Drywall application supervisor job description

Embrace the adventure of a career at Aspen Valley Hospital
. Aspen Valley Hospital is a twenty-five-bed community hospital that represents the best of two worlds - the warmth and friendliness of a small town and the technical expertise of a major medical center. Our award-winning hospital, nestled in the heart of Aspen, CO, includes a team of more than 500 people dedicated to making a difference for our patients, families, and community. Nationally we are recognized for providing some of the most exceptional patient care of any hospital across the country.


AVH requires COVID-19 Vaccination for all Staff



This Position Offers:


Highly competitive pay, 40 hours per week, comprehensive benefits package (including generous PTO, health insurance within your first 30 days, retirement), being part of a very cohesive & supportive team, four of North America's top ski resorts at your doorstep, and much more.


Job Overview:


The Applications Supervisor is responsible for managing the overall customer service and support of assigned application systems for Aspen Valley Hospital.


Primary Scope of Responsibilities:



Oversee the day-to-day operations of the respective applications team. Formulates and implements short and long-term goals and objectives for their team which tie into the overall objectives for the department and the organization. Monitor internal and vendor issue tracking systems for problem identification, analysis and proper resolution of identified issues. Ensure timely completion with a high degree of customer satisfaction. Oversee both scheduled and unscheduled application maintenance activities. Maintain internal departmental documentation. Assist users with identifying system needs and assign available/appropriate resources when/where appropriate. Recommend, design, test and implement new or updated application software and/or workflow changes. Ensure deadlines are met, communication is effective, and staff education is conducted in support of organization's initiatives. Ensure application resources are assigned appropriately to day-to-day support and projects. Effectively work with all hospital departments, clinics, administrative staff, physicians, contracted vendors, and other organizations to support and maintain the IT applications at AVH. Uses a process improvement framework to maintain and/or improve information systems processes. Maintains documentation on licensed hardware/software products, release levels, and vendor contact information. Works closely with Department Managers to negotiate priorities, plan work schedules, make job assignments, and ensure customer service expectations are met. Manages projects. Creates and executes project plans, estimates timeframes, outlines specific tasks, and assigns resources from team to complete projects on schedule and within budget. Monitor progress to keep projects on track and oversees project status report for their components of the project. Assists with the development and execution of the IT strategic plan, as well as the preparation of the operational and capital budget for the department and hospital technology projects. Supports applications, as assigned, and assists as an Informatics Analyst on the team when needed. Mentors respective team members. Monitor individual team member's work within a focus on accuracy, quality, and customer service excellence. Other duties as assigned by the IT Applications Director or CIO.



Minimum Qualifications:



Excellent written and verbal communication skills. Tolerance to working in a fast-paced work environment. This position requires quick thinking and problem-solving skills. Demonstrated ability to lead and organize is required. Must exercise mature judgement, tact and discretion. Maintains cost effectiveness. Performs duties in an accurate and precise manner during normal operations and in emergency situations when time is critical. Effective negotiator and consensus builder - able to work effectively with diverse groups of people. Strong knowledge of all hospital department operations, especially those with business functions. Knowledge of general principles of information systems, project management, computer usage, system lifecycle states, and ITIL. Ability to identify problems, collect data, establish facts and solve problems related to technology and assist staff in doing the same. Ability to prioritize work responsibilities, meet established deadlines, and assist staff with the same. Ability to maintain privacy and confidentiality of confidential information. Must be very organized with ability to follow up/follow through on commitments. Ability to work with an open mind as a team member with other departments to come up with the best possible solutions for AVH to system-wide problems. Will have to travel to other facilities or campuses.



Education/Certification Requirements:



Hospital experience required. Project management experience required. Three years of experience in a leadership position preferred. Bachelor's Degree preferred ITIL training required, certification preferred. Security+ training required, certification preferred. Epic certification required, or ability to obtain within 6 months of hiring.



Benefits & Compensation:


Hire-in rates of pay are based upon the relevance of years of experience, education and certifications. Our talent acquisition team will help you understand how your direct experience will be considered.

Pay range for new hires: $42.48 - $55.21/hr

Our comprehensive benefits package includes generous paid time off, health insurance within your first 30 days, and retirement, which
can be viewed here
.

Once fully trained (roughly 2-3 months), the position will be hybrid--3 days in office, 2 days from home.

Job Description:

• Coordinating the efficient processing of cash application while maintaining service levels.
  • Inbound customer payment application
  • Balancing designated cash GLs
  • Sales tax adjustments
  • Misc cash deposits
  • Customer refunds
  • Cash Application email boxes
• Ensure accurate and timely processing in all areas to include mid-month discounts, statement and month-end deadlines.
  • Increases the quality and productivity of the department by providing expertise and guidance to direct reports.
• Interact with multiple levels of management within Shared Services.
• Process bank discrepancies from GL corrections to NSF sales order entries.
• Assist the Director in the determination of policies and procedures for Cash Application.
  • Monitors procedures in place to ensure work is being performed as efficiently and effective as possible.
  • Will make recommendations for areas of improvements.
• Implement policies and procedures with direct reports and supported operation centers.
• Develop, train and mentor direct reports in the accurate processing of cash application transactions.
• Support department goals, vision and culture while ensuring they align with company values.
• Support Accounting and operation centers with internal/external audit data requests.
• Execute annual performance reviews for direct reports

Position Requirements:

• 3-5 years in the field of Accounts Receivable/Customer Service
• 3-5 years prior Supervisor experience
• Experience processing in a high volume, multi-branch company environment
• Analytical and problem-solving skills.
• Ability to multi-task.
• Experience with leading a team/project.
• Knowledgeable with aspects of employee development including needs assessment.
• Ability to learn and adapt to emerging technologies with minimal guidance.

Competitive benefit offerings:
Generous 401k match, full health benefits, healthy lifestyle reward programs, paid holiday and sick leave, flexible spending accounts, tuition reimbursement, and more.

About the company:
This client distributes a wide variety of electrical products and related goods, such as cables, fasteners, lighting, HVAC products, installation materials, communication and security equipment. Spanning four main markets, (residential, commercial, industrial, and utilities) and operates in over 35 countries globally!

Background check, drug test, and credit check will be administered.

Illinois Action for Children (“IAFC”), a local, state, and national leader in the early childhood care and education sector for over 50 years. IAFC programs, services, and advocacy improve learning and life outcomes for children and families, including reducing the effects of poverty. IAFC works to ensure that every child in Illinois – particularly those in need – have access to the necessary resources to succeed in school and in life.

Along with our mission, IAFC is committed to building and maintaining a diverse, equitable, inclusive, and anti-racist culture. We are dedicated to this pledge through our hiring practices and our focus on creating a culture and environment where diverse perspectives, ideas, and identities are valued and integrated into our way of working and servicing our staff and clients. IAFC staff represent a wide diversity of racial, socio-economic, gender, religious, and national identities. We welcome all applicants who share our mission and vision to join us in our essential work.

SUMMARY :

Under the direction of the Chicago Application and Enrollment (CAE) Manager, the Chicago Application and Enrollment (CAE) Supervisor will oversee the Chicago Early Learning (CEL) and Go CPS Parent Support Hotlines. The CEL hotline offers dedicated support to Chicago families seeking to learn more about the importance of early learning for their child’s development. The Go CPS hotline provides technical assistance and application support for families applying for Chicago Public Schools (CPS) K-9 programs. The programs, which run separately, provide phone and web-based assistance for families to help them identify and apply for the appropriate CEL or Go CPS programs. Additionally, the hotlines provide Chicago families with supports to manage their applications they are once submitted. Hotline staff also troubleshoot and resolve questions, concerns, and issues surrounding application submission and management.

Under the direction of the CAE Manager, the CAE Supervisor oversees the direct services and support provided to parents and providers who contact the CEL and Go CPS hotlines. The person in this role directly supervises and evaluates all assigned staff. All work to be completed with minimum supervision and in accordance with organizational standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following. The organization reserves the right to add to, delete, change, or modify the essential duties and responsibilities at any time.

1. Supervise Chicago Early Learning and Go CPS Parent Support hotline team to ensure that high quality and professional services are provided to parents and staff.
2. Monitor and implement policies and procedures on the Chicago Early Learning Hotline, Go CPS Hotline, and other Illinois Action for Children programs.
3. Implement quality control measurements on assigned staff to ensure effective, efficient, and professional services are provided to parents and providers within set timelines and procedures.
4. Maintain, monitor, and analyze team data captured in CEL and Go CPS application systems, Salesforce, Smartsheet, School Mint, DTP, and other programs.
5. Train team on the CEL and Go CPS application policies and procedures
6. Prepare written reports on assigned groups call volume, call resolution and other team activities; report regularly to assigned manager.
7. Work in conjunction with Human Resources Department and department management regarding recruitment and selection, performance evaluation, disciplinary and other personnel actions.
8. Schedule regular meetings with team and department management. Maintain several methods of communication with the team, including email, calls, and Microsoft Teams to ensure timely resolution of calls.
9. Responsible for the completion of staff timesheets within the required deadline.
10. Knowledgeable of all team members functions; could serve as back-up if needed to assist team.
11. Maintains required job skills and core professional competencies. Attends and participates in required educational programs and staff meetings.
12. Ensure confidentiality of information received and managed by Illinois Action for Children.
13. Execute our workplace core capabilities of accountability, customer focus, continuous quality improvement (CQI), communication, competent people, and clear priorities.
14. Other Functions: The Organization may assign other functions to the job at its discretion.

SUPERVISORY RESPONSIBILITIES include but are not limited to the following. The company reserves the right to add to, delete, change, or modify the essential duties and responsibilities at any time.

Responsible for supervising team in a hybrid environment. Formal responsibility for planning, assigning, directing, and coordinating the work of these functions. Performs employee evaluations and makes hiring decisions. Supervises position of Coordinator, Seasonal Lead Coordinator temp and Seasonal Coordinator Temp.

EDUCATION and/or EXPERIENCE :

This position requires a Bachelor’s degree in Early Education, Social Work, or related field with at least 18 credit hours in child development or two years' work experience with direct childcare in which at least one year is in a childcare resource and referral program.

OTHER SKILLS AND ABILITIES :

• Ability to multi-task
• Organizational skills
• Evening and weekend availability as needed
• Strong written and verbal skills
• Excellent customer service skills
• Excellent attention to detail
• Supervisory experience

Benefits of Working at IAFC :

• Working with passionate team members that are driven by our Mission: Illinois Action for Children is a catalyst for organizing, developing and supporting strong families and powerful communities where children matter most.
• We strive to foster and implement a culture of diversity, equity, and inclusion across our organization. We know it is not only critical to the success of diversity initiatives - but instrumental in creating an unbiassed and inclusive workplace! It not only relates to the diverse clients we serve but also creates a positive employee experience.
• We offer an extensive benefits package that adds value to your total compensation. Our benefits include:

• Health, dental and vision insurance plans with company contribution of 95% for single coverage
• 401k with company match
• Generous PTO – first year-23 days, the second year-28 days, the third year and on - 35 days
• 11 Paid Holidays and 1 Floating Holiday
• Tuition Reimbursement
• Flexible Spending Account
• STD & LTD insurance
• Company paid Life Insurance

As established by the Illinois Action for Children Board of Directors, all employees are required to receive a vaccination against COVID-19, unless a medical or religious reasonable accommodation is approved. If offered a job, the candidate must be able to prove that they have been vaccinated with one of the CDC-authorized vaccines, including either Pfizer-BioNTech, Moderna, or Johnson & Johnson / Janssen or request and be granted an accommodation before their start date.

Salary: $47,100 annual Location: Chicago, IL (Chatham) Hybrid Position - Remote & Onsite

Illinois Action for Children offers a hybrid work model, including days onsite and remote

IL Action for Children is EEO/M/F/V/D employer