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Drury Hotels jobs in Knoxville, TN - 23 jobs

  • Evening Food and Beverage Attendant

    Drury Hotels 4.4company rating

    Drury Hotels job in Pigeon Forge, TN

    Starting at $18.00/ hour Bonus up to $3,200/ year Property Location: 140 Jake Thomas Road - Pigeon Forge, Tennessee 37863You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish. Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program Retirement - Company-matched 401(k) Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025 What you will do: Make our complimentary 5:30 p.m. Kickback “happy hour” … well, happy for our guests. Ensure exceptional, positive experiences for our diverse team members and guests. Oversee the 5:30 Kickback for guests through food preparation and with clean-up. See to it that the kitchen and lobby area are clean and well organized. Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels. Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. Answer guest's questions using your knowledge of the hotel, area, and events. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude. What we expect of you: With your can-do spirit and unique personality, you will shine at Drury Hotels. We seek friendly, energetic communicators with these qualifications. Knowledge of hotel accommodations, the community. and hotel services Ability to conduct accurate inventory of food items and calculate order levels Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere Ability to speak and receive direction (written and verbal direction) in English Rise. Shine. Work Happy.Hiring Immediately!
    $17k-19k yearly est. Auto-Apply 60d+ ago
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  • Guest Service Agent

    Drury Hotels 4.4company rating

    Drury Hotels job in Pigeon Forge, TN

    Property Location: 140 Jake Thomas Road - Pigeon Forge, Tennessee 37863You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish. Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program Retirement - Company-matched 401(k) Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025 What you will do: Serve as the happy, helpful face of our hotel to guests entering and departing our front door. Ensure exceptional, positive experiences for our diverse team members and guests. Assist guests in a friendly, efficient, courteous, and professional manner. Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution. Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up. Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude. What we expect of you: With your can-do spirit and unique personality, you will shine at Drury Hotels. We seek friendly, highly organized communicators and multitaskers with these qualifications. Warm and friendly manner in relating to and interacting with the public Demonstrated attention to detail while handling multiple tasks simultaneously Familiarity with handling money, making change, and using office machines in day-to-day activities Ability to speak and receive direction (written and verbal direction) in English Willingness and ability to work alone as scheduled Rise. Shine. Work Happy.Hiring Immediately! At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine. At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together-across 150 hotels in 30 states-to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE Explore Our Culture Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call ************ or email **************************.
    $22k-25k yearly est. Easy Apply 3d ago
  • Room Attendant / Housekeeper

    Fairfield Inn and Suites Farragut West Knox 4.1company rating

    Knoxville, TN job

    Room Attendant / Housekeeping Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: Responsible for the cleanliness and overall appearance of the guest rooms and surrounding corridors. Courteously and pleasantly, respond to the guest's needs and requests to make their stay as comfortable and enjoyable as possible. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. Adhere to all Vision Hospitality Group, Inc. and property specific brand standards. Responsible for the cleanliness of guest rooms and public areas, and for reporting to the maintenance department any deficiency in any room or public area, and all out of order equipment. Make beds neatly with fresh linens. Pick up trash from floor, removes and empties trash from waste cans, cleans mirrors and shelves, wipes doorframes and furniture with damp cloth, dusts light fixtures, windowsills, and the baseboards, and arranges furniture properly. Responsible for the hallway in front of room. Deep cleans one room daily. Cleans bathrooms, scrubbing basin, bathtub, toilet, and tile floor with damp rag and detergent. Disinfects surfaces in bathroom. Replenishes supplies in rooms (glasses, stationary, soaps, shampoo, tissue, toilet paper, guest directories) and places clean towels on rack. Vacuums each room and hallway. Reports to the Executive Housekeeper all rooms vacated and clean, rooms occupied and clean, or any other discrepancies, or any unusual conditions of furniture or room repairs needed. Maintain a clean and attractive work area, uniform, and person. Should have knowledge of fire alarm and evacuation procedures. Must be responsible for security of guests, fellow Associates, and hotel assets. Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel, restaurant, lounge, and service to the guests. Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, Associate issues, etc. Necessary Skills: Must have an outgoing personality. Must be able to work a flexible schedule. Must be honest and work well with others. Has the highest degree of integrity and is humble, living by the Golden Rule Able to work with people from diverse cultures and backgrounds Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service. Stand/walk on feet for 8 hours and work in a restrictive space/environment. Must have eyesight-enabling vision both near and far. Must be able to climb up and down stairs. Must speak in a clear, understandable voice and hear at a basic level, and understand English. Must be able to bend, stretch arms overhead and lift and/or carry up to 25 pounds. Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule. Vision Hospitality Group LLC, offers the following benefits: Paid Time Off Optional Health, Wellness and Care benefits Health Reimbursement Program Flexible Spending Account Stay Discounts Optional Company paid Life Insurance 401(k) and 401(k) matching Employee Assistance Program Several Voluntary and Supplemental Insurance Options Select Paid Holidays and One Personal Floating Holiday Loyalty Incentives and Other Unique Incentive Programs
    $21k-26k yearly est. 21d ago
  • Activities Associate - Club Wyndham Smoky Mountains Resort

    Wyndham Hotels & Resorts 4.4company rating

    Sevierville, TN job

    We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. How You'll Shine As an Activities Associate, your job will literally be fun and games. Each day you'll organize and lead recreational activities to help guests enjoy their vacations and create lifelong memories with their family and friends. In coordination with the Activities Supervisor, you'll also operate all activity-related areas such as the movie theater, fitness center, pool and cabana, banquet rooms, and tanning rooms. Though no two days are the same at Wyndham Destinations, you'll have the opportunity to: Create, plan and execute guest activity programs for the resort Monitor, supervise, and assist guests in the activity center Promote and register guests for resort activities Conduct and record inspections of related activity areas in compliance with company standards and requirements Other Responsibilities: Manage a cash bank following proper cashiering procedures (when applicable) Attend and complete required resort and company trainings Handle all safety issues and incidents immediately How You'll Be Rewarded Medical, Dental, and Vision Insurance Discounted Hotel & Resort Stays Employee Stock Purchase Program Tuition Reimbursement 401K Retirement Savings with Company Match What You'll Bring Creativity and customer obsession Excellent communication skills Ability to demonstrate good judgement when interacting with guests and team members State driver's license and comfort operating large vehicles such as shuttles or vans Proficiency in Microsoft Word, Excel and Outlook Willingness to learn new programs such as company reporting and associate timekeeping Willingness to work an adjusted schedule, including evenings, weekends and holidays High school diploma or equivalent (Unless there is a legal requirement, experience will be accepted for the education requirement) One year of experience in customer service or recreation preferred Depending on the location, one or more of these certifications: Lifeguard, CPR, First Aid, Alcohol Awareness Card, Food Server Health Card How You'll Be Rewarded: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identify theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to *****************************, including the title and location of the position for which you are applying.
    $22k-38k yearly est. Auto-Apply 20d ago
  • In House Marketing Manager, The Lodge

    Wyndham Hotels & Resorts 4.4company rating

    Sevierville, TN job

    We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Essential Job Responsibilities Responsible for interviewing, onboarding & training new team members. Conducts ongoing trainings. Partner with department leaders to coach and support new hires. Conduct weekly training for reps that are underperforming. Welcome guests warmly to the resort and provide them with a brief overview of the resort, resort activities and services, and things to do in the area. Support new technology rollouts and sales initiatives through becoming a SME (Subject Matter Expert). Responsible for booking guests to attend an owner update both by phone and face to face. Responsible for maintaining an excellent culture and environment. Maintain above budget penetration rate of assigned guests and ensure that the overall penetration of the site is above the budget. Maintain department standards of production and work as a team player. Prepare additional reports deemed necessary by management. Ensure any pertinent information related to Marketing is properly and timely disseminated. Coordinate with sales regarding new/changes in marketing programs (booking/gifting policies). Qualifications: High School diploma required. College degree in related field preferred. Successful Wyndham Destinations marketing experience required Excellent communication skills both written and verbal. Must be highly motivated with a positive attitude and good work ethic. Problem solving ability. Ability to effectively coach, counsel and motivate direct reports. Provide exceptional customer service (i.e. must be able to communicate in a positive and effective manner when dealing with upset owners). Ability to negotiate effectively. Working knowledge of marketing databases. Ability to lead by example. Must have Timeshare/ Vacation Ownership Experience. How You'll Be Rewarded: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identify theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to *****************************, including the title and location of the position for which you are applying.
    $65k-91k yearly est. Auto-Apply 4d ago
  • Laundry Attendant

    Fairfield Inn and Suites Farragut West Knox 4.1company rating

    Knoxville, TN job

    Laundry Attendant Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: The Laundry Attendant is responsible for maintaining a consistent supply of clean linens and towels for the hotel, restaurant, and banquet facilities. The attendant will maintain an organized, clean and sanitary laundry room. Specifically, you will be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. Complete all required training Adhere to all standard operating procedures and property specific brand standards Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests Provide personalized, friendly service to each and every guest Separate items according to class, fabric and color Have knowledge of operation of commercial washer and dryer Wash and dry all linens using proper techniques Fold and stack towels, sheets, and other linens Properly store everything that is laundered Inspect linens for stains, discoloration and/or tears, and pull all linen not up to standards Keep accurate inventory records Notify Executive Housekeeper if machinery is not working properly Necessary Skills: Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. Must be responsible for safety and security of guests, fellow employees and hotel assets Have knowledge of fire alarm system and evacuation procedures. Able to report to all scheduled shifts Able to communicate effectively in writing, verbally, and in person Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays Is organized, honest, and works well with others Maintain a clean and attractive work area, uniform, and person Able to work with people from diverse cultures and backgrounds Has the highest degree of integrity and is humble, living by the Golden Rule Able to work with people from diverse cultures and backgrounds Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service. Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 40 pounds Can perform work for 8 hours and work in a restrictive space/environment Must have eyesight enabling vision both near and far Must be able to use/lift arms for up to 8 hours Must be able to work in extreme conditions such as heat, cold and stress Have finger dexterity for operating equipment Must speak in a clear, understandable voice, hear at a basic level, and understand English Must be able to write Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule. Vision Hospitality Group LLC, offers the following benefits: Paid Time Off Optional Health, Wellness and Care benefits Health Reimbursement Program Flexible Spending Account Stay Discounts Optional Company paid Life Insurance 401(k) and 401(k) matching Employee Assistance Program Several Voluntary and Supplemental Insurance Options Select Paid Holidays and One Personal Floating Holiday Loyalty Incentives and Other Unique Incentive Programs
    $21k-25k yearly est. 19d ago
  • Maintenance Technician - PM Shift

    Residence Inn/Courtyard 3.8company rating

    Knoxville, TN job

    As the Maintenance Technician, you are responsible for maintaining the hotel in good repair, inclusive of guest rooms, public space, back of the house, and exterior. You will perform various tasks related to a variety of trades including but not limited to carpentry, plumbing, electrical, air conditioning (trouble shoot repair/replace units/systems and related equipment), painting, drywall repair to ensure an attractive and well-maintained hotel. You will assist with periodical preventative maintenance of the property to maintain the condition and appearance of the hotel. The maintenance technician is expected to aid in all maintenance related tasks and respond quickly and appropriately to guest requests and/or special needs. Training is available in all areas of this position. Responsibilities · Maintain guestrooms, public space, and back of the house areas · Repair or replace items such as light bulbs, lamps, switches, outlets, faucets, toilets, air conditioners, TVs, hardware, filters, paint, furniture, wall coverings, caulking, grouting, or other miscellaneous items · Assist the Chief Engineer and other department team members in the systematic application of the preventative maintenance program · Make record of repairs made, establish a plan of action to complete needed repairs/tasks, or areas needing further attention · Assist in inventory of supplies needed to perform job function · Report major repairs and items that cannot be repaired to the Chief Engineer or GM for further action and, if necessary, place a room out of order · Due to the nature of the business, the individual will be required to assist in special projects as assigned by the Chief Engineer · Spot checking of guest and public areas to ensure standards are maintained · Ensure strong communications between all departments · Maintain a well organized and clean shop and associated engineering related areas · Ensure all work areas are check-in ready upon completion of any repairs Requirements · Knowledge of all maintenance trades, including basic electrical, plumbing, mechanical and carpentry, training is available in all trade areas · Basic mechanical aptitude for operation and repair of hotel equipment · Working knowledge of basic hand and power tools · Professional, polished appearance, self-directed, and must take initiative to complete tasks consistently when needed · Background, drug screening · Excellent verbal and written communication skills; strong customer service personality and positive attitude · Ability to work in an environment that requires multi-tasking · Must possess the ability to make sound decisions that are in the best interests/safety of property, guests, and associates. Work schedule 8 hour shift Weekend availability Benefits Health insurance Dental insurance Vision insurance Life insurance 401(k) 401(k) matching Employee discount
    $34k-45k yearly est. 60d+ ago
  • Sales Representative

    Wyndham Hotels & Resorts 4.4company rating

    Sevierville, TN job

    We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Job Summary Establish commonality and build rapport with prospective and/or current owners. Articulate the benefits of traveling with Wyndham Destinations. Demonstrate a positive attitude within a high-energy environment. Essential Job Responsibilities Conduct face-to-face presentations in our state-of-the-art sales centers located at one of our award-winning resorts. Find commonality with prospective and/or current owners. Communicate the benefits of traveling with Wyndham Destinations. Generate sales through initializing transactions and utilizing proper closing techniques. Leads are prequalified and provided by the company. Attend ongoing, advanced sales and career training. Responsibilities include, but are not limited to: Effectively present and deliver sales presentation in accordance with all company policies, compliance standards and regulatory requirements while maintaining minimum performance goals (80% time) Attend all scheduled training sessions, department meetings, keep current on sales information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually. (20%) Travel Requirements No travel required outside of the home site's area Minimum Requirements and Qualifications 1 to 3 years of sales and/or marketing experience is preferred, not required. Must maintain production standards. Must have the applicable real estate and/or timeshare license or the ability to obtain one. Education High School Diploma or equivalent is required. Training requirements Initial Paid Training, covering our sales process, product knowledge, and the psychology of the sale. Knowledge and skills Needs to be able to overcome objections and perform within a short, luxury sales cycle. Must be energetic, outgoing and tenacious. Technical Skills General smart device skills. Job experience 1 to 3 years of sales and/or marketing experience is preferred, not required. Experience equivalent to the education requirement may be accepted in lieu of the education requirement. How You'll Be Rewarded: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identify theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to *****************************, including the title and location of the position for which you are applying.
    $28k-44k yearly est. Auto-Apply 60d+ ago
  • Housekeeping Supervisor

    Fairfield Inn and Suites Farragut West Knox 4.1company rating

    Knoxville, TN job

    Housekeeping Supervisor (Inspector) Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: The Housekeeping Supervisor is responsible for helping to ensure the housekeeping staff maintains the cleanliness and overall appearance of the guest rooms and surrounding corridors. When needed, the Supervisor/Inspector may also assist in cleaning rooms. Supervisors are also responsible to accommodate every guest's reasonable needs and requests with a courteous and pleasant response in effort to create a comfortable and enjoyable stay. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. Complete all required training Adhere to all standard operating procedures and property specific brand standards Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests Provide personalized, friendly service to every guest and associate Hold the housekeeping staff to the highest possible standard of room cleanliness, ensuring a room is guest ready before being released to the front desk for sale When needed, clean guest rooms and public areas. Report any deficiency and equipment malfunctions in rooms and public areas to the maintenance department Assist in making beds neatly with fresh linens, pick up trash from floor and vacuum, and empties trash from waste cans Ensures the rooms are up to brand standards with items such as all clean mirrors. wiped shelves, doorframes and furniture, and dusting of all windowsills, and baseboards and ensure that furniture is arranged properly Ensure proper clean and disinfect of bathrooms; scrubbing basin, bathtub, toilet, and tile floor and all items are replenished appropriate supplies in rooms (glasses, stationary, soaps, shampoo, tissue, toilet paper, guest directories) and place clean towels on rack Ensure clean hallway area in front of rooms. Report to the Executive Housekeeper all rooms vacant and clean and rooms that are occupied and clean Report any discrepancies of furniture, equipment, and room condition Must be responsible for security of guests, fellow associates and hotel assets Provide assistance when needed to fellow associates, guest, and other departments Necessary Skills: Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. Must be responsible for safety and security of guests, fellow employees and hotel assets Have knowledge of fire alarm system and evacuation procedures Able to report to work for scheduled shifts Able to communicate effectively in writing, verbally, and in person Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays Is organized, honest, and works well with others Maintain a clean and attractive work area, uniform, and person Able to work with people from diverse cultures and backgrounds Has the highest degree of integrity and is humble, living by the Golden Rule Able to work with people from diverse cultures and backgrounds Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service. Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 30 pounds Able to work for 8 hours and work in a restrictive space/environment Must have eyesight enabling vision both near and far Must be comfortable using a step stool or ladder Must be able to use/lift arms for up to 8 hours Have finger dexterity for operating equipment Must speak in a clear, understandable voice, hear at a basic level, and understand English Must be able to write Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule. Vision Hospitality Group LLC, offers the following benefits: Paid Time Off Optional Health, Wellness and Care benefits Health Reimbursement Program Flexible Spending Account Stay Discounts Optional Company paid Life Insurance 401(k) and 401(k) matching Employee Assistance Program Several Voluntary and Supplemental Insurance Options Select Paid Holidays and One Personal Floating Holiday Loyalty Incentives and Other Unique Incentive Programs
    $32k-44k yearly est. 15d ago
  • Guest Services / Front Desk Supervisor

    Fairfield Inn and Suites Farragut West Knox 4.1company rating

    Knoxville, TN job

    Guest Services / Front Desk Supervisor Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: Guest Services / Front Desk Supervisor assists the Front Office Manager/Operations Manager in overseeing the Front Office Team, which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. Complete all required training Have proven advanced knowledge and skills related to guest services, PMS systems and basic supervisory skills Adhere to all standard operating procedures and property specific brand standards Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests Provide personalized, friendly service to every guest and associate Assist in overseeing the Front Office and maintains a high standard Monitor and evaluate guest satisfaction Recognize regular and VIP Guests promoting Brand loyalty program Maximize room occupancy at best rates Promote other services and facilities of the hotel through up-selling techniques Assist with other departments when necessary Comply with hotel security, fire regulations, and all health/safety regulation and legislation Have knowledge of all hotel systems including phone PBX system, key system, PMS systems, and company programs Have knowledge of surrounding area Necessary Skills: Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. Must be responsible for security of guests, fellow employees and hotel assets Have knowledge of fire alarm system and evacuation procedures Able to report to scheduled shifts Able to communicate effectively in writing, by telephone and in person Able to work a flexible schedule Is organized, honest, and works well with others Maintain a clean and attractive work area, uniform, and person Has the highest degree of integrity and is humble, living by the Golden Rule Able to work with people from diverse cultures and backgrounds Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service. Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds Can perform work for 8 hours and work in a restrictive space/environment. Must have eyesight enabling vision both near and far Must be able to use/lift arms for up to 8 hours Must be able to handle escalated issues within the brand and company guidelines and is able to deescalate any issues to ensure guest satisfaction and company values are demonstrated Have finger dexterity for operating equipment such as PMS systems and computers. Must speak in a clear, understandable voice, hear at a basic level, and understand English Must be able to write effectively to communicate guest needs and operational items for team. Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule. Vision Hospitality Group LLC, offers the following benefits: Paid Time Off Optional Health, Wellness and Care benefits Health Reimbursement Program Flexible Spending Account Stay Discounts Optional Company paid Life Insurance 401(k) and 401(k) matching Employee Assistance Program Several Voluntary and Supplemental Insurance Options Select Paid Holidays and One Personal Floating Holiday Loyalty Incentives and Other Unique Incentive Programs
    $28k-37k yearly est. 15d ago
  • Breakfast Attendant

    Fairfield Inn and Suites Farragut West Knox 4.1company rating

    Knoxville, TN job

    Breakfast Attendant Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: Breakfast attendants have many duties to perform during a shift. Main duties include setting up and breaking down each morning's breakfast buffet, ensuring buffet items such fruits, breads, cereals, and bakery items remain well-stocked, maintaining the safety and appearance of the buffet area and cleaning the area in preparation for the next day. This may include replenishing silverware, sugar caddies and condiments, light to moderate food preparation, refilling beverage containers, mopping, wiping, and sweeping. The attendant may perform duties similar to those of a restaurant waiter or busboy such as attending to special food orders or needs of the guests, clearing dirty plates from tables, relaying customer needs to the kitchen and providing or refilling drinks. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. Complete all required brand specific training Complete all required Vision University training Complete all required health and safety training Adhere to all Vision Hospitality Group and property specific brand standards Provide personalized, friendly service to every individual you encounter Learn as much as you can by completing all required training Prepare breakfast foods and have the dining area/buffet set for the start of service Greets guests, answers questions, and accommodates special requests as needed Replenish food product throughout the shift as needed Examine food products and supplies to ensure quality and quantity Restocks bar, replenishes pantry, cleans counters, tables, utensils, and kitchen at the end of shift Resets counters and tables at guests' departure and at end of shifts If charged breakfast is used, compute bill, accepts payment, and track sales receipts Manage the presentation of tableware so that it is accessible for the guests Monitor cleanliness and proper sanitization of tables, stations, and service areas Obtain feedback, and effectively resolve customer problems and complaints Provide assistance when needed to your fellow team, guests, and other departments Perform any other duties as requested by leadership to aid in better operation of the property and service to the guests Necessary Skills: Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, associate issues, etc. Must be responsible for safety and security of guests, fellow associates, and hotel assets Have knowledge of fire alarm system and evacuation procedures. Have dependable transportation available Able to communicate effectively in writing, verbally, and in person Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays Is organized, honest, works well with others, and has an outgoing personality Maintain a clean and attractive work area, uniform, and person Has the highest degree of integrity and is humble, living by the Golden Rule Able to work with people from diverse cultures and backgrounds Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service. Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds Can stand/walk on feet for 8 hours and work in a restrictive space/environment Must have eyesight enabling vision both near and far Must be comfortable using a step stool or ladder Must be able to use/lift arms for up to 8 hours Must be able to handle heat and stress Have finger dexterity for operating equipment Must speak in a clear, understandable voice, hear at a basic level, and understand English Must be able to write Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule. Vision Hospitality Group LLC, offers the following benefits: Paid Time Off Optional Health, Wellness and Care benefits Health Reimbursement Program Flexible Spending Account Stay Discounts Optional Company paid Life Insurance 401(k) and 401(k) matching Employee Assistance Program Several Voluntary and Supplemental Insurance Options Select Paid Holidays and One Personal Floating Holiday Loyalty Incentives and Other Unique Incentive Programs
    $22k-25k yearly est. 29d ago
  • Lead CMP Agent, The Island

    Wyndham Hotels & Resorts 4.4company rating

    Pigeon Forge, TN job

    We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Job Summary The Community Marketing Agent works with popular local attractions such as malls or theme parks and attends events such as trade shows, festivals, and conferences to connect with the public as a brand ambassador for Wyndham Destinations. In this sales-based role, engages in face-to-face conversations with prospective customers and share information about the vacation club experience. Invites and incentivizes guests to attend award-winning vacation ownership presentations. Essential Job Responsibilities Serve as a positive and professional brand ambassador for Wyndham Destinations Greet, present, and incentivize prospective customers to attend a sales-preview tour Screen and qualify potential customers based on company guidelines Make sales-tour reservations and collect required deposits Responsibilities include, but are not limited to: Greet, present and incentivize prospective customers to attend a sales presentation in accordance with all company policies, compliance standards and regulatory requirements while maintaining minimum performance goals (80% time) Attend all scheduled training sessions, department meetings, keep current on marketing information and materials, keep current on industry trends, and set and review performance goals weekly, monthly and annually. (20%) Travel Requirements No travel required outside of the home site's area Minimum Requirements and Qualifications Sales and/or marketing experience is preferred, not required. Must maintain production standards. Education High School Diploma or equivalent is required. Training requirements None Knowledge and skills Clear and concise written and verbal communication skills. Ability to work in a team environment within a shared space. Technical Skills Proficient in MS Excel, MS Word, general computer skills and smart devices. Job experience 1 to 3 years of sales and/or marketing experience is preferred, not required. Experience equivalent to the education requirement may be accepted in lieu of the education requirement. How You'll Be Rewarded: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identify theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to *****************************, including the title and location of the position for which you are applying.
    $47k-85k yearly est. Auto-Apply 60d+ ago
  • Sales Manager

    Fairfield Inn and Suites Farragut West Knox 4.1company rating

    Knoxville, TN job

    Sales Manager Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: The Sales Manager is responsible for assisting in all activities of the hotel sales, providing assistance with sales related projects and entering items into our sales systems. You will work with the sales team to ensure the high levels of guest satisfaction. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. Job Requirements: Complete all required training Adhere to all standard operating procedures and property specific brand standards Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests Provide personalized, friendly service to every guest and associate Respond to sales inquiries from potential clients and customers seeking sleeping rooms, meeting space, food and beverage services, etc. Initiate new sales, prospects and qualified leads Host and entertain clients and maintain client accounts Conduct property site tours with the intent of promoting hotel facilities and services Determine rates, prepare proposals, negotiate contracts, service accounts and analyze lost business Develop sales plans and strategies to meet and exceed established revenue and room night goals Partner with operations departments to ensure full participation in servicing accounts Physical Requirements: Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds Can perform work for 8 hours and work in a restrictive space/environment Must have eyesight enabling vision both near and far Must be comfortable using a step stool or ladder Must be able to use/lift arms for up to 8 hours Must be able to handle heat and stress Have finger dexterity for operating equipment Must speak in a clear, understandable voice, hear at a basic level, and understand English Must be able to write Necessary Skills: Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. Must be responsible for safety and security of guests, fellow employees and hotel assets Have knowledge of fire alarm system and evacuation procedures Able to report to all scheduled shifts Able to communicate effectively in writing, verbally, and in person Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays Is organized, honest, and works well with others Maintain a clean and attractive work area, uniform, and person Able to work with people from diverse cultures and backgrounds Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule. Vision Hospitality Group LLC, offers the following benefits: Paid Time Off Optional Health, Wellness and Care benefits Health Reimbursement Program Flexible Spending Account Stay Discounts Optional Company paid Life Insurance 401(k) and 401(k) matching Employee Assistance Program Several Voluntary and Supplemental Insurance Options Select Paid Holidays and One Personal Floating Holiday Loyalty Incentives and Other Unique Incentive Programs
    $48k-75k yearly est. 25d ago
  • Houseperson

    Fairfield Inn and Suites Farragut West Knox 4.1company rating

    Knoxville, TN job

    Houseperson Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: A houseperson will be responsible for cleaning and maintaining the commercial and common areas of the hotel; such as the lobby, lobby restrooms, banquet rooms, game room, elevators, hallways, entries, crossovers, stairwells, bar, cart rooms, guest and laundry area. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. Complete all required training Adhere to all standard operating procedures and property specific brand standards Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests Provide personalized, friendly service to every guest and associate Clean designated areas including, but not limited to, restrooms, public areas, offices and banquet/meeting/conference rooms Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays Follow a daily schedule of cleaning all areas Greet guests in a friendly manner Deliver items to guest rooms when requested Report maintenance deficiencies Stock and maintain supply rooms, as needed Perform deep cleaning tasks and special projects as needed Assist in cleaning guest rooms, as needed Necessary Skills: Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. Must be responsible for safety and security of guests, fellow employees and hotel assets Have knowledge of fire alarm system and evacuation procedures Able to report to scheduled shifts Able to communicate effectively in writing, verbally, and in person Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays Is organized, honest, and works well with others Maintain a clean and attractive work area, uniform, and person Able to work with people from diverse cultures and backgrounds Has the highest degree of integrity and is humble, living by the Golden Rule Able to work with people from diverse cultures and backgrounds Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service. Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 30 pounds Able to work for 8 hours in a restrictive space/environment Must have eyesight enabling vision both near and far Must be comfortable using a step stool or ladder Must be able to use/lift arms for up to 8 hours Must be able to work in extreme conditions such as heat, cold and stress Have finger dexterity for operating equipment Must speak in a clear, understandable voice, hear at a basic level, and understand English Must be able to write Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule. Vision Hospitality Group LLC, offers the following benefits: Paid Time Off Optional Health, Wellness and Care benefits Health Reimbursement Program Flexible Spending Account Stay Discounts Optional Company paid Life Insurance 401(k) and 401(k) matching Employee Assistance Program Several Voluntary and Supplemental Insurance Options Select Paid Holidays and One Personal Floating Holiday Loyalty Incentives and Other Unique Incentive Programs
    $21k-28k yearly est. 19d ago
  • Guest Service Representative

    Fairfield Inn and Suites Farragut West Knox 4.1company rating

    Knoxville, TN job

    Guest Services / Front Desk Representative Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: Guest Service Representative consistently delivers outstanding customer service to each guest every time ensuring that the highest standards are upheld and guest expectations are exceeded through the check-in/check-out process, in person throughout their stay and in telephone communications. Guest Service Representatives respond to guest's requests with a sense of urgency and concern. Guest Service Representative is the communication and information center for guests, fellow employees, vendors, and other outside business representatives. They perform a variety of clerical duties including basic computer work, reception and simple accounting tasks. Specifically, you will be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.” philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. Complete all required training Adhere to all standard operating procedures and property specific brand standards Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests Provide personalized, friendly service to every guest and associate Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines Complete all tasks described on the relevant shift check list during shift Have knowledge of fire alarm system and Emergency/evacuation procedures Check the credit of guest accounts daily and follow up if action is required Have knowledge of surrounding area Be responsible for security of guests, fellow employees, and hotel assets Keep cash drawer secure and in balance throughout the shift Communicate with housekeeping department in order to ensure an ample supply of clean rooms Sell and up-sell rooms to walk-ins and phone reservations Have general knowledge of housekeeping, bed making, vacuuming, etc. Strive for the consistent goal of 100% occupancy and 100% guest satisfaction Have professional telephone & communication skills Have patience and understanding for every person encountered Necessary Skills: Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. Must be responsible for security of guests, fellow employees and hotel assets Have knowledge of fire alarm system and evacuation procedures Able to report to scheduled shifts Able to communicate effectively in writing, by telephone and in person. Able to work a flexible schedule Is organized, honest, and works well with others Maintain a clean and attractive work area, uniform, and person Has the highest degree of integrity and is humble, living by the Golden Rule Able to work with people from diverse cultures and backgrounds Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service. Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds Can perform work for 8 hours and work in a restrictive space/environment. Must have eyesight enabling vision both near and far Must be able to use/lift arms for up to 8 hours Must be able to handle and work well under pressure Have finger dexterity for operating equipment such as computers Able to understand operating of computer PMS systems and functions with minimal supervision and recall task to preform needed guest functions Must speak in a clear, understandable voice, hear at a basic level, and understand English Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule. Vision Hospitality Group LLC, offers the following benefits: Paid Time Off Optional Health, Wellness and Care benefits Health Reimbursement Program Flexible Spending Account Stay Discounts Optional Company paid Life Insurance 401(k) and 401(k) matching Employee Assistance Program Several Voluntary and Supplemental Insurance Options Select Paid Holidays and One Personal Floating Holiday Loyalty Incentives and Other Unique Incentive Programs #TYSXW
    $23k-27k yearly est. 10d ago
  • Breakfast Attendant

    Residence Inn/Courtyard 3.8company rating

    Knoxville, TN job

    As a breakfast host/hostess, responsibilities include preparing and serving the daily free breakfast, cheerfully greeting each guest at breakfast, and ensuring that guests are completely satisfied. Breakfast attendants oversee the setup and takedown of the breakfast service, as well as maintain the dining space, ensure food is available, , and provide any other guest services. Supplemental pay Tips Benefits Health insurance Dental insurance Vision insurance 401(k) 401(k) matching Life insurance Employee discount
    $22k-25k yearly est. 60d+ ago
  • Owner Sales Manager

    Wyndham Hotels & Resorts 4.4company rating

    Sevierville, TN job

    We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. POSITION SUMMARY: This position is responsible for achieving defined sales targets, assisting in personnel selection and development, and maintaining a high level of customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES: · Adhere to and administer sales policies and guidelines by representing the company in an ethical, moral, and professional manner · Effectively deliver required sales targets by closing transactions daily · Maintain a high level of professionalism at all times · Training, evaluating, and monitoring the performance goals of direct reports · Constructive involvement in daily sales meetings. · Collaborate with the Site Trainer in facilitating initial and ongoing training · Recruiting future sales associates · May be responsible for group sales presentations. · Other duties may be assigned. Job Expectations and Requirements · Successful track record of Travel + Leisure sales experience required. · Travel + Leisure Presidents Club award preferred · Must have a valid FL Real Estate License (or willingness to obtain) · Experience in managing sales teams is preferred. · Maintain production standards · High School Diploma or equivalent is required; College Degree is preferred How You'll Be Rewarded: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identify theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to *****************************, including the title and location of the position for which you are applying.
    $38k-76k yearly est. Auto-Apply 23d ago
  • Evening Food and Beverage Attendant

    Drury Hotels 4.4company rating

    Drury Hotels job in Pigeon Forge, TN

    Starting at $18.00/ hour Bonus up to $3,200/ year Property Location: 140 Jake Thomas Road - Pigeon Forge, Tennessee 37863 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish. * Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results * Work-life-balance - Flexible scheduling, paid time off, hotel discounts and free room nights * Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year * Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program * Retirement - Company-matched 401(k) * Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025 What you will do: Make our complimentary 5:30 p.m. Kickback "happy hour" … well, happy for our guests. Ensure exceptional, positive experiences for our diverse team members and guests. * Oversee the 5:30 Kickback for guests through food preparation and with clean-up. * See to it that the kitchen and lobby area are clean and well organized. * Ensure that food safety standards are met and that supplies are fully stocked at appropriate levels. * Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. * Answer guest's questions using your knowledge of the hotel, area, and events. * Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude. What we expect of you: With your can-do spirit and unique personality, you will shine at Drury Hotels. We seek friendly, energetic communicators with these qualifications. * Knowledge of hotel accommodations, the community. and hotel services * Ability to conduct accurate inventory of food items and calculate order levels * Warm and friendly manner in communicating with guests and creating a happy, comfortable, relaxing atmosphere * Ability to speak and receive direction (written and verbal direction) in English Rise. Shine. Work Happy. Hiring Immediately!
    $17k-19k yearly est. Auto-Apply 60d+ ago
  • Housekeepers/Room Attendants

    Residence Inn/Courtyard 3.8company rating

    Knoxville, TN job

    As a housekeeper, responsibilities include overall cleanliness of assigned rooms/suites and reporting maintenance deficiencies to maintain rooms/suites in compliance with standards. Performs cleaning duties in all guest areas and back of house. Consistently offers professional, friendly, and engaging service. Responds timely to guests' special requests for miscellaneous items like cribs, cots, extra towels, etc. Follows departmental policies and procedures. Follows all safety and sanitation policies.
    $21k-25k yearly est. 60d+ ago
  • Guest Services Associate (Part Time)- Club Wyndham Smoky Mountains

    Wyndham Hotels & Resorts 4.4company rating

    Sevierville, TN job

    We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. How You'll Shine: As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests' vacations memorable from registration to checkout. You'll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations. How You'll Make an Impact: Bring smiles to guests from around the world by providing warm welcomes. Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions. Process cash and credit card transactions strictly following established procedures. Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities. Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios. Reserve and confirm reservations for individuals and/or groups. Provide guests with room rate quotes. Respond to guest inquiries and concerns as quickly and completely as possible. What You'll Bring: Professional appearance and a positive, can-do attitude. Excellent communication skills with the ability to read, write and understand English. Ability to solve problems with minimal supervision. Basic math skills and knowledge of proper cash handling procedures. Ability to multitask and work in a fast paced environment. Strong attention to detail and organization skills. Basic computer and office skills. How You'll Be Rewarded: We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off. Medical Dental Vision Flexible spending accounts Life and accident coverage Disability Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information) Wish day paid time to volunteer at an approved organization of your choice 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information) Legal and identify theft plan Voluntary income protection benefits Wellness program (subject to provider availability) Employee Assistance Program Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to *****************************, including the title and location of the position for which you are applying.
    $25k-30k yearly est. Auto-Apply 3d ago

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