Technical Support Specialist jobs at Duetto - 40 jobs

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit ************ to learn more. Location: Boston, (On-site, within commuting distance to the Bos hub) The Role: We are looking for an ambitious, motivated and knowledgeable TechOps Specialist to help build a world-class IT experience at Perk. In this role you will be an instrumental part of every aspect of IT at Perk. You will be responsible for everything from helping users day-to-day to delivering big projects that alter the course of the company. You will need to be smart, adaptable, comfortable with ambiguity and people-focused. You should have a background in something technical and love learning how things work in IT. The more experience the better! What you'll do: As an IT Support Specialist, you'll play a tactical, hands-on role in supporting our fast-moving, AI-focused startup. You'll be the go-to person for day-to-day IT needs-especially those related to Mac support, hardware lifecycle management, and office IT logistics. This is a role for someone who thrives in execution mode and enjoys solving problems quickly and efficiently. Your responsibilities will include: IT Support: Serve as the first line of defense for employee IT issues, with deep focus on mac OS troubleshooting, application support, and network connectivity. Hardware Management: Own the full device lifecycle-procurement, deployment, inventory tracking, loaner pool oversight, and device re-provisioning for offboarded users. Repair & Warranty Coordination: Interface with vendors for repairs, warranty claims, and AppleCare tracking. Accessory & AV Oversight: Manage inventory of peripherals and maintain conference room AV systems to ensure smooth daily operations. IT Onboarding: Set up laptops and essential software for new hires, delivering a seamless onboarding experience. Proactive Planning: Monitor hardware aging and coordinate refresh cycles to stay ahead of team needs. IT Logistics: Support software installs, device shipments, office moves, and other day-to-day IT coordination needs. What you'll bring Experience: 3-5+ years in IT support or systems administration, with strong MacOS experience in a fast-paced or startup environment. Technical Proficiency: Comfort with endpoint management tools, MDM systems (e.g., Jamf), and troubleshooting across Mac hardware/software. Organization: Highly organized with a systems-oriented mindset-able to track devices and inventory across multiple offices, beneficial if hands on experience with Oomnitza. Execution Focused: Bias for action and ability to troubleshoot, solve problems, and follow through independently. Communication: Friendly, clear communicator who can help teammates quickly and patiently-whether they're in-office or remote. Even better... Experience supporting hybrid teams or distributed environments. Familiarity with AV equipment and tools like Zoom Rooms, Logitech or Polycom setups. Past experience working with Apple Business Manager or zero-touch deployment tools. Passion for documentation, process improvement, and enabling others to solve simple issues themselves. What do we offer? Competitive compensation, including equity in Perk Generous vacation days so you can rest and recharge Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date Financial benefits like 401k or Roth with company matching, and HSA or FSA plan Subscription to Wellhub, the gym benefit Family services that include adoption benefits and paid parental leave from 12 to 16 weeks Global presence and hybrid working style Unforgettable Perk events, including travel to one of our hubs 📚 Learning and professional development opportunities iFeel - a mental health support tool with access to therapists year round Exponential growth opportunities 16 paid hours per year to volunteer for a cause of your choice "Work from anywhere" allowance of 20 working days per year Compensation Compensation for this role is a combination of salary and stock options. The anticipated base salary range is $75-000 - 100,000 per year. Actual compensation may vary based on specific qualifications, experience, and other job-related factors. How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending ************ ********************, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk [dot] com, and we will confirm whether it is legitimate.

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit ************ to learn more. Location: Boston, (On-site, within commuting distance to the Bos hub) The Role: We are looking for an ambitious, motivated and knowledgeable TechOps Specialist to help build a world-class IT experience at Perk. In this role you will be an instrumental part of every aspect of IT at Perk. You will be responsible for everything from helping users day-to-day to delivering big projects that alter the course of the company. You will need to be smart, adaptable, comfortable with ambiguity and people-focused. You should have a background in something technical and love learning how things work in IT. The more experience the better! What you'll do: As an IT Support Specialist, you'll play a tactical, hands-on role in supporting our fast-moving, AI-focused startup. You'll be the go-to person for day-to-day IT needs-especially those related to Mac support, hardware lifecycle management, and office IT logistics. This is a role for someone who thrives in execution mode and enjoys solving problems quickly and efficiently. Your responsibilities will include: * IT Support: Serve as the first line of defense for employee IT issues, with deep focus on mac OS troubleshooting, application support, and network connectivity. * Hardware Management: Own the full device lifecycle-procurement, deployment, inventory tracking, loaner pool oversight, and device re-provisioning for offboarded users. * Repair & Warranty Coordination: Interface with vendors for repairs, warranty claims, and AppleCare tracking. * Accessory & AV Oversight: Manage inventory of peripherals and maintain conference room AV systems to ensure smooth daily operations. * IT Onboarding: Set up laptops and essential software for new hires, delivering a seamless onboarding experience. * Proactive Planning: Monitor hardware aging and coordinate refresh cycles to stay ahead of team needs. * IT Logistics: Support software installs, device shipments, office moves, and other day-to-day IT coordination needs. What you'll bring * Experience: 3-5+ years in IT support or systems administration, with strong MacOS experience in a fast-paced or startup environment. * Technical Proficiency: Comfort with endpoint management tools, MDM systems (e.g., Jamf), and troubleshooting across Mac hardware/software. * Organization: Highly organized with a systems-oriented mindset-able to track devices and inventory across multiple offices, beneficial if hands on experience with Oomnitza. * Execution Focused: Bias for action and ability to troubleshoot, solve problems, and follow through independently. * Communication: Friendly, clear communicator who can help teammates quickly and patiently-whether they're in-office or remote. Even better... * Experience supporting hybrid teams or distributed environments. * Familiarity with AV equipment and tools like Zoom Rooms, Logitech or Polycom setups. * Past experience working with Apple Business Manager or zero-touch deployment tools. * Passion for documentation, process improvement, and enabling others to solve simple issues themselves. What do we offer? * Competitive compensation, including equity in Perk * Generous vacation days so you can rest and recharge * Comprehensive benefit plans covering medical, dental, vision, life, and disability with coverage from your start date * Financial benefits like 401k or Roth with company matching, and HSA or FSA plan * Subscription to Wellhub, the gym benefit * Family services that include adoption benefits and paid parental leave from 12 to 16 weeks * Global presence and hybrid working style * Unforgettable Perk events, including travel to one of our hubs * Learning and professional development opportunities * iFeel - a mental health support tool with access to therapists year round * Exponential growth opportunities * 16 paid hours per year to volunteer for a cause of your choice * "Work from anywhere" allowance of 20 working days per year Compensation Compensation for this role is a combination of salary and stock options. The anticipated base salary range is $75-000 - 100,000 per year. Actual compensation may vary based on specific qualifications, experience, and other job-related factors. How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We're an equal opportunity employer, which means you're welcome at Perk regardless of how you look, where you're from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending ************ ********************, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk [dot] com, and we will confirm whether it is legitimate.

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we've built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking. Lendbuzz is seeking a full-time, on-site IT Support Specialist to join our Boston office. This role is the frontline of IT support, responsible for resolving hardware, software, networking, and AV issues across mac OS, Windows, and mobile devices. You'll manage user access and onboarding/offboarding, support Zoom Rooms and office AV systems, and help maintain on-prem IT infrastructure. The ideal candidate brings at least 2+ years of hands-on IT support experience, strong customer service and troubleshooting skills, and a collaborative mindset to support both daily operations and ongoing IT initiatives at Lendbuzz. Key Responsibilities: * Serve as the first point of contact for IT support, resolving hardware, software, and connectivity issues for desktops, laptops (Windows and mac OS), mobile devices, and printers * Manage user accounts, permissions, and access across all systems, including Google Workspace, Zoom Rooms, and other internal tools; handle user onboarding and offboarding, including provisioning accounts, devices, and access * Set up, configure, and maintain Zoom Rooms hardware and software, ensuring smooth video conferencing and collaboration * Provide AV support for meetings, seminars, and events, including projectors, microphones, speakers, and presentation equipment * Assist with on-prem IT infrastructure, including LAN/Wi-Fi networks, printers, and other office devices * Troubleshoot and resolve technical issues efficiently, documenting all incidents, steps taken, and solutions in the ticketing system * Educate end users on basic IT best practices, security, and proper use of office technology * Escalate complex technical problems to senior IT staff or vendors as needed * Support IT projects, including hardware rollouts, software updates, and technology upgrades Key Requirements: * Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience) * 2+ years of experience in IT help desk, desktop support, or technical support roles * Hands-on experience supporting mac OS and Windows laptops and desktops * Strong customer service, troubleshooting, and communication skills * Excellent problem-solving and troubleshooting skills. * Familiarity with networking fundamentals (LAN/Wi-Fi, IP addressing, DNS, DHCP) and Jira * Experience supporting printers, Zoom Rooms, and AV equipment * Provides support for ad-hoc initiatives and projects as needed by the IT team Nice to have: * Experience with event management technology or advanced AV systems * Experience with mobile MDM solutions JAMF * Certifications or hands-on experience with key IT platforms, including Google Workspace/Google Cloud, Okta (identity and access management), and Atlassian Jira (project/workflow management) * Familiarity with security frameworks (SOC 2, ISO 27001, PCI) $70,000 - $85,000 a year We believe: Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds. Compassion is a strength. We care about our customers and look to build long-term relationships with them. Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible. Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions. Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity. If you believe these things too then we would love to hear from you! A Note on Recruiting Outreach We've been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (***********************). Please note that all legitimate emails from our team come ******************. We will never ask for sensitive information or conduct interviews via messaging apps.

Commonwealth Fusion Systems is on a mission to deliver the urgent transition to fusion energy. Combining decades of research, top talent, and new technologies, we're designing and building commercially viable fusion power plants. And working with policymakers and suppliers to build the energy industry of the future. We're in the best position to make it happen. Since 2018, we've raised nearly $3 billion in capital, making us the largest and leading private fusion company in the world. Now we're looking for more thinkers, doers, builders, and makers to join us. People who'll bring new perspectives, solve tough problems, and thrive as part of a team. If that's you and this role fits, we want to hear from you. Join the power movement as a Service Desk Engineer Are you an experienced service desk professional or budding systems administrator that strives for more and craves engineering projects and experience? The Service Desk Engineer will be on a team responsible for being the first point of contact and escalation for any and all IT issues. In addition, this role will report to the IT Service Desk Lead and work very closely with the infrastructure team on foundational infrastructure, architecture, and security projects. We're looking for someone who's a motivated "ticket slayer" on the service desk and asks the right questions to understand the business process of our users. We're hoping to find someone who brings the knowledge and experience working to automate our processes such that we avoid repetitive manual labor and service tickets altogether in the first place.What you'll do: Work on a team as a primary point of contact to deliver top-notch support to our highly technical end users with grace, patience, and efficiency Assist in the management of end user devices throughout their entire life cycle, including procurement, configuration, maintenance, and disposal Work day to day with members of our IT team to assist in engineering projects and various tasks as needed Implementation and support of enterprise solutions such as Mobile Device Management, Identity and Access Management, Enterprise Anti-Malware, Imaging, etc. Collaborate with the cybersecurity team to remediate vulnerabilities: Partner with cybersecurity analysts to address identified security risks, including deploying patches, implementing encryption, and updating security configurations on end-user devices to ensure compliance with security policies and industry best practices Evolve current processes with an eye towards automating the repetitive tasks so the humans can focus on solving the hard problems and the ability to work independently but also strong team collaboration and communication skills Support the technical onboarding experience for new CFS employees making sure they have the equipment and tools to be successful Provide rotational Flex Hours and off-hours support as well as occasional after-hours availability for system upgrades, etc. Execute on short to mid term assignments that are set by management. Some problem solving skills are required and engages appropriate resources when barriers arise. Able to plan out work based on clearly defined goals. Contribute proactively to policy and process development Understand how their work fits into team strategy, and are able to prioritize short to mid term tasks to align with that Provide documentation, instruction and collaboration for other team members and the community Collaborate with team members and the wider community by providing documentation and instructions What we're looking for: Previous experience providing customer-facing desktop support Experience participating in the implementation and support of enterprise wide systems (e.g. G Suite, Dropbox, Okta, Zoom, etc.) as well as experience auditing systems Experiencing working in and understanding of an Active Directory / Azure AD environment Experience supporting end users on Windows, Mac, and Linux JAMF, MECM/SCCM or Intune experience imaging machines, providing remote support, and supporting remote installation of applications Previous experience in supporting users both in office and working remotely Jira, Confluence, and Fresh Service Management experience AWS and Infrastructure experience a plus Networking and security experience a plus Scripting and automation experience a plus Linux experience a plus Familiarity with the organized chaos that comes within a startup environment Bonus points for: Preferred experience in a mixed technology environment with Microsoft, Google and Apple products Relevant IT certifications (Comptia A+ N+, Security +) Must-have requirements: Ability to occasionally lift up to 50 lbs Perform activities such as typing, standing, or sitting for extended periods of time Willingness to occasionally travel or work required nights/weekends/on-call Work in a facility that contains industrial hazards including heat, cold, noise, fumes, strong magnets, lead (Pb), high voltage, high current, pressure systems, and cryogenics $60,000 - $95,000 a year Salary range for this full-time position + equity + benefits . The actual salary will depend on level, location, qualifications, and experience. The range displayed on each job posting reflects new hire salaries for the position across all US locations. Benefits include:• Competitive compensation with equity• 13 Company-wide Holidays• Flexible vacation days• 10 sick days• Generous parental leave policy• Health, dental, and vision insurance• 401(k) with employer matching• Professional growth opportunities• Team-building activities #LI-Onsite At CFS, we excel in fast-paced environments, driven by our values of integrity, execution, impact, and self-critique. As we grow, we're eager to bring on mission-driven folks who offer diverse perspectives and fresh ways to tackle challenges. We value diversity deeply and are proud to be an equal opportunity employer by choice. We consider all qualified applicants equally, regardless of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law. This role requires compliance with U.S. laws concerning the export of controlled or protected technologies or information (collectively, “Export Control Laws"). Any offer of employment will be contingent on the need for compliance with such Export Control Laws.

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we've built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking. Lendbuzz is seeking a full-time, on-site IT Support Specialist to join our Boston office. This role is the frontline of IT support, responsible for resolving hardware, software, networking, and AV issues across mac OS, Windows, and mobile devices. You'll manage user access and onboarding/offboarding, support Zoom Rooms and office AV systems, and help maintain on-prem IT infrastructure. The ideal candidate brings at least 2+ years of hands-on IT support experience, strong customer service and troubleshooting skills, and a collaborative mindset to support both daily operations and ongoing IT initiatives at Lendbuzz.Key Responsibilities: Serve as the first point of contact for IT support, resolving hardware, software, and connectivity issues for desktops, laptops (Windows and mac OS), mobile devices, and printers Manage user accounts, permissions, and access across all systems, including Google Workspace, Zoom Rooms, and other internal tools; handle user onboarding and offboarding, including provisioning accounts, devices, and access Set up, configure, and maintain Zoom Rooms hardware and software, ensuring smooth video conferencing and collaboration Provide AV support for meetings, seminars, and events, including projectors, microphones, speakers, and presentation equipment Assist with on-prem IT infrastructure, including LAN/Wi-Fi networks, printers, and other office devices Troubleshoot and resolve technical issues efficiently, documenting all incidents, steps taken, and solutions in the ticketing system Educate end users on basic IT best practices, security, and proper use of office technology Escalate complex technical problems to senior IT staff or vendors as needed Support IT projects, including hardware rollouts, software updates, and technology upgrades Key Requirements: Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience) 2+ years of experience in IT help desk, desktop support, or technical support roles Hands-on experience supporting mac OS and Windows laptops and desktops Strong customer service, troubleshooting, and communication skills Excellent problem-solving and troubleshooting skills. Familiarity with networking fundamentals (LAN/Wi-Fi, IP addressing, DNS, DHCP) and Jira Experience supporting printers, Zoom Rooms, and AV equipment Provides support for ad-hoc initiatives and projects as needed by the IT team Nice to have: Experience with event management technology or advanced AV systems Experience with mobile MDM solutions JAMF Certifications or hands-on experience with key IT platforms, including Google Workspace/Google Cloud, Okta (identity and access management), and Atlassian Jira (project/workflow management) Familiarity with security frameworks (SOC 2, ISO 27001, PCI) We believe: Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds. Compassion is a strength. We care about our customers and look to build long-term relationships with them. Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible. Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions. Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity. If you believe these things too then we would love to hear from you! A Note on Recruiting Outreach We've been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @ lendbuzzcareers.com ). Please note that all legitimate emails from our team come from @ lendbuzz.com . We will never ask for sensitive information or conduct interviews via messaging apps.

Job DescriptionAt Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we've built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking. Lendbuzz is seeking a full-time, on-site IT Support Specialist to join our Boston office. This role is the frontline of IT support, responsible for resolving hardware, software, networking, and AV issues across mac OS, Windows, and mobile devices. You'll manage user access and onboarding/offboarding, support Zoom Rooms and office AV systems, and help maintain on-prem IT infrastructure. The ideal candidate brings at least 2+ years of hands-on IT support experience, strong customer service and troubleshooting skills, and a collaborative mindset to support both daily operations and ongoing IT initiatives at Lendbuzz.Key Responsibilities: Serve as the first point of contact for IT support, resolving hardware, software, and connectivity issues for desktops, laptops (Windows and mac OS), mobile devices, and printers Manage user accounts, permissions, and access across all systems, including Google Workspace, Zoom Rooms, and other internal tools; handle user onboarding and offboarding, including provisioning accounts, devices, and access Set up, configure, and maintain Zoom Rooms hardware and software, ensuring smooth video conferencing and collaboration Provide AV support for meetings, seminars, and events, including projectors, microphones, speakers, and presentation equipment Assist with on-prem IT infrastructure, including LAN/Wi-Fi networks, printers, and other office devices Troubleshoot and resolve technical issues efficiently, documenting all incidents, steps taken, and solutions in the ticketing system Educate end users on basic IT best practices, security, and proper use of office technology Escalate complex technical problems to senior IT staff or vendors as needed Support IT projects, including hardware rollouts, software updates, and technology upgrades Key Requirements: Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience) 2+ years of experience in IT help desk, desktop support, or technical support roles Hands-on experience supporting mac OS and Windows laptops and desktops Strong customer service, troubleshooting, and communication skills Excellent problem-solving and troubleshooting skills. Familiarity with networking fundamentals (LAN/Wi-Fi, IP addressing, DNS, DHCP) and Jira Experience supporting printers, Zoom Rooms, and AV equipment Provides support for ad-hoc initiatives and projects as needed by the IT team Nice to have: Experience with event management technology or advanced AV systems Experience with mobile MDM solutions JAMF Certifications or hands-on experience with key IT platforms, including Google Workspace/Google Cloud, Okta (identity and access management), and Atlassian Jira (project/workflow management) Familiarity with security frameworks (SOC 2, ISO 27001, PCI) We believe: Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds. Compassion is a strength. We care about our customers and look to build long-term relationships with them. Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible. Honesty and transparency are non negotiable. We incorporate these traits in all of our interactions. Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity. If you believe these things too then we would love to hear from you! A Note on Recruiting Outreach We've been made aware of individuals falsely claiming to represent Lendbuzz using lookalike email addresses (eg @ lendbuzzcareers.com ). Please note that all legitimate emails from our team come from @ lendbuzz.com . We will never ask for sensitive information or conduct interviews via messaging apps.

IT Cloud Governance Subject-Matter-Expert Contract: 1 year extendable or C2H if candidate is eligible for conversion Visa: H1 Friendly? YES W2/GC is preferred but this is not a deal breaker Job Description: The Enterprise Technology Operations group is seeking an IT Cloud Governance Subject-Matter-Expert. This person will help identify / recommend controls for multi-cloud environments, set up tooling, monitoring and manage reporting on those controls, and shift-left through automation. We have 2 openings 1 Azure Cloud Compliance and Governance SME 1 GCP Cloud Compliance and Governance SME. Responsibilities: Enable end-to-end Cloud governance in a multi-Cloud environment Ensures the integration of new cloud services with cloud governance Identify and implement controls / compliance in multi-cloud environments Setup tooling, monitoring and build reports using the tools Work closely with other internal Governance teams, such as: InfoSec Controls, AWS / Azure / GCP Controls and Compliance teams. Cloud-Related Controls Include: Cloud security controls are a set of security controls that protect cloud environments against vulnerabilities and mitigate the effects of malicious attacks. Cloud security control includes all best practices, procedures, and guidelines that must be followed to secure cloud environments. Network and Data Encryption How are we going to manage / design network traffic between multi-cloud environment Help setup and deploy automation around checking security vulnerabilities / threat detection. Automates preventative and retroactive controls with CI/CD and IaC (Terraform / CloudFormation, GitLab, UCD, Jenkins, etc.) Creates dashboards and reports to detect, propagate, and resolve compliance violations Develops short term and long term remediation plan Partner closely with the Enterprise Integrated Risk Management team to update repository of controls and follow industry best practices. Must have experience with cloud governance and control implementation and monitoring of controls Must have experience with developing dashboards and automated reports in Azure OR GCP Multi-cloud experience (AWS, Azure, Google Cloud) MUST HAVE One candidate with Azure expertise One candidate with Google Cloud (GCP) expertise. 8 to 10 years of experience

LOCATED IN OUR LAWRENCE MA. OFFICE.PURPOSE AND SCOPE: The Support Technician provides in-depth support to diverse customer telephone inquiries of applicable devices within the assigned function(s). The incumbent communicates broad operational and technical support to diverse audiences to effectively resolve problems on an ongoing basis. In this capacity, the Support Technician provides outstanding customer service through effective and timely communication. PRINCIPAL DUTIES AND RESPONSIBILITIES: Address and resolve complex operational and/or technical issues by providing effective customer service of applicable devices within the assigned function(s). Ensure data accuracy and integrity throughout the documentation process of all customer contacts in applicable systems. Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements. Maintain current knowledge of applicable devices and/or troubleshooting techniques to continually provide effective customer service in a clear and concise manner; demonstrating broad knowledge and sound judgment in the resolution of diverse operational and/or technical issues. May be required to have familiarity on the effective management of diverse testing/and or calibration tools within the assigned function(s). Provide backup support for diverse positions within the assigned function(s) as required. Act as a technical resource for cross-divisional teams and/or internal customers. Establish and maintain strong relationships with internal and/or external customers through effective understanding and interpretation of established company policies and procedures during all customer interactions. Mentor other staff as applicable. Assist with various projects as assigned by direct supervisor. Other duties as assigned. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions. PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be available for inclusion in a rotating 24-hour call coverage schedule. Must be available to work overtime as required. Occasionally lift and/or move up to 30 pounds. Travel may be required. EDUCATION: High School Diploma required; Associate's Degree desirable EXPERIENCE AND REQUIRED SKILLS: 2 - 4 years' related experience. Demonstrated experience in a customer service, call center or clinical environment required; dialysis equipment experience preferred. Fluency in Spanish preferred. Strong computer skills with demonstrated proficiency in word processing, database, spreadsheet and email applications. Possess logical and critical thinking skills to effectively resolve diverse problems in a clear and concise manner. Strong time management skills with the ability to multitask concurrent priorities in an organized manner. Excellent customer service skills to productively handle confidential information with a high level of professionalism, discretion and tact. Strong oral and written communication skills to effectively communicate with diverse audiences and/or all levels of management. If your location allows for pay/benefit transparency, please click the link below to request further information on this position. Pay Transparency Request Form (smartsheet.com) The rate of pay for this position will depend on the successful candidate's work location and qualifications, including relevant education, work experience, skills, and competencies. Hourly Rate: $26.11 - $41.85 for Lawrence, MA location This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave. Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws. Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors

LOCATED IN OUR LAWRENCE MA. OFFICE. PURPOSE AND SCOPE: The Support Technician provides in-depth support to diverse customer telephone inquiries of applicable devices within the assigned function(s). The incumbent communicates broad operational and technical support to diverse audiences to effectively resolve problems on an ongoing basis. In this capacity, the Support Technician provides outstanding customer service through effective and timely communication. PRINCIPAL DUTIES AND RESPONSIBILITIES: * Address and resolve complex operational and/or technical issues by providing effective customer service of applicable devices within the assigned function(s). * Ensure data accuracy and integrity throughout the documentation process of all customer contacts in applicable systems. * Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements. * Maintain current knowledge of applicable devices and/or troubleshooting techniques to continually provide effective customer service in a clear and concise manner; demonstrating broad knowledge and sound judgment in the resolution of diverse operational and/or technical issues. * May be required to have familiarity on the effective management of diverse testing/and or calibration tools within the assigned function(s). * Provide backup support for diverse positions within the assigned function(s) as required. * Act as a technical resource for cross-divisional teams and/or internal customers. * Establish and maintain strong relationships with internal and/or external customers through effective understanding and interpretation of established company policies and procedures during all customer interactions. * Mentor other staff as applicable. * Assist with various projects as assigned by direct supervisor. * Other duties as assigned. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions. PHYSICAL DEMANDS AND WORKING CONDITIONS: * The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Must be available for inclusion in a rotating 24-hour call coverage schedule. * Must be available to work overtime as required. * Occasionally lift and/or move up to 30 pounds. * Travel may be required. EDUCATION: High School Diploma required; Associate's Degree desirable EXPERIENCE AND REQUIRED SKILLS: * 2 - 4 years' related experience. * Demonstrated experience in a customer service, call center or clinical environment required; dialysis equipment experience preferred. * Fluency in Spanish preferred. * Strong computer skills with demonstrated proficiency in word processing, database, spreadsheet and email applications. * Possess logical and critical thinking skills to effectively resolve diverse problems in a clear and concise manner. * Strong time management skills with the ability to multitask concurrent priorities in an organized manner. * Excellent customer service skills to productively handle confidential information with a high level of professionalism, discretion and tact. * Strong oral and written communication skills to effectively communicate with diverse audiences and/or all levels of management. The rate of pay for this position will depend on the successful candidate's work location and qualifications, including relevant education, work experience, skills, and competencies. $26.11 - $41.85 for Lawrence, MA location This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave. Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.

LOCATED IN OUR LAWRENCE MA. OFFICE.PURPOSE AND SCOPE: The Support Technician provides in-depth support to diverse customer telephone inquiries of applicable devices within the assigned function(s). The incumbent communicates broad operational and technical support to diverse audiences to effectively resolve problems on an ongoing basis. In this capacity, the Support Technician provides outstanding customer service through effective and timely communication. PRINCIPAL DUTIES AND RESPONSIBILITIES: Address and resolve complex operational and/or technical issues by providing effective customer service of applicable devices within the assigned function(s). Ensure data accuracy and integrity throughout the documentation process of all customer contacts in applicable systems. Maintain various confidential patient and/or health information in compliance with company policies and procedures, HIPAA and other regulatory requirements. Maintain current knowledge of applicable devices and/or troubleshooting techniques to continually provide effective customer service in a clear and concise manner; demonstrating broad knowledge and sound judgment in the resolution of diverse operational and/or technical issues. May be required to have familiarity on the effective management of diverse testing/and or calibration tools within the assigned function(s). Provide backup support for diverse positions within the assigned function(s) as required. Act as a technical resource for cross-divisional teams and/or internal customers. Establish and maintain strong relationships with internal and/or external customers through effective understanding and interpretation of established company policies and procedures during all customer interactions. Mentor other staff as applicable. Assist with various projects as assigned by direct supervisor. Other duties as assigned. Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions. PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be available for inclusion in a rotating 24-hour call coverage schedule. Must be available to work overtime as required. Occasionally lift and/or move up to 30 pounds. Travel may be required. EDUCATION: High School Diploma required; Associate's Degree desirable EXPERIENCE AND REQUIRED SKILLS: 2 - 4 years' related experience. Demonstrated experience in a customer service, call center or clinical environment required; dialysis equipment experience preferred. Fluency in Spanish preferred. Strong computer skills with demonstrated proficiency in word processing, database, spreadsheet and email applications. Possess logical and critical thinking skills to effectively resolve diverse problems in a clear and concise manner. Strong time management skills with the ability to multitask concurrent priorities in an organized manner. Excellent customer service skills to productively handle confidential information with a high level of professionalism, discretion and tact. Strong oral and written communication skills to effectively communicate with diverse audiences and/or all levels of management. The rate of pay for this position will depend on the successful candidate's work location and qualifications, including relevant education, work experience, skills, and competencies. $26.11 - $41.85 for Lawrence, MA location This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave. Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws. Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors

Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.S. The primary duties are to provide IT related operational and project support for the Federal Security Director, staff, and the screening workforce. Roles and responsibilities include delivering professional, high-quality services and a variety of technologies across the airport as well as off-site locations. Additionally, the role will be responsible for providing technical guidance for directing and monitoring information systems operations while adhering to contracted service level agreements which require using judgment in maintaining IT operations, making recommendations, supporting multiple Operations and Maintenance (O&M) project related activities * The position requires on-site work at our Boston, MA location. * Must be willing to Travel up to 25%. Day to Day Work Responsibilities: * Provide hands-on technical support for a wide range of IT and network systems including: * Cisco switches, fiber backbones, and network infrastructure * Desktops, laptops, tablets, printers, scanners, and peripherals * Communication equipment (VoIP phones, cell phones, VTC units) * Transportation security systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks * Troubleshoot and resolve hardware, software, and network issues both remotely and in-person. * Perform installation and configuration of end-user devices such as laptops, mobile devices, VTC units, and other peripherals. * Support infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications. * Log and manage updates through a ticketing system, maintaining accurate asset and configuration records. * Conduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current. * Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience. * Deliver support with a professional presence - often directly assisting senior government personnel in high-profile environments. * Provides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies. * Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities. * Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment. #TSAImpact Qualifications Basic Qualifications: * Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS diploma/equivalent and 4 years experience. * U.S. Citizenship, must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance. * Experience with desk-side IT support. * Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.) Preferred Qualifications: * Relevant DHS focused experience * A+ Certification * Network+ Certification * Cisco & Microsoft Certifications * Ability to install Cisco switches and complex fiber backbone interconnectivity. * Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure. * Ability to communicate in a professional manner with senior executive government staff. Physical Requirements: * Ability to spend 4+ hours per day on your feet, often walking long distances throughout airport and office environments to support customer equipment. * Ability to lift 40-50 pounds when installing IT equipment. * Ability to push/pull carts to transport equipment. * Ability to kneel, bend, and reach under desks to connect or repair cabling, and connect patch cables from patch panels to network switches. * Physical activity may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools. * Required to have close visual acuity to perform activities such as viewing a computer terminal. * Subject to hazards such as proximity to moving mechanical parts, moving vehicles, and electrical current. Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range $39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Responsibilities Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.S. The primary duties are to provide IT related operational and project support for the Federal Security Director, staff, and the screening workforce. Roles and responsibilities include delivering professional, high-quality services and a variety of technologies across the airport as well as off-site locations. Additionally, the role will be responsible for providing technical guidance for directing and monitoring information systems operations while adhering to contracted service level agreements which require using judgment in maintaining IT operations, making recommendations, supporting multiple Operations and Maintenance (O&M) project related activities The position requires on-site work at our Boston, MA location. Must be willing to Travel up to 25%. Day to Day Work Responsibilities: Provide hands-on technical support for a wide range of IT and network systems including: Cisco switches, fiber backbones, and network infrastructure Desktops, laptops, tablets, printers, scanners, and peripherals Communication equipment (VoIP phones, cell phones, VTC units) Transportation security systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks Troubleshoot and resolve hardware, software, and network issues both remotely and in-person. Perform installation and configuration of end-user devices such as laptops, mobile devices, VTC units, and other peripherals. Support infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications. Log and manage updates through a ticketing system, maintaining accurate asset and configuration records. Conduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current. Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience. Deliver support with a professional presence - often directly assisting senior government personnel in high-profile environments. Provides technical support for end user devices hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies. Schedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities. Investigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment. #TSAImpact Qualifications Basic Qualifications: Bachelor's degree and 0 years' experience or Associate's degree and 2 years' experience or HS diploma/equivalent and 4 years experience. U.S. Citizenship, must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance. Experience with desk-side IT support. Experience supporting variety of IT technologies (Laptops, Mobile devices, etc.) Preferred Qualifications: Relevant DHS focused experience A+ Certification Network+ Certification Cisco & Microsoft Certifications Ability to install Cisco switches and complex fiber backbone interconnectivity. Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure. Ability to communicate in a professional manner with senior executive government staff. Physical Requirements: Ability to spend 4+ hours per day on your feet, often walking long distances throughout airport and office environments to support customer equipment. Ability to lift 40-50 pounds when installing IT equipment. Ability to push/pull carts to transport equipment. Ability to kneel, bend, and reach under desks to connect or repair cabling, and connect patch cables from patch panels to network switches. Physical activity may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools. Required to have close visual acuity to perform activities such as viewing a computer terminal. Subject to hazards such as proximity to moving mechanical parts, moving vehicles, and electrical current. Peraton Overview Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure. Target Salary Range $39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. EEO EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

We're seeking an experienced Head of Customer Support to build and lead a world-class, utility-grade support operation as we scale to enterprise-wide deployments. LineVision delivers grid intelligence to electric utilities around the world that depend on our technology to manage critical infrastructure, and exceptional support is a crucial component of delivering on our mission. You'll be responsible for creating, leading and implementing a robust, 24/7 operation that delivers the reliability, security, and service standards our utility customers demand. This is a unique opportunity to define every aspect of a customer support organization: the model, the processes, the tools, the team, and the culture. Reporting to: VP Client Success Location: Boston, MA or Boulder, CO What You'll Do Build the Foundation * Define and implement a comprehensive support model tailored to utility-grade reliability requirements (SLAs, escalation paths, communication protocols) * Design and document standard operating procedures for incident response, ticket management, and customer communications * Establish metrics and KPIs to measure support quality, response times, resolution rates, and customer satisfaction * Partner with engineering and IT teams to build or customize support tools, ticketing systems, knowledge bases, and monitoring capabilities * Create feedback loops between support and product/engineering to drive continuous improvement * Work cross-functionally with IT, Security and Engineering to define alerts, escalation paths, and runbooks for security and availability incidents * Become expert with LineVision's applications and support tooling (cloud infrastructure, monitoring systems, ticketing platforms, and knowledge management tools) * Implement automation and self-service capabilities where appropriate without compromising service quality Build and Lead the Team * Determine optimal staffing models for 24/7 coverage, including shift structures, on-call rotations, and escalation tiers * Recruit, hire, and onboard support staff as needed who understand mission-critical environments * Develop comprehensive training programs covering technical product knowledge, utility industry context, support procedures and practices, and customer communication * Create career development paths and mentorship programs to retain top talent Deliver Operational Excellence * Manage security incidents with utility customers, ensuring clear communication and rapid resolution * Build strong relationships with key customer stakeholders and understand their unique operational needs * Continuously refine processes based on incident retrospectives and customer feedback * Ensure knowledge capture and documentation from every customer interaction * Infuse a practice and mindset of continuous improvement into your team Ongoing Responsibilities * Build relationships with key customer technical stakeholders * Coordinate with IT/Security during incidents impacting customers * Drive continuous improvement through incident retrospectives * Balance customer needs with product/engineering priorities Who You Are Required Experience * 5+ years in customer support leadership roles, with at least 2 years managing teams supporting mission-critical or infrastructure software * Proven track record building support operations from early stage to mature, scalable systems * Experience with 24/7 support models, including on-call programs and incident management frameworks * Strong technical aptitude with ability to understand complex technical products and translate between technical and non-technical audiences Ideal Background * Familiarity with utility operations, SCADA systems, grid management, or energy technology * Understanding of high-availability systems, uptime requirements, and disaster recovery * Familiarity with security incident management * Experience with support tools and platforms (Jira Service Management, PagerDuty, etc.) Key Competencies * Builder mentality: You thrive in ambiguous environments and enjoy creating structure where none exists * Customer empathy: You understand that for utility customers, our software impacts millions of end users and critical infrastructure * Operational rigor: You're obsessive about processes, documentation, and continuous improvement * Technical credibility: You can hold your own in conversations with both customers and engineering teams * Leadership: You know how to hire, develop, and retain talented people in demanding support environments What Success Looks Like In 3 months, you will have: * Defined core support processes, SLAs, and escalation procedures * Implemented primary support tooling and knowledge management systems * Defined key metrics and begun tracking performance In 6 months, you will have: * Built a fully operational 24/7 support system with proven reliability * Created comprehensive documentation and training materials * Established strong partnerships with engineering and product teams In 12 months, you will have: * Positioned our 24/7 support system to scale with growing customer demand without sacrificing quality * Built a reputation with customers as a trusted partner in their operations Why Join Us * Impact: Your work directly supports critical infrastructure that powers communities * Ownership: This is your operation to build-you'll have autonomy and leadership support * Growth: Join at a stage where your contributions shape the company's trajectory * Mission: Help accelerate the energy transition by ensuring utilities can rely on modern technology Our Commitment We're committed to building diverse, inclusive teams and providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Fresenius Medical Care (FME) is the world's leading provider of products and services for individuals with renal diseases. We care for more than 332,000 patients in our global network of roughly 4,000 dialysis clinics. At the same time, we operate around 40 production sites on all continents, to provide dialysis products such as dialysis machines, dialyzers and related disposables. We aim to continuously improve our patients' quality of life by offering them high-quality products as well as innovative technologies and treatment concepts. About IT Solutions Information Technology Solutions is a team of technology enthusiasts who are passionate about leveraging the power of technology to improve our patient and employee experience. Our ITS Teams partner with colleagues across the company to drive conversations around what technology can help make possible. Our teams solve complex business problems using a combination of technology, innovation, and ideation. ITS provides the partnership, expertise, digital tools, and technical capabilities to help fuel our company's continued growth and transformation. IT Solutions Intern We are seeking intellectually curious, driven, and tech-savvy students to join our IT Solutions team as a Summer Intern. As a Summer Intern with Fresenius Medical Care, you will be teaming with a world-class IT organization to help solve real-time global digital challenges. You will be exposed to the Health Sciences industry as well as global technical platforms used in almost all global industries. You will have the opportunity to contribute to projects that directly impact on our ability to serve and support our patients. The ideal candidate will be enthusiastic about technology, willing and eager to learn, and possess strong communication skills. This internship provides an excellent opportunity to experience hands-on “solutioning” for IT solutions and services. In this role, you will have the opportunity to: Gain hands-on experience with projects and teams in: Clinical Systems, Enterprise Systems, Manufacturing, Cybersecurity and Privacy, Infrastructure, Application Maintenance Support, Application Development, and Data AI Solutions. Gain experience with communication, risk management, change management and financial management planning, stakeholder management and status reporting. Network with and be mentored by IT professionals and leaders, and be considered for potential future career opportunities within the organization. Responsibilities: Assist team members with ongoing projects by conducting research, analyzing data, and providing solution/service recommendations on various technology platforms. Identify roadblocks or technical limitations and propose alternatives or new solutions, demonstrating critical thinking and problem-solving skills. Collaborate with team members in development and deployment of IT solutions to improve efficiency and productivity. Interact with project managers and agile scrum masters to help manage the technical risks and complexities that are inherent to IT projects Participate in projects on myriad major solutions across various stages of development and deployment. Projects may involve requirements gathering, solution analysis, solution deployment, quality control, testing, compliance, cybersecurity, ERP strategy, reporting, and data privacy. Major platforms include Microsoft Office365, Microsoft Azure, Amazon Web Services (AWS), Workday, SAP, ServiceNow, Salesforce, Snowflake, Unily and many more. Contribute to efforts in the development of data platforms and integration of core system and IoT data and provide data products and solutions to drive business processes. Consider and promote data quality standards in any data analytics work. Document IT procedures, maintain accurate records and data sets, and ensure data integrity compliance and confidentiality. Assist with helpdesk and ticket resolution in infrastructure, system support, software development, collaboration, data/analytics, and other key IT areas. Stay current with emerging technologies and trends in the IT industry and make recommendations for adoption where applicable. Adhere to all company policies, procedures, and standards. Support the response to cybersecurity incidents and assist teams in conducting assessments, evaluating risks, and updating documentation to ensure compliance, enhance security measures, and effectively manage third-party risks, privacy issues, and internal frameworks across cybersecurity domains Actively engage in learning opportunities provided by the organization to enhance skills and knowledge relevant to the role. Undertake additional tasks and responsibilities as assigned by supervisors to support departmental objectives. This job description is intended to convey information essential to understanding the scope of the Summer Intern position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with the role. Management reserves the right to modify, add or remove duties as necessary. Qualifications: Currently pursuing a bachelor's degree or 5-year master's degree in Computer Science, Information Technology, Software Engineering, Hardware Engineering, Human Factors Engineering, Data/Analytics, Data Science, Bioinformatics, Math, or a related field. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work independently and collaboratively in a team environment. Eagerness to learn new technologies and take on new challenges. Prior internship or work experience in IT is a plus but not . Interest in the Health Sciences mission and goals. This is a paid hourly internship position with a competitive rate. The duration of the internship is between 9-12 weeks depending on the candidate's availability. Interns will be expected to be onsite approximately 2-3 days a week in our Greater Boston Area offices. We offer a supportive work environment where you can learn and grow your skills while making meaningful contributions to our organization's IT initiatives. If you are passionate about technology and eager to kick-start your career in IT, we encourage you to apply. Fresenius Medical Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity, parental status, national origin, age, disability, military service, or other non-merit-based factors

Devo DBA Strike48 is developing an agentic, workflow-native intelligence platform designed to operate across modern security, IT, and data environments. Rather than introducing another isolated tool, Strike48 enables organizations to orchestrate workflows and outcomes across existing systems with greater speed, clarity, and control. We are building the company deliberately, with a strong emphasis on execution, partner leverage, and long-term value creation. Overview: We are seeking a proactive and detail-oriented IT Support Engineer to join our Corporate IT team. This role requires 3-5 years of experience in administering and supporting business applications and IT infrastructure. The ideal candidate will be a key contributor to the stability and reliability of our enterprise technology stack, ensuring our employees have the tools they need to succeed. You will assess, implement, and support in-house information systems (end-points and SaaS) to ensure efficient operation across all Devo products and organizational functions. This role requires a strong commitment to the ITIL framework, a foundational understanding of identity and access management (IAM), and a willingness to provide exceptional support to our global internal users. Job Details: The primary focus of this role is the ongoing support, management, configuration, and monitoring of our Corporate IT infrastructure and SaaS application architecture. You will work within the ITIL framework to ensure best practices and procedures are maintained, adhering to SLA benchmarks and established SOPs. This role will: * Customer Service & Support: Provide technical support to global employees, resolving hardware, software, network, and SaaS issues while maintaining established SLAs. * Application Management: Administer a portfolio of SaaS-based business applications (e.g., Google Workspace, Atlassian, Slack), ensuring optimal performance, security, and user experience. * Endpoint & Security: Support and configure Apple mac OS, iOS, Linux, and Windows clients with an elevated focus on endpoint security and MDM configuration (Kandji, VMware UEM). * Identity & Access Management (IAM): Oversee IAM configurations to ensure secure and appropriate user access across all managed systems using Google Workspace and Okta as Identity Providers. * Lifecycle Management: Work closely with HR Operations for new-hire onboarding, including account provisioning, laptop deployment, and hardware upgrades. * Ticketing & Documentation: Manage incidents, requests, and changes within our ticketing system (JSM); identify and document technical problems and solutions. * Inventory & Compliance: Maintain an up-to-date IT hardware inventory and CMDB, ensuring alignment with SOC 2 and PCI compliance objectives. * Infrastructure Stability: Adhere to strict change control processes for all application updates and system modifications to minimize risk and maintain a stable environment. * Vendor Collaboration: Liaise with vendors and service providers for troubleshooting, change management, and escalations. Complexity and Problem Solving * Works on problems of diverse scope where analysis requires evaluation of identifiable factors. * Devises solutions based on precedent and adapts existing approaches to resolve issues. * Works with normal to limited supervision, with work reviewed for accuracy at critical points Collaboration and Communication * Enhances relationships with internal partners across complex business lines. * Adapts communication style to different audiences, often advising others on technical matters. As this is a global organization, this role may occasionally be asked to attend conference call meetings outside of normal respective office hours. Qualifications: * Highly motivated to learn new technologies and leverage modern tools, including AI, to extend capabilities. * Strong analytical thinking with a focus on documentation and knowledge management. * Ability to thrive both independently and in a remote team dynamic within a multicultural environment. * Strong written and verbal communication skills; able to foster collaborative relationships. * Ability to manage multiple work streams concurrently and deliver on-time results. * Comfortable in an informal environment where teamwork, accessibility, and pragmatism are emphasized. Requirements: * Minimum of 3-5 years of related experience in a technical service or application support role. * Bachelor's or Associate's degree preferred. * Proven experience administering Google Workspace, Atlassian products (Jira, JSM, Confluence), and other enterprise SaaS solutions. * Experience managing and deploying MDM solutions (Kandji, VMWare UEM preferred) and familiarity with IAM concepts (Okta administration is a plus). * Proficiency in supporting mac OS and Windows; efficiency in supporting Linux is highly preferred. * ITIL, CompTIA A+, or equivalent certifications are a plus. * This position may require up to 10% travel. * Minimum of 4-days in-office. * Must be local to commute to office in Boston, MA.

We are growing! Find out why it is so very exciting to be a part of an industry leading threat detection and analysis solutions company. Join us addressing the latest generation of cyber-attacks in our growing technical support team Required: Working knowledge of Python, JSON and RESTful API's.Linux Growth opportunity. Corporate located in Cambridge. Excellent collaborative team and supportive leadership. Strong compensation and benefits. Terrific office team culture. File Reputation and Threat Intelligence - Instant Access to a repository with Curated Information on 8 Billion Goodware and Malware Files Malware Analysis and Hunting - Combines Automated Analysis with Local and Global Intelligence to Uncover Threats Enterprise - Scale File Analysis - Comprehensive, High-Volume Analysis for Determining File Reputation at Massive Scale We are enthused to provide more insights and information about the new growthopportunities on our Technical Support Engineering Team at ReversingLabs Computer & Network Security. Expose Unknown Malware Through Enterprise Class File Visibility. Play a huge part in providing technical support solutions and helping to build relationships. **************************** Exciting new opportunity to be a part of an international team, we are growing, we are building world class cybersecurity virtual appliances. Our mission: To use our experience and expertise from the security world to provide state of the art solutions for organizations to protect all their digital assets. Please find attached current opening. Please review and let me know what questions you might have. Objective is to provide more information and set up a call with our Director I am looking forward to hearing back from you at your earliest. Deborah Simonds *********************************** Job Description Technical Support Engineer Cambridge, Massachusetts, United States *********************************** DESCRIPTION As a Technical Support Engineer (TSE) you will support ReversingLabs customers along with other members of the cybersecurity technical support team. The (TSE) will work closely with our product management and development teams to be voice of the customer. We are looking for a Technical Support Engineer that is hard-working and committed to customer success. The Technical Support Engineer (TSE) should be comfortable living in both the Support and Engineering environments; translating internal Engineering-speak into clear concise directions for customers and vice-versa. The TSE will field queries via phone, email and web portal of the CRM solution. Queries will range in complexity from “how to” questions through involved debugging and malware analysis efforts. As a member of our Technical Support team, you will join a team of bright, fast-paced professionals. You'll work in a cutting-edge cloud environment and malware analysis appliances that powers our company's impressive growth. We are smart, innovative, ambitious, and are looking for people of the same cut to join us. This opportunity will be located at our beautiful new office in the startup hub of Cambridge, MA. · Provide exceptional customer service while responding to e-mail, phone and online requests for technical support · Troubleshoot complex technical problems for remote customers using tools like Webex and GoogleMeet · Manage technical support Wiki recording workarounds, solutions, best practices, white papers to share with support teams locally and worldwide · Meet SLA service quantity and quality KPIs, create periodic service reports for higher management · Partner with Product and Engineering to provide the voice of the customer, identify the types of issues that generate the most support volume, and evolve the product to eliminate the highest support volume generators · Manage communications about escalated issues with other staff and with Customers · Maintain an in depth technical knowledge of all ReversingLabs products · Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle · Assist customers in the installation and deployment of ReversingLabs Products and Services · Track and monitor all support cases to ensure timely resolution and follow-up · Clearly identify, document, and find solutions for customer issues and product problems · Escalate critical customer situations to the appropriate level of management and engineering expertise · Develop and execute test scenarios to duplicate identified problems · Create workaround procedures when standard procedures have failed and remains engaged both internally and with customers to ensure issues are resolved in a timely fashion Qualifications · Working knowledge of Python, JSON and RESTful API's · Experience with Linux, including supporting Linux-based applications · Networking Experience; Experience with acquiring and analyzing packet captures · Experience in providing Technical Support to worldwide customers · Excellent customer facing communication skills (verbal and written) in the English language, ability to absorb customer's complaints and calm them to productive handling of issues at hand · Proven expertise with SaaS solutions and Cloud technologies · Possess a strong work ethic and team player mentality · Ability to multitask, resourcefulness and flexibility for on-call rotation · BS/MS Degree in Business Administration/Computer Science or equivalent technical certifications · Pride of ownership around customer issues, strive to be part of the customer's success, with a professional proactive attitude · Exceptional time-management and organizational skills Additional Information BENEFITS · Competitive salary and commission · Health, vision, dental, disability, life insurance · 401K · Commuter Benefits Reimbursement

We are growing! Find out why it is so very exciting to be a part of an industry leading threat detection and analysis solutions company. Join us addressing the latest generation of cyber-attacks in our growing technical support team Required: Working knowledge of Python, JSON and RESTful API's.Linux Growth opportunity. Corporate located in Cambridge. Excellent collaborative team and supportive leadership. Strong compensation and benefits. Terrific office team culture. File Reputation and Threat Intelligence - Instant Access to a repository with Curated Information on 8 Billion Goodware and Malware Files Malware Analysis and Hunting - Combines Automated Analysis with Local and Global Intelligence to Uncover Threats Enterprise - Scale File Analysis - Comprehensive, High-Volume Analysis for Determining File Reputation at Massive Scale We are enthused to provide more insights and information about the new growthopportunities on our Technical Support Engineering Team at ReversingLabs Computer & Network Security. Expose Unknown Malware Through Enterprise Class File Visibility. Play a huge part in providing technical support solutions and helping to build relationships. **************************** Exciting new opportunity to be a part of an international team, we are growing, we are building world class cybersecurity virtual appliances. Our mission: To use our experience and expertise from the security world to provide state of the art solutions for organizations to protect all their digital assets. Please find attached current opening. Please review and let me know what questions you might have. Objective is to provide more information and set up a call with our Director I am looking forward to hearing back from you at your earliest. Deborah Simonds *********************************** Job Description Technical Support Engineer Cambridge, Massachusetts, United States *********************************** DESCRIPTION As a Technical Support Engineer (TSE) you will support ReversingLabs customers along with other members of the cybersecurity technical support team. The (TSE) will work closely with our product management and development teams to be voice of the customer. We are looking for a Technical Support Engineer that is hard-working and committed to customer success. The Technical Support Engineer (TSE) should be comfortable living in both the Support and Engineering environments; translating internal Engineering-speak into clear concise directions for customers and vice-versa. The TSE will field queries via phone, email and web portal of the CRM solution. Queries will range in complexity from “how to” questions through involved debugging and malware analysis efforts. As a member of our Technical Support team, you will join a team of bright, fast-paced professionals. You'll work in a cutting-edge cloud environment and malware analysis appliances that powers our company's impressive growth. We are smart, innovative, ambitious, and are looking for people of the same cut to join us. This opportunity will be located at our beautiful new office in the startup hub of Cambridge, MA. · Provide exceptional customer service while responding to e-mail, phone and online requests for technical support · Troubleshoot complex technical problems for remote customers using tools like Webex and GoogleMeet · Manage technical support Wiki recording workarounds, solutions, best practices, white papers to share with support teams locally and worldwide · Meet SLA service quantity and quality KPIs, create periodic service reports for higher management · Partner with Product and Engineering to provide the voice of the customer, identify the types of issues that generate the most support volume, and evolve the product to eliminate the highest support volume generators · Manage communications about escalated issues with other staff and with Customers · Maintain an in depth technical knowledge of all ReversingLabs products · Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle · Assist customers in the installation and deployment of ReversingLabs Products and Services · Track and monitor all support cases to ensure timely resolution and follow-up · Clearly identify, document, and find solutions for customer issues and product problems · Escalate critical customer situations to the appropriate level of management and engineering expertise · Develop and execute test scenarios to duplicate identified problems · Create workaround procedures when standard procedures have failed and remains engaged both internally and with customers to ensure issues are resolved in a timely fashion Qualifications · Working knowledge of Python, JSON and RESTful API's · Experience with Linux, including supporting Linux-based applications · Networking Experience; Experience with acquiring and analyzing packet captures · Experience in providing Technical Support to worldwide customers · Excellent customer facing communication skills (verbal and written) in the English language, ability to absorb customer's complaints and calm them to productive handling of issues at hand · Proven expertise with SaaS solutions and Cloud technologies · Possess a strong work ethic and team player mentality · Ability to multitask, resourcefulness and flexibility for on-call rotation · BS/MS Degree in Business Administration/Computer Science or equivalent technical certifications · Pride of ownership around customer issues, strive to be part of the customer's success, with a professional proactive attitude · Exceptional time-management and organizational skills Additional Information BENEFITS · Competitive salary and commission · Health, vision, dental, disability, life insurance · 401K · Commuter Benefits Reimbursement

We are growing! Find out why it is so very exciting to be a part of an industry leading threat detection and analysis solutions company. Join us addressing the latest generation of cyber-attacks in our growing technical support team Required: Working knowledge of Python, JSON and RESTful API's.Linux Growth opportunity. Corporate located in Cambridge. Excellent collaborative team and supportive leadership. Strong compensation and benefits. Terrific office team culture. File Reputation and Threat Intelligence - Instant Access to a repository with Curated Information on 8 Billion Goodware and Malware Files Malware Analysis and Hunting - Combines Automated Analysis with Local and Global Intelligence to Uncover Threats Enterprise - Scale File Analysis - Comprehensive, High-Volume Analysis for Determining File Reputation at Massive Scale We are enthused to provide more insights and information about the new growthopportunities on our Technical Support Engineering Team at ReversingLabs Computer & Network Security. Expose Unknown Malware Through Enterprise Class File Visibility. Play a huge part in providing technical support solutions and helping to build relationships. **************************** Exciting new opportunity to be a part of an international team, we are growing, we are building world class cybersecurity virtual appliances. Our mission: To use our experience and expertise from the security world to provide state of the art solutions for organizations to protect all their digital assets. Please find attached current opening. Please review and let me know what questions you might have. Objective is to provide more information and set up a call with our Director I am looking forward to hearing back from you at your earliest. Deborah Simonds *********************************** Job Description Technical Support Engineer Cambridge, Massachusetts, United States *********************************** DESCRIPTION As a Technical Support Engineer (TSE) you will support ReversingLabs customers along with other members of the cybersecurity technical support team. The (TSE) will work closely with our product management and development teams to be voice of the customer. We are looking for a Technical Support Engineer that is hard-working and committed to customer success. The Technical Support Engineer (TSE) should be comfortable living in both the Support and Engineering environments; translating internal Engineering-speak into clear concise directions for customers and vice-versa. The TSE will field queries via phone, email and web portal of the CRM solution. Queries will range in complexity from “how to” questions through involved debugging and malware analysis efforts. As a member of our Technical Support team, you will join a team of bright, fast-paced professionals. You'll work in a cutting-edge cloud environment and malware analysis appliances that powers our company's impressive growth. We are smart, innovative, ambitious, and are looking for people of the same cut to join us. This opportunity will be located at our beautiful new office in the startup hub of Cambridge, MA. · Provide exceptional customer service while responding to e-mail, phone and online requests for technical support · Troubleshoot complex technical problems for remote customers using tools like Webex and GoogleMeet · Manage technical support Wiki recording workarounds, solutions, best practices, white papers to share with support teams locally and worldwide · Meet SLA service quantity and quality KPIs, create periodic service reports for higher management · Partner with Product and Engineering to provide the voice of the customer, identify the types of issues that generate the most support volume, and evolve the product to eliminate the highest support volume generators · Manage communications about escalated issues with other staff and with Customers · Maintain an in depth technical knowledge of all ReversingLabs products · Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the product release cycle · Assist customers in the installation and deployment of ReversingLabs Products and Services · Track and monitor all support cases to ensure timely resolution and follow-up · Clearly identify, document, and find solutions for customer issues and product problems · Escalate critical customer situations to the appropriate level of management and engineering expertise · Develop and execute test scenarios to duplicate identified problems · Create workaround procedures when standard procedures have failed and remains engaged both internally and with customers to ensure issues are resolved in a timely fashion Qualifications · Working knowledge of Python, JSON and RESTful API's · Experience with Linux, including supporting Linux-based applications · Networking Experience; Experience with acquiring and analyzing packet captures · Experience in providing Technical Support to worldwide customers · Excellent customer facing communication skills (verbal and written) in the English language, ability to absorb customer's complaints and calm them to productive handling of issues at hand · Proven expertise with SaaS solutions and Cloud technologies · Possess a strong work ethic and team player mentality · Ability to multitask, resourcefulness and flexibility for on-call rotation · BS/MS Degree in Business Administration/Computer Science or equivalent technical certifications · Pride of ownership around customer issues, strive to be part of the customer's success, with a professional proactive attitude · Exceptional time-management and organizational skills Additional Information BENEFITS · Competitive salary and commission · Health, vision, dental, disability, life insurance · 401K · Commuter Benefits Reimbursement

Locus Robotics is a global leader in warehouse automation, delivering unmatched flexibility and unlimited throughput, and actionable intelligence to optimize operations. Powered by LocusONE, an AI-driven platform, our advanced autonomous mobile robots seamlessly integrate into existing warehouse environments to enhance efficiency, reduce costs, and scale operations with ease. Trusted by over 150 industry leading retail, healthcare, 3PL, and industrial brands in over 350 sites worldwide, Locus enables warehouse operators to achieve rapid ROI, minimize labor costs, and continuously improve productivity. Our industry-first Robots-as-a-Service (RaaS) model ensures ongoing innovation, scalability, and cost-effectiveness without the burden of significant capital investments. With proven capabilities in diverse workflows-from picking and replenishment to sorting and pack-out-Locus Robotics empowers businesses to meet peak demands and adapt to ever-changing operational needs. As part of our Customer Success team, you'll be the technical expert driving seamless robotic system deployments, troubleshooting complex issues, and acting as an escalation point for clients and onsite engineering teams. You'll work across software, hardware, and IT teams, gaining broad exposure to all technical aspects of our robotics platform. The working hours for this role are: Thurs 6PM - 2AM ET Fri 6PM - 2AM ET Sat 6PM - 6AM ET Sun 6PM - 6AM ET Responsibilities Own the execution of software version upgrades and new release deployments. Manage and update SLAM-based maps, implementing changes to optimize robot navigation. Configure site-specific parameters to optimize robot performance for customer sites (aisle widths, flooring adjustments, and other environmental factors). Track, analyze, and report trends in support requests, bugs, and system failures to help drive long-term product improvements. Manage customer support tickets for tier 2 technical issues while providing superior customer support, ensuring a smooth experience for clients, vendors, and internal teams. Develop and maintain documentation, FAQs, and internal troubleshooting guides. Collaborate with cross-functional teams to diagnose and resolve complex system issues. Contribute to product/tool improvement by relaying customer feedback and field observations to design and engineering teams. Qualifications Bachelor's Degree in Computer Science, Robotics (or a related discipline), or equivalent professional experience. 3+ years' experience demonstrating hands-on hardware and software troubleshooting skills. Strong foundational understanding of ROS, Python and/or C++ coding, and Linux environments. Ability to communicate technical/complex information both verbally and in writing. Proven experience balancing multiple tasks concurrently and responding to emergency situations effectively. Excellent written and verbal English communication skills, with the ability to effectively engage with internal and external stakeholders at all levels of the organization. Additional Information Locus Robotics is an equal opportunity employer.