The Room Place
Sales Manager Job in Downers Grove, IL
Essential Purpose of Position:
The Sales Manager is a selling manager whose primary responsibility will include closing sales, ensuring the closing of sales are executed properly and that the sales team is capitalizing on the traffic flow within each location.
The Sales Manager will be evaluated on their ability to positively impact store performance within defined measurable KPI’s. Motivate, coach and support training of the associates to achieve the best possible conversion rates and delivered sales of merchandise including product care and bedding. Professionally promote the “RoomPlace Way”.
Job Related Responsibilities:
Effectively lead the Sales Team to perform in all aspects of their position relating to sales, this includes closing sales within the company guidelines.
Demonstrate a clear understanding in all facets of Sales Operation. This includes Merchandise features/benefits, Product Care, Bedding, Financing, Pricing and Discounting.
Must consistently stay within the measurable parameters for KPI’s as defined by the company.(including conversion and points)
Navigate the floor routinely to ensure that each customer is being assisted and to identify when sales associates need assistance in closing a sale based on the business needs while ensuring each customer is provided optimal service.
The Sales Manager will appropriately approach any customer that did not buy; if the sale is not closed the reason the customer did not buy will be identified and action will be taken to minimize missed opportunities in the future which will include coaching or corrective actions.
The Sales Manager will demonstrate and ensure compliance with selling behaviors which will positively influence the KPI result within company guidelines
Communicate to the General Manager consistently on training opportunities from the observations of selling behaviors and interactions with the customers on the sales floor.
Support the General Manager in directing, training and motivating the sales staff to achieve KPI results.
Responsible for maintaining compliance with the company’s established sales floor rules and company policies.
Effectively communicate product/sales/promotions.
Intervene in cancellations and failing conversions to save deals.
Responsible for understanding of the Roomplace financing options; the discounting of any order over 10% and has the ability to communicate these options effectively to both the sales associates and the customers.
Manage downtime productivity of the sales team.
Due to business needs the Sales Manager will support the business in opening and closing the store when the General Manager is not working.
Demonstrates flexibility with work locations due to business needs that may arise.
Meet the physical requirements of the position.
Performs additional duties as required or requested.
Ideal team members at The Room Place have excellent attention to detail as well as strong communication and problem-solving skills. It is important to be able to work both independently and in a team. At The Room Place we strive to put our customers first, ensuring they have the best experience possible. In addition, we treat our team members as family, offering benefits, job stability, and opportunities for both career and personal growth.
Warehouse Operations Team Culture:
In the distribution center and The Room Place as a whole, we are believers in a strong training and development program, making sure the team is on the same page.
We stay focused on the task at hand and are always willing to help or assist others.
We pride ourselves in not just being colleagues, but friends, having raffles, ordering lunch, and other activities.
We strive to have smooth communication for optimal productivity and organization.
As stated previously, we are always customer oriented. Anything we can do to make sure the customers is most satisfied is a priority.
Basic Competencies of Every Employee
Attendance & Punctuality
Scheduling Time off
Begin work on time
Keeps absences within guidelines
Arrives to meetings & training on time
Planning & Organization
Prioritize and plan work activities
Use time efficiently
Plan for additional resources
Integrate changes smoothly
Set goals and objectives
Work in an organized manner
Balance team and individual responsibilities
Exhibit objectivity and openness to others’ views
Give and welcome feedback
Contribute to building a positive team spirit
Put success of team above own interests
High School diploma or equivalent required, some college/college degree a plus.
Minimum of 2 years of retail experience and be able to apply retail management procedures and techniques.
Must possess leadership and organizational skills to effectively multi task.
Must effectively communicate in English (i.e. oral, written, listening, reading) to successfully work with store and department managers, other departments, and customers. Bi-lingual skills are desirable, but not required.
Must have training skills in order to train sales associates in selling skills, policies and procedures.
Must know office procedures to support closing and opening procedures.
Must have mathematical ability, analytical and reasoning abilities and have a competitive awareness.
Superior presentation skills. Able to be convincing and commanding, and to quickly establish credibility and rapport
Self-motivated, creative, results driven, solution oriented, direct and convincing when it’s right for the customer, competitive, driven to succeed, money-motivated
Previous job experience in training employees desired.
Must frequently stand and walk around the store(s) and typing. Occasionally must be able to sit, bend, twist, squat and lift up to 50lbs and lift above shoulder level.