DoubleTree by Hilton Portland jobs in Rosemead, CA - 96 jobs
Hotel Group Sales Leader
Hyatt Hotels Corporation 4.6
Newport Beach, CA job
A prominent hotel in Newport Beach, California is seeking a Sales Manager to lead initiatives in selling guest rooms and services. This full-time managerial role requires providing exceptional service while managing accounts and conducting site inspections. Candidates should have at least four years of hotel sales experience and strong communication skills. The role offers a competitive yearly salary in US dollars and the opportunity to work in a dynamic environment.
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$51k-99k yearly est. 3d ago
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Director of Finance - Regent Santa Monica Beach
Intercontinental Hotels Group 3.9
Santa Monica, CA job
Regent Santa Monica Beach, part of IHG Hotels & Resorts' luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk‑in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.
Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award‑winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state‑of‑the‑art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com.
Job Summary:
As the Director of Finance, you will provide financial leadership to the business. You will play a crucial role in ensuring the development and implementation of property‑wide strategies that will help us achieve our financial goals. Primary responsibilities include financial analysis and financial reporting, budgeting/forecasting, audit and control, working capital, and cash control. Develop and implement capital expenditure plans, owner relations, and owner reporting.
The ideal candidate should be comfortable with balancing the books when it comes to managing the needs of owners, auditors and regulatory agencies while also monitoring and improving profitability.
Reporting to the General Manager, every day is different, but you will mostly:
Promote Regent's service philosophy and style through our people attributes.
Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
Collaborate and advise department heads on the interpretation and analysis of financial data, recommending courses of action to maximize resort's profitability.
Directing and administering the resort's financial operations including, but not limited to, asset protection, financial reporting, systems management, resort‑wide budget and forecasting, team management, and meeting participation and facilitation.
Prepare and review monthly financial statements, budgets, forecasts/projections, and reporting for corporate and ownership.
Conduct weekly labor review meetings and monthly financial statement reviews with the property leadership team and drive desired results.
Coordinate with BSC to ensure all necessary information is compiled, reviewed, and approved.
Monitor and maintain adequate internal control over revenues, expenses, assets, and liabilities of the resort (customer billing, paycheck distribution, payroll and bank audits, contract review, compliance, etc.) in accordance with current accounting policies, and procedures. Ensure compliance is maintained with company policies, laws, rules, and regulations.
Conduct findings from CSA and internal audit reviews and oversee the resolution of findings.
Oversee and supervise property Accounts Receivable, Accounts Payable, Payroll, and General Accounting functions, ensuring synergy with BSC.
Coach and develop colleagues; hire, assesses, discipline, and document performance.
Act as advisor to staff to help meet established schedules and/or resolve technical or operational problems.
Orients property managers to the accounting function and coaches to effectively manage their department's financial performance.
Other tasks/projects as assigned.
What we need from you:
4-8 years' experience in hotel accounting or auditing with at least one year in an Assistant Controller or similar supervisory role, or an equivalent combination of education and work‑related experience.
Bachelor's degree in finance, Accounting, or a related field.
Professional accounting or finance designation or certification preferred.
In‑depth knowledge of GAAP and the Uniform Standard of Accounts for the Lodging Industry.
Proficiency with MS Word, Excel, PowerPoint, Outlook, and SharePoint.
Experience with PeopleSoft ERP, Opera, Micros, and Essbase is highly desired.
Strong attention to detail and accuracy in financial reporting.
Exceptional communication and presentation skills, with the ability to effectively communicate financial concepts to non‑financial stakeholders.
Ability to work well under pressure and effectively handle multiple priorities and meet deadlines in a fast‑paced and dynamic environment.
Excellent interpersonal skills that build trust and instill confidence in order to motivate and influence others.
Ability to take the initiative to identify, prioritize and implement all elements required for the team to fulfill responsibilities in accordance with core strategic goals.
Skilled in interpreting complex financial data to deliver actionable insights and fostering the development of problem‑solving abilities among direct reports and colleagues when appropriate.
Ability to collaborate with others and act in an objective manner in order to effectively solve problems and stay on track toward accomplishing organizational goals.
Strong project management skills, including the ability to manage details through to completion and ensure project deadlines are met.
What you can expect from us:
The annualpay range for this role is$150,000.00to $220,000.00. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. This position is eligible to participate in the Company's Bonus Plan.
We offer a comprehensive package of benefits including paid time‑off, wellness and sick time, medical/dental/vision insurance, 401k plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.
Who we are
Guests have made grand entrances through the doors of Regent Hotels & Resorts for nearly half a century. Born in 1970, our collection of modern hotels and resorts are home to stays both serene and sensational. The type of experiences that elevate above the noise and charm for even the most seasoned of travellers. An invitation to life's most scenic moments. We are the legendary innovative luxury brand, reimagining modern hospitality by sparking fresh perspectives across hand selected hotels and resorts. Regent colleagues are gracious hosts, with emboldened spirit and dynamic as they provide meaningful moments to deliver the greatest of the guest experiences.
Don't quite meet every single requirement, but still believe you're a great fit for the job? We'll never know unless you hit the ‘Apply' button. Start your journey with us today.
The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
If you require reasonable accommodation during the application process, please click here.
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
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$150k-220k yearly 3d ago
Group Sales Manager
Hyatt Hotels Corporation 4.6
Newport Beach, CA job
At Hyatt Regency Newport Beach West, we believe our guests select our hotel because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
The Sales Manager is a fully competent individual who has experience in the sales process and function of a hotel. Responsibilities include selling guest rooms, meeting space and other hotel services to customer groups, managing accounts, and conducting site inspections, solicits and generates business. Duties also include preparing and presenting effective proposals, maintaining well organized documentation and reports, utilizes hotel systems, and coordinates customer service requirements as appropriate. The Sales Manager will also participate and may lead event meetings, sales, and other staff meetings. The Sales Manager also works as a team member with the sales and catering staff and in close contact with staff throughout the hotel.
Qualifications
A true desire to satisfy the needs of others in a fast-paced environment
Refined verbal and written communication skills
A minimum of 4 years of hotel sales experience preferred
Must be proficient in computer knowledge
Prefer completion or a Sales Corporate Management Training Program or equivalent sales training
Selling, negotiating, business writing and presentation skills training required
Job Details
Property: Hyatt Regency Newport Beach West
Primary Location: United States, Newport Beach, CA
Pay Basis: Yearly US Dollar (USD)
Schedule: Full-time
Job Level: Manager
Job: Sales
Hyatt Regency Newport Beach West is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.
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$47k-70k yearly est. 3d ago
Housekeeper/ Room Attendant ($28.00/hour)
Hyatt Hotels Corp 4.6
Huntington Beach, CA job
Surf. Sand. Sunset. Success. Find Yours at Our Special Place. Shimmering views of the Pacific await you at Hyatt Regency Huntington Beach Resort & Spa. Our stunning, Spanish-inspired resort offers guests remarkable meeting space, pampering spa treatments, irresistible restaurants, and superior service in a stunning seaside setting. Join us as "We Care for People So They Can Be their Best."
Take a peek into our colleague experience as a Housekeeper/Room Attendant
What does the role entail?
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Room Attendant is responsible for maintaining the cleanliness of rooms daily. Tasks include but are not limited to:
* Thoroughly clean and maintain guest rooms according to Hyatt Standards.
* Expected to clean a minimum number of rooms within scheduled shifts.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
What You Will Love About Us
* Location, location, location!
* Flexible work schedules
* Full-time benefit eligibility after 30 days
* Discount hotel stays for colleagues, friends and family
* Tuition reimbursement
* Uniform provided and laundry is taken care of in house
* Complimentary parking in our underground structure
* Complimentary meals during work hours
* Hyatt Perks which includes thousands of national and local partners for various discounts.
Wellbeing
"Our purpose is to care for people so they can be their best - and we believe wellbeing is the ultimate realization of our purpose"
* Health, Dental, Vision Insurance eligibility after 30 days of employment
* 401(k) Retirement plan & Hyatt stock purchase plan.
Development
"Careers at Hyatt don't have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based a colleague's individual circumstances and take the form of a career lattice."
* Learn and Grow: We are committed to the growth of our colleagues and provide a community where diverse individuals explore new ways of thinking and expanding capabilities
* A wide range of development tools through the Hyatt Learning platform for all colleagues
* Ability to cross-train and work within multiple positions that provide the opportunity to grow skills and value as a colleague
* With over 700 Hyatt Hotels and Resorts in the United States, opportunities for internal promotion are abundant.
Diversity
"Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all"
* Our Vision: Our commitment is to create an environment where people can bring their whole self to work each day - so they can be their best and perform at their best so they can better care for others.
* Hyatt Hotels and Resorts is recognized as one of FORTUNE Magazine, "100 Best Companies to Work For" in the United States for the 11th year in the row.
* Diversity
"Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all"
° Our Vision: Our commitment is to create an environment where people can bring their whole self to work each day - so they can be their best and perform at their best so they can better care for others.
° Hyatt Hotels and Resorts is recognized as one of FORTUNE Magazine, "100 Best Companies to Work For" in the United States for the 11th year in the row.
° All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
$37k-46k yearly est. 3d ago
Front Desk Agent - Regent Santa Monica Beach
Intercontinental Hotels Group 3.9
Santa Monica, CA job
About Us:
Regent Santa Monica Beach, part of IHG Hotels & Resorts' luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.
Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com.
Job Summary:
As a Front Desk Agent, you will be the ambassador of luxury, responsible for creating an unforgettable arrival and departure experience for our guests. This pivotal role requires a perfect blend of elegance, efficiency, and exceptional guest service skills.
A little bit about your day:
Reporting to the Director of Guest Experience, every day is different, but you will mostly:
Promote Regent's service philosophy and style through our people attributes.
Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
Attend daily shift briefing at the start of your shift.
Complete the front desk checklist during your shift and notify the department manager of any discrepancies or challenges.
Welcome guests with sophistication, ensuring a seamless and memorable arrival experience.
Closely adhere to guest arrival times, ensuring the room is assigned, clean, and inspected for guest arrival.
Pre-register arriving guests in the opera system for remote registration and room escort.
Front Desk Agent wears a radio and earpiece to efficiently receive communication about guest arrivals.
Provide guest room escorts as assigned and serve welcome offerings accordingly.
Register unescorted arrivals, guests at the reception living room, and serve welcome offerings.
Coordinate with other departments to ensure a harmonious flow of communication to achieve guest satisfaction.
Ensure personalized and anticipatory service for all guests. Attentively carry out guest preferences by following internal communication methods.
Respond to all guest text messages, emails, and other forms of communication accurately and timely using proper grammar.
Accurately update the Opera and KYC system for arrivals, departures, preferences, profile notes, traces, and alerts to ensure up-to-date guest information.
Enter all guest requests and concerns in the KYC system and follow up accordingly.
Inform the department manager of any guest challenges and complaints.
Address guest inquiries, requests, and concerns proactively and positively, exceeding their expectations
Assist guests with information about local attractions, dining options, and other inquiries.
Act as a point of communication between guests and various resort departments.
Answer phones, respond to emails, and address guest inquiries promptly and professionally.
Maintain cash bank, immediately reporting any overages or shortages.
Ensure your house bank is always locked and secure.
Ensure all cash handling procedures and credit card transactions are accurately processed.
Ensure guest billing is accurate upon departure and follow up on any discrepancies quickly and discreetly.
Ensure guest departure is seamless and all transportation arrangements are executed.
Perform other duties as assigned to support the resort's front office operations.
What We need from you:
Previous experience in the front desk or guest services, preferably in a luxury hotel environment.
Impeccable grooming and professional appearance.
Ability to handle intense situations with grace.
Outstanding organizational abilities and skills for taking initiative, problem-solving, multi-tasking, and prioritizing.
Passionate about hospitality and providing an outstanding guest experience!
Excellent verbal and written communication skills.
Able to stand for long periods and move about the property
Frequently bending, stooping, and kneeling.
Flexible schedule, able to work evenings, weekends, and holidays.
What you can expect from us:
The hourly pay range for this role is $28.16 to $34.20. This range is only applicable for jobs to be performed at Regent Santa Monica Beach.
IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.
$28.2-34.2 hourly Auto-Apply 9d ago
Laundry Attendant $21/hr - 30 to 40 hrs/wk.
Hyatt Hotels Corp 4.6
Irvine, CA job
HYATT house is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a modern condominium. The 125 to 200 room, all-suite properties offer comforts of home such as fully equipped kitchens, flat panel HDTVs and free high-speed internet access. The public space features facilities such as a pool, a fitness center and a business center. A full breakfast every morning and an evening social on weekday evenings are complimentary to guests. HYATT house properties are located in urban, airport and suburban locations and can accommodate small corporate meetings and corporate clients seeking to place their employees on extended assignment.
The Laundry Attendant is responsible for processing hotel laundry. This person must have good communication skills as well as the ability to pull and push heavy loads. This is a fast paced position.
Welcome you to our new house, HYATT house!
$34k-41k yearly est. 17d ago
Steward - Regent Santa Monica Beach
Intercontinental Hotels Group 3.9
Santa Monica, CA job
About Us:
Regent Santa Monica Beach-an IHG Hotels & Resorts (IHG) property-lands in Santa Monica in 2024 as the first destination in the Americas. The resort will set a new standard for modern upper luxury.
Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence. The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa, and a wellness center. Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.
Job Summary:
As Steward/Stewardess at Regent Santa Monica Beach, you will play a pivotal role in maintaining the highest standards of cleanliness, hygiene, and operational efficiency within our culinary and dining areas. Your dedication to ensuring a seamless operation behind the scenes will contribute to the overall exceptional guest experience.
A little bit about your day:
Reporting to the Stewarding Supervisor, every day is different, but you will mostly:
Promote Regent's service philosophy and style through our people attributes.
Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
Wash, sanitize, and polish dishes, utensils, glassware, and kitchen equipment using proper techniques.
Ensure that all items are cleaned to the highest standards and ready for use by the culinary team.
Maintain a clean and organized kitchen environment by regularly sweeping, mopping, and cleaning work surfaces, Coolers and Equipment.
Empty and clean trash and recycling bins to prevent the buildup of waste.
Assist with receiving, storing, and organizing kitchen supplies, including dry goods, perishables, and cleaning materials.
Maintain a stock of clean and sanitized kitchen tools and utensils for the culinary team's use.
Ensure all F&B equipment is organized and available for all banquet events.
Run food for Platted and Buffet Banquet Events. Maintain and restock Buffets. Assist in Platted up Banquet Functions.
Assist in the efficient setup and breakdown of banquet spaces for events and meetings.
Adhere to food safety and sanitation standards, including proper handwashing and wearing appropriate Personal Protective Equipment (PPE).
Monitor and report any maintenance or safety issues to the appropriate department.
Dispose of kitchen waste in an environmentally responsible manner, following recycling and waste separation guidelines.
Communicate effectively with kitchen staff, servers, and other team members to ensure smooth operations and timely service.
Maintain accurate records of the dishwashing and cleaning processes, ensuring compliance with health and safety regulations.
What We need from you:
High school diploma or equivalent education.
Familiarity with proper dishwashing and sanitation procedures.
Basic food handling and prep skills are a plus.
Strong communication, and interpersonal skills.
Excellent organizational and multi-tasking abilities.
Ability to work in a fast-paced environment.
Knowledge of inventory management and ordering processes.
Carrying or lifting items weighing up to 50 pounds.
Ability to stand, stoop, and bend repetitively.
Attention to detail and a commitment to delivering exceptional service.
Willingness to assist in other areas when necessary and reasonable requested.
Flexible schedule, able to work evenings, weekends, and holidays.
What you can expect from us:
The hourly pay range for this role is $25.32 to $31.65. This range is only applicable for jobs to be performed at Regent Santa Monica Beach.
IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.
$25.3-31.7 hourly Auto-Apply 45d ago
Maintenance Engineer - InterContinental Los Angeles Downtown
Intercontinental Hotels Group 3.9
Los Angeles, CA job
About Us
Do you see yourself as a Tradesperson/Engineer? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
The InterContinental Los Angeles Downtown Hotel is located in the Wilshire Grand building, standing 73 stories tall in the core of Downtown's historic, entertainment, financial, arts, and sports districts. Ideally placed at the heart of the revitalized, energy-charged urban center of the United States' second-largest city, the hotel provides first-class hospitality that seamlessly intertwines with the fabric of the burgeoning Downtown area.
Your Day to Day
Duties and Responsibilities:
Perform maintenance and repairs for assigned area of expertise such as the interior and exterior of buildings, hotel rooms and contents, laundry and kitchen/refrigeration equipment, lighting, heating, air conditioning (HVAC), ventilation, and water treatment systems, and swimming pool-if applicable, etc.
Ensure that assigned equipment is prepared and operational for the following day's work
Follow procedures that ensure the security of inventory and assets such as tools, supplies, equipment, furniture, televisions, etc., replenishes supplies and inventory in a timely and efficient manner, and minimizes waste.
Adhere to federal, state and local regulations concerning safety or other compliance requirements, as well as brand standards and local policy and procedures to ensure quality, safety, and consistency. Report all unsafe conditions or malfunctioning equipment to supervisor. May educate and train hotel staff in the safe and proper use of equipment.
Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure strong guest satisfaction
May also perform other minor maintenance and repairs and/or conduct preventative maintenance duties as needed
Promote teamwork and quality service
Assist with other duties as assigned
What We Need From You
Advanced vocational training plus two years of experience in general building maintenance or construction, or equivalent combination of education and experience. Professional certification and license if required by law.
This job requires ability to perform the following:
Carrying, lifting, pushing and/or pulling items weighing up to 100-300 pounds
Frequently standing up and moving about the facility
Frequently handling objects and equipment to maintain the facility
Frequently bending, stooping, kneeling, climbing and crawling
Other:
Specialized knowledge and skills or certification within a field or discipline such as plumbing, electrician, carpentry, equipment mechanics, HVAC, refrigeration, etc.
Communication skills are utilized a significant amount of time when interacting with the other supervisors, hotel staff and hotel guests
Reading and writing abilities are utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read equipment repair manuals
Mathematical skills, including basic math, percentages, quantities, and variances are used frequently
May be required to work nights, weekends, and/or holidays
What We Offer
The hourly pay range for this role is $26.71 to $41.26. This range is only applicable for jobs to be performed in Los Angeles, California. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So, what's your passion? Please click “Apply” and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled
$26.7-41.3 hourly Auto-Apply 46d ago
Banquet Houseperson - Hotel Indigo Los Angeles Downtown
Intercontinental Hotels Group 3.9
Los Angeles, CA job
Set-up and break down all meeting rooms, banquet space and ballroom areas. Clean and maintain all corridors, vending areas, elevators and landings and service areas in the banquet facilities ensuring hotel's standards of cleanliness.
At Hotel Indigo we deliver inspired service. In all we do, we are vibrant, curious and original.
Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.
Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.
Be original by building connections with our guests and being imaginative to create memorable experiences.
Duties and Responsibilities
FINANCIAL RETURNS
Clean, store, and secure in an organized manner all tables, chairs, and audio-visual equipment, platforms/stages and other equipment used for banquet functions.
PEOPLE
Inspect cleanliness and working condition of all equipment to be set up in function area. Report all damages or issues to Supervisor.
GUEST EXPERIENCE
Maintain cleanliness of banquet rooms, banquet hallways, and storage and service areas.
RESPONSIBLE BUSINESS
May refresh room during breaks (replenish supplies, water pitchers, etc.)
Set-up and/or break-down tables, chairs, audio visual equipment and platforms/stages and other equipment as specified by group requirements. Set-up table linens, skirting and tabletop items (water pitchers, glasses, supplies, etc.)
May retrieve clean linen and skirting and stock in storage areas.
May pick up and deliver all boxes and materials (flip charts, easels, blackboards, etc.) for function.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS
Basic reading and writing and mathematical skills. General knowledge of banquet operations preferred.
This job requires ability to perform the following:
Handling, carrying or lifting items weighing up to 100 pounds (tables, chairs, trays, equipment, etc.).
Moving about the function areas.
Bending, stooping, kneeling
Other:
Communication skills utilize a significant amount of time when interacting with guests, coworkers, and supervisors.
Reading and writing abilities are utilized often with banquet event orders and instructions.
Basic math is used frequently to ensure the proper set up of tables, settings, chairs, etc.
May be required to work nights, weekends, and/or holidays.
WHAT WE OFFER:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including an impressive room discount and some of the best training in the business.
$27.00 to $33.75 is the hourly pay range for this role based on experience.
You can apply for this role through the link below (or through the internal career site if you are a current employee).
Remarks: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.
$27-33.8 hourly Auto-Apply 3d ago
Bellperson - InterContinental Los Angeles Downtown
Intercontinental Hotels Group 3.9
Los Angeles, CA job
About Us
Do you see yourself as a Bellperson? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
The InterContinental Los Angeles Downtown Hotel is located in the Wilshire Grand building, standing 73 stories tall in the core of Downtown's historic, entertainment, financial, arts, and sports districts. Ideally placed at the heart of the revitalized, energy-charged urban center of the United States' second-largest city, the hotel provides first-class hospitality that seamlessly intertwines with the fabric of the burgeoning Downtown area.
Your day to day
As a Bellperson, you will assist incoming and outgoing guests in transporting luggage to and from guest rooms.
Promptly and safely transport luggage to and from guest rooms. May secure, tag and store luggage at guest's request.
Explain and promote hotel facilities, outlets, and services to guest and provide information to guests regarding local attractions and activities.
Respond appropriately to guest complaints. Inform supervisor of major problems, complaints, disturbances or dissatisfied guests.
Promote teamwork and quality service through daily communications and coordination with other departments.
May regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
Perform other duties as assigned which may include but is not limited to accepting dry cleaning from guest and secure for pick up by dry cleaning company, delivering clean laundry or guest mail/messages, or sundry items to guest rooms, and responding to other special requests.
What we need from you
High School diploma or equivalent, plus some guest service experience or hotel experience preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
Carrying, pushing, or lifting items weighing up to 100 pounds
Moving about the public areas
Handling objects such as luggage
Bending, stooping, kneeling
Other:
Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
Reading and writing abilities are utilized often when completing departmental records/logs, reading road signs, etc.
May be required to work nights, weekends, and/or holidays.
** Kindly note: Any candidates considered for this opportunity must be willing and available to work all shifts, including overnight shifts as needed. While schedule times vary based on business demands, overnight availability is required and only candidates with full availability will be considered.**
What We Offer
The hourly pay range for this role is $18.00 to $21.40. This range is only applicable for jobs to be performed in Los Angeles, California. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please click “Apply” and tell us how you could bring your individual skills to IHG.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, veteran status or any other characteristic protected by law. This employer follows the Los Angeles Fair Chance Ordinance and California Fair Chance Act. All qualified applicants, including those with arrest or conviction records, will be considered.
$18-21.4 hourly Auto-Apply 2d ago
Frontline Sales Representative
Wyndham Hotels & Resorts 4.4
Anaheim, CA job
We Put the World on Vacation
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Job Summary
Establish commonality and build rapport with prospective and/or current owners. Articulate the benefits of traveling with Travel + Leisure, CO. Demonstrate a positive attitude within a high-energy environment.
Essential Job Responsibilities
Conduct face-to-face presentations in our state-of-the-art sales centers located at one of our award-winning resorts. Find commonality with prospective and/or current owners. Communicate the benefits of traveling with Travel + Leisure. Generate sales through initializing transactions and utilizing proper closing techniques. Leads are prequalified and provided by the company. Attend ongoing, advanced sales and career training.
Responsibilities include, but are not limited to:
Effectively present and deliver sales presentation in accordance with all company policies, compliance standards and regulatory requirements while maintaining minimum performance goals (80% time)
Attend all scheduled training sessions, department meetings, keep current on sales information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually. (20%)
Travel Requirements
No travel required outside of the home site's area
Minimum Requirements and Qualifications
1 to 3 years of sales and/or marketing experience is preferred, not required. Must maintain production standards. Must have the applicable real estate and/or timeshare license or the ability to obtain one.
Education
High School Diploma or equivalent is required.
Training requirements
Initial Paid Training, covering our sales process, product knowledge, and the psychology of the sale.
Knowledge and skills
Needs to be able to overcome objections and perform within a short, luxury sales cycle. Must be energetic, outgoing and tenacious.
Technical Skills
General smart device skills.
Job experience
1 to 3 years of sales and/or marketing experience is preferred, not required.
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.
**The target annual compensation for this role is $80,000 comprised of $16.90 hourly, bonuses and commissions. Top performers may earn up to $250,000+ for exceeding minimum production requirements. The actual compensation of the candidate(s) selected for this role may be affected by a variety of factors, including but not limited to performance, experience, education, skills, prior training, and work location.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.• Medical• Dental• Vision• Flexible spending accounts• Life and accident coverage• Disability• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)• Wish day paid time to volunteer at an approved organization of your choice• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)• Legal and identity theft plan• Voluntary income protection benefits• Wellness program (subject to provider availability)• Employee Assistance Program
Compensation
During the initial training period, the hourly wage is $16.90 plus commissions and bonuses. After the initial training period, the compensation is the state's minimum wage per hour, plus commissions and bonuses.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to *****************************, including the title and location of the position for which you are applying.
$38k-58k yearly est. Auto-Apply 60d+ ago
Director of Housekeeping - Regent Santa Monica Beach
Intercontinental Hotels Group 3.9
Santa Monica, CA job
About us: Regent Santa Monica Beach, part of IHG Hotels & Resorts' luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.
Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com.
Job Summary:
The Director of Housekeeping for our ultra-luxury hotel is a key leadership position responsible for overseeing and managing the housekeeping and laundry operations to ensure exceptional cleanliness, organization, and presentation throughout the hotel. This role requires a commitment to delivering unparalleled service and maintaining the highest cleanliness and efficiency standards.
A little bit about your day:
Reporting to the Director of Rooms, every day is different, but you will mostly:
* Leadership and Team Management: Provide strong leadership and guidance to the housekeeping team, including managers, supervisors, room attendants, house attendants, laundry attendants, minibar attendants, and uniform colleagues. Foster a positive work environment and culture, promote teamwork, and train and motivate colleagues to deliver exceptional service.
* Operational Excellence: Develop and implement standard operating procedures in accordance with Forbes 5-star luxury standards to ensure efficient and effective housekeeping and laundry operations. Monitor and maintain the cleanliness and maintenance of all guest rooms, public areas, heart-of-house areas, and amenities. Continuously strive for excellence and exceed guest expectations in cleanliness and overall guest experience.
* Guest Satisfaction: Work closely with other housekeeping team and other departments to ensure a seamless and uplifting experience. Address guest feedback and concerns promptly, striving to exceed expectations and maintain the hotel's reputation for excellence.
* Quality Control: Regularly inspect guest rooms and public areas to ensure adherence to the highest cleanliness and quality standards. Address any deficiencies promptly and work closely with other departments to resolve guest issues or concerns related to housekeeping.
* Inventory and Supplies Management: Oversee the inventory and ordering of housekeeping supplies, amenities, linens, and cleaning products. Maintain a cost-effective approach while ensuring an ample supply of necessary items to support daily operations.
* Budgeting and Cost Control: Prepare and manage the housekeeping department budget, ensuring effective cost control measures are in place. Identify opportunities for cost saving without compromising quality or service.
* Training and Development: Develop and implement comprehensive training programs for housekeeping staff, focusing on technical skills, safety procedures, and customer service. Provide ongoing coaching and development opportunities to foster a skilled and knowledgeable team.
* Health and Safety Compliance: Ensure compliance with all health and safety regulations and guidelines, including proper handling and storage of cleaning chemicals, adherence to established safety protocols, and implementation of proper ergonomics practices.
* Sustainability Initiatives: Implement and promote eco-friendly practices and initiatives within the housekeeping department, such as energy conservation, waste reduction, and environmentally friendly cleaning products.
* Collaboration and Communication: Foster effective communication and collaboration with other departments, such as Front Office, Engineering, and Food and Beverage, to ensure seamless operations and guest satisfaction. Coordinate with the Concierge and Front Desk teams to ensure timely guest and special services delivery.
What we need from you:
* Bachelor's degree in hospitality management or a related field (preferred).
* Proven experience in a leadership role with a union environment within the housekeeping department of an ultra-luxury hotel or a similar upscale hospitality establishment.
* Strong knowledge of housekeeping operations, including cleaning techniques, equipment, and industry best practices.
* Excellent organizational and time management skills with the ability to prioritize and delegate effectively.
* Exceptional attention to detail and commitment to the highest cleanliness and guest service standards.
* Excellent interpersonal and communication skills, building positive relationships with staff, guests, and other hotel departments.
* Proficiency in hotel property management systems and related software.
* Strong problem-solving and decision-making abilities.
* Familiarity with sustainability practices and initiatives within the hospitality industry.
What you can expect from us:
The annual pay range for this role is $140,000.00 to $150,000.00. This range is only applicable for jobs to be performed at Regent Santa Monica Beach. This position is eligible for bonus pay.
We offer a comprehensive package of benefits including paid time-off, wellness and sick time, medical/dental/vision insurance, 401k plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.
$140k-150k yearly Auto-Apply 51d ago
Executive Sous Chef
Hyatt Hotels Corp 4.6
West Hollywood, CA job
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences to every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
Our Hyatt Culture is represented by our mission, values, and goals through: Innovative, Respect, Service-Oriented and Inclusion. Innovative, Hyatt is forward thinking and passionate as we seek new ways to advance in the hospitality industry. Respect, Hyatt associates are inspired by the team's spirit and camaraderie given to one another. Service-Oriented, Hyatt is customer focused by providing authentic hospitality in every way every time.
The goal of the Executive Sous Chef is to work directly with and in the absence of the Executive Chef to maintain and improve the culinary operations. The ideal Executive Sous Chef will accomplish this by monitoring the daily functions of the culinary department, including providing support and guidance to the culinary team, ending in a positive guest experience.
The salary range for this position is $66,100 to $95,700.00. This is the pay range for this position that Andaz West Hollywood reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience and education.
Responsibilities include:
* Support senior leadership by developing and assuming key management responsibilities
* Assume the role of liaison between all departments within the culinary division and all other hotel departments
* Supervise departmental Sous Chefs performance and provide them council as to the preparation and cooking of various food items
* Develop and implement creative menu items that adhere to Hyatt brand standards
* Plan, coordinate & implement special events and holiday functions
* Manage hourly kitchen employees through scheduling, payroll, training, coaching, evaluating and hiring
* Lead and coach the team towards achieving exceptional guest service and employee satisfaction results
* Monitor food production, ordering, cost, and quality and consistency on a daily basis ensuring financial performance and control
* Ensure proper safety and sanitation of all kitchen facilities and equipment
* Organize and facilitate departmental meetings, training and goals setting
$66.1k-95.7k yearly 46d ago
Event Service Supervisor (FT)
Hyatt Hotels Corp 4.6
Orange, CA job
Description - External At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Event Services Supervisor is responsible for making the function space visually appealing and presenting the menu offering for the event. This may include linen and table setting, food station design, and beverage service. Other duties include oversight of the general banquet preparation, room refreshes, and maintaining a sanitary environment. This person may assist in scheduling required staff for banquet functions, including Event Set Up staff. This position is bilingual and requires English and Spanish.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
This is an hourly position with a starting rate of $27/hr.
Benefits and Perks include, but are not limited to:
* Discounted & Complimentary hotel room nights
* Earned Wage Access & Daily Pay available
* Paid Vacation
* Enjoy complimentary meals in our colleague cafe
* Medical, Dental, Vision Insurance - Full-Time colleagues can enroll after just 30 days!
* 401K retirement savings plan & company match
* Up to $1,000 in educational assistance per year
* Opportunities to work and visit Hyatt Hotels & Resorts around the world
This is not your typical career opportunity. This is the Hyatt Touch.
Qualifications - External
* A true desire to satisfy the needs of others in a fast paced environment
* Ability to lift a moderate amount of weight
* Experience and a thorough understanding of banquet service
* Bilingual requirement in English and Spanish
$27 hourly 2d ago
Sales Tour Guide
Wyndham Hotels & Resorts 4.4
Anaheim, CA job
We Put the World on Vacation
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Travel and Leisure is currently seeking Sales Tour Guides who have the desire to sell dreams and live one too! In this position you will meet face-to-face with customers that are brought in by our Marketing Department for you talk to! There is no cold-calling or out of pocket expense required by you.
Travel and Leisure is looking for career-minded, diverse professionals that share our propensity to achieve realistic goals, while demonstrating a positive attitude in a high-energy environment. This role must establish commonality and build rapport with prospective and/or current owners as well as articulate the benefits of vacationing with Travel and Leisure.
Essential Job Responsibilities
Conduct face-to-face presentations in our state-of-the-art sales centers located at one of our award-winning resorts. Find commonality with prospective and/or current owners. Communicate the benefits of traveling with Travel and Leisure. Support sales through establishing rapport, listening and sharing the benefit of our product. Leads are prequalified and provided by the company.
Responsibilities include, but are not limited to:
Effectively present and deliver Tour Guide presentation in accordance with all company policies, compliance standards and regulatory requirements while maintaining minimum performance.
Attend all scheduled training sessions, department meetings, keep current on Tour Guide information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually.
Articulate the benefits of vacationing with Travel and Leisure. Link product benefits to the customer's vacation goals.
Demonstrate and maintain a positive and professional attitude in a high-energy environment.
Minimum Requirements and Qualifications
Ability to obtain CA Real Estate License within 6 months of hire
Self-motivated, disciplined and professional
Active listening skills
Ability to consistently achieve minimum production standards
Ability to perform general computer skills, and work with tablets/smart devices
Ability to communicate in a clearly and concisely (verbal and written)
Ability to be a team player and work in a team environment within a shared space
Ability to overcome objections and perform within a short, luxury sales cycle
Education
High School diploma or equivalent required
Training & Development
At Travel and Leisure our success is dependent on your success and we go the extra mile to ensure you are prepared to be successful for the long term. All newly hired Tour Ambassadors must successfully complete a training module that is the most respected in the industry. Your training does not stop there! We have ongoing training at each location to ensure your success.
**The target annual compensation for this role is $70,000 comprised of $16.90 hourly plus per transaction payouts and opportunity for a monthly transaction bonus. Top performers may earn up to $200,000+ for exceeding minimum production requirements. The actual compensation of the candidate(s) selected for this role may be effected by a variety of factors, including but not limited to performance, experience, education, skills, prior training, and work location.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.• Medical• Dental• Vision• Flexible spending accounts• Life and accident coverage• Disability• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)• Wish day paid time to volunteer at an approved organization of your choice• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)• Legal and identity theft plan• Voluntary income protection benefits• Wellness program (subject to provider availability)• Employee Assistance Program
Compensation
The hourly rate for this role is $16.90.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to *****************************, including the title and location of the position for which you are applying.
$36k-65k yearly est. Auto-Apply 9d ago
Assistant Director of Food and Beverage - InterContinental Los Angeles Downtown
Intercontinental Hotels Group 3.9
Los Angeles, CA job
About Us
Do you see yourself as an Assistant Director of Food & Beverage? What's your passion? At IHG we're interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
InterContinental Los Angeles Downtown is located in the Wilshire Grand building, standing 73 stories tall in the core of Downtown's historic, entertainment, financial, arts, and sports districts. Ideally placed at the heart of the revitalized, energy-charged urban center of the United States' second-largest city, the hotel provides first-class hospitality that seamlessly intertwines with the fabric of the burgeoning Downtown area.
Role Purpose
As an Assistant Director of Food and Beverage you will work alongside the Director of Food and Beverage in overseeing the daily operations and overall performance of food and beverage outlets within the hotel, including restaurants, bars, lounges, minibar, in-room dining, and any seasonal or pop-up venues. Adherence to established policies, standards and procedures is required at all times in order to achieve high levels of customer satisfaction, quality service, compliance with corporate policies and procedures and local regulations, while meeting/exceeding financial goals. This leader ensures the delivery of exceptional service, consistent brand standards, operational excellence, and financial performance; and always follows government regulations concerning health, safety or other requirements. The Assistant Director of Food and Beverage will coordinate with the Director of Food and Beverage to achieve improved operations, overcome deficiencies, and institute necessary changes to maintain superior products and services. This Assistant Director of Food and Beverage will collaborate with cross functional teams to create memorable experiences and innovative programming that drive guest satisfaction and profitability.
This is a highly visible, hands-on role requiring a dynamic leader with a passion for hospitality, strong business acumen, and a proven ability to lead and develop teams.
Key Accountabilities
People
Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers.
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance.
Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently.
Recommend or initiate any HR elated actions where needed.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Be a champion of the mission, culture and IHG Winning Ways
Effectively manage and minimize meal penalties
Establish a strong leadership position throughout the hotel
Responsible for all hotel operations related issues
Be a curious seeker of improved processes and greater efficiencies
Be a “go to” leader
Manage Food and Beverage projects
Develop and uphold service and product standards
Be a creative problem solver
Guest Experience
Interact with guests and outside contacts including, current and potential clients, government officials, travel industry representatives, suppliers, competitors' local community members
Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities.
Maintain a strong, visible presence during peak service times to support team and guest interactions.
Develop and implement effective service recovery procedures to drive total guest satisfaction. Assist with and create innovative, engaging programs and promotions to enhance guest engagement and experience.
Assist with and create and implement service standards, SOPs, and training tools that support elevated, consistent service delivery.
Personally resolve guest concerns when escalated, ensuring swift and satisfactory resolution.
Responsible Business
Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel's or owner's policies and procedures and regulatory requirements. Maintain relations with outside contacts.
Act as public relations representative to raise awareness of hotel and brand in local community.
Drive team member involvement in community organizations, activities and businesses.
Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel's carbon footprint.
Perform other duties as assigned. May also serve as Manager on Duty as needed, ensuring consistent operational standards.
Achieve budgeted revenues, prepare monthly forecast, monitor and control food, beverage and labor costs, and maximize profitability within all areas of the food and beverage department. Participate in the preparation of the annual departmental operating budget and financial plans that support the overall objectives of the hotel.
Develop, implement, and maintain local food and beverage marketing programs for the hotel; participate in and maintain system-wide food and beverage marketing programs and promotions. Monitor local competitors and industry trends. Review and approve menu design and concepts with the DOFB & Executive Chef. Adhere to brand standards.
Establish procedures and timeframes for conducting inventory. Determine minimum and maximum stocks for all food, beverage, material, and equipment. Establish par levels and purchasing cycles for food & beverage supplies, minimizing waste and spoilage.
Conduct routine facility inspections to maintain cleanliness, safety, and brand compliance.
Manage employee schedules and payroll; ensure timely reviews of time punches, meal break violations, and overtime compliance (adhering to seniority and the shift bid).
Recommend and initiate disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Collaborate with the Director of Food & Beverage and People and Culture Department on potentially serious issues.
Monitor and evaluate service quality through guest feedback, mystery shops, and internal audits.
Lead and participate in regular department and pre-shift meetings to ensure communication of priorities, promotions, and service expectations.
Maintain procedures to (1) ensure the security and proper storage of food and beverage products, inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and pilferage.
Ensure that all food and beverage equipment, including but not limited to sinks, hoods, coolers, freezers, etc., are in proper operational condition and are cleaned on a regular basis. Ensure that all food and beverage facilities including banquet/convention space are cleaned, vacuumed, and properly stocked according to anticipated business volume. Notify Engineering immediately of any maintenance and repair needs.
May recruit, evaluate, and select entertainment for food and beverage outlets and events.
Financial
Work alongside the Director of Food and Beverage in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability
Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.
Control expenses and labor costs to maximize profitability across all venues.
Drive revenue growth through upselling, promotions, and exceptional guest service.
Conduct regular inventory in line with established procedures; implement and manage tracking systems (e.g., Micros).
Key Skills & Experiences
Bachelor's degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
5 years of progressive leadership experience in luxury hotel or restaurant operations in a full-service outlet or similar setting, or an equivalent combination of education and experience.
Type and level of experience required may vary slightly based on size and complexity of hotel.
Must speak local language(s).
Other languages preferred.
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
This job requires ability to perform the following:
Carrying or lifting items weighing up to 75 pounds
Moving about the outlet(s)
Handling objects, products
Other:
Communication skills are utilized a significant amount of time when interacting with others; demonstrate ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Strong guest service background
Reading and writing abilities are utilized often when completing paperwork, ordering, interpreting results, and giving and receiving instructions.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
May be required to work nights, weekends, and/or holidays.
What We Offer
The salary range for this role is $120,000 to $130,000. This range is only applicable for jobs to be performed in Los Angeles, California. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
**This job is also eligible for bonus pay.
In return we'll give you a competitive financial and benefits package which can include healthcare and dental coverage, disability and life insurance, and a matched 401(k) program. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Please click ""Apply Online"" and tell us how you could bring your individual skills to IHG.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, veteran status or any other characteristic protected by law. This employer follows the Los Angeles Fair Chance Ordinance and California Fair Chance Act. All qualified applicants, including those with arrest or conviction records, will be considered.
$120k-130k yearly Auto-Apply 3d ago
Reservations Sales Coordinator - Regent Santa Monica Beach
Intercontinental Hotels Group 3.9
Santa Monica, CA job
About us:
Regent Santa Monica Beach, part of IHG Hotels & Resorts' luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.
Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com.
Job Summary:
As a Reservations Sales Coordinator, you will be an expert in providing travel advice and solutions. A critical customer touch point for delivering on our Regent experience. Empowered to make creative decisions using tools and market insight that will deliver on the unique travel needs of our guests, to drive revenue and customer loyalty.
A little bit about your day:
Reporting to the Reservations Manager, every day is different, but you'll mostly:
Promote Regent's service philosophy and style through our people attributes.
Adhere to Regent Santa Monica Beach's standards in job performance and retail policies.
Sell luxury sleeping accommodations, wellness services, and the restaurant.
Probing and suggesting the appropriate services and room product in a short booking window.
Address a diverse customer base ranging from Travel Advisors, High Net Worth family managers and individual travelers.
Create customer loyalty and enhance the guest experience.
Capture sales from incoming reservation calls and coordinate details of each reservation.
Guiding guests through all their options when selecting the most suitable accommodations based on their preferences and needs.
Complete internal reservation forms.
Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
Process Internal Reservations and FIT reservations.
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention or VIP guests.
Review reports to ensure all reservations are setup with correct billing requirements, traces and estimate time of arrival.
Maintain knowledge regarding handling types of reservations, such as Luxury Consortia, wholesale, packages and negotiated business.
Actively promote our resort services, packages, and special offers to potential guests.
Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management, despite difficulties or obstacles.
Collaborate with other departments to ensure guest requests and preferences are met.
Promptly and professionally, respond to guest inquiries and resolving any issues or complaints to maintain their Regent experience.
Offer recommendations for local attractions, dining, and entertainment options.
Maintain a thorough knowledge of the resort's facilities, services, and policies.
Manage time effectively (including adherence to assigned schedule, attendance, break time compliance, etc.)
Take ownership of personal development while aligning with team priorities and company goals.
Communicate guest preferences, special requests, and important information to relevant colleagues.
Participate in regular team meetings and training sessions to enhance product knowledge and sales skills.
In the event that the Reservations Manager and/or Reservations and Training Supervisor are unavailable, this position will assume supervisory and training responsibilities, including, but not limited to:
Training and developing new reservations staff. This includes providing training on the resort's reservation system, customer service skills, and other relevant topics.
Monitoring and evaluating call volume and distribution of incoming calls.
Resolving customer complaints. This includes investigating complaints, taking corrective action, and communicating with the customer to ensure their satisfaction.
Maintaining relationships with travel agents and other key partners. This includes building rapport, developing partnerships, and ensuring that the needs of these partners are met.
Ensuring that the reservations department complies with all relevant regulations. This includes staying up-to-date on industry regulations and ensuring that the reservations department is in compliance
What we need from you:
Previous sales experience, within a luxury environment, preferred.
Sales-driven representative with acute sales acumen.
High school diploma or equivalent; additional education or hospitality-related training is a plus.
Excellent reading, writing and oral proficiency in the English language, ability to speak multiple languages or an additional language is a plus.
Must possess the utmost customer service.
Previous call center experience in a sales capacity (non-scripted environment) or other call handling experience preferred.
Previous experience working in a luxury environment, preferred.
Exceptional communication and interpersonal skills, with a friendly and professional demeanor.
Exceptional customer service skills, with the ability to anticipate guest needs and provide personalized recommendations.
Capability in using resort's reservation systems and other software applications.
Attention to detail when processing reservations and handling guest information.
Ability to multitask and work effectively in a fast-paced environment.
Flexibility to work shifts, including evenings, weekends, and holidays, as required.
What you can expect from us:
The hourly pay range for this role is $30.00 to $34.00. This position is eligible for sales incentive. This range is only applicable for jobs to be performed at Regent Santa Monica Beach.
We offer a comprehensive package of benefits including paid time-off, wellness and sick time, medical/dental/vision insurance, 401k plan, complimentary parking, employee cafeteria meals, and many other benefits to eligible colleagues. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
IHG is an equal opportunity employer: Minorities / Females / Veterans / Disabled.
$30-34 hourly Auto-Apply 45d ago
Bartender Part-Time ($19.50/hr)
Hyatt Hotels Corp 4.6
Long Beach, CA job
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Bartenders are responsible for providing libations and offering customized recommendations. The right person should be familiar with the latest in mixology, bar equipment, and sanitation standards, with a focus on maintaining an attractive bar. This position offers opportunity for casual conversation, creativity and allows for building on one's style and previous bartending experiences. Preferred candidates will have understanding of state and local serving guidelines.
View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.
The hourly rate for this position is $19.50/hr.
$19.5 hourly 24d ago
Accounts Receivable Specialist - Hotel Indigo Los Angeles
Intercontinental Hotels Group 3.9
Los Angeles, CA job
The Accounts Receivable Specialist is responsible for managing group billing, invoicing, guest refunds, and account reconciliations. This role ensures the timely and accurate processing of receivables, collaborating closely with departments such as Sales & Catering, Front Office, and Reservations to resolve billing disputes and support smooth financial operations. System knowledge, especially OPERA V5, is essential.
KEY RESPONSIBILITIES:
Financial Returns
Prepare and issue group and transient invoices according to contract terms.
Process guest refunds accurately and in compliance with hotel policy.
Investigate and resolve billing discrepancies and disputes promptly.
Prepare adjustments related to sales tax and hotel occupancy tax.
Maintain current aging reports; generate monthly statements and initiate follow-up on delinquent accounts.
Process direct billing requests.
Collaborate with internal departments to ensure all billing and invoicing is accurate and complete.
Assist with end-of-month close processes and reporting.
People
Promote a culture of teamwork and service excellence through proactive communication with all hotel departments.
Partner with Sales & Catering, Reservations, and Front Office teams for smooth group billing setup and execution.
Guest Experience
Ensure timely and professional communication with clients regarding invoices, adjustments, and disputes.
Provide high-level service and responsiveness to internal and external stakeholders.
Responsible Business
Ensure compliance with company internal controls and audit standards.
Maintain organized and accurate files for all AR-related activities.
Identify areas for improvement in AR processes and recommend solutions.
QUALIFICATIONS & REQUIREMENTS:
High school diploma or equivalent; associate degree or coursework in accounting preferred.
Minimum 1 year of experience in hotel accounting or front office operations.
Strong knowledge of OPERA PMS (Version 5 preferred).
Excellent verbal and written communication skills.
Strong attention to detail, organizational skills, and the ability to prioritize.
Ability to work collaboratively with cross-functional teams.
Must be able to work flexible hours, including weekends or holidays as needed.
Physical Requirements:
Light lifting (up to 25 pounds), occasional bending or reaching.
Frequent use of a computer and telephone.
Standing or sitting for extended periods.
WHAT WE OFFER:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including an impressive room discount and some of the best training in the business.
$27.00 to $29.00 is the hourly pay range for this role based on experience.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible full-time employees.
You can apply for this role through the link below (or through the internal career site if you are a current employee).
Remarks: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance by always welcoming different backgrounds, experiences, and perspectives.
IHG Hotels & Resorts gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family.
At IHG Hotels & Resorts, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected - wherever they are in the world. Want to be part of the journey?
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
$27-29 hourly Auto-Apply 5d ago
Area Director of Finance
Hyatt 4.6
Culver City, CA job
**The Shay, part of Destination by Hyatt & Andaz West Hollywood** We are seeking a seasoned and strategic Area Director of finance to lead the financial operations for The Shay and Andaz West Hollywood. This role serves as a key business partner to the Hotel General Managers, providing financial leadership, operational insight, and disciplined execution to drive strong performance across two distinct hotels.
The Area Director of Finance is both a strategic advisor and a hands-on leader-responsible for ensuring accurate financial reporting, strong internal controls, and meaningful financial analysis that supports day-to-day decision-making and long-term planning. This leader plays a critical role in guiding hotel leadership teams, developing finance talent, and ensuring financial clarity across all areas of the operation.
This position reports directly to the Hotel General Managers.
**Key Responsibilities**
**Financial Leadership & Reporting:**
+ Oversee all accounting and finance functions for both hotels, ensuring timely, accurate, and compliant financial reporting.
+ Prepare and review all monthly and annual financial statements. Lead variance analysis and partner with department leaders on corrective actions.
+ Lead annual budgeting, forecasting, capital planning, and cash management process.
+ Complete the year-end close and audit process, including review and approval of reconciliations, audit work papers, and final audited statements.
+ Provide clear, actionable financial insights to hotel leadership to support operational and strategic decisions.
**Internal Controls & Risk Management**
+ Ensures adherence to Hyatt Management Agreement (HMA) terms and all required reporting obligations.
+ Maintain strong internal controls, policies, and procedures, including segregation of duties.
+ Manage SOX compliance for both hotels.
+ Monitor industry trends, regulatory changes, and business conditions to support informed decision-making and risk mitigation.
**Operational Leadership** :
+ Lead, mentor, and develop the finance teams at both hotels, providing direction, training, and performance feedback.
+ Support the development of future leaders across all departments by improving financial understanding and accountability.
+ Empower operational leaders with financial tools and insights to drive results.
+ Oversee information Technology and Purchasing functions, with a solid understanding of hotel operations and back-of-house processes.
+ Foster an environment that is adaptable, collaborative, and receptive to change.
**Business Partner:**
+ Partner closely with Hotel General Managers and department leaders to drive cost efficiency and revenue optimization without compromising service or culture.
+ Maintain strong relationships with ownership representatives and key stakeholders, ensuring timely communication and delivery of financial reporting.
+ Bring a growth mindset to the role, challenging assumptions and identifying opportunities to create value across both hotels.
Hyatt colleagues work in an environment that demands strong leadership and accountability while offering meaningful opportunities for growth and impact. This role is ideal for a finance leader who wants to be deeply involved in hotel operations and contribute at a strategic level across two unique and high-profile hotels.
The salary range for this position is **$128,200 - $163,400.** This is the pay range The Shay and Andaz West Hollywood reasonably expect to pay for this role. Individual compensation decisions will be based on experience, education, and business needs.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
**Qualifications:**
+ Minimum 6 years of progressive Hotel Finance leadership experience.
+ Degree in Accounting, Finance, Hospitality, Business, or related field preferred.
+ Prove ability to partner with hotel leadership and ownership in a business advisory capacity.
+ Strong leadership presence with the ability to coach, develop, and retain high-performing teams.
+ Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
+ Proficiency in Hyatt accounting tools and Microsoft Office products.
+ Clear, concise written and verbal communication skills in English.
**Primary Location:** US-CA-Culver City
**Organization:** The Shay
**Pay Basis:** Yearly
**Job Level:** Full-time
**Job:** Accounting/Finance/Tax
**Req ID:** CUL000136
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
$128.2k-163.4k yearly 2d ago
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