Post job

Hotel Director jobs at DoubleTree by Hilton Portland

- 116 jobs
  • Assistant Hotel General Manager

    Doubletree By Hilton Harrisonburg 3.9company rating

    Hotel director job at DoubleTree by Hilton Portland

    Job DescriptionWe are looking for an experienced assistant general manager with solid leadership abilities who can grow with us. You will collaborate with our general manager to plan and oversee the hotel's daily operations, and assume the GM responsibilities in their absence. This position is responsible for managing employees and ensuring our guests have a 5-star experience with our services. Our ideal candidate is passionate about customer service while also maintaining the hotel's budget and quality standards. You must have 3 years of management experience in the hospitality industry, and a bachelor's degree in hospitality management is strongly preferred. Apply today if this sounds like an exciting new opportunity for you!Compensation: $50,000 yearly Responsibilities: Facilitates management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention Create the yearly hotel budget in collaboration with the general manager and department heads, and assess and adjust performance throughout the year to stay profitable Verify that all local, state, and federal laws and regulations, as well as any business or brand-specific policies and procedures, are followed Recommend improvements that will improve the hotel profitability by analyzing department performance and identifying problem areas Support the general manager in the daily operation of the hotel to ensure that all guest service standards are met Qualifications: You must have previous experience in a manager role overseeing a team, preferably in a hospitality role A high school diploma or GED, and a bachelor's degree is required, preferably in hospitality management or a related field Proven customer service experience as a manager; strong guest-focused mentality Must have at least 3 or more years of experience in the hospitality field Have superb communication skills, organizational skills, and problem-solving skills About Company The DoubleTree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.
    $50k yearly 20d ago
  • Hotel Sales Director

    Holiday Inn Kansas City Downtown 4.1company rating

    Kansas City, MO jobs

    We're on the lookout for a director of sales committed to helping our busy hotel meet its sales goals. You will be responsible for designing our sales strategy and revenue targets, training and evaluating our sales personnel, and ensuring that we generate new and recurring business through various areas of revenue. Our ideal applicant is a leader, innovator, and hard worker with 5+ years of sales experience. If you are looking to drive revenue for a top-notch hotel, apply today!
    $74k-100k yearly est. 60d+ ago
  • Hotel Director of Sales

    Regency Hotel Management 4.1company rating

    Kalamazoo, MI jobs

    Four Points by Sheraton Kalamazoo, MI What's in it for you? Competitive compensation package with bonus plan ($65,000-$75,000 per year) Hotel discount at locations worldwide Paid time off and holiday pay incentives Professional development and growth opportunities 401(k) available for all associates Full benefit options available (medical, dental, and vision insurance) Office location at the Four Points by Sheraton Kalamazoo About this job: We are looking for an energetic, positive, tenacious Director of Sales to plan sales strategies and increase revenue/occupancy levels at our Four Points by Sheraton Kalamazoo (149 rooms & 6,899 Sq. Ft. Meeting Space). Our team members are passionate about their work and like to have fun! In this role, you will perform aggressive and targeted solicitation of new business opportunities through outside, personal, telephone and correspondence calls while maintaining relationships with existing accounts. This position will require occasional travel within the hotel market. If you want to have fun, be valued, and make a difference…apply today! Responsibilities: Solicit, sell, and promote hotel to both group and transient customers. Work closely with the RDOS and GM to maximize revenue and total occupancy. Develop and maintain relationships with clients to produce room sales, F&B sales, and catering/banquet services. Assist in the overall success of hotel operations and revenue management practices. Perform telemarketing calls, outside sales calls, sales blitzes & written correspondence to solicit business. Create effective sales proposals and conduct property site tours for prospective clients. Negotiate and generate contracts to achieve maximum profit potential while satisfying client needs. Maintain an active sales pipeline with a targeted goal of 60+ qualified in-person, telephone, and correspondence sales calls every two weeks; Participate in Regency's SalesRev Program. Provide leadership, mentorship, and training to the sales team, fostering a culture of high performance. Manage hotel advertising and social media campaigns. Perform administrative duties including updating sales trace system (Delphi), producing sales and activity reports, maintaining account and contact information, entering tentative/confirmed room blocks. Represent the hotels at conventions, tradeshows, and networking events. Maintain awareness of trends in the marketplace, strengths/weaknesses of the competition and product/service knowledge. Be a team player and an active contributor to hotel operations; Assist with special projects as assigned. Qualifications: Candidate must have 3-5 years of hotel sales experience. Highly motivated and target driven with a proven track record in closing sales. Prefer previous experience with hotel sales and PMS systems (STS, Lightspeed). Exceptional relationship management, time management and organizational skills. Positive, team focused and guest service centered attitude. Proven ability to collaborate and build strong relationships to drive partner satisfaction and growth. Skilled in Microsoft suites of products (Word, Excel, Outlook). Professional demeanor and appearance.
    $65k-75k yearly Auto-Apply 12d ago
  • Hotel Manager

    Hyatt Place Ann Arbor 4.6company rating

    Ann Arbor, MI jobs

    Hotel Manager - Hyatt Place Ann Arbor As the Hotel Manager, you'll help lead hotel operations to ensure an exceptional guest experience while supporting the Dual General Manager in driving team performance and operational excellence. From overseeing daily staff operations to managing budgets and guest satisfaction, you'll play a hands-on role in the hotel's success. This position offers a clear path to future leadership roles, including General Manager and beyond. Key Responsibilities You will be the vital support for our hotel's General Manager, ensuring smooth and efficient operations and exceptional guest experiences. Your daily tasks will include overseeing various departments, assisting with budget management, and resolving guest issues. You will report to the Dual General Manager. A career as an assistant general manager can lead to opportunities in various management roles within the hospitality industry, such as general manager, operations manager, or even corporate-level positions. Education & Experience Hotel experience is always a plus! Applicants should have A college degree or at least 2 years of hotel leadership experience, such as a Department head. A combination of education and hospitality experience will be considered Prior experience as an Assistant General Manager. Hyatt, Hilton, and/or Marriott Experience, Highly Preferred. What You'll Need to Succeed Eligible to work in the United States Ability to read, write, and communicate effectively in English Ability to sit, stand, bend, kneel, and lift as required-with or without reasonable accommodations Availability to work a flexible schedule, including evenings, weekends, and holidays if needed A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love HVMG Career growth opportunities across our nationwide portfolio Flexible scheduling Access up to 40% of your earned wages before payday with PayActive Paid Time Off (PTO) and Paid Holidays Full healthcare benefits: medical, dental, and vision 401(k) with guaranteed 4% match and no vesting period Exclusive hotel and food & beverage discounts About HVMG Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.
    $74k-103k yearly est. 3d ago
  • Director of Front Office - Residences at The Little Nell

    Aspen Skiing Company, L.L.C 4.5company rating

    Aspen, CO jobs

    The Residences at The Little Nell offer exquisite private mountainside homes and guest rooms situated at the base of Aspen Mountain-truly paradise for those who love the outdoors. Owners and rental guests enjoy exceptional personal service delivered by Aspen's Forbes Five-Star, AAA Five-Diamond Little Nell team, along with effortless ski-in/ski-out access to legendary Aspen Mountain. Every detail is designed to delight, creating a distinguished and grand living experience. The dramatic, mountain-inspired architecture features exceptional finishes, custom furnishings, fine art, and curated collectibles. Expansive private decks and furnished balconies overlook breathtaking mountain scenery and the vibrant energy at the base of the gondola. Floor plans are thoughtfully designed for luxurious living, with guest rooms ranging from 450 to 850 square feet and Residences spanning 1,700 to 4,000 square feet. Residences at The Little Nell offers guests in 26 units access to an unbelievably stunning rooftop pool & water garden, a gym and yoga studio with a view, and a service team awaiting guests arrival. For more information, visit ********************* or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the *********************************, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Position Summary The Director of Front Office leads all Front Office operations including Front Desk, Concierge, Guest Services, Breakfast and Après services to ensure seamless delivery of exceptional guest experiences. This role drives strategic initiatives, fosters cross-departmental collaboration, and upholds brand standards. This position reports to the General Manager. The salary range for this position is $90,000 - $100,000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. Job Posting Deadline Applications for this position will be accepted until December 21, 2025. Essential Job Functions/Key Job Responsibilities * Provide strategic leadership and direction for Concierge, Guest Services operations, and Breakfast and Après, ensuring alignment with overall operational goals and brand standards * Oversee department managers and guide supervisory practices including performance management, progressive discipline, and succession planning * Drive staff development initiatives, fostering a culture of motivation, accountability, and continuous improvement through regular leadership meetings and training programs * Serve as the Manager on Duty as needed and/or assign a Manager on Duty, representing property leadership and making high-level operational decisions * Ensure operational excellence by overseeing payroll administration, labor cost controls, and compliance with financial deadlines (including Kronos Payroll Cycles and Tip/Commission reporting) * Establish and monitor front office service standards, coaching the team to deliver exceptional guest experiences and proactively resolve escalated guest concerns * Partner with Finance and General Manager to prepare and analyze monthly accounting reports, forecasts, and budgets, ensuring departmental financial performance meets or exceeds targets * Oversee vendor relationships and ensure compliance with safety, fire, and vehicle maintenance protocols * Collaborate closely with the General Manager to review guest performance metrics, identify opportunities, and implement strategic initiatives * Lead emergency preparedness and security procedures, ensuring staff readiness and compliance with regulatory requirements * Champion innovation and process improvement across guest services * Other duties as assigned Qualifications Education & Experience Requirements * Bachelor's degree in Hospitality Management, Business Administration, or related field required * Minimum of 5 to 7 years of progressive leadership experience in Front Office/Concierge/Guest Services, within a luxury or full-service hospitality environment preferred * Valid driver's license required Knowledge, Skills & Abilities * Deep knowledge of hospitality industry trends, guest service innovations, and operational best practices * Exceptional communication and interpersonal skills, with the ability to influence at all organizational levels * Advanced proficient knowledge in Microsoft Office suite and hotel management systems * Strong financial acumen with proven ability to manage budgets, control labor costs, and drive profitability * Strategic thinker with a problem-solving mindset and passion for elevating guest experiences * Ability to foster a collaborative, inclusive, and high-performance culture across diverse teams * Demonstrated ability to lead during experiences and ensure compliance with safety/security protocols * Flexible and adaptable to evolving business needs, including weekends, evenings and holidays * Demonstrated success in managing large, diverse teams and multi-departmental operations * Bilingual ability to speak both English and Spanish fluently Additional Information Work Environment & Physical Demands * Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required * Regularly work indoors with no adverse conditions * Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50) Job Benefits This position is classified as a regular full-time position eligible for the following benefits: Enrollment dates differ across the various programs. * Health, Dental and Vision Insurance Programs * Flexible Spending Account Programs * Life Insurance Programs * Paid Time Off Programs * Paid Leave Programs * 401(k) Savings Plan * Employee Ski Pass and Dependent Ski Passes * Other company perks The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at ************. This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice. Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all. For an overview of Aspen One Company's benefits and other compensation visit *************************************************** Aspen One participates in E-Verify. E-Verify & Right to Work Poster
    $90k-100k yearly 5d ago
  • Hotel Director of Sales

    Innventures Hotel Mgmt Co 3.4company rating

    Gastonia, NC jobs

    Our Story : If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states. We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer! Rule #2 - Bring a good attitude to work with you every day and take pride in your work! Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS? Fun, team-oriented environment Full-time and part-time positions available to meet your needs Great opportunities for growth Community Involvement Discounted hotel stays Recognition and awards Paid time off BENEFITS: We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off including up to 80 hours vacation days, sick/ wellness leave and 8 holidays Company-matched 401(k) plan Bonus Plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily with our Daily Pay Program! JOB OVERVIEW - DIRECTOR OF SALES: Apply your competitive spirit and ability to influence others to solidify great partnerships! As a Director of Sales, you will motivate your team and lead by example to uncover and close new business. Your ability to connect with people in a meaningful way and your endless drive for meeting goals will both contribute to increased market share and positive financial results for the hotel. A TYPICAL DAY: Hire, train, coach, and mentor all members of the sales team. Solicit, negotiate and book new business through proactive direct sales efforts. Build on existing relationships to maintain and grow our current customer and account base. Capture your client's vision and effectively convey their needs and requests within the hotel. Respond to all client inquiries, requests and concerns in a timely and professional manner. Develop rapport with key industry players in the community, including the local Convention & Visitor's Bureau. Meet or exceed weekly sales call goals to maintain your sales pipeline and monitor sales activity of the team to ensure they are focusing on the right business opportunities. Plan for success by participating in weekly sales meetings, recording and taking action on future traces for accounts, customers and events, writing action plans and by preparing the annual marketing plan. Assist with financial reporting and other information as requested by management and/or owners. Support the goals of the hotel through teamwork and collaboration with all departments. REQUIREMENTS: Previous sales experience in the hospitality or travel industry is required. To be successful in this role, you need strong verbal and written communication skills. You must be able to drive, read, write, type and use various forms of technology and reporting to discern and track sales records and financial data. Occasional overnight travel is required. POTENTIAL CAREER PATH: Area Director of Sales InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
    $61k-96k yearly est. Auto-Apply 60d+ ago
  • Assistant Hotel Manager

    Holiday Inn Express Kansas City Downtown 4.1company rating

    Kansas City, MO jobs

    We are looking for an experienced assistant general manager with solid leadership abilities who can grow with us. You will collaborate with our general manager to plan and oversee the hotel's daily operations and assume the GM's responsibilities in their absence. This position is responsible for managing employees and ensuring our guests have a 5-star experience with our services. Our ideal candidate is passionate about customer service while also maintaining the hotel's budget and quality standards. You must have 3 years of management experience in the hospitality industry, and a bachelor's degree in hospitality management is strongly preferred. Apply today if this sounds like an exciting new opportunity for you!
    $63k-93k yearly est. 60d+ ago
  • Overnight Hotel Manager

    Omni Hotels 2.5company rating

    Louisville, KY jobs

    Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city's rich history and authentic character, the Omni Louisville transforms one of the city's most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city. The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city's heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel's Speakeasy and bowling alley. Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers' coffee, baked bread, and smoked barbeque. Job Description The Overnight Manager will oversee the overnight shift, ensuring the hotel's operations run efficiently. This role involves supervising, training, and supporting overnight staff, ensuring that all departments meet Omni Standards. The Overnight Manager works closely with the Directors of Front Office Operations, Loss Prevention, Housekeeping, and Rooms, as well as with the night staff to deliver superior service to guests.This role is crucial in ensuring smooth hotel operations during the overnight shift while providing a positive experience for both guests and staff. Responsibilities * Oversee Overnight Operations: Ensure all hotel departments (front office, housekeeping, security, etc.) meet Omni Standards during the overnight shift.• Night Audit Leadership: perform and assist with Night Audit process at the Front Desk to ensure all audit functions are completed properly.• Complete and forward required paperwork in a timely manner.• Conduct training sessions to ensure all overnight staff are proficient in hotel operations, following Omni Standards.• Handle and resolve guest complaints promptly, maintaining a high level of guest satisfaction.• Be familiar with hotel computer systems for troubleshooting and training, ensuring proper operation of equipment and manual systems.• Ensure adherence to hotel and departmental policies and procedures, including safety protocols.• Maintain ongoing communication with department managers, provide feedback to other managers regarding staff performance, addressing any disciplinary issues.• Conduct weekly supply inventories to ensure adequate stock and complete rate discrepancy reports.• Block/assign arrivals for the next day (e.g., VIPs, special requests), prepare group information sheets, and perform check-outs with balance reports.• Ensure compliance with fire, security, and safety procedures.• Collaborate with the Loyalty Ambassador to track and service select guests.• Other duties as assigned by management. Qualifications * Minimum 2 years of supervisory/management experience in a hotel. * At least 1 year of Front Office or Guest Service experience, or completion of the Omni LID program and previous experience in cash handling roles preferred. * Strong leadership skills with the ability to direct, develop, and motivate a team. * Excellent verbal and written communication skills in English. * Ability to work in a fast-paced environment and resolve issues quickly. * Strong problem-solving, prioritization, and organizational abilities. * Ability to work under high-pressure situations and manage multiple tasks simultaneously. * Proficiency with hotel computer systems - Opera experienced preferred. * Ability to perform basic mathematical calculations. * Ability to move, lift, carry, push, or pull objects weighing up to 30 pounds. * Ability to sit, stand, walk for long periods during a shift and preform repetitive tasks, including using a telephone/computer. * Must be STAR certified. * Must be Food Handler certified. Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
    $49k-75k yearly est. Auto-Apply 23d ago
  • Assistant Hotel General Manager

    Holiday Inn Kansas City Downtown 4.1company rating

    Kansas City, MO jobs

    Are you a driven leader who thrives on providing 5-star service to hotel guests? You could be the perfect fit for our next assistant general manager position! We need an experienced hospitality expert who can work with our general manager on daily operations and take on their responsibilities, such as managing workers and department operations, while they are not available. Our ideal candidate has a bachelor's degree in hospitality management and a strong desire to provide great customer service. Please apply as soon as possible if you are looking for a new and exciting challenge in the hotel industry!
    $69k-95k yearly est. 60d+ ago
  • Hotel Manager

    Sh Hotels 4.1company rating

    Austin, TX jobs

    Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. About Us: 1 Hotels is mission-driven and a platform for change, celebrating nature in every decision we make. From how guests arrive to how they sleep, eat, relax, interact, and depart, our commitment to sustainability, innovative design, and a harmonious connection with nature is unwavering. 1 HOTELS IS... * Natural. Nature guides everything we do. * Modern. Of the time, with an eye on the past and a foot in the future. * Conscious. Mindful of how our hotels are created and how our guests are treated. * Discovery. Explorations of surrounding locales. * Imperfect. Still evolving - we don't have all the answers. * Committed. Bettering ourselves and bettering the industry. 1 Hotels invites guests to live in rhythm with nature-offering spaces that restore, inspire, and come alive from day to night, where sustainability, wellness, and social energy exist in thoughtful balance. Position Overview... We're currently in search of a seasoned and highly ambitious, opening Hotel Manager for 1 Hotel Austin to provide support and expertise to the team. Our vision of an ideal Hotel Manager extends beyond being a seasoned professional; we are seeking a visionary thought leader, an innovator, a trendsetter, and a hospitality virtuoso. This individual radiates vitality, enthusiasm, and possesses impeccable communication skills. They serve as mentors, guides, and cherished pillars of support, elevating each member of our 1 Hotel Austin's team. In this role, you will take the helm of overseeing every facet of our hotel's daily operations, from pre-opening to post-opening phases, with a commitment to optimizing revenue and exceeding our guests' expectations. In the position of Hotel Manager, you will play an indispensable role in bolstering the objectives of our Team while embodying the very essence of our brand. It's crucial to underscore our unwavering belief in fostering positive, nurturing work environments. Your mission will be to perpetually evolve and enhance our work culture, enriching the lives of every employee and ensuring they strike a harmonious balance between their professional and personal lives. You'll also play a key role in supporting the Guidance Team's achievement of its objectives, and you'll always represent the best face of the brand. One more thing: we believe in positive, healthy work environments, no matter what. It'll be your job to foster one that's constantly evolving-improving every employee's work life, and giving them a life outside work. * Develop and communicate a hotel operations strategy that is aligned with the company and brand and lead in its execution. * Establish goals to optimize performance and hold the operational leadership team accountable for desired outcomes. * Provide inspirational leadership to enliven the Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars. * Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action. * Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market. * Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change. * Identify the developmental needs of others and provide opportunities for growth and development to maximize talent. * Develop the hotel operational budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed. * Ensure proper controls are in place and policies are established and followed by all team members. * Establish and maintain open, collaborative relationships and ensure direct reports do the same. * Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings). * Recruit and select talented leaders and team members who will enhance the Hotels culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands. * Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance. * Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example. * Build and maintain an organizational culture that maximizes employee engagement and attracts top talent. About you... * Passionate about leading a hotel operations team with a minimum of 10 years of progressive related work experience in an upper upscale and/or luxury hotel environment. * Prior experience as a Director of Rooms or Director of Food & Beverage required * A post-secondary diploma or degree would be a plus. * An expert in hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance. * Excels at communication, both verbal and written. * Is flexible and willing to meet the demands of a 24-hour operation. About us… Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as: * Designed by Nature work environment * Health & Wellness- Competitive Medical, Dental & Vision, and EAP program * Retirement Planning * Paid Personal Days * Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)! * SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform. * Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can! Recognized by Newsweek as a 2024 Most Loved Workplace, Starwood fosters a culture where creativity thrives, collaboration is second nature, and people are valued for who they are and what they bring. If you're ready to bring your whole self to a team where thoughtful work leaves a lasting mark-you belong here. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
    $48k-73k yearly est. 60d+ ago
  • Assistant Director of Front Office-Hyatt Centric Wall Street, NYC

    Blue Sky Hospitality Solutions 3.6company rating

    New York, NY jobs

    Job Title: Assistant Director of Front Office Department: Front Office Reports To: Director of Front Office Employment Type: Full-Time, Exempt Union Status: Non-Union Management Role (Supervises Unionized Staff) Job Summary: The Assistant Director of Front Office plays a key leadership role in the day-to-day operations of the Front Office at the Hyatt Centric Wall Street. This position supports the Director of Front Office in delivering a seamless guest experience while overseeing unionized front desk, bell, and PBX agents. The ideal candidate thrives in a fast-paced, upscale environment and is committed to upholding Hyatt's brand standards and labor agreements. Key Responsibilities: Assist in managing all front office operations, including front desk, guest services, concierge, and night audit. Supervise and support unionized hourly staff, ensuring adherence to CBAs (Collective Bargaining Agreements) and hotel policies. Foster a service-first environment and ensure prompt, professional, and personalized guest interactions. Handle guest concerns and resolve issues with a focus on service recovery and satisfaction. Maintain accurate records of staff attendance, discipline, and training in compliance with union requirements. Ensure daily checklists, shift reports, and cash handling procedures are completed accurately and timely. Collaborate with Housekeeping, Engineering, and Food & Beverage to meet guest expectations. Train, coach, and motivate team members for consistent service excellence. Monitor front office supplies, technology, and equipment to ensure smooth operations. Participate in departmental scheduling, payroll review, and labor management. Serve as the Manager on Duty as assigned. Qualifications: 2+ years of Front Office or Guest Services supervisory experience in a full-service or upscale hotel. Prior experience in a unionized hotel environment strongly preferred. Working knowledge of property management systems (preferably OPERA or similar). Excellent communication, problem-solving, and conflict-resolution skills. Proven ability to manage performance, coach teams, and enforce policies fairly. Flexible schedule, including availability to work weekends, evenings, and holidays. Bachelor's degree in Hospitality Management or related field preferred. Why Join Us: At Hyatt Centric Wall Street, we believe in inspiring curiosity and enabling guests to discover something new in the heart of downtown NYC. As part of our leadership team, you'll play a vital role in delivering authentic hospitality while navigating the dynamic world of union hotel operations.
    $61k-93k yearly est. 60d+ ago
  • General Maintenance - Hotel Earl

    Hotel Investment Services 4.4company rating

    Michigan jobs

    We are seeking a dedicated General Maintenance worker to join our team. The ideal candidate will be responsible for maintaining the overall functionality and appearance of our facilities. (Multi-Location) Qualifications: - High school diploma or equivalent and Valid Driver's License - Proven experience in general maintenance work - Knowledge of basic electrical, plumbing, and HVAC systems - Strong attention to detail and problem-solving skills - Ability to work independently and prioritize tasks effectively Responsibilities: - Conduct routine inspections of premises to identify and address maintenance issues - Perform minor repairs on various systems (e.g., electrical, plumbing, HVAC, landscaping, painting) - Maintain cleanliness and orderliness of work areas - Assist with setting up equipment for special events or meetings - Keep maintenance logs and report on any issues to the appropriate supervisor If you are a proactive individual with strong technical skills and a keen eye for detail, we encourage you to apply for the General Maintenance position with our company.
    $66k-93k yearly est. 60d+ ago
  • Hotel Manager

    Boyd Gaming Corporation 3.9company rating

    Kansas City, MO jobs

    Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, valet, transportation, housekeeping and casino porters ensuring appropriate service to hotel guests. * Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue. * Hire, supervise, train, evaluate work performance, and administer discipline for team members. * Maintain knowledge of industry practices, hotel markets, and statistical data. * Possess knowledge of room rates, types, and availability. * Responsible for property public area cleanliness and sanitation. * Maintain and ensure proper par levels of supplies and equipment. * Coordinate special events and promotions with other departments. * Resolve customer complaints or disputes. * Ensure compliance with established company policies and procedures. * Develop operating budgets and meet established goals. * Other duties as assigned by management. Qualifications * Thorough understanding of hotel computer system. * Minimum 3 years supervisory experience and 5 years hotel experience. * Bachelor's degree in hospitality or management preferred. * Gaming and hospitality experience preferred. * Ability to operate LMS, CMS, Stratton Warren, Control Tex and Microsoft Office applications. * Knowledge of hotel key system. * Ability to communicate in English. * Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations. Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
    $45k-65k yearly est. 2d ago
  • Director of Front Office (Hotel Manager)

    Sentral 4.0company rating

    Houston, TX jobs

    Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. Learn more about us at **************** Position Overview and Responsibilities At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Director of Experience will be responsible for improving the resident and guest experience throughout the Portfolio. You and your team will serve as the first point of customer service to anyone entering the building. You are responsible for creating the resident experience through demonstration and execution of service requests. In addition, you will be responsible for assisting in quality assurance and system implementations from time to time. Training and growing the team will also be a core function. You will be charged with ensuring hospitality standards are met along with all other related duties and assignments. This is an in-person position located on-site of the property. What You'll Do: Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service. Spearhead and complete technology and equipment set-up for the property. Readily answer all technology-related questions from the building team and residents. Oversee and ensure seamless package acceptance, transition, and delivery. Triage all incoming phone calls to the appropriate property team department. Answer, record, and process all calls, messages, requests, questions, or concerns. Compile and deliver completed leasing applications to the leasing team. Assist the different property teams on an as-needed basis. Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism. Greet residents by their name and with a smile to make guests feel welcomed and valued. Manage “Move In” program and to ensure smooth transition and execution. Create a personal and inviting environment for all prospects and residents. Ensure that follow-up telephone calls are made to all qualified unclosed traffic within 24 hours. Build the company image by cultivating relationships with influential companies and figures throughout the area. and through attending networking events and relevant industry events. Effectively motivate staff members on a daily basis to promote a positive and exciting work environment. Develop positive relationships with residents to create a personal and welcoming environment. Provide exceptional customer service by adhering to company standards and responding promptly to all resident questions, concerns and requests. Ensure staff compliance with Fair Housing requirements and all applicable laws, codes and ordinances. Investigate resident disturbances, complaints or requests and provide resolution in accordance with regulations established in the lease agreements and/or Condominium Documents. Inspect Property routinely to ensure optimal conditions and report any repair or replacement needs to the Construction Manager or Maintenance Supervisor. Monitor and maintain the cleanliness of the lobby, sidewalks, entrances, and related work areas. Manage current lease audits, property inventory, and service contracts, and arrange new contracts, and terminate existing contracts as required. Facilitate communication between the Construction Team/ Maintenance Supervisor and insurance carrier, fire protection, police department, and other agencies having jurisdiction over property to ensure that property compliance with codes and regulations of each agency. Analyze and report the property financial statements and activity monthly and assist the Asset Manager with the preparation of variance Report, Owner's Letters and Executive Summaries. Complete all equipment and supply leases/purchases for the Property. Perform other related duties and assignments as needed and assigned. Skills and Experience Bachelor's degree 3+ years of experience in the property management industry working in leasing, customer service, and/or hospitality Hospitality experience required Management/employee development experience Proficiency with Yardi Solid understanding of Microsoft Office (Outlook, Excel, Word) Strong knowledge of operations with budget formulation Excellent verbal and written communication skills Keen attention to detail with a creative problem-solving approach Ability to work independently and as part of a team Ability to make decisions and initiate action within established guidelines Ability to manage concurrent projects and competing priorities Ability to follow directions to safely utilize all equipment Ability to handle situations with the highest level of discretion and confidentiality Comfortable working under pressure, handling stressful situations, and acting decisively in an aggressive environment Ability to work a flexible schedule, including evenings and weekends Community Team Perks + Benefits Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars *Premiums apply for spouse, dependent, or family coverage plans Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals. Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more! Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community. Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more! The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: Stand behind a desk for the majority of an 8-hour shift Move body in repetitive motions for extended periods of time Work in a space that includes indoor and outdoor spaces, with and without covering Move throughout the property as needed Transport boxes and equipment weighing up to 20 pounds Communicate with other persons in the building Observe details in surrounding areas and on a screen If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section. Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents. As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
    $55k-84k yearly est. 60d+ ago
  • Hotel General Manager

    American Cruise Lines 4.4company rating

    Nashville, TN jobs

    American Cruise Lines, the largest USA flagged cruise line in the United States, is looking to add Hotel General Managers to our shipboard team for our 2026 season. American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience. With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team. The Hotel General Manager is the senior hotel officer who is responsible for managing the daily guest experience through hospitality, customer service, housekeeping, and food service operations on the ship. The Hotel General Manager supervises and evaluates the shipboard hotel management team and is the primary representative of American Cruise Lines to the guests. The Hotel General Manager ensures all shipboard employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, crew morale, and training. The Hotel General Manager is responsible for service excellence and superior guest satisfaction, which is a critical measure of success. The Hotel General Manager is accountable for the performance of all Hotel Department crew members, particularly the Hotel Officers and Executive Chef. The Hotel General Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient. At American Cruise Lines, we are driven by our values-Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America's Story on the Finest American Ships. Responsibilities: * Supervise the Assistant Hotel Manager, Housekeeping Manager, Restaurant Manager, Cruise Director, Excursions Director, Executive Chef & Guest Service Coordinator. * Hold officers and crew accountable to American Cruise Lines' standards. * Comply with American Cruise Lines' Operations Manual, service standards, and procedures. * Responsible for assessing the management team and providing immediate corrective feedback. * Anticipate the needs of guests and crew. * Respond quickly to guest requests and ensure follow-up. * Identify and resolve problems immediately and request home office support as needed. * Ability to speak and present in front of all guests in person using a microphone. * Management presence during meals services, cocktail hour, and onboard events. * Oversee food service and culinary operations for guests and crew to include food quality, presentation, service, and timely delivery. * Ensure Chefs are following approved menus and recipes. * Oversee crew orientation, scheduling, crew appearance uniform standards, and discipline. * Lead and direct ship officers in achieving weekly sales goals. * Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed. * Manage shipboard business transactions, accounting, timecards, and home office reporting. * Responsible for managing all hotel and food inventories. * Work with the Executive Chef to ensure food and hotel supplies are ordered and received timely. * Complete daily ship inspection with Mate & Assistant Hotel Manager to generate daily work list and follow up to ensure tasks are completed. * Create positive crew experiences. * Coordinate all staff to create specific, measurable, achievable, and realistic game plans in order to provide our guests with a memorable cruise on each of our itineraries. * Perform bartending duties as needed with other management personnel. * Other duties as assigned. Qualifications: * 3+ years of hotel or food and beverage management experience. * Bachelor's degree in business or hospitality management is preferred. * Proficiency in Microsoft Office Suite applications. * Willing to live and work aboard the ship. * Optimism and a hardworking drive to succeed. * Cruise industry experience not required. * Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of walking or standing. * Ability to satisfactorily pass US Coast Guard regulated pre-employment drug test and periodic consortium testing. This includes testing for marijuana and other controlled substances. * Available to travel and work a flexible schedule including 14 to 15 hour days for six to eight weeks at a time. * Transportation Worker Identification Credential (TWIC). Attributes for Success: * Commit to our American mission and share our American key values. * Live our American core competences. * Be the solution. It may not be my job, but it is my responsibility. * Always do right. This will gratify some and astonish the rest. Work Schedule: * 7 Days per week while onboard the ship. * 6 to 8 weeks working and living onboard the ship. * 1 to 2 weeks shore leave vacation. * Accommodations and meals are provided onboard. Perks: * Benefits package including medical, dental, and matching 401k. * Complimentary travel accommodations. * Training programs to support you. * Continuous growth in the company. * Covered Expenses - American Cruise Lines provides travel to and from your assigned vessel, room and board, uniforms, and paid training from industry experts. * Job sites across the nation*
    $65k-87k yearly est. 13d ago
  • Assistant Hotel General Manager

    Holiday Inn Kansas City Downtown 4.1company rating

    Kansas City, MO jobs

    Job DescriptionAre you a driven leader who thrives on providing 5-star service to hotel guests? You could be the perfect fit for our next assistant general manager position! We need an experienced hospitality expert who can work with our general manager on daily operations and take on their responsibilities, such as managing workers and department operations, while they are not available. Our ideal candidate has a bachelor's degree in hospitality management and a strong desire to provide great customer service. Please apply as soon as possible if you are looking for a new and exciting challenge in the hotel industry!Compensation: $50,000 - $55,000 Responsibilities: Facilitates management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed Compose an annual budget in coordination with department heads and the general manager, and perform audits throughout the year to ensure profitability Consult with the general manager to ensure that all guest service standards are met daily Recommend improvements that will improve the hotel profitability by analyzing department performance and identifying problem areas Qualifications: Have superb communication skills, organizational skills, and problem-solving skills This role requires a strong emphasis on putting the guest first and providing exceptional customer service This position requires a high school diploma or GED, and a bachelor's degree with preference given to those with a hospitality management degree 3+ years of experience working in a hotel or the hospitality industry required You must have previous experience in a manager role overseeing a team, preferably in a hospitality role About Company Welcome to the Holiday Inn Kansas City Downtown! We are nestled between the River Market and the Central Business District of Kansas City, right down the street from the KC Street Car. The Holiday Inn Kansas City Downtown is a short 2-minute drive from the Charles B. Wheeler Downtown Airport (MKC) and a 20-minute drive from the Kansas City International Airport (MCI). The Holiday Inn Kansas City Downtown offers a very unique stay experience. The newly renovated rooms have amazing comfort, cleanliness, and service with a taste of luxury for all travelers visiting the city. Guests can expect Complimentary Wi-Fi access throughout the hotel. Access to a state-of-the-art fitness center.
    $50k-55k yearly 19d ago
  • Task Force General Manager | Collegiate Hotel Group

    Graduate Hotels 4.1company rating

    Louisville, KY jobs

    Schulte Companies is seeking a dynamic, service-oriented Task Force General Manager to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers, eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies, you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company. Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. The qualified candidate must be willing to travel 90% of the time, and must be committed. Ideal candidate should possess a strong initiative and desire for personal achievement. Must be able to assist in driving sales, planning and managing the operations of the hotel, achieve customer satisfaction, associate satisfaction and quality service while meeting and exceeding bottom line goals. JOB DUTIES AND RESPONSIBILITIES Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals. Ensures that all policies, procedures, federal, state, and local ordinances with regard to personnel, security, cash handling, guest relations, and safety are followed. Maintains and improves property standards and service to ensure guest satisfaction and the right public image. Ensure that the property and its inventories are always in the best conditions. Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction. Comply with all corporate human resources and accounting procedures. Inspects property on a regular basis and enforces the implementation of actions toward the safety, comfort, and cleanliness of the hotel and guest satisfaction. Ensure property hiring and all employee practices comply with company and legal requirements and strive for a culturally diverse work place. Selects, trains, and directs department supervisors and other associates as necessary keeping them well versed in all policies and procedures. Accompany Director of Sales on sales calls. Become involved in community and/or government affairs. Remain highly visible and be readily available for guests at all times. Perform other duties as assigned to meet business objectives. EDUCATION AND EXPERIENCE Hotel Management, General Business or Marketing degree preferred. Minimum two (2) years of general management experience required (Hyatt/IHG Brand hotels preferred). KNOWLEDGE, SKILLS AND ABILITIES Ability to deal with management, associates, guest and general public in a professional, friendly, courteous, tactful and patient manner. Excellent verbal and written communication, telephone and presentation skills. Proficient computer skills, including but not limited to Internet and Microsoft Office programs. Proven ability to motivate new staff to top levels of performance. Experience with Opera/Fosse Strong P&L and business acumen PERKS/BENEFITS Work Today, Get Paid today with Daily Pay! Track your daily income with updates after every shift you work Transfer your earnings instantly or next day Automatically save a portion of your paycheck In addition to Daily Pay, Schulte Hospitality Group offers a robust selection of perks/benefits that include, but aren't limited to: Paid Time Off, Unlimited Referral Bonuses, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more, and a flexible and fun working environment! *Schulte Companies is an Equal Opportunity Employer.
    $56k-78k yearly est. 38m ago
  • General Manager - Capital Plaza Hotel

    The Franklin Hotel 3.9company rating

    Frankfort, KY jobs

    Are you passionate about the hospitality industry and posses the business acumen to drive revenue while delivering exceptional guest experiences? Look no further than this great leadership opportunity with Taylor hospitality, where the Team takes immense pride in delivering uniquely exceptional hospitality. In addition to extraordinary dining options, we also offer unforgettable special events, and unforgettable group stay experiences. Taylor Hospitality is an Exceptional Company built by Exceptional Team Members. Compensation: $90,000 - $95,000 based on experience. Benefits Package: Full-Time team members receive benefits including health, dental, vision, and life, 401(k), STD, LTD, paid holiday, vacation, cell phone paid, personal & sick time, lean management training, and other employee discount benefits through our HR provider LL Roberts. Role: Oversees all aspects of the hotel operations including sales, guest relations, front desk, housekeeping, food and beverage department, maintenance, finances & budget preparation, team building, and staff development. Must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. The General Manager must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with hotel objectives. Responsible for the day-to-day management and sales of the hotel and its staff, plus has accountability for planning, organizing, and directing all hotel services, including front-of-house (reception, reservations), food and beverage operations, and housekeeping. In addition, work with the hotel controller to manage the cash flow of the property and the entire accounting process. While taking a strategic overview and planning ahead to maximize profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations. What will be expected of you: Responsible for achieving hotel profitability and operational & cash flow goals. Responsible for revenue growth. Oversight and bottom-line responsibility of all hotel operations including rooms, food and beverage, hotel maintenance, sales and marketing, guest relations, and hotel administration. Monitor the performance of all daily operations assuring all departments are keeping with the highest standards. This would include team members' morale, communication, and a functional organizational structure where all players in the team know their responsibilities and who to report to. Develops, maintains, and disseminates Taylor Hospitality Management and operational philosophy to guide all hotel personnel toward optimal operating results, team member morale, and guest satisfaction. Coordinates the development of the hotel's long-range and annual (business) plans. Implement Taylor Hospitality Management's proven marketing and guest relations programs to promote the hotel's services and facilities to potential and present guests, including other external communications. Delivers and promotes prompt, friendly service to all guests, making them feel welcome. Oversee and work with department heads to supervise staffing, conducting team meetings as required so that the goals and objectives of the hotel are achieved at the highest levels of quality and guest service. Maintains Taylor Hospitality Management team member policy; initiates and monitors policies relating to personnel actions, performance reviews, and training and professional development programs. Conduct all financial meetings related to hotel operations and encourage open lines of communication between the corporate office to achieve Taylor Hospitality's goals. Consistently ensures that the hotel is operated in accordance with all applicable local, state, and federal laws. Oversees the care and maintenance of all the hotel's physical assets and facilities. Gives direction to and works closely with vendors, outside contractors, firms, and individuals providing services to the hotel. Handle guest relations issues as needed. Represent Taylor Hospitality Management to a wide variety of constituents; including community and political leaders, professional and seasonal staff, prospective clients, concessionaires, and vendors in a professional, friendly, and knowledgeable manner. Performs other duties as directed by Taylor Hospitality Management Team. What We're Looking For: Must have direct experience in all key aspects of hotel operations, including, rooms, food & beverage, marketing & sales, cash flow, and full P&L responsibility. Passion for the business of hotels with established experience in team building. The ideal candidate will be a self-starter, highly organized with strong attention to detail, and will have strong written and verbal communication skills. Additionally, the General Manager will be proficient with technology, Microsoft Word, Excel, and Google Applications. Finally, must be able to generate and implement our business plans, and analyze income statements and balance sheets. Two to four years related experience; Bachelor's Degree in Hospitality, Business Management or related field preferred. Must be a Team player within the Taylor Hospitality Organization Must have a passion for executing the administration of the hotel and ensuring the profitability of the facility Must use R&I - Be resourceful and take initiative to accomplish tasks Must have a commitment to excellence and high standards. Strong organizational, problem solving, and analytical skills. Ability to manage, supervise, and motivate subordinates. Possess versatility,, flexibility, and a willingness to work within constantly changing priorities. Additional Information: Kindly, be aware that the job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability. About the Company: Up to Par Management | Taylor Hospitality's Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.
    $90k-95k yearly 21d ago
  • General Manager - Capital Plaza Hotel

    The Franklin Hotel 3.9company rating

    Frankfort, KY jobs

    Are you passionate about the hospitality industry and posses the business acumen to drive revenue while delivering exceptional guest experiences? Look no further than this great leadership opportunity with Taylor hospitality, where the Team takes immense pride in delivering uniquely exceptional hospitality. In addition to extraordinary dining options, we also offer unforgettable special events, and unforgettable group stay experiences. Taylor Hospitality is an Exceptional Company built by Exceptional Team Members. Compensation: $90,000 - $95,000 based on experience. Benefits Package: Full-Time team members receive benefits including health, dental, vision, and life, 401(k), STD, LTD, paid holiday, vacation, cell phone paid, personal & sick time, lean management training, and other employee discount benefits through our HR provider LL Roberts. Role: Oversees all aspects of the hotel operations including sales, guest relations, front desk, housekeeping, food and beverage department, maintenance, finances & budget preparation, team building, and staff development. Must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. The General Manager must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with hotel objectives. Responsible for the day-to-day management and sales of the hotel and its staff, plus has accountability for planning, organizing, and directing all hotel services, including front-of-house (reception, reservations), food and beverage operations, and housekeeping. In addition, work with the hotel controller to manage the cash flow of the property and the entire accounting process. While taking a strategic overview and planning ahead to maximize profits, the manager must also pay attention to the details, setting the example for staff to deliver a standard of service and presentation that meets guests' needs and expectations. What will be expected of you: Responsible for achieving hotel profitability and operational & cash flow goals. Responsible for revenue growth. Oversight and bottom-line responsibility of all hotel operations including rooms, food and beverage, hotel maintenance, sales and marketing, guest relations, and hotel administration. Monitor the performance of all daily operations assuring all departments are keeping with the highest standards. This would include team members' morale, communication, and a functional organizational structure where all players in the team know their responsibilities and who to report to. Develops, maintains, and disseminates Taylor Hospitality Management and operational philosophy to guide all hotel personnel toward optimal operating results, team member morale, and guest satisfaction. Coordinates the development of the hotel's long-range and annual (business) plans. Implement Taylor Hospitality Management's proven marketing and guest relations programs to promote the hotel's services and facilities to potential and present guests, including other external communications. Delivers and promotes prompt, friendly service to all guests, making them feel welcome. Oversee and work with department heads to supervise staffing, conducting team meetings as required so that the goals and objectives of the hotel are achieved at the highest levels of quality and guest service. Maintains Taylor Hospitality Management team member policy; initiates and monitors policies relating to personnel actions, performance reviews, and training and professional development programs. Conduct all financial meetings related to hotel operations and encourage open lines of communication between the corporate office to achieve Taylor Hospitality's goals. Consistently ensures that the hotel is operated in accordance with all applicable local, state, and federal laws. Oversees the care and maintenance of all the hotel's physical assets and facilities. Gives direction to and works closely with vendors, outside contractors, firms, and individuals providing services to the hotel. Handle guest relations issues as needed. Represent Taylor Hospitality Management to a wide variety of constituents; including community and political leaders, professional and seasonal staff, prospective clients, concessionaires, and vendors in a professional, friendly, and knowledgeable manner. Performs other duties as directed by Taylor Hospitality Management Team. What We're Looking For: Must have direct experience in all key aspects of hotel operations, including, rooms, food & beverage, marketing & sales, cash flow, and full P&L responsibility. Passion for the business of hotels with established experience in team building. The ideal candidate will be a self-starter, highly organized with strong attention to detail, and will have strong written and verbal communication skills. Additionally, the General Manager will be proficient with technology, Microsoft Word, Excel, and Google Applications. Finally, must be able to generate and implement our business plans, and analyze income statements and balance sheets. Two to four years related experience; Bachelor's Degree in Hospitality, Business Management or related field preferred. Must be a Team player within the Taylor Hospitality Organization Must have a passion for executing the administration of the hotel and ensuring the profitability of the facility Must use R&I - Be resourceful and take initiative to accomplish tasks Must have a commitment to excellence and high standards. Strong organizational, problem solving, and analytical skills. Ability to manage, supervise, and motivate subordinates. Possess versatility,, flexibility, and a willingness to work within constantly changing priorities. Additional Information: Kindly, be aware that the job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability. About the Company: Up to Par Management | Taylor Hospitality's Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.
    $90k-95k yearly Auto-Apply 60d+ ago
  • Hotel Manager

    Ameristar Casino Hotel Kansas City 4.6company rating

    Kansas City, MO jobs

    Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities. Job Description Responsible for overseeing hotel occupancy and promoting the efficient operation of front desk, bell desk, valet, transportation, housekeeping and casino porters ensuring appropriate service to hotel guests. • Manage hotel and related departments to ensure maximum occupancy, efficiency and revenue. • Hire, supervise, train, evaluate work performance, and administer discipline for team members. • Maintain knowledge of industry practices, hotel markets, and statistical data. • Possess knowledge of room rates, types, and availability. • Responsible for property public area cleanliness and sanitation. • Maintain and ensure proper par levels of supplies and equipment. • Coordinate special events and promotions with other departments. • Resolve customer complaints or disputes. • Ensure compliance with established company policies and procedures. • Develop operating budgets and meet established goals. • Other duties as assigned by management. Qualifications • Thorough understanding of hotel computer system. • Minimum 3 years supervisory experience and 5 years hotel experience. • Bachelor's degree in hospitality or management preferred. • Gaming and hospitality experience preferred. • Ability to operate LMS, CMS, Stratton Warren, Control Tex and Microsoft Office applications. • Knowledge of hotel key system. • Ability to communicate in English. • Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations. Additional Information Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
    $48k-71k yearly est. 1d ago

Learn more about DoubleTree by Hilton Portland jobs