Drury Hotels jobs in Indianapolis, IN

- 74 jobs

Housekeeper
Drury Hotels 4.4
Drury Hotels job in Indianapolis, IN
Starting at $17.50/hr Property Location: 9625 North Meridian Street - Indianapolis, Indiana 46290You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish. Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program Retirement - Company-matched 401(k) Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025 Now is your chance to join Drury Hotels, a company ranked as one of Forbes Best Employers. We are hiring immediately for full time and part time housekeepers. Why join us? Here you will be valued for what you do and who you are and you will be well compensated. There is a reason we boast multiple top employer awards across the country. We offer: Hotel discounts and free room nights Paid time off as well as medical, dental, vision and life insurance Team Member Assistance Program and Company-matched 401(k) Once you start, you won't want to leave. Our team members say it's because we let them prioritize life outside work with a team that is tight-knit and feels like family. You can also move your career forward with our promote from within culture. Many of our managers started in frontline hotel roles. What you will do: In this role, you'll play a major role in creating memorable moments for business travelers and families on vacation. After a busy day at work or play, our guests will be able to rest easily knowing that we will take care of the rest. We offer cleaner rooms than our competition and the extras don't cost extra. This makes our hotels stand out and keeps our guests coming back. As an essential team member at Drury Hotels, you will work on a team with other friendly customer focused team members completing daily duties such as vacuuming, changing linens and making our bathrooms shine. Compensation Competitive starting hourly pay Quarterly bonuses up to $3200/year based on hotel results. At Drury, we succeed together! Requirements No previous cleaning experience required. Requires knowledge, skill and mental ability equivalent to completion of 2 years of high school. Rise. Shine. Work Happy.Hiring Immediately!Starting at $17.50/hr Ubicación de la propiedad 9625 North Meridian Street - Indianapolis, Indiana 46290 Haces parte de Drury Hotels. Conseguir un trabajo es solo el comienzo. Encontrar un lugar al que perteneces es lo que realmente importa. Quién eres y lo qué haces marca la diferencia en Drury Hotels. Hay un lugar para ti aquí hoy y mañana. LO QUE PUEDES ESPERAR DE NOSOTROS: Mucho. Mucho. Más. Al igual que nuestros huéspedes merecen más, tú también merece más. Ser valorado por lo que haces y por lo que eres...y bien compensado por todo lo que logras. Crecimiento de la Carrera- Tutoría, formación en varias formas, planes de desarrollo, capacitación de gestión, y más: el 60% de puestos de gestión se promovidos internamente. Vida Laboral - Cuentas de gastos flexibles, un programa de asistencia a los miembros del equipo, tiempo libre pagado, y descuentos en hoteles. Incentivos - Bonificaciones trimestrales (¡tenemos éxito juntos!)-compartidos por todos en función de los resultados del hotel. Salud y Bienestar - Seguro médico, dental, visión, medicamentos, vida, y discapacidad. Galardonado - Clasificado por Newsweek como uno de los Mejores Lugares para Trabajar en America 2025 Jubilación - Plan de 401(k) igualado por la empresa. Lo que harás: Mantener un ambiente limpio y positivo para los huéspedes y compañeros de equipo. Garantizar experiencias excepcionales y positivas para nuestros diversos miembros del equipo y los huéspedes. Realizar varios servicios de limpieza del hotel para mantener las habitaciones limpias de acuerdo con las normas establecidas. Inspeccionar visualmente las habitaciones para ayudar a identificar los elementos de mantenimiento necesarios. Ayudar a los huéspedes proporcionándoles ropa de cama, toallas, comodidades, o información cuando lo soliciten. Garantizar una experiencia excepcional para los huéspedes brindando un servicio amable y cortés con una actitud de Servicio +1. Lo que esperamos de ti: Con tu espíritu emprendedor y tu personalidad única, brillarás en los hoteles Drury. Buscamos miembros del equipo de limpieza con actitudes positivas y estas calificaciones. Conocimientos exhaustivos de los procedimientos y suministros de limpieza. Capacidad de trabajar de forma independiente (sin supervisión directa) y seguir instrucciones (verbales y escritas). Tener una actitud positiva y resolutiva. Dedicación a brindar un servicio excelente al cliente. FUNCIONES BÁSICAS Y TAREAS LABORALES: Realiza una variedad de servicios de limpieza del hotel para mantener limpias las habitaciones de los huéspedes de acuerdo con las normas establecidas. Inspecciona visualmente las habitaciones para ayudar a identificar los elementos de mantenimiento necesarios. Ayuda a los huéspedes siempre que sea posible proporcionándoles ropa de cama, toallas, comodidades, o información que soliciten. Se te puede pedir que ayude en la lavandería/ limpiar los espacios públicos cuando sea necesario. Asegura una experiencia excepcional para los huéspedes brindando un servicio amable y cortés al descubrir y responder de manera rápida y eficiente a las solicitudes, consultas, y quejas con una actitud de Servicio +1. Contribuye a mantener un ambiente de trabajo positivo en todo momento para nuestros diversos miembros de equipo y huéspedes. Drury Hotels están abiertos los 7 días de la semana y nuestros días más ocupados son los fines de semana (los sábados y domingos). Trabajar sábado y domingo puede ser un requisito para este puesto. CONOCIMIENTO GENERAL, HABILIDAD, Y CAPACIDAD: Requiere la habilidad de seguir instrucciones verbales y escritas. Requiere un conocimiento profundo de los procedimientos de limpieza, así como de los suministros de limpieza. Requiere capacidad para trabajar sin supervisión directa. Proporciona un excelente servicio al cliente. REQUISITOS MENTALES Y FÍSICOS: EDUCACIÓN: Requiere conocimientos, habilidades, y destrezas mentales equivalentes a la finalización de 2 años de escuela secundaria. EXPERIENCIA: La experiencia previa en la limpieza es útil pero no necesaria. FUNCIONES ESENCIALES: Requiere la capacidad de caminar y estar de pie durante todo el turno de trabajo. Requiere capacidad para empujar, pasar la aspiradora, alcanzar, estirarse, y agacharse en las actividades diarias de trabajo. Requiere la capacidad de levantar 25 - 35 libras de forma intermitente durante la jornada laboral. RELACIONES LABORALES: Reporta a la Ejecutiva de Limpieza / Subgerente General. Mantiene y promueve una relación de trabajo positiva y cooperativa con todos los departamentos del hotel. Crece. Brilla. Trabaja feliz. Solicítalo ahora. ¡Contrata de inmediato! At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together-across 150 hotels in 30 states-to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE Explore Our Culture Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call ************ or email **************************.
$17.5 hourly Easy Apply 13d ago
Laundry Attendant
Drury Hotels 4.4
Drury Hotels job in Indianapolis, IN
Property Location: 8180 N. Shadeland Ave. - Indianapolis, Indiana 46250You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish. Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program Retirement - Company-matched 401(k) Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025 BASIC FUNCTION & JOB DUTIES: Performs a variety of laundry duties to provide clean and sanitary linens and terry for our guests including but not limited to washing, drying, sorting, folding and inspecting items for wear and tear and stains. Ensures laundry area is kept clean and organized, maintains stock and inventory. May be asked to assist cleaning rooms/public space when needed. Ensures an exceptional guest experience by providing courteous, friendly guest service through discovering and responding promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests. GENERAL KNOWLEDGE, SKILL AND ABILITY: Requires the ability to follow verbal directions. Requires thorough knowledge of laundry procedures as well as laundry supplies. Requires ability to work with a variety of chemicals and detergents. Requires the ability to work without direct supervision. Rise. Shine. Work Happy.Hiring Immediately!
$23k-27k yearly est. Auto-Apply 8d ago
Operations Manager
Comfort Suites 3.8
Indianapolis, IN job
No matter whether a guest arrives weary from their travels or excited for a vacation, as an Operations Manager, you and your team know what to do to make them feel at home. They will appreciate the sparkling lobby, a warm welcome, and pristine guest room. As an Operations Manager, you will assist your General Manager in leading and inspire each team member to provide an exceptional guest experience. Operating at a high level of excellence will ensure each guest will know you genuinely care about the quality of their stay, creating a customer for life. Salary Range: $43,888 annually Benefits Offered: Employee Referral Program $ Bonus Program $ Merit Increase $ Paid Vacation Flex Days 401k with Employer Contribution Medical, Dental, Vision Life Insurance Long-term/Short-term Disability Accident Insurance Critical Insurance Our Operations Managers makes a difference by: Having a gift for paying attention to the smallest details Having a team-first attitude By driving results As an Operations Manager, you will: Assist the General Manager in all aspects of hotel operations, day-to-day staff management, and guests. Ensure compliance with SOP's, policies, procedures, and service standards. Handling guest complaints and overseeing service recovery process. Assist in managing budget and ensure revenue and guest satisfaction goals are met. Be part of developing short, and long-term strategic goals for performance improvement. Need to understand the P&L statement Meet all report deadlines daily, weekly, and at month end. Work closely with the department managers and general manager to maximize room yield and hotel revenue. Oversee and manage all departments and work closely with department heads daily Maintain a great communication between the different departments and the General Manager Be responsible for occupational health, fire, and life safety. Strive to improve service performance Maintain a friendly, cheerful, and courteous demeanor at all times Utilize interpersonal and communication skills to lead, influence and encourage others, leading by example Encourage and build mutual trust, respect, and cooperation among team members Serve as a role model to demonstrate appropriate behaviors Strive to improve service performance Communicate clear and consistent message regarding processes throughout all departments Develops specific goals and plans to prioritize, organize, standards and meeting the expectations of customers on a daily basis Daily support the different departments in their daily operations. Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge and skills To be a successful Operations Manager, you need: A professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others. Be genuinely caring and compassionate and visibly demonstrate desire to understand others. Have natural instincts and insight for finding the best solution to unclear situations, issues, and problems. Create confidence and trust, while communicating the right message at the right time. Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Be direct yet tactful and considerate of the audience. Speak with others using clear and professional language, being direct, yet tactful. Must be available on days, nights, weekends, and holidays. Clean professional appearance Perform other reasonable job duties as requested by the General Manager. Hotel management experience required, and hospitality degree preferred. Minimum Requirements: The Operations Manager role requires standing, walking, and sitting for extended periods through shift. Requires the ability to read and visually verify information in a variety of formats (i.e., small print, computer). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance. MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call ************ extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to ******************* “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request an accommodation to apply for a job.
$43.9k yearly Auto-Apply 60d+ ago
Hotel Desk Clerk
Quality Inn Gettysburg Battlefield 3.9
Indianapolis, IN job
No matter whether a guest arrives weary from their travels or excited for a vacation, as a Hotel Desk Clerk, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life. Benefits Offered: Incentives $ Employee Referral Program $ Paid Time Off Paid Vacation (Full-Time) Merit Increase $ 401k with Employer Contribution (Full-Time) Medical, Dental, Vision (Full-Time) Life Insurance (Full-Time) Long-term/Short-term Disability (Full-Time) Accident (Full-Time) Critical Illness (Full-Time) Cross-training Opportunities Hotel Room Discounts Our Hotel Desk Clerk makes a difference by: A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details As Hotel Desk Clerk, you will: Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity Respond to and resolve guest requests Secure payments, verifying and adjusting billing as needed Provide guests with room and hotel information, directions, amenities, and local interests Run daily reports, reviewing to see what needs to be communicated to the next shift's staff Complete cashier and closing reports, counting the bank at the end of each shift securely Accept and record wake-up calls, delivering to the right department Maintain confidentiality of all guests, proprietary information Communicate any emergency, lost item, or theft to proper staff and/or authorities Report maintenance problems, accidents, and safety hazards Keep contingency lists in case of emergency and communicate and necessary messages Protect company assets Comply with all quality assurance expectations To be a successful Hotel Desk Clerk, you need: A professional demeanor A warm and welcoming personality and must be able to engage easily and actively connect with others. Be genuinely caring and compassionate and visibly demonstrate desire to understand others. Create confidence and trust, while communicating the right message at the right time. Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Be direct yet tactful and considerate of the audience. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable people on premises. Clean professional appearance. Perform other reasonable job duties as requested by Supervisors. Minimum Requirements: The Hotel Desk Clerk role requires standing for long periods of time, or entire shifts. Read and visually verify information in a variety of formats (i.e., small print). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance. Schedule: Flexible Shifts Available -Morning/Evening/Night -Weekends -Full-Time/Part-Time MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call ************ extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to ******************* “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.
$24k-30k yearly est. Auto-Apply 60d+ ago
Breakfast Attendant
Quality Inn Gettysburg Battlefield 3.9
Indianapolis, IN job
As a Breakfast Attendant, your welcoming smile and genuine care for making sure each guest has everything they need for breakfast will surely set the tone for a successful day. Benefits Offered: Incentives $ Employee Referral Program $ Paid Time Off Paid Vacation (Full-Time) Merit Increase $ 401k with Employer Contribution (Full-Time) Medical, Dental, Vision (Full-Time) Life Insurance (Full-Time) Long-term/Short-term Disability (Full-Time) Accident (Full-Time) Critical Illness (Full-Time) Cross-training Opportunities Hotel Room Discounts Our Breakfast Attendant makes a difference by: A positive outlook and outgoing personality A team-first attitude A gift for paying attention to the smallest details As a Breakfast Attendant, you will: Welcome guests with genuine care Deliver highly attentive service Engage in polite conversation as time allows Be fully informed of continental breakfast options Set up the Breakfast area for service Stock all self-service areas with proper equipment and food items Always Maintain proper standards of sanitation and physical appearance of breakfast area Obtain food supplies from Food Storeroom Comply with all food safety and quality assurance standards Maintain clean safe environment Complete prep work as required for next shift break down the breakfast area returning all unused items to their appropriate places and store food and perishables according to procedures to avoid spoiling and loss. Clean chairs and tables and floor To be a successful Breakfast Attendant, you must have: A professional demeanor, a warm and welcoming personality, and ability to engage easily and actively connect with others is required. Must be genuinely caring, compassionate, and comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Speak with others using clear and professional language. Previous bartender experience is a big plus. Perform other reasonable job duties as requested by Supervisors. Minimum Requirements: The Breakfast Attendant role requires standing for long periods of time, or entire shifts. Professional appearance and clean uniform. Ability to move, lift, carry, push, pull and place objects weighing less than 50 pounds without assistance. Read and visually verify information in a variety of formats (e. g., small print). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move over sloping, uneven, or slippery surfaces and steps. Schedule: Flexible Shifts Available -Morning/Evening/Night -Weekends -Full-Time/Part-Time MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call ************ extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to ******************* “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.
$21k-25k yearly est. Auto-Apply 60d+ ago
Steward
Sheraton Indianapolis Hotel at Keystone Crossing 4.2
Indianapolis, IN job
Full-time, Part-time Description A Steward is responsible for maintaining cleanliness and proper storage of all china, glass and silver, and ensuring the highest standards of sanitation. He/she is also responsible for assisting the kitchen staff in maintaining the cleanliness of the kitchen and all storage areas; specifically for cleaning all equipment, utensils, and the physical work area. He/she is also responsible for assisting with proper food storage and rotation. Education & Experience High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high pressure situations. Must maintain composure and objectivity under pressure. Job Duties & Functions Maintain friendly and warm demeanor at all times. Operate the dish-washing equipment to ensure that all china, glass and silver are cleaned thoroughly and sanitation of such is maintained. Replace all clean china; glass and silver in its proper storage location using care to minimize breakage. Wash pots, pans and kitchen utensils following proper procedure for their cleanliness andsanitation, storing them in the proper location. Sweep and mop floors in the kitchen and restaurant Empty garbage from Food and Beverage areas into the hotel dumpster.•Maintain the cleanliness of the back dock and dumpster area. Perform other tasks/jobs as assigned by the supervisor or manager.
$27k-34k yearly est. 7d ago
Director of Housekeeping
Marriott 4.6
Indianapolis, IN job
**Additional Information** **Job Number** 25177027 **Job Category** Housekeeping & Laundry **Location** Sheraton Indianapolis Hotel at Keystone Crossing, 8787 Keystone Crossing, Indianapolis, Indiana, United States, 46240VIEW ON MAP (**************************************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Expiration Date:** 12/19/2025 **Additional Information:** This hotel is owned and operated by an independent franchisee, Avion Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. The Director of Housekeeping is responsible for ensuring the efficient operations of the Housekeeping Department in accordance with Avion standards. This includes leading the entire Housekeeping Department, covering rooms, front/back of house, public areas, and laundry. At least 7 years of progressive experience in a hotel or related field; or a 2-year college degree and 5 or more years of related experience; or a 4-year college degree and at least 3 years of related experience. ▪ Supervisory experience required. ▪ Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing. ▪ Must have a valid driver's license for the applicable state. ▪ Must be able to convey information and ideas clearly. ▪ Must be able to evaluate and select among alternative courses of action quickly and accurately. ▪ Must work well in stressful, high-pressure situations. ▪ Must maintain composure and objectivity under pressure. ▪ Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. ▪ Must have the ability to assimilate complex information, data, etc., from disparate sources and adjust to meet the constraints of particular needs. ▪ Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests. ▪ Must be able to work with and understand financial information and data, and basic arithmetic functions. Salary _This company is an equal opportunity employer._ frnch1
$47k-80k yearly est. 42d ago
Guest Services Rep Part Time-104020
Extended Stay America 4.5
Indianapolis, IN job
The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative ************************************************** MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. * Assists and responds to guest requests with diligent follow-through. * Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. * Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. * Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. * Setup, maintain, and takedown of breakfast display in timely manner. * Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. * Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. * Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. * Periodic tours of the property to ensure the property is meeting brand standards. * Assists and provides reasonable accommodation in response to guest requests whenever possible and practical * Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES * Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. * Engage in cross training in housekeeping and laundry areas to provide assistance as needed. * Other tasks as assigned by the management team. . BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Vision Insurance * 401(k) Savings Plan * Employee Assistance Program (EAP) * Employee Perks Program offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES * Understand and communicate in English proficiently to interact with guests, associates and outside vendors. * Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned. * Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Complete routine reports and correspondence. * Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals * Apply good judgment at all times. * Manage problems, address and solve guest-related issues. MINIMUM QUALIFICATIONS * High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.
$23k-27k yearly est. 40d ago
Area Director of Sales - Columbus Market
Fairfield Inn & Suites Columbus 4.1
Columbus, IN job
Everwood is a fast-growing hospitality management company that is looking for you. We take pride in creating memorable experiences for our associates, guests, ownership, and our communities. We care for people so they can be their best! Care is at the heart of what we do. Job Description The Area Director of Sales is responsible for directing, coordinating, training, and supervising the Sales Managers, Coordinators/Administrative Assistants in all sales-related activities, including direct sales efforts, follow-up, and proper sales administration. He/she is also responsible for growing existing accounts and generating new business to ensure that Room revenues meet or exceed budget in order to maximize revenue and profits and improve the hotel's performance in the marketplace. This role will be responsible for multiple properties within a geographically centralized area. Responsibilities will include but not be limited to: Supervise, administer, and ensure timely completion of all activities of the Sales discipline for all properties assigned. Develop a full working knowledge of the operations of the hotels, including Food and Beverage, Guest Services, and Reservations. Develop a complete knowledge of company sales policies and SOPs and ensure knowledge of and adherence to those policies by the sales team. Develop and maintain market awareness to ensure the ability to predict revenue opportunities and set proactive strategies. Meet or exceed goals set by the individual property and cumulatively for the assigned portfolio. Operate the Sales Department within the established sales expense budget. Participate in required M.O.D. and Saturday office coverage as scheduled. Coordinate group, transient, and catering bookings to maximize profits. Initiate and follow up on leads. Maintain and participate in an active sales solicitation program. Monitor production of all top accounts, evaluate market trends, and ensure that the Sales Team is held accountable for those accounts within their respective territories. Coordinate all non-group transient sales and catering solicitations to maximize overall profits. Administer training in the Sales and Catering departments, according to Company standards. Assist in the preparation of required reports in a timely manner. Conduct weekly sales meetings according to company standards. Be familiar with all company sales policies and selling techniques with an emphasis on maximizing occupancy, and Average Daily Rate (ADR) revenues. Conduct all Sales Team Performance Appraisals according to company SOP's. (Where applicable) Motivate, coach, counsel, and discipline all Sales and Catering department personnel according to company SOPs. Review meeting planner evaluations as received to ensure that any problems are rectified. Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property, and ensure that all Sales Managers conduct thorough site inspections. Develop strategies to increase share from competitors when the hotel revenue penetration goals are not being met. Use your property's computerized sales management system to manage the hotel's business, including (but not limited to) generating reports, entering the industry, blocking space, and building accounts. Monitor the Sales incentive plans and ensure that Sales staff can explain their potential earnings and benefits and assist in ensuring that incentives are processed and paid according to the specified time period for each plan. Ensure that Sales Managers are planning and executing sales trips as outlined in quarterly Key Result Areas (KRA's) and in the Sales budget, including preplanning, setting appointments, and executing sales calls. Coordinate the preparation of complete and accurate end-of-month reports, according to company SOP. Ensure that Sales Managers can explain the importance and components of the report. Coordinate preparation of the annual revenue budget. Coordinate preparation of the annual Marketing Plan. Coordinate and direct preparation of the monthly Room revenue forecast for the current and upcoming months and assist in ensuring accuracy within a 5% margin of error. Basic Qualifications At least 6 years of progressive hotel sales experience; or a 4-year college degree and at least 3 years of related experience; or a 2-year college degree and at least 5 years of hotel sales experience. Supervisory experience is required. Must have a driver's license in the applicable state. Must be proficient in Windows, Company approved spreadsheets and word processing Physical requirements: Ability to lift, pull, and push moderate weight (minimum of 20 lbs.) Ability to bend, lift, and be standing or walking during the entire shift. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high-pressure situations. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests Equal Opportunity Employer (M/F/D/V) View all jobs at this company
$68k-102k yearly est. 60d+ ago
Busser Lounge
Sheraton Indianapolis Hotel at Keystone Crossing 4.2
Indianapolis, IN job
Efficiently clear tables after guests have finished dining - Thoroughly clean tables and surrounding areas to ensure a tidy dining environment - Set tables with appropriate utensils, glassware, and condiments for incoming guests - Work collaboratively with servers and kitchen staff to maintain smooth operations - Follow health and safety guidelines to uphold cleanliness standards in the restaurant or beverage setting
$18k-24k yearly est. 60d+ ago
Hotel General Manager
Fairfield Inn & Suites Columbus 4.1
Columbus, IN job
Our beautiful Fairfield Inn and Suites is looking for a talented leader in Columbus, IN. Must be customer service friendly, must be able to train, lead and engage with the staff! Fully staffed! Marriott brand experience preferred. This hotel features 96 guest rooms, a full bar, and over 3,000 square feet of meeting space. Quarterly Performance based Bonus Plan Paid Time Off 401k Medical / Dental / Vision / Critical Illness / Accident Insurances available Hotel Stay Discounts Relocation Assistance Available Job Description The General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel. Responsibilities will include but not be limited to: • Play a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis. • Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation. • Tour the operating departments daily, making adjustments as needed via department heads. • Conduct weekly staff meetings, including weekly training sessions presented by managers and self-using the steps to effective training according to Everwood company standards, and the review of previous and future sales and operations efforts. • Meet all financial review dates and corporate directed programs in a timely fashion. • Ensure that all department heads maintain budgeted productivity levels and company standard checkbook accounting procedures. • Develop managers for future advancement through competency training and corporate sponsored training programs. • Maintain direct contact with and monitor the development of management trainees. • Ensure that training in service standards is taking place in each department using the steps to effective training according to company standards. • Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer. • Ensure complete processing of invoices daily by using the A/P process. • Ensure that all appropriate information for financial documents is received by the Corporate Office monthly, in compliance with the monthly accounting calendar. • Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers. • Forecast monthly the hotel's financial position, by estimating revenues and line-by-line expenses. Analyze previous and projected data to generate an accurate reforecast. • Prepare and conduct all management interviews and follow hiring procedures according to company SOPs. • Interview all prospective final candidates for any vacant management position within the hotel prior to any offer being extended. • Motivate, coach, counsel and discipline all management personnel according to company SOPs and ensure that managers are in compliance with the standards in their administration of counseling and disciplinary steps. • Ensure that all employees receive fair and equitable treatment according to company SOP's. • Meet clients on the property, including meeting contacts and potential clients touring the property, to assist in the sales effort. • Be in the public areas during peak times, greeting guests and offering assistance as needed. • Ensure procedures for handling of the hotel safe specifically with regard to security and monthly safe audits are followed and occur. • Complete required corporate training modules and become certified to train those as required. • Ensure that all scheduled meetings take place on the property. Basic Qualifications • At least 3 years progressive experience in a hotel or a related field; Prefer a 4-year college degree and at least 4 to 5 years of related experience; or a 2-year college degree and at least 5 to 6 years of related experience. Preferred Qualifications • Brand experience preferred. • Maintain a warm and friendly demeanor at all times. • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. • Must be able to multitask and prioritize departmental functions to meet deadlines. • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. • Maintain regular attendance in compliance with company Standards, as required by scheduling, which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which include wearing nametags. • Comply with Everwood company Standards and regulations to encourage safe and efficient hotel operations. • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. • Must be able to maintain confidentiality of information. Physical requirements: • Long hours sometimes required. • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Be able to lift up to 20 pounds. • Must have valid driver's license for the applicable state. View all jobs at this company
$73k-101k yearly est. 60d+ ago
Bartender
Residence Inn Noblesville 3.8
Noblesville, IN job
As a beverage enthusiast when you are behind the bar, as a Bartender, you create an energy that is both welcoming and exciting. You showcase your craft of creating cocktails as a bright mixologist. You take pride in offering our guests a seasonally inspired beverage menu, a warm conversation and maybe a story or two. Your engaging personality will ensure our guests look forward to relaxing with you after a long day. Benefits Offered: Incentives $ Employee Referral Program $ Paid Time Off Paid Vacation (Full-Time) Merit Increase $ 401k with Employer Contribution (Full-Time) Medical, Dental, Vision (Full-Time) Life Insurance (Full-Time) Long-term/Short-term Disability (Full-Time) Accident (Full-Time) Critical Illness (Full-Time) Cross-training Opportunities Hotel Room Discounts Schedule: Flexible Shifts Available -Morning/Evening/Night -Weekends -Full-Time/Part-Time Our Bartenders makes a difference by: A positive outlook and outgoing personality A team-first attitude A gift for paying attention to the smallest details As a Bartender, you will: Welcome guests with genuine care Deliver highly attentive service Engage in polite conversation as time allows Be fully informed of beverage menu Prepare drinks for cocktail service, open and service wine/champagne Prepare garnishes Stock ice, glassware, and paper supplies Set up and maintain cleanliness of bar area Process all payment methods Maintain clean safe environment Ensure bar and its equipment are clean and fully functional Occasionally diffuse difficult situations Comply will all liquor laws To be a successful Bartender, you must have: A professional demeanor, a warm and welcoming personality, and ability to engage easily and actively connect with others is required. Must be genuinely caring, compassionate, and comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Speak with others using clear and professional language. Previous bartending experience is a big plus. Perform other reasonable job duties as requested by Supervisors. Minimum Requirements: The Bartender role requires standing for long periods of time, or entire shifts. Professional appearance and clean uniform. Ability to move, lift, carry, push, pull and place objects weighing less than 30 pounds without assistance. MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call ************ extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to ******************* “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.
$18k-26k yearly est. Auto-Apply 60d+ ago
Night Audit (Overnight Desk Clerk)
Comfort Suites 3.8
Indianapolis, IN job
No matter whether a guest arrives weary from their travels or excited for a vacation, as a Night Auditor, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life. Benefits Offered: Incentives $ Employee Referral Program $ Paid Time Off Paid Vacation (Full-Time) Merit Increase $ 401k with Employer Contribution (Full-Time) Medical, Dental, Vision (Full-Time) Life Insurance (Full-Time) Long-term/Short-term Disability (Full-Time) Accident (Full-Time) Critical Illness (Full-Time) Cross-training Opportunities Hotel Room Discounts Schedule: Flexible Shifts Available -Morning/Evening/Night -Weekends -Full-Time/Part-Time Our Night Auditors makes a difference by: A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details As Night Audit, you will: Organize, confirm, and process guest check-in/check-outs and adapt for any changes, verify guest identity Respond to and resolve guest requests Secure payments, verifying and adjusting billing as needed Provide guests with room and hotel information, directions, amenities, and local interests Process night audit Run daily reports, reviewing to see what needs to be communicated to the next shift's staff Complete cashier and closing reports, counting the bank at the end of each shift securely Accept and record wake-up calls, delivering to the right department Maintain confidentiality of all guests, proprietary information Communicate any emergency, lost item, or theft to proper staff and/or authorities Report maintenance problems, accidents, and safety hazards Keep contingency lists in case of emergency and communicate and necessary messages Protect company assets Comply with all quality assurance expectations Keep doors locked during the night. Clean and organize the front desk, lobby, and market area when the hotel is quiet. To be a successful Night Auditor, you need: A professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others. Be genuinely caring and compassionate and visibly demonstrate desire to understand others. Create confidence and trust, while communicating the right message at the right time. Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Be direct yet tactful and considerate of the audience. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable persons on premises. Clean professional appearance. Perform other reasonable job duties as requested by Supervisors. Minimum Requirements: The Night Audit role requires standing for long periods of time, or entire shifts. Read and visually verify information in a variety of formats (i.e., small print). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance. MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call ************ extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to ******************* “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.
$24k-28k yearly est. Auto-Apply 60d+ ago
Guest Room Attendant (Part-Time)
Comfort Suites Southport 3.8
Indianapolis, IN job
Job Description When a guest walks into our rooms - imagine the first look around they take. Followed by the sigh of relief because they've arrived in their home away from home, be it for a night or a week, and it's perfect. Everything is exactly in its place- crisp, pressed linens, perfectly placed pillows, sparkling mirror, and every detail adding up to an experience our guests feel great about because they know they're in good hands while staying with us. As a Guest Room Attendant, your contribution helps ensure guests an enjoyable and comfortable stay which in turn creates a customer for life. Benefits Offered: 401k Medical, Dental, Vision Life Insurance Long-term/Short-term disability Accident Insurance Paid Vacation Incentives Referral Program PTO Annual Increases Cross-training opportunities Associate Discounts Schedule: Day Shifts Weekend Availability Flexible schedule Part-Time Our Housekeeping team makes a difference by: A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details As Guest Room Attendant, you will: Clean, dust, polish, and vacuum to make sure guest rooms and bathrooms meet hotel standards. Change linens, make beds, and leave the bathroom sparkling. Restock all guest room supplies, like soap and shampoo. Organize your linen closet, restock your cart, and get ready for the next day before your shift ends each day. Remove trash and dirty linens Greet guests that you encounter during your shift with a friendly smile. Ensure all rooms are cared for and inspected according to standards Protect equipment and make sure there are no inadequacies Notify superiors of any damages, deficits, and disturbances. Adhere strictly to rules regarding health and safety and be aware of any company-related practices Ability to work with little supervision and maintain a high level of performance Customer-oriented and friendly Prioritization and time management skills Working quickly without compromising quality To be successful in this role, you need: a professional demeanor clear communication skills and appearance in a clean uniform is required. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25-30 pounds. You must also be able to stand and walk for an entire shift and perform repetitive motions. Minimum Requirements: High School Diploma or equivalent Must be able to stand for at least 8 hours MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call ************ extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to ******************* “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job
$20k-25k yearly est. 13d ago
Laundry Attendant
Sheraton Indianapolis Hotel at Keystone Crossing 4.2
Indianapolis, IN job
Full-time Description The Laundry Attendant maintains constant supply of clean linens for the hotel. Performs all stages of linen processing, including collecting, transporting, sorting, weighing, loading and unloading (washers, dryers and chutes), ironing, folding, storing and delivering. Cleans laundry machinery and laundry area. El asistente de lavandería mantiene un suministro constante de ropa de cama limpia para el hotel. Realiza todas las etapas del procesamiento de la ropa, incluida la recolección, el transporte, la clasificación, el pesaje, la carga y descarga (lavadoras, secadoras y tolvas), el planchado, el plegado, el almacenamiento y la entrega. Limpia la maquinaria de lavandería y el área de lavandería. JOB DUTIES Understand operation of washing machines and dryers. Wash and dry all dirty linens, towels, rags, etc., as directed by management. Clean dryer filter daily and maintain all equipment as trained. Operate iron as per standard and ensure that it is shut off at the end of day (responsibility may vary by property). Fold linens/towels and stock linen carts, as required. Always practice safe work habits to ensure safety to guests and fellow employees. Sweep and mop laundry floors storing all linens off the floor. Be familiar with all Avion Hospitality's policies and house rules. Remove and sort dirty linens and towels from laundry carts. Keep laundry carts clean and free of debris. Stocks all linen closets throughout the hotel, as applicable. Perform other tasks/jobs as assigned by the supervisor or manager. DEBERES DEL TRABAJO Comprender el funcionamiento de las lavadoras y secadoras. Lave y seque todas las sábanas, toallas, trapos, etc. sucios, según las indicaciones de la gerencia. Limpie el filtro de la secadora diariamente y mantenga todo el equipo según lo capacitado. Opere el hierro según la norma y asegúrese de que se apague al final del día (la responsabilidad puede variar según la propiedad). Doble las sábanas / toallas y los carros de ropa de stock, según sea necesario. Siempre practique hábitos de trabajo seguros para garantizar la seguridad de los huéspedes y compañeros de trabajo. Barrer y trapear los pisos de lavandería almacenando todas las sábanas del piso. Familiarícese con todas las políticas y reglas de la casa de Avion Hospitality. Retire y clasifique las sábanas y toallas sucias de los carritos de lavandería. Mantenga los carros de lavandería limpios y libres de escombros. Almacena todos los armarios de ropa blanca en todo el hotel, según corresponda. Realizar otras tareas / trabajos asignados por el supervisor o gerente. Requirements EDUCATION AND EXPERIENCE High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must be able to convey information and ideas clearly. Must work well in stressful, high pressure situations. Must maintain composure and objectivity under pressure. Must be able to constantly push/pull laundry carts (empty and full), with potential weight between50- 400lbs (may vary by property) Must be able to occasionally pull linens from washer to dryer, with potential weight between 25-150lbs (may vary by property). EDUCACIÓN Y EXPERIENCIA Se prefiere diploma de escuela secundaria o equivalente y / o experiencia en un hotel o un campo relacionado. Debe ser capaz de transmitir información e ideas con claridad. Debe funcionar bien en situaciones estresantes y de alta presión. Debe mantener la compostura y la objetividad bajo presión. Debe ser capaz de empujar / tirar constantemente de los carros de lavandería (vacíos y llenos), con un peso potencial entre 50 y 400 libras (puede variar según la propiedad) Debe ser capaz de sacar ocasionalmente la ropa de cama de la lavadora a la secadora, con un peso potencial entre 25-150 libras (puede variar según la propiedad).
$23k-28k yearly est. 9d ago
Steward
Sheraton Indianapolis Hotel at Keystone Crossing 4.2
Indianapolis, IN job
Job DescriptionDescription: A Steward is responsible for maintaining cleanliness and proper storage of all china, glass and silver, and ensuring the highest standards of sanitation. He/she is also responsible for assisting the kitchen staff in maintaining the cleanliness of the kitchen and all storage areas; specifically for cleaning all equipment, utensils, and the physical work area. He/she is also responsible for assisting with proper food storage and rotation. Education & Experience High School diploma or equivalent and/or experience in a hotel or a related field preferred. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high pressure situations. Must maintain composure and objectivity under pressure. Job Duties & Functions Maintain friendly and warm demeanor at all times. Operate the dish-washing equipment to ensure that all china, glass and silver are cleaned thoroughly and sanitation of such is maintained. Replace all clean china; glass and silver in its proper storage location using care to minimize breakage. Wash pots, pans and kitchen utensils following proper procedure for their cleanliness andsanitation, storing them in the proper location. Sweep and mop floors in the kitchen and restaurant Empty garbage from Food and Beverage areas into the hotel dumpster.•Maintain the cleanliness of the back dock and dumpster area. Perform other tasks/jobs as assigned by the supervisor or manager. Requirements:
$27k-34k yearly est. 8d ago
Housekeeping Supervisor
Sheraton Indianapolis Hotel at Keystone Crossing 4.2
Indianapolis, IN job
DEPARTMENT: Housekeeping REPORTS TO: Housekeeping Manager STATUS: Non-exempt The Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Housekeeping Manager functions in his/her absence. QUALIFICATION STANDARDS Education & Experience: At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field helpful. Previous supervisory responsibility preferred. Physical requirements: Long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Mental requirements: Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high pressure situations. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must maintain composure and objectivity under pressure. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary. Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Requirements DUTIES & FUNCTIONS Essential: Approach all encounters with guests and employees in a friendly, service oriented manner. Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations. Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained. In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office. Oversee the organized closing of the floors at the end of the day, ensuring the Room Attendants' carts are clean and restocked with linen only. Ensure records of daily assignments are completed, signed off on and turned into the Housekeeping Office on time. Maintain key control system. Supervise all staff in Laundry and Housekeeping, holding them accountable and responsible for their work performance. Submit proper documentation regarding poor work performance, misconduct, excessive absenteeism, lateness and improper attire. Handle items for "Lost and Found" according to the standards. Be familiar with all Avion Hospitality policies and House Rules. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees. Marginal: Ensure the overall appearance, cleanliness and orderliness of staff. Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period. Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment. Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways and landings. Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily. Initiate work orders for repairs and maintenance for doors, plumbing, heating/air, electrical equipment, furniture, carpets, drapes, etc. Follow through on each work order until completed. Oversee proper and constructive training of Room Attendants. Motivate, coach, and counsel staff as necessary. Collect all keys and assignment sheets daily at the end of the shift. Attend meetings as required by Management. Ensure completion of regular maintenance and cleaning projects on a biannual basis. Monitor all V.I.P.'s, special guests and requests. Perform any other duties as requested by Management.
$33k-42k yearly est. 60d+ ago
Area Director of Sales & Marketing
Marriott 4.6
Indianapolis, IN job
**Additional Information** **Job Number** 25187105 **Job Category** Sales & Marketing **Location** Indianapolis Marriott East, 7202 East 21st Street, Indianapolis, Indiana, United States, 46219VIEW ON MAP (************************************************************************************************************************************************************* **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Expiration Date:** 01/05/2026 **Additional Information:** This hotel is owned and operated by an independent franchisee, Aimbridge Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. The Director of Sales & Marketing-Full Service has direct oversight of planning and managing the overall sales and marketing for two or more Full-Service hotels. The intention is to achieve optimal occupancy, growth in existing accounts, and generating new business, all to maximize total revenue and meet/exceed hotel profit objectives. This role will oversee day-to-day operations of the hotels sales division including, but not limited to, direct sales efforts, follow-up, and proper sales administration and training. This role will ultimately recommend the sales forecast, marketing, advertising, sales plans, programs and annual budget for two or more Full-Service hotels; manages within approved plans and budgets. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities JOB RESPONSIBILITIES: - Coordinate all group, transient, and catering sales solicitations and bookings to maximize overall revenue. - Develop, recommend, implement and manage the division's annual budget and the advertising, public relations marketing and sales plans and programs for the hotel to maximize rate, occupancy and food & beverage opportunities thus ensuring the hotel meets/exceeds management and owner revenue/profit goals and expectations. - Proactively conduct outside sales calls, conduct sales tours and entertain clients. - Understand the content reflected in contracts and how to negotiate terms therein. - Develop and maintain market awareness to ensure ability to predict revenue opportunities and set proactive strategies. - Monitor production of all top accounts and evaluate trends within your market. - Adheres to Aimbridge Hospitality's established regulations, company standards, sales standards and sales metrics related. - Comply with attainment of individual goals, as well as team goals and budgeted metrics. - Train all members of the hotel staff on how to recognize and capitalize on all sales opportunities to increase hotel occupancy and revenue. - With input and guidance from the GM and/or Corporate HR, manage Human Resources in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate. - Supervise Catering & Event Management Team (as applicable) to ensure that the Catering, Food & Beverage, and Meeting Room rental budgets are met or exceeded. - Develop a full working knowledge of the operations and policies of the hotel, including Sales, Food and Beverage, Front Office and Reservations. - Maintain strong visibility in local community and industry organizations. - Attend and/or conduct daily/weekly/monthly meetings and any other functions required by management, providing training on a rotational basis. - Maintains professional working relationship and promote open lines of communication relationships to achieve initiatives with respective marketing partner(s) and other internal departments (i.e. Second Wave, Aimbridge Digital, or Branded field marketing). - Travel on a weekly basis, as required. - Act, as directed, on behalf of the General Manager in his/her absence; performing any other duties, as requested by management. QUALIFICATIONS: - At least 6 years of progressive hotel sales experience preferred; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and at least 4 years of related experience. - Must have a valid driver's license in the applicable state. - Must possess highly developed verbal & written communication skills to frequently negotiate, convince, sell and influence other managerial personnel, hotel guest(s) and/or corporate clients. - Must have thorough experience with professional selling skills: opening, probing, supporting, closing - Shows strong analytical skills and strategic vision in establishing appropriate sales deployment - Must be proficient in general computer knowledge especially Microsoft Office products - Must be able to work independently and simultaneously manage multiple tasks - Strong organization and presentation skills - Demonstrated ability to effectively interact and manage people of diverse socioeconomic, cultural, disability and ethnic backgrounds while solving complex problems and creating a productive sales team - Requires advanced knowledge of the principles and practices within the sales/marketing/hospitality profession. - Must work well in stressful, high-pressure situations; maintain composure and objectivity under pressure. - Must be able to work with and understand financial information and data, and basic arithmetic functions. $115000-$120000 _This company is an equal opportunity employer._ frnch1
$115k-120k yearly 25d ago
Hotel Desk Clerk
Comfort Suites 3.8
Indianapolis, IN job
No matter whether a guest arrives weary from their travels or excited for a vacation, as a Hotel Desk Clerk, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence which in turn creates a customer for life. Benefits Offered: Incentives $ Employee Referral Program $ Paid Time Off Paid Vacation (Full-Time) Merit Increase $ 401k with Employer Contribution (Full-Time) Medical, Dental, Vision (Full-Time) Life Insurance (Full-Time) Long-term/Short-term Disability (Full-Time) Accident (Full-Time) Critical Illness (Full-Time) Cross-training Opportunities Hotel Room Discounts Our Hotel Desk Clerk makes a difference by: A warm, people-oriented demeanor A team-first attitude A gift for paying attention to the smallest details As Hotel Desk Clerk, you will: Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity Respond to and resolve guest requests Secure payments, verifying and adjusting billing as needed Provide guests with room and hotel information, directions, amenities, and local interests Run daily reports, reviewing to see what needs to be communicated to the next shift's staff Complete cashier and closing reports, counting the bank at the end of each shift securely Accept and record wake-up calls, delivering to the right department Maintain confidentiality of all guests, proprietary information Communicate any emergency, lost item, or theft to proper staff and/or authorities Report maintenance problems, accidents, and safety hazards Keep contingency lists in case of emergency and communicate and necessary messages Protect company assets Comply with all quality assurance expectations To be a successful Hotel Desk Clerk, you need: A professional demeanor A warm and welcoming personality and must be able to engage easily and actively connect with others. Be genuinely caring and compassionate and visibly demonstrate desire to understand others. Create confidence and trust, while communicating the right message at the right time. Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Be direct yet tactful and considerate of the audience. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Maintain awareness of undesirable people on premises. Clean professional appearance. Perform other reasonable job duties as requested by Supervisors. Minimum Requirements: The Hotel Desk Clerk role requires standing for long periods of time, or entire shifts. Read and visually verify information in a variety of formats (i.e., small print). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance. Schedule: Flexible Shifts Available -Morning/Evening/Night -Weekends -Full-Time/Part-Time MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call ************ extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to ******************* “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.
$24k-30k yearly est. Auto-Apply 60d+ ago
Bartender
Residence Inn Noblesville 3.8
Noblesville, IN job
Job Description As a beverage enthusiast when you are behind the bar, as a Bartender, you create an energy that is both welcoming and exciting. You showcase your craft of creating cocktails as a bright mixologist. You take pride in offering our guests a seasonally inspired beverage menu, a warm conversation and maybe a story or two. Your engaging personality will ensure our guests look forward to relaxing with you after a long day. Benefits Offered: Incentives $ Employee Referral Program $ Paid Time Off Paid Vacation (Full-Time) Merit Increase $ 401k with Employer Contribution (Full-Time) Medical, Dental, Vision (Full-Time) Life Insurance (Full-Time) Long-term/Short-term Disability (Full-Time) Accident (Full-Time) Critical Illness (Full-Time) Cross-training Opportunities Hotel Room Discounts Schedule: Flexible Shifts Available -Morning/Evening/Night -Weekends -Full-Time/Part-Time Our Bartenders makes a difference by: A positive outlook and outgoing personality A team-first attitude A gift for paying attention to the smallest details As a Bartender, you will: Welcome guests with genuine care Deliver highly attentive service Engage in polite conversation as time allows Be fully informed of beverage menu Prepare drinks for cocktail service, open and service wine/champagne Prepare garnishes Stock ice, glassware, and paper supplies Set up and maintain cleanliness of bar area Process all payment methods Maintain clean safe environment Ensure bar and its equipment are clean and fully functional Occasionally diffuse difficult situations Comply will all liquor laws To be a successful Bartender, you must have: A professional demeanor, a warm and welcoming personality, and ability to engage easily and actively connect with others is required. Must be genuinely caring, compassionate, and comfortable conversing with individuals from a variety of backgrounds and at all organizational levels. Speak with others using clear and professional language. Previous bartending experience is a big plus. Perform other reasonable job duties as requested by Supervisors. Minimum Requirements: The Bartender role requires standing for long periods of time, or entire shifts. Professional appearance and clean uniform. Ability to move, lift, carry, push, pull and place objects weighing less than 30 pounds without assistance. MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call ************ extension 203. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to ******************* “Applicant Accommodation” should be included in the subject line of the email. Please note that this phone number and email are only for those individuals who would like to request accommodation to apply for a job.
$18k-26k yearly est. Easy Apply 28d ago

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