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Drury Hotels jobs in Burlington, NC - 55 jobs

  • Breakfast Attendant

    Drury Hotels 4.4company rating

    Drury Hotels job in Burlington, NC

    Starting at $16.00 and hour Property Location: 1767 Glidewell Drive - Burlington, North Carolina 27215You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish. Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program Retirement - Company-matched 401(k) Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025 What you will do: Make happy, delicious hot breakfasts possible for our guests. Ensure exceptional, positive experiences for our diverse team members and guests. Prepare, serve, and clean up our free hot breakfasts. Create a warm, comfortable, relaxing environment. Ensure that food safety standards are met and appropriate levels of inventory and supplies are maintained. See to it that the breakfast and lobby area are clean and well organized. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude. What we expect of you: With your can-do spirit and unique personality, you will shine at Drury Hotels. We seek friendly communicators with these qualifications. Ability to conduct accurate inventory of food items and calculate order levels Knowledge of hotel accommodations, the community, and breakfast hours Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere Ability to speak and receive direction (written and verbal direction) in English Rise. Shine. Work Happy.Hiring Immediately!
    $16 hourly Auto-Apply 60d+ ago
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  • Laundry Person

    Drury Hotels 4.4company rating

    Drury Hotels job in Burlington, NC

    Starting at $15.50 an hour! Property Location: 1767 Glidewell Drive - Burlington, North Carolina 27215You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish. Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program Retirement - Company-matched 401(k) Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025 BASIC FUNCTION & JOB DUTIES: Performs a variety of laundry duties to provide clean and sanitary linens and terry for our guests including but not limited to washing, drying, sorting, folding and inspecting items for wear and tear and stains. Ensures laundry area is kept clean and organized, maintains stock and inventory. May be asked to assist cleaning rooms/public space when needed. Ensures an exceptional guest experience by providing courteous, friendly guest service through discovering and responding promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests. GENERAL KNOWLEDGE, SKILL AND ABILITY: Requires the ability to follow verbal directions. Requires thorough knowledge of laundry procedures as well as laundry supplies. Requires ability to work with a variety of chemicals and detergents. Requires the ability to work without direct supervision. Rise. Shine. Work Happy.Hiring Immediately! At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together-across 150 hotels in 30 states-to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE Explore Our Culture Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call ************ or email **************************.
    $15.5 hourly Easy Apply 17d ago
  • Housekeeping-Laundry Attendant

    Hyatt Hotels Corp 4.6company rating

    Chapel Hill, NC job

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Laundry Attendant is responsible for processing hotel and guest laundry, including pressing, sorting and folding. Laundry Attendants use commercial pressing and folding equipment and are responsible for programming and logging of their operations. Duties may include ironing sheets, pillowcases, tablecloths, folding towels, sorting soiled linen, loading dryers and distributing linen to various storage areas within the hotel. Exceptional Benefits That Go Beyond the Basics At Hyatt, we're proud to offer a benefits package that reflects our commitment to your well-being, growth, and work-life balance. Here's what you can look forward to as part of our team: Travel Perks Enjoy 12 free room nights annually (after 90 days of service), plus discounted rates and Friends & Family Room Rates starting on day one. Health & Wellness Coverage Comprehensive Medical, Prescription, Dental, and Vision Insurance available after just 30 days of employment. Financial Security 401(k) with company match (after 1 year of service) and an Employee Stock Purchase Plan to help you invest in your future. Time Off That Matters Paid vacation, sick days, and new child leave to support your personal and family needs. Family Support Paid Family Bonding Time-8 weeks for primary caregivers and 2 weeks for supportive caregivers-plus Adoption Assistance (after 1 year of service). Education Assistance Tuition Reimbursement to help you grow professionally and pursue your passions. ️ Daily Perks Free colleague meals during your shift to keep you energized and appreciated. ️ Exclusive Discounts Save on top brands like Apple, AT&T, Verizon, Headspace, and many more. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.
    $23k-36k yearly est. 22d ago
  • Spa Desk Agent

    Marriott International 4.6company rating

    Greensboro, NC job

    Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1-year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $26k-39k yearly est. 1d ago
  • Club Concierge -Guest Experience Expert

    Marriott International 4.6company rating

    Greensboro, NC job

    Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $33k-55k yearly est. 18d ago
  • Assistant Food and Beverage Operations Manager

    Marriott International 4.6company rating

    Greensboro, NC job

    Assists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR * 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Managing Day-to-Day Operations * Assists in the ordering of F&B supplies, cleaning supplies and uniforms. * Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures. * Supports and supervises an effective monthly self inspection program. * Operates all department equipment as necessary and reports malfunction. * Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met. * Encourages and builds mutual trust, respect, and cooperation among team members. * Develops specific goals and plans to prioritize, organize, and accomplish your work. * Celebrates and fosters decisions that result in successes as well as failures. * Communicates areas that need attention to staff and follows up to ensure understanding. * Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements. * Follows property specific second effort and recovery plan. * Stays readily available/ approachable for all team members. * Demonstrates knowledge of the brand specific service culture. Ensuring Exceptional Customer Service * Provides services that are above and beyond for customer satisfaction and retention. * Serves as a role model to demonstrate appropriate behaviors. * Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. * Takes proactive approaches when dealing with guest concerns. * Sets a positive example for guest relations. * Stays readily available/ approachable for all guests. * Reviews comment cards and guest satisfaction results with employees. * Responds in a timely manner to customer service department request. Additional Responsibilities * Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. * Analyzes information and evaluates results to choose the best solution and solve problems. * Performs hourly job function if necessary. * Extends professionalism and courtesy to team members at all times. * Comprehends budgets, operating statements and payroll progress report. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $43k-62k yearly est. 35d ago
  • Front Desk Guest Experience Expert

    Marriott International 4.6company rating

    Greensboro, NC job

    Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $23k-28k yearly est. 23d ago
  • Maintenance Engineer - Part Time

    Marriott International 4.6company rating

    Greensboro, NC job

    Respond and attend to guest repair requests. Fix minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets. Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls. Perform preventative maintenance on tools and equipment, including cleaning and lubrication. Maintain daily logs of operation, maintenance, and safety activities. Communicate with guests/customers when necessary to resolve maintenance issues. Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and assist individuals with disabilities. Speak with others using clear and professional language. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move up and down stairs, service ramps, and/or ladder. Grasp, turn, and manipulate objects of varying size and weight. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $35k-46k yearly est. 22d ago
  • Banquets or Conferences Concierge

    Marriott International 4.6company rating

    Greensboro, NC job

    Meet group coordinator/host(ess) prior to functions, make introductions, and ensure that all arrangements are agreeable. Read and analyze banquet event order in order to gather guest information, determine proper set up, timeline, specific guest needs, buffets, action stations, etc. Respond to and try to fulfill any special banquet event arrangements. Follow up on special banquet event arrangements to ensure compliance. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $25k-32k yearly est. 14d ago
  • Chef de Cuisine - Amore Del Lago and Multi Outlets

    Marriott International 4.6company rating

    Greensboro, NC job

    Accountable for the quality, consistency and production of the restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area. OR * 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area. CORE WORK ACTIVITIES Ensuring Culinary Standards and Responsibilities are Met for Restaurant * Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for restaurant. * Supervises restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures. * Maintains food preparation handling and correct storage standards. * Recognizes superior quality products, presentations and flavor. * Plans and manages food quantities and plating requirements for the restaurant. * Communications production needs to key personnel. * Assists in developing daily and seasonal menu items for the restaurant. * Ensures compliance with all applicable laws and regulations regulations. * Follows proper handling and right temperature of all food products. * Estimates daily restaurant production needs. * Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. * Checks the quality of raw and cooked food products to ensure that standards are met. * Determines how food should be presented and creates decorative food displays. Leading Kitchen Team * Supervises and coordinates activities of cooks and workers engaged in food preparation. * Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. * Leads shift teams while personally preparing food items and executing requests based on required specifications. * Supervises and manages restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. * Encourages and builds mutual trust, respect, and cooperation among team members. * Serving as a role model to demonstrate appropriate behaviors. * Ensuring and maintaining the productivity level of employees. * Ensures employees are cross-trained to support successful daily operations. * Ensures employees understand expectations and parameters. * Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Establishing and Maintaining Restaurant Kitchen Goals * Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc. * Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work. * Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. * Effectively investigates, reports and follows-up on employee accidents. * Knows and implements company safety standards. Ensuring Exceptional Customer Service * Provides services that are above and beyond for customer satisfaction and retention. * Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. * Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. * Sets a positive example for guest relations. * Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. * Empowers employees to provide excellent customer service. * Handles guest problems and complaints. * Interacts with guests to obtain feedback on product quality and service levels. Managing and Conducting Human Resource Activities * Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. * Participates in training restaurant staff on menu items including ingredients, preparation methods and unique tastes. * Manages employee progressive discipline procedures. * Participates in the employee performance appraisal process, providing feedback as needed. * Uses all available on the job training tools for employees. * Assists as needed in the interviewing and hiring of employee team members with appropriate skills. Additional Responsibilities * Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. * Analyzes information and evaluating results to choose the best solution and solve problems. * Attends and participates in all pertinent meetings. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $49k-69k yearly est. 60d+ ago
  • Front Office Supervisor

    Sheraton 4.2company rating

    Chapel Hill, NC job

    Job title: Front Office Supervisor Reports to: General Manager Job purpose The role of the Front Office Supervisor is to assist the Front Office Manager in directing and coordinating the activities of the front desk, reservations, guest services and shuttle services, maximize revenues and ensure guest satisfaction while maintaining associate morale. Duties and Responsibilities Operational Responsibilities • Supervise and develop all front office staff to include front desk staff and shuttle drivers. • Train, cross-train, and retrais all front office personnel with the assistance of the Front Office Manager. • Schedule the front office staff. • Enforce company policies and procedures. • Supervise workload during shifts. • Assist the front office manager with the evaluate the job performance of each front office team member. • Maintains working relationships and communicate effectively with all departments. • Maintain Master key control. • Verify that accurate room status information is maintained and properly communicated. • Verify that shift bucket checks are performed. • Resolve guest issues quickly, efficiently, and courteously. • Update group information. Maintain, monitor, and prepare group requirements. Relay information to appropriate personnel. • Review and complete credit limit report. • Communicates with all MOD's to ensure that proper communication is passed along concerning any front office concerns or issues. • Verify that front office banks are counted per shift and that any variances are researched and rectified. • Enter room blocks for the sales department on an as needed basis. • Investigate any variances in cash deposits. • Enforce all cash-handling, check, and credit policies. • Participate in monthly departmental meeting • Uphold the hotels commitment “We autograph our service with excellence”. • Prepare performance reports related to the front office operations as needed by the front office manager. • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, ie, flash report, allowance report, etc. • Monitor high balance guest and take appropriate action. • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. • Cross check that all billing instructions are accurate. • Make reservations as needed. • Answer all incoming calls in a courteous and professional manner. • Ensure that team members are, at all times, attentive, friendly, helpful and courteous to all guests, manager and other team members. • Monitor all V.I.P.'s special guests and requests. • Maintain required pars of all front office supplies. • Review daily reports generated by night audit to ensure accuracy. • Review and follow up on Guest Service Recovery Log on a daily basis. • Ensure that all IHG standards are met on a consistent basis. • Ensure that Reward Club enrollments are met each month. • Responsible for achieving and OSAT score for front office of 95 or higher. • Attend and actively participates in the weekly Revenue Management meeting. Financial • Full understanding of the budgeting process and P&L analysis. • Assist the front office manager with preparing revenue and occupancy forecasting. • Full understanding of the DayStar report. Guest Relations • Is proactive and demonstrates a sense of urgency when dealing with guest concerns. • Is readily available and approachable to all guests. • Interacts with guests on a frequent basis to obtain feedback about their experience. • Anticipates the needs of heavy arrival/departure days or high profile guests in order to deliver flawless service. Team Interaction • Encourage and build mutual respect and cooperation among team members. • Nurture an environment that encourages empowerment, motivation, teamwork and a passion for providing excellent service. • Participate in mandatory monthly Departmental meetings. • Communicate effectively with all property team members. • Respond in a timely manner to Department Heads requests and concerns. • Attends weekly Leadership Meeting conducted by the General Manager in the absence of the front office manager. • Is professional and courteous towards team members at all times. Company/Brand Policies & Procedures • Adhere to safety policies and procedures to ensure a safe working environment for all team members. • Ensure department is in compliance with all brand standards as it pertains to the front office. • Ensure that team members are properly trained and are performing to meet company/brand standards. Human Resources • Closely monitor and control team member turnover by being hands on within the operation to determine deficiencies, moral issues, employee concerns and to address issues with a sense of urgency. • Assist the Front Office Manager with the hiring and training of all front office team members. • Assist the Front Office Manager with team member evaluations. • Ensure that all HR issues are addressed according to hotel policy. • Ensure all employees are treated fairly, and with respect. • Build rapport with team members by fostering an environment of open communication (open door policy). • Assist the Front Office Manager with ensuring that pay and benefits are appropriate for labor market. • Celebrate the success of team members. Performs all other duties as requested by the General Manager Qualifications • At least one year front office supervisory experience in a similar size property. • Strong analytical and computer skills. • Well organized, detail oriented and excellent follow up. • Excellent communication skills both internally and externally. • Ability to adapt to an ever changing environment. • Must have a proven track record of motivating associates to meet and/or exceed goals and to provide the highest quality of service to our guests. • Possess basic understanding of budgeting and forecasting. • Demonstrate the ability to mentor and develop team members. • Able to professionally handle progressive disciplinary action. • Willingness to work flexible hours to include weekends, holidays and late nights. • Maintain a professional appearance at all times. • Able to multitask and work in a fast paced environment.
    $27k-34k yearly est. 60d+ ago
  • Convention Services Manager

    Marriott Winston-Salem 4.6company rating

    Winston-Salem, NC job

    Convention Services Manager As a Convention Services Manager, you will coordinate and execute group events from planning through completion, ensuring exceptional service and satisfaction. You'll serve as the primary liaison between clients and hotel departments, managing all logistics to ensure flawless meetings, conferences, and conventions. This role requires strong communication, organization, and a commitment to delivering outstanding guest experiences. Key Responsibilities You will build excellent relationships with clients and hotel associates in order to ensures that all hotel events are seamlessly turned over from sales to service back to sales. Your daily tasks will include creating BEOs and group resumes, communicating client expectations to the hotel team, and maximizing revenue opportunities by up-selling and offering enhancements to create outstanding events. Your boss is the Director of Sales [Director of Catering/CS]. A job in conference services is a great way to learn about the entire hotel. This position can set you up for a progressive career into catering or group sales, or it could lead to a path in food and beverage and hotel operations. Education & Experience Hotel experience is always a plus! Applicants should have: A college degree or two years of hotel experience Previous experience in a similar or related position Additional consideration will be given to applicants who have completed special certifications. What You'll Need to Succeed Eligible to work in the United States Ability to read, write, and communicate effectively in English Ability to sit, stand, bend, kneel, and lift as required-with or without reasonable accommodations Availability to work a flexible schedule, including evenings, weekends, and holidays if needed A warm, professional demeanor that reflects HVMG's Culture of Excellence This position may require a varied schedule, including evenings, nights, weekends, and holidays. Please share your scheduling needs. Why Our Associates Love HVMG Career growth opportunities across our nationwide portfolio Flexible scheduling Access up to 40% of your earned wages before payday with PayActive Paid Time Off (PTO) and Paid Holidays Full healthcare benefits: medical, dental, and vision 401(k) with guaranteed 4% match and no vesting period Exclusive hotel and food & beverage discounts About HVMG Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.
    $50k-63k yearly est. 22d ago
  • Mixologist Speakeasy

    Marriott International 4.6company rating

    Greensboro, NC job

    Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $18k-30k yearly est. 36d ago
  • Lead Cook

    Hyatt Hotels Corp 4.6company rating

    Durham, NC job

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Entry Level Cook is a culinary position that requires basic culinary skills or related cooking experience and good communication skills. This is typically a production position that requires total supervision and training. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer in cook jobs: Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
    $34k-41k yearly est. 23d ago
  • Director of Catering

    Marriott Winston-Salem 4.6company rating

    Winston-Salem, NC job

    Director of CateringAs the Director of Catering for the Marriott Winston Salem , you will play a pivotal role in repositioning this property following a multi-million dollar meeting space renovation. This transformation will elevate the hotel into an upscale destination for sophisticated corporate events and prestigious occasions including galas and weddings. You'll lead the strategic repositioning of our catering program, developing elevated offerings and pricing strategies that reflect our enhanced capabilities. Working closely with hotel leadership, you'll build relationships with high-value clients, curate refined menus befitting our upscale focus, and establish the operational excellence required to deliver exceptional experiences in our reimagined spaces. This role demands a leader with proven experience in upscale catering sales, the vision to position a renovated property in the market, and the expertise to build a catering program from the ground up that matches our significant investment in world-class meeting facilities. This role will provide additional Catering Sales oversight to our Convention Complex located adjacent to the Marriott Winston Salem. The combined space features of 165,000 Square Feet of Event Space with 4 ballroom spaces and 46,000 Square Foot Exhibit Hall. Key Responsibilities You will build excellent relationships with clients, third parties, and community organizations in order to generate catering business for the hotel. You'll providing strategic direction to the team of catering professionals to achieve the hotel's revenue goals and maximize revenue performance. Your daily tasks will focus on guiding the catering and conference services team to achieve monthly revenue goals. This includes developing action plans; proactively targeting high-value accounts; and engaging in active selling strategies. Your boss is the Director of Sales & Marketing. As Director of Catering, your job prepares you for a progressive career in larger hotels or in more complex markets, or for a pivot into group sales and a DOS position. This position is also a good springboard to a career in food and beverage operations leadership. Education & Experience A college degree in Business, Communications, or Hospitality, Highly Preferred. 3 Years of Hotel Catering Sales Experience or Upscale Venue Catering Experience with at least 60,000 Square Feet of Event Space, Required. Marriott Experience, Highly Preferred. Renovation and/or New Build Hotel Experience, Highly Preferred. What You'll Need to Succeed Eligible to work in the United States Sufficient education and/or literacy needed to identify and read product labels and to communicate with guests about job-related needs. Ability to sit, stand, bend, kneel, and lift as required-with or without reasonable accommodations Availability to work a flexible schedule, including evenings, weekends, and holidays if needed A warm, professional demeanor that reflects HVMG's Culture of Excellence by showing a warm smile, friendly personality, and positive attitude. Why Our Associates Love HVMG Career growth opportunities across our nationwide portfolio Flexible scheduling Access up to 40% of your earned wages before payday with PayActive Paid Time Off (PTO) and Paid Holidays Full healthcare benefits: medical, dental, and vision 401(k) with guaranteed 4% match and no vesting period Exclusive hotel and food & beverage discounts About HVMG Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.
    $55k-83k yearly est. 22d ago
  • Guest Room Attendant

    Sheraton 4.2company rating

    Chapel Hill, NC job

    Job title: Guest Room Attendant Reports to: Housekeeping Manager Job purpose To oversee and coordinate all third shift front desk operations and audit functions, complete all end of day computer requirements, and ensure all financial transactions for the day are verified and are in balance. Responsibilities • Consistently offer professional, friendly and engaging service to the guest. • Sign in and out master keys daily. • Clean all assigned guest rooms in accordance with company and brand standards. • Keep housekeeping cart and storage areas neat and clean. • Ensure that housekeeping cart is stocked with an adequate amount of guest supplies and linen. • Report any maintenance issues found in guest rooms immediately. • Report any malfunctioning equipment in guest rooms immediately. • Turn in all items left in guest room to Housekeeping Management to be placed in lost and found. • Remove room service trays and any dirty dishes from guest room or hallways. • Report any room discrepancies immediately. • Ensure that all cleaning supplies are in properly marked bottles/containers. • Report any malfunctioning housekeeping equipment immediately. • Follow all safety and sanitation policies (such as blood borne pathogens). • Attend to guests requests promptly and in a courteous manner. • Complete all other duties as assigned by the Director of Housekeeping. Guest Relations • Is proactive and demonstrates a sense of urgency when dealing with guest concerns. • Is readily available and approachable to all guests. • Interact with guests on a frequent basis to obtain feedback about their experience. • Anticipate the needs of large groups or high profile guests in order to deliver flawless service. Team Interaction • Encourage and build mutual respect and cooperation among team members. • Communicate effectively with all property team members. • Respond in a timely manner to all members of the Management Team. • Be professional and courteous towards team members at all times. Company/Brand Policies & Procedures • Ensure that all brand standards are adhered to and that the brand culture is promoted within the department. • Adhere to safety policies and procedures to ensure a safe working environment for all team members. Qualifications • Must have at least 1 year room attendant experience in similar size property. • Ability to perform job functions with attention to detail, speed and accuracy. • Ability to stand and walk for long periods of time. • Ability to push, pull, lift up to 50 pounds. • Able to professionally handle guest complaints. • Able to work effectively and efficiently with all departments. • Willing to work flexible hours to include weekends, holidays and late nights. • Maintain a professional appearance at all times. • Able to multitask and work in a fast paced environment. • MUST have a passion for providing “excellent” customer service experience. *And any other job function deemed appropriate by management*
    $24k-31k yearly est. 60d+ ago
  • Server- Cocktail/Beverage -Part Time

    Hyatt 4.6company rating

    Chapel Hill, NC job

    **Description - External** At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Cocktail servers are responsible for submitting and presenting guest beverage selections. The right person will gain menu knowledge and give recommendations from our compilation of libations. Servers engage in casual conversation and must maintain an attractive setting. Their style and service attributes are key to creating the guest experience. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. **We offer excellent benefits:** · 12 free room nights (after 90 days of service), Discounted and Friends & Family Room Rates upon hire · Medical, Prescription, Dental and Vision Insurance after 30 days of employment · 401K with company match · Paid Vacation, sick days, new child leave and personal day · Paid Family Bonding Time (8 weeks, primary caregiver; 2 weeks, supportive caregiver) and Adoption Assistance · Tuition Reimbursement ·50% discount in Crossroads · 20% discount in gift shop (exception: jewelry, UNC items, alcohol) · Employee Stock Purchase Plan ·Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more **_All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status._** Click here (************************************************************* to spend a 'day in the life' of a hospitality professional at a full-service hotel via our virtual reality experience. **Qualifications - External** · Motivated, self-starting personality · 2 years fine dining service experience · Excellent multitasking, customer service, able to finish all compliance trainings in a timely manner, and organizational skills · Knowledge of cocktail recipes, types of alcohol, and common alternatives for customers with allergies or special requests · Experience with POS and credit card systems · Cash handling skills · Flexible schedule (weekends, holidays) · Pay rate: $7.25/hour plus tips View our Virtual Reality Experience (************************************************************* to spend a 'day in the life' of a hospitality professional at a full-service hotel. **Qualifications:** + A true desire to satisfy the needs of others in a fast paced environment. + Refined verbal communication skills. **Primary Location:** US-NC-Chapel Hill **Organization:** The Carolina Inn **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Food and Beverage **Req ID:** CHA005707 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
    $7.3 hourly 22d ago
  • Guest Environment Expert-Housekeeper Turndown(Part-Time)

    Marriott International 4.6company rating

    Greensboro, NC job

    Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $33k-55k yearly est. 23d ago
  • Maintenance Technician II

    Drury Hotels 4.4company rating

    Drury Hotels job in Greensboro, NC

    Property Location: 3220 Gate City Blvd. - Greensboro, North Carolina 27407You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish. Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program Retirement - Company-matched 401(k) Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025 What you will do: Maintain safe and smooth-running physical hotel property and grounds. Complete repairs and preventative maintenance on a variety of systems such as plumbing, electrical, refrigeration, kitchen equipment and HVAC Perform light carpentry, painting, vinyl and drywall repair Implement and monitor programs to ensure a safe facility and work environment in compliance with all appropriate regulations: ergonomic, emergency response and injury prevention Keep detailed records and reports Provide ongoing training to Maintenance Tech I team members Collaborate with management to recruit for department needs Contribute to an exceptional guest experience by providing courteous and friendly guest service What we expect of you: With your can-do spirit and unique personality, you will shine at Drury Hotels. We seek self-motivated, organized team members with the ability to demonstrate or be trained to be able to perform the following: Advanced maintenance knowledge and skills, with ability to handle all aspects of hotel maintenance Ability to complete partial or full dismantling of equipment to repair or replace defective components and restore functionality Knowledge of water chemistry, water testing, filtration, and mechanical operations for pool maintenance Experience in implementing and monitoring preventative maintenance programs to ensure a safe and well-maintained hotel Knowledge of building maintenance, including minor electrical repair and plumbing Ability to speak, write and receive direction (written and verbal direction) in English Ability to troubleshoot and repair machinery faults using appropriate testing methods Flexibility to be available for emergency repair Rise. Shine. Work Happy.Hiring Immediately! At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together-across 150 hotels in 30 states-to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE Explore Our Culture Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call ************ or email **************************.
    $35k-46k yearly est. Easy Apply 10d ago
  • Laundry Person

    Drury Hotels 4.4company rating

    Drury Hotels job in Burlington, NC

    Starting at $15.50 an hour! Property Location: 1767 Glidewell Drive - Burlington, North Carolina 27215You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish. Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program Retirement - Company-matched 401(k) Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025 BASIC FUNCTION & JOB DUTIES: Performs a variety of laundry duties to provide clean and sanitary linens and terry for our guests including but not limited to washing, drying, sorting, folding and inspecting items for wear and tear and stains. Ensures laundry area is kept clean and organized, maintains stock and inventory. May be asked to assist cleaning rooms/public space when needed. Ensures an exceptional guest experience by providing courteous, friendly guest service through discovering and responding promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests. GENERAL KNOWLEDGE, SKILL AND ABILITY: Requires the ability to follow verbal directions. Requires thorough knowledge of laundry procedures as well as laundry supplies. Requires ability to work with a variety of chemicals and detergents. Requires the ability to work without direct supervision. Rise. Shine. Work Happy.Hiring Immediately!
    $15.5 hourly Auto-Apply 17d ago

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