Patient Service Associate jobs at Duke University Health System - 72 jobs

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Patient Safety Associate is responsible for performing direct observation and assistance with activities of daily living under the direction and supervision of a professional nurse. Provides a safe and therapeutic environment for the patient requiring direct observation. Assists with basic unit functions as directed by the professional nurse. Responsibilities: Performs duties and conducts interpersonal relationships in a manner to project a positive image of the department and hospital. Insures that contacts with other health care members are friendly and courteous. Other Information Other information: Qualifications EDUCATION REQUIREMENTS High School Graduate or equivalent preferred, NA I preferred. PROFESSIONAL EXPERIENCE REQUIREMENT None required. LICENSURE/REGISTRATION/CERTIFICATION Must successfully complete Patient Safety Associate (PSA), Crisis Prevention Intervention (CPI), and Cardiopulmonary Resuscitation (CPR) trainings. KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS Good interpersonal, communication and observation skills are essential. Ability to act calmly and swiftly under pressure. Ability to hand emotionally distressing situations. WORK ENVIRONMENT Occasional exposure to blood borne pathogens, airborne pathogens, and other infectious diseases requiring the use of protective equipment, possible exposure to conditions such as fumes, noxious odors, dust, mists, gases, or poor ventilation. PHYSICAL REQUIREMENT Standing, sitting, walking and working throughout the shift. Visual acuity, auditory, and verbal skills necessary. Job Details Legal Employer: Lenoir Health Entity: UNC Lenoir Health Care Organization Unit: Flex Pool Work Type: Full Time Standard Hours Per Week: 36.00 Salary Range: $14.18 - $16.31 per hour (Minimum to Midpoint ) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Night Job Location of Job: US:NC:Kinston Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Patient Safety Associate is responsible for performing direct observation and assistance with activities of daily living under the direction and supervision of a professional nurse. Provides a safe and therapeutic environment for the patient requiring direct observation. Assists with basic unit functions as directed by the professional nurse. Responsibilities: Performs duties and conducts interpersonal relationships in a manner to project a positive image of the department and hospital. Insures that contacts with other health care members are friendly and courteous. **Other Information** Other information: Qualifications EDUCATION REQUIREMENTS High School Graduate or equivalent preferred, NA I preferred. PROFESSIONAL EXPERIENCE REQUIREMENT None required. LICENSURE/REGISTRATION/CERTIFICATION Must successfully complete Patient Safety Associate (PSA), Crisis Prevention Intervention (CPI), and Cardiopulmonary Resuscitation (CPR) trainings. KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS Good interpersonal, communication and observation skills are essential. Ability to act calmly and swiftly under pressure. Ability to hand emotionally distressing situations. WORK ENVIRONMENT Occasional exposure to blood borne pathogens, airborne pathogens, and other infectious diseases requiring the use of protective equipment, possible exposure to conditions such as fumes, noxious odors, dust, mists, gases, or poor ventilation. PHYSICAL REQUIREMENT Standing, sitting, walking and working throughout the shift. Visual acuity, auditory, and verbal skills necessary. **Job Details** Legal Employer: Lenoir Health Entity: UNC Lenoir Health Care Organization Unit: Flex Pool Work Type: Full Time Standard Hours Per Week: 36.00 Salary Range: $14.18 - $16.31 per hour (Minimum to Midpoint ) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Night Job Location of Job: US:NC:Kinston Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

**We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate,** **and innovate. We believe** **that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.** **At Ochsner, whether you work with patients** **every day** **or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!** This job serves as the primary resource for day-to-day operations and employee relations of the digital medicine patient engagement team. Supervises the patient engagement team to ensure performance aligns with departmental standards; reports, resolves, and escalates problems as needed; and coordinates and facilitates the delivery of digital medicine intake and concierge services for patients. **** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion. **Education** **Required** - Bachelor's degree. **Preferred** - Bachelor's degree in healthcare, hospitality, communications, public health or related field. **Work Experience** **Required** - 3 years of experience in a customer service related-role. **Preferred** - 5 years of experience in a customer service related-role in a health care setting. **Knowledge Skills and Abilities (KSAs)** + Ability to maintain the confidentiality of patient and personnel-related information and exhibit a high degree of professional excellence characterized by sound independent judgment, reliability, initiative, flexibility and a high standard of ethics. + Proficiency in using computers, software, and web-based applications, as well as the ability to provide efficient communication through digital platforms. + Effective verbal and written communication skills and ability to present information clearly and professionally. + Analytical skills and ability to be self-directed and work independently. + Good organizational and time management skills and ability to work in a fast pace environment and prioritize competing tasks and demands. + Superior interpersonal, conflict resolution, and customer service skills and ability to quickly and effectively build rapport with patients over the phone. + Excellent leadership and team building skills and ability to coach, mentor, cross-train and assist team members. **Job Duties** + Assists with interviewing potential candidates and precepting new hires. + Leads department projects including (but not limited to) performance improvement initiatives, development (and delivery) of presentations, training, and preparing of education material. + Represents the department at company and community events. + Serves as primary resource for day-to-day operations and employee relations for Patient Engagement team. + Serves as timekeeper for the department & maintain schedules. + Leads employee evaluations including annual review and/or any ongoing metric assessments. + Oversees, implements, and performs concierge services to link digital medicine patients to appropriate resources. + Oversees, implements, and performs digital medicine intake process (includes supporting patients throughout all steps of the process from general inquiry to scheduling to welcome call & care team assignments). + Performs other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards. This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. **Physical and Environmental Demands** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid. The incumbent has no occupational risk for exposure to communicable diseases. Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role. **Are you ready to make a difference? Apply Today!** **_Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website._** **_Please refer to the job description to determine whether the position you are interested in is remote or on-site._** _Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland,Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C._ **_Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at ************ (select option 1) or_** **_*******************_** **_. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications._** Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. is at ISC Central Registration, Monday-Friday from 8:30am-5pm** This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness. Responsibilities: + Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. + Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary. + Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible. + Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients + Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances. + Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors. **Other Information** Other information: **Education Requirements:** ● High School Diploma or GED **Licensure/Certification Requirements:** **Professional Experience Requirements:** ● Require two (2) years of customer service and/or clerical experience **Knowledge/Skills/and Abilities Requirements:** **Job Details** Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Patient Access Triangle West Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.66 - $26.51 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. will be at Rex Rehab-Cancer Center, Monday-Friday from 8am-4:30pm This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness. Responsibilities: * Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. * Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary. * Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible. * Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients * Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances. * Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors. Other Information Other information: Education Requirements: ● High School Diploma or GED Licensure/Certification Requirements: Professional Experience Requirements: ● Require two (2) years of customer service and/or clerical experience Knowledge/Skills/and Abilities Requirements: Job Details Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Patient Access Triangle East Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.66 - $26.51 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: US:NC:Raleigh Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. will work at Butner YBH, Monday - Friday 3 pm - 1130 pm** This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness. **Responsibilities:** + Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. + Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary. + Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible. + Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients + Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances. + Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors. **Other Information** Other information: **Education Requirements:** ● High School Diploma or GED **Licensure/Certification Requirements:** **Professional Experience Requirements:** ● Require two (2) years of customer service and/or clerical experience **Knowledge/Skills/and Abilities Requirements:** **Job Details** Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Patient Access Triangle West Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.66 - $26.51 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Evening Job Location of Job: Butner:NC:27509 Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. will be at Holly Springs Hospital ED Monday - Friday, 3pm-11:30pm This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness. Responsibilities: + Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. + Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary. + Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible. + Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients + Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances. + Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors. **Other Information** Other information: **Education Requirements:** ● High School Diploma or GED **Licensure/Certification Requirements:** **Professional Experience Requirements:** ● Require two (2) years of customer service and/or clerical experience **Knowledge/Skills/and Abilities Requirements:** **Job Details** Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Patient Access Triangle East Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $18.66 - $26.51 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Evening Job Location of Job: US:NC:Holly Springs Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness. Responsibilities: * Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. * Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary. * Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible. * Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients * Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances. * Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors. Other Information Other information: Education Requirements: ● High School Diploma or GED Licensure/Certification Requirements: Professional Experience Requirements: ● Require two (2) years of customer service and/or clerical experience Knowledge/Skills/and Abilities Requirements: Job Details Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Patient Access Triangle West Work Type: Part Time Standard Hours Per Week: 24.00 Salary Range: $17.23 - $24.77 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Variable Location of Job: US:NC:Lenoir Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. This role is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner in ADT and other clinical information systems. Meets departmental/organizational outcome targets for process accuracy and timeliness. Responsibilities: + Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. + Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary. + Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible. + Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients + Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances. + Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors. **Other Information** Other information: **Education Requirements:** ● High School Diploma or GED **Licensure/Certification Requirements:** **Professional Experience Requirements:** ● Require two (2) years of customer service and/or clerical experience **Knowledge/Skills/and Abilities Requirements:** **Job Details** Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Patient Access Triangle West Work Type: Full Time Standard Hours Per Week: 40.00 Salary Range: $17.23 - $24.77 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Variable Location of Job: US:NC:Lenoir Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The purpose of this position is to provide direct coordination of inter-hospital transfers through comprehensive assessment, planning, implementation and overall evaluation of individual patient needs. The overall goal of the position is to enhance the quality of inter-hospital transfer management and satisfaction and to promote continuity of care and cost effectiveness through the integrating and functions of point of entry case management, utilization review, and effective patient flow activities. Responsibilities: 1. Capacity Planning- Attend and actively participate in daily collaborative meetings to develop and implement a hospital wide capacity management strategy. Alert hospital leaders and care team stakeholders of capacity constraints that may impact Transfer Center Operations. As necessary, meet with stakeholders in severely impacted areas to problem solve ways to facilitate throughput and expand the capacity to accept requested transfers. 2. Incoming Transfer Requests- Continually monitor work list(s) to appropriately triage patient transfer requests. Conduct and document assessment of proposed transfers and facilitate provider and caregiver consultations to develop a transfer plan per departmental guidelines. Participate in daily collaborative meetings to develop and implement a hospital wide capacity management strategy. 3. Logistics Management- Collaborate with house supervisors and clinical admitting decision makers to facilitate patient transfer activities with referring, receiving, and transporting caregivers, participating in discussions regarding appropriate assignment of level of care, care unit, provider team, and patient class. Refer non-clinical tasks as appropriate. 4. Clinical Appropriateness Assessment- Using established medical necessity criteria products and departmental guidelines perform assessments of the clinical appropriateness for proposed transfers. Escalate situations of questionable clinical or administrative appropriateness per established guidelines to the Care Management Physician Advisor and/or Care Management Leadership. Identify potential and actual care progression concerns for incoming patients, and route concerns to the appropriate care team members. 5. Customer Service- Identify and escalate barriers to efficient, effective, patient-centric and customer-friendly Transfer Center Operations. Demonstrates excellent customer service skills. Use service recovery scripting and techniques to repair missed expectations when possible. Demonstrate flexibility and professionalism in a dynamic environment with frequent re-ordering of priorities and assignments. Uses critical thinking skills to evaluate and prioritize rapidly changing demands, working collaboratively to best accomplish the team's mission. 6. Documentation- Document activities, events, and information per standards in established software systems in a timely, accurate, and complete manner. Identifies Avoidable Delays and documents causes for delay consistent with department standards. Uses established policies and processes to handle, discuss, and transmit protected health information in manner consistent with privacy and compliance expectations and policies. Uses departmental guidelines and job aids to perform work in an accurate, compliant manner consistent with known and written expectations and work rules. Other Information Other information: Education Requirements: ● Bachelor's degree in Nursing Licensure/Certification Requirements: ● Must be licensed to practice registered nurse in the state of North Carolina Professional Experience Requirements: ● Three (3) years of inpatient care experience required Knowledge/Skills/and Abilities Requirements: ● Highly organized professional with astute clinical knowledge Great attention to detail, and critical thinking skills Adaptable to frequent change Compliant with regulatory and departmental guidelines and policies Job Details Legal Employer: STATE Entity: UNC Medical Center Organization Unit: UNCH Patient Logistics Center Work Type: Full Time Standard Hours Per Week: 36.00 Salary Range: $41.04 - $59.00 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Rotating Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: No This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The purpose of this position is to provide direct coordination of inter-hospital transfers through comprehensive assessment, planning, implementation and overall evaluation of individual patient needs. The overall goal of the position is to enhance the quality of inter-hospital transfer management and satisfaction and to promote continuity of care and cost effectiveness through the integrating and functions of point of entry case management, utilization review, and effective patient flow activities. Responsibilities: 1. Capacity Planning- Attend and actively participate in daily collaborative meetings to develop and implement a hospital wide capacity management strategy. Alert hospital leaders and care team stakeholders of capacity constraints that may impact Transfer Center Operations. As necessary, meet with stakeholders in severely impacted areas to problem solve ways to facilitate throughput and expand the capacity to accept requested transfers. 2. Incoming Transfer Requests- Continually monitor work list(s) to appropriately triage patient transfer requests. Conduct and document assessment of proposed transfers and facilitate provider and caregiver consultations to develop a transfer plan per departmental guidelines. Participate in daily collaborative meetings to develop and implement a hospital wide capacity management strategy. 3. Logistics Management- Collaborate with house supervisors and clinical admitting decision makers to facilitate patient transfer activities with referring, receiving, and transporting caregivers, participating in discussions regarding appropriate assignment of level of care, care unit, provider team, and patient class. Refer non-clinical tasks as appropriate. 4. Clinical Appropriateness Assessment- Using established medical necessity criteria products and departmental guidelines perform assessments of the clinical appropriateness for proposed transfers. Escalate situations of questionable clinical or administrative appropriateness per established guidelines to the Care Management Physician Advisor and/or Care Management Leadership. Identify potential and actual care progression concerns for incoming patients, and route concerns to the appropriate care team members. 5. Customer Service- Identify and escalate barriers to efficient, effective, patient-centric and customer-friendly Transfer Center Operations. Demonstrates excellent customer service skills. Use service recovery scripting and techniques to repair missed expectations when possible. Demonstrate flexibility and professionalism in a dynamic environment with frequent re-ordering of priorities and assignments. Uses critical thinking skills to evaluate and prioritize rapidly changing demands, working collaboratively to best accomplish the team's mission. 6. Documentation- Document activities, events, and information per standards in established software systems in a timely, accurate, and complete manner. Identifies Avoidable Delays and documents causes for delay consistent with department standards. Uses established policies and processes to handle, discuss, and transmit protected health information in manner consistent with privacy and compliance expectations and policies. Uses departmental guidelines and job aids to perform work in an accurate, compliant manner consistent with known and written expectations and work rules. **Other Information** Other information: **Education Requirements:** ● Bachelor's degree in Nursing **Licensure/Certification Requirements:** ● Must be licensed to practice registered nurse in the state of North Carolina **Professional Experience Requirements:** ● Three (3) years of inpatient care experience required **Knowledge/Skills/and Abilities Requirements:** ● Highly organized professional with astute clinical knowledge Great attention to detail, and critical thinking skills Adaptable to frequent change Compliant with regulatory and departmental guidelines and policies **Job Details** Legal Employer: NCHEALTH Entity: Shared Services Organization Unit: Capacity Command Center Work Type: Full Time Standard Hours Per Week: 36.00 Salary Range: $41.04 - $59.00 per hour (Hiring Range) Pay offers are determined by experience and internal equity Work Assignment Type: Onsite Work Schedule: Rotating Location of Job: US:NC:Chapel Hill Exempt From Overtime: Exempt: No This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Patient Access Specialist ensures each registered patient has a complete and accurate UNC Health Wayne Care medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand which services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Uses excellent patient service skills to create an exceptional first impression of Wayne UNC Health Care's services to patients, families and the public both over the phone and in person. Solves issues resulting from multi-payer situations using deductive reasoning and logic skills. Responsibilities: 1. Verifies demographic and Primary Care Provider (PCP) information. 2. Ensures that privacy and consent forms are signed. 3. Collects and posts patient payments received for services. 4. Completes check-in process in Epic. 5. Ensures a provider order is present for walk-in patients. 6. Scans any relevant insurance information into Media Manager. 7. Prints armbands for patients. 8. Informs patients of their liabilities and attempt to collect. 9. Provides financial assistance/Access One information to patients who are unable to pay liabilities. 10. Re-runs RTE (real time eligibility) to ensure the coverage is active and the filing order is correct. 11. Completes registration-related Work Queue assignments provided by supervisor. 12. Completes basic screening for Medicaid eligibility and financial assistance. 13. Abides by the Wayne UNC - Financial Clearance Collections Policy. 14. Satisfies goals pertaining to productivity and quality expectations. 15. Uses professional customer service in all patient and teammate interactions. 16. May need to float to either Admitting or Emergency Department to assist with shift/fluctuation in patient volumes. 17. May need to assist department staffing by being on-call. 18. Complete Productivity Tracker Weekly and email them to PFS Leadership 19. Review/Sign/Commit to the Patient Access Work Standards approved by Human Resources 20. Complete & Sign Off on the Daily Duties Sheets. 21. Review Patient Access Weekly Huddle Minutes to ensure updates/changes are communicated for work processes, Epic changes, Department Meetings, Training Classes, etc. WAYNE Other information: Education High School Diploma or equivalent required, any higher education from an accredited college will supersede this requirement. Licensure/Certification None required. Experience Prior experience in a Business Office or Healthcare preferred. Bi-lingual language skills are a plus. Knowledge, Skills and Abilities - Knowledge of medical terminology preferred. - Outstanding customer service skills with the ability to work well with the public and teammates both in person and over the telephone. - Able to work with deadlines and multitask. - Well-organized and detail oriented. - Accurate data input skills. - Must have effective oral and written English communication skills in order to communicate in a clear and concise manner with patients, physicians, public, teammates and administration. - Displays a professional public image at all times. - Able to work in a fast-paced environment with frequent interruptions. - Basic knowledge of MS Outlook and able to learn new software rapidly. - Previous Electronic Health Record (Epic) preferred experience. Valid NC Driver's License: No If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management. BO-215 01.8524.BO-215.NON-CLIN **Job Details** Legal Employer: Wayne Health Entity: Wayne UNC Health Care Organization Unit: Admitting Work Type: Part Time Standard Hours Per Week: 24.00 Work Assignment Type: Onsite Work Schedule: Night Job Location of Job: WAYNE MED Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The Patient Access Specialist ensures each registered patient has a complete and accurate UNC Health Wayne Care medical record, which includes patient demographics, insurance coverage, responsible guarantor and registration precision in a manner which they understand which services they are receiving, their financial responsibilities for the services provided, and expectations of them while at the facility. Uses excellent patient service skills to create an exceptional first impression of Wayne UNC Health Care's services to patients, families and the public both over the phone and in person. Solves issues resulting from multi-payer situations using deductive reasoning and logic skills. Responsibilities: 1. Verifies demographic and Primary Care Provider (PCP) information. 2. Ensures that privacy and consent forms are signed. 3. Collects and posts patient payments received for services. 4. Completes check-in process in Epic. 5. Ensures a provider order is present for walk-in patients. 6. Scans any relevant insurance information into Media Manager. 7. Prints armbands for patients. 8. Informs patients of their liabilities and attempt to collect. 9. Provides financial assistance/Access One information to patients who are unable to pay liabilities. 10. Re-runs RTE (real time eligibility) to ensure the coverage is active and the filing order is correct. 11. Completes registration-related Work Queue assignments provided by supervisor. 12. Completes basic screening for Medicaid eligibility and financial assistance. 13. Abides by the Wayne UNC - Financial Clearance Collections Policy. 14. Satisfies goals pertaining to productivity and quality expectations. 15. Uses professional customer service in all patient and teammate interactions. 16. May need to float to either Admitting or Emergency Department to assist with shift/fluctuation in patient volumes. 17. May need to assist department staffing by being on-call. 18. Complete Productivity Tracker Weekly and email them to PFS Leadership 19. Review/Sign/Commit to the Patient Access Work Standards approved by Human Resources 20. Complete & Sign Off on the Daily Duties Sheets. 21. Review Patient Access Weekly Huddle Minutes to ensure updates/changes are communicated for work processes, Epic changes, Department Meetings, Training Classes, etc. WAYNE Other information: Education High School Diploma or equivalent required, any higher education from an accredited college will supersede this requirement. Licensure/Certification None required. Experience Prior experience in a Business Office or Healthcare preferred. Bi-lingual language skills are a plus. Knowledge, Skills and Abilities - Knowledge of medical terminology preferred. - Outstanding customer service skills with the ability to work well with the public and teammates both in person and over the telephone. - Able to work with deadlines and multitask. - Well-organized and detail oriented. - Accurate data input skills. - Must have effective oral and written English communication skills in order to communicate in a clear and concise manner with patients, physicians, public, teammates and administration. - Displays a professional public image at all times. - Able to work in a fast-paced environment with frequent interruptions. - Basic knowledge of MS Outlook and able to learn new software rapidly. - Previous Electronic Health Record (Epic) preferred experience. Valid NC Driver's License: No If driving a Wayne UNC Vehicle, must be 21 years old and MVR must be approved by Risk Management. BO-215 01.8524.BO-215.NON-CLIN **Job Details** Legal Employer: Wayne Health Entity: Wayne UNC Health Care Organization Unit: Admitting Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Day Job Location of Job: WAYNE MED Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. UNC Health Nash, an affiliated member of the UNC Health system, invites passionate healthcare professionals to join our esteemed team. Governed locally, we proudly serve a diverse patient base, spanning Nash, Edgecombe, Halifax, Wilson Counties, and beyond. With a steadfast commitment to elevating community health through exceptional care, we prioritize excellence, compassion, and innovation, ensuring every individual receives the highest standard of support. Joining our team means becoming an integral part of our dedication to wellness, where we constantly strive to redefine excellence in healthcare through state-of-the-art facilities and pioneering programs. Join us in this transformative journey, where your contributions will make a lasting impact on our community's health and wellbeing. Summary: The Patient Access Intake Specialist is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner for Emergency, Observation, Inpatient, and Outpatient patient classes. This performance must meet the departmental/organizational driven outcome targets to continue the revenue flow cycle of clean claims and point of service cash collections. These functions includes, but not limited to, patient identification, department-based arriving, admitting, or check-in procedures, scheduling, pre-registration, registration, insurance verification, authorization, pre-notification, and financially securing accounts while complying to the Emergency Medical Treatment & Labor Act (EMTLA). Responsibilities: 1. Patient Access Prerequisites a. Ensures and verifies key registration information, performing insurance verification, obtaining/verifying accurately patient and guarantor demographics, initialing MyChart, etc., department-based arrival, admitting, or check-in procedures, pre-notifications and/or authorizations, financial securing accounts while complying with EMTLA guidelines, and billing accuracy. b. Able to identify the components of a complete outpatient physician order, referral, or posting sheet to ensure appropriate scheduling, financially securing the account according to medical necessity, and the registration of the patient to the service(s) and reason(s) specified according to the provider's request. c. Utilizes the system's work queues; to appropriately drive daily workflow for securing accounts, fortifying compliance of governmental, regulatory, financial, and contractual forms specified to the patient's hospital status, resolving registration based claim edits and making registration corrections to such accounts. d. Use proper procedure identifying the patient from the master patient index (MPI) using more than two patient identifiers and when placing armband on the patient, without delay of care. 2. Point of Service (POS) Collection Products, Services, and Securities a. Utilizes price estimation tool, as part of the registration process to provide the most accurate estimate to patients. b. Accurate and timely processing of all methods of acceptable payments such as cash/check/money order/credit card transactions. Including, reconciling daily cash drawer, depositing daily cash/check and providing patients with cash receipts, and maintaining daily reports as required. Meets departmental targets for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances. 3. Data Accuracy a. Accurately identifies and armbanding all patients without delaying care and able to determine and implement if necessary, the unidentified patient protocol appropriately. b. Captures and enters appropriate and accurate documentation of patient registration and demographic information in the hospital billing system (EPIC) to maximize billing accuracy. 4. Communicates with Patients and Families a. Provides patients with appropriate administrative information, as directed. Promoting engagement with patients and family members to prevent loss of integrity and core values that represent the organization. b. Identifies the needs of the patient population served, and modifies/delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.) 5. Auditing a. Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections, and utilizes system work queues as a daily part of the registration process to minimize errors. 6. Maintains Regulatory Compliance Documents a. Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure, while ensuring documents are scanned/saved to correct location and is legible. 7. Issue Resolution a. Attempts to mediate daily registration-based issues and elevates any issues that cannot be resolved independently. 8. Other Duties as Assigned a. Complies with all procedural workflows and departmental policies and procedures as identified. b. Assumes other responsibilities as directed by Leadership. Other information: Education Requirements: * High School Diploma or GED * Associates or Bachelor's Degree in Arts/Business. Course work in medical terminology or medical insurance preferred. Licensure/Certification Requirements * None Professional Experience Requirements: * 2 years of experience in Healthcare/Medical-Admissions. Patient financial services experience in a professional or healthcare setting. * 2 - 5 years of prior experience in hospital operations management and/or revenue cycle preferred. Job Details Legal Employer: Nash Hospitals Entity: Nash UNC Health Care Organization Unit: NGH Registration Discharge Work Type: Per Diem Standard Hours Per Week: 4.00 Work Assignment Type: Onsite Work Schedule: Variable Location of Job: NASH HC Exempt From Overtime: Exempt: No

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. UNC Health Nash, an affiliated member of the UNC Health system, invites passionate healthcare professionals to join our esteemed team. Governed locally, we proudly serve a diverse patient base, spanning Nash, Edgecombe, Halifax, Wilson Counties, and beyond. With a steadfast commitment to elevating community health through exceptional care, we prioritize excellence, compassion, and innovation, ensuring every individual receives the highest standard of support. Joining our team means becoming an integral part of our dedication to wellness, where we constantly strive to redefine excellence in healthcare through state-of-the-art facilities and pioneering programs. Join us in this transformative journey, where your contributions will make a lasting impact on our community's health and wellbeing. Summary: The Patient Access Intake Specialist is responsible in ensuring that patient access processing is performed in accordance with procedure and documented in a timely and accurate manner for Emergency, Observation, Inpatient, and Outpatient patient classes. This performance must meet the departmental/organizational driven outcome targets to continue the revenue flow cycle of clean claims and point of service cash collections. These functions includes, but not limited to, patient identification, department-based arriving, admitting, or check-in procedures, scheduling, pre-registration, registration, insurance verification, authorization, pre-notification, and financially securing accounts while complying to the Emergency Medical Treatment & Labor Act (EMTLA). Responsibilities: 1. Patient Access Prerequisites a. Ensures and verifies key registration information, performing insurance verification, obtaining/verifying accurately patient and guarantor demographics, initialing MyChart, etc., department-based arrival, admitting, or check-in procedures, pre-notifications and/or authorizations, financial securing accounts while complying with EMTLA guidelines, and billing accuracy. b. Able to identify the components of a complete outpatient physician order, referral, or posting sheet to ensure appropriate scheduling, financially securing the account according to medical necessity, and the registration of the patient to the service(s) and reason(s) specified according to the provider's request. c. Utilizes the system's work queues; to appropriately drive daily workflow for securing accounts, fortifying compliance of governmental, regulatory, financial, and contractual forms specified to the patient's hospital status, resolving registration based claim edits and making registration corrections to such accounts. d. Use proper procedure identifying the patient from the master patient index (MPI) using more than two patient identifiers and when placing armband on the patient, without delay of care. 2. Point of Service (POS) Collection Products, Services, and Securities a. Utilizes price estimation tool, as part of the registration process to provide the most accurate estimate to patients. b. Accurate and timely processing of all methods of acceptable payments such as cash/check/money order/credit card transactions. Including, reconciling daily cash drawer, depositing daily cash/check and providing patients with cash receipts, and maintaining daily reports as required. Meets departmental targets for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances. 3. Data Accuracy a. Accurately identifies and armbanding all patients without delaying care and able to determine and implement if necessary, the unidentified patient protocol appropriately. b. Captures and enters appropriate and accurate documentation of patient registration and demographic information in the hospital billing system (EPIC) to maximize billing accuracy. 4. Communicates with Patients and Families a. Provides patients with appropriate administrative information, as directed. Promoting engagement with patients and family members to prevent loss of integrity and core values that represent the organization. b. Identifies the needs of the patient population served, and modifies/delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.). This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.) 5. Auditing a. Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections, and utilizes system work queues as a daily part of the registration process to minimize errors. 6. Maintains Regulatory Compliance Documents a. Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure, while ensuring documents are scanned/saved to correct location and is legible. 7. Issue Resolution a. Attempts to mediate daily registration-based issues and elevates any issues that cannot be resolved independently. 8. Other Duties as Assigned a. Complies with all procedural workflows and departmental policies and procedures as identified. b. Assumes other responsibilities as directed by Leadership. Other information: **Education Requirements:** + High School Diploma or GED + Associates or Bachelor's Degree in Arts/Business. Course work in medical terminology or medical insurance preferred. **Licensure/Certification Requirements** + None **Professional Experience Requirements:** + 2 years of experience in Healthcare/Medical-Admissions. Patient financial services experience in a professional or healthcare setting. + 2 - 5 years of prior experience in hospital operations management and/or revenue cycle preferred. **Job Details** Legal Employer: Nash Hospitals Entity: Nash UNC Health Care Organization Unit: NGH Registration Discharge Work Type: Per Diem Standard Hours Per Week: 4.00 Work Assignment Type: Onsite Work Schedule: Variable Location of Job: NASH HC Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. Duke Health Integrated Practice Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of Duke Health's mission across the state of North Carolina. $2,500 Commitment Bonus for qualifying candidates! JOB LOCATION Signature Care at the Center for Living - 3475 Erwin Rd * May require float coverage to our Duke Signature Care South Durham location on occasion when other team members are away, on vacation, etc. JOB SUMMARY We are seeking a PATIENT SERVICE ASSOCIATE for our Signature Care clinic at 3475 Erwin Rd. in Durham to serve as the first point of contact for our patients upon arrival for appointments. This role includes participation in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. May require occasional float coverage to other Signature Care clinic location based on need, which also supports Travel Vaccine clinic (South Durham location.) JOB DUTIES AND RESPONSIBILITIES * Collaborate with patients, care providers, and external resources to coordinate care that is timely and supportive of Primary Care Medical Home (PCMH) initiatives. * Prepare for clinic visits by reviewing next day patients, completing reminder calls, and other next day activities to include but not limited too- entering pre-visit orders, identifying required paperwork, reviewing patient accounts and be prepared to collect on account balances and membership fees. * Check-in on arrival, double identifiers for patient verification, and update all demographics in Maestro. Make all necessary edits. Present patients with any required forms for visits. Complete all Maestro check-in fields and clear all maestro alerts. Check-out patients and make return appointments. * Open daily cash management batch for collecting payments and close each batch at the end of each business day adhering to all cash management processes and policies * Review all work files/work queues in Maestro and make sure to make all necessary adjustments/changes to clear any issues related to the patient account. * Manage the Signature Care order and referral work queues with the goal that all will be addressed and completed within 24 hours of submission. * Explain billing to patients according to PRMO credit and collection policies. Handle internal billing system for internal concierge fees. * Answer telephone live. Assist patients with request, cancellations, reschedule; and/or initiate message via in basket to the designated provider or nurse. Retrieve any unanswered calls via Centracomm answering portal and return the patients call same business day. Enter all phone encounters via Maestro as necessary. * Maintain log for faxes and scan documents into EPIC * Handle special provider requests and projects. JOB ELIGIBILITY REQUIREMENTS * Requires knowledge of basic grammar and mathematical principles normally acquired through high school education * Minimum of one year of work experience in directly communicating and providing service to patients or public is required. * Experience in effectively coordinating multiple tasks or activities is required. JOB HOURS Position hours for this role may be 8:00am-4:30pm or 7:30am-4:00pm Monday to Friday to ensure clinic coverage. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. Nearest Major Market: Durham Nearest Secondary Market: Raleigh

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Patient Access Representative I is commonly the first point of contact for patients and provides the first impressions of our healthcare system. They accurately register patients for healthcare services, facilitate and guide the patient into the system of care, and act as a resource for patients and their families. The Patient Access Rep is responsible for all aspects of the patient registration process. Responsibilities: * Greets and incorporates patients and families into our system of care, ensuring positive customer service through demonstration of a caring, professional, and helpful disposition. * Verifies patient identities and records relevant information in electronic medical records system, creating new entries when necessary, and updating patient demographic and insurance information. * Handles, understands, and explains complex and sensitive information, in particular health insurance coverage, benefits and associated documentation, adhering to applicable privacy and compliance standards. * Organizes and schedules patient into system of care, where applicable, and directs patients throughout the facility as needed per their scheduled services * Explain and collect co-payments, deposits, and outstanding balances in service of organizational goals. When applicable, uses and explains price estimation tool to provide best accurate financial obligations to patients. * Act as a resource for the patient during registration process, including explaining and completing complex forms and documents needed for regulatory and accreditation compliance * May be asked to support adjacent tasks in their area of work, organizing provider schedules, switchboard operations or inventorying personal effects for admitted patients * Ability to work onsite and travel in a reliable vehicle between assigned locations with predictable, reliable, and prompt attendance. Other information: PHYSICAL DEMANDS * Prolonged periods of sitting at a desk and working on a computer. * Frequent standing, walking, and movement between departments or patient care areas. * Occasional lifting, carrying, pushing, or pulling of items weighing up to 25 pounds * Regular use of hands and fingers for data entry, typing and handling paperwork * Visual acuity required to read computer screens, documents, and patient information accurately * Ability to communicate clearly and effectively in person and over the phone * May occasionally need to bend, stoop, or reach QUALIFICATIONS Required * High school diploma or GED equivalent * Experience performing in a customer service capacity * Experience working in a business system, such as an electronic medical recordkeeping (EMR) point of sale (POS) or inventory system Preferred * Experience or formal instruction in the use of medical terminology * Experience working or with one or more electronic medical recordkeeping (EMR) system Job Details 3rd shift position. Friday, Saturday and Sunday 7a-7p Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: Patient Accounting Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Night Job Location of Job: PARDEESUPP Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Patient Access RepresentativeIis commonly the first point of contact for patients and providesthe firstimpressions of our healthcare system. Theyaccurately register patients for healthcare services,facilitateand guide the patient into the system of care, and act as a resource for patients and their families. The Patient Access Repis responsible forall aspects of the patient registration process. RESPONSIBILITIES AND SCOPE * Greetsandincorporatespatients and families into our system of care, ensuring positive customer servicethroughdemonstrationof a caring, professional, and helpful disposition. * Verifies patient identities and records relevant information in electronic medical records system, creating new entries when necessary, and updating patient demographic and insurance information. * Handles, understands, and explains complex and sensitive information, in particular health insurance coverage, benefits and associated documentation, adhering to applicable privacy and compliance standards. * Organizes and schedules patient into system of care, where applicable, and directs patients throughout the facility as needed per their scheduled services * Explain and collect co-payments, deposits, and outstanding balances in service of organizational goals. When applicable,usesandexplainsprice estimation tool to providebestaccuratefinancial obligations to patients. * Act as a resource for the patient during registration process, including explaining and completing complex forms and documents needed for regulatory and accreditation compliance * May be asked to support adjacent tasks in their area of work, organizing provider schedules, switchboard operations or inventorying personal effects for admitted patients * Ability to work onsite and travel in a reliable vehicle between assigned locations with predictable, reliable, and prompt attendance. PHYSICAL DEMANDS * Prolonged periods of sitting at a desk and working on a computer. * Frequent standing, walking, and movement between departments or patient care areas. * Occasional lifting, carrying, pushing, or pulling of items weighing up to 25 pounds * Regular use of hands and fingers for data entry, typing and handling paperwork * Visual acuityrequiredto read computer screens, documents, and patient informationaccurately * Ability to communicate clearly and effectively in person and over the phone * May occasionally need to bend, stoop, or reach QUALIFICATIONS Required * High school diploma or GED equivalent * Experience performing in a customer service capacity * Experience working in a business system, such as an electronic medical recordkeeping (EMR) point of sale (POS) or inventory system Preferred * Experience or formal instruction in the use of medical terminology * Experience working or with one or more electronic medical recordkeeping (EMR) system Job Details Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: Patient Accounting Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Weekend Location of Job: PARDEESUPP Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. The Patient Access RepresentativeIis commonly the first point of contact for patients and providesthe firstimpressions of our healthcare system. Theyaccurately register patients for healthcare services,facilitateand guide the patient into the system of care, and act as a resource for patients and their families. The Patient Access Repis responsible forall aspects of the patient registration process. RESPONSIBILITIES AND SCOPE + Greetsandincorporatespatients and families into our system of care, ensuring positive customer servicethroughdemonstrationof a caring, professional, and helpful disposition. + Verifies patient identities and records relevant information in electronic medical records system, creating new entries when necessary, and updating patient demographic and insurance information. + Handles, understands, and explains complex and sensitive information, in particular health insurance coverage, benefits and associated documentation, adhering to applicable privacy and compliance standards. + Organizes and schedules patient into system of care, where applicable, and directs patients throughout the facility as needed per their scheduled services + Explain and collect co-payments, deposits, and outstanding balances in service of organizational goals. When applicable,usesandexplainsprice estimation tool to providebestaccuratefinancial obligations to patients. + Act as a resource for the patient during registration process, including explaining and completing complex forms and documents needed for regulatory and accreditation compliance + May be asked to support adjacent tasks in their area of work, organizing provider schedules, switchboard operations or inventorying personal effects for admitted patients + Ability to work onsite and travel in a reliable vehicle between assigned locations with predictable, reliable, and prompt attendance. PHYSICAL DEMANDS + Prolonged periods of sitting at a desk and working on a computer. + Frequent standing, walking, and movement between departments or patient care areas. + Occasional lifting, carrying, pushing, or pulling of items weighing up to 25 pounds + Regular use of hands and fingers for data entry, typing and handling paperwork + Visual acuityrequiredto read computer screens, documents, and patient informationaccurately + Ability to communicate clearly and effectively in person and over the phone + May occasionally need to bend, stoop, or reach QUALIFICATIONS Required + High school diploma or GED equivalent + Experience performing in a customer service capacity + Experience working in a business system, such as an electronic medical recordkeeping (EMR) point of sale (POS) or inventory system Preferred + Experience or formal instruction in the use of medical terminology + Experience working or with one or more electronic medical recordkeeping (EMR) system **Job Details** Legal Employer: Pardee - HCHC Entity: Pardee UNC Health Care Organization Unit: Patient Accounting Work Type: Full Time Standard Hours Per Week: 40.00 Work Assignment Type: Onsite Work Schedule: Weekend Location of Job: PARDEESUPP Exempt From Overtime: Exempt: No Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.