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Driver manager skills for your resume and career

Updated January 8, 2025
3 min read
Quoted experts
Dr. Timothy Edwards,
Jaunelle Celaire
Driver manager example skills
Below we've compiled a list of the most critical driver manager skills. We ranked the top skills for driver managers based on the percentage of resumes they appeared on. For example, 41.6% of driver manager resumes contained dot as a skill. Continue reading to find out what skills a driver manager needs to be successful in the workplace.

15 driver manager skills for your resume and career

1. DOT

Here's how driver managers use dot:
  • Managed accountability of assigned drivers as it related to DOT compliance, operations, equipment utilization and company policies.
  • Coordinate fleet maintenance with facility managements and perform regular facility audits on all required DOT elements.

2. Good Communication

Here's how driver managers use good communication:
  • Ensured fleet efficiency by tracking accurately RDO's and PTA's with good communication with the drivers.
  • Service representative with good communication skills Always sold high dollars jobs.

3. On-Time Delivery

On-Time Delivery, or OTD, is a metric that measures the rate at which finished goods and deliveries are completed on time. This rate is measured by the overall number of units shipped within a specified time frame agreed upon by the consumer and supplier. On-Time Delivery allows suppliers' compliance with delivery deadlines, and hence their consistency, to be assessed using a continuous and collaborative development approach.

Here's how driver managers use on-time delivery:
  • Evaluated and monitored driver performance in all areas including on-time delivery and customer satisfaction.
  • Directed shipping based on regional requirements and monitored to ensure on-time delivery.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how driver managers use customer service:
  • Foster effective communication of information between drivers, Corporate Planners and customer service teams to drive maximum service and productivity.
  • Developed weekly driver schedules and dispatched territory/route runs, planning and assigning deliveries to maximize productivity and customer service.

5. OTR

Here's how driver managers use otr:
  • Managed approximately 30-40 OTR truck drivers and ensured on time deliveries of their loads across the country along with efficient routing.
  • Lead a minimum fleet of 50 manned tractors, Lead a fleet of at least 50 day-cabs/Over-The-Road (OTR) tractors.

6. Driver Retention

Here's how driver managers use driver retention:
  • Build cooperative and positive working relationships with assigned drivers to maximize driver retention levels.
  • Recognized for driver retention and driver utilization.

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7. Driver Performance

Here's how driver managers use driver performance:
  • Monitored individual driver performance to ensure the company equipment use was optimized, creating maximum revenue.
  • Monitored driver performance for adherence to delivery schedules with zero damaged freight.

8. Driver Payroll

Here's how driver managers use driver payroll:
  • Managed driver payroll documentation, time off authorization and vacation approval/scheduling.
  • Analyzed driver/truck utilization and driver payroll accuracy.

9. Load Planning

Here's how driver managers use load planning:
  • Consult directly with the operations and load planning teams to over come obstacles and ensure the highest possible on time performance.
  • Work with other Terminal ECT members in drivers' and customers' special needs/requests as it relates to load planning.

10. CDL

Here's how driver managers use cdl:
  • Conducted CDL training, skill assessments, and testing as a State of Florida CDL certified examiner.
  • Placed ads in local papers for CDL Class A driver positions.

11. Disciplinary Actions

Disciplinary actions refer to a corrective measure taken against an employee for unsatisfactory behavior. Many work environments have a tiered system for disciplinary action, where the first warning is verbal and the second is written. Disciplinary action may be given after a weak performance review, a violation of company rules and policies, or a poor customer review.

Here's how driver managers use disciplinary actions:
  • Investigated all Driver related accidents/incidents for retraining, disciplinary actions, resolution, and performance improvement.
  • Performed monthly/quarterly driver reviews, took disciplinary actions as needed.

12. TMW

Here's how driver managers use tmw:
  • Manage fleet of Drivers ranging from 45-55 drivers, Dispatch Load information using TMW, Direct drivers and resolve service issues.
  • Synchronized Departure and arrival times in the dispatch system (TMW).

13. Safety Regulations

Here's how driver managers use safety regulations:
  • Transported clients while following all safety regulations.
  • Trained employees to ensure proper use of fork lifts as well as to ensure adherence to safety regulations.

14. AS400

Here's how driver managers use as400:
  • Completed timely and accurate data entry into AS400 operations system.
  • Learned new operating system AS400 as well as all Office Suite and web based programs in order to manage drivers effectively.

15. Hazmat

Hazmat is a combination of the words ‘hazardous' and ‘material'. The meaning of this word is found in the integration of the aforementioned words -- which is dangerous or toxic material.

Here's how driver managers use hazmat:
  • Obtained necessary documents for the drivers to ensure safe transportation of HAZMAT freight, including overweight permits.
  • Certified and experienced in HAZMAT shipments.
top-skills

What skills help Driver Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on driver manager resumes?

Dr. Timothy EdwardsDr. Timothy Edwards LinkedIn profile

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What driver manager skills would you recommend for someone trying to advance their career?

Jaunelle Celaire

Chair, Professor of Voice, University of Alaska Fairbanks

Never stop learning! This may consist of going back to school, earning new certifications in your field of study, attending conferences and seminars, and making sure that your time management is always at its finest level of excellence.
Do you want to know more?
Read more about what experts have to say about driver manager

List of driver manager skills to add to your resume

Driver manager skills

The most important skills for a driver manager resume and required skills for a driver manager to have include:

  • DOT
  • Good Communication
  • On-Time Delivery
  • Customer Service
  • OTR
  • Driver Retention
  • Driver Performance
  • Driver Payroll
  • Load Planning
  • CDL
  • Disciplinary Actions
  • TMW
  • Safety Regulations
  • AS400
  • Hazmat
  • Service Failures
  • Driver Logs
  • ETA
  • Peoplenet
  • Owner Operators
  • Driver Availability
  • Computer System
  • FMCSA
  • Customer Complaints
  • Performance Reviews
  • HOS
  • Qualcomm
  • Customer Orders
  • GPS
  • Driver Safety
  • Safety Issues
  • Driver Issues
  • Safety Rules
  • Delivery Schedules
  • Delivery Appointments
  • Log Book
  • Bank Deposits
  • Inventory Control
  • LTL
  • EDI
  • Customer Relations
  • Truck Maintenance
  • Food Orders
  • Customer Issues
  • Load Assignments
  • FedEx

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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