Driver supervisor job description

Competencies we value for this role include ethical conduct, the ability to be objective, are detail-oriented, have an enthusiastic demeanor and have a commitment to continuous improvement. Excellent written and oral communication skills, be customer-service oriented, proven, strong organizational skills. An ability to effectively prioritize in a multi-task environment and work under pressure. The ability to motivate, coach and constructively critique front-line administrative level employees and supervisory employees. Intermediate skills in the use of Microsoft Office products (Word and Excel). Bachelor’s degree in Human Resources or Business, or a related field; or at least 3 years of equivalent experience, 3-5 years of previous work within a staffing company or in customer service and 2 years or more experience supervising 50 employees or more in a metric driven environment.

Culture

The Staffmark Group experience is more than just a job.

• Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company – one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp!
• Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated’s 2021 Best of Staffing Client Diamond and Best of Staffing Talent Awards.
• A commitment to diversity and inclusion. An equitable, inclusive, and diverse work environment are critical to the mission, vision and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
• An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well-above the industry average.
• Excellent benefits. Our team’s health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.
• Training and support excellence. Bring your talent and commitment, and we'll provide the tools and resources you need to be successful on the job.
• Longevity and security – with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential.
• Learn more about us at www.staffmarkgroup.com

Required Language

Staffmark Drivers and our parent company, Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.

Company DescriptionLet’s find your next job – together. Whether you’re looking for temporary work or a direct-hire job, Staffmark will connect you to an opportunity that closely matches your interests and skills. Staffmark is a proud member of Staffmark Group, an award-winning family of staffing brands with a national network of 450+ offices. We connect over 250,000 people to jobs each year, and we’re ready to put this expertise to work for you! Learn more at www.staffmark.com.

Are you interested in becoming a Road Supervisor? Now is your chance! Become a Road Supervisor with First Transit!

$2000 sign-on bonus for less than two years of holding a current, valid CDL w/passenger endorsement $3000 sign-on bonus for two years or more of holding a current, valid CDL w/passenger endorsement Our road supervisors are an integral part of daily operations. Road Supervisors assure all routes are completed in compliance with safety procedures. This position also monitors and coaches bus drivers. We hire individuals who make safety and customer service their top priorities. If you have the drive, confidence, and determination to succeed, First Transit is looking for you! Job Purpose

Serves as First Line supervisors for Drivers, customer response, driver field evaluation and accident first responders.
Major Responsibilities Communicates job requirements and responsibilities to drivers. Takes responsibility for day to day scheduling, counseling and evaluation reports to local
management. Conducts on-the-scene accident investigation; assists drivers in preparing accident reports, OSHA
reports and safety violations documents. Designs and delivers driver training and safety courses; trains new drivers and retrains those involved
in accidents. Observes drivers on the road, and corrects safety problems on the scene while documenting
violations. Liaisons between drivers and both clients and organization in customer service issues. Evaluates and monitors driver safety and performance, as well as compliance in legal, employment
and labor policy matters. Assists Safety Manager with DOT/FTA compliance regarding drug testing and recordkeeping. Assists in dispatching, driving, interviewing, and miscellaneous clerical tasks as needed. Meets all driver qualifications at location. Obtains a CDL required to operate vehicles at location, maintains that license, and drives route
periodically. Additional duties as assigned.
Minimum Education & Certifications Required High School Diploma (or equivalent)
Minimum Experience & Skills Required Supervisory experience with hourly employees, with 2-3 years of transit supervisory experience
preferred. Computer literate with working knowledge of Word, Excel and PowerPoint. Familiar with basic vehicle mechanical processes and maintenance. Ability to effectively prioritize tasks and manage time effectively. Excellent verbal, written and relational communication skills, with ability to appropriately interact
with employees of all levels including drivers, customers, senior management, client representatives,
union officials and general public; fluent in English. Human resources and training experience. Work extended hours regularly, including Saturday. Demonstrate regular and consistent attendance and punctuality. Possess working vehicle to travel with in service area as needed. Essential Job Functions: Use of full ranges of hearing, speech and vision Use of fingers (manual dexterity) handling paperwork Stoop, crouch, squat or kneel when performing inspections of any type Bend at knee, hip, waist when performing duties Stand while performing inspections and platform training. Be subject to wet, cold or hot environmental conditions Write reports in a coherent, legible way First for a Reason Benefits We offer competitive compensation and benefits, including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation. Diversity & Inclusion Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day. Professional Advancement Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America. In addition, our 18-month Aspiring Manager Program prepares future leaders at First Transit. Extensive Training Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency. Community Service & Impact Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Transit and First Vehicle Services in your community, you'll have a positive impact on others. We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. For candidates applying to positions in San Francisco or Los Angeles California, First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance or Los Angeles Fair Chance Ordinance. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all.

Basic Function - Assist in the day-to-day management of a location ensuring that parking operations are handled within contractual guidelines of the specific location, adhering to company policies and procedures, fostering good client relations and promoting a professional image and approach to the business.
Responsibilities

* Participate in programs to improve client and customer satisfaction.
* Assist in the management of day-to-day activities of the assigned locations.
* Assist with management duties as assigned.
* Courteously assist customers.
* Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility Manager.
* Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
* Assist with cleanup of debris, water, oil spills and etc.
* Substitute for any position, if necessary.
* Have a thorough knowledge of all areas of the garage, thorough knowledge of the major streets, landmarks and freeways in the area of the garage.
* Complete other duties as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience - Minimal high school diploma or equivalent and a minimal month related experience or training; or equivalent combination of education and experience.

Oral Communication - Speaks clearly; Listens and gets clarification; Responds well to questions.

Written Communication - Writes clearly and informatively; Able to read and interpret written information.

Customer Service - Maintains positive attitude. Responds to requests for service and assistance.

Adaptability - Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment - Exhibits sound and accurate judgment.

License Requirement - The employee will be required to have and maintain a valid state-issued driver's license with a current address and acceptable driving record.

Physical Demands - These physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects and to talk.

The employee is occasionally required to climb or balance; stoop, kneel or crouch. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.