Raines Co. - Your Future is Now
A Room Attendant at The DoubleTree by Hilton, delivers service excellence by creating a welcoming experience and both helpful and exceptional service. This position is responsible for maintaining a clean, comfortable, and inviting environment.
We offer Medical/Dental/Vision benefits, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Essential Job Functions
Clean rooms as assigned.
Change linens and make the beds.
Thoroughly clean bathrooms.
Sweep, vacuum, dust, mop, and pick up trash.
Replenish guest amenities/toiletries.
Load and organize cart, store properly at the end of each shift.
Receive keys and assigned rooms - return at the end of each shift.
Respond to guest requests and report guest issues.
Follow proper lost and found procedures for items left behind in a guest room.
Report any items in need of repair.
Follow all safety procedures while working. Be effective and innovative in handling and solving problems in the workplace.
Remain positive and helpful while keeping a steady pace.
Act honorably, even when no one is watching.
Passionately provide personalized guest service
Education
High School diploma or GED
Experience
At least one (1) yr of consecutive housekeeping experience
Hours Required
Scheduled days and times vary based on hotel needs. Must be able to work weekends and holidays.
Report to work on time and in proper uniform.
Physical Requirements
Ability to stand/walk for up to 8 hours.
Ability to lift, pull and push moderate weight (minimum of 50 lbs)
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
$20k-26k yearly est. Auto-Apply 60d+ ago
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Houseperson
Doubletree 4.0
Doubletree job in Columbia, SC
DoubleTree By Hilton
This position is responsible for maintaining the cleanliness of the hotel, cleaning all Guests and Back of the House public spaces. Assisting housekeepers in stripping rooms and trash removal as scheduled by management.
We offer Medical/Dental/Vision benefits, a generous PTO program, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
Responsibilities
Greeting guests and responding to requests
Maintain a healthy and safe environment in common areas
Cleaning and maintaining common areas of the hotel such as lobbies, stairwells, fitness centers, offices, bathrooms, meeting spaces and restaurant spaces
Assisting room attendants as needed, stripping rooms, bringing supplies, taking out garbage • Sweeping and mopping floors
Vacuuming carpets
Dusting and polishing furniture
Emptying trash containers
Reporting any technical issues and maintenance needs
Restocking cleaning cart and/or supplies
Follow all health and safety rules
Attends meetings as required
Interact with guests to ensure their total satisfaction
Qualifications
Prior cleaning experience required
High school diploma, GED or equivalent
Customer service experience, preferably in a hotel or related field
Ability to work independently without close supervision
Must have schedule flexibility for both AM/PM shifts, weekends, and holidays
Ability to learn quickly and work in fast paced position with guest interaction
Ability to lift, pull, and push moderate to heavy amount of weight (minimum of 20 lbs)
Must be 18 years or older
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Raines is a drug-free workplace.
Pre-employment background check required.
$19k-25k yearly est. Auto-Apply 60d+ ago
Front Desk Agent
Doubletree 4.0
Doubletree job in Columbia, SC
At the front desk you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest as you will makes reservations, checks guest in/out and assists guests with special requests. Responsible for all Guest relations during scheduled shift and responsible for cash drawer.
We offer Medical/Dental/Vision benefits, a generous PTO program, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Essential Functions
As a Front Desk Agent you are responsible for giving our guests the best hospitality experience they can have by:
Assisting guests efficiently, courteously, and professionally at all times
Maintain a high level of service and hospitality
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
Post guest charges, collect payments and follow all cash handling procedures
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
Be a great communicator to various departments and management on guest comments and concerns
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Have full knowledge of hotel safety and emergency procedures
Education
High school education/GED.
Experience
1 to 2 years experience working at the front desk at a hotel is required.
Hours required
Scheduled days and time vary based on hotel needs. Must be able to work weekends and holidays.
Equal Opportunity Employer
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
$25k-30k yearly est. Auto-Apply 60d+ ago
Sales Manager
Doubletree 4.0
Doubletree job in Columbia, SC
Raines Co. - Your Future is Now!
You are passionate about sales, strategic planning, and your competitive spirit drives you to "Win" in your market! We are searching for an experienced Sales Manager to be a strong leader and team builder. The ability to define success then provides the sales team with the direction and training needed to exceed departmental goals.
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Job Summary: The Sales Manager is responsible to develop and foster business through pro-active direct sales, marketing, and solicitation for various or specific market segments.
Essential Job Functions
Maintain a warm and friendly demeanor at all times.
Meet or exceed budgeted RevPAR goals.
Accurately forecast revenues for the following month.
Analyze short-term fluctuations and direct selling activities to maximize revenues.
Prepare sales and/or marketing plan for the following year.
Ensure front desk agents are familiar about all sales programs and key accounts.
Produce sales department reports in a timely manner.
Know which market segments produce effective business for the property and how to balance them to maximize revenues. Perform displacement analysis for groups or accounts as needed.
Know SWOT of property and competitive set.
Read and interpret STR results weekly and monthly.
Identify revenue opportunities and work to secure business from them.
Use company-wide tools, systems and applications without exception.
Demonstrate commitment to superior guest service through personal response to guest needs.
Conduct site visits, coordinating with all departments for show rooms.
Experience and Education:
Two years prior hotel sales, catering manager, or progressive experience in a hotel environment
Experience with Delphi FDC and proficient in Microsoft 365
Experience with brand's PMS and sales related applications
Minimum High school diploma, GED or equivalent
Bachelor's degree in Business Administration, Marketing, or related major preferred
Travel:
Up to 75% travel requirement.
Must possess a valid driver's license and reliable transportation
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
EEO/D/V
Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.
$52k-92k yearly est. Auto-Apply 9d ago
Bell Person/Shuttle Driver
Doubletree Columbia 4.0
Doubletree Columbia job in Columbia, SC
Raines Co. - Your Future is Now
The Bell Person/ Shuttle Driver is responsible for greeting guests in a courteous and efficient manner.
We offer Medical/Dental/Vision benefits, a generous PTO program and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
ESSENTIAL TASKS:
Assists with luggage to and from guestrooms.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
Maintain regular attendance in compliance with service standards, as required by scheduling, which will vary according to the needs of the hotel.
Comply at all times with service standards and regulations to encourage safe and efficient hotel operations.
Maintain a warm and friendly demeanor at all times.
Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Offers information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Greet arriving and departing guests. Opens passenger door(s) and offers assistance, if appropriate.
Complete scheduled shuttle runs as necessary.
Perform other duties as assigned.
Qualifications
High school diploma, GED or equivalent
Experience in customer service, forward-facing, or other guest related positions
Proficient in Microsoft Office or similar computer applications
Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred
Experience with brand or property specific PMS, Quore, PBX and other hotel related systems preferred
Must speak English fluently.
Must have excellent written and oral communication skills.
Problem solving, reasoning, and ability to multi-task and interact with people under pressure.
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
$18k-30k yearly est. 10d ago
HOTEL ENGINEER
Doubletree 4.0
Doubletree job in Columbia, SC
As part of a team, assist in maintaining both the guest and heart of house areas. To perform repairs and preventative maintenance as necessary in accordance with company standards and within safety guidelines.
We offer Medical/Dental/Vision benefits, a generous PTO program
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
Essential Job Functions:
Respond to guest and staff needs in a timely manner. Prioritizes to ensure guest experience is minimally impacted. Operations to be assisted if within skill set, otherwise immediate supervisor to be updated with needs.
Assist in preventative maintenance program by helping maintain guest rooms and common space areas. Not limited to, but including painting, plumbing, electrical, hardware, small appliances and wall treatment and light HVAC. Experience in one or more fields preferred.
Maintains a current certification in CPR/First Aid/AED training.
Must complete emergency procedures training withing 90 days of hire.
Proficient in use of light power and hand tools in a safe manner.
Reports building system checks and updates team with any deficiencies.
Works with team to complete departmental tasks assigned by Director of Engineering. Projects are prioritized by impact to safety and operation of building.
Maintains and assists in the cleanliness of individual/department work areas.
Adheres to company policies and procedures.
Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance which require corrective action.
Works with Engineering Team, local authority and 3rd party security based on business demands.
Direct report to the Director of Engineering.
Education
High School Diploma or GED equivalent
Experience and/or Certification in HVAC, building maintenance technology or relevant field preferred
EPA, CPO, or similar trade certifications recommended but not required.
Experience (2) year of experience in a hotel engineering function or similar role in relevant trade
Hours required - Full time position. Scheduled days and time vary based on hotel needs. Must be able to work weekends and holidays.
Physical Demands
Employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell.
The employee must regularly lift and/or move up to 15-25 pounds, frequently lift and/or move up to 25-50 pounds, and occasionally lift and/or move more than 75 pounds.
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
$62k-88k yearly est. Auto-Apply 60d+ ago
Banquet Server
Doubletree 4.0
Doubletree job in Columbia, SC
Raines Co. - Your Future is Now
We are looking for an energetic and dedicated Banquet Server to join our growing staff. Your responsibilities will include distributing different kinds of food to guests at special events. Dishes may include passed appetizers where you walk the floor throughout the night, or you may bring various courses to tables at a more formal meal event. Candidates must have a friendly and professional demeanor, work well on a team, and be comfortable on their feet for several hours at a time.
We offer Medical/Dental/Vision benefits, a generous PTO program, points based bonus, daily pay, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
Essential Job Functions
Set up tables and banquet hall before the event
Assist with food preparation before and during the event
Serve appetizers and plated dinners to guests
Deliver food from the kitchen to the banquet hall in a timely manner
Serve and refill alcoholic and non-alcoholic beverages
Assist with post-event clean up, inventory, food storage, and tear down
Education
High school education/GED.
Experience
Previous experience in a hotel or related field preferred.
Hours required
Scheduled days and time vary based on hotel needs. Must be able to work weekends and holidays.
Skills and Abilities
Must be able to pass TIPS certification/alcohol awareness training and food handler training.
Knowledge or and ability to operate a computer.
Ability to regularly lift and/or move up to 30 pounds.
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Raines is a drug-free workplace.
Pre-employment background check required.
Raines Co. - Your Future is Now!
As the Public Area Attendant, you are responsible for cleaning the common areas and exterior of the hotel and to have them ready to welcome guests. You must perform all Public Area Attendant duties in accordance with the Company policies and procedures.
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Essential Job Functions
Obtains daily cleaning schedule and tasks from immediate supervisor
Cleans and maintains all lobbies, public areas and public restrooms.
Cleans walls and vacuums stairwells and hallways
Sweeps and mops floors of all entrances.
Empties and cleans outdoor trash and ashtrays
Polishes furniture and fixtures
Vacuums/mops and polishes elevators
Cleans the lobby floor
Keeps the back areas and closets of the hotel neat and clean
Ensures mirrors and doors are clean and mark-free
Removes all trash from common areas, parking lot and exterior areas of the hotel
Regularly checks all lobby restrooms/wash rooms to ensure cleanliness.
Restocks all supplies including toilet paper, soap and hand towels in the lobby restrooms/wash rooms
Ensures all surfaces are clean and tidy
Cleans the exercise room including equipment, floors, mirrors, and walls.
Cleans the pool area including furniture, floor, glass and doors
Takes all lost and found items to the front desk, tagged with location, articles, and date.
Advises immediate supervisor of any necessary repair or maintenance for all guest areas.
Restocks attendant's cart at the end of the shift.
Empties vacuum cleaners daily and takes trash to outside trash dumpster.
Cleans and maintains outdoor spaces including, but not limited to, patios, sitting areas and furniture.
Assists Room Attendants and Laundry Attendant as necessary.
Experience and Education:
Experience housekeeping, janitorial, or similar in a hotel or commercial environment
Experience cleaning in a customer focused environment
Minimum High school diploma, GED or equivalent
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
EEO/D/V
Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.
$20k-27k yearly est. Auto-Apply 60d+ ago
Front Desk Agent
Doubletree Columbia 4.0
Doubletree Columbia job in Columbia, SC
At the front desk you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest as you will makes reservations, checks guest in/out and assists guests with special requests. Responsible for all Guest relations during scheduled shift and responsible for cash drawer.
We offer Medical/Dental/Vision benefits, a generous PTO program, an Employee Referral bonus program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Essential Functions
As a Front Desk Agent you are responsible for giving our guests the best hospitality experience they can have by:
Assisting guests efficiently, courteously, and professionally at all times
Maintain a high level of service and hospitality
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
Post guest charges, collect payments and follow all cash handling procedures
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
Be a great communicator to various departments and management on guest comments and concerns
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Have full knowledge of hotel safety and emergency procedures
Education
High school education/GED.
Experience
1 to 2 years experience working at the front desk at a hotel is required.
Hours required
Scheduled days and time vary based on hotel needs. Must be able to work weekends and holidays.
Equal Opportunity Employer
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
$25k-30k yearly est. 6d ago
Sales Manager
Doubletree Columbia 4.0
Doubletree Columbia job in Columbia, SC
Raines Co. - Your Future is Now!
You are passionate about sales, strategic planning, and your competitive spirit drives you to "Win" in your market! We are searching for an experienced Sales Manager to be a strong leader and team builder. The ability to define success then provides the sales team with the direction and training needed to exceed departmental goals.
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Job Summary: The Sales Manager is responsible to develop and foster business through pro-active direct sales, marketing, and solicitation for various or specific market segments.
Essential Job Functions
Maintain a warm and friendly demeanor at all times.
Meet or exceed budgeted RevPAR goals.
Accurately forecast revenues for the following month.
Analyze short-term fluctuations and direct selling activities to maximize revenues.
Prepare sales and/or marketing plan for the following year.
Ensure front desk agents are familiar about all sales programs and key accounts.
Produce sales department reports in a timely manner.
Know which market segments produce effective business for the property and how to balance them to maximize revenues. Perform displacement analysis for groups or accounts as needed.
Know SWOT of property and competitive set.
Read and interpret STR results weekly and monthly.
Identify revenue opportunities and work to secure business from them.
Use company-wide tools, systems and applications without exception.
Demonstrate commitment to superior guest service through personal response to guest needs.
Conduct site visits, coordinating with all departments for show rooms.
Experience and Education:
Two years prior hotel sales, catering manager, or progressive experience in a hotel environment
Experience with Delphi FDC and proficient in Microsoft 365
Experience with brand's PMS and sales related applications
Minimum High school diploma, GED or equivalent
Bachelor's degree in Business Administration, Marketing, or related major preferred
Travel:
Up to 75% travel requirement.
Must possess a valid driver's license and reliable transportation
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
EEO/D/V
Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.
$52k-92k yearly est. 8d ago
Bell Person/Shuttle Driver
Doubletree 4.0
Doubletree job in Columbia, SC
Raines Co. - Your Future is Now
The Bell Person/ Shuttle Driver is responsible for greeting guests in a courteous and efficient manner.
We offer Medical/Dental/Vision benefits, a generous PTO program and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
ESSENTIAL TASKS:
Assists with luggage to and from guestrooms.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
Maintain regular attendance in compliance with service standards, as required by scheduling, which will vary according to the needs of the hotel.
Comply at all times with service standards and regulations to encourage safe and efficient hotel operations.
Maintain a warm and friendly demeanor at all times.
Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner. Offers information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Greet arriving and departing guests. Opens passenger door(s) and offers assistance, if appropriate.
Complete scheduled shuttle runs as necessary.
Perform other duties as assigned.
Qualifications
High school diploma, GED or equivalent
Experience in customer service, forward-facing, or other guest related positions
Proficient in Microsoft Office or similar computer applications
Experience in the hospitality industry as a front desk agent, hotel receptionist or other guest services preferred
Experience with brand or property specific PMS, Quore, PBX and other hotel related systems preferred
Must speak English fluently.
Must have excellent written and oral communication skills.
Problem solving, reasoning, and ability to multi-task and interact with people under pressure.
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
$18k-30k yearly est. Auto-Apply 60d+ ago
Public Area Attendant
Doubletree Columbia 4.0
Doubletree Columbia job in Columbia, SC
Raines Co. - Your Future is Now!
As the Public Area Attendant, you are responsible for cleaning the common areas and exterior of the hotel and to have them ready to welcome guests. You must perform all Public Area Attendant duties in accordance with the Company policies and procedures.
Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate.
We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Essential Job Functions
Obtains daily cleaning schedule and tasks from immediate supervisor
Cleans and maintains all lobbies, public areas and public restrooms.
Cleans walls and vacuums stairwells and hallways
Sweeps and mops floors of all entrances.
Empties and cleans outdoor trash and ashtrays
Polishes furniture and fixtures
Vacuums/mops and polishes elevators
Cleans the lobby floor
Keeps the back areas and closets of the hotel neat and clean
Ensures mirrors and doors are clean and mark-free
Removes all trash from common areas, parking lot and exterior areas of the hotel
Regularly checks all lobby restrooms/wash rooms to ensure cleanliness.
Restocks all supplies including toilet paper, soap and hand towels in the lobby restrooms/wash rooms
Ensures all surfaces are clean and tidy
Cleans the exercise room including equipment, floors, mirrors, and walls.
Cleans the pool area including furniture, floor, glass and doors
Takes all lost and found items to the front desk, tagged with location, articles, and date.
Advises immediate supervisor of any necessary repair or maintenance for all guest areas.
Restocks attendant's cart at the end of the shift.
Empties vacuum cleaners daily and takes trash to outside trash dumpster.
Cleans and maintains outdoor spaces including, but not limited to, patios, sitting areas and furniture.
Assists Room Attendants and Laundry Attendant as necessary.
Experience and Education:
Experience housekeeping, janitorial, or similar in a hotel or commercial environment
Experience cleaning in a customer focused environment
Minimum High school diploma, GED or equivalent
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.
EEO/D/V
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$20k-27k yearly est. 24d ago
Room Attendant
Doubletree Columbia 4.0
Doubletree Columbia job in Columbia, SC
Raines Co. - Your Future is Now
A Room Attendant at The DoubleTree by Hilton, delivers service excellence by creating a welcoming experience and both helpful and exceptional service. This position is responsible for maintaining a clean, comfortable, and inviting environment.
We offer Medical/Dental/Vision benefits, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Essential Job Functions
Clean rooms as assigned.
Change linens and make the beds.
Thoroughly clean bathrooms.
Sweep, vacuum, dust, mop, and pick up trash.
Replenish guest amenities/toiletries.
Load and organize cart, store properly at the end of each shift.
Receive keys and assigned rooms - return at the end of each shift.
Respond to guest requests and report guest issues.
Follow proper lost and found procedures for items left behind in a guest room.
Report any items in need of repair.
Follow all safety procedures while working. Be effective and innovative in handling and solving problems in the workplace.
Remain positive and helpful while keeping a steady pace.
Act honorably, even when no one is watching.
Passionately provide personalized guest service
Education
High School diploma or GED
Experience
At least one (1) yr of consecutive housekeeping experience
Hours Required
Scheduled days and times vary based on hotel needs. Must be able to work weekends and holidays.
Report to work on time and in proper uniform.
Physical Requirements
Ability to stand/walk for up to 8 hours.
Ability to lift, pull and push moderate weight (minimum of 50 lbs)
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pre-employment background check required.