our Cary NC headquarters and are willing to work in this facility on a full time basis Monday-Friday. You have extensive experience in the Field Service industry supporting IT and/or telecom focused solutions. About Broadview Solutions Broadview is a leading provider of IT services catering to both established and emerging industries, bringing a visionary view of technology and the services our customers need to enable them. We build customized delivery models that fit each customer's specific needs, while always focusing on efficiency and affordability. We love our customers, and as a team we'll do whatever it takes to ensure they love doing business with Broadview. What we're looking for Broadview Solutions is looking for a motivated and driven individual to grow with our team. This person will place top priority on providing best-in-class service to our customers. A strong sense of ownership and desire for positive outcomes is a must! We are seeking a Senior Manager of our Solution Delivery team to work closely with our team members and help deliver customer-initiated projects efficiently. This individual will be responsible for overseeing the entire lifecycle of Broadview delivered services, from planning to implementation and management. They will lead cross-functional teams to deliver projects on time and within budget, managing stakeholder relationships, ensuring quality standards, and aligning solutions with business objectives. Critical qualities include excellent communication skills, the ability to develop and maintain strong relationships, and the expertise to operate in a fast paced, dynamic environment. Experience working in the technology focused field services industry is explicitly required. If this sounds like you, consider joining our team as a Sr. Manager of Solution Delivery. What we offer First and foremost, Broadview Solutions offers a positive and supportive work environment. We believe all team members are a valuable part of the organization who contribute to the success of Broadview and our customers. We believe in a great work life balance! As part of our comprehensive benefits package, Broadview offers a generous time off program to ensure all team members have the opportunity to relax and recharge. Individual growth is a cornerstone of our organization. At Broadview, you will have the opportunity to obtain knowledge and develop skills that help you progress towards your professional goals. We'll help you define a career path within the organization and support your development to achieve those goals. Position Responsibilities Project oversight: Manage and deliver projects that can be large-scale and complex, ensuring they are completed on time, within budget, and to the required quality standards. Team leadership: Lead, mentor, and manage delivery teams, fostering operational excellence and strategic direction. Stakeholder management: Act as a key liaison with stakeholders, ensuring their needs are understood and expectations are managed throughout the project lifecycle. Strategic planning: Align solution delivery with overall business goals and contribute to the strategic direction for Broadview initiatives. Process improvement: Drive process improvements to enhance the efficiency and scalability of delivery capabilities. Risk management: Identify and mitigate potential risks throughout the project lifecycle. Financial management: Oversee project financials to ensure projects remain within budget and provide accurate financial reporting What You'll Need Strong leadership and team-building skills. Expertise in project management methodologies and tools. Strategic thinking and problem-solving abilities. Strong risk management skills. A deep understanding of business analysis, solution implementation, and IT environments. A strong focus on customer service with a drive to exceed expectations. Ability to communicate clearly and professionally with internal and external parties. An analytical and problem-solving mindset with the ability to respond in a very dynamic environment with constantly changing activities and priorities. Ability to adapt quickly to new projects with differing strategies for delivering services. A collaborative approach to problem solving while operating independently and with a strong sense of ownership. Experience working in the technology focused field services industry is explicitly required. Preferred education - Bachelor's Degree or equivalent experience
    $94k-134k yearly est. 4d ago
  • Senior Project Manager

    G2O 3.7company rating

    Columbus, OH jobs

    About the job We're passionate about designing and delivering top-notch digital experiences for our clients - and their customers - and helping them create efficiencies using data and technology. But what's most important about us is that we have a diverse team of experts all dedicated to getting clients from goals to outcomes - and that's where you come in. *This is a hybrid position. Will need to work 3 days a week in offices located in Columbus, OH. *Previous experience leading projects involving MS Dynamics 365 / CRM initiatives is highly preferred. As a Senior Project Manager, you'll be joining our team of talented experts. The right candidate will possess the following experience: You will lead cross-functional teams to successfully deliver projects that span technical development, data integration, and user experience design. You'll be responsible for end-to-end project ownership, ensuring projects are delivered on time, within scope, and on budget while meeting our high standards of quality and client satisfaction. You will work closely with clients and internal stakeholders to define project goals, manage risks, align resources, and foster collaboration between disciplines. Your strategic thinking, proactive communication, and ability to navigate ambiguity will make you a key leader on our delivery team. Who you are: Consistently demonstrate the ability to lead the client through complex decision-making processes to help them understand future impacts and trade-off's. You see issues before they happen. You shift seamlessly between in-the-weeds details to viewing the larger picture of the strategy. A creative problem solver that can create consensus and comradery across the cross-functional and client teams. An intent listener that captures nuances and client feedback in a way that is actionable for the team. Empathetic yet pragmatic when processing team feedback, issues and concerns. Viewed as a trusted leader within the team while also being a neutral party to ultimately do what's best for the team, client and overall success of the project. Curious about the work we are delivering, your client's business and overall business landscape and regularly apply those learnings to key decisions throughout the project. You build trust with teams and clients by consistently following through on your commitments. You can “read the room” and have a high degree of emotional intelligence - knowing the right times to ask insightful questions or share an observation that will advance the conversation. Highly productive - you know how to prioritize your time to the highest value activities to stay within the project budget and manage your workload. You create a sense of calm and effortlessness. Key Responsibilities Lead project planning, prioritization, backlog management, and execution across multiple, concurrent workstreams involving technical, data, and UX deliverables. Apply existing G2O process frameworks and contribute to the creation of new ones. Manage client relationships, ensuring transparency, trust, and alignment on goals, scope, timelines, and outcomes. Develop project charters, roadmaps, and timelines. Lead the development of project budgets, and resource plans in partnership with line of business leads. Facilitate daily stand-ups, sprint planning, retrospectives, and other agile ceremonies, adapting project methodologies as needed. Identify and mitigate project risks, blockers, and dependencies. Ensure accurate documentation and regular project reporting for internal stakeholders and clients. Maintain project financials, including budget tracking, forecasting, and invoicing support. More about G2O We're different than other companies at G2O. We blend the research and design, technology, and data expertise to deliver the solutions our clients crave - and we do all of this as one in-house team, from vision to execution. We're also the largest company of our kind based in Ohio to do this - and have been evolving how we do it for 40 years. Individually, we bring a wealth of experience from diverse backgrounds - personally and in business. We're a diverse and passionate team of leaders and experts in technology, data, analytics, design, content, and more. But we think we're best when we put our minds together. Each person brings something distinct to our team - some unique flavor to their background or their experience. That makes for stronger collaboration - and elevates the outcomes for our clients. Are you ready to collaborate to greatness with us? Learn more at G2O.com/careers
    $86k-114k yearly est. 18h ago
  • GTM Manager

    Segway 4.3company rating

    Plano, TX jobs

    The GTM Manager is responsible for driving market research, competitive analysis, product positioning, and go-to-market (GTM) strategies to support the successful launch and lifecycle management of products. This role requires a data-driven marketer with a strong understanding of consumer behavior, pricing strategy, and cross-functional coordination. The ideal candidate will have experience developing compelling marketing campaigns, aligning teams around GTM execution, and identifying optimization opportunities throughout the product lifecycle. Bilingual proficiency in Chinese and English is preferred to support collaboration with global stakeholders. General Job Duties and Responsibilities: · Conduct in-depth market research to identify trends, customer needs, and competitor strategies. · Analyze market data to inform product positioning, differentiation, and pricing strategies. · Collaborate with product teams to define product specifications and feature highlights. · Develop competitive analyses and clear positioning frameworks based on market insights. · Create product messaging and value propositions that resonate with target audiences. · Collaborate with product teams to define product specifications and feature highlights. · Develop competitive analyses and clear positioning frameworks based on market insights. · Create product messaging and value propositions that resonate with target audiences. · Build and drive comprehensive GTM strategies for product launches. · Coordinate with cross-functional teams (marketing, sales, operations) to ensure consistent execution. · Align marketing activities with broader campaign goals and track performance metrics. · Analyze and optimize campaign results to identify new opportunity areas. · Manage end-to-end product lifecycle activities, including promotions, positioning updates, and campaign planning. · Evaluate performance data and customer feedback to drive continuous improvements. · Support re-positioning and remarketing efforts as needed to extend product longevity. · Other duties as necessary. Supervisory Responsibilities: · This job has no supervisory responsibilities Qualifications: · Bachelor's degree in Marketing, Business, Communications, or a related field preferred, or equivalent work experience in product marketing, go-to-market strategy, or similar roles. · Minimum 3-4 years of relevant product marketing, go-to-market strategy, or similar roles experience, preferably in a eMobility, E-commerce, or consumer electronics. · Strong knowledge of consumer behavior, market research techniques, and competitive analysis. · Proven ability to develop and execute successful marketing and product launch campaigns. · Excellent communication and interpersonal skills with experience in cross-functional collaboration. · Results-driven with a focus on achieving KPIs and driving measurable outcomes. · Bilingual in Chinese and English is preferred. Physical Demands: This is a primarily office-based role with extended periods of computer use. Occasional domestic or international travel may be required for product launches, events, or market research activities. The role may require lifting of promotional materials or product samples (up to 25 lbs.). Specific vision abilities required for this job include close vision, color vision, and the ability to adjust focus. EEO Statement: Segway Inc. is committed to providing Equal Opportunity in Employment to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
    $68k-110k yearly est. 2d ago
  • ISD Manager

    Adastaff, Inc. 3.4company rating

    Houston, TX jobs

    Position is responsible for supervising and coordinating all activities and functions of the department, providing ongoing leadership in support of company values and objectives. Must be able to demonstrate knowledge and skills required in a large, complex corporate Information System. A working knowledge of change management, project management, mainframe, minicomputer, or microcomputer strategies, equipment, operating systems, development tools and methodologies is required. The ISD Solutions Manager reports directly to the Director of ISD Solutions. The ISD Solutions Manager applies management and technical oversight, in line with the company values and goals, to assure the efficient, effective and consistent delivery of high quality services. Experience / Knowledge / Skills: Ten years of industry training and increasingly responsible experience in managing many large, complex corporate information systems and activities. • Demonstrates ability to manage finances of given project or area with knowledge in operating budgets. • Understands contract negotiation process. • Demonstrates ability to mentor and grow others. • Exhibits depth and breadth of responsibility including employees, customer base, vendor relationships, and/or other multiple areas of accountability. • Takes initiative to develop one's leadership capabilities through learning opportunities. • Experience in leading multiple projects in multiple areas. • Demonstrates in-depth knowledge in multiple areas and complex problem-solving abilities. • Experience leading and mentoring team members through several project implementations. • Demonstrated, through exceptional planning and organizational skills, a record of bringing tasks and projects to successful conclusion. • Exceptional presentation skills and communications skills.
    $68k-103k yearly est. 2d ago
  • Senior Project Manager

    Calance 4.3company rating

    Fort Worth, TX jobs

    Employment Type: Contract to Hire ( no 3rd parties) Job Title: Senior Project Manager Duration: 6 months to Hire Must be authorized to work in USA: No sponsorship Onsite: Hybrid (Tuesday/ Wednesday Onsite) Required Experience: Direct Job role, EHR Systems, Epic Applications Modules As a Senior Project Manager you will be an independent contributing IT professional within the Project Management family. The Senior Project Manager plays a critical role in the coordination and completion of a variety of IT projects. The Senior Project Manager will work closely with other IT teams and operational stakeholders to ensure projects are delivered completely within scope and on time. The Senior Project Manager supports new and existing hospitals, hospital services, new and existing clinics and inpatient and outpatient department implementations, Epic Upgrades and Epic Modules, as well as optimization projects for the Epic teams (Patient Access, Revenue Cycle, Inpatient, Ambulatory, Anesthesia/OR, Ancillary, Training, Data Integration, Database/ETL, Digital Experience, Business Intelligence, Security and Technical Teams). The Senior Project Manager must have excellent organization and communication skills and have experience in working with team members of different groups to achieve quality results in a timely manner. The Senior Project Manager will be expected to manage and own projects that are high visibility, larger, more complex, and potentially more sensitive in nature. Responsibilities include, but are not limited to: Collaborate interdepartmentally to understand project scope, requirements, and success criteria Ensure a common understanding by setting expectations in accordance with the Project Plan, in order to align the stakeholders and team members. Utilizing PMO Playbook and PMBOK best practices and process/knowledge areas to effectively manage and complete projects Managing the development or direct creation of standard project artifacts and their updates as necessary (Project Charter, Project Resourcing/Staffing, WBS/Project Schedule, Requirements documentation, status reporting, presentations, communication plan, risk/issue registry, lessons learned, close out documentation, and others as required) Scope management and project change management PPM/Project Management tool updates for assigned projects Managing risks/issues and escalating as necessary Guide and direct project team members to ensure compliance with set standards, procedures, and guidelines Evaluate the progress of a project to detect limitations or faults to seek solutions Successfully manage multiple initiatives simultaneously Stakeholder management • Project portfolio management Assist in the mentorship and development of more junior project managers • Assist in internal PMO process improvement initiatives Assist in annual budgeting and portfolio planning activities Education & Experience Bachelor's degree required. Position requires 10 years or more of direct job-role experience Position requires 7 years or more of experience with EHR systems Position requires 5 years or more of experience with Epic Application Modules 5 or more years working within a PMO Experience with software systems' implementation lifecycle Experience in Waterfall project management methodology, Agile methodology experience is a plus Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and other subject matter experts Demonstrated ability to take initiative, prioritize work, manage time and respond effectively to a rapidly changing environment. Ability to exercise sound political and environmental judgment as appropriate to support successful project implementation. Demonstrated knowledge and skills in assessing and mitigating risks through risk planning. Demonstrated ability to work independently and collaboratively Strong work ethic and a team-player attitude with a deep commitment to customer satisfaction Licensure, Registration, and/or Certification PMP Certification required CSM Certification is a plus
    $95k-125k yearly est. 1d ago
  • Building Science, Project Manager Washington

    Elevate 4.7company rating

    Tacoma, WA jobs

    WHO WE ARE AND WHAT WE ARE PASSIONATE ABOUT: Elevate is a nonprofit organization headquartered in Chicago. We design and implement programs that reduce costs, protect people and the environment, and ensure the benefits of clean and efficient energy reach those who need them most. We're pursuing our mission of a just and equitable world where everyone has affordable heat, power, and water in their homes and communities. We are growing nationally - expanding the reach of our programs, services, and research in collaboration with partner organizations. OUR PEOPLE AND CULTURE: At Elevate, our organization's greatest asset is the people we attract. Elevate employees co-create our energetic and collaborative environment, where constant learning and service to others take priority. We want our team to challenge conventional thinking in pursuit of innovation. We seek dynamic, hardworking individuals inspired to work with people of diverse backgrounds and perspectives. Every day we make a difference by placing our team, clients, and community partners first. From our mission to our focus on staff well-being and career development opportunities, there's no better place to grow your career than Elevate. Building Science Project Manager, Washington The Building Science Project Manager, Washington leads the implementation of projects and small programs related to affordable housing and sustainable communities with an emphasis on energy and water efficiency and renewable energy. The Building Project Manager is responsible for maintaining client relationships, conducting site assessments and assisting with program development for specific initiatives. Many projects focus on utility affordability, building decarbonization, renewable energy access, climate planning, and/or community resilience. This position requires a technical background in building science, construction management, energy auditing, or energy engineering. The Technical Project Manager, Washington collaborates with others in the Washington team and with core service departments of Elevate, as well as key partner organizations in Washington. The Building Science Project Manager reports directly to the Senior Program Manager, Washington. The position is located in the Puget Sound region to support project and program implementation throughout the region, particularly King, Pierce, Kitsap and Snohomish Counties, but will also support programs across the state as needed. This position is currently remote with on-site work performed as needed. Responsibilities Lead residential retrofit projects and support programs in the Washington market, specifically in the Puget Sound region. Conduct on-site energy efficiency and decarbonization building assessments and provide analysis and reporting to building owners, tenants and clients with support of Elevate's engineering team. Oversee project teams that include staff from across Elevate. Communicate regular project/program updates and results to internal staff and external stakeholders. Support client engagement across Washington, including conducting customer outreach, preparing for and participating in client meetings, developing proposals, and coordinating with partnership managers across teams. Coordinate across teams and with partner organizations on projects and support client delivery of programs. Represent Elevate with local, state, and national energy efficiency stakeholders at meetings, conferences, etc. Stay current on affordable housing policies, energy efficiency and green design trends, and available financial and program offerings for building owners, developers, municipalities, and community-based organizations. Center the lives and voices of economically disadvantaged and Black, Brown, and Indigenous people and communities. Perform other duties as assigned. Qualifications and Skills Bachelor's degree required or relevant lived experience At least five (5+) years demonstrated experience with energy auditing, building science, construction management, or energy engineering Adaptability and flexibility; Ability to travel on-site up to 30% of the time Ability to understand technical requirements and convey technical information Skill in listening and amplifying the voices and vision of the community Experience developing and coordinating values-driven, community-rooted programming Ability to foster meaningful and authentic relationships that are supportive and inclusive across internal team, external partners, and municipal clients Ability to work independently and as part of a team, as well as facilitate collaboration and accountability Comfortable navigating change and uncertainty Capacity to manage a high volume of work and complex situations Strong ability to build relationships and work with both internal and external stakeholders Excellent written and verbal communication skills Self-starter with exceptional organizational, time management, and project coordination skills Demonstrated attention to detail Valid U.S. driver's license Passion for Elevate's mission of equitable climate action Compensation The total compensation for this position includes health and welfare benefits (medical, dental, vision, etc.), defined contribution benefit (401k with contribution), professional development, generous paid time off policies, and a flexible schedule. This is an exempt individual contributor position with a salary range of $80,000 - $90,000, based on experience. Anti-Discrimination Policy Elevate is an equal opportunity employer that does not discriminate against any employee or job applicant based on race, color, national origin, religion, sex, sexual orientation, age, disability, veteran status, or marital status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, termination, promotion, transfer, layoff, leaves of absence, compensation, and training. ADA Accommodation Elevate will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace, and the threat cannot be eliminated by reasonable accommodation, or if the accommodation creates an undue hardship to Elevate. Contact the People Team with any questions or requests for accommodations.
    $80k-90k yearly 3d ago
  • Plumbing Project Manager

    REQ Solutions 3.2company rating

    Austin, TX jobs

    Job Title: Plumbing Project Manager Direct Hire Shift: 8:00 AM 5:00 PM (Monday to Friday) Job description: Our client is looking for an experienced Plumbing Project Manager to oversee commercial and industrial projects from start to finish. You'll manage schedules, budgets, materials, and field crews while ensuring quality, safety, and client satisfaction. Responsibilities: Lead plumbing projects from planning through closeout. Manage budgets, schedules, RFIs, submittals, and change orders. Coordinate with GCs, engineers, and subcontractors to resolve issues. Oversee procurement and ensure code compliance. Support and guide foremen and field teams. Qualifications: 5+ years of project management experience in commercial plumbing. Strong knowledge of plumbing systems and building codes. Proficiency with Procore, Bluebeam, or similar software. Excellent communication and leadership skills. Journeyman or Master Plumber license a plus. Benefits: Dental insurance Health insurance Life insurance Paid time off Vision insurance
    $69k-107k yearly est. 4d ago
  • Epic Project Manager - hybrid - onsite 2 days a week

    Calance 4.3company rating

    Fort Worth, TX jobs

    6 month contract to hire Rate: $70-80/hr Salary: $130-150k/yr As a Senior Project Manager you will be an independent contributing IT professional within the Project Management family. The Senior Project Manager plays a critical role in the coordination and completion of a variety of IT projects. The Senior Project Manager will work closely with other IT teams and operational stakeholders to ensure projects are delivered completely within scope and on time. The Senior Project Manager supports new and existing hospitals, hospital services, new and existing clinics and inpatient and outpatient department implementations, Epic Upgrades and Epic Modules, as well as optimization projects for the Epic teams (Patient Access, Revenue Cycle, Inpatient, Ambulatory, Anesthesia/OR, Ancillary, Training, Data Integration, Database/ETL, Digital Experience, Business Intelligence, Security and Technical Teams). The Senior Project Manager must have excellent organization and communication skills and have experience in working with team members of different groups to achieve quality results in a timely manner. The Senior Project Manager will be expected to manage and own projects that are high visibility, larger, more complex, and potentially more sensitive in nature. Responsibilities include, but are not limited to: • Collaborate interdepartmentally to understand project scope, requirements, and success criteria • Ensure a common understanding by setting expectations in accordance with the Project Plan, in order to align the stakeholders and team members. • Utilizing PMO Playbook and PMBOK best practices and process/knowledge areas to effectively manage and complete projects • Managing the development or direct creation of standard project artifacts and their updates as necessary (Project Charter, Project Resourcing/Staffing, WBS/Project Schedule, Requirements documentation, status reporting, presentations, communication plan, risk/issue registry, lessons learned, close out documentation, and others as required) • Scope management and project change management • PPM/Project Management tool updates for assigned projects • Managing risks/issues and escalating as necessary • Guide and direct project team members to ensure compliance with set standards, procedures, and guidelines • Evaluate the progress of a project to detect limitations or faults to seek solutions • Successfully manage multiple initiatives simultaneously • Stakeholder management • Project portfolio management • Assist in the mentorship and development of more junior project managers • Assist in internal PMO process improvement initiatives • Assist in annual budgeting and portfolio planning activities Education & Experience • Bachelor's degree required. • Position requires 10 years or more of direct job-role experience • Position requires 7 years or more of experience with EHR systems • Position requires 5 years or more of experience with Epic Application Modules • 5 or more years working within a PMO • Experience with software systems' implementation lifecycle • Experience in Waterfall project management methodology, Agile methodology experience is a plus • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and other subject matter experts • Demonstrated ability to take initiative, prioritize work, manage time and respond effectively to a rapidly changing environment. • Ability to exercise sound political and environmental judgment as appropriate to support successful project implementation. Demonstrated knowledge and skills in assessing and mitigating risks through risk planning. • Demonstrated ability to work independently and collaboratively • Strong work ethic and a team-player attitude with a deep commitment to customer satisfaction Licensure, Registration, and/or Certification • PMP Certification required • CSM Certification is a plus
    $130k-150k yearly 2d ago
  • Production Project Manager - Luxury Homewear

    Loom Talent 3.8company rating

    Los Angeles, CA jobs

    Loom Talent are delighted to be working exclusively on the recruitment of a Production Project Manager - Luxury Homewear, for a business based in the Inglewood area of Los Angeles. Our client are a supplier of luxury goods that are produced around the world through premium vendors. This role will focus on their customisable, bespoke range. As Production Project Manager - Luxury Homewear, you will be responsible for the full life cycle of the products. The role will work directly with the sales team to support all client requests, from development of construction, pricing, communication with the vendors, timely and accurate execution, and quality control. Responsibilities will cover: Client & Sales Partnership: Serve as the main Production contact from concept through delivery and meet regularly with Sales to align on status, risks, and client expectations. Provide clear timelines, updates, and early risk flags with actionable solutions. Design & Product Development Alignment: Work closely with Design/PD to ensure artwork, construction details, and color references are complete. Manage the full workflow for revisions, approvals, and vendor-ready submissions with accurate documentation. Vendor & Production Management: Communicate with international vendors on development needs, sample reviews, timelines, and technical issues. Track progress, drive alignment on vendor feedback, and oversee shipping timelines, including rush or high-visibility projects. Process Management & Organization: Maintain organized documentation and ensure all details are accurately reflected across systems. Identify workflow gaps and recommend improvements to scale and strengthen the program. Problem Solving & Troubleshooting: Proactively analyze challenges, propose practical alternatives, and guide orders through ambiguity. To be successful in your application you should meet the following key requirements: 5-7 years in product development or production of customisable goods (furniture, textiles, home décor fashion/apparel considered). Experience working with overseas factories and managing complex development timelines. Strong understanding of technical specs, artwork interpretation, and color communication. Highly organized with a strong attention to detail. High sense of ownership, accountability, and follow-through. Excellent multitasker across multiple projects and communication channels. Exceptional communicator-able to translate clearly between sales, design, and production teams. As Production Project Manager - Luxury Homewear, you will receive a competitive salary and benefits package. As part of a global luxury business the role will have a small amount of travel involved.
    $76k-117k yearly est. 2d ago
  • Senior Manager, Workforce Strategy - RTA and Innovation

    Doordash 4.4company rating

    Engagement manager job at DoorDash

    About the Team The Workforce Management team's primary focus is to ensure we have the right people at the right time to get our customers connected to a live agent as quickly and reliably as possible. The team brings a people-first mindset paired with strategy and operations to achieve their goals. They move quickly, leverage first principles thinking, and focus on problem solving to ensure a seamless execution. Our team manages the workforce capacity planning, scheduling, and real-time operations for DoorDash's large and growing global network of in-house and BPO support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible…at scale. About the Role As the Senior Manager of RTA & Innovation, you will sit at the intersection of execution and strategy-owning day-to-day SLA delivery while shaping the future of Workforce Management. You'll bring structure and discipline to intraday and in-week performance, ensuring risks are surfaced early, accountability is clear, and outcomes are consistently met. At the same time, you'll drive the innovation agenda for WFM, ensuring we get the most out of our current tools while charting a path toward automation, AI, and next-generation capabilities. This role is built for someone who thrives in ambiguity, moves quickly from problem to solution, and knows what “great” looks like when scaling a real-time operation. You'll work closely with leaders across Planning, Vendor Ops, CX, and Product/Engineering to connect big-picture strategy to day-to-day execution. The ideal candidate combines technical depth in WFM platforms with the grit to solve problems hands-on and the vision to transform how we work. This role reports to the Director of Workforce Management. While we would strongly prefer that you be based in one of DoorDash's core offices, we are open to remote candidates with the right fit. You're excited about this opportunity because you will… Own intraday and in-week SLA performance, proactively calling out plan risks, signing up for targets, and holding both planning and execution accountable by pinpointing staffing, system, and process gaps-and driving fixes to deliver expected outcomes. Design and operationalize execution models that deliver seamless real-time decision-making and performance outcomes across internal and outsourced operations. Act as the architect of WFM innovation, owning the future strategy for tools, automation, and AI adoption across Workforce Management. Identify opportunities to automate manual processes and integrate smarter workflows that drive speed, accuracy, and efficiency at scale. Leverage your deep experience with WFM platforms to ensure we're maximizing the value of our current tools while also building a forward-looking strategy for the next generation of capabilities. Partner with cross-functional stakeholders to connect strategy to execution, influencing priorities and enabling scalable improvements across CX and WFM. Drive accountability to real-time and operational KPIs, ensuring alignment to service goals while continuously raising the bar for performance. Serve as the bridge between vision and execution, communicating results, blockers, and forward-looking opportunities with clarity to leadership and partners. We're excited about you because you … Have 7+ years of experience in Workforce Management or Support Operations, with deep expertise in building and scaling RTA functions from scratch. Bring a proven track record of implementing and optimizing WFM tools and platforms (NICE, Verint, Assembled, Genesys, or similar), with strong technical acumen. Are equally comfortable rolling up your sleeves to plug gaps as you are defining long-term strategy and building sustainable models. Thrive in fast-paced, ambiguous environments, with the scrappiness to execute quickly and the vision to anticipate what's next. Are passionate about innovation and automation, with a strong curiosity for how AI and emerging technologies can transform Workforce Management. Demonstrate strong analytical skills and fluency with data tools (SQL, Excel, Tableau or similar), enabling real-time, data-driven decision making. Are a strategic leader and operator who inspires followership, aligns cross-functional partners, and drives meaningful change at scale. Balance grit with vision-you know what “great” looks like, and you have the influence, persistence, and creativity to make it happen. Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of action within the scope of assigned responsibilities. We expect this position to be filled by 12/7/25. Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey Compensation The successful candidate's starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee's work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That's why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado.$143,400-$210,900 USDAbout DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.
    $143.4k-210.9k yearly Auto-Apply 3d ago

Learn more about DoorDash jobs

View all jobs