Hotel Director jobs at DoubleTree by Hilton Portland - 162 jobs

A hospitality company is seeking a Director of Sales for their Redondo Beach Hotel. This role involves overseeing revenue generation through corporate business, group, and catering sales, while leading the sales team. The ideal candidate will have at least two years of hotel sales experience and demonstrate strong leadership, salesmanship, and customer relations skills. Benefits include medical insurance and a team member travel program. The salary range is $118,000 to $125,000 per year. #J-18808-Ljbffr

A leading global hospitality company is seeking a Hotel Manager for their Waldorf Astoria Beverly Hills. You will oversee operations, ensuring guest satisfaction and team engagement, while upholding luxury standards. The ideal candidate has extensive experience in luxury environments, particularly in leadership roles at high-revenue properties. This position offers a competitive salary range of $210,000 - $230,000 annually along with robust benefits. #J-18808-Ljbffr

This position is responsible for managing all Front Desk, Bell, and Housekeeping departments to ensure efficient, cost effective and quality services are provided to guests for a positive experience in the hotel. ESSENTIAL FUNCTIONS Supporting Operations Team * Ensures that goals are being translated to the team as they relate to guest tracking and productivity. * Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths. * Assists in ensuring that the team has the capabilities to meet expectations. * Leads by example demonstrating self-confidence, energy and enthusiasm. * Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. Supporting Property Operations Function(s) * Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. * Takes proactive approaches when dealing with employee concerns. * Extends professionalism and courtesy to employees at all times. * Communicates/updates all goals and results with employees. * Meets semiannually with staff on a one-to-one basis. * Assists/teaches the team scheduling against guest and hours/occupied room goals. * Performs hourly job functions as needed. Managing and Monitoring Activities that Affect the Guest Experience * Provides excellent customer service by being readily available/approachable for all guests. * Takes proactive approaches when dealing with guest concerns. * Extends professionalism and courtesy to guests at all times. * Responds timely to customer service department request. * Ensures all team members meet or exceed all hospitality requirements. Assisting in Managing Profitability * Assists in performing required annual Quality audit with AGM & RD. * Ensures a viable key control program is in place. * Understands financial statements, sales and activity reports, and other performance data. Conducting Human Resources Activities * Interviews and assists in making hiring decisions. * Receives hiring recommendations from team supervisors. * Ensures orientations for new team members are thorough and completed in a timely fashion. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: * Provide executive management and department heads with reports of all incidents: and takes action to avoid repetition of any incidents, accidents, thefts, or complaints. * Complete responsibility for all Risk Management policies, procedures, goals and objectives to include guest/employee safety and health, protection of all resort and guest property, and all relevant legislated requirements. * Perform other duties and handle projects as assigned by Manager. * Ability to assume the responsibilities of the Resort Manager in his/her absence. * Perform special projects and other responsibilities as assigned. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: * The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: * Must be able to speak, read, write and understand the primary language(s) used in the workplace. * Must be able to read and write to facilitate the communication process. * Requires good communication skills, both verbal and written. * Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision. * Must possess supervisory and management skills to communicate and express ideas and directives clearly to employees. * Must possess basic computational ability. * Must possess basic computer skills. * Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required. * Advanced knowledge of the principles and practices within the rooms discipline and hospitality profession, including experiential knowledge for management of people and complex problems. * Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches. * Ability to make decisions with only general policies and procedures available for guidance. * Must be able to negotiate, convince, sell and influence professionals and/or hotel guests. * Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands * Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. * Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task. * Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. * Must be able to lift up to 15 lbs. occasionally. * Must be able to lift items weighing in excess of 50 lbs. occasionally. * Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. * Must be able to bend, stoop, squat and stretch to fulfill cleaning and inspection tasks. * Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. * Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. * Vision occurs continuously with the most common visual functions being those of near vision and depth perception. * Requires manual dexterity to use and operate all necessary equipment. * Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

This position is responsible for managing all Front Desk, Bell, and Housekeeping departments to ensure efficient, cost effective and quality services are provided to guests for a positive experience in the hotel. ESSENTIAL FUNCTIONS Supporting Operations Team Ensures that goals are being translated to the team as they relate to guest tracking and productivity. Understands employee and guest satisfaction results and communicates game plans to address need areas and expand on the strengths. Assists in ensuring that the team has the capabilities to meet expectations. Leads by example demonstrating self-confidence, energy and enthusiasm. Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. Supporting Property Operations Function(s) Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. Takes proactive approaches when dealing with employee concerns. Extends professionalism and courtesy to employees at all times. Communicates/updates all goals and results with employees. Meets semiannually with staff on a one-to-one basis. Assists/teaches the team scheduling against guest and hours/occupied room goals. Performs hourly job functions as needed. Managing and Monitoring Activities that Affect the Guest Experience Provides excellent customer service by being readily available/approachable for all guests. Takes proactive approaches when dealing with guest concerns. Extends professionalism and courtesy to guests at all times. Responds timely to customer service department request. Ensures all team members meet or exceed all hospitality requirements. Assisting in Managing Profitability Assists in performing required annual Quality audit with AGM & RD. Ensures a viable key control program is in place. Understands financial statements, sales and activity reports, and other performance data. Conducting Human Resources Activities Interviews and assists in making hiring decisions. Receives hiring recommendations from team supervisors. Ensures orientations for new team members are thorough and completed in a timely fashion. Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Provide executive management and department heads with reports of all incidents: and takes action to avoid repetition of any incidents, accidents, thefts, or complaints. Complete responsibility for all Risk Management policies, procedures, goals and objectives to include guest/employee safety and health, protection of all resort and guest property, and all relevant legislated requirements. Perform other duties and handle projects as assigned by Manager. Ability to assume the responsibilities of the Resort Manager in his/her absence. Perform special projects and other responsibilities as assigned. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision. Must possess supervisory and management skills to communicate and express ideas and directives clearly to employees. Must possess basic computational ability. Must possess basic computer skills. Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required. Advanced knowledge of the principles and practices within the rooms discipline and hospitality profession, including experiential knowledge for management of people and complex problems. Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches. Ability to make decisions with only general policies and procedures available for guidance. Must be able to negotiate, convince, sell and influence professionals and/or hotel guests. Thorough knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA. Physical Demands Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to sit at a desk for up to 5 hours per day. Walking and standing are required the rest of the working day. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs. occasionally. Must be able to lift items weighing in excess of 50 lbs. occasionally. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. Must be able to bend, stoop, squat and stretch to fulfill cleaning and inspection tasks. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed. Qualifications QUALIFICATION STANDARDS Education High school or equivalent education required. Bachelor's Degree preferred. Experience Two to Four years' experience in Hotel Operations, including at least two years' supervisory experience in a property of similar size and quality required. Brand experience strongly preferred. Licenses or Certificates Valid and Active Drivers license Grooming All employees must maintain a neat, clean and well-groomed appearance per Hotel Solea standards. Attendance: Regular attendance in conformance with the standards, which may be established by Hotel Solea Resort & Spa from time to time, is essential to the successful performance of this position. Employees with irregular attendance / tardies will be subject to disciplinary action, up to and including termination of employment. Upon employment, all employees are required to fully comply with Hotel Solea Resort & Spa rules and regulations will be subject to disciplinary action, up to and including termination of employment. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Ownership: This job opportunity for employment is being made available by Grand Pacific Hotel Services, L.P. , the owner and the employer of all associates working at Hotel Solea. Marriott International is not the owner or operator of Hotel Solea. Marriott International is not the direct or indirect employer or joint employer of any associates working at Hotel Solea. Marriott International does not control, govern or regulate any aspect of recruitment or employment at Hotel Solea. Marriott International is not responsible for any aspect of your application, candidacy, or employment at the resort, nor shall Marriott International be liable for the data collection, use and privacy practices of Hotel Solea's owner or operator. ** Driver Guidelines I. In order for a driver to be approved, the following criteria must be met: Maximum of 1 moving violation in the last three years in combination with one at fault accident. Maximum of 2 moving violations in the last 3 years with no at fault accidents. Maximum of 2 at fault accidents in the last 3 years with no moving violations. No speeding over 80 miles per hour. All drivers must be licensed for at least 3 years. II. Any driver with any of the following in the last 3 years is unacceptable: Conviction for an alcohol and/or drug related driving offense Refusal to submit to a Blood Alcohol Content (BAC) Test Failure to stop/report an accident and leaving the scene of an accident as defined by State laws Conviction for homicide, manslaughter, or assault arising out of the use of a vehicle Suspension, revocation, or administrative restriction of driver's license within the last three years Conviction for reckless or careless driving Racing Passing a stopped school bus Possession of a controlled substance Making a false accident report Three or more “Company Vehicle” physical damage claims in any twelve month period Speeding (10+MPH over posted speed limit) Conviction for attempting to elude a police officer. III. As respects to Drivers under 25 years old, the following guidelines apply: No drivers under 21 years old Drivers between the ages of 21 and 25 will be considered so long as: No driving of 15 passenger vans. Clean MVR Valid Driver's License in effect for at least 3 years. IV. No more of 25% of drivers should be under the age of 25 or over the age of 74. V. Violations include seat belt violations, but do not include such non‐moving violations as weight violations or improper or inadequately maintained equipment. Any unauthorized passengers, other than company employees, are not permitted Seat belts must be utilized when the vehicle is in motion The use of radar detectors is forbidden in all vehicles owned or used by the company Cargo will be secured and all doors locked while en route and while the vehicles are parked. Driving distractions must be avoided, which includes the use of cell phones, while operating a vehicle on behalf of the company.

Job DescriptionDescription: Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: We are looking for a Director of Sales for the TownePlace Suites Franklin Cool Springs! The Director of Sales is responsible for developing and fostering hotel business through direct sales, marketing, telemarketing, direct mail, and tours of the hotel. This is an advanced level position designed to lead a sales effort in the solicitation of new business and the maintenance of existing transient, group, and meeting room businesses. This role is also responsible for all sales/marketing and advertising tasks, public relations, and administrative reporting. Duties & Responsibilities: Provides the highest quality of service to the customer at all times, setting an example for all hotel staff members. Develops a marketing plan by gathering historical and competitive data and determines the appropriate action plan(s) to meet those goals. Works with the General Manager to prepare the annual sales and marketing budget. Updates action plans and financial objectives quarterly. Develops new business by obtaining accounts from competition, through lateral development of existing accounts, and by contacting new customers in the market. The solicitation of new business and saturation of existing business should be through a combination of in-house appointments, telephone, and personal calls as outlined by the marketing plan and budget. Entertains and maintains close relations with major accounts, tourism and business associations, and community leaders to develop positive rapport and ensure repeat business. Prepares and interprets month-end reports. Monitors and analyzes trends so we are always prepared and proactive to changes rather than reactive. Suggests and provides advertising or promotional support, holiday packages, corporate clubs, etc. Works closely with the corporate revenue manager and property leadership to ensure the selling strategies are understood and revenue is maximized. Ensures property follow-up and implementation of guidelines for operational procedures. Revises sales and marketing guidelines, marketing procedures, and promotions manually when appropriate. Qualifies and greets in-house guests at each hotel on a scheduled basis. Completes weekly reports and submits those required to the General Manager. Completes a minimum of 10-12 outside sales calls per week and 4-5 tours of the hotels per week. Completes a minimum of 30 prospecting calls per week. Attends, participates in, and leads weekly sales meetings. Informs General Manager of potential opportunities/concerns with clients and progress of special projects. Monitors room inventory and rate programs; must be knowledgeable of occupancy, average rate, and REVPAR goals. Complies with company policies and procedures. Ability to positively interact with multiple personality types. The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned at any given time. The scope of the job may change as necessitated by business demands. Requirements: Qualifications: 3+ years experience in hotel sales roles Experience in hotel industry required Ability to work in a fast-paced environment Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Our Story : If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states. We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer! Rule #2 - Bring a good attitude to work with you every day and take pride in your work! Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS? Fun, team-oriented environment Full-time and part-time positions available to meet your needs Great opportunities for growth Community Involvement Discounted hotel stays Recognition and awards Paid time off BENEFITS: We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off including up to 80 hours vacation days, sick/ wellness leave and 8 holidays Company-matched 401(k) plan Bonus Plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily with our Daily Pay Program! JOB OVERVIEW - DIRECTOR OF SALES: Apply your competitive spirit and ability to influence others to solidify great partnerships! As a Director of Sales, you will motivate your team and lead by example to uncover and close new business. Your ability to connect with people in a meaningful way and your endless drive for meeting goals will both contribute to increased market share and positive financial results for the hotel. A TYPICAL DAY: Hire, train, coach, and mentor all members of the sales team. Solicit, negotiate and book new business through proactive direct sales efforts. Build on existing relationships to maintain and grow our current customer and account base. Capture your client's vision and effectively convey their needs and requests within the hotel. Respond to all client inquiries, requests and concerns in a timely and professional manner. Develop rapport with key industry players in the community, including the local Convention & Visitor's Bureau. Meet or exceed weekly sales call goals to maintain your sales pipeline and monitor sales activity of the team to ensure they are focusing on the right business opportunities. Plan for success by participating in weekly sales meetings, recording and taking action on future traces for accounts, customers and events, writing action plans and by preparing the annual marketing plan. Assist with financial reporting and other information as requested by management and/or owners. Support the goals of the hotel through teamwork and collaboration with all departments. REQUIREMENTS: Previous sales experience in the hospitality or travel industry is required. To be successful in this role, you need strong verbal and written communication skills. You must be able to drive, read, write, type and use various forms of technology and reporting to discern and track sales records and financial data. Occasional overnight travel is required. POTENTIAL CAREER PATH: Area Director of Sales InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

The Housekeeping House person is responsible for ensuring cleanliness of guest floor corridors, foyers, stairwells, and assist room attendants maintaining a high standard of quality. RESPONSIBILITIES: Comply at all times with Company standards and regulations to encourage safe and efficient hotel operations. Stock linen closets with amenities and supplies for room attendants; may include taking supplies directly to room attendants. Empty room attendant carts of soiled linen and trash. Clean and remove spots from corridor walls and doors. Polish and clean mirrors, room numbers on guest room doors, and elevator doors. Vacuum, sweep, and/or mop hallways, stairwells, and foyers. Flip mattresses and move furniture as assigned by supervisor. Practice safe work habits to ensure safety to guests fellow Curators and self. At the end of the shift turn in all keys and assignment sheets to Housekeeping. Complete daily assignment check list and submit to supervisor at the end of the day. Perform other tasks/jobs as assigned by the supervisor or manager. Requirements REQUIRED SKILLS AND ABILITIES High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must maintain composure and objectivity under pressure. Ability to lift, bend, stoop, walk, push or pull heavy equipment, and stand for extended periods of time. Lifting may include equipment or furniture weighing up to 100 Ibs.

RESPONSIBILITIES: Facilitates the daily maintenance operation throughout the properties managed by the Company. Conducts regular walk-throughs and visually assesses the safe and efficient maintenance and operation of the physical structure of the hotel, restaurants, and all banquet/private dining spaces including all mechanical, electrical, HVAC systems and any other related equipment. Monitors properties throughout the year through detailed property walks/checklists to ensure budgeted and emergency capital needs are met. Informs the General Manager and department heads on a regular basis regarding the specific and overall condition of the building structures, related systems and equipment, offering prudent, cost effective proposals for maintaining these systems or improving safety. Develops and oversees the preventative maintenance process and manages the repair work order process. Ensures all work orders are processed in an efficient, priority-oriented manner. Implements and manages procedures and practices that ensure quality assurance for work performed by maintenance teams, as well as outside vendors. Serves as a Project Manager of all major projects, including routine maintenance, repairs, replacements, renovations, and capital improvement projects. Ensures all projects are completed on time and according to specifications. Reports on progress on a regular basis to Senior Leadership of the Company. Ensures that there is an adequate inventory of parts, supplies, tools, and materials available through effective ordering. Orders supplies in accordance with prepared budget. Advises General Manager of new developments which may affect profit, schedule, costs, customer relations, and/or inter-departmental relations. Serves on the Property Safety Committee. Maintains a working knowledge of safety policies and regulations to ensure duties of self and others are performed in a safe manner. Be aware of hazardous areas. Works to ensure the safety of our guests and associates. Strictly enforces safety procedures. Assists with bidding out projects to multiple vendors and getting competitive quotes. Implements Company guidelines on preservation of historic structures and assets. Provides training to property leadership in all areas related to engineering. Manages maintenance staff while maintaining the integrity of facilities and systems. Additional duties on request by the General Manager. On occasion, may be asked to perform functions of a higher or lower skill. KNOWLEDGE, SKILLS AND ABILITIES: Ability to communicate and cooperate positively with peers and supervisor. Ability to keep accurate accounts of all parts and equipment orders. Strong project management skills/ability to create processes/keep deadlines. Ability to read and translate blueprints, electrical diagrams, and schedules. Knowledge of codes and specifications. Ability to research and learn regulatory requirements. Knowledge of general work safety practices. Knowledge in operation of power tools and maintenance equipment. Must have a valid driver's license. PHYSICAL REQUIREMENTS Able to remain mobile, walk and stand during entire shift. Ability to lift up to 60 lbs. Able to work the majority of a shift outdoors in all weather as the business dictates. Able to use a computer and sit for extended periods of time. Continually reaches, bends, lifts, carries, stoops, and wipes during entire shift. Able to work a varied schedule including holidays, weekends, and nights as the Business dictates.

DEPARTMENT: Food & Beverage REPORT TO: Director of Operations OVERVIEW: The Director of Outlets assists the Director of Operations in promoting, managing, and coordinating the daily food and beverage operations of the hotel. This position assists in developing, implementing and communicating company policies, standards, practices, and strategies that help drive customer (guest, employee, owner) satisfaction while meeting/exceeding financial goals. PRIMARY JOB FUNCTIONS: • Directs day to day operations for all restaurant outlets, bars, room service, beverage programming, events, activations, and purchasing operations. • Works closely with the Sales team to ensure group F&B and Catering commitments are set for success. Actively participates in BEO and resume meetings. • Analyzes customer trends, needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects. • Works with Marketing to promote the Food and Beverage outlets; works with Chef to develop and manage the implementation of menus, package deals, promotions, displays, decorations and presentations within corporate guidelines to drive revenue and covers. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement Ensures department is following all purchasing standards and SOPs • Implements and manages all company programs to ensure compliance with the SOPs and; to include safety and sanitary regulations, all federal, state, franchise, and local regulations to ensure optimal levels of quality service and hospitality are provided to the guest. • Reviews guest satisfaction scores and works towards service of excellence. Creates specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies. • Ensure department Managers are following staffing models in accordance to business levels and productivity standards. • Assists with F&B training and compliance including Food and Beverage certifications, Service Recovery, creating service “wow's” and opportunities to upsell and cross-sell. • Actively participates in the selection, onboarding, and development of the departments new Curators. • Ensures the hotel is meeting all quality standards including customer service, health/sanitation, and safety and security/loss prevention. JOB REQUIREMENTS • Excellent interpersonal skills, demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds. • Overall wine knowledge will be a key area of focus with the hotel's positioning. • The ability to demonstrate leadership and a professional image to associates and guests. • Strong management skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals. • Able to work variable schedules, including holidays, weekends and alternate shifts. • Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance. • Ability to manage difficult guest situations; responds promptly to guest needs. • Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures. • Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written. • The ability to foster commitment, team spirit and trust. QUALIFICATIONS • Bachelor's degree preferred, + 5 years of direct experience, or equivalent combination of education and experience. • Must possess SERVSAFE manager certification or be able to obtain it within 120 days of hire. • Working knowledge of Micros, Microsoft Office products including Word, Excel, and Outlook; Hotel Effectiveness a plus.

Hotel About Us At Coury Hospitality, we bring a commitment to collaborative excellence, a unified vision, and shared principles of partnership to every aspect of hotel management. Our approach is seamless and tailored, ensuring each property under our management offers a unique and exceptional guest experience. Join our team of Experience Curators! Coury Hospitality has an amazing opportunity as a Hotel Manager. Hotel Manager | Hard Rock Hotel San Diego On-Site | Full-Time | Key Leadership Center Stage in Downtown San Diego There's something electric about being in the middle of it all. Hard Rock Hotel San Diego puts you in the limelight with chic accommodations, VIP guest service, and legendary nightlife in the heart of the Gaslamp Quarter. Just steps from PETCO Park and the San Diego Convention Center, we're the backstage pass to everything unforgettable - from jam sessions in your suite to sushi at world-famous Nobu and rooftop cocktails at Float or 207 bar. Behind it all? Our leadership rockstars keep the vibe running smooth, the experience flawless, and every guest feeling like a true VIP. 🎸 Your Mission As our Hotel Manager, you'll be the right hand to the General Manager, leading Guest Services, Housekeeping, and Engineering. You'll orchestrate the backstage magic that keeps every guest experience elevated, seamless, and unmistakably Hard Rock. As a member of the Executive Leadership Team, you'll drive operational excellence, elevate service culture, and inspire your band of leaders to deliver unforgettable stays every time. 🎤 What You'll Do Lead the Experience Oversee Guest Services, Housekeeping, and Engineering with a sharp focus on service, efficiency, and excellence. Keep every touchpoint - from check-in to lights out - smooth, polished, and personalized. Inspire & Develop Your Band Mentor and empower department leaders to perform at their peak. Build a culture of accountability, recognition, and teamwork that rocks daily. Drive Operational Excellence Monitor budgets, labor, and performance metrics to achieve financial goals. Partner across departments to streamline processes and maximize guest satisfaction. Be Present & Engaged Lead from the floor with a visible, approachable, and proactive presence. Handle guest feedback with agility and turn service recovery into VIP moments. Quality, Safety & Standards Ensure the hotel shines at every level - clean, safe, and always brand-perfect. Oversee preventative maintenance and capital project planning to keep the stage set for success. 💎 You're a Great Fit If You… ✨ Have 5+ years of leadership experience in upscale or luxury hotel operations.✨ Bring strong knowledge of Rooms Division and Engineering best practices.✨ Balance big-picture vision with a hands-on, guest-first mindset.✨ Are a natural leader who communicates with clarity, confidence, and energy.✨ Thrive in a dynamic environment and can flex with nights, weekends, and holidays. 🤘 Why Join Hard Rock Hotel San Diego? Legendary Brand: We live for music, individuality, and unforgettable connections. Center Stage Downtown: Be part of San Diego's most iconic hospitality scene. Executive Leadership: Influence property-wide strategy, performance, and culture. Rockstar Perks: Competitive pay, comprehensive benefits, and rooftop vibes that never disappoint. 🎤 Let's Rock This Together If you're ready to lead with passion, inspire teams, and create the ultimate guest experience, we're ready for you. Apply today and take your leadership career to the main stage at Hard Rock Hotel San Diego. Here's the Core of Coury Hospitality: We have a place for you on our team if your passion is to create UNMATCHED COMMITMENTS. What else do YOU need to know… This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description The Housperson is responsible for providing superior service to both the internal and external customer. They are also responsible for housekeeping functions on assigned shift to ensure the cleaning and upkeep of hotel rooms according to established standards. The Houseperson: Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. Performs cleaning in all rooms hallways, vending areas, guest landings, stairwells, service landings, maid closets and upkeep according to established standards. Removes used laundry and trash from room. Assists guests with questions or problems, ensuring guest satisfaction. Performs work in all areas of cleaning according to accepted standards and techniques, proper and safe use of machines and chemicals, and customer services standards. Reports hotel room facility problems related to structure, equipment, and plumbing to dispatcher. Ensures that rooms are supplied with all hard and soft goods in compliance with company policy, as well as ensuring 3-month soft good rotation is completed. Ensures the 3-month rotation of the mattresses, drapes and furniture is completed. Assists in department projects, as needed. Ensures the maid closets are maintained cleaned and organized. Assists in cleaning rooms as needed. Has the ability to verify orders arriving to ensure the full order was delivered. Ensures a detailed log of items being delivered or removed for the hotel rooms are tracked for accurate record keeping. **Please note that a Houseperson is not the same as a Housekeeper. A Houseperson is more-so a helper to the Housekeepers.** Qualifications This position operates in a working environment that is subject to varying noise levels, crowds, smoke and ozone machines the severity of which depends upon business volume. Ability to communicate effectively with guests as well as all levels of employees. Ability to clean rooms and replenish soft and hard supplies. Ability to effectively and efficiently move from floor to floor as needed. Ability to communicate via a radio or phone. This position requires physical mobility and the ability to lift and move up to 75 pounds so as to be able to perform room cleaning duties as needed. Must be able to obtain and maintain all licenses / certifications per Federal, State, and Gaming regulations. Must have flexible availability, especially on weekends. Must be at least 18 years of age. These skills and abilities are typically acquired through one year' progressive experience in hotel housekeeping, as well as stock and inventory experience. **Please note that a Houseperson is not the same as a Housekeeper. A Houseperson is more-so a helper to the Housekeepers.** Additional Information All your information will be kept confidential according to EEO guidelines. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

A dynamic, multi-unit hospitality company is seeking a Hotel General Manager to oversee a branded hotel property in Durango, Colorado. This established, successful company specializes in the development, construction, and management of hotels and restaurants across the United States. The ideal candidate will be a positive, easy-to-work-with, solid leader who can drive operational excellence and deliver superior guest service. This role is critical for ensuring alignment with brand standards, achieving financial targets, and maintaining high levels of guest satisfaction. Hotel General Manager Responsibilities: Oversee all hotel operations including guest relations, front desk, housekeeping, maintenance, and finances. Ensure exceptional guest service and proactively handle guest concerns. Achieve budgeted revenue and profit goals while managing P&L and cost controls. Implement sales and marketing programs and continually solicit new business. Recruit, train, and develop staff;conduct annual reviews and promote teamwork. Maintain brand standards for cleanliness, safety, and guest satisfaction across all areas. Ensure compliance with all hiring practices, licenses, and regulatory requirements. Hotel General Manager Qualifications: Marriott Experience Required 2+ years of hospitality experience required;3+ years preferred. Bachelor's degree preferred;High School Diploma or GED required. Strong leadership skills with a positive, team-oriented approach. Excellent communication and problem-solving abilities. Financial acumen including P&L management and budget creation. Computer proficiency and hotel management system experience preferred. Compensation: $90, 000 - $100, 000 + generous bonus potential (estimated up to $16, 000), comprehensive medical, dental, and vision insurance, retirement savings with company match, relocation assistance available, and more! If you are an experienced hospitality professional interested in driving your career to the next level in a challenging yet rewarding environment, apply today!

Department: Food and Beverage Reports To: General ManagerStatus: Exempt The Food & Beverage Manager sets and achieves the highest standards in all areas of restaurant & Banquets operations including the Team Member experience, Guest experience, and financial results. He/she oversees training and development of all restaurant & Banquet Team Members and leads the way in providing exceptional food in a safe, clean, and inviting atmosphere. RESPONSIBILITIES: Maintains P&L authority over assigned location. Manages the reservation system, flow of service, staff scheduling, schedule adjustments, and attendance notices. Facilitates staff briefings prior to all shifts. Must be a subject matter expert on all menu items and general guest information. Identifies talent both internally and externally. Interviews, hires and on-boards new Curators, with the intention of finding future leaders. Monitors the work performance of staff and trains and develops Associates through one-on-one discussions, performance evaluations, and shoulder- to-shoulder education so they excel in their current role and are prepared for future career opportunities. Motivates, inspires, and constantly challenges the team to achieve at their highest level. Recognizes and rewards excellent performance. Quickly improves, or removes, low performers through coaching and documentation. Encourages Curators to embrace the Mission and Values of the Company. Displays a passion for restaurant/hospitality, guest service and quality improvement. Upholds the attitude that we have never truly “arrived” because we are always striving to enhance the overall dining experience, quality, guest service, efficiency and revenue. Maintains current knowledge of Company and departmental policies and procedures and communicates expectations to staff. Promotes excellent guest service and handles guest concerns in a prompt and professional manner. Ensures Associates conduct themselves in a professional manner with the awareness that all actions and communications are within guest view. Maintains restaurant cleanliness in accordance with company standards. Assures sanitation standards are maintained in accordance with OSHA regulations and local health and safety codes. Participates in daily safety and cleanliness inspections. Assigns cleaning tasks to Associates during slow periods. Reports all maintenance requests in a timely manner. Ensures restaurant equipment is properly maintained and safely operated. Ensures that safety and security standards are emphasized and adhered to, and that Curators are trained in appropriate responses to unsafe situations. Performs and understands managerial functions with the POS system. Ultimately responsible for all cash handling and accountability. Assists with marketing and promotional programs to build restaurant sales. Writes timely schedules that meet the financial needs of the business while ensuring an excellent guest experience. Approves payroll hours on a daily and weekly basis for all restaurant personnel. Performs duties of Host, Server and Server Assistance, Food Runner when needed. Communicates daily with Hotel General Manager or Director of Operation/AGM Enforces adherence to all side work. Maintains a positive working relationship with Kitchen staff. Additional tasks and responsibilities may be assigned at the discretion of the Hotel General Manager or Director of Operation/AGM KNOWLEDGE, SKILLS AND ABILITIES: Reading, writing and oral proficiency in English language. Ability to supervise many employees in high volume environment. Ability to analyze and solve problems. Ability to adapt to change, new situations, changes in staffing and procedures. Ability to organize and prioritize under pressure in a fast-paced environment. Knowledgeable of basic sanitation. Knowledgeable of computer operations and ordering procedures. Outgoing, sociable, and well spoken. Ability to communicate effectively with guests, co-workers, and supervisors. Ability to absorb large amounts of information quickly: service procedures, menus, and dining room floor plan, register operation. Dedication and commitment to excellent customer service EXPERIENCE: ServSafe certified 4-7 years Food and Beverage management experience in a fine dining environment preferred. Budgeting experience required. Experience with inventories required. PHYSICAL DEMANDS: Stands for long periods of time without sitting; walks fast paced during shifts; bends, reaches and stoops. Ability to lift, balance and carry large, oval Dining Room service trays. Lift / carry 10 lbs. or less constantly; Lift/carry 11-20 lbs. frequently; Lift/carry 21-50 lbs. occasionally; Lift/carry 51-100 lbs. rarely.

We are seeking an exceptional individual for the General Manager role at a beautiful, full-service hotel in Pismo Beach, CA. This person will lead the Executive Team and is responsible for guiding and cultivating a tremendous guest and employee experience. This property boasts an ideal location, with sand and surf just minutes away, operated by a leading hotel management company. COMPENSATION: Base Salary $175, 000 - $185, 000 + 30% bonus potential, comprehensive benefits, 401k w/company match, relocation reimbursement if required, and more! Hotel General Manager Skills/Qualifications: - 3+ years experience as General Manager for a full-service hotel - Major brand experience a plus - Quality leadership skills, ability to develop/foster a positive environment - Strong financial acumen, ability to perform and meet/exceed budget expectations - Ability to guide a property to continued improvement *Please note that only qualified applicants will receive a direct response to inquiry

Why us? Sage Hotel Management , a Sage Hospitality Group company, is currently a seeking passionate and enthusiastic Assistant Director of Front Office to deliver artful hospitality at a newly rebranded and repositioned luxury lifestyle flagship hotel. Hotel Per La, a new luxury lifestyle property, will be opening its doors in the heart of Downtown Los Angeles later this year. Housed in the former Bank of Italy headquarters, a historic 12-story building on the corner of Olive and Seventh Streets, Hotel Per La will debut 241 guest rooms and grand public spaces for guests and locals alike including more than 10,000 square feet of event space, ground-floor restaurant, as well as a rooftop bar offering poolside drinks and dramatic views of the LA skyline. Hotel Per La will have a soft opening in Summer 2022, with a grand opening in September 2022. Job Overview Plan and manage the room and related area's operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals. Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to inquiries regarding hotel information and guest concerns. Supervise the daily operations of the Guest Services personnel; promoting a safe environment and quality services to achieve maximum guest satisfaction and financial success. Position is responsible for day-to-day operations of the room and related areas. The major areas of responsibility/management include: the front office, guest services, security and gift shop. Responsibilities Assist managing human resources functions in the division in order to attract, retain and motivate the employees; interview, hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. Manages check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guests are satisfied and in rooms as requested. May need to fill in for various roles within the rooms department as the demands of business requires (Front Office and Housekeeping roles). Manages guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. Monitors and regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. Maximizing revenue in each phone/desk transaction. (Sell from the top down and offer specials last) Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. Manages the standard procedures for cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. Maintains a friendly, cheerful and courteous demeanor at all times. Ensures that the overall operation of the front desk is completed daily. Implement emergency organization procedures and training through the management of the security staff to ensure appropriate protection for hotel guests, staff and company assets. Works closely with housekeeping and maintenance to ensure property is maintained. Hiring, motivating and training of staff. Performs other duties as assigned, requested or deemed necessary by management. Qualifications Education/Formal Training A four year college degree or equivalent education/experience. Experience Three to five years of employment in a related position with this company or other organization(s). Knowledge/Skills Experiential knowledge required for management of people and complex problems. Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches. Ability to make decisions with only general policies and procedures available for guidance. Supervisory/management skills. Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lifting, pushing, pulling and carrying -must be able to accomplish any task required of associates within assigned departments. Bending/kneeling -must be able to accomplish any task required of associates within assigned departments. Mobility -must be able to accomplish any task required of associates within assigned departments. Continuous standing -must be able to accomplish any task required of associates within assigned departments. Climbing up to approximately 40 steps 1% of 40 hour week. Climbing ladders up to approximately 5 feet 15% of 40 hour week. Driving required as necessary. Excellent communication skills are required to communicate both in person and via telephone with guests, associates and corporate contacts in a professional and extensive manner. Excellent literacy is required. Environment Inside hotel and office environment 95% of shift. Benefits Medical, dental, & vision insurance Health savings and flexible spending accounts Basic Life and AD&D insurance Company-paid short-term disability Paid time off for vacation, sick time, and holidays Eligible to participate in the Company's 401(k) program with employer matching Employee assistance program Tuition Reimbursement Great discounts on Hotels, Restaurants, and much more. Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral. Salary USD $75,000.00 - USD $80,000.00 /Yr.

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. Learn more about us at **************** Position Overview and Responsibilities At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Director of Experience will be responsible for improving the resident and guest experience throughout the Portfolio. You and your team will serve as the first point of customer service to anyone entering the building. You are responsible for creating the resident experience through demonstration and execution of service requests. In addition, you will be responsible for assisting in quality assurance and system implementations from time to time. Training and growing the team will also be a core function. You will be charged with ensuring hospitality standards are met along with all other related duties and assignments. This is an in-person position located on-site of the property. What You'll Do: Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service. Spearhead and complete technology and equipment set-up for the property. Readily answer all technology-related questions from the building team and residents. Oversee and ensure seamless package acceptance, transition, and delivery. Triage all incoming phone calls to the appropriate property team department. Answer, record, and process all calls, messages, requests, questions, or concerns. Compile and deliver completed leasing applications to the leasing team. Assist the different property teams on an as-needed basis. Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism. Greet residents by their name and with a smile to make guests feel welcomed and valued. Manage “Move In” program and to ensure smooth transition and execution. Create a personal and inviting environment for all prospects and residents. Ensure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours. Build the company image by cultivating relationships with influential companies and figures throughout the area. and through attending networking events and relevant industry events. Effectively motivate staff members on a daily basis to promote a positive and exciting work environment. Develop positive relationships with residents to create a personal and welcoming environment. Provide exceptional customer service by adhering to company standards and responding promptly to all resident questions, concerns and requests. Ensure staff compliance with Fair Housing requirements and all applicable laws, codes and ordinances. Investigate resident disturbances, complaints or requests and provide resolution in accordance with regulations established in the lease agreements and/or Condominium Documents. Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the Construction Manager or Maintenance Supervisor. Monitor and maintain the cleanliness of the lobby, sidewalks, entrances, and related work areas. Manage current lease audits, property inventory, and service contracts, and arrange new contracts, and terminate existing contracts as required. Facilitate communication between the Construction Team/ Maintenance Supervisor and insurance carrier, fire protection, police department, and other agencies having jurisdiction over property to ensure that property compliance with codes and regulations of each agency. Analyze and report the property financial statements and activity monthly and assist the Asset Manager with the preparation of variance Report, Owner's Letters and Executive Summaries. Complete all equipment and supply leases/purchases for the Property. Perform other related duties and assignments as needed and assigned. Skills and Experience Bachelor's degree 3+ years of experience in the property management industry working in leasing, customer service, and/or hospitality Hospitality experience required Management/employee development experience Proficiency with Yardi Solid understanding of Microsoft Office (Outlook, Excel, Word) Strong knowledge of operations with budget formulation Excellent verbal and written communication skills Keen attention to detail with a creative problem-solving approach Ability to work independently and as part of a team Ability to make decisions and initiate action within established guidelines Ability to manage concurrent projects and competing priorities Ability to follow directions to safely utilize all equipment Ability to handle situations with the highest level of discretion and confidentiality Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment Ability to work a flexible schedule, including evenings and weekends Community Team Perks + Benefits Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars *Premiums apply for spouse, dependent, or family coverage plans Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals. Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more! Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community. Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more! The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: Stand behind a desk for the majority of an 8-hour shift Move body in repetitive motions for extended periods of time Work in a space that includes indoor and outdoor spaces, with and without covering Move throughout the property as needed Transport boxes and equipment weighing up to 20 pounds Communicate with other persons in the building Observe details in surrounding areas and on a screen If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section. Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents. As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

What you will be doing Provide strategic leadership and operational oversight of the Front Office operation to ensure exceptional guest experiences, optimal revenue performance, and alignment with brand and ownership standards. Lead, direct, and elevate all Front Office functions including Front Desk, Guest Services/Bell, Concierge, and PBX to deliver a consistent, high-quality guest experience. Establish and execute Front Office strategies that support occupancy optimization, yield management, guest satisfaction scores, and operational efficiency. Oversee staffing strategy for the Front Office, including workforce planning, interviewing, hiring, training, scheduling, performance management, and succession planning. Develop a service-driven culture through leadership, coaching, accountability, and engagement of Front Office leadership and team members. Ensure guest check-in and check-out processes are executed efficiently, professionally, and in alignment with brand standards. Serve as the escalation point for complex guest concerns, leading thorough investigations and driving timely, creative, and satisfactory resolutions. Maintain expert-level knowledge and oversight of property management systems and Front Office technology to ensure accuracy, compliance, and operational excellence. Partner cross-functionally with Engineering, Sales, Revenue Management, and Accounting to support guest needs, group blocks, special requests, and operational priorities. Monitor Front Office performance metrics, guest feedback, and financial results; identify trends and implement continuous improvement initiatives. Participate in the Manager on Duty rotation as required, providing visible leadership and real-time problem resolution throughout the property. Ensure compliance with franchise standards, company policies, safety requirements, and internal operating procedures. Represent the Front Office at Executive Committee, leadership, and safety meetings, contributing to overall hotel strategy and decision-making. Perform other duties as assigned in support of hotel operations and business objectives.

American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Hotel General Manager is the senior hotel officer who is responsible for managing the daily guest experience through hospitality, customer service, housekeeping, and food service operations on the ship. The Hotel General Manager supervises and evaluates the shipboard hotel management team and is the primary representative of American Cruise Lines to the guests. The Hotel General Manager ensures all shipboard employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, crew morale, and training. The Hotel General Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Hotel General Manager is accountable for the performance of all Hotel Department crew members, particularly the Hotel Officers and Executive Chef. The Hotel General Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships. Responsibilities: Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator. Hold officers and crew accountable to American Cruise Lines' standards. Comply with American Cruise Lines' Operations Manual, service standards, and procedures. Responsible for assessing the management team and providing immediate corrective feedback. Anticipate the needs of guests and crew. Respond quickly to guest requests and ensure follow-up. Identify and resolve problems immediately and request home office support as needed. Ability to speak and present in front of all guests in person using a microphone. Management presence during meals services, cocktail hour, and onboard events. Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery. Ensure Chefs are following approved menus and recipes. Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline. Lead and direct ship officers in achieving weekly sales goals. Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed. Manage shipboard business transactions, accounting, timecards, and home office reporting. Responsible for managing all hotel and food inventories. Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely. Complete daily ship inspection with Mate & Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed. Create positive crew experiences. Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries. Perform bartending duties as needed with other management personnel. Other duties as assigned. Qualifications: 3+ years of hotel or food and beverage management experience. Bachelor's degree in business or hospitality management is preferred. Proficiency in Microsoft Office Suite applications. Willing to live and work aboard the ship. Optimism and a hardworking drive to succeed. Cruise industry experience not required. Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing. Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing. This includes testing for marijuana and other controlled substances. Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time. Transportation Worker Identification Credential (TWIC). Attributes for Success: Commit to our American mission and share our American key values. Live our American core competences. Be the solution. It may not be my job, but it is my responsibility. Always do right. This will gratify some and astonish the rest. Work Schedule: 7 Days per week while onboard the ship. 6 to 8 weeks working and living onboard the ship. 1 to 2 weeks shore leave vacation. Perks: Benefits package including medical, dental, and matching 401k. Complimentary travel accommodations. Training programs to support you. Continuous growth in the company. Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts. *Job sites across the nation*

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. Grow with us... Come grow with a company where purpose and possibility meet. Starwood Hotels is home to some of the most dynamic brands in the world. We exist to improve the planet-one hotel at a time-and we're defined by impact, purpose, and a deep respect for the world around us. (And yes, we even compost our bad ideas.). 1 Hotels is mission-driven and a platform for change, celebrating nature in every decision we make. From how guests arrive to how they sleep, eat, relax, interact, and depart, our commitment to sustainability, innovative design, and a harmonious connection with nature is unwavering. 1 HOTELS IS... * Natural. Nature guides everything we do. * Modern. Of the time, with an eye on the past and a foot in the future. * Conscious. Mindful of how our hotels are created and how our guests are treated. * Discovery. Explorations of surrounding locales. * Imperfect. Still evolving - we don't have all the answers. * Committed. Bettering ourselves and bettering the industry. 1 Hotels invites guests to live in rhythm with nature-offering spaces that restore, inspire, and come alive from day to night, where sustainability, wellness, and social energy exist in thoughtful balance. Position Overview... The 1 Hotel Austin has an opportunity for a service-minded Director of Front Office to lead and inspire our great-natured service opening team. Our Director of Front Office will train, supervise and mentor new hires, setting them up for success in the most productive ways. It's a role in which you'll be constantly interacting with guests, whether you're welcoming them from across an ocean or just around the corner. And you'll be teaching others to do the same, so leading by example is everything in this role. About you... * Passionate about hotel operations and guest service in a luxury property with a minimum of 4 years of similar work experience. * A post-secondary diploma or degree would be a plus. * Advanced knowledgeable of hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance. * Excels at communication, both verbal and written. * Is flexible and willing to meet the demands of a 24-hour operation * Prior experience in a quality luxury hotel brand. About us… Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as: * Designed by Nature work environment * Health & Wellness- Competitive Medical, Dental & Vision, and EAP program * Retirement Planning * Paid Personal Days * Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)! * SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform. * Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can! Recognized by Newsweek as a 2024 Most Loved Workplace, Starwood fosters a culture where creativity thrives, collaboration is second nature, and people are valued for who they are and what they bring. If you're ready to bring your whole self to a team where thoughtful work leaves a lasting mark-you belong here. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.