DUAL North America jobs - 65 jobs

Travel Insured International (TII), a Crum & Forster company, is hiring for a VP, Operations, TII. Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and customer satisfaction. Job Description TII is dramatically transforming its customer and partner support services to simplify a customer's journey through their travel insurance plan experience. Our goal is to personalize each interaction through a set of omni-channel capabilities where customer questions are answered the first time, and their experience is backed up by a best-in-class experience rating. As the Vice President, Operations, TII, you will play a pivotal role in shaping and executing TII's operational strategy to achieve key performance and scalability goals. You will have the opportunity to lead by example, foster a culture of empathy and support, and drive operational excellence across our contact center, claims administration and quality assurance departments. This is an exciting opportunity for an accomplished operations leader to make a significant impact in transforming travel insurance experiences. Reporting to the President, TII, this is a crucial role in our organization for both day-to-day operational success as well as long-term operational strategy, planning, and optimization. This leader will be responsible not only for the performance of more than a hundred individuals on the team but also for the cross-functional partnership between operations and other departments at the company, including Sales, Account Management, Marketing, Product Management, Underwriting, Strategy, PMO, Continuous Improvement, IT, Compliance and HR/Training. The VP, Operations, will also build and leverage relationships with clients to achieve the goals of the company. The work will be fast paced with evolving needs, requiring flexibility, emotional intelligence, curiosity, and grace under pressure. As you onboard and assimilate to the role, TII, A&H and C&F, you can expect to roll up your sleeves to immerse yourself in the day-to-day work of the team to understand and impact continual improvement efforts. This role sits on our Senior Executive Leadership team and is a Leader of Leaders, with 4 direct reports. What you will do: * Oversee and lead Call Center, Claims, Quality Assurance and 3rd Party Vendor operational departments and functions which includes: omni-channel inbound customer service and sales, claims intake and customer service, claims adjudication, quality assurance programs for customer service and claims activities, appeal and complaint resolution, subrogation recovery activities, and third-party vendor management oversight. * Direct and lead an engaged workforce including customer experience, workforce planning, training and performance management. Provide coaching and mentorship to staff to foster talent and grow the organization. * Develop and oversee staffing plans to organizational budget for all functions and departments. * Collaborate cross functionally with Sales, Account Management, Marketing, Product Management, Underwriting, Strategy, PMO, Continuous Improvement, IT, Compliance, HR/Training, and other teams to achieve goals and partner on their planned initiatives. * Maintain operational excellence by implementing efficient processes, optimizing workflows, and leveraging technology to drive productivity and cost-effectiveness. * Skillfully develop and manage relationships with external clients and partners, in collaboration with Business Development and Account Management teams. * Carefully manage operational expense with an eye towards financial responsibility and company growth trajectory. * Provide management and oversight of third-party vendor relationships and services, including ongoing performance management, audits, contract renewals, RFPs and business reviews. Call Center: Customer Service, Inbound Sales, Partner Support Service, Claims Customer Service * Leads the development and execution of the service model including strategy, performance and employee engagement. * Develop and then execute a robust 3-5-year strategic roadmap to deliver market required capabilities, emerging contact center technologies, industry best practices and innovation to support customer growth and retention outcomes. * Execute roadmap to deliver enhanced self-service capabilities, increased revenue generating capacity (inbound service to sales optimization), and third-party augmentation. * Develop and implement new processes to incorporate digitally enabled services that encompass consumer value chain, from plan purchase to plan engagement to claims transactions. * Drive excellence in key service performance metrics, including ASA, abandonment rates, quality service scores, first call resolution, sales conversion and call center satisfaction. * Collaborate and coordinate efforts with IT to continuously assess and optimize the contact center infrastructure, including maintaining direct production support and configuration responsibilities for the IVR and ancillary enterprise telephony environment. * Oversee business readiness of new programs and technology in partnership with IT, Sales & Account Management, Marketing, Product and Operations. Claims Administration: First Notice of Loss (FNOL), Claims Intake Support, Adjudication * Create, communicate, and drive an aligned Claims strategy with emphasis on quality adjusting practices, process automation, and customer experience delivery. * Ensure effective management of all claims, processing service levels, and claims issues, provide quality management and technical oversight to ensure execution of the company's claims policies and philosophies. * Drive and facilitate planning and evaluation activities including budgets, forecasts, loss costs calculations, data analytics, setting and adjusting reserves, and effective risk transfer, as applicable * Exhibit keen understanding of travel insurance industry practices and trends, and of the competitive landscape. Quality Assurance: Auditing, Resolutions, Subrogation * Lead a team of Quality Assurance, Appeal and Complaint Resolution, and Subrogation professionals who manage and implement effective Quality Assurance programs for TII's customer service and claims operations. * Develop and execute the TII Quality Assurance strategy aimed at driving continuous process and talent improvement while delivering a return on QA resource investment. * Provide guidance to audit quality control framework and maintain compliance with audit methodology, while also operating within industry best practices, applicable regulations, and internal and external professional practice expectations. * Support strategic initiatives of the business as well as the larger corporate quality assurance, internal and external audit and compliance obligations. * Support the preparation of responses to regulatory and compliance inquiries, complaints, and examinations. * Other duties as required. What YOU will bring to C&F: * Transformational Experience: Extensive experience in leading and executing transformational initiatives, driving change, and implementing innovative solutions to enhance organizational effectiveness and competitiveness. * Proven Leadership Success: Demonstrated success in guiding and developing experienced leaders and their teams to maintain high levels of employee engagement. * Large Team Management: Proven ability to successfully manage and lead large teams, ensuring alignment with organizational goals and fostering a high-performance culture. * Outstanding Communicator: Highly effective written and verbal communication skills, including proficiency in developing and delivering presentations. Ability to tailor communication styles to different audiences, including internal cross-functional teams and external customers and partners. * Strategic mindset: Proven abilities to develop and execute operational strategies aligned with the organization's goals and objectives. Aptitude for identifying trends, patterns, and operational bottlenecks to proactively address challenges and optimize processes. * Analytical mindset: Thinks analytically with the ability to articulate complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high quality, consumable, and consistent metrics that drive strategic objectives and priorities. * Customer Centric: skilled at prioritizing the customers' needs and experiences, understanding what they want and delivering exceptional service. * Has a thorough understanding of our industry, the relevant business landscape, and trends in growth and insurance environments; can spot early indicators of change and apply strategies to adapt quickly is required. * Flexible and agile, comfortable with the ambiguity of a growing and transforming organization, skilled at working and building culture in remote environments. Requirements: * A bachelor's degree is required * 15+ years of progressive experience in Operations Management roles including the areas of: Contact Center; Claims; Quality Assurance and Vendor Management are required. * 10+ years of experience in people management, which includes leadership of leaders. * Experience with financial management principles, including budgeting, cost control, and revenue generation. Experience in managing operational expenses while ensuring financial responsibility and achieving profitability targets is required. * In-depth knowledge and experience in call center operations, including call management, queue management, and call routing strategies is required. * Understanding of contact center metrics, such as Average Handle Time (AHT), First Call Resolution (FCR), Service Level Agreement (SLA), and Customer Satisfaction (CSAT) is required. * Familiarity with call center technologies, including Automatic Call Distribution (ACD) systems, Interactive Voice Response (IVR) systems, and Computer Telephony Integration (CTI) is required. * Proficiency in workforce management principles and tools to optimize staffing levels, scheduling, and forecasting is required. * Proficiency in data analysis and interpretation to drive data-driven decision-making and operational improvements is required. #LI-MS #LI-REMOTE What C&F will bring to you * Competitive compensation package * Generous 401K employer match * Employee Stock Purchase plan with employer matching * Generous Paid Time Off * Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing * A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path * A dynamic, ambitious, fun and exciting work environment * We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $200,000 to a maximum of $250,000. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. Responsibilities TII is dramatically transforming its customer and partner support services to simplify a customer's journey through their travel insurance plan experience. Our goal is to personalize each interaction through a set of omni-channel capabilities where customer questions are answered the first time, and their experience is backed up by a best-in-class experience rating. As the Vice President, Operations, TII, you will play a pivotal role in shaping and executing TII's operational strategy to achieve key performance and scalability goals. You will have the opportunity to lead by example, foster a culture of empathy and support, and drive operational excellence across our contact center, claims administration and quality assurance departments. This is an exciting opportunity for an accomplished operations leader to make a significant impact in transforming travel insurance experiences. Reporting to the President, TII, this is a crucial role in our organization for both day-to-day operational success as well as long-term operational strategy, planning, and optimization. This leader will be responsible not only for the performance of more than a hundred individuals on the team but also for the cross-functional partnership between operations and other departments at the company, including Sales, Account Management, Marketing, Product Management, Underwriting, Strategy, PMO, Continuous Improvement, IT, Compliance and HR/Training. The VP, Operations, will also build and leverage relationships with clients to achieve the goals of the company. The work will be fast paced with evolving needs, requiring flexibility, emotional intelligence, curiosity, and grace under pressure. As you onboard and assimilate to the role, TII, A&H and C&F, you can expect to roll up your sleeves to immerse yourself in the day-to-day work of the team to understand and impact continual improvement efforts. This role sits on our Senior Executive Leadership team and is a Leader of Leaders, with 4 direct reports. What you will do: - Oversee and lead Call Center, Claims, Quality Assurance and 3rd Party Vendor operational departments and functions which includes: omni-channel inbound customer service and sales, claims intake and customer service, claims adjudication, quality assurance programs for customer service and claims activities, appeal and complaint resolution, subrogation recovery activities, and third-party vendor management oversight. - Direct and lead an engaged workforce including customer experience, workforce planning, training and performance management. Provide coaching and mentorship to staff to foster talent and grow the organization. - Develop and oversee staffing plans to organizational budget for all functions and departments. - Collaborate cross functionally with Sales, Account Management, Marketing, Product Management, Underwriting, Strategy, PMO, Continuous Improvement, IT, Compliance, HR/Training, and other teams to achieve goals and partner on their planned initiatives. - Maintain operational excellence by implementing efficient processes, optimizing workflows, and leveraging technology to drive productivity and cost-effectiveness. - Skillfully develop and manage relationships with external clients and partners, in collaboration with Business Development and Account Management teams. - Carefully manage operational expense with an eye towards financial responsibility and company growth trajectory. - Provide management and oversight of third-party vendor relationships and services, including ongoing performance management, audits, contract renewals, RFPs and business reviews. Call Center: Customer Service, Inbound Sales, Partner Support Service, Claims Customer Service - Leads the development and execution of the service model including strategy, performance and employee engagement. - Develop and then execute a robust 3-5-year strategic roadmap to deliver market required capabilities, emerging contact center technologies, industry best practices and innovation to support customer growth and retention outcomes. - Execute roadmap to deliver enhanced self-service capabilities, increased revenue generating capacity (inbound service to sales optimization), and third-party augmentation. - Develop and implement new processes to incorporate digitally enabled services that encompass consumer value chain, from plan purchase to plan engagement to claims transactions. - Drive excellence in key service performance metrics, including ASA, abandonment rates, quality service scores, first call resolution, sales conversion and call center satisfaction. - Collaborate and coordinate efforts with IT to continuously assess and optimize the contact center infrastructure, including maintaining direct production support and configuration responsibilities for the IVR and ancillary enterprise telephony environment. - Oversee business readiness of new programs and technology in partnership with IT, Sales & Account Management, Marketing, Product and Operations. Claims Administration: First Notice of Loss (FNOL), Claims Intake Support, Adjudication - Create, communicate, and drive an aligned Claims strategy with emphasis on quality adjusting practices, process automation, and customer experience delivery. - Ensure effective management of all claims, processing service levels, and claims issues, provide quality management and technical oversight to ensure execution of the company's claims policies and philosophies. - Drive and facilitate planning and evaluation activities including budgets, forecasts, loss costs calculations, data analytics, setting and adjusting reserves, and effective risk transfer, as applicable - Exhibit keen understanding of travel insurance industry practices and trends, and of the competitive landscape. Quality Assurance: Auditing, Resolutions, Subrogation - Lead a team of Quality Assurance, Appeal and Complaint Resolution, and Subrogation professionals who manage and implement effective Quality Assurance programs for TII's customer service and claims operations. - Develop and execute the TII Quality Assurance strategy aimed at driving continuous process and talent improvement while delivering a return on QA resource investment. - Provide guidance to audit quality control framework and maintain compliance with audit methodology, while also operating within industry best practices, applicable regulations, and internal and external professional practice expectations. - Support strategic initiatives of the business as well as the larger corporate quality assurance, internal and external audit and compliance obligations. - Support the preparation of responses to regulatory and compliance inquiries, complaints, and examinations. - Other duties as required. What YOU will bring to C&F: - Transformational Experience: Extensive experience in leading and executing transformational initiatives, driving change, and implementing innovative solutions to enhance organizational effectiveness and competitiveness. - Proven Leadership Success: Demonstrated success in guiding and developing experienced leaders and their teams to maintain high levels of employee engagement. - Large Team Management: Proven ability to successfully manage and lead large teams, ensuring alignment with organizational goals and fostering a high-performance culture. - Outstanding Communicator: Highly effective written and verbal communication skills, including proficiency in developing and delivering presentations. Ability to tailor communication styles to different audiences, including internal cross-functional teams and external customers and partners. - Strategic mindset: Proven abilities to develop and execute operational strategies aligned with the organization's goals and objectives. Aptitude for identifying trends, patterns, and operational bottlenecks to proactively address challenges and optimize processes. - Analytical mindset: Thinks analytically with the ability to articulate complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high quality, consumable, and consistent metrics that drive strategic objectives and priorities. - Customer Centric: skilled at prioritizing the customers' needs and experiences, understanding what they want and delivering exceptional service. - Has a thorough understanding of our industry, the relevant business landscape, and trends in growth and insurance environments; can spot early indicators of change and apply strategies to adapt quickly is required. - Flexible and agile, comfortable with the ambiguity of a growing and transforming organization, skilled at working and building culture in remote environments. Requirements: - A bachelor's degree is required - 15+ years of progressive experience in Operations Management roles including the areas of: Contact Center; Claims; Quality Assurance and Vendor Management are required. - 10+ years of experience in people management, which includes leadership of leaders. - Experience with financial management principles, including budgeting, cost control, and revenue generation. Experience in managing operational expenses while ensuring financial responsibility and achieving profitability targets is required. - In-depth knowledge and experience in call center operations, including call management, queue management, and call routing strategies is required. - Understanding of contact center metrics, such as Average Handle Time (AHT), First Call Resolution (FCR), Service Level Agreement (SLA), and Customer Satisfaction (CSAT) is required. - Familiarity with call center technologies, including Automatic Call Distribution (ACD) systems, Interactive Voice Response (IVR) systems, and Computer Telephony Integration (CTI) is required. - Proficiency in workforce management principles and tools to optimize staffing levels, scheduling, and forecasting is required. - Proficiency in data analysis and interpretation to drive data-driven decision-making and operational improvements is required. #LI-MS #LI-REMOTE

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2025 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description S&S Transportation & Sharing Economy is looking for a Senior Specialist who enjoys being a key part of a dynamic team. As a Senior BI Specialist, you will manage a pending of at least 125 claims arising from BI, BIUI, BIUM, GL, as well as the accompanying auto material damage claims. You will be expected to operate under appropriate levels of supervision and within established authority. The position will report to the assigned Manager. This position is fully remote. What you will do for C&F: Receives claims assignments. Verifies and determines applicability of coverage. Determines the method and extent of investigation for each claim as required by company Best Practices. Reviews and manages outstanding files, as assigned, for adequacy and timeliness of investigation, evaluation and reserve and maintains a timely diary for each case. Evaluates and adjusts claims within the adjuster's authority level. Reports directly on technical matters to supervisor or management. Evaluates and manages litigated claims, determines future course of handling and proper method of disposition. Consults with the claim manager on those claims in which assistance and consultation is needed, as well as on those claims which exceed assigned authority. Assesses recovery potential and is responsible for the development of information required to successfully pursue recovery. Meets with current and prospective customers to discuss C&F claims capabilities and address specific claim needs. Accountable for the equitable and prompt adjustment and management of assigned claims to disposition in accordance with company Best Practices. Responsible for providing superior customer service to all agents, insureds, and others encountered during the claims handling process. Understanding/knowledge of contractual indemnity and additional insured risk transfer opportunities preferred. What you will bring to C&F: Minimum of 3-5 years' experience handling bodily injury claims. College degree or equivalent experience required and a designation and/or insurance related courses are a plus. Obtain and maintain required state licenses. Excellent verbal and written communication skills are essential and the ability to communicate with all levels within the organization. Computer skills with a working knowledge of the Microsoft Office suite of programs a must. Occasional travel required. Understanding/knowledge of contractual indemnity and additional insured risk transfer opportunities preferred. What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $53,200.00 to a maximum of $100,000.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-AV1 #LI-Remote

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description The Actuarial Intern performs data analysis and conversion to support projects for the Actuarial Team Surplus & Specialty division within Crum & Forster. Works under close supervision and direction of Actuaries. What you will do: Preparation and analysis of actuarial data. Automating and migrating current SQL processes to a new environment. Researching ISO rating manuals and preparing rating specifications for rating service development. Collaborate with other departments to gather and analyze data. Perform other duties as assigned. What you will bring to C&F: Currently pursuing a Bachelor's or Master's degree in Actuarial Science, Mathematics, Statistics, or a related field. College sophomore preferred, but juniors will also be considered. Highly motivated with a go-getter personality. Completion of at least one actuarial exam is required. Experience with SQL is required. Strong analytical and problem-solving skills. Proficiency in Microsoft Excel and other data analysis tools. Excellent written and verbal communication skills. Ability to work independently and as part of a team. Strong attention to detail and organizational skills. What C&F will bring to you A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $16.00 to a maximum of $27.50. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-BS1 #LI-HYBRID

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description As a Director, Product Management in the Portfolio Delivery area of our Transformation Management team, you will lead the strategic direction, development, and delivery of multiple insurance products and process improvement initiatives. You will oversee a team of Product Owners, guiding them in translating business objectives into actionable technology solutions that drive operational excellence and business value. This role requires a blend of visionary leadership, hands-on portfolio management, and deep insurance industry expertise. Position in the Organization: Direct Reports: Product Owners Cross-Functional Leadership: Leads multi-disciplinary teams across Underwriting, IT, Operations, Claims, and Portfolio Management Executive Visibility: Regular presentations to senior leadership and executive management Key Partnerships: Underwriting, IT Development, Operations, Portfolio Management, Claims What you will do: Product Strategy & Roadmap Leadership (35%) Develop and maintain a comprehensive portfolio roadmap aligned with enterprise transformation goals and business priorities Oversee prioritization of product features and initiatives based on business value, regulatory requirements, and technical feasibility Ensure alignment of product delivery with strategic objectives across the business units Define and monitor portfolio-level success metrics and KPIs Team Leadership & Agile Delivery (25%) Mentor and develop Product Owners, fostering a culture of accountability, innovation, and continuous improvement Oversee Agile delivery processes, ensuring best practices in backlog management, sprint planning, and program increment (PI) alignment Facilitate cross-team collaboration to resolve dependencies and optimize resource allocation Stakeholder Engagement & Change Management (20%) Build strong partnerships with business leaders, technology teams, and external vendors Lead change management efforts for major product rollouts, including communication, training, and user adoption strategies Serve as the escalation point for complex operational or technical issues Operational Excellent & Analytics (10%) Champion operational efficiency and process optimization across platforms and teams Analyze portfolio performance data to identify opportunities for improvement and innovation Support business continuity and disaster recovery planning for critical systems Governance & Compliance (10%) Ensure all product and portfolio initiatives comply with insurance regulatory requirements Maintain documentation and reporting standards for audit and compliance purposes What you will bring to C&F: Bachelor's degree and 10+ years of experience in insurance operations, product management, or transformation leadership Proven track record in leading cross-functional teams and managing complex product portfolios Deep understanding of Agile methodologies and experience in scaled Agile environments Strong analytical, strategic planning, and decision-making skills Excellent communication and presentation abilities for executive and technical audiences Preferred Skills Experience with Duck Creek or similar policy administration systems Advanced certifications (e.g., Certified Scrum Product Owner, PMP, Lean Six Sigma) Experience with JIRA, Confluence, and portfolio management tools Demonstrated success in leading operational transformation initiatives Career Development Opportunities Opportunities to lead enterprise-wide strategic initiatives Exposure to executive decision-making and technology strategy Work Environment & Schedule Occasional travel to other C&F locations for strategic planning and collaboration (10%) Participation in quarterly PI planning and implementation weekends (4-6 times annually) #LI-MS #LI-REMOTE What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $116,600 to a maximum of $171,100. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description Senior Product Specialist As part of the Legal/Product Management team, you will collaborate with all stakeholders by engaging perspectives, influences, and partnerships within the team, the division, the company, and with our policyholders and business partners. You will: * Act as member of the product development "service window" team to assist applicable business segments in developing new and revised products in a timely fashion for the Construction and Commercial Auto industries; * Conduct customer engagements that will ensure new product solutions are solving market challenges; and * Facilitate legal, underwriting and claims review of product changes and enhancements. What you will do: Admitted & Non-admitted Business * Develop and maintain companies' coverage forms, endorsements, and rules for proprietary and bureau-based commercial insurance products. * Manage complex product development projects for all lines of business and products (admitted and non-admitted) and collaborate with Underwriting, Claims, Legal, Actuarial, and Regulatory members to produce final, high quality insurance products. * Draft manuscript endorsements, as requested by underwriting segments that provide needed coverage changes while maintaining the integrity of the policy structure. * Keep abreast of bureau circulars for all applicable lines of business. * Collaborate with the Regulatory Compliance team to assess and implement revisions to proprietary products or exceptions to bureaus' products in response to regulatory changes or requirements. Provide guidance to field staff regarding products and new or revised regulatory requirements. Responsibilities - Applicable Line(s) of Business * Complete required checklists for form and rule filings and provide certification attestations for forms' compliance, where necessary. * Complete Flesch Test scoring and revise policy forms, as necessary. * Provide complete filing package in an organized, well-written manner. * Provide prompt and well-written responses to state insurance departments' interrogatories. What you will bring to C&F: * Bachelor's Degree. * CPCU designation or other related course work, or actively pursuing such is preferred. * Extensive knowledge of primary and surplus lines insurance products. * Minimum of 3+ years' insurance product development or underwriting experience in the Construction and Commercial Auto industries, including demonstrated expertise in the review and drafting of insurance policy forms. * Excellent development and analysis of policy forms is required. * Proven research and analytical skills. * Knowledge of ISO and AAIS products is a must. * Knowledge of ISO form structure and grammar rules is highly preferred. * Knowledge in the Construction Industry, particularly construction liability is required. * Knowledge in Sharing Economy (Commercial Auto) industries is highly preferred. * Knowledge of SERFF / I-FILE is highly preferred. * Outstanding written and verbal communication skills. * Strong organizational and interpersonal skills. * Pro-active problem solver. * High degree of accuracy and attention to detail in a fast-paced environment. * Comfortable presenting at company/industry events. * Experience in building great internal or external customer relationships that focus on gaining actionable insights and forming collaborative partnerships with the goal of innovation, product improvement, or ease of use. * Proficient in Microsoft Office, and knowledge of legal research engines (e.g. OneSumX NILS INsource; OneSumX NILS State Filing). What C&F will bring to you * Competitive compensation package * Generous 401K employer match * Employee Stock Purchase plan with employer matching * Generous Paid Time Off * Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing * A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path * A dynamic, ambitious, fun and exciting work environment * We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $66,900.00 to a maximum of $110,200.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-BS1 #LI-REMOTE Responsibilities Senior Product Specialist As part of the Legal/Product Management team, you will collaborate with all stakeholders by engaging perspectives, influences, and partnerships within the team, the division, the company, and with our policyholders and business partners. You will: - Act as member of the product development "service window" team to assist applicable business segments in developing new and revised products in a timely fashion for the Construction and Commercial Auto industries; - Conduct customer engagements that will ensure new product solutions are solving market challenges; and - Facilitate legal, underwriting and claims review of product changes and enhancements. What you will do: Admitted & Non-admitted Business - Develop and maintain companies' coverage forms, endorsements, and rules for proprietary and bureau-based commercial insurance products. - Manage complex product development projects for all lines of business and products (admitted and non-admitted) and collaborate with Underwriting, Claims, Legal, Actuarial, and Regulatory members to produce final, high quality insurance products. - Draft manuscript endorsements, as requested by underwriting segments that provide needed coverage changes while maintaining the integrity of the policy structure. - Keep abreast of bureau circulars for all applicable lines of business. - Collaborate with the Regulatory Compliance team to assess and implement revisions to proprietary products or exceptions to bureaus' products in response to regulatory changes or requirements. Provide guidance to field staff regarding products and new or revised regulatory requirements. Responsibilities - Applicable Line(s) of Business - Complete required checklists for form and rule filings and provide certification attestations for forms' compliance, where necessary. - Complete Flesch Test scoring and revise policy forms, as necessary. - Provide complete filing package in an organized, well-written manner. - Provide prompt and well-written responses to state insurance departments' interrogatories. What you will bring to C&F: - Bachelor's Degree. - CPCU designation or other related course work, or actively pursuing such is preferred. - Extensive knowledge of primary and surplus lines insurance products. - Minimum of 3+ years' insurance product development or underwriting experience in the Construction and Commercial Auto industries, including demonstrated expertise in the review and drafting of insurance policy forms. - Excellent development and analysis of policy forms is required. - Proven research and analytical skills. - Knowledge of ISO and AAIS products is a must. - Knowledge of ISO form structure and grammar rules is highly preferred. - Knowledge in the Construction Industry, particularly construction liability is required. - Knowledge in Sharing Economy (Commercial Auto) industries is highly preferred. - Knowledge of SERFF / I-FILE is highly preferred. - Outstanding written and verbal communication skills. - Strong organizational and interpersonal skills. - Pro-active problem solver. - High degree of accuracy and attention to detail in a fast-paced environment. - Comfortable presenting at company/industry events. - Experience in building great internal or external customer relationships that focus on gaining actionable insights and forming collaborative partnerships with the goal of innovation, product improvement, or ease of use. - Proficient in Microsoft Office, and knowledge of legal research engines (e.g. OneSumX NILS INsource; OneSumX NILS State Filing).

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description The Executive Specialist will handle a regular diary of primary and excess Third-Party Privacy, Cyber, Media, Miscellaneous Professional Liability, and Technology E&O claims. These claims involve a high degree of technical evaluation and often include complex issues. Experience in Professional Liability (E&O) claims is required. The Executive Specialist will be expected to analyze and resolve such claims, including determining coverage, assessing potential exposure in a timely and accurate manner, and steering the litigation and/or negotiations through resolution. This position will add to a growing department, and will report to an Executive Risk Claims Manager. This position has a flexible workplace location for the right candidate, including with the ability to work remotely (other than occasional travel) or with a hybrid in-office/remote presence in the Jersey City, NJ, Morristown, NJ, Chicago, IL or other C&F office nationwide. What you will do: Accountable for the full handling and control of all claim matters assigned from inception through resolution, including: timely coverage analysis and letter writing; investigation; evaluation; reserve adequacy and timeliness; diary maintenance; management of defense and coverage counsel; reinsurance reporting; and claim disposition. The adjustment of these claims may require occasional in-person attendance at mediations, settlement conferences and trials.. Consistent prompt evaluation of potential exposure present as to all claims assigned as well as an ability to adapt to changing circumstances as claims develop. An ability to segregate potentially significant claims possessing considerable exposure from straightforward claims. Ability to consider and formulate a possible resolution strategy at the earliest possible opportunity, including setting appropriate and timely reserves and communicating with defense counsel, insureds or others to successfully achieve such strategy. Claim presentations, both written and oral, will be required on a regular basis to bring management up to speed, obtain authority and/or formulate appropriate action plans on difficult claims. Superior customer service to policyholders, agents, and others encountered during the claims handling process is expected. Where needed, the Executive Specialist may market claim services and coordinate and participate in presentations to customers or potential customers, including in support of C&F's underwriters. Attend conferences at various locations in the United States at the request of management. May work on special projects, as assigned. What you will bring to C&F: 3+ years of experience handling Third-Party Cyber, Media, Miscellaneous Professional Liability and/or Technology E&O claims, with opportunities for more experienced adjusters, and salary will be commensurate with experience. Candidates with experience in other professional liability lines will be considered on a case-by-case basis. Juris doctor preferred. Must possess multiple state adjuster licenses. Demonstrated presentation skills. Exceptional organizational skills. Outstanding interpersonal skills and the ability to deal effectively with support staff, claims staff, underwriting peers, actuaries, policyholders and senior management. Travel required for occasional in-person attendance at mediations, settlement conferences, trials and industry conferences. Experience with Microsoft Office suite of programs. What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $110,000.00 to a maximum of $180,000.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-BS1 #LI-REMOTE

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description What you will do: Seeking a seasoned, results-focused Senior Business Analyst who combines P&C insurance industry knowledge with a natural curiosity and drive for continuous improvement. The primary focus will be leading projects to support our rapidly expanding Sharing Economy business, providing the opportunity to establish innovative, high-quality technical solutions to address complex business challenges. The ideal candidate is a tenacious, highly independent self-starter who thrives in fast-paced environments and is comfortable navigating ambiguity to deliver clear, actionable results. This role requires a leader with a demonstrated history of achieving measureable results and successfully delivering on business objectives. What you will bring to C&F: Bachelor's degree required. 5-6+ years of related experience working as a Business Analyst. Experience working in the insurance industry. Experience with Sharing Economy business, preferred but not required. Experience with Confluence and JIRA, preferred. Excellent Microsoft Office skills (Word, Excel, Outlook, PowerPoint, Visio, Teams). Experiencing supporting underwriting operations (particularly Admitted/Non-Admitted in Auto, General Liability, and Excess/Umbrella lines of business preferred.) Leadership qualities and a proven record of delivering projects successfully and timely. A natural leader who takes ownership of tasks and ensures thorough and on time completion. Ability to interpret and clarify ambiguous requirements, proactively seeking and driving clarification from stakeholders to ensure effective progress and successful outcomes. Manage scope creep by maintaining focus on outlined business objectives, ensuring teams remain aligned with project goals and deliverables throughout the project lifecycle. Skilled in segmenting projects into actionable tasks and deliverables to drive efficiency and achieve project goals. Adept in facilitating and documenting collaborative discussions to ensure clarity and accountability. Support newer business analysts by offering mentorship, sharing expertise and providing direction. What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing A core C&F tenet is supporting your career development, so we provide a wealth of ways for you to keep learning, which may include tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $87,000 to a maximum of $127,600. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+"(Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description Surplus and Specialty - Transportation - Specialty Auto - Fully remote Summary Responsible for review and analysis of underwriting data to build and maintain a profitable book of business within the Transportation - Specialty Auto segment. Manages broker and agent relationships through continued customer service and marketing activities. Collaborates with colleagues to achieve departmental goals. Minimum Duties & Responsibilities • Meet profitability, retention, and written premium goals determined by the department • Makes independent decisions within underwriting letter of authority and maintains proper file documentation • Assist in managing renewals of the existing Specialty Auto portfolio • Assist team lead in triaging and underwriting new business opportunities • Assist in developing annual business goals for assigned agents/producers. Responsible for analyzing results and maintaining accountability of agency partners within the department • Has an in-depth knowledge of department products and services • Can clearly articulate the department's value proposition • Participates in training and initiatives to develop knowledge base. May participate in projects • Travel may be required • Other duties as assigned Recommended Education & Requirements • Bachelor's degree and 5+ years of underwriting experience preferred and/or 5+ years of related insurance experience with pursuit of underwriting certifications (e.g., CPCU) • Experience underwriting tow truck operations preferred • Effectively displays ability to build and foster broker and agency relationships and manage accounts and referrals for assigned territory • Possess a solid understanding of the transportation related coverage forms and endorsements (e.g., Motor Carrier Coverage Form, Motor Truck Cargo Coverage form, Commercial General Liability, UM/UIM/PIP/Med Pay rules, and endorsements) • Possesses strong communication and analytical skills to pursue new business and manage a renewal book. • Strong knowledge of Transportation underwriting, within primary transportation • Experience operating independently within their given authority level • Proficient in software needed to succeed in department. • Excellent organizational and time management skills. • Possesses or is pursuing underwriting and industry designations applicable to area of specialization. • Demonstrated ability to work autonomously in a remote work setting What C&F will bring to you At C&F you will BELONG We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $50,600 to a maximum of $95,300. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. Flexible work arrangements. Competitive compensation package. Generous 401K employer match. Employee Stock Purchase plan with employer matching. Generous Paid Time Off. Excellent benefits that go beyond health, dental & vision. Our Wellness programs focus on your family's complete wellness, including your physical and mental wellbeing A core C&F principle is that you manage your career. To support your development, we have a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training available to you. A dynamic, ambitious, fun and exciting work environment. A spirit of social responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving. #LI-JA1 #LI-Remoterosc

Since 2000, Crum & Forster's Accident & Health division (A&H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support. In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions. The qualities and capabilities of Crum & Forster Accident & Health demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market. Job Description Information about the Role, Line of Business and Team: The Compliance Department is responsible for the submission of product filings (forms/rates/rules) advertisement to the respective state departments of insurance, as well as reviewing marketing materials for adherence to the various state unfair trade practices and advertising guidelines. In addition, the Compliance department works with the underwriting areas in ensuring that all policies and/or certificates are properly issued. The Compliance Manager will diligently work with the Director and VP of Compliance, and other Legal & Regulatory leaders to ensure the compliance of all Accident & Health and some Property & Casualty (P&C) products offered by Crum & Forster. Responsibilities include: (1) developing and drafting policy forms and enhancements reflecting underwriting intent, consistent with regulatory requirements and current market standards; and (2) overseeing the review, analysis, monitoring and distribution of insurance bulletins, legislation, regulations, and executive orders. Also, this position is responsible for mentoring and supervising lower-level staff to grow their skills and oversee their daily activities. Daily Activities will include filing activity via SERFF, advertising review, and policy fulfillment creation. This role will work closely with the insurance product managers, division management and other staff to develop, implement and communicate plans to keep the company in compliance in all relevant jurisdictions. What you will do: Establish and cultivate strong relationships with internal business units, external partners (such as TPAs and MGUs), and foster teamwork across the organization Collaborate with Underwriting, Claims, Legal, and Actuarial teams to deliver high-quality insurance products and respond timely to product inquiries Develop and draft product language for all A&H products (and some P&C products), including standard terms and conditions, as well as state-specific requirements Manage team to metrics throughout filing process - including submission activity, objection responses, securing product approvals to improve speed-to-market, and post-approval documentation of issue instructions and fulfillment development Manage team to metrics for product maintenance and change management - including assessments of regulatory changes to impacted products, via statutes, regulations, bulletins, and industry trends Communicate regulatory changes and developments to applicable stakeholders including internal and external partners Stay current on developments affecting product design, development, and filing requirements Review advertising materials, including websites, to ensure compliance with internal standards and state regulatory guidelines, within established timeframes and utilizing tools available Improve and document existing Compliance processes to facilitate business growth objective while maintaining compliance Assist in market conduct examinations, audits and targeted regulatory examinations Strong mentoring, relationship building, planning and organizational skills Guide and direct subordinates in their personal and professional development Create a working environment where productivity can be sustained and accomplished and where innovation and personal growth is encouraged and realized Drive the A&H culture, values and C&F core competencies within their teams Perform other related duties, including short or long-term projects, as assigned What YOU will bring to C&F: Excellent organizational, verbal, interpersonal and written communication skills Flexible and open to an ever changing, fast paced environment Detail oriented with a high degree of accuracy and ability to multitask Strong research, decision-making, reporting and analytical skills Ability to understand, synthesize and convey complex data Ability to work independently, prioritize and organize own work to meet deadlines Demonstrate excellent judgment and discretion required to interpret and apply regulatory guidelines, company policies and procedures Requirements: Bachelors or Associates degree from an accredited college or university 8+ years of equivalent work experience in the insurance industry, with product filing experience Working knowledge of group Accident & Health and/or travel insurance product offerings Knowledge of regulatory and compliance aspects of the insurance industry Strong knowledge of compliance laws and regulations Proficient in SERFF and Microsoft Office Software, including Microsoft Word, Outlook and Excel What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $82,500.00 to a maximum of $155,100.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-BS1 #LI-REMOTE

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description The Senior Business Analyst participates on a small team of 2-5 business analysts contributing to the planning, design, development, and launching of efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Senior Business Analyst role requires an advanced understanding of insurance workflows and systems. The successful candidate will be highly motivated, possess an entrepreneurial spirit, have a service mentality, and be comfortable in a fast-paced environment. The Senior Business Analyst is a member of the Surplus & Specialty Lines (SSL) Digital Services team, supporting the Underwriting, Claims and Billing & Collections business units. SSL underwrites both admitted and non-admitted business for General Liability, Auto, and Excess/Umbrella lines of business across multiple industry verticals, including Contracting, Transportation, Energy, Security, and Environmental. What you will do: Strategy & Planning Participate in meetings with business stakeholders to identify business, financial, and operations goals/objectives and priorities, system requirements, and identify existing issues. Participate in roadmap planning activities, as required. Collaborate with business and IT (Information Technology) Stakeholders in the planning, design, development, and deployment of new applications, and enhancements to existing applications. Facilitate or lead design sessions to prototype new systems to enhance business processes, operations, and information process flow. Reviews the effectiveness and efficiency of the user experience for existing systems and develops strategies for improving or further leveraging these systems. Establish and manage scope and parameters of systems analysis to define predictable outcomes and action plans. Participate in research of third-party software products to support purchase or build decisions. Conduct analysis to make recommendations or suggest alternatives that address existing and potential trouble areas in operating systems and processes across the organization. Execution & Delivery Collaborate with project team to establish and manage the project timeline, delivery milestones, and communication plan for reporting project status. Provide systems models, requirement specifications, diagrams, and charts to provide direction to development and quality assurance teams, as required. Track and manage issues based on the findings, complete with probable causes and viable solutions. Collaborate with Digital Service teams to ensure compatibility and interoperability of in-house computing systems. Coordinate testing of application systems, including quality assurance, performance, and end-user acceptance, reviews for modified and new systems, and other post-implementation support. Provide documentation, training materials, orientation, and training to end users for all modified and new systems, as needed. What you will bring to C&F: Knowledge & Experience Bachelor's degree and a minimum of 5+ years specialized experience working as a business analyst within the P&C insurance domain Extensive experience in overseeing the design, development, and implementation of Insurance software solutions, systems, or products in support of underwriting, financial or claims application systems. Good understanding of P&C Insurance domain, preferably Commercial or Specialty Insurance Prior experience working as a P&C Underwriter is preferred Prior Binding Authority underwriting experience is a plus Demonstrated project management skills. Excellent understanding of the organization's goals and objectives. Excellent analytical and creative problem-solving skills. Excellent written and oral communication skills. Excellent listening and interpersonal skills. Logical and efficient with a keen attention to detail. Ability to conduct research into systems issues and products as required. Ability to communicate ideas in both technical and user-friendly language. Highly self-motivated and directed. Ability to effectively prioritize and execute tasks in a high-pressure environment. Strong customer service orientation. Extensive experience working in a team-oriented, collaborative environment.#LI-MS #LI-MS #LI-REMOTE What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $87,000 to a maximum of $127,600. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.In additon to also winning Fortune's Best Places to Work for Parents. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description Information about the Role, Line of Business and Team: The Events & Sponsorships Director role works with the VP, Events & Sponsorships and our Marketing & Corporate Communications team to support A&H's Travel Insured International (TII) division to develop, execute and manage B-to-B and B-to-C events, sponsorships and tradeshows that support their business needs and strategic goals, and other areas as capacity permits. What you will do: * Curate conferences, webinars, sponsorships, events and tradeshows that showcase TII's expertise in travel insurance and foster industry thought leadership * Engage and manage internal and client-facing events for TII which meet their needs and objectives, with incredible attention to detail and a creative and innovative mindset * Build trust and credibility for the Events & Sponsorship function across TII by developing strong client relationships and executing with excellence * Deliver planning, idea creation, strong execution and post analysis recommendations while understanding client goals that move the business needle and raise C&F's profile * Create events & sponsorship Cvent registration sites, surveys, mobile event apps, reporting, budgeting, and post-event analysis * Engage Marketing team to support design, marketing and messaging, PR and digital assets, helping deliver connected marketing, as needed * Work with TII business leads to capture ROI/ROE via Salesforce, Surveys, and other C&F platforms (connecting the dots) * Manage events & sponsorships budgets and invoices throughout the planning lifecycle * Assist with new requests for custom promotional items as needed What YOU will bring to C&F: * Ability to manage multiple projects independently * Ability to manage and influence internal and external events, and deliver value for C&F * Ability to negotiate and deliver maximum corporate value for sponsorship agreements * Ability to effectively manage external vendor relationships * Ability to manage multiple budgets and complex expenses in an accurate and timely manner * A proactive attitude with a responsive and client-focused nature * A sense of urgency, detail-oriented, and the ability to prioritize * Ability to work in a fast-paced environment, while managing multiple projects and deadlines * Ability to use creative and critical thinking to identify and solve problems * Demonstrated ability to work with change and ambiguity * Excellent verbal, written, and presentation skills * Ability to think outside the box * Strong organization, planning, project management, and time management skills * Excellent collaboration, relationship-building and interpersonal skills * Strong organizational skills and ability to function autonomously and effectively * Understanding of corporate culture and ability to work well across organizational lines * Drive and role model C&F values and core competencies * Other duties as assigned Requirements: * Bachelor's degree in a related field or equivalent experience required * 10+ years of overall related experience * 7-10+ years' experience as a Corporate Event Planner, preferably in Insurance and/or Financial Services Industry * Experience in assessing and managing small to large sponsorships * Ability to travel up to 30 - 50%, domestic * Experience in managing events of all sizes, including internal and external meetings and conferences, marquis events, industry conferences, and more * Knowledge in Microsoft Office products, including Excel, PowerPoint, Word, Outlook, etc. * Cvent knowledge, super user desired * CMP (Certified Meeting Professional) Designation preferred * Knowledge of CRM platforms (Salesforce) and Constant Contact, or other email distribution platforms a plus #LI-MS #LI-REMOTE What C&F will bring to you * Competitive compensation package * Generous 401K employer match * Employee Stock Purchase plan with employer matching * Generous Paid Time Off * Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing * A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path * A dynamic, ambitious, fun and exciting work environment * We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $100,700 to a maximum of $147,700. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. Responsibilities Information about the Role, Line of Business and Team: The Events & Sponsorships Director role works with the VP, Events & Sponsorships and our Marketing & Corporate Communications team to support A&H's Travel Insured International (TII) division to develop, execute and manage B-to-B and B-to-C events, sponsorships and tradeshows that support their business needs and strategic goals, and other areas as capacity permits. What you will do: - Curate conferences, webinars, sponsorships, events and tradeshows that showcase TII's expertise in travel insurance and foster industry thought leadership - Engage and manage internal and client-facing events for TII which meet their needs and objectives, with incredible attention to detail and a creative and innovative mindset - Build trust and credibility for the Events & Sponsorship function across TII by developing strong client relationships and executing with excellence - Deliver planning, idea creation, strong execution and post analysis recommendations while understanding client goals that move the business needle and raise C&F's profile - Create events & sponsorship Cvent registration sites, surveys, mobile event apps, reporting, budgeting, and post-event analysis - Engage Marketing team to support design, marketing and messaging, PR and digital assets, helping deliver connected marketing, as needed - Work with TII business leads to capture ROI/ROE via Salesforce, Surveys, and other C&F platforms (connecting the dots) - Manage events & sponsorships budgets and invoices throughout the planning lifecycle - Assist with new requests for custom promotional items as needed What YOU will bring to C&F: - Ability to manage multiple projects independently - Ability to manage and influence internal and external events, and deliver value for C&F - Ability to negotiate and deliver maximum corporate value for sponsorship agreements - Ability to effectively manage external vendor relationships - Ability to manage multiple budgets and complex expenses in an accurate and timely manner - A proactive attitude with a responsive and client-focused nature - A sense of urgency, detail-oriented, and the ability to prioritize - Ability to work in a fast-paced environment, while managing multiple projects and deadlines - Ability to use creative and critical thinking to identify and solve problems - Demonstrated ability to work with change and ambiguity - Excellent verbal, written, and presentation skills - Ability to think outside the box - Strong organization, planning, project management, and time management skills - Excellent collaboration, relationship-building and interpersonal skills - Strong organizational skills and ability to function autonomously and effectively - Understanding of corporate culture and ability to work well across organizational lines - Drive and role model C&F values and core competencies - Other duties as assigned Requirements: - Bachelor's degree in a related field or equivalent experience required - 10+ years of overall related experience - 7-10+ years' experience as a Corporate Event Planner, preferably in Insurance and/or Financial Services Industry - Experience in assessing and managing small to large sponsorships - Ability to travel up to 30 - 50%, domestic - Experience in managing events of all sizes, including internal and external meetings and conferences, marquis events, industry conferences, and more - Knowledge in Microsoft Office products, including Excel, PowerPoint, Word, Outlook, etc. - Cvent knowledge, super user desired - CMP (Certified Meeting Professional) Designation preferred - Knowledge of CRM platforms (Salesforce) and Constant Contact, or other email distribution platforms a plus #LI-MS #LI-REMOTE

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description As a Technical Product Owner within our Transformation Management team, you will serve as the crucial bridge between our business and technology teams, spearheading the development and optimization of our processes and technical assets to support the business objectives. You will translate complex business requirements into actionable product features while advocating for exceptional user experiences, operational efficiency, and business value creation. This role balances strategic product vision with hands-on implementation to ensure technology solutions meet the business goals. Position in the Organization: * Individual Contributor * Cross-Functional Leadership: Leads product development teams without direct authority * Key Partnerships: Underwriting, IT Development, Operations, Portfolio Management, Claims * Executive Visibility: Regular presentations to Operations leadership What you will do: Product Strategy & Roadmap Management (40%) * Partner with business leadership to develop and maintain a comprehensive product roadmap aligned with operational and business objectives * Prioritize features based on business value, technical constraints, and regulatory requirements * Balance competing priorities across multiple insurance products while managing stakeholder expectations * Collaborate with Portfolio Management to ensure alignment with enterprise-wide initiatives * Define measurable success criteria for product implementations and track outcomes Agile Delivery Management (30%) * Serve as the accountable owner for the product backlog, ensuring clarity, transparency, and continual prioritization * Author clear, business requirements with comprehensive acceptance criteria * Lead Agile ceremonies including backlog refinement and sprint reviews * Coordinate with Program Increment (PI) Planning sessions to ensure alignment with broader delivery timelines * Collaborate with QA teams and conduct User Acceptance Testing prior to deployment Stakeholder Management & Change Enablement (20%) * Develop and execute comprehensive change management plans for implementations * Design and deliver targeted training sessions for stakeholders during product rollouts * Create user adoption metrics and track progress against implementation goals * Facilitate regular feedback sessions with end users to drive continuous improvement * Serve as the primary escalation point for operational issues related to implemented products * Develop communications that clearly articulate value proposition and benefits to end users Operational Excellence and Analytics (10%) * Establish and monitor KPIs for product performance and operational efficiency * Identify optimization opportunities across platforms to improve workflow efficiency * Support disaster recovery planning and business continuity for critical systems What you will bring to C&F: * 6+ years of experience in insurance operations, underwriting, or product management * Working knowledge of Agile methodologies and experience in Scrum environments * Demonstrated ability to translate complex business requirements into clear user stories * Strong analytical capabilities with data-informed decision-making skills * Excellent communication and presentation skills for technical and non-technical audiences Preferred Skills * Direct experience with Duck Creek or similar policy administration systems * Certified Scrum Product Owner (CSPO) or similar certification * Experience with JIRA, Confluence, and product management tools * Experience leading operational transformation initiatives * Knowledge of underwriting workflows and decision processes * Understanding of insurance regulatory requirements and their impact on product development Career Development Opportunities * Senior Product Owner with expanded product portfolio * Product Manager overseeing multiple product owners * Operations Leadership roles focusing on broader transformation initiatives * Technology Strategy roles connecting business needs with technical capabilities Work Environment & Schedule * Occasional travel to other C&F locations for collaborative planning sessions (10%) * Regular participation in PI planning events (quarterly) * Support during implementation weekends (scheduled 4-6 times annually) #LI-MS #LI-REMOTE What C&F will bring to you * Competitive compensation package * Generous 401K employer match * Employee Stock Purchase plan with employer matching * Generous Paid Time Off * Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing * A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path * A dynamic, ambitious, fun and exciting work environment * We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $87,000 to a maximum of $127,600. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. Responsibilities As a Technical Product Owner within our Transformation Management team, you will serve as the crucial bridge between our business and technology teams, spearheading the development and optimization of our processes and technical assets to support the business objectives. You will translate complex business requirements into actionable product features while advocating for exceptional user experiences, operational efficiency, and business value creation. This role balances strategic product vision with hands-on implementation to ensure technology solutions meet the business goals. Position in the Organization: - Individual Contributor - Cross-Functional Leadership: Leads product development teams without direct authority - Key Partnerships: Underwriting, IT Development, Operations, Portfolio Management, Claims - Executive Visibility: Regular presentations to Operations leadership What you will do: Product Strategy & Roadmap Management (40%) - Partner with business leadership to develop and maintain a comprehensive product roadmap aligned with operational and business objectives - Prioritize features based on business value, technical constraints, and regulatory requirements - Balance competing priorities across multiple insurance products while managing stakeholder expectations - Collaborate with Portfolio Management to ensure alignment with enterprise-wide initiatives - Define measurable success criteria for product implementations and track outcomes Agile Delivery Management (30%) - Serve as the accountable owner for the product backlog, ensuring clarity, transparency, and continual prioritization - Author clear, business requirements with comprehensive acceptance criteria - Lead Agile ceremonies including backlog refinement and sprint reviews - Coordinate with Program Increment (PI) Planning sessions to ensure alignment with broader delivery timelines - Collaborate with QA teams and conduct User Acceptance Testing prior to deployment Stakeholder Management & Change Enablement (20%) - Develop and execute comprehensive change management plans for implementations - Design and deliver targeted training sessions for stakeholders during product rollouts - Create user adoption metrics and track progress against implementation goals - Facilitate regular feedback sessions with end users to drive continuous improvement - Serve as the primary escalation point for operational issues related to implemented products - Develop communications that clearly articulate value proposition and benefits to end users Operational Excellence and Analytics (10%) - Establish and monitor KPIs for product performance and operational efficiency - Identify optimization opportunities across platforms to improve workflow efficiency - Support disaster recovery planning and business continuity for critical systems What you will bring to C&F: - 6+ years of experience in insurance operations, underwriting, or product management - Working knowledge of Agile methodologies and experience in Scrum environments - Demonstrated ability to translate complex business requirements into clear user stories - Strong analytical capabilities with data-informed decision-making skills - Excellent communication and presentation skills for technical and non-technical audiences Preferred Skills - Direct experience with Duck Creek or similar policy administration systems - Certified Scrum Product Owner (CSPO) or similar certification - Experience with JIRA, Confluence, and product management tools - Experience leading operational transformation initiatives - Knowledge of underwriting workflows and decision processes - Understanding of insurance regulatory requirements and their impact on product development Career Development Opportunities - Senior Product Owner with expanded product portfolio - Product Manager overseeing multiple product owners - Operations Leadership roles focusing on broader transformation initiatives - Technology Strategy roles connecting business needs with technical capabilities Work Environment & Schedule - Occasional travel to other C&F locations for collaborative planning sessions (10%) - Regular participation in PI planning events (quarterly) - Support during implementation weekends (scheduled 4-6 times annually) #LI-MS #LI-REMOTE

Travel Insured International, a Crum & Forster company, is hiring a Customer Service Representative. Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and customer satisfaction. Because protecting travelers' journeys isn't just our business-it's our promise. Our promise to protect every traveler, every experience, every time. Travel Insured International travel protection meets our travelers in the moments that matter. We are here. Go be there. Travel Insured International is hiring our next class of Customer Service Representatives to join our growing organization! Join us! Our Customer Service Representatives deliver exceptional service to our callers, which include travelers and our extensive travel advisor community. Interested in this role, but don't have Customer Service experience? Our Customer Service Representatives are provided with training and tools to begin your career! Our structured training program includes licensing training, classroom training on everything Customer Care at TII, and a collaborative mentor stage that allows for practical application of your new knowledge. We are proud that some of our best Customer Service Representatives have gone on to other parts of our organization, including, Claims, Product and our Quality Management team, to name a few! We are pleased to offer 100% remote working schedules within the US. The Customer Service department is open from 7:45AM - 7:15PM EST. Shift times include 7:45am -4:15pm, 9:00am-5:30pm, and 10:45am-7:15pm. Scheduled shifts are determined by business need and may be subject to change. Job Description What you will do: * Answer inbound calls * Provide accurate, clear and timely responses to a variety of traveler and travel advisor calls that will include, but not be limited to travel insurance coverage questions, website troubleshooting, purchase inquires and agent support requests * Create cases in Salesforce to address customer needs (such as documentation or policy changes) * Act as a liaison with agency partners that have dedicated TII support email addresses * Participate in weekly coaching sessions * Participate in a variety of meetings on camera in MS Teams: including, Manager/Employee one-on-one meetings, Team meetings, Training and Town Halls * Serve as backup for other Customer Care functions including Customer Care/Group call taking, supporting Customer Care Chats, Group desk administrative functions as well as Diamond Tour manifest processing * Perform other related duties as needed What YOU will bring to C&F: * Customer-Centric: Skilled at prioritizing customer needs and experiences, understanding what they want and delivering exceptional service. * Sales Focused: Ability to effectively communicate the value of TII's offerings and tailored solutions to travelers' insurance needs. * Effective Listening: Including active listening and empathy * Effective Communication Skills: Both written communication skills, targeting information, comments and explanations in a manner appropriate to the needs of the audience and verbally by phone/ * Ability to resolve service issues and complaints, leveraging problem-solving and service skills to achieve an appropriate outcome promptly and effectively with a great deal of independence. Requirements: * A High School Diploma or GED is required * 1 year of experience in a customer service or retail role is required, call center experience preferred. * Proficiency with MS Office applications is required. Includes MS Word, Outlook and Teams. * A Personal Lines or Property & Casualty License is required for this role which requires passing an exam and must be obtained within 90 days of employment. Classroom training is provided. * Experience in the Travel Insurance industry is preferred. * Dependable internet connection with a dedicated private workspace. What C&F will bring to you * Competitive compensation package * Generous 401K employer match * Employee Stock Purchase plan with employer matching * Generous Paid Time Off * Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness including your physical, mental and financial wellbeing * A core C&F tenant is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry related certifications and professional training to keep you progressing on your chosen path * A dynamic, ambitious, fun and exciting work environment * We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee driven corporate giving program that lets you participate and support your community At C&F you will BELONG We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you require a special accommodation, please let us know. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $31,100 to a maximum of $58,500. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. Responsibilities What you will do: - Answer inbound calls - Provide accurate, clear and timely responses to a variety of traveler and travel advisor calls that will include, but not be limited to travel insurance coverage questions, website troubleshooting, purchase inquires and agent support requests - Create cases in Salesforce to address customer needs (such as documentation or policy changes) - Act as a liaison with agency partners that have dedicated TII support email addresses - Participate in weekly coaching sessions - Participate in a variety of meetings on camera in MS Teams: including, Manager/Employee one-on-one meetings, Team meetings, Training and Town Halls - Serve as backup for other Customer Care functions including Customer Care/Group call taking, supporting Customer Care Chats, Group desk administrative functions as well as Diamond Tour manifest processing - Perform other related duties as needed What YOU will bring to C&F: - Customer-Centric: Skilled at prioritizing customer needs and experiences, understanding what they want and delivering exceptional service. - Sales Focused: Ability to effectively communicate the value of TII's offerings and tailored solutions to travelers' insurance needs. - Effective Listening: Including active listening and empathy - Effective Communication Skills: Both written communication skills, targeting information, comments and explanations in a manner appropriate to the needs of the audience and verbally by phone/ - Ability to resolve service issues and complaints, leveraging problem-solving and service skills to achieve an appropriate outcome promptly and effectively with a great deal of independence. Requirements: - A High School Diploma or GED is required - 1 year of experience in a customer service or retail role is required, call center experience preferred. - Proficiency with MS Office applications is required. Includes MS Word, Outlook and Teams. - A Personal Lines or Property & Casualty License is required for this role which requires passing an exam and must be obtained within 90 days of employment. Classroom training is provided. - Experience in the Travel Insurance industry is preferred. - Dependable internet connection with a dedicated private workspace.

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description The Actuarial Intern performs data analysis and conversion to support projects for the Actuarial Team Surplus & Specialty division within Crum & Forster. Works under close supervision and direction of Actuaries. What you will do: * Preparation and analysis of actuarial data. * Automating and migrating current SQL processes to a new environment. * Researching ISO rating manuals and preparing rating specifications for rating service development. * Collaborate with other departments to gather and analyze data. * Perform other duties as assigned. What you will bring to C&F: * Currently pursuing a Bachelor's or Master's degree in Actuarial Science, Mathematics, Statistics, or a related field. * College sophomore preferred, but juniors will also be considered. * Highly motivated with a go-getter personality. * Completion of at least one actuarial exam is required. * Experience with SQL is required. * Strong analytical and problem-solving skills. * Proficiency in Microsoft Excel and other data analysis tools. * Excellent written and verbal communication skills. * Ability to work independently and as part of a team. * Strong attention to detail and organizational skills. What C&F will bring to you * A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path * A dynamic, ambitious, fun and exciting work environment * We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $16.00 to a maximum of $27.50. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-BS1 #LI-HYBRID Responsibilities The Actuarial Intern performs data analysis and conversion to support projects for the Actuarial Team Surplus & Specialty division within Crum & Forster. Works under close supervision and direction of Actuaries. What you will do: - Preparation and analysis of actuarial data. - Automating and migrating current SQL processes to a new environment. - Researching ISO rating manuals and preparing rating specifications for rating service development. - Collaborate with other departments to gather and analyze data. - Perform other duties as assigned. What you will bring to C&F: - Currently pursuing a Bachelor's or Master's degree in Actuarial Science, Mathematics, Statistics, or a related field. - College sophomore preferred, but juniors will also be considered. - Highly motivated with a go-getter personality. - Completion of at least one actuarial exam is required. - Experience with SQL is required. - Strong analytical and problem-solving skills. - Proficiency in Microsoft Excel and other data analysis tools. - Excellent written and verbal communication skills. - Ability to work independently and as part of a team. - Strong attention to detail and organizational skills.

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description The Executive Specialist will handle a regular diary of primary and excess Third-Party Privacy, Cyber, Media, Miscellaneous Professional Liability, and Technology E&O claims. These claims involve a high degree of technical evaluation and often include complex issues. Experience in Professional Liability (E&O) claims is required. The Executive Specialist will be expected to analyze and resolve such claims, including determining coverage, assessing potential exposure in a timely and accurate manner, and steering the litigation and/or negotiations through resolution. This position will add to a growing department, and will report to an Executive Risk Claims Manager. This position has a flexible workplace location for the right candidate, including with the ability to work remotely (other than occasional travel) or with a hybrid in-office/remote presence in the Jersey City, NJ, Morristown, NJ, Chicago, IL or other C&F office nationwide. What you will do: * Accountable for the full handling and control of all claim matters assigned from inception through resolution, including: timely coverage analysis and letter writing; investigation; evaluation; reserve adequacy and timeliness; diary maintenance; management of defense and coverage counsel; reinsurance reporting; and claim disposition. The adjustment of these claims may require occasional in-person attendance at mediations, settlement conferences and trials.. * Consistent prompt evaluation of potential exposure present as to all claims assigned as well as an ability to adapt to changing circumstances as claims develop. An ability to segregate potentially significant claims possessing considerable exposure from straightforward claims. Ability to consider and formulate a possible resolution strategy at the earliest possible opportunity, including setting appropriate and timely reserves and communicating with defense counsel, insureds or others to successfully achieve such strategy. * Claim presentations, both written and oral, will be required on a regular basis to bring management up to speed, obtain authority and/or formulate appropriate action plans on difficult claims. * Superior customer service to policyholders, agents, and others encountered during the claims handling process is expected. * Where needed, the Executive Specialist may market claim services and coordinate and participate in presentations to customers or potential customers, including in support of C&F's underwriters. * Attend conferences at various locations in the United States at the request of management. * May work on special projects, as assigned. What you will bring to C&F: * 3+ years of experience handling Third-Party Cyber, Media, Miscellaneous Professional Liability and/or Technology E&O claims, with opportunities for more experienced adjusters, and salary will be commensurate with experience. Candidates with experience in other professional liability lines will be considered on a case-by-case basis. * Juris doctor preferred. * Must possess multiple state adjuster licenses. * Demonstrated presentation skills. * Exceptional organizational skills. * Outstanding interpersonal skills and the ability to deal effectively with support staff, claims staff, underwriting peers, actuaries, policyholders and senior management. * Travel required for occasional in-person attendance at mediations, settlement conferences, trials and industry conferences. * Experience with Microsoft Office suite of programs. What C&F will bring to you * Competitive compensation package * Generous 401K employer match * Employee Stock Purchase plan with employer matching * Generous Paid Time Off * Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing * A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path * A dynamic, ambitious, fun and exciting work environment * We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $110,000.00 to a maximum of $180,000.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-BS1 #LI-REMOTE Responsibilities The Executive Specialist will handle a regular diary of primary and excess Third-Party Privacy, Cyber, Media, Miscellaneous Professional Liability, and Technology E&O claims. These claims involve a high degree of technical evaluation and often include complex issues. Experience in Professional Liability (E&O) claims is required. The Executive Specialist will be expected to analyze and resolve such claims, including determining coverage, assessing potential exposure in a timely and accurate manner, and steering the litigation and/or negotiations through resolution. This position will add to a growing department, and will report to an Executive Risk Claims Manager. This position has a flexible workplace location for the right candidate, including with the ability to work remotely (other than occasional travel) or with a hybrid in-office/remote presence in the Jersey City, NJ, Morristown, NJ, Chicago, IL or other C&F office nationwide. What you will do: - Accountable for the full handling and control of all claim matters assigned from inception through resolution, including: timely coverage analysis and letter writing; investigation; evaluation; reserve adequacy and timeliness; diary maintenance; management of defense and coverage counsel; reinsurance reporting; and claim disposition. The adjustment of these claims may require occasional in-person attendance at mediations, settlement conferences and trials.. - Consistent prompt evaluation of potential exposure present as to all claims assigned as well as an ability to adapt to changing circumstances as claims develop. An ability to segregate potentially significant claims possessing considerable exposure from straightforward claims. Ability to consider and formulate a possible resolution strategy at the earliest possible opportunity, including setting appropriate and timely reserves and communicating with defense counsel, insureds or others to successfully achieve such strategy. - Claim presentations, both written and oral, will be required on a regular basis to bring management up to speed, obtain authority and/or formulate appropriate action plans on difficult claims. - Superior customer service to policyholders, agents, and others encountered during the claims handling process is expected. - Where needed, the Executive Specialist may market claim services and coordinate and participate in presentations to customers or potential customers, including in support of C&F's underwriters. - Attend conferences at various locations in the United States at the request of management. - May work on special projects, as assigned. What you will bring to C&F: - 3+ years of experience handling Third-Party Cyber, Media, Miscellaneous Professional Liability and/or Technology E&O claims, with opportunities for more experienced adjusters, and salary will be commensurate with experience. Candidates with experience in other professional liability lines will be considered on a case-by-case basis. - Juris doctor preferred. - Must possess multiple state adjuster licenses. - Demonstrated presentation skills. - Exceptional organizational skills. - Outstanding interpersonal skills and the ability to deal effectively with support staff, claims staff, underwriting peers, actuaries, policyholders and senior management. - Travel required for occasional in-person attendance at mediations, settlement conferences, trials and industry conferences. - Experience with Microsoft Office suite of programs.

Travel Insured International (TII), a Crum & Forster company, is hiring for a VP, Operations, TII. Travel Insured International is a leading travel insurance provider with more than 30 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and customer satisfaction. Job Description TII is dramatically transforming its customer and partner support services to simplify a customer's journey through their travel insurance plan experience. Our goal is to personalize each interaction through a set of omni-channel capabilities where customer questions are answered the first time, and their experience is backed up by a best-in-class experience rating. As the Vice President, Operations, TII, you will play a pivotal role in shaping and executing TII's operational strategy to achieve key performance and scalability goals. You will have the opportunity to lead by example, foster a culture of empathy and support, and drive operational excellence across our contact center, claims administration and quality assurance departments. This is an exciting opportunity for an accomplished operations leader to make a significant impact in transforming travel insurance experiences. Reporting to the President, TII, this is a crucial role in our organization for both day-to-day operational success as well as long-term operational strategy, planning, and optimization. This leader will be responsible not only for the performance of more than a hundred individuals on the team but also for the cross-functional partnership between operations and other departments at the company, including Sales, Account Management, Marketing, Product Management, Underwriting, Strategy, PMO, Continuous Improvement, IT, Compliance and HR/Training. The VP, Operations, will also build and leverage relationships with clients to achieve the goals of the company. The work will be fast paced with evolving needs, requiring flexibility, emotional intelligence, curiosity, and grace under pressure. As you onboard and assimilate to the role, TII, A&H and C&F, you can expect to roll up your sleeves to immerse yourself in the day-to-day work of the team to understand and impact continual improvement efforts. This role sits on our Senior Executive Leadership team and is a Leader of Leaders, with 4 direct reports. What you will do: Oversee and lead Call Center, Claims, Quality Assurance and 3rd Party Vendor operational departments and functions which includes: omni-channel inbound customer service and sales, claims intake and customer service, claims adjudication, quality assurance programs for customer service and claims activities, appeal and complaint resolution, subrogation recovery activities, and third-party vendor management oversight. Direct and lead an engaged workforce including customer experience, workforce planning, training and performance management. Provide coaching and mentorship to staff to foster talent and grow the organization. Develop and oversee staffing plans to organizational budget for all functions and departments. Collaborate cross functionally with Sales, Account Management, Marketing, Product Management, Underwriting, Strategy, PMO, Continuous Improvement, IT, Compliance, HR/Training, and other teams to achieve goals and partner on their planned initiatives. Maintain operational excellence by implementing efficient processes, optimizing workflows, and leveraging technology to drive productivity and cost-effectiveness. Skillfully develop and manage relationships with external clients and partners, in collaboration with Business Development and Account Management teams. Carefully manage operational expense with an eye towards financial responsibility and company growth trajectory. Provide management and oversight of third-party vendor relationships and services, including ongoing performance management, audits, contract renewals, RFPs and business reviews. Call Center: Customer Service, Inbound Sales, Partner Support Service, Claims Customer Service Leads the development and execution of the service model including strategy, performance and employee engagement. Develop and then execute a robust 3-5-year strategic roadmap to deliver market required capabilities, emerging contact center technologies, industry best practices and innovation to support customer growth and retention outcomes. Execute roadmap to deliver enhanced self-service capabilities, increased revenue generating capacity (inbound service to sales optimization), and third-party augmentation. Develop and implement new processes to incorporate digitally enabled services that encompass consumer value chain, from plan purchase to plan engagement to claims transactions. Drive excellence in key service performance metrics, including ASA, abandonment rates, quality service scores, first call resolution, sales conversion and call center satisfaction. Collaborate and coordinate efforts with IT to continuously assess and optimize the contact center infrastructure, including maintaining direct production support and configuration responsibilities for the IVR and ancillary enterprise telephony environment. Oversee business readiness of new programs and technology in partnership with IT, Sales & Account Management, Marketing, Product and Operations. Claims Administration: First Notice of Loss (FNOL), Claims Intake Support, Adjudication Create, communicate, and drive an aligned Claims strategy with emphasis on quality adjusting practices, process automation, and customer experience delivery. Ensure effective management of all claims, processing service levels, and claims issues, provide quality management and technical oversight to ensure execution of the company's claims policies and philosophies. Drive and facilitate planning and evaluation activities including budgets, forecasts, loss costs calculations, data analytics, setting and adjusting reserves, and effective risk transfer, as applicable Exhibit keen understanding of travel insurance industry practices and trends, and of the competitive landscape. Quality Assurance: Auditing, Resolutions, Subrogation Lead a team of Quality Assurance, Appeal and Complaint Resolution, and Subrogation professionals who manage and implement effective Quality Assurance programs for TII's customer service and claims operations. Develop and execute the TII Quality Assurance strategy aimed at driving continuous process and talent improvement while delivering a return on QA resource investment. Provide guidance to audit quality control framework and maintain compliance with audit methodology, while also operating within industry best practices, applicable regulations, and internal and external professional practice expectations. Support strategic initiatives of the business as well as the larger corporate quality assurance, internal and external audit and compliance obligations. Support the preparation of responses to regulatory and compliance inquiries, complaints, and examinations. Other duties as required. What YOU will bring to C&F: Transformational Experience: Extensive experience in leading and executing transformational initiatives, driving change, and implementing innovative solutions to enhance organizational effectiveness and competitiveness. Proven Leadership Success: Demonstrated success in guiding and developing experienced leaders and their teams to maintain high levels of employee engagement. Large Team Management: Proven ability to successfully manage and lead large teams, ensuring alignment with organizational goals and fostering a high-performance culture. Outstanding Communicator: Highly effective written and verbal communication skills, including proficiency in developing and delivering presentations. Ability to tailor communication styles to different audiences, including internal cross-functional teams and external customers and partners. Strategic mindset: Proven abilities to develop and execute operational strategies aligned with the organization's goals and objectives. Aptitude for identifying trends, patterns, and operational bottlenecks to proactively address challenges and optimize processes. Analytical mindset: Thinks analytically with the ability to articulate complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high quality, consumable, and consistent metrics that drive strategic objectives and priorities. Customer Centric: skilled at prioritizing the customers' needs and experiences, understanding what they want and delivering exceptional service. Has a thorough understanding of our industry, the relevant business landscape, and trends in growth and insurance environments; can spot early indicators of change and apply strategies to adapt quickly is required. Flexible and agile, comfortable with the ambiguity of a growing and transforming organization, skilled at working and building culture in remote environments. Requirements: A bachelor's degree is required 15+ years of progressive experience in Operations Management roles including the areas of: Contact Center; Claims; Quality Assurance and Vendor Management are required. 10+ years of experience in people management, which includes leadership of leaders. Experience with financial management principles, including budgeting, cost control, and revenue generation. Experience in managing operational expenses while ensuring financial responsibility and achieving profitability targets is required. In-depth knowledge and experience in call center operations, including call management, queue management, and call routing strategies is required. Understanding of contact center metrics, such as Average Handle Time (AHT), First Call Resolution (FCR), Service Level Agreement (SLA), and Customer Satisfaction (CSAT) is required. Familiarity with call center technologies, including Automatic Call Distribution (ACD) systems, Interactive Voice Response (IVR) systems, and Computer Telephony Integration (CTI) is required. Proficiency in workforce management principles and tools to optimize staffing levels, scheduling, and forecasting is required. Proficiency in data analysis and interpretation to drive data-driven decision-making and operational improvements is required. #LI-MS #LI-REMOTE What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $200,000 to a maximum of $250,000. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description The Senior Business Analyst participates on a small team of 2-5 business analysts contributing to the planning, design, development, and launching of efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Senior Business Analyst role requires an advanced understanding of insurance workflows and systems. The successful candidate will be highly motivated, possess an entrepreneurial spirit, have a service mentality, and be comfortable in a fast-paced environment. The Senior Business Analyst is a member of the Surplus & Specialty Lines (SSL) Digital Services team, supporting the Underwriting, Claims and Billing & Collections business units. SSL underwrites both admitted and non-admitted business for General Liability, Auto, and Excess/Umbrella lines of business across multiple industry verticals, including Contracting, Transportation, Energy, Security, and Environmental. What you will do: Strategy & Planning * Participate in meetings with business stakeholders to identify business, financial, and operations goals/objectives and priorities, system requirements, and identify existing issues. * Participate in roadmap planning activities, as required. * Collaborate with business and IT (Information Technology) Stakeholders in the planning, design, development, and deployment of new applications, and enhancements to existing applications. * Facilitate or lead design sessions to prototype new systems to enhance business processes, operations, and information process flow. * Reviews the effectiveness and efficiency of the user experience for existing systems and develops strategies for improving or further leveraging these systems. * Establish and manage scope and parameters of systems analysis to define predictable outcomes and action plans. * Participate in research of third-party software products to support purchase or build decisions. * Conduct analysis to make recommendations or suggest alternatives that address existing and potential trouble areas in operating systems and processes across the organization. Execution & Delivery * Collaborate with project team to establish and manage the project timeline, delivery milestones, and communication plan for reporting project status. * Provide systems models, requirement specifications, diagrams, and charts to provide direction to development and quality assurance teams, as required. * Track and manage issues based on the findings, complete with probable causes and viable solutions. * Collaborate with Digital Service teams to ensure compatibility and interoperability of in-house computing systems. * Coordinate testing of application systems, including quality assurance, performance, and end-user acceptance, reviews for modified and new systems, and other post-implementation support. * Provide documentation, training materials, orientation, and training to end users for all modified and new systems, as needed. What you will bring to C&F: Knowledge & Experience * Bachelor's degree and a minimum of 5+ years specialized experience working as a business analyst within the P&C insurance domain * Extensive experience in overseeing the design, development, and implementation of Insurance software solutions, systems, or products in support of underwriting, financial or claims application systems. * Good understanding of P&C Insurance domain, preferably Commercial or Specialty Insurance * Prior experience working as a P&C Underwriter is preferred * Prior Binding Authority underwriting experience is a plus * Demonstrated project management skills. * Excellent understanding of the organization's goals and objectives. * Excellent analytical and creative problem-solving skills. * Excellent written and oral communication skills. * Excellent listening and interpersonal skills. * Logical and efficient with a keen attention to detail. * Ability to conduct research into systems issues and products as required. * Ability to communicate ideas in both technical and user-friendly language. * Highly self-motivated and directed. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Strong customer service orientation. * Extensive experience working in a team-oriented, collaborative environment.#LI-MS #LI-MS #LI-REMOTE What C&F will bring to you * Competitive compensation package * Generous 401K employer match * Employee Stock Purchase plan with employer matching * Generous Paid Time Off * Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing * A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path * A dynamic, ambitious, fun and exciting work environment * We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $87,000 to a maximum of $127,600. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. Responsibilities The Senior Business Analyst participates on a small team of 2-5 business analysts contributing to the planning, design, development, and launching of efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Senior Business Analyst role requires an advanced understanding of insurance workflows and systems. The successful candidate will be highly motivated, possess an entrepreneurial spirit, have a service mentality, and be comfortable in a fast-paced environment. The Senior Business Analyst is a member of the Surplus & Specialty Lines (SSL) Digital Services team, supporting the Underwriting, Claims and Billing & Collections business units. SSL underwrites both admitted and non-admitted business for General Liability, Auto, and Excess/Umbrella lines of business across multiple industry verticals, including Contracting, Transportation, Energy, Security, and Environmental. What you will do: Strategy & Planning - Participate in meetings with business stakeholders to identify business, financial, and operations goals/objectives and priorities, system requirements, and identify existing issues. - Participate in roadmap planning activities, as required. - Collaborate with business and IT (Information Technology) Stakeholders in the planning, design, development, and deployment of new applications, and enhancements to existing applications. - Facilitate or lead design sessions to prototype new systems to enhance business processes, operations, and information process flow. - Reviews the effectiveness and efficiency of the user experience for existing systems and develops strategies for improving or further leveraging these systems. - Establish and manage scope and parameters of systems analysis to define predictable outcomes and action plans. - Participate in research of third-party software products to support purchase or build decisions. - Conduct analysis to make recommendations or suggest alternatives that address existing and potential trouble areas in operating systems and processes across the organization. Execution & Delivery - Collaborate with project team to establish and manage the project timeline, delivery milestones, and communication plan for reporting project status. - Provide systems models, requirement specifications, diagrams, and charts to provide direction to development and quality assurance teams, as required. - Track and manage issues based on the findings, complete with probable causes and viable solutions. - Collaborate with Digital Service teams to ensure compatibility and interoperability of in-house computing systems. - Coordinate testing of application systems, including quality assurance, performance, and end-user acceptance, reviews for modified and new systems, and other post-implementation support. - Provide documentation, training materials, orientation, and training to end users for all modified and new systems, as needed. What you will bring to C&F: Knowledge & Experience - Bachelor's degree and a minimum of 5+ years specialized experience working as a business analyst within the P&C insurance domain - Extensive experience in overseeing the design, development, and implementation of Insurance software solutions, systems, or products in support of underwriting, financial or claims application systems. - Good understanding of P&C Insurance domain, preferably Commercial or Specialty Insurance - Prior experience working as a P&C Underwriter is preferred - Prior Binding Authority underwriting experience is a plus - Demonstrated project management skills. - Excellent understanding of the organization's goals and objectives. - Excellent analytical and creative problem-solving skills. - Excellent written and oral communication skills. - Excellent listening and interpersonal skills. - Logical and efficient with a keen attention to detail. - Ability to conduct research into systems issues and products as required. - Ability to communicate ideas in both technical and user-friendly language. - Highly self-motivated and directed. - Ability to effectively prioritize and execute tasks in a high-pressure environment. - Strong customer service orientation. - Extensive experience working in a team-oriented, collaborative environment.#LI-MS #LI-MS #LI-REMOTE

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the 2024 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description Product Manager, Product Management & Regulatory Compliance, Executive Risk What you will do: Create new and revised products as requested by Underwriters and aid in the development of any new business initiatives (Management Liability, Crime & Fidelity, Cyber & Technology E&O and Miscellaneous & Lawyers Professional Liability) Develop and maintain coverage forms, endorsements, applications, quote and binder templates, and rate/rule plans for proprietary and bureau-based insurance products Draft manuscript endorsements, as requested by Underwriting staff, that provide needed coverage changes while maintaining the integrity of the policy form; track manuscript endorsement use and complete individual risk filings, where necessary Ability to execute and formalize an insurance product filing by completing all required state checklists, certification and Flesch Test scoring as necessary Deliver prompt and well-written responses to state insurance department objections. Maintain forms and rates/rules on a Product Management SharePoint site Support Product Business Analysts by providing regulatory guidance and answers to inquiries on policy form, rates and rules as needed; actively participate in Duck Creek policy issuance system calls as the user interface is being built Act as a resource for guidance on compliance topics such as commercial deregulation, NYFTZ, premium surcharges, TRIA, cancellation and nonrenewal, extended reporting periods, surplus lines and other regulatory issues Participate in internal audits in tandem with Underwriting and provide regulatory/compliance feedback as needed What you will bring to C&F: Juris Doctor (J.D.) and 5+ years' legal/insurance industry experience Knowledge of admitted and surplus lines insurance products and development of policy forms and rules Familiarity with ISO, SFAA and other insurance bureaus Experience with ISOnet, SERFF and Duck Creek preferred Two or more years' direct insurance product development experience, including experience in the drafting of insurance policy forms, rules and rate manuals Outstanding written and verbal communication skills Strong interpersonal skills Strong organizational skills High degree of accuracy and attention to detail in a fast-paced environment Proficient in Microsoft Office Suite What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $97,700.00 to a maximum of $143,000.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs. #LI-BS1 #LI-Hybrid

Crum & Forster (C&F), with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A+" (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry. Our most valuable asset is our people: more than 2500 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards for four years running, including the 2025-2026 Great Place to Work Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.In additon to also winning Fortune's Best Places to Work for Parents. C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: ************** Job Description Information about the Role, Line of Business and Team: The Events & Sponsorships Director role works with the VP, Events & Sponsorships and our Marketing & Corporate Communications team to support A&H's Travel Insured International (TII) division to develop, execute and manage B-to-B and B-to-C events, sponsorships and tradeshows that support their business needs and strategic goals, and other areas as capacity permits. What you will do: Curate conferences, webinars, sponsorships, events and tradeshows that showcase TII's expertise in travel insurance and foster industry thought leadership Engage and manage internal and client-facing events for TII which meet their needs and objectives, with incredible attention to detail and a creative and innovative mindset Build trust and credibility for the Events & Sponsorship function across TII by developing strong client relationships and executing with excellence Deliver planning, idea creation, strong execution and post analysis recommendations while understanding client goals that move the business needle and raise C&F's profile Create events & sponsorship Cvent registration sites, surveys, mobile event apps, reporting, budgeting, and post-event analysis Engage Marketing team to support design, marketing and messaging, PR and digital assets, helping deliver connected marketing, as needed Work with TII business leads to capture ROI/ROE via Salesforce, Surveys, and other C&F platforms (connecting the dots) Manage events & sponsorships budgets and invoices throughout the planning lifecycle Assist with new requests for custom promotional items as needed What YOU will bring to C&F: Ability to manage multiple projects independently Ability to manage and influence internal and external events, and deliver value for C&F Ability to negotiate and deliver maximum corporate value for sponsorship agreements Ability to effectively manage external vendor relationships Ability to manage multiple budgets and complex expenses in an accurate and timely manner A proactive attitude with a responsive and client-focused nature A sense of urgency, detail-oriented, and the ability to prioritize Ability to work in a fast-paced environment, while managing multiple projects and deadlines Ability to use creative and critical thinking to identify and solve problems Demonstrated ability to work with change and ambiguity Excellent verbal, written, and presentation skills Ability to think outside the box Strong organization, planning, project management, and time management skills Excellent collaboration, relationship-building and interpersonal skills Strong organizational skills and ability to function autonomously and effectively Understanding of corporate culture and ability to work well across organizational lines Drive and role model C&F values and core competencies Other duties as assigned Requirements: Bachelor's degree in a related field or equivalent experience required 10+ years of overall related experience 7-10+ years' experience as a Corporate Event Planner, preferably in Insurance and/or Financial Services Industry Experience in assessing and managing small to large sponsorships Ability to travel up to 30 - 50%, domestic Experience in managing events of all sizes, including internal and external meetings and conferences, marquis events, industry conferences, and more Knowledge in Microsoft Office products, including Excel, PowerPoint, Word, Outlook, etc. Cvent knowledge, super user desired CMP (Certified Meeting Professional) Designation preferred Knowledge of CRM platforms (Salesforce) and Constant Contact, or other email distribution platforms a plus #LI-MS #LI-REMOTE What C&F will bring to you Competitive compensation package Generous 401K employer match Employee Stock Purchase plan with employer matching Generous Paid Time Off Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family's wellness, including your physical, mental and financial wellbeing A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path A dynamic, ambitious, fun and exciting work environment We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community At C&F you will BELONG If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know. Belonging at C&F, is a mindset. It's about fostering a culture of inclusion and connection, where everyone feels valued, heard, and empowered to thrive and where our social impact efforts help strengthen the communities where we live and work. For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit **************************************************************** for more information. Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $100,700 to a maximum of $147,700. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee's contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.