Drury Hotels jobs in Charlotte, NC

Property Location: 6920 Northlake Mall Drive - Charlotte, North Carolina 28216 YOU BELONG AT DRURY HOTELS Be valued for what you do and who you are ... and well compensated for all you accomplish. Drury Hotels is family owned and operated. What started as a small family business in 1973 remains 100% family-owned and operated today. Of course, our family has grown since then, with 6,100+ members and 150-and-growing hotels in 30 states. But our dedication to treating guests and team members like family has never wavered. So Much More Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025 Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish. WHAT YOU CAN EXPECT FROM US Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance and also a quarterly bonus based on hotel service scores Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year Health and well-being - Medical, dental, vision, prescription, life, disability, parental leave, and Team Member Assistance Program Retirement - Company-matched 401(k) Work-life-balance - Flexible scheduling, paid time off, hotel discounts, and free room nights WHAT YOU WILL DO Expect to be appreciated for who you are and recognized for what you do. Smiles included. As part of Drury Hotels Operations Leadership team, you will: Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service Train, develop, and coach team members to achieve success in their roles Deliver on key business metrics of quality, service, profitability, and team Role model quality assurance best practices each day with the team and consistently meet or exceed all measures WHAT WE EXPECT OF YOU Passion to serve others and exceed our guests' expectations Bachelor's degree in hospitality, business, or related field preferred Minimum of one-year supervisory experience with demonstrated leadership success. Hotel experience preferred Rise. Shine. Work Happy.™ Apply Now.

**Additional Information** Minimum of 6 months hospitality experience, must have CI/TY knowledge **Job Number** 25180124 **Job Category** Administrative **Location** The Westin Charlotte, 601 S College St, Charlotte, North Carolina, United States, 28202VIEW ON MAP (******************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Our Property Administrative Specialists play an important role in a number of vital hotel functions. At our hotels, Property Administrative Specialists work across departments (e.g., Guest Services, Engineering, Food & Beverage) to support administrative needs. Whether providing administrative support (e.g., prepare documents using word processing, spreadsheet, database, or presentation software), serving as the point of contact for clients and vendors, or acting as the liaison between the Sales Office and clients throughout the event process (pre-event, event, post-event), our Property Administrative Specialists get the job done. They are critical to ensure smooth operations throughout the entire hotel. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1-year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

**Additional Information** **Job Number** 25164776 **Job Category** Housekeeping & Laundry **Location** The Ritz-Carlton Charlotte, 201 E. Trade Street, Charlotte, North Carolina, United States, 28202VIEW ON MAP (***************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began. You will get immersed in Marriott's culture and business and find your true calling in the travel industry. Our internships are typically available in many different areas of the hotel. By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post-graduation. Here's to exploring, kickstarting your dream career, and joining us on your journey! To be considered for an internship, you must be a current college or university student. Want to join us? Apply now! - marriotthotelinternship At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Job Description Laundry Attendants are responsible for the cleanliness of the laundry, ensuring that all laundry is handled, sorted, cleaned and maintained according to brand standards and hotel procedures. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion. Duties include: Operates washers and dryers in accordance with manufacturer's guidelines Wash, and fold clean linens, towels and sheets and stores in appropriate areas Inspect items for wear and tear Collect laundry from carts/chute, separating items for laundering Moves laundry to washing area, clean laundry to drying area, dry laundry to folding are and folded laundry to proper storage according to brand and corporate procedures Use and maintain proper laundry recovery program Maintains adequate inventory of supplies Ensures compliance with energy conservation and job safety requirements Proactively maintain assigned areas and equipment Ensure efficient completion of daily assignments in a timely manner Use supplies efficiently Communicate with room attendants on room status Reports items needed for purchase to supervisor Report all safety concerns to management Attend and participate in all mandatory trainings Flexible with schedule and assignments Maintain effective performance under pressure May perform similar duties as requested by supervisor Requirements: Good customer service skills Ability to work independently and with others Good communication skills Ability to give and follow verbal and written instructions Attention to detail Ability to occasionally lift/carry up to 50 lbs. Ability to multi task Displays good initiative #hc193692

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life. The Chief Engineer is responsible for the oversight of the building maintenance of the hotel. This includes the interior as well as the exterior of the building. This person must be knowledgeable in HVAC, Refrigeration, Swimming Pool Management and Electrical Engineering. The Chief Engineer may also be responsible for ordering and maintaining inventory, interviewing, training, staff development and scheduling of maintenance department. At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you. Discover how perfectly a hotel can fit your lifestyle. Hyatt Place. It's so you.

Hotel Hosts contribute to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Hotel Host creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Hotel Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required. The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine and attentive service, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new hotel experience. And you are the key to bringing it to life.

Job Description Do you love making people happy? We're looking for an assistant food and beverage director to deliver impeccable hospitality to our guests! This role is for a natural-born leader who would enjoy managing our food and beverage staff and creating world-class experiences. If you've got an unwavering commitment to customer service and a desire to grow your career, let's talk. Apply today! Responsibilities: Supervise current food and beverage staff to ensure high-performance standards and hire and train new staff Create and maintain staff operation schedules Ensure the smooth and successful operation of the hotel's food and beverage department including menu development, staff oversight, customer service, budget, and schedule Develop new menus with the culinary team that include suitable pricing structures Make regular reports on customer satisfaction scores and recommend suggestions for improvement Qualifications: Excellent leadership, communication, and customer service skills High school graduate or equivalent, degree in hospitality management preferred Firm understanding of the national healthy safety regulations Food handling license required Extensive knowledge of the current culinary landscape and understanding of standard portion and plating standards About Company As one of the top hotels in the fashionable Uptown Charlotte area, the DoubleTree Charlotte City Center offers an ideal location just eight miles from Charlotte Douglas Airport (CLT). Adjacent to the Spectrum Center, the property makes it easy to catch a concert or sporting event. It also provides close proximity to Bank of America Stadium, home of the NFL Carolina Panthers, Truist Center, and the Charlotte Convention Center. A twelve-million-dollar renovation enhances the property's rank as one of the most sought-after hotels in the area. Guests can now look forward to fully redesigned accommodations, the sky-high Rooftop 230 event venue, and a remodeled lobby now featuring a marketplace and full-service café. Previously existing top-notch amenities include an award-winning Italian eatery, forchetta, meeting, and event spaces that can accommodate up to 450 guests, and complimentary high-speed wireless Internet access.

**Additional Information** **Job Number** 25197138 **Job Category** Spa **Location** The Ritz-Carlton Charlotte, 201 E. Trade Street, Charlotte, North Carolina, United States, 28202VIEW ON MAP (***************************************************************************************************************************************************************** **Schedule** Part Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1-year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Property Location: 6920 Northlake Mall Drive - Charlotte, North Carolina 28216You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish. Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program Retirement - Company-matched 401(k) Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025 What you will do: Maintain safe and smooth-running physical hotel property and grounds. Complete repairs and preventative maintenance on a variety of systems such as plumbing, electrical, refrigeration, kitchen equipment and HVAC Perform light carpentry, painting, vinyl and drywall repair Implement and monitor programs to ensure a safe facility and work environment in compliance with all appropriate regulations: ergonomic, emergency response and injury prevention Keep detailed records and reports Provide ongoing training to Maintenance Tech I team members Collaborate with management to recruit for department needs Contribute to an exceptional guest experience by providing courteous and friendly guest service What we expect of you: With your can-do spirit and unique personality, you will shine at Drury Hotels. We seek self-motivated, organized team members with the ability to demonstrate or be trained to be able to perform the following: Advanced maintenance knowledge and skills, with ability to handle all aspects of hotel maintenance Ability to complete partial or full dismantling of equipment to repair or replace defective components and restore functionality Knowledge of water chemistry, water testing, filtration, and mechanical operations for pool maintenance Experience in implementing and monitoring preventative maintenance programs to ensure a safe and well-maintained hotel Knowledge of building maintenance, including minor electrical repair and plumbing Ability to speak, write and receive direction (written and verbal direction) in English Ability to troubleshoot and repair machinery faults using appropriate testing methods Flexibility to be available for emergency repair Rise. Shine. Work Happy.Hiring Immediately!

Job Description The Executive Housekeeper works under the direction of the Assistant General Manager and/or General manager. His or her responsibilities include daily duties, supervisory duties, training, checking guestrooms, guest service & satisfaction, & individual effectiveness. Primary Responsibilities Assigns rooms per housekeeper depending on availability, and assigns any extra help for deep cleaning Verify washer and dryer equipment functioning properly Checks VR rooms to make sure they are vacant, clean and ready Checks storage area to see if there are enough housekeeping supplies Get updated list of the checkouts from front office; marks each housekeeper's sheet with the new checkouts & turns off all utilities in those rooms Checks all clean rooms & then immediately updates them in the computer; should constantly check all clean rooms throughout the day Coordinates with the front desk to see that all guests have either checked-out of their rooms or paid for another night Turns in all lost & found, reports items in the log book & marks items with the room number & date, contacts guest if guest information is available, completes mailing document if guest request items to be mailed Makes sure that all storage areas all locked & that all housekeepers' sheets & executive housekeeper sheet are turned in to the front desk before leaving Assigns work to maintenance employees Inspection of the hotel grounds Check all maid carts to see if all bottles are correctly labeled & that the cart is neat and clean Provide guidance for house personnel, laundry or night laundry to stock all linens on each floor Completes performance reviews with Assistant General Manager or General Manager when time is due Train new housekeepers Other duties as assigned Education/Experience High school diploma or GED preferred Minimum of 4 years' hotel experience in all aspects of Housekeeping or in a large, multi-use facility required Minimum of 2 years supervisory experience Excellent written and verbal communication skills Must be flexible with working weekdays, weekends, and holidays Physical Requirements Standing for long periods of time to inspect guest rooms and public areas Sitting, walking, and standing during shift Light lifting possible for stocking supplies and materials Ability to perform duties for supervised employees #hc193685

Communicates service needs to chefs and stewards throughout functions. Totals charges for group functions, and prepares and presents checks to group contacts for payment. Verifies banquet rooms, restaurants, and coffee breaks are ready for service. Verifies proper centerpieces are displayed on every table. Inspects the cleanliness and presentation of all china, glass, and silver prior to use. Checks in with guests to verify satisfaction. Sets tables according to type of event and service standards. Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintains cleanliness of work areas throughout the day. Supports compliance with brand standards and legal obligations. Supports and leads shift teams to provide consistent, high quality service. Coordinates and leads daily stand-up meetings, pre-shift meetings and pre and post-meal briefings. Communicates performance expectations and trains staff in processes. Assists more senior managers in completion of financial and administrative duties. Strives to continually improve guest/event and employee satisfaction and maximize financial performance. CANDIDATE PROFILE Education and Experience * High school diploma or GED or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, guest services, front desk, housekeeping, or related professional area. OR * If no standard educational background, at least 3 years of experience in two of the following areas of hospitality to include food and beverage, culinary, guest services, front desk, housekeeping, or related professional area. Preferred * Experience running a shift, scheduling, Performance Manage PAF's, Problem Solving, Running Day-to-Day Operation, Hospitality Skills. CORE WORK ACTIVITIES Management of Event Operations associated with Banquets, Event Services * Verifies meeting and event rooms/space are set according to event documentation (Banquet Event Orders, resumes, etc.) and customer requirements. * Leads shifts and actively participates in the servicing of events. * Adheres to and reinforces all standards, policies, and procedures (Core Deliverables, SOPs, LSOPs, etc.). * Assists in maintaining the inventory of function room amenities (e.g., pads, pens, candy, water service) and other controllable supplies. * Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO, Staff, Forecast, Department and Intradepartmental). * Attends pre-event/pre-convention meetings as needed to understand group needs. * Communicates critical information to the Banquet, Event Services and Event Technology teams. * Conducts room function inspections prior to each event to ensure the room is set according to specifications. * Delegates tasks to ensure room sets are "on time" and meet Event Management Standards. * Verifies employee awareness of the event phase portion of the Event Satisfaction Survey and Guest Satisfaction Scores. * Maintains attendance log for Banquet, Event Service and Event Technology employees. * Manages departmental inventories and assets including par levels and maintenance of equipment. * Orders supplies for the department (e.g., china, glass, silver, buffet equipment, and other service equipment needs). * Schedules Banquet and Event Service staff to forecast and service standards, while maximizing profits. * Utilizes banquet beverage tools to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor. * Practices and executes brand specific meeting services program per Brand Standard (Redcoat Program, PlumPerfect Program, etc.) * Assists with the Event Technology/Audio Visual team when necessary in order to ensure customer satisfaction. * Works with Event Planning team to verify flawless delivery of events. Leading Teams in Day-to-Day Activities Holding Teams to High Work Standards while Modeling those Standards * Verifies knowledge and understanding of OSHA regulations are up to date. * Creates and nurtures a hotel environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. * Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. * Participates in the development and implementation of corrective action plans. Providing Exceptional Customer Service * Encourages employees to provide excellent customer service within guidelines. * Handles guest problems and complaints, seeking assistance from manager as necessary. * Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from manager as necessary. * Meets and greets guests. * Understands the impact Banquet, Event Service and Event Technology operations has on the overall success of an event and manages activities to maximize customer satisfaction. Assisting in Human Resource Activities * Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. * Participates in the employee performance appraisal process, assisting with the completion of annual performance reviews. * Supports training when appropriate. * Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. * Schedules employees to ensure shift coverage and meet business demands and productivity goals. The hourly pay range for this position is $25.02 to $29.33. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative ************************************************** MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. * Assists and responds to guest requests with diligent follow-through. * Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. * Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. * Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. * Setup, maintain, and takedown of breakfast display in timely manner. * Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. * Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. * Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. * Periodic tours of the property to ensure the property is meeting brand standards. * Assists and provides reasonable accommodation in response to guest requests whenever possible and practical * Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES * Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. * Engage in cross training in housekeeping and laundry areas to provide assistance as needed. * Other tasks as assigned by the management team. . BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Vision Insurance * 401(k) Savings Plan * Employee Assistance Program (EAP) * Employee Perks Program offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Understand and communicate in English proficiently to interact with guests, associates and outside vendors. * Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned. * Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Complete routine reports and correspondence. * Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals * Apply good judgment at all times. * Manage problems, address and solve guest-related issues. MINIMUM QUALIFICATIONS * High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Set up, stock, and maintain work areas. Input orders into cash register system and collect payment from customer. Take orders, record in MICROS system and prepare food and coffee beverages. Ensure that appliances (e.g., coffee makers) are turned on/off at the appropriate times. Bus coffee cart areas and tables. Clean dishes, utensils, work areas, tables and equipment throughout the day. Obtain change required for expected business level. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Property Location: 6920 Northlake Mall Drive - Charlotte, North Carolina 28216You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish. Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program Retirement - Company-matched 401(k) Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025 Summary: Under general supervision, this position opens and closes the hotel Kitchen+Bar following Company policies and procedures. This position is responsible for maintaining the food prep and hotel bar area in a clean, well-organized manner while serving and assisting guests. It is important that this team member present a high standard of integrity, service, and hospitality at all times to promote the Drury culture with customers and fellow team members. Has general knowledge of the hotel, area, and events to answer questions. Required Qualifications: Must be 21 years old or older. One experience bartending required. Two or more years of bartender experience preferred. A high school diploma or equivalent. Completion of two years of college preferred. Ability to obtain and maintain all appropriate certifications per Company requirements. Ability to take written and verbal direction in English and communicate effectively in English. Ability to mix and serve a wide variety of drinks in a fast-paced environment. Performs duties of bartender, prep cook, and cocktail server or other positions as needed. Ability to handle money, make change and utilize office machines in normal day-to-day activities. Ability to operate machines and equipment used, including but not limited to, cash register, POS software, dishwashers, kitchen equipment, etc. Excellent customer service skills; ability to communicate effectively with guests and all levels of team members; ability to diplomatically deal with difficult situations and people while exhibiting a consistent level of professionalism including bar guests and when leading other team members. Ability to open and close bar, obtain all supplies necessary for mixing cocktails, and clean and maintain areas for which responsible. Ability to distinguish between different denominations of currency and make appropriate change. Rise. Shine. Work Happy.Hiring Immediately!

Job Description Night Auditor serves as the primary liaison to guests during the night shift and are responsible for performing close of day scenarios for the hotel while complying with brand standards and company policies. Must be able to work independently and with little supervision. The following reflects the essential job duties but does not restrict tasks that may be assigned. Duties of this job may be changed at management's discretion. Duties include: Check in guests in an efficient and friendly manner. Assures that guest is assigned type of room requested and that the correct rate is charged and issues guest keys Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill Handles incoming guest phone reservations Answers inquiries pertaining to hotel services; gives entertainment suggestions and travel directions Handles all guest complaints or problems to exceed the guest expectations Handles all guest service requests, makes change Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages Conducts security walks Keeps records of room availability and guest's accounts. Operates front desk software Maintains a balanced cash/billing drawer Welcome guests and respond to requests in a prompt and professional manner Check the working condition of equipment and report to supervisor all unsafe or malfunctioning equipment Knows how to use office equipment Knows all safety and emergency procedures Maintains awareness of all rates Setting wake up calls Printing and delivering notices to guests Stocks linens and supplies at front desk for the following day Generates automated audit reports for manager's review Communicates with the previous and following shifts Ensures compliance with energy conservation and job safety requirements Proactively maintain assigned areas and equipment Ensure efficient completion of daily assignments in a timely manner Report all safety concerns to management Attend and participate in all mandatory trainings Flexible with schedule and assignments Maintain effective performance under pressure May perform similar duties as requested by supervisor Requirements: Good customer service skills Ability to work independently and with others Good communication skills Attention to detail Ability to multi task Displays good initiative #hc193693

Property Location: 6920 Northlake Mall Drive - Charlotte, North Carolina 28216You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish. Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program Retirement - Company-matched 401(k) Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025 What you will do: Make happy, delicious hot breakfasts possible for our guests. Ensure exceptional, positive experiences for our diverse team members and guests. Prepare, serve, and clean up our free hot breakfasts. Create a warm, comfortable, relaxing environment. Ensure that food safety standards are met and appropriate levels of inventory and supplies are maintained. See to it that the breakfast and lobby area are clean and well organized. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude. What we expect of you: With your can-do spirit and unique personality, you will shine at Drury Hotels. We seek friendly communicators with these qualifications. Ability to conduct accurate inventory of food items and calculate order levels Knowledge of hotel accommodations, the community, and breakfast hours Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere Ability to speak and receive direction (written and verbal direction) in English Rise. Shine. Work Happy.Hiring Immediately! At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together-across 150 hotels in 30 states-to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE Explore Our Culture Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call ************ or email **************************.