DESC jobs

Days Off: Saturday, Sunday Shift: Office Day Insurance Benefits: Dental, Life, Long-term Disability, Medical Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan About DESC: DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. JOB DEFINITION: The Foundational Community Supports (FCS) Data Analyst is a member of a multi-disciplinary team that will support DESC's mission by using data queries, creating reports, and providing administrative services for programs leveraging the 1115 Waiver. Considerable attention and skills are needed in the areas of data analytics, presentation, and problem solving. The FCS Data Analyst will work closely with the Senior Manager of Policy and Program Analytics to ensure programs leveraging Medicaid Waiver dollars are complying with all applicable laws, regulations and contract requirements. MAJOR DUTIES AND RESPONSIBILITIES: Use data sources to perform validation and quality control checks to track performance and compliance in identified areas. Assist with the collection of data and analysis requested by FCS third party administrator, Wellpoint. Use SQL to access data and write reports to query information from databases. Assist staff with client enrollment and communication of benefit status information. Identify and create process improvements and workflow automation to increase program performance. Collaborate with the Housing and Quality and Information Management Departments and other DESC partners to scope, design, and validate recurring and ad hoc reports. Document project details and maintain report specifications that clearly describe how the report works, and work with end-users to ensure usage and usability. Serves as a subject matter expert for department managers on documentation standards that comply with regulatory requirements. Research, audit, and investigate proper payment of claims. Assist in various quality assurance activities, including but not limited to fidelity audits. Serve as a liaison between Wellpoint, King County, HCA, and DESC on all administrative matters. Comply with all agency policies and procedures, relevant Washington Administrative Code, RCWs, and HIPAA Privacy Rules. Attend and participate in relevant team meetings, agency sponsored trainings and all-staff meetings. Other duties as assigned. Requirements MINIMUM QUALIFICATIONS: Bachelor's or associate degree, or 2 years of highly relevant paid work experience 2 years' experience in data analytics and financial accounting Strong computer skills, including using word processors, analyzing Excel spreadsheets, and writing SQL queries. Strong oral and written communication skills and ability to work effectively with staff from various backgrounds and disciplines. Ability to organize and coordinate work efficiently; prioritize workload, work under pressure with tight timelines and changing priorities. Ability to work independently with minimum supervision, and act on own initiative, within agency procedural guidelines. Initiative and creativity in problem solving and system development. A willingness to be flexible and work cooperatively with co-workers to accomplish all responsibilities of the team. Subscribe to philosophy of cooperation and continuity across programs, and of consideration and respect for clients. Experience handling confidential and proprietary information, including healthcare information PREFERRED QUALIFICATIONS: Experience working in social services with people experiencing homelessness, mental health conditions, and/or substance use disorders Bachelor's degree in computer science, accounting, data analytics, healthcare management, analytical science, engineering, or related field or equivalent experience: advanced degree a plus. 4 years highly relevant paid work experience. Experience working in administration/coordination in a human services, housing or health care setting. Experience with a formal programming language, such as Python, or R, PHP PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other employees by talking and hearing, and to operate computer systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. EQUAL OPPORTUNITY EMPLOYER: DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply. Salary Description $86,680.32 - $98,070.72

Senior Communications Specialist (Hybrid) SALARY $88,462 - $98,779 New hires may earn a salary ranging from the minimum to the midpoint of the pay scale, with education and experience taken into consideration. LOCATION Seattle, WA (Hybrid) FIND OUT ABOUT THIS ROLE AND OUR MISSION TO CREATE POSITIVE CHANGE This role is ideal for someone who is operationally excellent, service-driven, and passionate about shaping a best-in-class experience as a Senior Communications Specialist. At Plymouth Housing, we work to end homelessness and create a community where everyone has stability, dignity, and hope. The Senior Communications Specialist plays a critical role in this mission by helping staff feel connected, informed, and inspired. Through communications that are timely, clear, and inclusive, this role strengthens organizational culture, builds trust in leadership, and ensures staff see themselves in our mission and values. Reporting to the Senior Director of Communications, the Specialist leads the organization's internal communications work. They combine message-savvy storytelling with technical expertise and operational precision - running presentations, managing SharePoint and newsletters, and translating complex information into simple, effective updates. They partner closely with departments to support staff engagement, collaborate on executive communications that shape leadership voice, and serve as the first daytime backup for crisis communications, ensuring urgent updates are timely and trusted. Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, Plymouth is helping the most vulnerable members of our community leave homelessness behind forever. At Plymouth, we're not simply trying to get people off the streets. We provide supportive services like case management and health care so that our residents can thrive long-term. As part of our strategic vision, we are building internal behavioral health services and transforming our systems to address rapid growth and the changing needs of residents. WHAT YOU CAN EXPECT TO BE DOING IN THIS ROLE AT PLYMOUTH HOUSING Internal & Operational Communications Collaborate with the Senior Director of Communications on executive communications projects, helping shape leadership messaging and organizational voice. Develop and deliver clear, engaging communications - from CEO announcements to staff forums, newsletters, and SharePoint updates - that keep employees informed, connected, and aligned. Translate complex or technical information into concise, staff-friendly messaging. Produce Plymouth News, the weekly all-staff email, sourcing stories from across departments, and inspiring staff connection to mission and vision and organizational priorities. Collaborate cross-departmentally to craft communications aligned with organizational priorities and operations. Monitor the Comms inbox and act as a quick responder to requests and questions. Track and analyze comms performance (open rates, survey data, focus groups) to strengthen engagement. Technical & Visual Communications Tell stories through compelling presentations and visuals that bring leadership messages to life and connect with staff across the organization. Leverage technology to strengthen employee engagement, using tools like SharePoint, Mentimeter, and Microsoft Forms to gather insights, spark dialogue, and surface staff voices. Maintain brand standards and visual consistency across all internal content, ensuring clarity, professionalism, and alignment with Plymouth's mission and values. Crisis & Urgent Communications Serve as the first daytime backup for crisis and urgent announcements. Draft and distribute timely, clear communications in high-pressure situations. Flex hours during bursts (e.g., CEO announcements, major initiatives), with time adjusted afterward to maintain balance. Events & Meetings Support staff forums, recognition events, and town halls. Manage slides, talking points, and communications logistics for staff gatherings. Success Measures In the first year, success will look like: Staff communications are clear, timely, and build trust across the organization. Engagement grows, reflected in open rates, survey participation, and positive feedback. Communications are consistently transparent, inclusive, and responsive to staff needs. Leadership trusts you for your balance of listening and initiative - making space for others while moving work forward. You provide calm and reliability in crisis moments, holding complexity with professionalism and care. Colleagues know you as a respectful, trauma-informed, and collaborative partner who builds trust through positivity and solutions. SOME KNOWLEDGE, SKILLS, AND ATTRIBUTES WE NEED FROM YOU Excellent writing, editing, and communication skills with an inclusive lens. Fast, agile, and responsive - thrives in a deadline-driven environment. Strong customer-service mindset when working with leaders and across departments. Skilled at building trust and collaborative relationships across teams. Proficient in Microsoft Office Suite (PowerPoint, Visio, SharePoint, Forms). Comfortable with survey and engagement tools (Mentimeter or similar). Performs other related tasks as assigned. QUALIFICATIONS Bachelor's degree in communications, Journalism, Marketing, or related field; or equivalent experience 4-6 years of experience in internal communications, employee engagement, or related roles (marketing, social media, etc). Track record of success in deadline-driven environment. Strong writing/editing experience with examples of staff-facing communications preferred. Skilled at producing presentations and using MS tools to support staff comms. Nonprofit or mission-driven experience preferred. WORK SCHEDULE This role is primarily based in an office setting, requiring extended periods of sitting and computer use. Occasional walking and standing may be necessary for tasks such as attending meetings or conducting training sessions. This position is a hybrid min 2-4 days in the office. However, flexibility for remote work requires reliable internet access and a suitable workspace at home. BENEFITS We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more. This is a full-time position with benefits. Join us and be a catalyst for positive change! Plymouth Housing is an equal opportunity employer. We recruit, hire, train and promote employees based on merit and business needs, and without regard for race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, military status, political affiliation, or any other factor protected by law.

Shift: Night (8:00pm - 4:00am) Shift Differential: $1.00 per hour Days Off: Tuesday, Wednesday Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage) Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW. About DESC: DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. JOB DEFINITION: We are looking for a Client Engagement Specialist (CES) who will work within the larger Client Engagement Team spanning three locations: Hobson Clinic, the DESC Pioneer Square clinics, and the STAR Center. Hobson Clinic is an integrated behavioral and physical health outpatient clinic jointly operated by DESC and Harborview Medical Center (HMC). The Clinic provides holistic health care services to thousands of community members annually with a focus on improving health care access for people who have experienced barriers to conventional health services. The Clinic specializes in serving people living on lower incomes, people living homeless, and people living with complex physical and mental health conditions and substance use disorders. The Pioneer Square clinics are two clinics operated by DESC that support a variety of clinical staff and programs ranging from outpatient behavioral health, substance disorder treatment, supportive employment, medical, and drop-in services. The clinical programs located in Pioneer Square serve a myriad of clients daily to address complex needs related to their mental and physical health. The STAR (Stability Through Access and Resources) Center is a time-limited, 24/7, behavioral health-focused non-congregate shelter program. Services at the Center are tailored for unsheltered adults facing significant untreated and undertreated challenges related to mental health and substance use disorders. The center is located at 619 3rd Avenue and Cherry Street in downtown Seattle The CES team will be the point people to monitor and provide 24/7 safety and security at the STAR Center by managing the milieu outside and inside of the Shelter. The CES team will also be tasked with providing trauma-informed support to clients at the STAR Center and Pioneer Square by employing various de-escalation skills while in coordination and consultation with the wider STAR Center staff, clinical, and medical teams. ESSENTIAL DUTIES AND RESPONSIBILITIES: To be present in all main operating areas of Hobson Place, 216 James, and STAR Center for client engagement and de-escalation purposes. Be a welcoming presence and direct clients to the services they are seeking, at times escorting to designated area and walking regular rounds in both low and high-risk areas of the clinic, Hobson Place, 216 James, STAR Center and 600 block of 3rd Ave, including the area immediately outside of the clinic. Monitor the general milieu outside the Hobson Clinic, 216 James Clinic, STAR center and the 500 and 600 blocks of 3rd Ave. Work to maintain a comfortable atmosphere for people along 3rd Ave, even in the presence of potentially unusual or posturing client behaviors. Proactively engage clients and community members in the public spaces on and around 3rd Ave. in front of Hobson Clinic, 216 James St, and the STAR Center. Coordinate real-time intervention for crises both in and around DESC spaces. Enforce the DESC Good Neighbor policy and Project/Program rules with DESC Clients. Initiate and maintain appropriate social interactions with clients and prospective clients. Integrate experience with behavioral health and substance use conditions into work with clients and prospective clients. Commitment to the Harm Reduction and Trauma Informed Care models and working to incorporate those principles through an equity and social justice lens. Become a DESC trainer for de-escalation and dis-engagement for new employees and yearly refresher; this responsibility will be shared with another trainer within the agency. Assist in training clinic staff on de-escalation skills and leading crisis response drills. Receive training in hands on techniques (escorts and holds) and work in collaboration with partnering agency security to ensure the safety of clients is made a priority. Commitment to diversity, equity, and inclusion, applying to all areas of work responsibility. Intervene when necessary to support clients, maintain order, and communicate/enforce clinic rules and policies. Intervene in client crises and emergencies (medical, behavioral health, interpersonal), participate in verbal de-escalation and hands-on escorts and holds in emergent situations, and initiate action as required, including contact with emergency response systems, and facilitating a higher level of care. Write a shift summary log detailing significant events involving clients and clinic operations, read log daily, participate in shift brief, complete activity logs and other shift-related documentation, and coordinate with relevant staff to ensure all required documentation is completed. In collaboration with an interdisciplinary team, promote a safe and secure clinic environment by responding to emergent safety issues using a collaborative active response approach. Participate in clinical reviews and case conferences to develop personal success plans for clients as needed. Assist clinical staff in engaging clients through creative, resourceful strategies that build trust and confidence. Participate in bar review committee and, psych consults as needed. Lead critical incident debriefs and work in coordination with clinical Director and Managers to provide support to staff related to safety issues upon request. Help ensure cleanliness of sidewalks. Participate in staff meetings, team huddles, and training, with both DESC and HMC staff. Wear agency-provided clothing that makes you easily identifiable in the community as a DESC employee. Other responsibilities as assigned. WORKING CONDITIONS: Works both indoors in a climate-controlled office environment with frequent interpersonal interactions and primarily outdoors in variable weather with frequent interpersonal interactions. May escort clients or have professional meetings in environments which are not climate controlled. Also works outside of the office in homeless camps and in a vehicle. Requirements MINIMUM QUALIFICATIONS: Experience working with behavioral health conditions and intervening with de-escalation and hands-on approaches using Crisis Prevention & Intervention (CPI) or the equivalent and must be familiar with behavioral health treatment services. Willingness to become certified in enhanced behavioral de-escalation training, which trains to use hands on techniques. Willingness to use training in de-escalation and disengagement to intervene with clients that are posturing or assaultive. Experience in human services (paid or volunteer), preferably working with adults living homeless and/or living with a mental illness and/or substance use disorder. Experience working and building rapport with people in a psychiatric crisis. Proficient in de-escalation skills, crisis intervention, and stabilization strategies and possess the ability to use these skills in high-risk, high traffic areas. Have a strong understanding of recovery and resilience, the value of client partnerships, and client choice. Interest or experience in working with clients that traditional health care programs have turned away. Ability to communicate and work effectively with clients and staff from various backgrounds and utilize good customer service skills. Ability to work effectively with clients potentially displaying unusual and bizarre behaviors. Subscribe to the philosophy of working in an integrated team approach which fosters cooperation and continuity across programs and of consideration and respect for clients. Have experience working in collaboration with law enforcement, and neighborhood stakeholders that do not always agree with the harm reduction, trauma informed, or person-centered work philosophy. Able to prioritize multiple job responsibilities, work independently, and exercise good professional judgment. Able to maintain client confidentiality. Ability to pass criminal background check. Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required. PREFERRED QUALIFICATIONS: Has work experience as an Emergency Medical Technician or Psych Technician in the field. Bilingual in English and Spanish. Bi-cultural background/experience. Skill in operating office equipment, including computers, communication platforms, software (e.g., Microsoft Word, Excel), and telephones. EDUCATION AND EXPERIENCE REQUIREMENTS: Relevant Bachelor's degree in social work, psychology, or related behavioral science, OR A combination of 1 year* of relevant paid work experience and demonstration of the ability to perform required job duties *Internal applicants in direct, client facing positions can substitute 6 months of experience in lieu of 1 year PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. EQUAL OPPORTUNITY EMPLOYER DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply. Salary Description $36.75 - $40.58 per hour

Full-time Description Days Off: Saturday & Sunday Shift: Office Day Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage) Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan About DESC DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. JOB OVERVIEW: The Senior Facilities Program Manager oversees supervision of maintenance and building operations in DESC's commercial and residential facilities with a goal to provide DESC clients and staff with a safe, sanitary, and positive living and working environment. The Senior Facilities Program Manager leads the Facility Department Management Team composed of several supervisors and participates in the After Hours On-Call Facility Supervisor rotation. MAJOR DUTIES AND RESPONSIBILITIES: Oversight of the to ensure the Facilities Team performs high quality repair, maintenance and janitorial services in all DESC facilities, including, but not limited to permanent housing and transitional shelter settings. Provide leadership to Facilities Supervision team and staff to include one on one supervision, leading of team meetings, management of team meeting agendas, meeting notes and action items. Create trend data for tracking of department metrics to include extrapolation of data from Bugzilla, Chasers and Abila for production metric analysis. Create Excel spreadsheets to include pivot tables and graphs. Manage, create and oversee creation of and implementation of Department protocols to ensure even Team performance and conformance with agency needs. Establishes procedures, methods and materials to ensure cost-effective ways of performing maintenance and janitorial work. Cultivate a culture within the Department of safety, timeliness and collaboration with other Departments. Provide leadership for the Facilities Team via supervision and evaluation of the Facilities Manager and other Facilities Supervisor positions. Evaluates Department performance via analysis such as work order system assessment and in field inspection. Coach Team to identify issues that are becoming chronic. Leads communication of status of repair work with relevant project managers or other relevant DESC Senior Staff, ensuring that electronic work order records are up-to date, and that project managers receive notification of repair completions, including costs, if necessary. Oversee development and maintenance of records for each facility and track work completed. Ensure Department keeps Team and sites properly supplied with basic repair and janitorial materials. Provide oversight for periodic use of outside contractors, obtains bids when necessary, and ensure that work called for in any maintenance contract is completed and adequate. Oversight of systemic supply process to ensure compliance with Federal, State and County procurement requirements. Examine systems and controls and provide recommendations for improvement of inventory efficiency. Develop and maintain Department-wide preventative maintenance schedules for each facility. Work with Facilities Team, and other relevant DESC staff to ensure completion of necessary work as required by DESC contracts, inspections and federal, state or local regulations. Be knowledgeable about and help ensure compliance with all relevant health and safety regulations, building codes, and OSHA regulations, especially concerning the use, storage, and documentation of maintenance/cleaning products. Oversight of DESC fleet including coordinating maintenance, repair, replacement and disposal of vehicles as needed. Work at ground level or from ladders and scaffolding. Carry and lift heavy materials, containers, ladders, tools, and other equipment to and around work sites. Other duties as assigned. Requirements MINIMUM QUALIFICATIONS: 5-10 years' experience in affordable housing (to include Permanent Supportive Housing) to include leadership roles in Facilities or other relevant positions. 1 year of supervisory experience, and must include supervision of other managers. General Construction knowledge and ability to read blueprints, spec/cut sheets and schematic diagrams required. Experience to include knowledge of large commercial high rise buildings and multiple residential portfolios with over 1,000 units. High proficiency with databases, Excel spreadsheets, and web-based applications. Familiarity of major building systems to include mechanical, plumbing, electrical, building envelope and structural. Familiarity of 110, 277 & 480 volt electrical systems. General knowledge of low voltage systems such as DDC control, fire alarm & security. Strong communication and collaboration, sound judgment and proven initiative. Excellent trouble-shooting and diagnostic skills; ability to define problems and resolve them quickly. Insurable driving record, current Washington state driver's license and ability to drive agency vehicles including 15 passenger vans. Ability to work flexible hours as required by program and staffing needs including periodic evenings and weekends. Ability to communicate and work effectively with people from various backgrounds. Ability to handle a wide range of unpleasant and/or bizarre behavior from clients. Commitment to the philosophy of cooperation and continuity across programs and consideration and respect for clients. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other employees by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. EQUAL OPPORTUNITY EMPLOYER: DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply. PM17 Salary Description $122,924.16 - $139,077.60 annually

Mental Health Professional / Case Manager - Program of Assertive Community Treatment (PACT) Shift: Office Day (8am - 4pm) Days Off: Sunday, Monday Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage) Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW. About DESC: DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. About PACT: The Program for Assertive Community Treatment (PACT) is a nationally recognized, evidence-based approach to mental health treatment which utilizes a highly collaborative model to positively impact the lives of individuals challenged by the most severe and persistent mental illnesses. The DESC PACT team is centered in the concept that recovery is more successful when all providers work closely together to provide integrated support services for all aspects of participant's lives, including medication, therapy, social support, employment and housing. Team scheduling requirements reflect this commitment to provide participants with intensive wrap-around, 24/7 services at their homes and in a variety of community settings. Team members provide rotating coverage for 12 hours per day Monday to Friday and 8 hours per day on weekends & holidays. In addition, all team members participate in on-call rotations to provide 24-hour crisis coverage. MAJOR JOB RESPONSIBILITIES Provide ongoing assessment of participants' mental illness symptoms and make appropriate changes in treatment plans as they are needed. Provide psychoeducation to enable participants to identify their mental illness symptoms and integrate substance use services as appropriate. Promote participants' personal growth and development by assisting participants to adapt to and cope with internal and external stressors. Provide individualized assessments, counseling, supportive therapy, coaching and/or side-by-side support to clients to assist their development in the areas of activities of daily living, social & interpersonal relationships, general time management and basic employment skills. Plan, structure & support community-based activities such as obtaining and setting up housing, grocery shopping, nutrition assistance, house cleaning and other household activities, money management, social activities and vocational support. Coordinate with outside service providers including inpatient and outpatient treatment services, social security, veterans' benefits, legal and advocacy services and personal primary care medical and dental providers. Provide practical help and supports, advocacy, coordination, side-by-side individualized support, problem-solving, direct assistance, training, and supervision to help participants obtain the necessities of daily living including medical and dental health care; legal and advocacy services; financial support such as entitlements or housing subsidies; money management services (e.g. payeeships); and transportation. SPECIALTY AREA Provide direct clinical services including individual supportive therapy and psychotherapy to participants on an individual, group, and family basis in the office and in community settings. Utilize a stage-based treatment model that is non-confrontational, considers interactions of mental illness and substance abuse, and has participant-determined goals. Be comfortable with Harm Reduction approaches. Assess referred clients for PACT services and complete PACT intakes, including exploring diagnostic criteria for psychotic disorders. LIVING CONDITIONS Support PACT clients with achieving and maintaining healthy living conditions. This can include but is not limited to attending care conferences related to living conditions, outreaching and supporting clients in their residential units with tools and skills to maintain their units, coordinating with housing staff, participating in cleaning out clients' units, and documenting barriers to maintaining healthy living conditions. OTHER Participate in daily team meetings, psychiatric consultations, clinical supervision, program meetings and in-service trainings; participate in clinical reviews and case conferences. Comply with the agency's clinical accountability policies and procedures; maintain current, timely and complete clinical records; participate in quality assurance reviews when assigned. Comply with applicable program research and evaluation procedures. Requirements MINIMUM QUALIFICATIONS: Eligible for a Licensed AAC credential or any other superseding credential that meets RCW 71.05.020 requirements to act as a Mental Health Professional whose scope of practice includes independently conducting mental health assessments and making mental health diagnoses. Master's degree in social work, psychology or other relevant behavioral science or Bachelor of Nursing degree with specialty in mental health. Ability to drive an agency or personal vehicle to conduct agency-related business. A current Washington State driver's license and insurable driving record are required. Interest in working with clients who are difficult to engage and maintain in traditional mental health/substance use disorder programs. Interest or experience working with adults who are experiencing or who have experienced homelessness, have a mental illness and/or co-occurring substance use disorders, and who are involved in the criminal legal system. Good oral and written communication skills including the ability to communicate and work effectively with participants and staff from various backgrounds. Have a strong commitment to the right and ability of each person with a severe and persistent mental illness to live in community residences; work in market jobs; and have access to helpful, adequate, competent, and continuous supports and services. Able to prioritize multiple responsibilities, work independently, and exercise professional judgment. Basic computer skills: email, data entry, file creation, correspondence. Skills and competence to establish supportive trusting relationships with persons with severe and persistent mental illnesses. Respect for participant rights and personal preferences in treatment. Clear understanding and respect for the importance of maintaining participant confidentiality in accordance with HIPAA. Subscribe to the philosophy of cooperation and continuity across DESC and other outside agency programs. Participation in regular on-call rotation (paid) to provide 24-hour crisis coverage (both on the phone & in person) for mental health issues for PACT clients. Candidates should be able to accept feedback and work in a highly collaborative and stressful environment. PREFERRED QUALIFICATIONS: Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist, or Licensed Mental Health Counselor (LMHC) in State of Washington or actively pursuing one of these credentials. Bi-lingual English/Spanish. Familiarity with Psychiatric Medications . Familiarity with implementing Cognitive Behavioral Therapy for Psychosis (CBTp) as a treatment model. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other people by talking and hearing, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. EQUAL OPPORTUNITY EMPLOYER: DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply. Salary Description $79,579.44 - $87,886.56 annually

Days Off: Saturday, Sunday Shift: Day (7:30am - 4pm) Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage) Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW. About DESC: DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. JOB DEFINITION: The Clinical Support Specialist works under the direction of the CSS Supervisor or Project Manager, and collaboratively as part of an integrated care team including other CSSs, Housing Stabilization Specialists, Residential Counselors, clinical case managers, and other outside provider agencies to provide and coordinate clinical services for tenants. This position offers case management and mental health services to tenants as well as coordinating care with other providers as appropriate. MAJOR DUTIES AND RESPONSIBILITIES: Facilitate engagement of tenants through creative, equitable, culturally relevant, and resourceful strategies that build trust and confidence; publicize service availability. Develop and routinely update an Integrated Service Plan (ISP) in collaboration with tenants, case managers, and other staff, outlining goals and strategies to ensure housing success. Identify and coordinate those case management elements that will be provided by DESC case managers or case managers from outside provider organizations. Support tenants in maintaining safe and healthy unit conditions and passing apartment inspections. This may include hands-on assistance cleaning apartments, arranging and monitoring caregiver/chore-worker services, and/or teaching and modeling independent living skills. Directly provide case management services not covered by other providers. Maintain regular contact with tenants and case managers from DESC and outside provider organizations to monitor progress toward goals identified in the ISP, and to ensure adequate provision of identified services. Document interactions with tenants through logs, service notes, EORs, emails, and other methods as appropriate in accordance with agency guidelines. Understand and meet the various contractual service and documentation obligations relevant to your project. Use trauma-informed strategies to intervene in crises and assist with building rule enforcement and lease compliance, as necessary. Provide education and support for tenants to ensure success as leaseholders. Assist tenants in the formation of interest groups or therapeutic support groups; facilitate when appropriate. Organize outings and activities to improve tenant skills in activities of daily living and to increase the level of meaningful activity in their lives. Work with tenants and other staff to identify needs for additional services, groups, and activities. Work with staff, outside service providers, and community resources to initiate and facilitate these services and activities. Provide individual culturally relevant counseling and information and referral services to tenants as needed. Facilitate community meetings. Participate in staff meetings and trainings. Other duties as assigned. Requirements MINIMUM QUALIFICATIONS: Ability to perform all major and assigned duties and responsibilities with or without accommodations. Current Agency Affiliated Counselor (AAC) license in Washington State, or equivalent, or ability to obtain an AAC license soon after hire. Clinical experience working with homeless adults disabled by chronic alcoholism, mental illness, and drug use. Knowledge of local homeless, mental health, and chemical dependency service systems. Ability to communicate and work effectively with individuals from diverse backgrounds. Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior. Commitment to the philosophy of cooperation and continuity across agency programs and of consideration and respect for clients. EDUCATION / EXPERIENCE REQUIREMENTS: Relevant Bachelor's degree in social work, psychology, or related behavioral science, OR A combination of 1 year* of relevant paid work experience and demonstration of the ability to perform required job duties *Internal applicants in direct, client facing positions can substitute 6 months of experience in lieu of 1 year PREFERRED QUALIFICATIONS: Two years' experience working with homeless adults disabled by chronic alcoholism, mental illness, and/or drug use. Valid Washington State driver's license and insurable driving record. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. EQUAL OPPORTUNITY EMPLOYER: DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply. Salary Description $36.75 - $40.58 per hour

In-House Counsel-Landlord Tenant and Risk Management ABOUT THIS ROLE The In-House Counsel, Contracts & Risk serves as Plymouth Housing's primary legal advisor for contract management, enterprise risk, and landlord-tenant/housing matters. The role partners across departments to negotiate, draft, and standardize agreements with vendors and partners, ensuring terms are clear, enforceable, and compliant with regulatory and policy requirements. It maintains the contract management system-tracking key dates, obligations, and renewals-and provides practical guidance so teams can execute projects confidently and on time. Beyond contracts, this counsel leads Plymouth's risk and safety posture. They review incidents and claims, coordinate with HR and operations on corrective actions, and manage organizational strategies to mitigate property and liability risk. The role evaluates contractual risk (insurance, indemnification, hold-harmless), monitors compliance with OSHA/L&I and related life-safety standards, and, in partnership with relevant leaders and outside counsel as needed, oversees litigation and complaints tied to risk, safety, and health. On landlord-tenant and housing law, the counsel advises on leasing and compliance, fair housing, rent collection and tenant disputes, and-when warranted-represents the agency in eviction proceedings. They draft and update lease forms, notices, and housing templates, and work closely with Property Management, Quality, Innovation & Health, People Strategy & Operations, and Executive leadership to resolve resident and operational issues. The role also builds strong working relationships with community partners and government agencies to support Plymouth's mission and ensure consistent, lawful practices. ensures OSHA/L&I and life-safety compliance, and supports mission-critical decisions with clear, timely legal guidance. WHAT YOU CAN EXPECT TO BE DOING IN THIS ROLE AT PLYMOUTH HOUSING Contract Management: Work closely with internal teams to negotiate contractual arrangements with established and/or potential vendors, with approved contract guidelines and regulatory requirements. Develop contract documentation, clearly specifying terms, including legal regulatory, policy, financial and others thus allowing for implementation of the contract and minimizing/preventing internal/external misunderstandings of contract intent. Work closely with other departments to ensure contract provisions are consistent across providers and ensure applicable legal and regulatory terms are included in the signed contract. Provide guidance on contract terms and compliance requirements. Maintain contract management system to track key dates, obligations ad renewals. Develop and maintain effective working relationships with key counterparts representing the vendor and key internal colleagues to allow for support of Plymouth initiatives. Collaborate with insurance broker to review contract language regarding insurance requirements Risk Management Manage security and security strategies for the organization. Review and analyze incidents, accidents, and claims to identify trends and opportunities for training and/or process improvements to reduce risk. Review reports with appropriate department(s) and PSO and initiate actions to mitigate recurrences. Lead efforts to identify and mitigate property and liability risks. Review contracts for risk identification; review and approve insurance requirements, indemnification clauses, and hold harmless clauses on various Plymouth leases, contracts; request for construction bids, vendor agreements, agreements with service organizations, and resident associations. Review contracts for risk policy. Monitor compliance with Labor & Industries (L&I), Occupational Safety and Health Administration (OSHA), and other life/safety regulations; work directly with the regulators and perform organizational audits of regulatory compliance. In partnership with appropriate departments, oversee litigation and complaints related to risk, safety and health. Landlord-Tenant and Housing law Provide guidance on landlord-tenant matters, including lease agreements and compliance, rent collection issues, tenant disputes, eviction process, and Fair housing compliance. Represent the agency in landlord-tenant litigation, including eviction proceedings. Assess and mitigate potential legal risks, offer guidance to property management teams on compliance and tenant conduct. Draft, review and update lease agreements, notices, and related Housing documents and templates. Work closely with Property management, Quality Innovation & Health, and Executive leadership to resolve legal issues involving residents or agency operations. Partnerships and collaborations Advise property management, Quality Innovation & Health, People Strategy & Operations and Executive leadership on legal matters impacting daily operations. Build and maintains strong relationships with internal and external stakeholders, including community partners, resident leaders, and government agencies. QUALIFICATIONS 7+ years relevant legal experience including landlord- tenant law, nonprofit housing. Knowledge of supportive housing models and housing subsidies Experience in risk assessment, mitigation strategies and compliance management Experience in Property management operations EDUCATION AND/OR LICENSING Juris Doctor (JD) from an accredited law school Licensed and in good standing to practice in Washington. WORKING CONDITIONS The working environment at Plymouth Housing is supportive and inclusive, fostering a culture of teamwork, empathy, and respect for all staff members and residents. This role is primarily based in an office setting, requiring extended periods of sitting and computer use. Occasional walking and standing may be necessary for tasks such as attending meetings or conducting training sessions. Occasional travel may be required for training sessions, audits, or conferences. This position may offer flexibility for remote work, requiring reliable internet access and a suitable workspace at home. Light physical activity such as lifting and carrying documents, files, and laptop computers (up to 20 pounds). Ability to handle work-related stress and manage multiple tasks and deadlines efficiently. This is a full-time position with benefits. We offer medical Insurance, dental insurance, vision insurance, 8 free counseling sessions per clinical issue per year, 21 paid leave days per year, 10 paid holidays, 4 wellness days per year, retirement 403(b), flex spending account, employee assistance program, subsidized ORCA pass and we pay 100% for basic life insurance and long-term disability. Join us and be a catalyst for positive change! Plymouth Housing is an equal opportunity employer. We recruit, hire, train and promote employees based on merit and business needs, and without regard for race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, military status, political affiliation, or any other factor protected by law. The provided by Plymouth Housing outlines the essential functions and qualifications of the described role to the best of our ability. While it provides a comprehensive overview, it does not encompass every duty, responsibility, or qualification associated with the position. We recognize the need for flexibility and reasonable accommodation, and therefore, this document is subject to modifications to meet individual needs as appropriate. It is important to note that this Job Description does not constitute a contractual agreement.

FIND OUT ABOUT THIS ROLE AND OUR MISSION TO CREATE POSITIVE CHANGE The Tenant Support Aide works within a collaborative building team in order to respond to the home maintenance needs of tenants impacted by mental health, substance use, and physical disability. This position works to support housing stability for vulnerable tenants underserved by existing funded chore services due to primary disability of mental health and substance use. Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, Plymouth is helping the most vulnerable members of our community leave homelessness behind forever. At Plymouth, we're not simply trying to get people off the streets. We provide supportive services like case management and health care so that our residents can thrive long-term. As part of our strategic vision, we are building internal behavioral health services and transforming our systems to address rapid growth and the changing needs of residents. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU). WHAT YOU CAN EXPECT TO BE DOING IN THIS ROLE AT PLYMOUTH HOUSING Build respectful and trusting relationships with tenants. Provide support for tenants struggling with home maintenance standards. Collaborate with the Building Team to assess tenants requiring extensive intervention. Perform cleaning and laundry tasks for tenants unable to do so themselves. Assist in organizing community activities and encourage tenant participation. Support the Building Team with transportation arrangements, apartment moves, and other tasks as needed. ADDITIONAL REQUIREMENTS WE NEED FROM YOU Flexibility to work a 40-hour work week. Experience inputting data into a database preferred. QUALIFICATIONS Minimum of a High School Diploma or GED equivalent. Two (2) years experience working as a chore worker, preferably with low-income, diverse, homeless, and special needs clients. Experience with Microsoft Office applications; particularly Word, Excel, and Outlook. Must be able to read, write and understand English. Must demonstrate strict attention to detail. Employment history that demonstrates reliability and dependability. Able to lift up to 50 lbs. Experience inputting data into a database is preferred. BENEFITS We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more. This is a full-time position with benefits. Join us and be a catalyst for positive change! Plymouth Housing is an equal opportunity employer. We recruit, hire, train and promote employees based on merit and business needs, and without regard for race, color, citizenship status, national origin, ancestry, gender, sexual orientation, age, weight, religion, creed, physical or mental disability, marital status, veteran status, military status, political affiliation, or any other factor protected by law.

Schedule: Variable, providers typically work 12-hour shifts with at least a 30-minute break, 7:00 am - 7:30 pm and 7:00 pm - 7:30 am Shift Differential: $3.25 per hour Night Shift differential, paid in addition to hourly wage Supervised by: ORCA Center Senior Medical Lead Physician Other Benefits: 403(b), EAP, Sick & Safe Time About DESC: DESC is a multi-service agency that specializes in providing permanent supportive housing, emergency shelter, residential crisis services, and comprehensive behavioral health outpatient services for people with long-time experiences of homelessness and serious behavioral health disabilities. We utilize harm reduction, trauma informed care, and housing first practices, striving to deliver high-quality, outcomes-oriented, flexible services that accommodate consumers' unique needs. The ORCA Center builds upon DESC's successful and innovative clinic- and field-based outpatient OUD treatment team and will collaborate closely with this team. Job Overview: This role will provide direct clinical care within the DESC Opioid Recovery and Care Access (ORCA) Center. The ORCA Center is estimated to start clinical services in late summer to fall 2025 and will eventually be open 24 hours per day, 7 days per week, including holidays. It will offer four overlapping types of services, delivered by a team of prescribers, nurses, medical assistants, peer specialists and milieu specialists, with operational leadership support: Care to individuals in stable condition who have experienced an opioid overdose, brought to the ORCA Center by first responders or transferred from local emergency departments. Rapid initiation of medications for opioid use disorder (MOUD), including buprenorphine (sublingual and long-acting injectable) and methadone (under the “72-hour rule”, or Code of Federal regulations Title 21 §1306.07 (b)), for people with opioid use disorder (OUD), regardless of whether an opioid overdose has recently occurred. Harm reduction counseling and OUD-related physical and behavioral health services, such as hepatitis C testing and treatment and HIV pre-exposure prophylaxis. Follow-up care, at the ORCA Center or at times field-based, with individuals who have started MOUD to ensure support in MOUD continuation. This is a clinical role without administrative or supervisory duties. PRIMARY RESPONSIBILITIES: Clinical Care Provide evidence-based treatment for OUD, including initiation and management of buprenorphine (sublingual and long-acting injectable) and, according to DESC protocols, methadone initiation. Conduct harm reduction counseling and provide services related to infectious diseases such as syphilis, hepatitis C, and HIV (including PrEP). Manage and treat conditions commonly seen in individuals with OUD, such as skin and soft tissue infections and linkage to mental health care. Perform initial health assessments and follow-up visits for individuals starting or continuing MOUD. Educate patients on health-related topics, treatment plans, and harm reduction strategies. Document clinical care in accordance with DESC and regulatory standards. Care Coordination Collaborate with an interdisciplinary team of clinicians, peer specialists, and social workers to provide holistic care. Ensure continuity of care for individuals transitioning between ORCA Center services and other health care providers. Professional Development Stay updated on best practices in addiction medicine and harm reduction through continuing education. Participate in in-service training and case discussions to maintain high clinical standards. Requirements MINIMUM QUALIFICATIONS: Fully licensed as a Physician, Nurse Practitioner (Family or Adult NP), or Physician Assistant in the State of Washington. Registration with the Drug Enforcement Agency. Experience or training in addiction medicine and harm reduction. Strong commitment to serving individuals with complex needs, including homelessness and co-occurring behavioral health conditions. Familiarity with trauma-informed care, harm reduction principles, and equity frameworks. Ability to remain open and receptive to constructive feedback. Strong ability to approach those with differing opinions with curiosity & active listening. Ability to work collaboratively in a multidisciplinary team environment. PREFERRED QUALIFICATIONS: Experience in low-barrier buprenorphine programs or Federal Opioid Treatment Programs. Experience in an acute care setting (e.g., emergency department or overdose prevention center). Skills in addressing co-occurring mental health conditions and physical health needs. Proficiency with electronic health records and clinical documentation. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees and clients, is required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Considerable stress may occur. EQUAL OPPORTUNITY EMPLOYER: DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply. Salary Description $87.54 per hour

Days Off: Thursday, Friday, Saturday Shift: Swing (3:00pm - 1:30am) Shift Differential: $0.50 per hour Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan About DESC: DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. About Mobile Rapid Response Crisis Team (MRRCT): The Mobile Rapid Response Crisis Team (MRRCT or “Meerkat”) at DESC, is a county funded program responsible for addressing the imminent and emergent needs of community members in crisis, in the central region of King County primarily covering the entirety of Seattle. The DESC team has been providing mobile crisis response services to the community for well over a decade. As a nonprofit with over 45 years of experience focused on serving our community's adults living with long histories of homelessness, behavioral health, and other disabling conditions, DESC is uniquely positioned to connect people in crisis to the important support and survival services they may need to overcome and prevent future occurrences of crisis, behavioral health distress, or other instabilities in our community. JOB DEFINITION: Each Crisis Outreach Shift Supervisor is responsible for ensuring their team's timely, effective, and coordinated response into the field as they are dispatched and deployed by Crisis Connections. Shift Supervisors work alongside the staff they supervise providing real-time, on the ground supervision, coaching and guidance for how to resolve crisis situations their teams are responding to in the community. Crisis Outreach Shift Supervisors have the responsibility of implementing the systems created by the MRRCT program leadership related to proper documentation standards, implementation and adherence to DESC policies and procedures, supervision and performance management of their team, and ensuring their team members participate in all relevant training and on-going education necessary. As part of the MRRCT each shift supervisor will at times be responsible for providing clinical and psychosocial assessments in the field and mental health evaluations to determine least restrictive alternatives to involuntary treatment. MAJOR DUTIES AND RESPONSIBILITIES: Understand the expectations of MRRCT as described in King County's Provider Manual. Oversee maintenance and upkeep of employee files and records for compliance to program requirements. Co-lead the day-to-day operations of their assigned shift. Dispatch to outreaches as needed alongside team. Co-host and participate in all required team meetings. Provide 1:1 supervision with supervisees 2x/ month at minimum. Coordinate day -to-day schedule, making changes and adjustment due to staff call outs and call volume. Maintain staffing model through managing weekly and monthly scheduling in coordination with staff requests for PTO. Monitor for good working conditions all vehicles in MRRCT fleet, in collaboration with their Project Manager. Ensure vehicle and driver safety policies and procedures are followed by all team members. Report and respond to issues promptly. Maintain strong knowledge of all DESC policies and procedures. Assure compliance with same. Provide routine administrative and clinical supervision of team including combination of Certified Peer Crisis Outreach Specialist, Crisis Outreach Specialist, and Mental Health Professional Crisis Outreach Specialists, including performance evaluations on a regular and scheduled basis and maintain supporting documentation in confidential supervision and personnel files. Maintain strong knowledge of the collective bargaining agreement between management and union represented staff. Assure compliance with same. Provide clinical consultation as needed for the evaluation of the psychiatric, substance use, and housing needs of clients, and advocating for clients to access the most effective disposition available in the community. Teach and promote core DESC values, crisis intervention and de-escalation skills, and causes and effects of homelessness essential to ensure the safety of clients and staff. Help staff build competent crisis outreach skills and standard of practice related to clinical documentation and service coordination. Help staff build conflict resolution skills and understand how to give and receive feedback. Actively participate in hiring functions to ensure full staffing across all shifts and position types. Requirements MINIMUM QUALIFICATIONS: Eligible for a Licensed AAC credential or any other superseding credential that meets RCW 71.05.020 requirements to act as a Mental Health Professional whose scope of practice includes independently conducting mental health assessments and making mental health diagnoses. One or more years' experience in community based behavioral health services. Experience working with adults experiencing homelessness, mental illness and/or substance use disorders. Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required. Required to complete DESC Crisis Response and Prevention training, and an 8-hour Crisis Intervention Training (CIT). Be able to pass a Washington State Criminal background check. Familiar with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, and relevant Evidenced based/Emerging best practices. Knowledge of Harm Reduction strategies. Strong working knowledge of DSM V. Be able to assess situations quickly and respond appropriately and calmly to any type of mental health and/or chemical dependency crisis to ensure the physical and psychological safety of clients. Be willing to seek to understand each client's unique circumstances and personal preferences and goals and incorporate them into the crisis response to help the client regain a sense of control. Possess strong communication and writing skills. Ability to work flexible hours as required by program and staffing needs including evenings, weekends, or holidays. This includes sharing on-call duties and covering shifts as necessary. Able and willing to provide community outreach anywhere in King County from which a referral may originate, at times with no first responders present. Familiar with King County crisis response system and methods of access. Ability to communicate with and supervise staff from diverse backgrounds. Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors. Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients. PREFERRED QUALIFICATIONS: Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist, or Licensed Mental Health Counselor (LMHC) in the State of Washington. Licensed Substance Use Disorder Professional (SUDP) in the state of Washington. Qualified to provide Department of Health Approved Supervision to LICSW, LMFT, LMHC and/or CDP candidates. Crisis Outreach and/or Crisis Intervention experience. Bilingual in Spanish/English. Bi-cultural background/experience and/or qualify as an Ethnic Minority, DD, or Geriatric Mental Health Specialist (per WAC ************ definition). Strong applicants are able to demonstrate the ability to be positive in their empathetic responses to all persons; understand the value of meaningful and deep client engagement; have the potential to acquire the necessary knowledge, attitudes and skills of an effective crisis worker; and value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and potentially stressful environment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required sit for long periods of time, communicate with other persons by talking and hearing, required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. EQUAL OPPORTUNITY EMPLOYER: DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply. #PM17 IND123 Salary Description $92,270.16 - $104,395.20 annually

This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). Starting wage is $41.39 to $41.39 an hour. The Maintenance Technician II assists with residential unit turnovers and performs maintenance repairs on building systems at all Plymouth Housing Group buildings. The incumbent in this position is a member of the Maintenance team and is expected to work in collaboration with others as well as independently. This position requires that the employee work in occupied and unoccupied units in conditions that may include exposure to pests, needles and bodily fluids. This position is distinguished from the Maintenance Technician I position in that it requires additional experience and expertise in a specialized trade; participation in after-hours at-hand duties; and will be called upon by supervisors to assess and resolve complex maintenance repairs. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU). ESSENTIAL JOB FUNCTIONS: (Responsibilities, accountabilities, and competencies; may not include all duties of this job) Diagnose maintenance problems and perform minor and major repairs and preventative maintenance procedures in all Plymouth buildings. Maintain logs, trouble shoot and make repairs to mechanical, boiler, electrical and plumbing systems. Assess need for repairs by vendors. Complete multiple work order requests on a daily basis. Accurately document all work performed and time applied. Track materials used. Draw supplies from inventory following established procedures. Maintain supply inventory by properly storing logging and stocking of materials and tools. Maintain all equipment, tools and shop in a clean and organized working order. Promote good relations with tenants and others working at Plymouth by being courteous. Communicate in a professional manner with staff. Perform carpentry duties, e.g., hang doors, install jams, trim, install shelving, cabinets and countertops. Perform electrical repairs, e.g., appliances, refrigerators, wiring, replace fixtures, etc. Repair or replace broken plumbing fixtures. Clear drains, and replace copper, lead and plastic pipes. Repair and patch walls, including lath and plaster. Install sheet rock. Perform mudding and taping. Paint exterior and interior surfaces. Contribute to cost and quality control of supplies and work methods. Respond to emergencies to protect staff, tenants and facilities. Locksmith - make keys, lock repair, lock-out response. Drive Plymouth-owned vehicles to access buildings, purchase and deliver materials as well as donations. Contribute to the success of the maintenance team by demonstrating completion of work in a clean and professional manner with efficient use of time and resources. Must have excellent communication skills. Able to clearly describe work completed to multiple concerned parties. Perform At-hand Duties for after-hours emergencies on a rotating basis with other staff. Perform other work-related duties as assigned by Facilities Manager. ADDITIONAL JOB FUNCTIONS MAY BE REQUESTED: May apply pesticides to interior of residential units and common areas. Assist with janitorial needs and dump runs ESSENTIAL JOB QUALIFICATIONS: (Any equivalent combination of knowledge, skills, abilities, education, and experience) Education: High school diploma, GED certification or an equivalent combination of education and relevant work experience. Experience: Two years of experience in multi-family building maintenance (plumbing, carpentry, electrical, appliance repair and locksmithing) or two years of increasingly responsible experience in a minimum of one of the following specialized trades: Finish Carpentry, HVAC, Electrical or Plumbing. Licensure/Certification (or ability to obtain) : Valid Washington State Driver License with fully insurable driving record. Knowledge, Skills, and Abilities: Able to communicate and work effectively with a diverse group of voices. Ability to assess problems in occupied residential buildings. Ability to operate Plymouth owned vehicles. Basic computer skills or ability to familiarize and learn how to use Microsoft Outlook email and enter data in Microsoft excel along with other applications i.e., payroll system. Ability to communicate and understand written instructions on work orders. Ability to arrive at Downtown Seattle building within 45 minutes for after hours at-hand duties on an as need basis. DESIRED QUALIFICATIONS: Experience working with a diverse low-income population is desired. Trade school program certifications is desired. Experience in multiple specialized trades: Finish Carpentry, HVAC, Electrical and/or Plumbing is desired. For a full list of our benefits, please go to *******************************************

Days Off: Monday, Tuesday, Wednesday Shift: Day (7:00am - 5:30pm) Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage) Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW. About DESC: DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. About Mobile Rapid Response Crisis Team (MRRCT): The Mobile Rapid Response Crisis Team (MRRCT or “Meerkat”) at DESC, is a county funded program responsible for addressing the imminent and emergent needs of community members in crisis, in the central region of King County primarily covering the entirety of Seattle. The DESC team has been providing mobile crisis response services to the community for well over a decade. As a nonprofit with over 45 years of experience focused on serving our community's adults living with long histories of homelessness, behavioral health, and other disabling conditions, DESC is uniquely positioned to connect people in crisis to the important support and survival services they may need to overcome and prevent future occurrences of crisis, behavioral health distress, or other instabilities in our community. JOB DEFINITION: As a member of DESC's Mobile Rapid Response Crisis Team, you will be on the front lines responding to adults in the community experiencing mental health or substance use crises, as dispatched to us by Crisis Connections (988). You will work in a team alongside other skilled colleagues, including Crisis Outreach Specialists and Certified Peer Counselors. Once called into action, teams of two will assist individuals responding to wherever they are in the community in identifying appropriate therapeutic options and next steps to resolve their crisis, while avoiding unnecessary usage of emergency rooms or other non-therapeutic settings like jail. We are working to stop the trend of criminalizing mental health disabilities and homelessness, and we want to make sure individuals in crisis get the help they need. Following our initial interaction, our teams will also follow up to ensure recommended service connections have been made to prevent future crisis events. The team works all throughout the central region of King County, primarily Seattle, in a wide variety of community settings every day throughout the year, and in all types of weather. MAJOR DUTIES AND RESPONSIBILITIES: In response to and cooperation with Crisis Connections and other referents (such as police, fire, medics), perform timely outreach services to individuals needing crisis intervention services, assessment, referral, and linkage to needed services. As a Mental Health Professional of a multi-disciplinary team, provide multi-axial assessments, substance use disorder assessments, crisis intervention, stabilization, and meaningful engagement. Establish and implement a plan to successfully engage clients in relevant services and other resources. As needed, provide follow-up services aimed at establishing linkage to services for program participants. Complete all data collection and documentation required. Develop and maintain cooperative relationships with programs providing services for the population served. Comply with all agency policies and procedures, and relevant titles of the Washington Administrative Code and Revised Code of Washington. Advocate for clients' access to community resources and services, ensuring that clients' needs are met and rights maintained; consult and collaborate with community providers to ensure continuity of care. Provide support to other DESC staff and programs around client crisis situations, including consultation and in-person responses to help assess and prevent emerging crisis events. Participate in psychiatric consultation, supervision, program meetings and in service trainings; participate in clinical reviews and case conferences for clients on caseload. Participate in verbal de-escalation and be able and willing to assist other staff as needed to maintain a safe, secure environment. Other duties as assigned. Requirements MINIMUM QUALIFICATIONS: Eligible for a Licensed AAC credential or any other superseding credential that meets RCW 71.05.020 requirements to act as a Mental Health Professional whose scope of practice includes independently conducting mental health assessments and making mental health diagnoses. Master's degree in social work, psychology or other relevant behavioral science or Bachelor of Nursing degree with specialty in mental health. Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required. Be able to pass a Washington State Criminal background check. Interest in working with clients who are difficult to engage and maintain in traditional mental health/substance use disorder programs. Familiar with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, Trauma Informed Treatment, and relevant Evidenced based/Emerging best practices. Knowledge of Harm Reduction strategies. Strong working knowledge of DSM IV (and its successor). Be able to assess situations quickly and respond appropriately to any type of mental health and/or chemical dependency crisis to ensure the physical and psychological safety of clients. Be willing to seek to understand each client's unique circumstances and personal preferences and goals and incorporate them into the crisis response to help the client regain a sense of control. Assist clients in accessing internal resources to reinforce the client's ability to resolve crisis on their own. Assist clients in identifying unmet needs that may be causing them to have recurrent crisis. Have a strong understanding of recovery and resilience, the value of client partnerships and client choice, and the balance between protection from harm and personal dignity. Possess strong communication and writing skills. Able and willing to provide community outreach anywhere in King County from which a referral may originate. Familiar with King County crisis response system, other relevant community resources, and methods of access. Ability to communicate and work effectively with staff from various backgrounds. Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behavior. Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for program participants. PREFERRED QUALIFICATIONS: Bilingual in Spanish/English (fluent). Bi-cultural background/experience and/or qualify as an Ethnic Minority, DD, or Geriatric Mental Health Specialist (per WAC 246-341 definition). Two years of experience providing crisis intervention services within the mental health and/or substance use disorder (SUD). Meet criteria as a Substance Use Disorder Professional (SUDP). Strong applicants are able to demonstrate the ability to be positive in their empathetic responses to all persons; understand the value of meaningful and deep client engagement; have the potential to acquire the necessary knowledge, attitudes and skills of an effective crisis worker; and value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and potentially stressful environment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, drive, walk, stand, communicate with other employees and vendors, is required to lift and carry items weighing up to 10 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Considerable stress may occur. Employee will be working both indoors and outdoors in all types of weather. EQUAL OPPORTUNITY EMPLOYER: DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply. Salary Description $79,579.44 - $87,886.56 annually

Days Off: Saturday, Sunday Shift: Day Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW. About DESC: DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. JOB DEFINITION: This position requires a strong interest in providing administrative support for a non-profit agency that specializes in services for those experiencing homelessness, mental health crisis, or currently engage in substance use. The successful candidate will be willing to build skills which specialize in engaging and, at times, deescalating clients in order to provide smooth communication between the client and their care team. MAJOR DUTIES AND RESPONSIBILITIES: Front Desk & Lobby - Client Interactions: Greet agency clients and visitors who enter the office and inform appropriate staff of their arrival. Assist in maintaining a comfortable milieu while tolerant of unusual and bizarre client behavior. Observe client behaviors inside lobbies and entryways, and intervene when necessary to discourage loitering, fighting, use or sale of drugs and alcohol, and other uncivil or illegal behaviors. Provide assistance to homeless individuals and others who are experiencing crises caused by mental illness and/or due to drug/alcohol consumption. Provide information about and referral to other services available in the community to homeless people and others in need. Ensure cleanliness of lobby area, interview/conference rooms and work area. Phones/Mail/Office Supplies: Answer incoming calls promptly with proper etiquette; route calls to appropriate persons; transfers call to voice mail or take messages as needed. Provide basic information on agency and services as appropriate over the phone. Process mail for clients and staff: Accept mail from USPS, UPS, FedEx, and other independent vendors, sort/distribute mail, and enter received client mail into tracking database. Order, maintain and dispense office supplies and forms needed by staff. Schedule routine maintenance of office machines. Paperwork: Assist program staff to update and maintain current resource lists and information manuals. Copy and collate forms and documents of various types for agency staff; monitor and maintain adequate supply of commonly used materials. Track company vehicles, maintain MS Outlook reservation calendar, enter any maintenance requests as needed. Enter client and service data on mental health program clients; coordinate with mental health program staff to ensure accuracy and completeness of information entered into system. Organize, file and/or store source documents for data entered into system, following established procedures for retention or disposal of documents. Generate reports from DESC's database and distribute them to appropriate staff. Non-position specific: Participate in staff meetings and in-service trainings, as appropriate. Other duties as assigned. Requirements MINIMUM QUALIFICATIONS: Excellent typing and keyboard skills and clerical skills/experience. Computer skills, including data entry and word processing experience, or related experience with the indicated potential to learn these skills quickly. Ability to work independently with a minimum of direct supervision. Willingness to be flexible and work cooperatively with co-workers to accomplish all responsibilities of the team. Initiative and creativity in problem solving and system development. Careful attention to detail. Ability to communicate and work effectively with staff from various backgrounds and disciplines. Ability to relate effectively to clients displaying a wide range of unpleasant and/or bizarre behaviors. Subscribe to philosophy of cooperation and continuity across programs, and of consideration and respect for clients. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. EQUAL OPPORTUNITY EMPLOYER: DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply. Salary Description $30.50 - $33.69

Schedule: Before ORCA Center Opens: TBD, but 18.75 hours per week between 9am - 5pm, clinical care on DESC's Opioid Treatment Network team. After ORCA Center Opens: Three (3) 12-hour shifts with at least a 30-minute lunch break, 7:00 pm - 7:30 am, over a two-week period. Supervised by: ORCA Center Senior Medical Lead Physician Insurance Benefits: Medical, Dental, Life, Long-term Disability Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (17 days per year), Retirement Plan Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW JOB OVERVIEW: This role will provide direct clinical care within the DESC Opioid Recovery and Care Access (ORCA) Center. The ORCA Center is estimated to start clinical services in late summer to fall 2025 and will eventually be open 24 hours per day, 7 days per week, including holidays. It will offer four overlapping types of services, delivered by a team of prescribers, nurses, medical assistants and peer specialists, with operational leadership support: Care to individuals in stable condition who have experienced an opioid overdose, brought to the ORCA Center by first responders or transferred from local emergency departments. Rapid initiation of medications for opioid use disorder (MOUD), including buprenorphine (sublingual and long-acting injectable) and methadone (under the “72-hour rule”, or Code of Federal regulations Title 21 §1306.07 (b)), for people with opioid use disorder (OUD), regardless of whether an opioid overdose has recently occurred. Harm reduction counseling and OUD-related physical and behavioral health services, such as hepatitis C testing and treatment and HIV pre-exposure prophylaxis. Follow-up care, at the ORCA Center or at times field-based, with individuals who have started MOUD to ensure support in MOUD continuation. Before the ORCA Center opens, this role will focus on supporting the DESC Opioid Treatment Network team, an outpatient OUD treatment team, to provide care for clients with OUD and related health conditions. After the ORCA Center's opening, responsibilities will transition to the Center's clinical operations. This is a clinical role without administrative or supervisory duties. PRIMARY RESPONSIBILITIES: Clinical Care Provide evidence-based treatment for OUD, including initiation and management of buprenorphine (sublingual and long-acting injectable) and, according to DESC protocols, methadone initiation. Conduct harm reduction counseling and provide services related to infectious diseases such as syphilis, hepatitis C, and HIV (including PrEP). Manage and treat conditions commonly seen in individuals with OUD, such as skin and soft tissue infections and linkage to mental health care. Perform initial health assessments and follow-up visits for individuals starting or continuing MOUD. Educate patients on health-related topics, treatment plans, and harm reduction strategies. Document clinical care in accordance with DESC and regulatory standards. Care Coordination Collaborate with an interdisciplinary team of clinicians, peer specialists, and social workers to provide holistic care. Ensure continuity of care for individuals transitioning between ORCA Center services and other health care providers. Professional Development Stay updated on best practices in addiction medicine and harm reduction through continuing education. Participate in in-service training and case discussions to maintain high clinical standards. Requirements MINIMUM QUALIFICATIONS: Licensed as a Nurse Practitioner (Family or Adult NP) or Physician Assistant in the State of Washington. Registration with the Drug Enforcement Agency. Experience or training in addiction medicine and harm reduction. Strong commitment to serving individuals with complex needs, including homelessness and co-occurring behavioral health conditions. Familiarity with trauma-informed care, harm reduction principles, and equity frameworks. Ability to remain open and receptive to constructive feedback. Strong ability to approach those with differing opinions with curiosity & active listening. Ability to work collaboratively in a multidisciplinary team environment. PREFERRED QUALIFICATIONS: Experience in low-barrier buprenorphine programs or Federal Opioid Treatment Programs. Experience in an acute care setting (e.g., emergency department or overdose prevention center). Skills in addressing co-occurring mental health conditions and physical health needs. Proficiency with electronic health records and clinical documentation. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees and clients, is required to lift and carry items weighing up to 25 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Considerable stress may occur. EQUAL OPPORTUNITY EMPLOYER: DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply. Salary Description $77,298.00 - $85.351.44 annually

This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). Starting wage is $32.17 to $32.17 an hour. The Rental Office Facilitator assists people seeking housing in Plymouth's affordable housing portfolio and completes housing applications both onsite and in the community. The Rental Office staff works directly with people who are homeless or have very low income; many are chemically dependent and mentally ill. The Rental Office staff completes a high volume of paperwork, track data related to eligibility and contacts with applicants, and are responsible for timely and professional communication with the housing authority, referring partners, and applicants about the progress of pending applications for housing. As a bridge between homelessness and housing, the Rental Office Facilitator communicates daily with social services agencies throughout the Seattle area and with multiple departments within Plymouth Housing to exchange information about applications and move in coordination. Additionally, the position answers inquiries regarding program policies, leasing procedures, or community resources by phone, email, or in person. This is a unionized position represented by Local 8 of the Office and Professional Employees International Union (OPEIU). ESSENTIAL JOB FUNCTIONS (Responsibilities, accountabilities, and competencies; may not include all duties of this job) Rental Intake and Screening Assists homeless and low-income applicants in correctly filling out subsidy applications and/or Low-Income Housing Tax Credit paperwork. Interviews applicants onsite and outreaches people in shelters, hospitals, jails, and the street as needed. Ensures that all applicant and partner agency inquiries are responded to in a timely manner, including monitoring the office voice mail and responding promptly to messages. Maintains records of all contact with clients including updating notes in the tenant database and application tracking tools. Screens applicants for eligibility. Communicates timely with applicants regarding denials and appeals processes. Works with applicants to obtain income verification, homeless verification, and other necessary eligibility information. Applies 3rd party verification techniques where appropriate. Tracks the status of pending applications and move-ins. Reviews requests and obtains documentation of reasonable accommodation needs. Tracks reasonable accommodation requests. Informs staff, tenants, and applicants of the results of the reasonable accommodation requests, uploading them into the Agency database. Communicates with Building Management, Social Services, and referring agency to schedule move-ins. Communicates with outside agencies to coordinate applicant referrals. Referral Responds to inquiries from the public about low-income housing and offers referral information for a wide spectrum of community services. Continually expands knowledge of services and housing options for homeless and/or low-income households by visiting and developing relationships with other agencies as well as communicating by phone. Uses resource manuals and the internet to obtain information regarding services for applicants and tenants. Assists applicants in obtaining the relevant documentation needed for placement within Plymouth and may contact other agencies and organizations on behalf of the applicant. Prepares and presents information to Plymouth's appeals committee for applicants submitting an appeal following initial eligibility screening or application denial. Housing and Stabilization Builds effective relationships with homeless and low-income people seeking services; provides referrals to services and community resources. Tracks applicants' and tenants' requests for accommodations and communicates with the building teams about approved accommodations. Maintains and distributes written information on homelessness resources. Uses approved de-escalation techniques provided by Plymouth training in responding to angry or upset tenants, applicants, and guests. Administrative Performs Rental Office duties including responding to walk-in inquiries about homeless housing and resources, welcoming applicants for appointments, filing application paperwork, making copies of eligibility documents for applicants, and answering telephone calls for the Rental Office staff. Enters all application processing benchmarks into Agency database. Maintains applicant database and files, documenting all activity. Keeps daily records of activities and contact with applicants and enters this information into Agency database. Completes other records and reports as directed by the Rental Office Manager. Prepares applicant files for submission to Compliance Department. Ensures that files are accurately and timely completed prior to submission. Processes incoming Rental Office mail and email on a daily basis including date/time stamps as appropriate. Compliance Develops and maintains relationships with Seattle Housing Authority and others to ensure the needs of Plymouth and prospective tenants are being met. Ensure leasing and transfer compliance with funding source requirements (i.e., HUD, City, State, and Low-Income Housing Tax Credit.) Assists Compliance Department when requested, i.e., reviewing paperwork for accuracy, filing, assisting with reports, archiving, etc. Performs other related job functions as assigned by the Rental Office Manager. ESSENTIAL JOB QUALIFICATIONS (Any equivalent combination of knowledge, skills, abilities, education, and experience) Education: High school diploma, GED, or combination of education and relevant work experience. Experience: 1+ years of combined or related administrative or general office duties and experience with processes requiring accurate data entry, detailed record keeping and confidentiality. Knowledge, Skills & Abilities: Able to communicate and work effectively with a diverse group of voices. Ability to communicate effectively with tenants and the general public directly from various backgrounds, by answering, documenting, resolve or escalate incoming telephone and email inquiries. Proficient and demonstrated experience with most Microsoft Office applications, particularly Word, Excel, and Outlook. Must be able to work efficiently and effectively with customized databases and technology and conduct internet research. Ability to work independently and as part of a team to complete high volumes of detailed paperwork. DESIRED QUALIFICATIONS Education: Some college or a combination of relevant job experience in a housing or human services organization is desired but not required. Experience: Prior work with people who are homeless, mentally ill, or chemically dependent in social services, leasing and/or property management settings is desired. Customer service experience is desired. Bilingual applicants are strongly encouraged to apply. For a full list of our benefits, please go to *******************************************

Days Off: Saturday, Sunday Shift: Day (9:00am - 5:30pm) Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan About DESC: DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 2,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. About Mobile Rapid Response Crisis Team (MRRCT): The Mobile Rapid Response Crisis Team (MRRCT or “Meerkat”) at DESC, is a county funded program responsible for addressing the imminent and emergent needs of community members in crisis, in the central region of King County primarily covering the entirety of Seattle. The DESC team has been providing mobile crisis response services to the community for well over a decade. As a nonprofit with over 45 years of experience focused on serving our community's adults living with long histories of homelessness, behavioral health, and other disabling conditions, DESC is uniquely positioned to connect people in crisis to the important support and survival services they may need to overcome and prevent future occurrences of crisis, behavioral health distress, or other instabilities in our community. JOB DESCRIPTION: The MRRCT Day Shift Project Manager is responsible for overseeing a highly motivated and effective crisis response outreach team, representing the roles of Clinical Supervisors, Mental Health Professional Outreach Specialists, Certified Peer Outreach Specialists, and Behavioral Health Outreach Specialists. This team will respond to the crisis needs of community members throughout the central region of King County, as dispatched by Crisis Connections/988, and will provide follow up care or recommendations as deemed clinically appropriate. The Day Shift MRRCT Project Manager will be responsible for overseeing their team's collaborative and engaging connections with law enforcement, fire/medics, designated community responders, emergency room staff, and crisis connections dispatch team, as well as other community partners and referents. MAJOR DUTIES AND RESPONSIBILITIES: Program Operations Under the supervision of the MRRCT Sr. Program Manager, oversee the day shift and flex shift operations of the program in continuity with swing and night shift programming. Understand expectations and implement shift work of MRRCT as described in King County's Provider Manual. Manage and provide oversight of the 24/7 scheduling for MRRCT services. Oversee hiring functions to ensure full staffing across all shifts and position types. Ability to work flexible hours as required by program and staffing needs including evenings, weekends, or holidays. This includes sharing on-call duties and covering shifts as necessary. Assure continuity of services with other DESC programming as necessary. Participate in verbal de-escalation and supportive restraints in emergent situations and be able and willing to assist other staff as needed to maintain a safe, secure environment. Monitor for good working conditions all vehicles in MRRCT fleet, in collaboration with DESC's Fleet Manager, and ensure vehicle and driver safety policies and procedures are followed by all team members. Report and respond to issues promptly. Compliance Ensure that MRRCT operates in compliance with contract, licensing and relevant regulatory requirements. In conjunction with DESC's Data Systems Administrator, coordinate data collection and reporting to King County. Oversee quality assurance of clinical documentation so staff maintain current and complete clinical records, and that documentation complies with the agency's clinical accountability policies and procedures and contract requirements. Participate in quality assurance reviews when assigned. ?Maintain strong knowledge of all DESC policies and procedures. Assure compliance with same. Supervision & Clinical Oversight Provide routine administrative and clinical supervision of three (3) Clinical Shift Supervisors, (Day Shift Peer Supervisor, Day Shift MHP Supervisor, Day Shift Flex/Follow Up Care Supervisor), including performance evaluations on a regular and scheduled basis and maintain supporting documentation in confidential supervision and personnel files. Train MRRCT staff in relevant skills and procedures that meet agency and various contract requirements. Provide specific crisis intervention and other relevant training. As a member of a multi-disciplinary team, provide multi-axial assessments, substance use disorder (SUD) assessments, crisis intervention, stabilization and meaningful engagement to adults referred to MRRCT in the field as necessary. Assure implementation of program development in congruence with principles of recovery-based services and mentor staff on conducting work within a Recovery framework. Participate in psychiatric consultation, supervision, program meetings and in-service trainings; participate in clinical reviews and case conferences for clients as necessary. ?Maintain strong knowledge of the collective bargaining agreement between management and union represented staff. Assure compliance with same. Provide clinical consultation as needed for the evaluation of the psychiatric, substance use, and housing needs of clients, and advocating for clients to access the most effective disposition available in the community. Community Engagement & Agency Representation Act as point person for coordination and problem solving with partnering organizations including law enforcement, criminal legal system, healthcare facilities including emergency rooms, psychiatric inpatient units, behavioral health agencies, neighborhoods and surrounding businesses, and other human service organizations. Participate in routine meetings and check ins with community partners, funders, and others as required. Develop expertise and strong working collaborative relationships with all referral sources, as well as with “back door” providers of mental health treatment, substance use treatment, housing services, shelter services, state and federal benefits programs. Share on-call administrative and supervisory duties with the Mobile Response Division in emergent situations. Other When available and on-site at DESC locations, assist program staff as necessary. Other duties as assigned. Requirements MINIMUM QUALIFICATIONS: Eligible for a Licensed AAC credential or any other superseding credential that meets RCW 71.05.020 requirements to act as a Mental Health Professional whose scope of practice includes independently conducting mental health assessments and making mental health diagnoses. Two or more years' experience in community based behavioral health services. Experience working with adults experiencing homelessness, mental illness and/or substance use disorders. Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required. Be able to pass a Washington State Criminal background check. Familiarity with Recovery Principles, Crisis Intervention and Stabilization, Integrated Treatment of Co-occurring Disorders, Intensive Case Management, Illness Management, and relevant Evidenced based/Emerging best practices. Knowledge of Harm Reduction strategies. Strong working knowledge of DSM 5. Be able to assess situations quickly and respond appropriately and calmly to any type of mental health and/or substance use disorder crisis to ensure the physical and psychological safety of clients. Be willing to seek to understand each client's unique circumstances and personal preferences and goals and incorporate them into the crisis response to help the client regain a sense of control. Assist clients in accessing internal resources to reinforce the client's ability to resolve crisis on their own. Assist clients in identifying unmet needs that may be causing them to have recurrent crisis. Have a strong understanding of recovery and resilience, the value of client partnerships and client choice, and the balance between protection from harm and personal dignity Possess strong communication and writing skills. Ability to work flexible hours as required by program and staffing needs including evenings, weekends, and/or holidays. Able and willing to provide community outreach anywhere in King County from which a referral may originate, at times with no first responders present. Ability to communicate with and supervise staff from diverse backgrounds. Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors. Subscribe to the philosophy of cooperation and continuity across programs and of consideration and respect for clients. PREFERRED QUALIFICATIONS: One or more years' supervisory experience. Licensed Social Worker (LICSW), Licensed Marriage and Family Therapist, or Licensed Mental Health Counselor (LMHC) in State of Washington. Qualified to provide Department of Health Approved Supervision to LICSW, LMFT and/or LMHC candidates. Bilingual in Spanish/English. Crisis Outreach and/or Crisis Intervention experience. Bi-cultural background/experience and/or qualify as an Ethnic Minority, DD, or Geriatric Mental Health Specialist (per WAC ************ definition). Strong applicants are able to demonstrate the ability to be positive in their empathetic responses to all persons; understand the value of meaningful and deep client engagement; have the potential to acquire the necessary knowledge, attitudes and skills of an effective crisis worker; and value a non-judgmental response to sensitive issues. Candidates should be able to accept feedback and work in a highly collaborative and potentially stressful environment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, drive, walk, stand, communicate with other employees and vendors, is required to lift and carry items weighing up to 10 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Considerable stress may occur. Employees will be working both indoors and outdoors in all types of weather. EQUAL OPPORTUNITY EMPLOYER: DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply. Salary Description $105,442.8 - $119,298.96

Full-time Description Days Off: Tuesday, Wednesday Shift: Night (11:30pm-12am) Shift Differential: $1.00 per hour in addition to hourly wage Insurance Benefits: Medical (no premiums/payroll deductions for employee coverage), Dental, Life, Long-term Disability Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW. About DESC: DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. JOB DEFINITION: We are looking for energized and passionate Residential Counselors to manage basic day-to-day operations at our Permanent Supportive Housing Projects. Residential Counselors assist the individuals living in our supportive housing with their daily needs, with special emphasis on challenges related to severe and persistent mental illness and substance use disorders. MAJOR DUTIES AND RESPONSIBILITIES: Interact with residents in the general milieu and common areas. Assist clinical staff in the coordination of services to residents; contact residents' outside service providers as necessary. Assist clinical staff in engaging residents through creative, resourceful strategies that build trust and confidence. Assist clinical staff in the initiation, facilitation and promotion of on-site activities, therapeutic support groups, outings and community meetings. Manage all building operations in the absence of other project and clinical staff as assigned. Operate all functions in lobby office, including checking visitors in and out, answering telephones and monitoring security systems. Maintain safety and security by monitoring all general access areas and enforcing project rules. Intervene in crises, respond to emergencies, and initiate action as required, including contact with emergency response systems. Write significant events involving residents and building operations activities in a daily log; read log daily. Assist with room turnovers, new resident leasing and orientation; rent collection and facilities inspections. Respond to resident complaints. Work cooperatively with clinical and maintenance staff sited at the project and with visiting providers; refer residents to clinical and other staff as necessary Initiate appropriate response to maintenance requests. Participate in staff meetings and trainings. Assist with other property management functions as assigned. Other duties as assigned. Requirements MINIMUM QUALIFICATIONS: Basic understanding of homelessness and various characteristics of homeless adult population. Ability to communicate and work effectively with staff from various backgrounds. Ability to work effectively with clients displaying a wide range of unpleasant and/or bizarre behaviors. Subscription to philosophy of cooperation and continuity across programs and of consideration and respect for clients. PREFERRED QUALIFICATIONS: BA degree in social or behavioral science. Residential property management experience. Experience with the challenges of mental illness and substance use. Current Washington State Driver's License, insurable driving record, ability to drive agency van and transport tenants. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. EQUAL OPPORTUNITY EMPLOYER: DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply. Salary Description $30.50 - $33.69 per hour

The Director of Real Estate will assist in implementing the strategic planning, coordination, and execution of real estate projects at Plymouth Housing. This role involves supervising a team of four to five Real Estate Developers and providing technical assistance and leadership for all current real estate development projects, identifying, and acquiring properties, and maintaining a development project pipeline that aligns with Plymouth Housing's Strategic Plan. The Real Estate Director collaborates with various stakeholders, including community members, donors, architects, contractors, funders and local authorities, to ensure successful project planning and implementation. Additionally, the Real Estate Director will handle the department operating budget, and work with the Vice President of Real Estate to explore housing models, policy development and assist in managing regulatory compliance, and risk management to deliver successful real estate projects. The Director of Real Estate will act as a leader for the Real Estate Department internally within Plymouth Housing and among external stakeholders. Essential Job Functions Strategic Planning: Assist Vice President of Real Estate with implementing strategic plan for real estate development projects. Project Management: Lead and oversee the department's real estate development portfolio, including site selection, due diligence, entitlements, design, construction, and project delivery. Feasibilities Studies: Financial and Site Analysis: Work with Architects to perform evaluation of potential sites, conduct site and financial feasibility studies, analyze project budgets, and identify potential funding sources, including grants, tax credits, and public/private partnerships. Affordable Housing Expertise: Demonstrate a deep understanding of affordable housing programs, policies, and regulations, such as Low-Income Housing Tax Credits (LIHTC), Housing Trust Fund, Federal Home Loan Bank and other capital and subsidy programs. Community Engagement: Work closely with community stakeholders, local government officials, and other stakeholders to ensure projects meet the needs and expectations of the community. Team Leadership: Supervise and mentor a team of real estate development professionals, providing guidance, support, and fostering a collaborative work environment. Project Risk Management: Identify potential risks and develop mitigation strategies to ensure project success and compliance with applicable laws and regulations. Compliance and Reporting: Ensure compliance with all regulatory requirements, funding source guidelines, and any reporting obligations. Market Research: Conduct market analysis to identify emerging trends, demand for affordable housing, and potential development opportunities. Relationship building: Cultivate and maintain relationships with lenders, investors, architects, contractors, and other industry professionals to foster partnerships and leverage resources for future projects. Budget and Financial Forecasting: Prepare and oversee annual department budget, financial forecasting, resource allocation for projects, maintain and update developer revenue and equity installment delivery dates. Monitor and report on project progress to Vice President of Real Estate, assist in identifying Real Estate Department KPI metrics and reporting. Manage special projects and/or participate in committees as requested by the Vice President of Real Estate Identify and monitor funding opportunities and provide high level oversight of funding application deadlines for all projects within the Real Estate Department to ensure applications are submitted on time. Evaluate database tools and identify process improvement opportunities. Experience, Skills, and Knowledge Real Estate Development Expertise: In-depth knowledge in all aspects of affordable housing and real estate development principles, processes, and best practices, particularly within the non-profit sector. Understanding of affordable housing financing programs, entitlement and design, construction regulations and policies including general lease-up and operations knowledge. Familiarity with the unique elements and issues related to permanent supportive housing, including the need for supportive services, operating subsidies, and common partnerships necessary for a successful project. Financial Acumen: Strong financial analysis skills, including the ability to assess project feasibility, conduct financial modeling, analyze budgets, and identify potential funding sources including possessing knowledge of the requirements and expectations of public funders. Proficiency in interpreting financial statements and understanding the financial implications of development decisions. Leadership and Team Management: Strong leadership skills to guide and inspire a team of real estate development professionals. Ability to delegate tasks effectively, provide mentorship and support, foster a collaborative work environment, and resolve conflicts. Must possess impeccable time management and organizational skills and monitor progress of others along with the ability to prioritize effectively and meet deadlines. Working knowledge of professional architectural concepts, principles and practices applicable to the full range of duties concerned with planning, design, renovation, energy conservation, cost estimating and bidding and construction. Working knowledge sufficient to review design documents including sketches, details and specifications, and to monitor the construction of buildings. Project Management: Proven track record in successfully managing real estate development projects from inception to completion. Strong project management skills, including the ability to establish and meet project timelines, manage resources, mitigate risks, and oversee multiple projects simultaneously. Community Engagement: Ability to engage and collaborate with community stakeholders, local government officials, non-profit organizations, and residents. Demonstrated experience in conducting community outreach, facilitating public meetings, and incorporating community feedback into project design and implementation. Negotiation and Relationship Building: Exceptional negotiation skills to secure land acquisitions, partnerships, funding, and other resources. Proven ability to build and maintain relationships with lenders, investors, architects, contractors, government agencies, and other relevant stakeholders. Strategic Planning: Ability to assist in implementing strategic plans aligned with the organization's mission and objectives. Skill in identifying development opportunities, conducting market research, and analyzing trends to inform decision-making. Regulatory and Compliance Knowledge: Comprehensive understanding of local, state, and federal regulations related to real estate development, zoning, land use, environmental impact, and affordable housing programs. Ability to navigate complex regulatory frameworks and ensure compliance throughout the development process. Communication and Advocacy: Excellent verbal and written communication skills to effectively convey complex concepts to diverse audiences. Strong advocacy skills to articulate the organization's mission, project goals, and community impact to stakeholders, funders, and policymakers. Analytical Thinking and Problem-Solving: Strong analytical skills to assess project risks, identify potential challenges, and develop creative solutions. Ability to think critically, evaluate options, and make informed decisions that balance financial viability and community impact. Direct experience with real estate project development activities (including project feasibility, market analysis, site selection, land acquisition, infrastructure development, construction process, project management and operations). Technology Proficiency: Proficiency in Microsoft Office Suite, project management tools, financial modeling software, and database systems. Essential Job Qualifications Must be organized and have excellent planning and time management skills. Must have a high regard and ability to meet schedules and timelines. Demonstrate excellent ability to work independently with little direction. Strategic thinker with effective, diplomatic, and excellent relationship skills. Able to analyze problems, identify alternative solutions and project consequences of proposed actions and implement recommendations in support of goals while under strict deadlines and competitive priorities. Education: A degree in a related field, from an accredited, four-year college or university. If the degree is in an unrelated field, additional relevant work experience beyond the minimum may be substituted. Any equivalent combination of knowledge, abilities, education and experience may be substituted. Preferred Qualifications: Experience managing and completing Permanent Supportive Housing development projects.

Shift: Day Days Off: Saturday, Sunday Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage) Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW. About DESC: DESC (Downtown Emergency Service Center) is a nonprofit organization working to help people with the complex needs of homelessness, substance use disorders, and serious mental illness achieve their highest potential for health and well-being through comprehensive services, treatment, and housing. Our vision is a community where no person is abandoned, ignored, or experiencing homelessness. As the region's leading provider of services to multiply disabled adults who have experienced chronic homelessness, DESC serves almost 3,000 people each day. Our integrated service model is designed to help people secure and maintain appropriate, safe and affordable housing. DESC is recognized nationally and regionally as an innovator in developing solutions to homelessness. JOB DEFINITION: We are looking for a Client Engagement Specialist (CES) who will work within the larger Client Engagement Team spanning two locations: Hobson Clinic and the Pioneer Square DESC clinics. Hobson Clinic is an integrated behavioral and physical health outpatient clinic jointly operated by DESC and Harborview Medical Center (HMC). The Clinic provides holistic health care services to thousands of community members annually with a focus on improving health care access for people who have experienced barriers to conventional health services. The Clinic specializes in serving people living on lower incomes, people living homeless, and people living with complex physical and mental health conditions and substance use disorders. The Pioneer Square clinics are two clinics operated by DESC that support a variety of clinical staff and programs ranging from outpatient behavioral health, substance disorder treatment, supportive employment, medical, and drop-in services. The clinical programs located in Pioneer Square serve a myriad of clients daily to address complex needs related to their mental and physical health. The CES team will be the point people to monitor the safety and security of the clinics by managing the milieu of the main lobby/building and engaging clients. The CES team will also be tasked with providing trauma-informed support to clients and patients utilizing Hobson clinic and Pioneer Square by employing various de-escalation skills and tactics, both verbal and hands-on approaches, while in coordination and consultation with the wider clinical and medical teams. ESSENTIAL DUTIES AND RESPONSIBILITIES: To be present in all main operating areas of both Hobson and Pioneer Square clinics for client engagement and de-escalation purposes only. Be a welcoming presence and direct clients to the services they are seeking, at times escorting to designated area, and walking regular rounds in both low and high-risk areas of the clinic, including area immediately outside of the clinic. Monitor the general milieu, lobby, entryway, immediately outside of the clinic, security systems, and other common areas to monitor the safety and security of clients and staff. Work to maintain a comfortable milieu, even in the presence of potentially unusual client behaviors. Proactively engage clients and community members in the public spaces adjacent to DESC clinic and nearby housing projects. Coordinate real-time intervention for crises both in and around DESC spaces. Enforce the DESC Good Neighbor policy and Project/Program rules with DESC Clients. Initiate and maintain appropriate social interactions with clients. Integrate experience with behavioral health and substance use conditions into work with clients. Commitment to the Harm Reduction and Trauma Informed Care models and working to incorporate those principles through an equity and social justice lens. Become certified in enhanced behavioral de-escalation training and maintain annual re-certification. Commitment to diversity, equity, and inclusion and applying to all areas of work responsibility. Assist in training clinic staff on de-escalation skills and leading crisis response drills. Intervene when necessary to support clients, maintain order, and communicate/enforce clinic rules and policies. Intervene in client crises and emergencies (medical, behavioral health, interpersonal), participate in verbal de-escalation and hands-on de-escalation in emergent situations, and initiate action as required, including contact with emergency response systems, and facilitating a higher level of care. Write significant events involving clients and Clinic operations activities in a daily log; read log daily and coordinate with relevant staff. In collaboration with an interdisciplinary team, promote a safe and secure clinic environment by responding to emergent safety issues using a layered active response approach. Participate in clinical reviews and case conferences to develop personal success plans for clients as needed. Assist clinical staff in engaging clients through creative, resourceful strategies that build trust and confidence. Lead critical debriefs and work in coordination with clinical Director and Managers to provide support to staff related to safety issues upon request. Attending consumer advisory board (CAB) meetings with the purpose of eliciting consumer input regarding Clinic program performance and to assure the consumer perspective is well-understood and reported back to the team. Help ensure cleanliness of lobby area and other common spaces within the building. Participate in staff meetings, team huddles, and training, with both DESC and HMC staff. Other responsibilities as assigned. WORKING CONDITIONS: Works primarily in a climate-controlled office environment with frequent interpersonal interactions. Works as needed driving to client homes and interacting with clients in their homes. May escort clients or have professional meetings in environments which are not climate controlled. Also works outside of the office in homeless camps and in a vehicle. Requirements MINIMUM QUALIFICATIONS: Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or any other superseding credential Relevant Bachelor's degree in social work, psychology, or related behavioral science, OR A combination of 1 year of relevant paid work experience and demonstration of the ability to perform required job duties. Ability to drive an agency or personal vehicle to conduct agency related business. A current Washington State driver's license and insurable driving record are required. Interest in working with clients who are difficult to engage and maintain in traditional mental health/substance use disorder programs. Experience working with behavioral health conditions and intervening with de-escalation and hands-on approaches using Crisis Prevention & Intervention (CPI) or the equivalent and must be familiar with behavioral health treatment services. Willingness to become certified in enhanced behavioral de-escalation training, which trains to use hands on techniques. Experience in human services (paid or volunteer), preferably working with adults living homeless and/or living with a mental illness and/or substance use disorder. Proficient in de-escalation skills, crisis intervention, and stabilization strategies and possess the ability to use these skills in high-risk, high traffic areas. Have a strong understanding of recovery and resilience, the value of client partnerships, and client choice. Experience working with adults living with mental illness and/or co-occurring disorders. Interest or experience in working with clients that traditional health care programs have turned away. Ability to communicate and work effectively with clients and staff from various backgrounds and utilize good customer service skills. Ability to work effectively with clients potentially displaying unusual and bizarre behaviors. Subscribe to the philosophy of working in an integrated team approach which fosters cooperation and continuity across programs and of consideration and respect for clients. Have experience working in collaboration with law enforcement, and neighborhood stakeholders that do not always agree with the harm reduction, trauma informed, or person-centered work philosophy. Able to prioritize multiple job responsibilities, work independently, and exercise good professional judgment. Able to maintain client confidentiality. Ability to pass criminal background check. PREFERRED QUALIFICATIONS: Has work experience as an Emergency Medical Technician or Psych Technician in the field. Bilingual in English and Spanish. Bi-cultural background/experience. Skill in operating office equipment, including computers (including e-mail), software (e.g., Microsoft Word, Excel) and telephones. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. EQUAL OPPORTUNITY EMPLOYER: DESC is committed to diversity in the workplace and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply. Salary Description $36.75 - $40.58 per hour