Drug Abuse Foundation jobs

Responsibilities: Provides tier 2 technical support and system access to approximately 15,000 customers using ServiceNow ticketing system. Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software. Required/Preferred Skills: Professional experience working with computers in a Help Desk/Support role. Required 1 Years Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise. Required 1 Years Strong Customer Service Skills. Required 1 Years Previous experience with ServiceNow. Highly desired 1 Years CompTIA A+ Certification. Highly desired 1 Years.

The TSUBAKI name is synonymous with excellence in quality, dependability and customer service. U.S. Tsubaki is a leading manufacturer and supplier of power transmission and motion control products. As a part of a vast, international network of corporate and industrial resources, Tsubaki offers its customers the finest state-of-the-art products available in the world and we strive to be the "Best Value" supplier in the industry. Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description - other tasks may be assigned and expected to be performed. Performs setups and adjustments of machinery for assembling metal chain parts Interprets job specifications and reads blueprints. Inspects products to verify conformance utilizing various measuring devices. Assembles parts to product specifications per print. Maintains record keeping for jobs and inventory. Coordinates with others to achieve maximum throughput and meet department and company goals. Ensures compliance with OSHA regulations and workplace safety regulations. Operates material handling equipment including but not limited to forklifts, cranes and hoists. Uses good judgment and works in a safe responsible manner. Other tasks/functions as assigned. General knowledge and ability to safely use hand tools. Other tasks, functions and projects as assigned. Requirements: High school diploma or equivalent preferred; equivalent relevant experience may be considered 1 - 2 years manufacturing related experience. Ability to input to and retrieve from computer based software programs. Able to perform moderately active work typical of a manufacturing plant environment. Examples include pushing, pulling, lifting, standing, bending, twisting. Safety Sensitive position Exhibits required in-depth job knowledge and skills Able to solve problems and determine a course of action Troubleshoots and anticipates problems Has the ability to influence others in the work group in a positive manner Can prioritize the work and coordinate with others Fosters a team environment Supports complex customer's needs/requests Exhibits a sense of urgency to get the job done Understands, responds and supports fostering good employee relations Exhibits punctuality and dependability U.S. Tsubaki offers: A competitive compensation package, including health benefits effective on date of hire, generous 401(k) match and profit sharing, education reimbursement, and annual bonus potential Paid Time Off ("PTO") 90-day and 180-day performance reviews Shift differential pay for 2nd and 3rd shift Weekly bonus potential Paid training Shift: 4 days a week, 10 hours per day. Days: Monday - Thursday (standard schedule). Overtime may be required on Fridays/Saturdays according to business needs. Learn more about U.S. Tsubaki at: ************************* The estimated salary range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors. Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability PM21 PI65184bce111c-37***********1

Immediate need for a talented Financial Services Representative. This is a 06+ months contract opportunity with long-term potential and is located in Colombus, OH (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-93606 Pay Range: $18.50 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan. Key Responsibilities: Hours: 8 hrs. per day || 40 hrs. in a week Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process Start date is flexible. Looking for contingent worker to work 12 PM to 5 PM Monday through Friday. Training will be in office but will only be required to come in 2 days per week either Monday and Tuesday or Tuesday and Wednesday after training is completed. Provides prompt efficient service for assigned product and/or service center internal and external customers. Follows up with appropriate internal administrative areas for completeness and accuracy of the end policy/account product. Reviews, underwrites, and processes applications for client contracts, client withdrawals, and life withdrawals in accordance with government regulations, contract provisions, and internal procedures and controls. Requests additional information when necessary. Communicates with customers, other departments, regional and/or field offices and other industry companies through oral and written communications. Maintains appropriate records. Provides quality customer service by demonstrating and understanding customer needs and emphasizing timely responses. Researches and corrects errors. Demonstrates the initiative and flexibility to identify situations that require exception processing and seek alternatives from more experienced personnel. Performs other duties as requested. Key Requirements and Technology Experience: Key Skills; Customer Service, technical proficiency I.e MS office and excel, problem Solving Four years of work experience. Work experience with undergraduate studies preferred. Knowledge: General office practices, customer service, and office equipment. Information systems and insurance/financial services industry practices (i.e. annuities, mutual funds) preferred. Basic mathematics and problem-solving techniques. Excel skills preferred. Ability to prioritize own work within standards. Effective written and oral communication skills to interact with customers, team members, and management. Decision making skills necessary for customer contacts. Ability to identify and evaluate problems and analyze customer inquiries and determine the appropriate action. Decision making skills necessary for problem identification and correction. Proven ability to operate a CRT and PC. Education: High school diploma. Undergraduate diploma desirable. Participation in technical coursework such as LOMA, CLU, ChFC desirable. Our client is a leading Financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Title: Account Operations Manager Duration: Full-Time We re looking for an Account Operations Manager who can blend strong technical support experience with relationship-focused client management. This role supports multiple business partners, ensures smooth service delivery, and drives continuous improvement across IT operations. You ll be the go-to point of contact for escalations, performance reviews, and operational alignment ideal for someone who naturally balances technical depth with polished communication. Key Responsibilities Build strong working relationships with client stakeholders and internal delivery teams Understand business needs and translate them into actionable technical requirements Function as the primary escalation point for service issues and technical inquiries Track service delivery performance and ensure commitments are consistently met Prepare root cause analyses and follow-up action plans after major incidents Lead account review meetings, strategy discussions, and status presentations Identify opportunities to streamline processes, enhance service quality, and introduce improvements Monitor account metrics and generate regular performance reporting Prioritize and coordinate multiple concurrent initiatives across assigned accounts Stay updated on emerging technologies relevant to client environments Must-Have Skills (Highly Specific What the Client Truly Wants) These are non-negotiable and should be clearly visible on a resume: ServiceNow Hands-on experience with Incident, Problem, Change, and reporting ITIL v3 or v4 Certification Required (not optional) Healthcare or Medicaid industry experience Must have direct exposure 3+ years in technical support or service desk operations Strong understanding of Windows & Linux operating environments Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, etc.) Experience generating detailed Root Cause Analysis documentation Ability to monitor SLAs, interpret performance metrics, and drive service improvements Professional communication and client-facing escalation handling Ability to manage multiple technical projects or operational workstreams at once Preferred Skills (Not required, but adds value) Experience managing multiple account portfolios Familiarity with cloud-based tools or enterprise architectures Exposure to process automations or optimization initiatives Experience preparing executive-level reports and dashboards Don t Apply If You have no experience in healthcare or Medicaid systems You are not ITIL certified You have never worked with ServiceNow You do not have at least 3 years of hands-on technical support experience You cannot handle on-call responsibilities when needed You lack foundational skills in Windows, Linux, or networking basics

Title Help Desk Analyst Duration 12/14/2025 - 06/06/2026 Interview Mode In Person Only Years of experience: 0-4 years (2-year college degree or equivalent technical study - preferred) Compensation $20/hr on W2 INTRODUCTION Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred. General Description Position is a hybrid model. Selected applicants will be required to work remotely and report on-site. Hours are Monday- Friday- 8:00 am to 4:00 pm IN OFFICE (1 day REMOTE: Tuesday, Wednesday or Thursday). Note: 35 hour workweek. All training will be conducted on premises. 2-year college degree or equivalent technical study - preferred Training on the AOC procedures and system will be provided. SUMMARY: The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures. Qualifications and Skills Desired: • Microsoft Windows 10 • Knowledge of Microsoft Windows Server, Active Directory, and Office 365 - training on AOC mainframe systems will be provided. • Experience using Microsoft Excel, Word and Visio • Must have good clear communication skills Responsibilities: • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications. • Maintain a working knowledge of Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions taken to resolve them. • Provide first response help desk support to all customers and users. • Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests. • Provide support for AOC business applications. • Provide follow-up status to end-users in accordance with specified support policies and procedures. • Ensure closed problems are adequately documented. Skills Summary (Bullet Points) Data Entry - Required, 3 years Email (Outlook) - Required, 2 years Calm demeanor while handling upset users - Required, 2 years MS Excel - Highly Desired, 1 year MS Word - Highly Desired, 1 year MS Visio - Highly Desired, 1 year

WHO (Event Contractors) If you value: FLEXIBILITY - Events typically take place during the weekends (which may include Thursday or Friday set up days.) As an independent contractor, you set your schedule - you choose which event(s) to accept! EXCITEMENT - You will attend some of the top sports venues in your state. Never a dull moment! You may even be invited to travel to top tournaments. NEW TECHNOLOGY - Hands-on experience with the latest streaming software and technology!SUPPORT - We want to see you succeed by providing the tools and resources of Best To-Dos and Practices for the field. WHAT (Contract Services Needed) TRACK - Receive and handle all event equipment, including camera gear & marketing assets.EXECUTION - Set up BallerTV's streaming system (filming equipment) at each court (or field). Move safely, be efficient and maneuver with a sense of urgency throughout your workday.MONITOR - Ensure each game's stream is steady and consistent. Operate and troubleshoot equipment and technology, maintain communication with the BallerTV team throughout the event. ENJOY - Watch live sports while working! How cool is that?FLEXIBILITY - This role is a part-time, weekend contractor position. Some events start as early as 6AM and run as late as 10PM. You may be asked to travel up to 40 miles one way. PAY - Rates vary depending on the area and will be at least $16 an hour. Please note: Daily Shifts can be over 12 hours long. A weekend tournament (Fri, Sat, Sunday) can be over 30 hours of work. It is not for everyone and requires you to be on your feet and lift heavy objects. BALLERTV'S STORY Do you believe in underdog stories or game changing moments? BallerTV is a venture-backed startup, building the world's largest sports network from the ground up! In 2021, BallerTV live-streamed over 350,000 youth tournaments! Similar to the early days of ESPN, BallerTV is rapidly expanding the spectrum of sports coverage and changing the landscape of sports broadcasting! Required QualificationsMust be 18 years of age Must complete a pre-event background check Must be familiar with iOS devices and products Must be personable and professional at all times Must have the ability to multitask with a strong attention to detail Must possess a positive winning attitude Preferred QualificationsExperience in (live) event production, sports, or any customer facing position is a plus!Knowledge, interest, and experience within grassroots soccer, lacrosse, basketball, volleyball, football and/or wrestling is a plus! Having a current and valid Driver's license to receive and transport event equipment. Job Type: Weekend Work - ContractVisit **************** for more information.

We're looking for a Plant Manager to lead operations at our baked goods facility. This role ensures production efficiency, product quality, safety, and compliance with food industry standards while driving continuous improvement. Key Responsibilities Oversee daily plant operations (production, packaging, maintenance, logistics). Lead and develop staff, fostering teamwork and safety. Ensure compliance with food safety regulations (HACCP, GMP). Monitor budgets, production metrics, and operational performance. Drive efficiency, reduce waste, and implement process improvements. Qualifications Bachelor's degree preferred; relevant experience required. 7+ years in baked goods manufacturing, 5+ in leadership. Strong knowledge of baking processes and food safety standards. Excellent leadership, problem-solving, and communication skills. Benefits Competitive pay and incentives Health, dental, vision, retirement plans Career growth opportunities

**Description:** Lockheed Martin Space is seeking candidates who are energized and passionate about helping us build the space technologies of tomorrow\. We are going to Mars and beyond\.\.\.join us in the journey\! The Asset Specialist duties include receiving, processing, stocking, issuing, kitting, moving, transporting and expediting of production property and equipment, replenishment of required tooling and consumable operating supplies for the production work areas\. The job requires accurate updates of system records and manual records indicating the correct inventory levels of each material\. Successful candidates will be able to lift and handle up to 50 lbs\., stand for 9 hours per day, operate material handling equipment i\.e\. tran\-stacker, reach trucks, powered aerial lift devices, pallet jacks, drive a van or truck and climb up and down ladders and stairs\. **Basic Qualifications:** - Ability to obtain and maintain a Secret clearance\. - Inventory and equipment accountability experience\. - Must have and maintain a valid driver's license\. - Must be willing and able to work alternate shifts, non\-standard work schedules, and extended hours as required\. - Excellent customer service skills\. - Knowledgeable of inventory storage and retrieval systems\. **Desired Skills:** \- Receiving and warehouse/stockroom experience\. \- Ability to operate handheld scanners or tablets\. \- Proficiency in use of Microsoft Office suite\. \- Familiar with manufacturing and test operations\. \- Knowledge of equipment calibration recall processes, as well as tooling applications\. \- Must be able to demonstrate and apply basic math with knowledge of unit of measure conversions\. **Security Clearance Statement:** This position requires a government security clearance, you must be a US Citizen for consideration\. **Clearance Level:** Secret **Other Important Information You Should Know** **Expression of Interest:** By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match\. Should this match be identified you may be contacted for this and future openings\. **Ability to Work Remotely:** Onsite Full\-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility\. **Work Schedules:** Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees\. Schedules range from standard 40 hours over a five day work week while others may be condensed\. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits\. **Schedule for this Position:** 9x80 every other Friday off The base range for this position in Colorado is $23\.40 \- $39\.12\. Benefits offered: Medical, Dental, Vision, Life Insurance, Short\-Term Disability, Long\-Term Disability, 401\(k\) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays\. The wage range and benefits summary is a general guideline and is governed by the applicable collective bargaining agreement when extending an offer\. **Lockheed Martin is an equal opportunity employer\. Qualified candidates will be considered without regard to legally protected characteristics\.** **The application window will close in 90 days; applicants are encouraged to apply within 5 \- 30 days of the requisition posting date in order to receive optimal consideration\.** At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges\. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work\. With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility\. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work\. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility\. If this sounds like a culture you connect with, you're invited to apply for this role\. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs , and apply for roles that align with your qualifications\. **Experience Level:** Hourly/Non\-Exempt **Business Unit:** SPACE **Relocation Available:** No **Career Area:** Logistics **Type:** Full\-Time **Shift:** First

Service & Support Specialist The primary role of the Service & Support Specialist includes the repair, operation, maintenance, and troubleshooting of audio/visual equipment. This position requires working in a variety of environments, including government facilities, event venues, corporate offices, educational institutions, and healthcare facilities. The primary goal is to ensure an ongoing functioning AV system while providing clear and effective communication with customers through various ticketing systems. ROLES AND RESPONSIBILITIES: Ability to lead and communicate with internal employees and external customers independently on service calls, health checks, and preventative maintenance visits Ability to set up and operate A/V equipment for boardroom meetings, town halls, etc. Ability to perform routine maintenance of AV equipment Ability to quickly diagnose and resolve technical issues onsite and remotely. Ability to think critically and creatively to find solutions. Provide technical assistance to clients and event organizers Provide accurate and detailed reports in various ticketing systems and forms Analyze and interpret system drawings Perform hardware upgrades to all AV components Registration and setting changes of VTC codec endpoints (Cisco, Poly, Logitech, etc.) Proficient with Crestron, AMX, Extron, Shure, Biamp, and QSC hardware components Proficient with Crestron Toolbox, Biamp Tesira, Q-SYS, and Shure software Knowledge of networking fundamentals such as TCP/IP, addressing, firewalls, routers, VLANs, and VPN. Configure and adjust digital signal processors (DSP), including Biamp and QSC Fine-tune audio-video systems to ensure optimal performance Ability to work with a remote system programmer to load and diagnose interfaces Extensive background in troubleshooting complex audio, video, and network-related issues Knowledge of Advanced signal flow for audio, video, and control Minor programming capabilities (Crestron/QSC/Extron) - changes and troubleshooting Comfortable and able to communicate with C-Level executives Ability to educate customers on installed equipment Provide any required deliverables at the end of a service call, health check, or preventative maintenance visit SUCCESS FACTORS: A high level of customer centricity Strong team player with the ability to adapt to diverse team members Ability to perform in a fast-paced/high-volume environment Excellent verbal and written communication skills Exceptional Critical Thinking skills Detail Oriented- a high level of attention to detail is required A high level of time management, accountability, and prioritization skills Self-motivated, goal-oriented, and driven to accomplish department goals Ability to be organized, problem solve complex system problems, and be solution-oriented Proficient in Microsoft Office (Word, Excel, Outlook) and ticketing systems Ability to balance multiple tasks with changing priorities Ability to work and think independently and ensure that deadlines are met Understanding of network infrastructure and A/V system design Familiar with the current version of BICSI and AVIXA best practices WORK ENVIRONMENT: Must be able to work in a variety of physical positions, including climbing, sitting, standing, walking, and driving When working on site, you may be required to wear common protective safety equipment, such as safety glasses, gloves, hearing protection, and hard hats EXPERIENCE AND EDUCATION: 5+ years' experience in collaboration or Audio-Visual Integration High School Diploma or equivalent experience required REQUIRED TRAINING AND CERTIFICATIONS: AVIXA CTS Dante Level II Biamp Tesira QSC Level II Crestron Level II Extron Certified AV Associate OSHA 10 Must have a valid driver's license Possess or complete the following Certifications or Training within six months of employment: AVIXA CTS-I Dante Level III Advanced Networking Pixel Technologies is an equal opportunity employer. All candidates agree to complete a selection assessment and pre-employment drug screen.

Immediate need for a talented Provider Integration Specialist. This is a 04 Months Contract opportunity with long-term potential and is located in Norwood ,OH(Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:25-93110 Pay Range: $45 - $47/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: Physician onboarding; may consider locum recruiter. Required: Organized, positive attitude (Include within key requirements, Must have skills: - At least two and half (2.5) years of experience with significant physician interaction Must Have Bachelor's Degree At least five (5) years of process improvement and/or project management experience in a healthcare environment. Demonstrated knowledge and application of Lean and/or Six Sigma process improvement. Knowledge and application of a wide variety of advanced performance improvement tools and methods. Strong organizational skills leading a combination of direct and dotted line reporting relationships. Exhibits strong, collaborative leadership qualities. Outstanding internal and external communication skills, with a demonstrated ability to connect with people. Ability to prioritize and deliver on key initiatives. Demonstrated commitment to the highest standards of performance within time and budget constraints. High levels of initiative, drive and poise coupled with qualities of maturity, professionalism, flexibility, and patience. Unquestionable integrity and business ethics. Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Immediate need for a talented Customer Service - Financial Services Representative. This is a 06 months contract opportunity with long-term potential and is located in Columbus, Ohio (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job ID: 25-87269 Pay Range: $18.50 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan. Key Responsibilities: Credit Check: Due to the fiduciary accountabilities within this job, a valid credit check and/or background check will be required as part of the selection process. Start date is flexible. Looking for contingent worker to work 12 PM to 5 PM Monday through Friday. Training will be in office but will only be required to come in 2 days per week either Monday and Tuesday or Tuesday and Wednesday after training is completed. Provides prompt efficient service for assigned product and/or service center internal and external customers. Follows up with appropriate internal administrative areas for completeness and accuracy of the end policy/account product. Reviews, underwrites, and processes applications for annuity contracts, annuity withdrawals, and life withdrawals in accordance with government regulations, contract provisions, and internal procedures and controls. Requests additional information when necessary. Communicates with customers, other departments, regional and/or field offices and other industry companies through oral and written communications. Maintains appropriate records. Provides quality customer service by demonstrating and understanding customer needs and emphasizing timely responses. Researches and corrects errors. Demonstrates the initiative and flexibility to identify situations that require exception processing and seek alternatives from more experienced personnel. Performs other duties as requested. Key Requirements and Technology Experience: Key skills; Customer Service, technical proficiency I.e MS office and excel, problem Solving Four years of work experience. Work experience with undergraduate studies preferred. General office practices, customer service, and office equipment. Information systems and insurance/financial services industry practices (i.e. annuities, mutual funds) preferred. Basic mathematics and problem-solving techniques. Excel skills preferred. Ability to prioritize own work within standards. Effective written and oral communication skills to interact with customers, team members, and management. Decision making skills necessary for customer contacts. Ability to identify and evaluate problems and analyze customer inquiries and determine the appropriate action. Decision making skills necessary for problem identification and correction. Proven ability to operate a CRT and PC. High school diploma. Undergraduate diploma desirable. Participation in technical coursework such as LOMA, CLU, ChFC desirable. Our client is a leading Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

**Who We Are** Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. **What We Offer** Salary: $160,000.00 - $220,000.00 Location: Dallas-Richardson,TX You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits (********************************** . ** Summary:** Provides leadership and direction through managers. Is accountable for the performance and results of a region or related job families. Executes segment/functional business plans and contributes to the development of segment/functional strategy. Decisions are guided by segment/functional strategy and priorities. Directs and controls the activities of a broad functional area. **Job Description:** The Applied Global Services (AGS) Division is seeking a Director, Site Operations to provide strategic leadership to a customer location supporting the Applied Materials business strategy. This position will provide strategic leadership over FPM, Quality, EHS and OCE Service, Safety, Quality, Delivery and Profitability. This proven leader will have a prioritization focused on increased speed and customer outcomes. S/he will prioritize the short and long-range strategies of the organization with a focus on execution. The position will report to the VP, North America Customer Services and Support Organization and will be located in Richardson, TX. **Key Responsibilities/Qualifications** : + Provide leadership to the staff to ensure all customer installation, repair and maintenance activity is performed in compliance with Company policies, business processes and quality standards. + Requires both effective management of daily activities and development of process improvements to address any identified deficiencies. + In concert with the BU Finance Team, responsible for annual budgeting and monthly forecast updates for operating expenses and capital expenditures. + Must build strong working relationship with peers to ensure alignment on daily operations and strategic initiatives to achieve common business goals. + Develop and maintain standards, procedures, and operational processes for the site that meet or exceed industry standards. + Stay knowledgeable of competition and important emerging technologies and standards. + Establish a culture of innovation and continuous improvement, always challenging the team to find new ways to improve the customer experience and drive improved business performance. + Develop the site management team, building their capabilities as individuals and as a team, and preparing future leaders for additional responsibilities. + Develop a strong working relationship with functional leaders, ensuring alignment with Company's standards and objectives, and providing input and feedback on field operational challenges and support needs. + Provide strategic direction to maintain and improve customer trust while achieving long term Company growth and business goals. **Skills, Knowledge, Experience & Education** At Applied Materials, Make Possible is about unlocking new opportunities - with our customers and within our own company. The ideal candidate will have the following: + Preferred, BA/BS in Engineering or Business/Operational Management + 7-10+ years of progressive functional experience, within a complex global company. + 5+ years of leadership experience in a 24/7 environment + Strong Business and Financial Acumen + Strong communications skills displayed through effective written communications, both technical and non-technical, and the ability to present in a manner of influence and impact + Displayed ability to apply knowledge of business and the marketplace to advance operational goals and objectives. **Other Suitability Factors** We are a catalyst to unlock the power of our customers' ideas and are committed to overcoming challenges that seem insurmountable. To succeed in this role requires a **capacity for complexity** and **temperament** that includes: + A very mature individual with the right balance of confidence and humility. + Process oriented while also strongly developing and relying on interpersonal relationships across the company + Executive presence and ability to connect equally well upwards, downwards and sideways in the organization + Self-motivated and driven towards excellence + A high level of EQ to be able to manage across a large team with significant diversity + Ability to distinguish between and prioritizing urgent and important issues + Situational awareness and complex decision-making ability appropriate for the situation **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** Yes, 20% of the Time **Relocation Eligible:** Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site (**************************************************** accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_****************, or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

We are a leading learning services firm specializing in Learning & Development (L&D) staff augmentation. Through our Learning Talent service line, we partner with global organizations to connect them with high-caliber training professionals on a flexible, contract basis. One of our long-standing clients-a premier provider of tax, audit, and compliance software-relies on us to identify experts who can deliver high-impact product training to their customers. We're currently expanding our network of freelance training professionals to support on-demand virtual delivery engagements. Location: United States (Remote) Type: Contract / Freelance / Ad Hoc Projects Compensation: Competitive hourly rate (commensurate with experience) About the Role You will deliver engaging, software-focused training sessions to the client's customers, helping them understand and effectively use complex tax or audit applications. These are virtual, web-based sessions that occur on an ad hoc basis, depending on customer need. This is not a full-time role. It is ideal for freelancers, semi-retired professionals, or independent consultants who enjoy teaching and are seeking flexible, remote work that leverages their domain and software expertise. Job requirements Who we are looking for You're a great fit if you: Have 3+ years of hands-on experience in tax or audit within a public accounting firm, corporate tax department, or equivalent environment Must have 3+ years of overall experience with CCH Axcess, including recent, hands-on use within the past 12 months Have experience in training, onboarding, or customer education-whether formal or informal Are confident delivering live, remote product training using platforms like Zoom, WebEx, or MS Teams Are US-based and available for ad hoc freelance work during standard business hours Nice to Have CPA or EA designation Prior experience as a software trainer, implementation consultant, or customer success professional Experience working directly with customers or end users of financial/tax software Background in adult learning, instructional design, or technical communication What we offer Fully remote, flexible contract work-scheduled in advance, based on your availability The opportunity to apply your tax/audit expertise in a new, rewarding context Competitive compensation per engagement Access to future freelance opportunities with top-tier L&D clients How to apply If you meet the qualifications and are interested in joining our extended network of freelance professionals, please apply, we would love to hear from you! We look forward to learning more about your experience and how you can support our client's learners. All done! Your application has been successfully submitted! Other jobs

WHO (Event Contractors) If you value: FLEXIBILITY - Events typically take place during the weekends (which may include Thursday or Friday set up days.) As an independent contractor, you set your schedule - you choose which event(s) to accept! EXCITEMENT - You will attend some of the top sports venues in your state. Never a dull moment! You may even be invited to travel to top tournaments. NEW TECHNOLOGY - Hands-on experience with the latest streaming software and technology!SUPPORT - We want to see you succeed by providing the tools and resources of Best To-Dos and Practices for the field. WHAT (Contract Services Needed) TRACK - Receive and handle all event equipment, including camera gear & marketing assets.EXECUTION - Set up BallerTV's streaming system (filming equipment) at each court (or field). Move safely, be efficient and maneuver with a sense of urgency throughout your workday.MONITOR - Ensure each game's stream is steady and consistent. Operate and troubleshoot equipment and technology, maintain communication with the BallerTV team throughout the event. ENJOY - Watch live sports while working! How cool is that?FLEXIBILITY - This role is a part-time, weekend contractor position. Some events start as early as 6AM and run as late as 10PM. You may be asked to travel up to 40 miles one way. PAY - Rates vary depending on the area and will be at least $16 an hour. Please note: Daily Shifts can be over 12 hours long. A weekend tournament (Fri, Sat, Sunday) can be over 30 hours of work. It is not for everyone and requires you to be on your feet and lift heavy objects. BALLERTV'S STORY Do you believe in underdog stories or game changing moments? BallerTV is a venture-backed startup, building the world's largest sports network from the ground up! In 2021, BallerTV live-streamed over 350,000 youth tournaments! Similar to the early days of ESPN, BallerTV is rapidly expanding the spectrum of sports coverage and changing the landscape of sports broadcasting! Required QualificationsMust be 18 years of age Must complete a pre-event background check Must be familiar with iOS devices and products Must be personable and professional at all times Must have the ability to multitask with a strong attention to detail Must possess a positive winning attitude Preferred QualificationsExperience in (live) event production, sports, or any customer facing position is a plus!Knowledge, interest, and experience within grassroots soccer, lacrosse, basketball, volleyball, football and/or wrestling is a plus! Having a current and valid Driver's license to receive and transport event equipment. Job Type: Weekend Work - ContractVisit **************** for more information.

Yes Region: Americas Country: USA The Global Business Unit Director is responsible to manage a team of multiple global program managers / Customer Focus Team leads or a group of customers sub-division, or manage a significant or strategic account rapidly growing in the AI space . Additionally, this role provides collaborative support to Sales and Business Development for new and competitive business quotes for manufacturing, product solutions, repair or design services. The Director is responsible to manage the overall relationship with a group of customers including, but not limited to, the following responsibilities: * Contract and commercial management * Account profitability and financial performance * Overall Customer Satisfaction * Developing and executing Account Plans for growth * Pricing and quoting (supervising activities from Sales, SCM, Quoting and CFT) * Identifying customer needs and expectations and opportunities for growth * Supporting Sales and Business Development for new and competitive business quotes * Coordination of new program introductions and product transfers between sites Ideal Experience * Relevant experience in leading account engagements with responsibility for customer satisfaction, contract negotiation, commercial management, financial performance and team leadership. * Working knowledge of EMS/JDM/ODM business engagement models. * Experience in working with contemporary supply chain management principles, practices and buying behaviors. * Demonstrated ability to achieve financial performance objectives in both revenue and profit. * Comfort with key operational and financial metrics; with a track record of always knowing your numbers * Significant experience with information and management systems-not just planning them but implementing and adapting them to be meaningful in achieving superior results in complex operations * Five years experience in Account Management, Bus. Dev related roles with a proven track record * Able to successfully mentor and motivate a geographically dispersed and culturally diverse organization in a fast-paced, demanding, volatile business environment * Strategic thinking combined with a capability to deep-dive day to day tactical operational issues as required. Ability to think quickly, learn rapidly and make fast decisions * Strong analytical skills with the ability to challenge and make decisions based on limited data * Ability to manage complexity across multiple organizations and product lines * Hardware manufacturing, preferably with EMS background. Multi-Geo Site Ops and P&L Responsibility is a plus * Hardware Procurement, OEM experience is preferred Physical Demands * Duties of this position are performed in a normal office environment. * Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. * Repetitive manual movements (e.g., data entry, using a computer mouse, etc.) are frequently required. * Frequent overnight travel may be required * Duties of this position may require working very long hours for months at a time Typical Experience * Twelve plus years of relevant experience Typical Education * Bachelor's degree in related field, or consideration of an equivalent combination of education and experience. MBA is preferred. * Educational requirements may vary by geography. Notes This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time. The salary range described in this posting is an estimate by the Company, and may change based on several factors, including by not limited to a change in the duties covered by the job posting, or the credentials, experience or geographic jurisdiction of the successful candidate. Salary Range: 140,000-195,000 USD/year Celestica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. This policy applies to hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral and other aspects of employment and also states that retaliation against a person who files a charge of discrimination, participates in a discrimination proceeding, or otherwise opposes an unlawful employment practice will not be tolerated. All information will be kept confidential according to EEO guidelines. Celestica is an E-Verify employer. Location: This is a remote position, with travel as necessary. We are open to considering candidates close to any of our US locations in Massachusetts, Pennsylvania, Minnesota, Texas, Arizona, Oregon or California as well as locations near major airports such as the Northeast, Southeast, Midwest and Pacific Coast. COMPANY OVERVIEW: Celestica (NYSE, TSX: CLS) enables the world's best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development - from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud. Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers. Celestica would like to thank all applicants, however, only qualified applicants will be contacted. Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services. Job Segment: Supply Chain Manager, Business Development, Supply Chain, Data Entry, Supply, Operations, Sales, Administrative

Description:Lockheed Martin Space is seeking candidates who are energized and passionate about helping us build the space technologies of tomorrow. We are going to Mars and beyond...join us in the journey! The Asset Specialist duties include receiving, processing, stocking, issuing, kitting, moving, transporting and expediting of production property and equipment, replenishment of required tooling and consumable operating supplies for the production work areas. The job requires accurate updates of system records and manual records indicating the correct inventory levels of each material. Successful candidates will be able to lift and handle up to 50 lbs., stand for 9 hours per day, operate material handling equipment i.e. tran-stacker, reach trucks, powered aerial lift devices, pallet jacks, drive a van or truck and climb up and down ladders and stairs. Basic Qualifications: * Ability to obtain and maintain a Secret clearance. * Inventory and equipment accountability experience. * Must have and maintain a valid driver's license. * Must be willing and able to work alternate shifts, non-standard work schedules, and extended hours as required. * Excellent customer service skills. * Knowledgeable of inventory storage and retrieval systems. Desired Skills: * Receiving and warehouse/stockroom experience. * Ability to operate handheld scanners or tablets. * Proficiency in use of Microsoft Office suite. * Familiar with manufacturing and test operations. * Knowledge of equipment calibration recall processes, as well as tooling applications. * Must be able to demonstrate and apply basic math with knowledge of unit of measure conversions. Security Clearance Statement: This position requires a government security clearance, you must be a US Citizen for consideration. Clearance Level: Secret Other Important Information You Should Know Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings. Ability to Work Remotely: Onsite Full-time: The work associated with this position will be performed onsite at a designated Lockheed Martin facility. Work Schedules: Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits. Schedule for this Position: 9x80 every other Friday off The base range for this position in Colorado is $23.40 - $39.12. Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays. The wage range and benefits summary is a general guideline and is governed by the applicable collective bargaining agreement when extending an offer. Lockheed Martin is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics. The application window will close in 90 days; applicants are encouraged to apply within 5 - 30 days of the requisition posting date in order to receive optimal consideration. At Lockheed Martin, we use our passion for purposeful innovation to help keep people safe and solve the world's most complex challenges. Our people are some of the greatest minds in the industry and truly make Lockheed Martin a great place to work. With our employees as our priority, we provide diverse career opportunities designed to propel, develop, and boost agility. Our flexible schedules, competitive pay, and comprehensive benefits enable our employees to live a healthy, fulfilling life at and outside of work. We place an emphasis on empowering our employees by fostering an inclusive environment built upon integrity and corporate responsibility. If this sounds like a culture you connect with, you're invited to apply for this role. Or, if you are unsure whether your experience aligns with the requirements of this position, we encourage you to search on Lockheed Martin Jobs, and apply for roles that align with your qualifications. Experience Level: Hourly/Non-Exempt Business Unit: SPACE Relocation Available: No Career Area: Logistics Type: Full-Time Shift: First

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Location: Gloucester,MA You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. Applied Materials' Ion Implantation Business Unit is searching for an intern to join our team in summer 2026! Our group works on developing plasma processing tools in ion implantation, dry etch, deposition and material modification. The position will entail the following: * Perform numerical investigations of elements of semiconductor processing tools using commercial and in-house software. * Analyze obtained results, draw scientific conclusions, and present at internal meetings. * Lead small design projects involving beamline and plasma source optimization. Requirements * Student must be pursuing a M.S. or Ph.D. program in Physics, Electrical Engineering, Nuclear Engineering, Mechanical Engineering, Chemistry, or a related field. * Student must be in good academic standing at their university, with a GPA of 3.0 or above on a 4.0 scale. * Experience in ion beam transport, magnet design or plasma modeling preferred. * Quick learner. 2026 Summer Internship program start/end dates: Tuesday, May 26 - Friday, August 14 Monday, June 8 - Friday, August 28 Monday, June 15 - Friday, September 4 Compensation $41 - $50 per hour Applications will be reviewed on a rolling basis. Note: This position may close early based on application volume or candidate selection. Additional Information Time Type: Full time Employee Type: Intern / Student Travel: Yes, 10% of the Time Relocation Eligible: Yes The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_****************, or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. An overview of this role As the Manager, People Business Partners, Engineering, you'll be a strategic partner to engineering leaders, VP/Sr. Director level, helping them navigate change, mature their organizations, and build a healthy, high-performance culture. You'll focus on engineering-specific challenges such as evolving job architecture and leveling, supporting leadership transitions at the executive level, and driving consistency in how we develop, calibrate, and grow engineering talent across distributed teams. In this role, you'll work on a global scale, with a particular focus on supporting leaders globally, and you'll play a key part in making complex transformations feel clear and manageable for both leaders and their teams. You'll report into the PBP organization and work closely with peers like current and former Engineering PBPs to shape how GitLab's engineering function operates as we continue to grow. You'll be expected to quickly build trust with senior engineering leaders, lean into engineering-wide processes like calibrations and offsites, and help bring cohesion to a leadership team that spans tenured GitLab team members and newer leaders. This is a good fit if you enjoy working in a fast-paced tech environment, are comfortable with ambiguity and change, and want to make a visible impact on how engineering teams are structured, supported, and set up to deliver results. What You'll Do Partner with senior engineering leaders, including VP/senior directors, to understand their organizations, priorities, and challenges, and translate these into clear people and business priorities. Drive and support job architecture changes in Engineering, including the introduction of new levels, to help leaders adopt and mature consistent role expectations and career paths. Lead and facilitate key Engineering people processes, such as calibrations, in close partnership with the PBP team and cross-functional partners like Talent Management. Advise and coach engineering leaders on topics such as organization design, change management, and navigating global teams, including basic EMEA considerations. Work closely with other PBPs and Talent partners to share insights, align on approach, and ensure a consistent, high-quality experience for Engineering leaders and their teams. Use data and qualitative feedback to identify trends in the Engineering organization and recommend actions that improve effectiveness, engagement, and performance. Support planning and execution of Engineering offsites and other key forums so leaders can align on priorities, make decisions, and move work forward efficiently. What You'll Bring Experience as a People Business Partner or similar role supporting engineering or technical organizations, ideally with exposure to fast-paced tech environments of comparable size and complexity. Background working with senior leaders, including Senior Directors and Vice Presidents, with the ability to build trusted relationships, influence decision-making, and provide clear, data-informed guidance. Experience supporting globally distributed teams, including familiarity with working across multiple regions and time zones and navigating regional differences such as those in EMEA. Comfort operating in periods of organizational change or transformation, such as job architecture updates, leadership transitions, or shifts in team structure and culture, while balancing strategic work (for example, organizational design, leadership effectiveness, and culture initiatives) with hands-on execution of core People processes. Strong communication and collaboration skills, including working asynchronously and partnering cross-functionally with Talent Acquisition, Total Rewards, and other People teams. Openness to learning GitLab's ways of working and applying transferable experience from related domains (such as product or IT) while developing a deeper understanding of engineering needs. About the team The Engineering People Business Partner (PBP) team supports GitLab's Engineering teams globally, to build a high-performing, scalable, and globally distributed organization. You'll partner closely with senior leaders on these teams, whose members are based across the US and EMEA. You'll also collaborate asynchronously with other PBPs, Talent Management, and cross-functional partners to support organization design, performance and calibration processes, and ongoing culture and leadership development. The team is focused on maturing Engineering's people practices, creating cohesion across leaders who are at different stages in their GitLab journey, and helping the organization navigate major transformations in structure, ways of working, and leadership. You can expect quarterly travel for Engineering and PBP offsites and collaborative forums. This role also requires significant working hours overlap with US Central or East Coast time zones to support the team's global operations across multiple time zones. Candidates based in other locations who can accommodate these hours are welcome to apply. How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes. Key Responsibilities: Customer Support: • Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset. • Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication. • Resolve issues or escalate appropriately while managing customer expectations. • Maintain composure and professionalism in high-pressure and difficult situations. • Deliver a consistent and positive customer experience across all interactions. Communication & Documentation: • Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution. • Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams. • Use proper netiquette and tone to ensure effective communication, especially in written chat interactions. • Communicate ticket status, next steps, and resolutions to users promptly. Technical Troubleshooting & Resolution: • Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components. • Perform incident assessment, triage, research, training/education, resolution, and recovery. • Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively. • Install, modify, clean, or repair hardware and software as required. • Leverage both the chat and call platforms efficiently while handling multiple requests concurrently. Collaboration & Culture • Collaborate with team members to ensure service excellence and share knowledge. • Be a culture carrier by demonstrating a positive, team-oriented attitude. • Adhere to company policies and procedures, contributing to a safe and professional work environment. Additional Expectations: • Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends. • Continuously seek opportunities for self-improvement and operational efficiency. Qualifications: • High school diploma or GED required. • Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience. • Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professional in a fast-paced environment are essential. • Excellent customer service and communication skills (written and verbal). • Strong problem-solving and critical-thinking abilities. • Self-motivated with the ability to work independently and prioritize tasks under pressure. • Technical aptitude with the ability to learn and support a broad range of IT systems and applications. • Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems. ***Responsible for high quality end-user technical support, related to enterprise software and hardware An understanding of technology and the ability to apply that knowledge to support all existing systems Provides investigation, diagnosis, resolution and recovery for hardware/software problems Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment**