Duluth Bethel Remote jobs

Description & Requirements Maximus is seeking a detail-oriented and experienced Quality Analyst. This role is responsible for conducting quality evaluations of staff performance, supporting calibration sessions, and ensuring alignment with client-defined quality standards. The ideal candidate will demonstrate strong analytical and communication skills, and a commitment to continuous improvement. *Position is contingent upon contract award* This is a fully remote role. Must have the ability to pass a federal background check. Equipment will be provided but must meet the remote position requirement provided below. Remote Position Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source Essential Duties and Responsibilities: - Conduct internal audits for the quality assurance program to ensure that quality metric requirements of the project are being met. - Collaborate in developing new procedures and update existing procedures when changes occur. - Analyze reports on operational performance and provide solutions to identified issues. - Analyze and develop routine and ad hoc reports on project performance, and research and suggest solutions to identified issues. - Conduct monitoring activities and audits for quality assurance purposes and to support the effective functioning of the project. - Analyze quality program data to identify trends and to develop and implement corrective action plans as appropriate. - Assist with monitoring performance and meeting contractual requirements using system applications. - Assist in the production and update of staff resource materials including knowledge management system, quick reference guide, matrices, charts, and workflows. - Assist with staff training for the purpose of achieving and maintaining quality program goals. - Analyze effectiveness of key initiatives and quality improvement efforts. - Perform other duties as assigned by management. • Participate in calibration sessions to ensure consistency and alignment in quality evaluations across the team. • Utilize AI tools and technologies to support quality assurance activities, data analysis, and reporting. • Assist the center with taking calls as needed to support operations and maintain service levels. Minimum Requirements - Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience. • Monitor agent interactions to ensure adherence to quality standards and provide timely, constructive feedback. • Meet daily, weekly, and monthly monitoring goals by completing required evaluations, delivering timely feedback, and documenting results to support overall quality targets. • Maintain strong organizational skills to effectively track monitors across different lines of business • Collaborate in the development and revision of procedures in response to operational changes. • Analyze operational and quality data to identify trends, gaps, and opportunities for improvement. • Make recommendations based on data analysis to enhance performance and service delivery. • Participate in and contribute to calibration sessions to ensure consistency in quality evaluations. • Assist in training initiatives aimed at improving agent performance and overall quality scores. • Support the creation and maintenance of staff resource materials, including guides, workflows, and reference documents. • Utilize AI tools and technologies to enhance quality assurance processes, reporting, and decision-making. • Take calls as needed to support center operations and maintain service levels. • Participate in pilots and provide feedback from a quality assurance perspective to help inform improvements to quality metrics. • Perform other duties as assigned by management. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 50,000.00 Maximum Salary $ 61,000.00

Job DescriptionBenefits: Bonus based on performance Employee discounts Flexible schedule Bhakti Brain Health Clinic is looking for an Outside Sales professional to join our dynamic team! Were seeking a reliable, self-motivated team-player who is dedicated to generating new business opportunities, building strong relationships with clients, professional growth and service to others. The ideal candidate will have at least 2 years of outside sales experience. In this role you will be responsible for generating new business, outreach at trade shows, and promoting our products and services in the market. The successful candidate will have a passion for sales, a proved track record in outside sales, outstanding communication skills, and someone who is motivated to streamline processes for every aspect of the job. If this is you, then we should talk! Responsibilities Self-generated leads through cold calling, handing out fliers/brochures, door hangers and developing relationships. Ability to develop and maintain a steady stream of new prospects, sale projections & analysis. Tabling at industry-specific conferences and gatherings. Conduct product demonstrations to showcase our offerings to potential clients (Lunch and Learns, in clinic, and when doing outreach to new businesses). Provide exceptional customer service by addressing client inquiries and resolving issues promptly. Stay informed about industry trends and competitor activities to effectively position our products in the market. Provide excellent communication to the customers and potential customers to ensure they understand the products, process and services needed. Demonstrate a comprehensive understanding of insurance, waivers and fee for service requirements, our product offerings, and the related processes. Work with current customers to gain new referrals. Identify and build relationships with potential new referral partners. Train referral partners ie: health coaches, etc., on our products, services, and website as needed. Plan and make visits to referral partners and prospects on weekly basis Submit weekly call reports on visits that include opportunities, complaints, and new product requests Submit weekly expense reports with appropriate documentation Address customer queries and concerns promptly Maintain up-to-date knowledge about BBHC products and services Business to Business sales: develop strategic relationships with local builders and commercial leads. Develop Sales and market strategies to exceed the companys Sales objectives through the development and expansion of new markets and revenue streams Foster a positive culture through clear leadership and open communication Utilize internal tools and systems, to optimize processes and enhance productivity. Qualifications Proven experience in outside sales or retail sales, with a strong understanding of sales techniques. Familiarity with Salesforce, High Level, or similar CRM software is preferred. Excellent communication and interpersonal skills to build rapport with clients. Strong business development skills with the ability to identify market opportunities. Ability to conduct effective product demos that engage potential customers. A proactive approach to cold calling and lead generation. Strong organizational skills with the ability to manage multiple accounts simultaneously. Join us as an Outside Sales Representative where you can leverage your skills in a rewarding environment that values growth, innovation, and customer satisfaction! About Bhakti Brain Health Clinic Our everyday work and interactions are rooted in our Core Values: Cooperation Our clinic is built on a belief that we all do better when we all do better (Paul Wellstone). This value embodies the deeper meaning of the word cooperation, the manifestation of an ongoing commitment to relationship and mutual support. At the core of this value is the vow to adhere to the idea that sometimes I give and sometimes I receive. The embodiment of this idea moves us all forward together. As John F. Kennedy stated, A rising tide lifts all boats. Holistic We hold a holistic perspective of the workplace - a culture embedded in a mesh work of interconnectedness and interdependence; there are aspects we are responsible for and ones we are responsible to . Our clinic culture recognizes each individual is a whole on-to themselves and at the same time a part of a larger whole, their department, their company, their community. We encourage, expect and support each individual to act with a sense of responsibility, empowerment, and both agency and connectedness in all they do. Growth We value personal and professional growth. Maya Angelou once stated, When we know better, we do better. We support each other to exemplify a growth mindset. As a clinic we demonstrate commitment to our, and our employees, growth. In doing so, each of us gives the best of who we are while we continue to learn and cultivate our own capacities and grow toward a personally and professionally rewarding career. Openness & Being of Service Our general response to clinic and colleague needs, issues, and concerns is, first and foremost, how can I help? We deeply value the act of being of service. This isnt an ideological value, it is a lived one each and every day. This act of service carries through to our clients and professional collaborations. We value openness, characterized by the word, yes, and the intention to consider all possibilities without preconceived notions Job Types: Part-time, Contract Pay: From $20.00 per hour plus bonus structure Expected hours: 20 30 per week Flexible work from home options available.

HealthPartners is looking for Medical Director to join our Home-Based Medicine team. This role will be a 1.0 FTE with 0.30 FTE dedicated to the medical director role and 0.70 dedicated to clinical. This is a unique opportunity to make a meaningful impact on the lives of patients with advanced illness by shaping the future of care delivered in the home. The Medical Director of Home-Based Medicine (HBM) will provide clinical and operational leadership across HealthPartners' innovative home-based care programs. You'll help define and guide best practices, scope of care, and clinical quality across multiple care pathways, including Home Based Primary Care, In Home Complex Care and Transitional Visits. This work is being done in close collaboration with the Advance Care Primary Care (ACPC) clinic, as well as many other departments caring for patients with advanced illness in this space. In addition to leadership responsibilities, the Medical Director will dedicate a portion of their time to direct patient care, primarily in the home setting, with a smaller portion of clinical work occurring in the Advanced Care Primary Care (ACPC) Clinic. You will be joining a team that is supportive and respectful of one another and deeply committed to the mission of HealthPartners. Here, you'll become a partner for good, helping to improve the health and well-being of our patients, members and community. Our commitment to excellence, compassion, partnership and integrity is behind everything we do. It's the type of work that makes a difference, the kind of work you can be proud of. We hope you'll join us. QUALIFICATIONS: The position requires board eligibility/board certification, preferably in Hospice and Palliative Care, Internal Medicine, or Family Medicine. Preferred candidates will have a minimum of 2 years leadership/administrative experience and demonstrate ongoing commitment to leadership development. The ideal candidate will have a deep understanding of innovative care models for complex patients within a diverse clinical setting. BENEFITS: HealthPartners benefit offerings (for 0.5 FTE or greater) include medical insurance, dental insurance, 401k with company contribution and match, 457(b) with company contribution, life insurance, AD&D insurance, disability insurance, malpractice insurance for work done on behalf of HealthPartners as well as a CME reimbursement account. Our clinician well-being program provides a wealth of information, tools, and resources tailored to meet the unique needs of our health care professionals, including physicians, advanced practice clinicians (APCs) and dentists. HealthPartners is a qualified non-profit employer under the federal Public Service Loan Forgiveness program. TO APPLY: For more information about the position or to apply, please contact Judy Brown, Sr. Physician and APC Recruiter at *********************************. For immediate consideration, please apply online.

Job DescriptionDescription: Salary: up to $85,000/ year PMC will provide supervision for provisionally licensed Therapists or Social Workers if needed! Responsibilities: Collaborate with a small disciplinary team comprised of a psychiatric physician, RN Director, and medical office coordinator providing services to the senior population Use evidenced based therapeutic approaches and develop, personalize, and update treatment plans with your team Provide compliant documentation based on Medicare guidelines within a designated time-frame Our main focus is utilizing group therapy but also include: Individual sessions Family therapy (as needed) Assist with local community education Other duties as assigned Work-Life Balance: Monday-Friday No Weekends No On-Call 7 Paid Holidays Off Per Year PTO accrual Competitive Benefits: Low cost Medical, Vision & Dental Matching 401k Furthering Education Assistance Unmatched Clinical Support: We have online resources at your fingertips 24/7, including a group curriculum toolkit. We connect you with our top therapists/social workers for peer-to-peer training and support. Previous Senior Life Solution employees ready to train you. About us: Senior Life Solutions, an intensive outpatient therapy program designed to meet the unique needs of individuals, typically 65 and older, experiencing depression and/or anxiety related to life changes often associated with aging. Requirements: Licensure: License in Social Work or Counseling as recognized by the state; may include LISW, LCSW, LPC, LMFT, etc. - required Work with kindness and accountability to enhance the quality of life for our patients. required Other Upon an applicant's request, the Company will consider a reasonable accommodation. Successful completion of a full background check is required for employment. At times, this may include drug testing.

Job Description Bluestone Physician Services delivers great outcomes by bringing exceptional care to patients living with complex, chronic conditions and disabilities. Our unique, robust model of care goes beyond primary care services - our multidisciplinary care teams collaborate with patients, their families and other healthcare providers to deliver care that is preventative, proactive and tailored to their unique needs. Using an evidence-based approach focused on quality care management and data-driven medical decisions, Bluestone care teams collaborate to manage patients' chronic conditions, address social determinants of health, manage transitions to and from inpatient settings, provide behavioral health support and more. Under our model of care, Bluestone patients experienced 21% fewer ER visits, 36% fewer hospitalizations and 41% fewer hospital readmissions compared to patients with similar conditions and complexities over the same time period. Our care teams travel directly to patients who reside in Assisted Living, Memory Care and Group Home communities throughout Minnesota, Wisconsin and Florida and are supported by clinical operations and administrative colleagues who work remotely or at our corporate offices in Stillwater, Minnesota, and Tampa, Florida. Our success is only possible through the hard work of our employees who bring our core values of Dedication, Excellence, Collaboration and Caring to life every day. Bluestone has been named to the Star Tribune's Top Workplace list for the 13th year in a row! Bluestone also achieved Top Workplace USA 2021-2025! In 2022, Bluestone Accountable Care Organization (ACO) was the best performing ACO in the country as measured by the overall savings per Medicare beneficiary. Position Overview: We are seeking a highly motivated and detail-oriented individual to join our team as a Part-Time Clinical Documentation Improvement (CDI) Specialist. The primary responsibility of this role is to conduct thorough patient chart reviews to identify opportunities for providers to capture risk adjustment diagnostic codes accurately. The successful candidate will play a crucial role in ensuring proper documentation to support appropriate and accurate disease capture and documentation by Bluestone providers. This part-time position offers remote flexibility and the opportunity to make a meaningful impact on documentation accuracy and comprehensive disease capture for Bluestone providers. If you are passionate about improving coding practices and ensuring quality patient care, we encourage you to apply! Schedule: Part-time (32 hours per week), weekdays during regular business hours, no evenings, weekends or holidays. Location: This remote role MUST be located in one of the Bluestone Markets (Minnesota, Wisconsin or Florida). Salary: $29.00 - $37.00 per hour. Salary will be commensurate with experience. Responsibilities: Perform comprehensive reviews of patient charts to identify gaps in documentation and opportunities for risk adjustment coding improvement. Collaborate with Bluestone providers and other clinical staff to educate them on the importance of accurate documentation for risk adjustment purposes. Provide ongoing training and support to Bluestone providers to enhance their understanding of risk adjustment coding guidelines and documentation requirements. Offer guidance and feedback to providers to facilitate improved documentation practices and ensure compliance with coding standards. Act as a resource for clinical staff regarding coding inquiries and documentation best practices. Maintain accurate records of chart reviews, coding opportunities identified, and outcomes of provider education efforts. Stay current with updates and changes in risk adjustment coding guidelines and regulations. Assist in the development and implementation of CDI initiatives to optimize coding accuracy and capture disease burden among Bluestone's patient population Qualifications:Education/Certification/Experience Bachelor's degree in Health Information Management, Nursing, or related field. Certified Risk Adjustment Coder (CRC) certification, Risk Adjustment Coding (RAC) or related risk certification required Minimum of 2 years of experience in healthcare coding, with a focus on Hierarchical Condition Category (HCC) coding and risk adjustment. Knowledge/Skills/Abilities Proficiency in reviewing and analyzing medical records for documentation deficiencies and coding opportunities. Strong understanding of ICD-10-CM coding guidelines, particularly as they relate to risk adjustment. Excellent communication skills with the ability to effectively interact with Bluestone providers and clinical staff. Demonstrated experience in providing education and training to Bluestone professionals. Detail-oriented with strong analytical and problem-solving skills. Ability to work independently and manage time effectively in a remote or part-time role. Knowledge of healthcare compliance regulations and privacy laws. Demonstrated compatibility with Bluestone's mission and operating philosophies Demonstrated ability to read, write, speak, and understand the English language Bluestone Benefits: Health Insurance Dental Insurance Vision Materials Insurance Company paid Life Insurance Company paid Short and Long-term Disability Health Savings Account (with employer contribution) Flexible Spending Account (FSA) Retirement plan with 4% matching contributions Paid holidays for office closures Twelve days (12 Days) Paid Time Off (PTO) Company sponsored laptop and computer accessories Powered by JazzHR gGAAhkIv0m

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. **Together, we can get life-changing therapies to patients who need them-faster.** **_Responsibilities_** + Responsible for regularly reviewing weekly, monthly & quarterly - program activities with the client. + Attend all program and client meetings, takes detailed meeting notes during client interactions and internal strategy sessions, ensuring all key points and decisions are documented. + Monitors all program's activities and IT projects associated with the program + Includes setting due dates and responsible parties + Follows up on action items from meetings, ensuring that responsibilities are clear, and deadlines are met + Regular reporting out of all program's activities + Solicit feedback from the activity/task owners on sub-tasks + Maintain up-to-date activity timeline, articulate progresses and delays + Develops and manages activities timelines to ensure all deliverables are completed on schedule. + Obtain consensus for activities risks, decisions and closures + Coordinates cross-functional teams to ensure alignment and timely completion of tasks related to program activities. + Facilitates communication between internal teams and external clients to ensure all activities objectives are understood and met. + Escalate delayed activities to program's leadership + If activity owners are missing deadlines consistently and/or are unresponsive. + Managing contract amendments and project change requests for the client. + Coordinates customer interactions with internal & external partners to meet the evolving business needs of the client. + Responsible for sharing and presenting current and future program expectations during weekly meetings with client leadership in addition to Quarterly Business Review meetings with client's Access and Marketing teams. + Manages client access to internal applications including client-facing data reports and data streams with 3rd party vendors. + Oversee daily operations and ensure alignment with client expectations and internal standards + Supports audits and regulatory reviews as needed + Ensure financial billing accuracy + Contact healthcare professionals for clarifications and information as needed **_Qualifications_** + Min 5 years related client services experience, preferred + Min 5 years' experience in managing complex program activities with high accountability, preferred + Bachelor's degree preferred + Ability to travel - less than 25% + Proven product knowledge in business area + Licensed pharmacy technician in Texas preferred **_What is expected of you and others at this level_** + Applies advanced knowledge and understanding of concepts, principles, and technical capabilities to manage a wide variety of program activities. + Own and develop tracking tools to achieve specific program management goals and activities. + Create and participate in recurring business review presentations + Recommends new practices, processes, metrics, or models + Projects may have significant and long-term impact + Provides solutions which may set precedent + Independently determines method for completion of new projects + Receives guidance on overall project objectives + Acts as a mentor to less experienced colleagues **TRAINING AND WORK SCHEDULES:** Your new hire training will take place 8:00am-5:00pm CT, mandatory attendance is required. This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 7:00pm CT. **REMOTE DETAILS:** You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following: Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. + Download speed of 15Mbps (megabyte per second) + Upload speed of 5Mbps (megabyte per second) + Ping Rate Maximum of 30ms (milliseconds) + Hardwired to the router + Surge protector with Network Line Protection for CAH issued equipment **Anticipated salary range:** $80,900.00 - $92,400.00 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 1/19/2026 *if interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

Provides telephonic nutrition services to patients utilizing standardized guidelines. This position interacts with clinical caregivers, patients, and patient's family members to explain the meal process and modify meal selections according to provider orders. Please note that a video interview through Microsoft Teams will be required as well as potential onsite interviews and meetings. **Work Schedule** + **PRN, on call or as needed** + **Remote Position, must be a Utah Resident** + **Shift Assignments:** coverage for time off requests & leave requests in the morning, afternoon & evening + **Hours of Operation:** Sunday-Saturday 0630 - 1930 + **Required:** Rotating holidays and weekends + **Benefits Eligible: No** **Essential Functions** + Takes patient meal selections and modifies them using system standards to meet provider orders. + Checks trays for accuracy during meal assembly. + Communicates clearly to both clinical and culinary caregivers. + Collects and inputs nutrition screening information + May complete calorie count and nutrition analysis as dictated by facility + Utilizes a computer to run reports and take orders. + Follows standardized practices relating to Nutrition Services (e.g. dining experience, meal delivery and maintaining required stock levels) + Performs accurate credit transactions according to system standards and independently resolves basic customer service issues. **Skills** + Nutrition + Diet Management + Computer Literacy + Interpersonal Communication + Active Listening + Coordinating tasks with others + Patient Interactions + Attention to detail **Qualifications** + Virtual Screening through Microsoft Teams before application submitted to Hiring Manager + **Residential Home address and work from home address must be within the state of Utah** + **Immediate access to dedicated, hardwire internet:** 15MBPS per second for download speed, 3MBPS per second for upload speed (no sharing of services) + Experience in Food Service, Nutrition Services, or healthcare call center (preferred) + Demonstrated ability to work with modified diets (preferred) + Demonstrated ability to provide exceptional customer service (preferred) **Physical Requirements:** + Ongoing need for employee to see and read information, labels, monitors, identify equipment and supplies, and be able to assess customer needs. + Frequent interactions with customers that require employee to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately. + Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer, phone, and cable set-up and use. + Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. + Remain standing for long periods of time to perform work. + Tolerate extremes in temperature such as performing work at a grill or in a refrigerator and tolerate exposure to cleaning chemicals. **Location:** Vine Street Office Building **Work City:** Murray **Work State:** Utah **Scheduled Weekly Hours:** 0 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $18.22 - $23.68 We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here (***************************************************** . Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice.

Description & Requirements Maximus is looking for a dynamic Senior Knowledge Analyst to serve as the dedicated Contact Center Content Specialist (CCCS). In this pivotal role, you'll collaborate closely with government and internal teams to identify content gaps, drive improvements, and ensure that agents are equipped with clear, effective, and bilingual resources. *Position is contingent upon contract award* This is a fully remote role. Must have the ability to pass a federal background check. Remote Position Requirements: - Hardwired internet (ethernet) connection - Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to ****************** - Private work area and adequate power source Essential Duties and Responsibilities: - Build and maintain knowledge base in SharePoint. - Build document management processes and procedures. - Assess knowledge base needs, inaccuracies, gaps; work quickly to resolve and make content current. - Work cross-functionally with internal teams for maximum efficiency and accuracy in documentation content. - Create hierarchy and ownership structure to sustain knowledge management. - Empower contributions from key stakeholders to improve the knowledge base. - Design and implement work flows to manage documentation process. - Establish standard templates for all documentation for the teams to utilize in document creation. - Collaborate with and support the Implementation Team to tune and evolve our Knowledge Base. - Create, promote and apply best practices for writing, style and content in Microsoft style. - Create training material in support of the Knowledge management process. - Improve search results by honing and maintaining the knowledge base taxonomy, labels list and ensuring symptoms and subject terms are present in each article. - Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint. • Coordinate with client content teams, and the Senior Training Manager to identify and address content gaps specific to contact center operations. • Serve as a bilingual subject matter expert (English and Spanish) for contact center content development. • Support the creation and refinement of training materials for contact center agents. • Draft monthly action and improvement reports with recommendations on knowledge content, quality, customer satisfaction, and training materials. • Represent the contact center perspective in content-related discussions and decisions. • Work extensively with business partners and SMEs to perform knowledge needs analysis, develop and update training and knowledge resources that meet staff and stakeholder needs and organizational quality standards. • Manage and develop knowledge articles, chat quick text scripts and email templates. • Conduct audits of knowledge articles and procedures to ensure accuracy and relevance. • Identify emerging contact center trends and coordinate content updates to address urgent needs. • Collaborate with client content teams to create, update, and review contact center-specific content. • Serve as a subject matter expert for assigned customer agencies. • Salesforce and SharePoint experience preferred. • Call center knowledge and experience preferred. Minimum Requirements - Bachelor's degree with 5+ years of experience. - Advanced degree or professional designation preferred. - Develops solutions to a variety of complex problems. - Work requires considerable judgment and initiative. - Exerts some influence on the overall objectives and long-range goals of the organization. • Developing website content experience • Self-motivated and able to work independently EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 65,000.00 Maximum Salary $ 85,200.00

Education (one of the following required): MSW, PsyD, or PhD in a behavioral health field, OR M.A./M.S. in a behavioral health field with a clinical practice emphasis from a COAMFTE, CACREP, or CORE-accredited program Licensure (must reside in MN and hold one of the following): LMHC LPCC LMSW LCSW Experience: Minimum of 1 year direct experience in behavioral health, counseling, or social services Location: Remote, Minnesota residency required Benefits Comprehensive medical, dental, and life insurance 401(k) program with company match Company-matched student loan repayment program Short- and long-term disability (STD/LTD) Employee Assistance Program (EAP) Accrued PTO (earn up to 4 weeks in your first year) Opportunities for professional growth and advancement Compensation & Incentives In addition to base hourly pay, our crisis counselors are eligible for the following incentives: + $1.00/hour - Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training. + $1.00/hour - for working a full 40-hour schedule in the workweek post-training Shift Differentials: Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team. Who We Are Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need. About the Role As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience. Primary Responsibilities * Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance. * Build rapport, actively listen, and foster client engagement. * Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues. * Provide resources, coping strategies, referrals, and safety planning. * Intervene appropriately in emergent situations. * Maintain accurate, timely, and clinically sound documentation. * Multitask effectively while navigating multiple software systems. * Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection. What You Can Expect * Six-Week Paid Virtual Training Cohort: Monday-Friday, 8:00 AM to 4:30 PM PST A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment. * Remote Scheduling: Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required. Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different

The Research & Speciality Services area is seeking a highly skilled and motivated Tech Spec I HPC Engineer to join the HPC Team. The ideal candidate will have specialized skills in advanced administration and management of Nvidia SuperPod deployments, with a strong focus on parallel file systems, Kubernetes, containerization, Slurm schedulers, Nvidia Base Command, DDN Intelliflash, DDN Datastore, Python, Bash, Powershell, and capturing and reporting on usage metrics across HPC platforms. This role requires a deep understanding of high-performance computing (HPC) environments and the ability to optimize and maintain complex HPC systems. Works independently on projects and assignments within scope of ability and authority escalating more complex issues or those requiring leadership approval to the appropriate individual. May regularly assume a team leadership role to direct and coordinate the work of other staff, which includes assigning tasks to staff taking into consideration balancing workloads, skill sets, technical knowledge, and criticality of the tasks. Serves as a consultant or tutor, coaching others in specific technical areas of expertise. Serves and participates on appropriate committees and institutional workgroups and acts as a resource to institutional committees on an ad hoc basis, providing consultation in their area of expertise. Participates on committees to establish technical standards, promote integration of data, and/or coordination of projects across work units. Responsible and accountable for the on-time completion of tasks and projects, demonstrating a commitment to meet established deadlines and priorities. Serves as an active member of technical workgroups needed to advance project objectives. Aids in technical planning for areas supported by work unit as part of yearly division planning. Provides leadership in the technical design, selection, and application of the of information systems resources to satisfy the requirements of the systems. Participates in system technical reviews within the institution to ensure technical architecture and design is consistent with business needs. Develops technical proposals that consider alternatives and business case, gains needed institutional approvals, and works effectively across departmental organizations gaining consensus of stakeholders. Is recognized within their division as a technical expert and is sought out for their in-depth knowledge of a broad range of current technologies and these technologies apply to the Mayo's environment. Provides technical leadership in system architecture, design principles, software development methodologies, and selection of information systems within their division. Understands and applies concepts of enterprise architecture to ensure systems align, adhere, and integrate within Mayo Information Technology enterprise environment. May be required to provide 24/7 call support. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership. This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. Bachelor's degree and 5 years' experience including 3 years' of demonstrated technical experience and 1 year of demonstrated leadership experience; Or, Associate's degree and 9 years' experience including 3 years' of demonstrated technical experience and 1 year of demonstrated leadership experience.Capable of moving among work areas and willing to do so. Demonstrated project and deliverable consistency through repeatable and reliable performance. Proven evidence of project management skills. Demonstrated oral and written communication, organization, problem solving, and facilitation skills. Evidence of mastery level expertise in one computing technology. Demonstrated ability in solving complex technical problems with multiple computing technologies. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications. Masters degree in applicable field preferred.

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: *************************************************************************************** applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Description: PMO Manager (Solventum) At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. The Impact You'll Make in this Role As the PMO Manager of the Material Reinvent Program, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Our projects are at the forefront of medical device technology, focusing particularly on the use and integration of adhesives, chemicals and materials. Your role will be pivotal in steering these projects towards success, making a significant impact in the medical field. Previous experience in medical devices, particularly with adhesives and chemicals, is highly regarded. Here, you will make an impact by: Manages a team of Program and Project Managers responsible for driving the supply continuity strategy following the separation from 3M. Partners with the Program Executive to translate strategic direction into a coordinated portfolio of projects that secure supply independence and operational stability. Provides leadership, guidance, and prioritization across multiple cross-functional initiatives. Ensures alignment of project scope, schedules, budgets, and resources with overall program objectives and business priorities. Develops, establishes and enforces project management standards, tools, and governance processes to ensure consistent execution, transparency, and accountability across all projects within the portfolio. Works closely with functional, technical, and manufacturing leaders to evaluate alternative technologies, materials, and supply solutions. Balances business risk, cost, and performance to enable sound decision-making. Monitors program performance and proactively identifies risks, interdependencies, and bottlenecks. Leads structured problem-solving and course corrections to ensure delivery of key milestones and program outcomes. Serves as the key communication bridge between project teams and executive leadership, ensuring that priorities, risks, and decisions are clearly articulated and acted upon. Builds and develops a high-performing team culture focused on collaboration, continuous improvement, and operational excellence. Coaches and mentors project leaders to strengthen organizational capability and readiness for future challenges. Demonstrates agility and commitment to program success, remaining available to support escalation, critical issue resolution, or urgent program needs as required to sustain supply continuity. Willingness to be on-call as needed to address critical project issues or emergencies. This position requires a high level of dedication and flexibility, acknowledging that timely responses can be crucial to project success and continuity of supply. Your Skills and Expertise To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications: Bachelor's Degree or higher in a relevant technical field. AND Minimum of 5 years of project management experience Minimum 3 years of experience with medical devices and FDA/ISO requirements. Supervisory experience Additional qualifications that could help you succeed even further in this role include: Project Management Institute's Project Management Professional (PMP) certification Excellent communication skills (oral, written and presentation) Ability to influence including clarifying risks and opportunities with stakeholders. Experience leading global cross-functional teams. Microsoft Office and Project proficient Experience with New Product Introduction Process and Executing Gate Reviews, or other Phase-Gate Process New product development or product life cycle maintenance such as product engineering experience a plus Experience in chemicals, polymers and adhesives a plus. Experience in manufacturing transfer to external manufacturing a plus Work location: Hybrid Eligible -Job Duties allow for some remote work but require travel to Eagan Campus, MN at least 3 days per week Travel: May include up to 15% Relocation Assistance: May be Authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being Solventum offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. Applicable to US Applicants Only:The expected compensation range for this position is $207,348 - $253,425, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: *************************************************************************************** of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties. Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers. Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain *****************. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains. Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. Solventum Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.

We are currently seeking a PFS Performance Data Analyst to join our Denials Analysis team. This full-time role will work remotely (Days, M- F). Purpose of this position: The PFS Performance Data Analyst position plays an analytic support role in investigating, understanding, and addressing data issues that arise in delivering data integration and analytic services for internal and external customers. The position is responsible for: performing data extraction and analyses and routine quality review activities; serving as a resource and supporting process improvement efforts to address root cause and/or efficiency issues. RESPONSIBILITIES * Supports Revenue Cycle on organization-wide process improvement initiatives focused on improved data quality and workflow efficiency (ie. Vendor Management, Metrics and Denial Taskforces * Responds to ad-hoc audit / data analyses as requested by internal and external stakeholders * Compile, analyze, and interpret data and information from various sources * Generate reports supporting performance improvement and research activities for Revenue Cycle * Works in data quality investigation role, utilizing dashboards, reporting workbench, vendor reports * Explores reconciliation files and process to identify causes of unusual findings. * Works collaboratively with internal and external stakeholders in the investigation and assists in making recommendations for solutions * Ensures continuous quality improvement in maintaining, recommending additions/revisions to data quality edits, and other QA activities * Develop graphs, reports, and presentations of results, trends, data mining and perform basic statistical analyses for projects and reports * Promotes effective working relations and works effectively as part of a department/unit team interdepartmentally to facilitate the department's ability to meet its goals and objectives * Perform other related duties as assigned QUALIFICATIONS: Minimum Qualifications: * Bachelor's degree in health administration, business, health informatics, * One year of experience in a healthcare revenue cycle environment * Previous experience with data analysis * OR- * An approved equivalent combination of education and experience Preferred Qualifications: * 5 years of experience with data analysis strongly preferred Knowledge/ Skills/ Abilities: * Proficiency in Microsoft Word, Excel, Access, and PowerPoint * Strong problem-solving and analytical skills * Possess ability to communicate in any medium * Possess organizational and interpersonal skills * Function independently with minimum guidance * Epic experience strongly preferred License/Certifications: * Certification in Epic SQL within 12 months of hire

Key responsibilities of Lead Systems Engineer position in Server Maintenance & Operations unit include providing technical leadership and engineering oversight for the Server Maintenance & Operations team, guiding and reviewing teamwork, ensuring SLA adherence, producing, and maintaining technical documentation and driving successful execution of operational tasks and project deadlines. This role serves as the primary escalation point for mission-critical break/fix issues and major incidents, engaging with internal and external stakeholders. Additionally, this position acts as a key liaison with technical partners across IT for all server operations-related matters. Work will be reviewed for quality, timeliness, and adequacy at predetermined milestones. The successful candidate will have strong technical skills with evidence of excellent problem identification/resolution, and an ability to communicate effectively with application teams, hosting teams, and all levels of management. Incident and problem-management skills for mission-critical environments. Knowledge of security compliance, vulnerability remediation, and ITIL practices. Excellent knowledge of Servers is required along with the ability to thrive in an interrupt-driven, multi-tasking environment with limited supervision. Advanced knowledge of multiple operating systems, including configuration, internals, and maintenance processes. Experience with enterprise patching and automation tools (e.g., SCCM, Ansible, PowerShell/Bash). Works independently. Accountable for project results and goals set by senior Mayo leadership. Managerial/supervisory responsibility for personnel and management of projects requiring substantial inter-organizational and intra-organizational coordination. Directly oversees the activities of the staffs assigned to the development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, and the configuration and support of hardware systems. Provides leadership in the design, selection, and application of the of information systems resources to satisfy the requirements of the systems. Develops proposals that consider alternatives and business case gains needed for comprehensive institutional consideration. Works effectively across departmental organizations gaining consensus of stakeholders. May serve as Secretary, Assistant Secretary, or member of IT for institutional committee. Work is reviewed for long-term goal attainment. This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. This position requires a Bachelor's degree plus 5 years of demonstrated technical experience and 1 year of demonstrated leadership experience or an Associate degree plus 7 years of demonstrated technical experience and 1 year of demonstrated leadership experience. A high school diploma and 9 years of demonstrated IT technical experience focused on system hardware design, ordering, configuration, testing and implementation of multiple projects simultaneously in a large, complex organization like Mayo Clinic plus 1 year of demonstrated leadership experience may be considered in lieu of the degree. Bachelor's degree in information systems, business management, finance or related field; Master's degree in a relevant technical or management discipline helpful. Master's is Preferred. MCSE, CCNA, or other IT related certifications. Experience working in healthcare technology. Bachelor's degree in information systems, business management, finance or related field; MCSE, CCNA, or other IT related certifications. Experience in system hardware design, ordering, configuration, testing and implementation of complex projects. Candidates with most of the following demonstrated competencies will be considered: Problem analysis and resolution; Excellent communication, organization, problem solving and facilitation skills; Verbal and written communications including technical writing and process diagramming helpful. Project management skills: planning, resource management, budgeting, and customer communication. Design and implementation methodology to assure near 100% up time utilizing hardware and operating system functionality. Strong organizational and time management skills to handle multiple projects simultaneously. Working knowledge of office applications for email, spreadsheets, presentations and documentation. Excellent interpersonal skills including conflict resolution. Experience with committee and consensus driven organizations. Strong understanding of financial concepts, business process, continuous improvement and organizational development. Some experience with personnel management, resource allocation, coaching and mentoring helpful. Proficient verbal and written communication skills using English.

We are currently seeking a RCM Representative Senior to join our Third-Party Claims-HB&PB team. This full-time role will primarily work remotely (Days, M- F). Purpose of this position: Working under general supervision, provides revenue cycle services to incoming and existing patients and their families either in person or by telephone. Is responsible for gathering patient information needed to provide services such as following up on complex claim issues, financial clearance, customer service, or admission. Works will be assigned via a work queue in the electronic health record system Current List of non-MN States where Hennepin Healthcare is an Eligible Employer: Current List of non-MN States where Hennepin Healthcare is an Eligible Employer: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Mississippi, Nevada, North Carolina, North Dakota, New Mexico South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsi RESPONSIBILITIES: * Gathers information from patients, clients/family members, HCMC clinical areas, government agencies, employers, third party payors, and/or medical payment programs, etc. both in-person and by telephone to register patients, gather or update information, obtain referrals and pre-authorizations, complete appropriate forms, conduct evaluations, determine benefits and eligibility (insurance, public programs, etc.), determine financial responsibility, and/or to identify sources of payment for services * Requests, inputs, verifies, and modifies patient's demographic, primary care provider, and payor information * Utilizes tools, including computer programs, when indicated * Makes appropriate referrals (i.e. Patient Financial Care Specialists, Collections Specialists) as appropriate * Provides excellent customer service and timely response to questions and issues related to benefits, billing, claims, payments, etc. * Answers questions (by phone and in-person) and provides quotes for services (including discounts), identifies financial resources, etc. in accordance with HCMC policies and procedures * Utilizes various databases and specialized computer software for financial care activities including eligibility verifications, pre-authorizations, medical necessity, review/updating of patient accounts, etc. * Establishes plans (patient liabilities, payment, etc.) and conducts follow up activities related to those plans * Inputs, retrieves, and modifies information and data stored in computerized systems and programs; generates reports using computer software * Explains charges, answers questions, and communicates a variety of requirements, policies, and procedures regarding patient financial care services and resources to patients, staff, payors, and agencies * Works with Claims and Collections (both internally and with collection agencies) in order to assist patients and their families with billing and payment activities in order to increase cash flow * Other duties as assigned QUALIFICATIONS: Minimum Qualifications: * 2 years clerical experience in health care revenue cycle operations: billing/claims, patient accounting, collections, admissions, registration, etc. * Bilingual strongly preferred, required in some positions * OR- * An approved equivalent combination of education and experience Preferred Qualifications: * Demonstrated organizational skills and the ability to prioritize and manage tasks based on established criteria * Excellent verbal and written communication and interpersonal skills * Ability to work independently with minimal supervision, within a team setting and be supportive of team members * Proficient with Microsoft Office * Ability to analyze issues and make judgments about appropriate steps toward solutions * CRCR (Credentialed Revenue Cycle Representative) preferred Knowledge/ Skills/ Abilities: * Knowledge of patient billing claims process * Ability to communicate with patients and families under sometimes stressful circumstances * Strong telephone communication skills * Experience with electronic health record or similar software program * Knowledge of payor programs * Knowledge of applicable federal and state regulations

**This role will be 100% remote.** Be a part of the fast-paced Non-Acute pharmaceutical sales team- responsible for winning, maintaining and growing customer relationships. This direct sales and customer account management role is responsible for day-to-day activities like order resolution, placement, and account maintenance as well customer initiatives, sales presentations and more. **_Responsibilities:_** + Wins and retains new business in assigned sales region. + Responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers and strategic accounts. + Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. + Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships. **_Qualifications:_** + Bachelor's degree in related field, or equivalent work experience, preferred + 2-4 years of account management or sales experience, preferred + Strong communication and organizational skills + Strong working knowledge of Microsoft Excel and Outlook + Experience using Salesforce or other CRM systems, preferred **Anticipated pay range:** $57,000 - $81,600 **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being starting on day one of employment. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan & employer match + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 12/29/2025 and may close sooner depending on the number of applicants. If interested in opportunity, please submit application as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity. \#LI-JC1 _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

The Connection Center is a fast-paced, high-volume inbound call center where our schedulers play a critical role in delivering exceptional service. Team members are expected to multitask efficiently-speaking with patients, scheduling appointments, documenting conversations, and resolving escalations-all while maintaining professionalism and composure in a dynamic environment. We are currently seeking a Connection Advisor Intermediate, Bilingual Spanish to join our Connection Center team. This Full-Time role (80 hours per pay period) will primarily work remotely (days). The Connection Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the current business needs and staff seniority. The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:30 PM, and will be held on campus for only 1 week. Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within 100-mile radius of our downtown campus. Purpose of this position: Under general supervision, the Connection Advisor Intermediate answers incoming calls and meets caller's needs; confirms all patient demographic information is current and complete, verifies insurance information, schedules, cancels, or reschedules appointments for assigned clinic or services using call center, electronic health record and department technology. Answers inquiries and questions, troubleshoots basic and more complex issues and provides information as needed. RESPONSIBILITIES * Answers assigned calls for more complex clinics and services; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters and takes messages. * Schedules, cancels and reschedules appointments for patients following standard work and departmental policies and procedures * Handles complex scheduling that often requires multiple appointments or with different providers and modalities * Obtains and accurately captures demographic information and patient's health insurance information provided by the patient or caller * Accurately completes multiple types of patient registrations in a professional, customer-oriented, timely manner while following departmental policies and procedures * Assists with shadowing and mentoring newly onboarded Connection Advisor Associate and Connection Advisor Intermediate team members * Recommends and supports change and process improvement initiatives while working to uphold standard process workflows and provide feedback as needed * Completes training and continuing education courses to ensure compliance with Federal, State, and HHS guidelines and follows current best practices * Completes all work assignments within the time allowed * Requests and processes payments for co-pays, pre-pays, and outstanding balances * Meets all key performance and call quality standards * Transfers calls to Hennepin Healthcare Nurse Line and/or escalates calls to Team Coordinator or Supervisor as needed * Performs other duties as assigned, but only after appropriate training QUALIFICATIONS Minimum Qualifications: * High School Diploma * One year data look-up/data entry experience * Two years' experience in customer service involving complex analytical problem-solving skills * One year experience in a call center with emphasis in a customer service/medical industry * 6 months of Connection Advisor Associate experience or specialized clinic operational experience * One year of remote work experience * Bilingual Spanish * OR- * An approved equivalent combination of education and experience Preferred Qualifications: * One year of post-secondary education * Healthcare Call Center experience * Working knowledge of Epic cadence and prelude * Patient registration experience Knowledge/Skills/Abilities: * Excellent organizational, analytical, critical thinking, and written and verbal communication skills * Ability to work cohesively, effectively, and respectfully with individuals from a variety of economic, social, and culturally diverse backgrounds * Ability to work in a team environment as well as independently * Critical thinking skills and ability to analyze situations quickly and escalate as needed * Ability to exceed quality standards, including accuracy in patient registrations, scheduling, data entry, and customer service expectations * Technical proficiency in basic computer skills and applications like Microsoft Office, Outlook, and softphones * Basic knowledge of medical terminology and health insurance * Ability to work in a fast-paced, highly structured, and continually changing environment * High level of attention to detail * Active listening skills * Ability to work independently and remotely * Ability to become technically competent and are familiar with HHS's computerized systems and ability basic troubleshooting that support operations

Description & Requirements Maximus is seeking a dynamic and experienced Vice President-Federal Communications and Marketing to join our innovative team. The ideal candidate will bridge the gap between technology, business process services and marketing in the Federal Government sector. In this role, you will be responsible for Team Leadership and Change Management in a large organization. The VP-Federal Communications and Marketing will collaborate with cross-functional teams to drive Federal solutions and offerings. If you are a strategic thinker with a passion for technology services and marketing, and if you thrive in a dynamic and collaborative environment, we invite you to apply to the position at Maximus. This is a hybrid position with the need to go into the office a minimum of 3 days per week and occasionally attend meetings and/or events in the Tyson Corners, VA/ Washington, DC area. This position requires some travel. The selected candidate must live in this geographical area. Key Areas of Responsibility - Identify, plan, develop, and oversee differentiated and impactful marketing strategies/materials. - Developing new programs for customer engagement including integrated marketing programs from concept to execution - Drive Maximus Federal solutions and offerings. - Manage digital and social media strategies across the federal market - Build, manage, and coach a high-performing marketing team. - Direct and support market research collection, analysis, interpretation of market data for short- and long- term market forecasts and reports. - Work closely with the growth leaders to align sales and marketing strategies - Maintain brand standards and ensure compliance across all marketing and communications channels. - Build long-term relationships with employees, clients, government officials, and stakeholders. - Serve as a collaborative and senior leader on the Maximus Communication & Marketing Team, helping to align strategy and outcomes across the company. - Drive the implementation of marketing campaigns that meet business objectives and drive customer engagement. - Develop relationships with associations, academia and industry partners to drive thought leadership and brand elevation. This role will develop and oversee the Maximus Federal segment marketing strategy. Responsibilities include building brand visibility in the Federal marketplace, driving customer and partner engagement to support growth goals. This position will be responsible for developing annual marketing plans building strategy, managing the cross functional team and budget and, leveraging partner relationships, driving go-to-market solutions. Qualifications: -15+ years of experience in a Federal Marketing and Industry Analysis position including 7+ years managing a team. -Previous experience at a corporation focused on the Federal sector. -Bachelor's degree in Marketing, Business, or a related field; technical background and digital marketing are a plus. Additional experience in lieu of degree will be considered. -MA degree in Marketing, Communication, or similar relevant field, preferred. -Outstanding communication, presentation, and leadership skills. -In-depth knowledge of the Federal sector. -Critical thinker with problem-solving skills. -Strong interpersonal and communication skills. Key Competencies include the following: Marketing and Communication Strategies, Team Leadership, Technical Expertise, Cross-Functional Collaboration, Content Development, Sales Enablement, Product and Solutions Positioning and Change Management EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 216,155.00 Maximum Salary $ 292,455.00

Description & Requirements We are seeking a detail-oriented Product Documentation Specialist to create, maintain, and improve internal documentation that supports our teams and operations across US Services. The ideal candidate has strong writing skills, works collaboratively with internal and external stakeholders, and contributes to process improvements through clear, accurate documentation. NOTE: This position focuses on operational and process documentation, not technical or engineering documentation. Why Maximus? - Work/Life Balance Support - Flexibility tailored to your needs! - • Competitive Compensation - Bonuses based on performance included! - • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - •Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - • Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - • Tuition Reimbursement - Invest in your ongoing education and development. - • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - • Professional Development Opportunities-Participate in training programs, workshops, and conferences. - •Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees. Essential Duties and Responsibilities: - Collaborate with internal departments on a regular basis to understand business requirements and needs, participate in working sessions and acquire feedback on documentation. - Perform strategic and ad-hoc data work in support of Product Managers and Product Owners - Analyze and manage moderately complex business process flows and updates to system process flows and requirements. - Create and maintain technical documentation / product development & customer education materials - Create and maintain internal documentation for the Connection Point team included but not limited to job aids and on-boarding materials. - Work with Product Managers, Product Owners and Product Analysts to ensure accurate documentation is maintained. - Oversee multiple forms of documentation audits on existing documentation in SharePoint and Confluence. - Manage and maintain process improvements. This includes but is not limited to collaboration with PM's, PO's and PAs and in some cases other Connection Point departments. - Create, update, and maintain internal and documentation, including process guides, work instructions, and training materials. - Collaborate with internal and external stakeholders to gather requirements and ensure documentation accurately reflects processes and procedures. - Review and improve existing documentation to enhance clarity, usability, and compliance with standards. - Support process improvement initiatives by documenting changes, workflows, and system updates. - Utilize document management systems and Microsoft Office tools to organize and distribute documentation effectively. Minimum Requirements - Bachelor's Degree or equivalent experience and 3+ Years. - Preferred SAFe Agile Certification(s). - Preferred Jira/Confluence experience. - Preferred learning development / documentation experience. - Preferred technical writing experience. - Bachelor's degree in a related field, or an equivalent combination of education and experience. - 3 years' relevant experience with documentation and supporting process improvement initiatives. - Strong attention to detail and organizational skills. - Excellent written communication skills with the ability to create clear, concise, and accurate documentation. - Experience working collaboratively with internal stakeholders to gather information and develop documentation. - Familiarity with document management tools and Microsoft Office (Word, Excel, PowerPoint, SharePoint). - Ability to manage multiple documentation projects simultaneously and meet deadlines. Preferred Requirements - Previous experience in product documentation, writing, or business support role. - Knowledge of process improvement methodologies Home Office Requirements - Maximus provides company-issued computer equipment and cell phone - Reliable high-speed internet service * Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity * Minimum 5 Mpbs upload speeds - Private and secure workspace #ClinicalServices #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************. Minimum Salary $ 68,000.00 Maximum Salary $ 75,000.00

Full-time Description The role of the EHR Product Demonstration Specialist is to provide dynamic presentations of MEDITECH solutions to prospective and existing customers. The ideal candidate must have superior presentation skills in order to appropriately articulate and highlight the sophistication of MEDITECH's solutions. As a member of our Sales and Marketing team, your job would involve: Providing dynamic presentations and demonstrations of MEDITECH healthcare solutions to customers and prospects Providing a strong narrative in presentations of contemporary healthcare industry initiatives and how MEDITECH solutions address those needs Reviewing and responding to "Requests for Proposal" (RFPs), along with our sales team Participating in Development and product management meetings as required to offer front line, field-level perspectives, and input Requiring an average travel commitment of 50-60 percent anywhere within the United States and Internationally Representing MEDITECH at industry trade shows. Requirements Bachelor's or associate degree preferred and/or 2-3 years applicable work or military experience Exceptional presentation skills Exceptional communication skills - written and verbal High comfort level presenting to and interacting with all levels of management, including C-Suite Ability to diagnose and remedy common technical issues Hospital experience (particularly in a clinical area such as Nursing, Pharmacy, Radiology, Lab, etc.) preferred, but not required 3-5 years of experience in Enterprise Health Record industry knowledge and experience preferred, but not required Previous sales or software experience desired Passion for healthcare and technology Strong capacity to actively listen and qualify questions High degree of professionalism Knowledge of hospital and healthcare operational processes and requirements to be applied in product presentations Ability to work and travel independently and as part of a team Proven ability to set goals and meet deadlines Exceptional self-management and organizational skills Ability to work efficiently under pressure Ability to successfully execute remote presentations Ability to create, build and deliver customized presentation content This is a position that involves extensive travel. In order to fulfill that requirement, you must have access to a personal credit card (or the ability to obtain one) to manage initial expenses incurred during business travel. The company provides timely and complete reimbursement for all approved expenses as outlined in our travel reimbursement guidelines. You may be required to show proof of vaccination when traveling to a customer site unless you have an approved medical or religious exemption. Hiring salary range: $58,800- $90,000 per year. Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law. MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays. This is a hybrid role which includes a blend of in-office and remote work as designated by the management team. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.