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What is an dsl technical support and how to become one

Updated January 8, 2025
3 min read
Quoted expert
Kate Marek Ph.D.
There is more than meets the eye when it comes to being an dsl technical support. For example, did you know that they make an average of $37.69 an hour? That's $78,388 a year! Between 2018 and 2028, the career is expected to grow 10% and produce 83,100 job opportunities across the U.S.

What general advice would you give to an dsl technical support?

Kate Marek Ph.D.Kate Marek Ph.D. LinkedIn profile

Director and Professor, Dominican University

Choose an organization in tune with one's values. Look for a job in growth areas, such as data asset management, data analysis, etc.
ScoreDSL Technical SupportUS Average
Salary
6.1

Avg. Salary $78,388

Avg. Salary $59,228

Stability level
6.7

Growth rate 10%

Growth rate 0.3%

Diversity
6.5
Race

American Indian and Alaska Native 0.41%

Asian 10.51%

Black or African American 12.56%

Hispanic or Latino 15.73%

Unknown 5.34%

White 55.46%

Gender

female 27.81%

male 72.19%

Age - 41
Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 41
Stress level
6.7

Stress level is high

7.1 - high

Complexity level
6.5

Complexity level is challenging

7 - challenging

Work life balance
7.4

Work life balance is good

6.4 - fair

Dsl technical support career paths

Key steps to become an dsl technical support

  1. Explore dsl technical support education requirements

    Most common dsl technical support degrees

    Associate

    38.8 %

    Bachelor's

    34.7 %

    High School Diploma

    14.2 %
  2. Start to develop specific dsl technical support skills

    SkillsPercentages
    Customer Service12.16%
    Inbound Calls9.34%
    Technical Support Calls7.35%
    Email Creation6.89%
    Windows6.69%
  3. Complete relevant dsl technical support training and internships

    Accountants spend an average of 3-6 months on post-employment, on-the-job training. New dsl technical supports learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as an dsl technical support based on U.S. Bureau of Labor Statistics data and data from real dsl technical support resumes.
  4. Research dsl technical support duties and responsibilities

    • Design, implement, manage and document network security configurations for firewalls.
    • Walk customers through creation of new network connections, TCP/IP rip and reinstall and force DNS servers.
    • Troubleshoot hardware and software installation for individual and corporate users, including resolving network issues for modem users.
    • Configure and deploy computer workstations and loaner equipment to end-users.
  5. Get dsl technical support experience

    Generally, it takes 1-2 years to become an dsl technical support. The most common roles before becoming an dsl technical support include customer service representative, cashier team lead and sales associate.
  6. Prepare your dsl technical support resume

    When your background is strong enough, you can start writing your dsl technical support resume.

    You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on an dsl technical support resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

    Choose from 10+ customizable dsl technical support resume templates

    Build a professional dsl technical support resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your dsl technical support resume.
    DSL Technical Support Resume
    DSL Technical Support Resume
    DSL Technical Support Resume
    DSL Technical Support Resume
    DSL Technical Support Resume
    DSL Technical Support Resume
    DSL Technical Support Resume
    DSL Technical Support Resume
    DSL Technical Support Resume
  7. Apply for dsl technical support jobs

    Now it's time to start searching for an dsl technical support job. Consider the tips below for a successful job search:

    1. Browse job boards for relevant postings
    2. Consult your professional network
    3. Reach out to companies you're interested in working for directly
    4. Watch out for job scams

How did you land your first dsl technical support job

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Average dsl technical support salary

The average dsl technical support salary in the United States is $78,388 per year or $38 per hour. Dsl technical support salaries range between $43,000 and $139,000 per year.

Average dsl technical support salary
$78,388 Yearly
$37.69 hourly

What am I worth?

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How do dsl technical supports rate their job?

-/5

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Dsl technical support reviews

profile
A zippia user wrote a review on Nov 2023
Pros

You get to help a lot of people in many different ways as well as learning new things about technology

Cons

I have aids now due to the painfulness of sitting down all day


profile
A zippia user wrote a review on Jul 2020
Pros

I decided to go to technical support because I've been fascinated by technology all my life and I love working with the people as well. I want to use my technical know-how to solve directly the problems that customers have. I want to be the person who makes life easier and more enjoyable for people who have had a problem. This is what I like most as a technical Support.

Cons

I don't like sitting around being inactive. So I'll keep my self always busy


profile
A zippia user wrote a review on Apr 2020
Pros

I enjoy the challenges and learning new things . Technology is always evolving.

Cons

Customer is unwilling to provide you with necessary information in order to assist them.


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Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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