DuPage Credit Union jobs - 38 jobs

TITLE: Business Services -Senior Loan AdministratorSTATUS: ExemptREPORT TO: SVP - Head of Business and Financial DEPARTMENT: Business ServicesJOB CODE: 11198 PAY SCALE: $69.400.00 - $82,000.00 Annually GENERAL DESCRIPTION: The Senior Loan Administrator is responsible for the administration and management of the Commercial loan process, including documentation intake, member communication, file creation and maintenance, data input, and tracking. The Senior Loan Administrator will work on complex loans for commercial real estate, term loans, and other commercial and industrial loans. The Senior Loan Administrator will manage and monitor loans on an ongoing, day-to-day, and transactional basis working in close partnership with the commercial loan officer. TASKS, DUTIES, FUNCTIONS: Act as primary liaison with members, collateral inspectors, appraisers, and title company representatives during all phases of financing. Will ensure all necessary application documents have been received before submitting to analyst for analysis and underwriting. Ensure all terms of the loan, as approved, are incorporated in the loan documents. Ensure all closing conditions are met and loans are closed within time frames. Responsible for setting up and monitoring loan and financial ticklers to ensure accuracy and timeliness. Analyze title insurance commitment reports including title exceptions and prepares title/escrow instructions. May process all types of draw requests and recommend approval. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy, anti-money laundering, Fair Lending and Truth in Lending laws appropriate to the position. Act on items affecting the disbursement process such as change orders, sufficiency of funds, liens, set asides, restricted starts, etc. May be asked to coach, mentor, or train others and teach coursework as subject matter expert. Performs other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to interact with staff, and members to perform constructive follow up on loan requests, inquiries, and concerns. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All levels of Staff/Management/Members/Third Parties. EXTERNAL: Member Applicants and their related agents such as their CPA or Broker. QUALIFICATIONS: EDUCATION: Bachelor's degree or equivalent experience. EXPERIENCE: 8 years of commercial loan administration experience. KNOWLEDGE/SKILLS: Maintain knowledge of commercial lending requirements, all commercial loan products, commercial loan fulfillment, credit union policies and all applicable federal and state laws and regulations. Current working knowledge of Commercial Real Estate and Commercial and Industrial lending. Exceptional member service and member relations skills. Exceptional oral and written communication skills. Ability to manage multiple tasks and demands, to work independently with minimal supervision, and to meet deadlines and effectively adjust to changing priorities. Excellent analytical, organizational skills and attention to detail. Ability to calculate figures and amounts. Understand the use of the automated loan origination system. Operate on standard Microsoft programs and other computer operations. Demonstrated ability to work independently and interact collaboratively and cultivate partnerships across the organization. Ability to effectively communicate policy/procedures to staff to assist the supervisor and or manager with training. Excellent loan administration experience with knowledge of letters of credit, borrowing based lending, multi-phased construction, and multiple collateral properties PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Occasional long work hours may be required to accomplish tasks. LICENSES/CERTIFICATIONS: None. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 1/9/2026

TITLE: CONTACT CENTER MEMBER SERVICE REPRESENTATIVE IISTATUS: NON-EXEMPT REPORT TO: MSCC SUPERVISOR DEPARTMENT: MEMBER SERVICE CONTACT CENTER JOB CODE: 1104 PAY SCALE: $22.50 HOURLY GENERAL DESCRIPTION: This Member Service Representative II is an energetic and goal-oriented individual who has a passion for service excellence; providing exceptional service, utilizing effective call handling techniques to create a positive and memorable experience. The MSR II responds accurately to member inquiries by telephone in English and Spanish languages (if certified). The MSR II effectively navigates software applications and simultaneously works on multiple screens while resolving member concerns. The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry. TASKS, DUTIES, FUNCTIONS: Demonstrates advanced Credit Union knowledge, ability to resolve complex issues, digital support, and escalations with minimum guidance. Learn and retain an exceptional working knowledge of products and services. Meet and achieve established performance standards commensurate to grade level, with phone efficiency and quality in a fast-paced environment. Demonstrates understanding of member needs, concerns and or frustrations and respond by demonstrating care, concern, and an appropriate sense of urgency. Demonstrate a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. • Demonstrate superior product knowledge recommending products/services to meet the member's needs. Identify, investigate, and resolve basic and complex member concerns, as well as process and complete member transactions in a timely and efficient manner. Identify and report fraudulent activity to prevent potential loss to Credit Union. Update member and Credit Union account information efficiently and accurately. Educate members on products in an effort to retain and enhance member loyalty. Maintains ownership with the majority of their calls, requiring minimal guidance from Support. Ability to de-escalate situations, looking from several points of view and applying good judgement and critical thinking to resolve the situation. Assist members with Online /Mobile Banking complex issues and Mobile Wallet set-up. Ability to open Sub shares. Complete Regulatory Training Modules as required. Model Golden 1 core values Integrity, Reliability, Service Excellence, and Inclusion. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills required to ensure exceptional member experience. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All levels of management and staff. EXTERNAL: Members, potential members, peers in other departments or branches. QUALIFICATIONS: EDUCATION: Successful completion of High School curriculum or GED. Some college preferred, not required. EXPERIENCE: One year customer service experience in a contact center environment and/or 2+ years financial services experience. Member relationship building experience preferred, not required. KNOWLEDGE / SKILLS: Strong oral, written and interpersonal communication skills acquired through experience in a Retail setting or through a financial background. Ability to converse, demonstrate sincere concern, and build rapport while resolving problems and offering solutions to inquiries in English and/or Spanish with callers. Must be able to multi-task and work independently. Meet performance standards commensurate to grade level with efficiency and quality. Skill testing related to product knowledge. Ability to effectively and efficiently utilize all systems required to resolve member issues related to online banking and mobile wallet troubleshooting. Ability to effectively and efficiently utilize all systems required to open new sub accounts. Ability to demonstrate good decision making and obtaining guidance for situations as needed. Knowledge of intranet/internet. Aptitude for learning a variety of computer systems and using technology to solve member issues. Ability to navigate multiple computer systems, applications, and utilize search tools to find information. Bilingual skills a plus - English/Spanish. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, facsimile machine, and telephone. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. *Our Member Service Contact Center team's operating hours are Monday through Friday 7:20am to 6:30pm and Saturday 8:30am to 5:00pm. Schedules are assigned based on business needs and are subject to change. LICENSES / CERTIFICATIONS: None THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 12/4/2025

The Applications Administrator II owns the health, configuration, and daily operation of assigned enterprise applications-both on-premises and SaaS. This role handles routine support and complex incidents, plans and executes upgrades, maintains secure access and integrations, and partners with business units and vendors to keep critical member- and employee-facing systems stable, compliant, and continuously improving. Success looks like reliable applications, clear communication, well-documented changes, and measurable reductions in manual work through automation. Essential Job Functions Act as owner and primary administrator of assigned application(s). Troubleshoot issues, providing expert level support. Resolve issues or identify escalation team or vendor. Own issue until resolved. Analyze application incidents to identify root cause. Follow change control for all modifications: create change records, impact/risk assessments, peer reviews, test evidence, rollback, and post-implementation verification. Coordinate maintenance windows and stakeholder comms. Ensure successful installation and validation of vendor-provided upgrades and patches. Research, mapping, planning, testing, documentation, and coordination. Administer roles/permissions; run periodic access reviews with business owners; enforce least-privilege; maintain audit artifacts; assist with control testing and evidence for auditors. Maintain runbooks, configuration baselines, topology diagrams, and KB articles; provide enablement sessions to Service Desk and business super-users. Handle tickets via phone, email, Teams, and the service desk. Troubleshoot application errors, access issues, performance concerns, and data mismatches; validate fixes in test and production; document RCA and prevention steps. Proactively identifies and initiates process improvements, documents potential problems and resolutions. Works with automation software to streamline business processes for assigned applications. Makes decisions around application configuration for best practice and performance using vendors communicated specifications. Adheres to on-call rotation schedule. Performs other job-related duties as assigned. Requirements Position Required Qualifications Minimum Education and Experience Bachelor's degree (B.S.) or technical school and two (2) years of experience or five (5) years of application administration experience in enterprise applications or systems using automated processing tools or any combination of education and experience. Proficiency in PC software applications in a Windows environment including MS suites. Knowledge, Skills, and Abilities Understanding of information systems structures, processes, and protocols to provide sound organizational support. Ability to type 45 words per minute. Ability to read, write and speak in English. Ability to read, analyze and interpret technical procedures, program specifications, financial reports, legal documents, and government regulations. Ability to write business correspondence, reports and procedure manuals. Ability to speak effectively presenting information to groups of membership and management. Ability to communicate verbally person, virtually, and on the telephone. Ability to define problems, collect data, establish facts, draw valid conclusions, and make appropriate recommendations for resolution. Ability to apply mathematical concepts to determine and test reliability and validity. Preferred Qualifications Core financial platform experience. Process improvement experience. Proficiency in Structured Query Language (SQL) or other database tools. ServiceNow Administration certification. Hybrid Work Environment and Physical Demands Regularly required to stand, walk, sit, climb or balance; use hands to finger keys accurately when using calculator machines or computer keyboards; reach with hands and arms. Occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distant vision, and color vision. The noise level in the work environment is usually moderate. Must be able to travel independently to department and branch locations. NOTE: The job description is intended to be generic in nature. It is not an exhaustive list of all duties and responsibilities. Requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, abilities, physical demands, or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Employees who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems in a dedicated workspace. Salary Description $31/hr

Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account. The chosen manager of this role, must be willing to travel to Gulfport, MS a few times a during the year for team meetings/check-ins. The Manager of Central Systems provides strategic oversight and tactical support for assigned areas of information technologies. The role is responsible for leading the development of information technology strategies, policies, and procedures as it relates to mainframe systems infrastructure and ensures its integration with the broader IT and enterprise strategic plans. ESSENTIAL DUTIES & RESPONSIBILITIES: Recommends and leads the development of information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements as it relates to mainframe systems infrastructure and ensures its integration with the broader IT and enterprise strategic plans. Preserves assets by directing implementation/maintenance of disaster recovery, back-up processes, along with information security and control processes; manages the portfolio of Central Systems infrastructure assets and services from purchase to implementation through retirement. Collaborates with technology leaders and key enterprise software and hardware vendors to develop a clear understanding of business needs; ensures cost-effective technology solutions are in place to meet needs, and able to respond with agility to changing business priorities. Responsible for administration of disaster recovery location, providing oversight to controls and access to facility. Develops, implements, and monitors policies and controls to ensure data accuracy, security and legal and regulatory compliance. Analyzes and estimates feasibility, cost, time and compatibility of changes to hardware and software for the mainframe systems and enterprise storage infrastructure. Develops and maintains plans outlining steps and timetables for maintenance, testing and installation of operating systems software and associated components as well as for mainframe hardware and associated components. Develops and produces specifications and procedures for systems software and programs; Provides technical direction and support in the development of systems software and procedures, aligning with leadership in technology and other business lines as required. Provides direction in driving strategy with file transfer solutions to critical bank systems, exchanging files internally and externally. Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act. SUPERVISORY RESPONSIBILITIES: Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws; Provides guidance and oversight to and is responsible for the coordination and evaluation of the assigned team. Responsibilities may include interviewing, hiring and training associates; planning, assigning and directing work; performance management; associate compensation; approving expense reports; addressing concerns and resolving problems. MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE: * Bachelor's Degree, preferably in an Information Systems related field, or equivalent combination of working experience and/or training. * 5 years of expertise in mainframe systems engineering, enterprise storage and/or IT system controls. Experience in a management or leadership role in technology. * Knowledge of integrated batch testing and managed file transfer * Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Ability to write reports, business correspondence, and procedure manuals; Working knowledge of Microsoft Office products including Microsoft Word, Excel, Access, PowerPoint, and Outlook * Extensive knowledge of IBM mainframe systems hardware and software * Knowledge of SDLC, with an understanding of environment management in the lifecycle * Knowledgeable in design and implementation of efficient procedures for the distribution and release of changes to the appropriate environments; Synthesizes complex or diverse information. Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS: * Ability to work under stress and meet deadlines * Results-oriented and has a high degree of accountability, commitment and responsibility. * Ability to operate related equipment to perform the essential job functions * Ability to travel if required to perform the essential job functions * Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement. Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

TITLE: SR FINANCIAL CRIMES INVESTIGATIONS & COMPLIANCE (FCIC) GOVERNANCE ANALYST STATUS: EXEMPT REPORT TO: DIRECTOR, DEPUTY BSA OFFICER DEPARTMENT: CORPORATE COMPLIANCE PAY RANGE: $103,100.00 - $110,000.00 ANNUALLY GENERAL DESCRIPTION: As the Sr. FCIC Governance Analyst, you will serve as a strategic subject matter expert within the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and Sanctions compliance programs. This role is responsible for developing and maintaining a governance framework that aligns with regulatory requirements and best practices. The Sr. analyst plays a critical role in complex, cross-functional projects, including annual risk assessment(s), policy development, and compliance training content, while advising senior leadership on emerging risks and strategic compliance priorities. This position has an opportunity to work in a dynamic and fast-paced environment, where the contributions will directly impact G1's compliance posture and operational success of G1. FCIC is a 2LOD function providing support within Compliance organization and oversight for 1LOD functions. This position has the authority to investigate and report regulatory compliance concerns or findings to management and make recommendations for further consideration and corrective action. TASKS, DUTIES, FUNCTIONS: Develop, implement, and maintain a comprehensive enterprise-wide governance framework for the BSA/AML and sanctions program, ensuring proactive compliance and risk mitigation across all business units. Lead creation and review of policies and procedures related to BSA/AML and sanctions, ensuring they anticipate and reflect regulatory changes and best practices; recommend updates as necessary. Oversee periodic and ad-hoc risk assessments of 1LOD controls, identifying systemic vulnerabilities and driving remediation strategies in collaboration with senior leaders. Lead the evaluation and enhancement of the transaction monitoring system(s) (TMS), leveraging advanced analytics and technology to optimize detection and reporting capabilities. Serve as the subject matter expert for high-impact, cross-functional projects. Service as the primary contact for vendor management relating to contract review and risk assessment, ensuring third-party relationships meet BSA compliance standards. Prepare detailed governance metrics, compliance status, and risk findings reports and presentations for senior management and the Board, providing actionable insights and strategic recommendations. Design advanced training programs to enhance staff understanding of BSA/AML regulations and sanctions compliance, fostering a culture of compliance and ethical conduct throughout the organization. Liaise and collaborate with internal departments and external regulatory agencies to ensure effective communication and coordination regarding BSA/AML and sanctions governance, including complex projects. Key contact for internal audits and regulatory examinations, as required. Monitor regulatory developments and industry trends, leading to the implementation of innovative governance practices and continuous improvement initiatives. Mentor junior analysts and BSA compliance staff, fostering professional growth and succession planning within the compliance organization. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills are required to assist team members and departments, communicate clearly with senior management, and perform other related tasks. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment. Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All employees and business areas, as needed. EXTERNAL: Federal, state, and local law enforcement, vendors and business partners, and industry peers, as needed. QUALIFICATIONS: EDUCATION: Bachelor's degree equivalent work experience. EXPERIENCE: 7+ years of experience in financial crime compliance. Strong understanding of BSA/AML regulations, financial crime trends, and risk management practices. KNOWLEDGE / SKILLS: Solid knowledge of applicable compliance laws, rules, regulations Ability to communicate at a management level (oral and written) and work well with others in a dynamic team environment. Exhibit initiative and inspire to work with minimal supervision. Organizational skills and ability to work through multiple contemporaneous matters. Solid judgment of priorities and high integrity. Proficiency in Microsoft Word, Excel, and PowerPoint as well as Adobe Acrobat Pro and SharePoint. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Vision corrected to within normal range. Hearing within the normal range; a device to enhance hearing will be provided if needed. Some travel may be required for training and conferences. LICENSES / CERTIFICATIONS: CAMS or comparable advanced BSA/AML & Sanctions training and/or certification, preferred. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 1/9/2026

TITLE: CONTACT CENTER MEMBER SERVICE REPRESENTATIVE IISTATUS: NON-EXEMPT REPORT TO: MSCC SUPERVISOR DEPARTMENT: MEMBER SERVICE CONTACT CENTER JOB CODE: 1104 PAY SCALE: $22.50 HOURLY Must have contact center experience with banking experience being a plus GENERAL DESCRIPTION: This Member Service Representative II is an energetic and goal-oriented individual who has a passion for service excellence; providing exceptional service, utilizing effective call handling techniques to create a positive and memorable experience. The MSR II responds accurately to member inquiries by telephone in English and Spanish languages (if certified). The MSR II effectively navigates software applications and simultaneously works on multiple screens while resolving member concerns. The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry. TASKS, DUTIES, FUNCTIONS: Demonstrates advanced Credit Union knowledge, ability to resolve complex issues, digital support, and escalations with minimum guidance. Learn and retain an exceptional working knowledge of products and services. Meet and achieve established performance standards commensurate to grade level, with phone efficiency and quality in a fast-paced environment. Demonstrates understanding of member needs, concerns and or frustrations and respond by demonstrating care, concern, and an appropriate sense of urgency. Demonstrate a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. • Demonstrate superior product knowledge recommending products/services to meet the member's needs. Identify, investigate, and resolve basic and complex member concerns, as well as process and complete member transactions in a timely and efficient manner. Identify and report fraudulent activity to prevent potential loss to Credit Union. Update member and Credit Union account information efficiently and accurately. Educate members on products in an effort to retain and enhance member loyalty. Maintains ownership with the majority of their calls, requiring minimal guidance from Support. Ability to de-escalate situations, looking from several points of view and applying good judgement and critical thinking to resolve the situation. Assist members with Online /Mobile Banking complex issues and Mobile Wallet set-up. Ability to open Sub shares. Complete Regulatory Training Modules as required. Model Golden 1 core values Integrity, Reliability, Service Excellence, and Inclusion. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills required to ensure exceptional member experience. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All levels of management and staff. EXTERNAL: Members, potential members, peers in other departments or branches. QUALIFICATIONS: EDUCATION: Successful completion of High School curriculum or GED. Some college preferred, not required. EXPERIENCE: One year customer service experience in a contact center environment and/or 2+ years financial services experience. Member relationship building experience preferred, not required. KNOWLEDGE / SKILLS: Strong oral, written and interpersonal communication skills acquired through experience in a Retail setting or through a financial background. Ability to converse, demonstrate sincere concern, and build rapport while resolving problems and offering solutions to inquiries in English and/or Spanish with callers. Must be able to multi-task and work independently. Meet performance standards commensurate to grade level with efficiency and quality. Skill testing related to product knowledge. Ability to effectively and efficiently utilize all systems required to resolve member issues related to online banking and mobile wallet troubleshooting. Ability to effectively and efficiently utilize all systems required to open new sub accounts. Ability to demonstrate good decision making and obtaining guidance for situations as needed. Knowledge of intranet/internet. Aptitude for learning a variety of computer systems and using technology to solve member issues. Ability to navigate multiple computer systems, applications, and utilize search tools to find information. Bilingual skills a plus - English/Spanish. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, facsimile machine, and telephone. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. *Our Member Service Contact Center team's operating hours are Monday through Friday 7:20am to 6:30pm and Saturday 8:30am to 5:00pm. Schedules are assigned based on business needs and are subject to change. LICENSES / CERTIFICATIONS: None THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 12/4/2025

TITLE: SR. COMMERCIAL LOAN UNDERWRITER STATUS: NON-EXEMPT DEPARTMENT: BUSINESS SERVICES REPORTS TO: DIRECTOR, BUSINESS LENDING PAY SCALE: $53.74 - $70.00 HOURLY GENERAL DESCRIPTION: Responsible for the evaluation of commercial loan applications to determine credit risks have been appropriately identified and mitigated, in compliance with applicable state and federal regulations, and credit union standards. Review and analyze submitted loans for capacity, capital, character, and condition while upholding fair lending practices. This includes ensuring that loan requests meet program and product specifications or counteroffer to a product and/or program when appropriate. Communicate well supported recommendation (approval, counteroffer, suspense, denial) to applicable approver within the department. TASKS, DUTIES, FUNCTIONS: Underwrite commercial and industrial, commercial real estate, and small business loan requests and generate approval memorandums adhering to Credit Union policy and procedures. Enter financial figures into appropriate programs to generate ratios and examine data to determine credit worthiness. Compare items such as liquidity and profitability with other companies of same industry, size, and geographic location for commercial customers. Coordinate with Commercial Loan Officers with the loan process by analyzing the current credit and financial information of individuals or firms (e.g., credit reports, tax returns, financial statements, etc.) to determine the degree of risk involved in extending credit. Use independent judgment to identify risks and mitigants, prepare offerings and/or scorecards, such as risk ratings, by analyzing credit, collateral strength, and financial worthiness of loan/transaction parties. If relevant, performs ongoing credit risk management for assigned portfolio. Uphold a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Ability to analyze tax returns, credit and appraisal reports, fraud detection and other property or income related reports and documentation to ensure that information meets agency and credit union requirements. Organize and prioritize daily workload to ensure compliance to credit union policy, procedures, and established turnaround times. Cross Train to support other underwriting and credit analyst positions as needed. Interact with management to implement procedures to prioritize work within the underwriting and processing area as volume dictates. Evaluate Commercial Loan Guidelines to ensure they are aligned with the risk appetite of Golden 1 Credit Union as evidenced by the portfolio's performance. Ability to execute independent judgement on key decisions impacting the business lending unit. Support supervisor or manager with training of staff members. Performs other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to interact with members, staff, vendors, servicers, and various regulatory agencies. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All levels of Staff/Management/Members/Third Parties. EXTERNAL: Member Applicants and their related agents such as their CPA or Broker. QUALIFICATIONS: EDUCATION: Bachelor's degree or equivalent experience. EXPERIENCE: 7-10 years minimum of commercial loan experience with a financial or banking institution performing underwriting or credit analysis functions. KNOWLEDGE/SKILLS: Experiential knowledge of commercial lending requirements, all commercial loan products, commercial loan fulfillment, credit union policies and all applicable federal and state laws and regulations. Current working knowledge of Commercial Real Estate and Commercial and Industrial lending. Exceptional member service and member relations skills. Exceptional oral and written communication skills. Ability to manage multiple tasks and demands, to work independently with minimal supervision, and to meet deadlines and effectively adjust to changing priorities. Strong analytical, organizational skills and attention to detail. Understand the use of the automated loan origination system. Operate on standard Microsoft programs and other computer operations. Knowledge of generally accepted accounting principles. Demonstrated ability to work independently and interact collaboratively and cultivate partnerships across the organization. Ability to effectively communicate policy/procedures to staff to assist the supervisor and or manager with training. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Ability to travel for business, as needed. May include overnight scheduling. Occasional long work hours may be required to accomplish tasks. LICENSES/CERTIFICATIONS: #LI-Remote Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 1/9/2026

Full-time Description The position is responsible for managing a delegated portfolio of SBA 504, 7a, and USDA loans. Duties consist of gathering, analyzing and interpreting credit and financial information for existing members to assess credit quality and minimize risk and potential loss. In addition, the position is the main point of contact for ongoing monitoring and periodic assessments activities Essential Job Functions Portfolio Management & Cross-Selling: Effectively manages a portfolio of SBA and USDA loans while proactively engaging internal business partners to identify, solicit, and close cross-sell opportunities. Credit Support: Supports the SBA Business Development Officer by gathering all necessary documentation from members or prospects to facilitate the underwriting of credit requests. Ongoing Portfolio Monitoring: Assists in monitoring the loan portfolio, including but not limited to tracking financials, managing maturing notes, and performing annual reviews. Relationship Development: Builds and maintains long-term, trusted relationships with members to support business growth and retention. Exception Management: Oversees and resolves documentation exceptions including but not limited to missing tax returns, financial statements, and insurance requirements. Delinquency Oversight: Monitors past-due payments, identifies early warning signs of credit deterioration, and escalates concerns as appropriate. SBA Compliance & Eligibility Maintenance: Maintains compliance with SBA SOP, SBA Loan Servicing and Liquidation Procedures, and SBA Servicing and Liquidation Actions 7a matrix for all loan modification requests. Regulatory & Policy Compliance: Conducts all business activities in accordance with credit union policies, procedures, and applicable federal and state regulations. Internal Collaboration & Communication: Collaborates with business development officer, processor/closer, servicer and member(s) to obtain the necessary documents to analyze and obtain approval for a credit request including but not limited to collateral releases, deferments, annual reviews, maturing notes, etc. Member Engagement: Attends meetings with SBA Business Development Officers and existing or prospective members to support relationship management and deal execution. Cross-Departmental Collaboration: Engages with commercial/SBA lending teams, industry specialists, and other stakeholders to exchange insights and foster alignment. Loan Servicing: Evaluates and obtains approval for draw requests, ensuring all required documentation is submitted and acceptable, per credit union and SBA policy guidelines Other Duties as Assigned: Performs additional responsibilities as needed to support the SBA lending function and broader organizational goals. Requirements Position Required Qualifications Minimum Education and Experience High school diploma or GED and, three (3)+ years' of SBA experience in commercial loan underwriting, financial analysis or portfolio management. Knowledge, Skills, and Abilities Strong knowledge base about conventional, SBA 7(a) and SBA 504 loan programs, policies and procedures. Proficient knowledge of SBA loan servicing and liquidation SOP, and Servicing and Liquidation Matrix. Ability to identify and voice issues. Professional written, verbal communication, problem solving, and advanced interpersonal skills, along with the ability to produce quality work within tight time frames while managing multiple assignments. Exceptional attention to detail. Ability to navigate core processing systems (JHA) and department specific processing systems (Sageworks). Strong analytical and problem-solving skills. Strong work ethic, the ability to prioritize and adapt to changing deadlines, excellent communication, and the desire to work as a team to support the overall success of the credit union. Strong knowledge of Microsoft Office products including but not limited to Word, Excel, and Teams. Licenses, Training, and Certifications Required None Preferred Qualifications Four (4) year college degree in business, finance, accounting or related field. Hybrid Work Environment and Physical Demands Occasional lifting, 25 pounds or less. Sitting and standing for extended periods of time. Working on a computer for extended periods of time. Home workspace to meet work from home requirements. NOTE: The job description is intended to be generic in nature. It is not an exhaustive list of all duties and responsibilities. Requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, abilities, physical demands, or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Employees who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems in a dedicated workspace.

Title: CONSUMER LOAN SERVICING SPECIALIST Department: CONSUMER LOAN SERVICING Status: Non-exempt Reports to: SUP - CONSUMER LOAN SERVICING Pay Scale: $25.02 - $27.00 Hourly GENERAL DESCRIPTION: As a consumer loan servicing specialist, you will provide a seamless experience for our members in managing their loans, while supporting leadership with department level initiatives and testing. This experienced level position plays a crucial role in driving innovation and implementing process improvements. This position requires an advanced understanding of loan servicing operations, analytical skills, and the ability to collaborate with cross-functional teams. A specialist supports technician level staff, while supporting requests that require special handling up to vendor or project involvement. Key responsibilities include, projects, validations for system updates, new products, and product improvements. In addition, tracking production and service level agreements, quality control support, complicated research, and escalations. Team collaboration and positive communication, while demonstrating adaptability and resilience. TASKS, DUTIES, FUNCTIONS: Engage with members via phone and email, providing exceptional service and assistance with loan related inquiries,demonstrating alignment with our Mission, Vision, and Core Values. Support team in processing requests submitted through the Consumer Loan Servicing queues, email inboxes, faxes and by mail. Assist technicians and handle escalations in a solutions-based manner, as a first line attempt of resolution prior to passing to leadership. Department specific duties may include advanced servicing or subject matter expertise in the following: Service pack validation, new product testing, statement validations. Initiate and validate rate change processes on variable rate loan products. Advanced servicing of equity loans including ensuring proper closing, title research and release resolutions, fixed rate segment servicing, including letter quality controls and general oversight of demand payoff processing. Partner with accounting to research and clear differences in assigned general ledger accounts. Support AB2311 by working escalated or delayed refund processing, exception processing and letter generation. Support vehicle title perfection through planned strategies and partnerships with indirect lending teams and dealerships. Monitor and ensure posting of insurance commission income and expenses related to product protection. Support adding, cancelling, and refunding of ancillary loan products offered. Loan product portfolio management, including reporting, monitoring for errors, and onboarding new products, to include, testing and validating. Mapping and servicing electronic forms, support generating new and servicing existing. Monitor reporting, provide error resolution, with a strong focus on regulatory compliance in servicing standards. Offers or negotiates terms of residential mortgage loan. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance, including bank secrecy and anti-money laundering laws appropriate to the position. Must pass all regulatory and compliance courses and apply knowledge to daily tasks. Identify and propose processing optimization, with a digital focus, to enhance the effectiveness of servicing operations. Lead implementation of digitally focused projects. Establish a collaborative environment by actively engaging with colleagues to share best practices and ideas. Supporting training technicians and temporary employees. Mentor employees to ensure a high level of knowledge transfer. Create open and honest communication, give, and encourage feedback. Coordinate and monitor daily workflows of department. Highly engaged participation in huddles and meetings, lead meetings as needed. Support annual procedure update process. Support production reporting, ensuring service level agreements are met and work is delegated to technicians in prioritizing order. Innovate mindset with a passion for process improvement. Proactive and self-motivated. Provide additional department support and perform other tasks and duties as needed. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills required to assist staff, members, and third parties. Must possess sufficient manual dexterity to skillfully operate laptop, and other standard office equipment, such as financial calculators, cellphone, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All levels of staff. EXTERNAL:Members, vendors and third parties. QUALIFICATIONS: EDUCATION:Successful completion of high school curriculum and/or equivalent work experience. EXPERIENCE:3 or more years at a financial institution performing customer service in the financial industry in a progressively advancing role, with a focus on complex tasks and process improvement, extensive loan research and resolution, report creation and analysis, training, andmentorship experience, testing and validating experience, vehicle and home titling and release processing. Experienced level in servicing ancillary loan products. Nationwide Mortgage Licensing System (NMLS) may be required. KNOWLEDGE / SKILLS: Previous experience in customer service, financial institution experience required. In-depth knowledge of loan products, regulations, and industry best practices. Experience in consumer loan products, with emphasis on loan servicing experience. Advanced knowledge of California DMV motor vehicle regulations pertaining to vehicle titling and release regulations, credit dispute requirements and/or real estate reconveyance processes, required. Knowledge of electronic DMV titling Strong analytical and problem-solving skills Excellent communication and interpersonal skills. Detail-oriented with excellent organizational abilities. Ability to multi-task is required with a high level of accuracy. Working knowledge and ability to use Microsoft Office software and standard office equipment. Good follow-up skills. Ability to work independently. Ability to work in a fast-paced environment. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Extensive PC data entry and processing throughout the workday. Ability to travel for business, as needed, local and statewide. LICENSES / CERTIFICATIONS: THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 01/01/2025

The position is responsible for oversight and review of SBA credit functions within the credit union including review of new loan requests and approvals for completed loan presentations as well as assistance with SBA eligibility and liquidations. Essential Job Functions Responsible for review and oversight of new SBA credit opportunities. Coordinates with Chief Credit Officer (CCO) and commercial sales leadership to ensure deals are progressing through credit approval and documentation/closing process. Recommends loans for approval to those with appropriate authority or Member Business Loan Committee Supports SBA underwriting and portfolio management. Provides oversight and input regrading loan structure, SBA eligibility and terms and conditions. Maintains credit approval authority commensurate with experience and credit expertise. Understands SBA SOPs and ensures appropriate analysis is completed for preflight reports, Term sheets, and loan presentations. Provides ongoing training and mentoring for Underwriters Assists CCO and other credit officers in providing credit education throughout the organization. Maintains strong knowledge of SBA SOP's, Credit Union credit and commercial loan policies and procedures, and appropriate State and Federal compliance and regulations related to commercial lending and recommends changes based upon applicable rules and regulations. Conducts ongoing desk reviews of recently funded loans to ensure adherence to appropriate credit underwriting and SBA SOP standards. Reviews title, documentation, legal entity documentation or other information, as needed, to help mitigate risk, ensure compliance with SBA SOP and assist in the underwriting process. Provides support and assistance for special assets manager including ongoing understanding of special mention and sub-standard credits, assistance with liquidation reports for SBA loans, interaction with borrowers in liquidation, and when necessary, communication with legal counsel. Assists in development and implementation of policy and procedure for storage of special assets files. Assists with analysis and underwriting to support overflow from analysts and underwriters. Maintains strong understanding of SBA SOP for general loan program requirements and servicing/liquidation. Works closely with SBA servicing team, processor/closer, and special assets manager to support SBA loan closings, liquidations. Provides support to portfolio managers when assistance is needed to complete annual reviews, collect tickler items, make collection calls, and complete site inspections. Provides assistance and collaborates with processor/closer, during OCRM oversight audits Performs other job-related duties as assigned. Requirements Position Required Qualifications Minimum Education and Experience Four (4) year degree in business, finance, accounting or related field At least five (5) years of experience in SBA underwriting or portfolio management Knowledge, Skills, and Abilities Strong working knowledge of commercial lending, SBA 7(a) and 504 loan programs, and analysis/underwriting. Ability to interpret financial statements, tax returns and projections. In depth knowledge of SBA SOP, SBA Loan Servicing and Liquidation Procedures, and SBA Servicing and Liquidation Actions 7a matrix. Knowledge of Microsoft Officer and Microsoft Excel. In-depth knowledge of commercial and government guaranteed lending compliance and credit regulations. Professional written, verbal communication, problem solving, and interpersonal skills, along with the ability to produce quality work within tight time frames while managing multiple assignments. Ability to work on core processing systems and department specific processing systems. Strong work ethic, the ability to prioritize and adapt to changing deadlines, advanced interpersonal skills, excellent communication, and the desire to work as a team to support the overall success of the credit union. Strong knowledge base about commercial real estate, conventional and government guaranteed underwriting, policies, and procedures. Licenses, Training, and Certifications Required None Preferred Qualifications Previous credit approval authority Team leadership experience Hybrid Work Environment and Physical Demands Occasional lifting, 25 pounds or less. Sitting and standing for extended periods of time. Working on a computer for extended periods of time. Home workspace to meet work from home requirements. NOTE: The job description is intended to be generic in nature. It is not an exhaustive list of all duties and responsibilities. Requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, abilities, physical demands, or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Employees who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems in a dedicated workspace. Salary Description $96,264.82

The position is responsible for overall accountability for loan production, sales, member satisfaction, business expertise, membership growth and employee engagement results for a minimum of four retail branches. Essential Job Functions Develops and executes production strategies. Leads and influences the branch network to achieve organizational objectives. Develops, recommends, and executes compensation incentive plans. Actively supports business development efforts by developing branch leaders with skills to identify, obtain and manages key business relationships. Responsible to understand markets within their area and ensures community involvement leads to strong relationships and financial results. Contributes to the strategic direction and decisions of the credit union by providing insight and recommending actions using data gained from member and employee experiences. Must be able to analyze and presents results/recommendations effectively to credit union leadership. Accountable to designs and supports relationship banking efforts. This includes developing service strategies, reporting, as well as analyzing and presenting results to executive management. Develops and leads a team of competent and productive branch leaders, providing coaching that establishes standards of consistency throughout the network. Must maintain an understanding of all lending and business services processes to ensure production and member experience are in line with monthly and yearly organizational objectives. Must obtain certification to facilitate organizational Consultative Sales training course. Drives growth and profitability by holding accountability for integration of consultative sales tactics into day-to-day coaching efforts and all branch network training. Remains engaged with the Organizational Development team for the development of Branch Operations/Training program and execution of training practices. Responsible to lead and develop Personal Banker II and Personal Banker III programs that result in team members delivering a best in class service and sales experiences. Develops and manages the Branch Operations Manager and lead to strong results related to audits, losses, and errors. Develops and manages Consultative Sales Specialist program and drive strong sales and service results. Responsible for identifying skill and resource gaps and partner with internal groups to implement solutions. Accountable to effectively resolve complex escalated concerns submitted to the Board of Directors, NCUA or other external or internal sources. Performs other job-related duties as assigned. Requirements Position Required Qualifications Minimum Education and Experience Required Qualifications High School diploma or general education degree (GED) and five (5) years' experience in a financial institution branch operations, retail, or service industry. Three (3) years supervisory/managerial experience. Knowledge, Skills, and Abilities Registered MLO required. Knowledge of PC software applications in Windows and Word required. Ability to read, write, speak, and use proper grammar in English. Ability to read, analyze and interpret technical procedures, financial reports, legal documents, and government regulations. Ability to write business correspondence in response to sensitive inquiries or complaints. Ability to communicate verbally both in person and on the telephone. Ability to speak effectively presenting information to groups of membership and branch leadership. Ability to provide leadership support throughout Branch network. Provides counsel and assistance to branch leadership as directed. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to calculate rates, ratios, and percentages. Licenses, Training, and Certifications Required In compliance with the federal Secure and Fair Enforcement for Mortgage Licensing (S.A.F.E.) Act of 2008, Arizona Federal employees acting as Mortgage Loan Originators (MLO) must be registered with the Nationwide Mortgage Licensing System (NMLS). Prior to performing MLO duties, the registration process requires that applicants and/or current employees: electronically apply for registration, providing personal and employment information; submit fingerprints to the NMLS for an FBI criminal background check, and receive clearance from Arizona Federal regarding that FBI background check. Applicants with certain criminal convictions, including but not limited to crimes involving dishonesty or fraud, or crimes involving financial services or a financial service related business, may not qualify for the MLO designation. After successful registration, employees may perform the MLO functions. To maintain MLO registration and the ability to perform these functions, they must: renew registration on an annual basis, and update any changes to his/her registration information as needed. The MLO's registration and employment status will be available to the public on the NMLS Registry. MLOs routinely handle confidential member information and have strict requirements for maintaining the confidentiality and non-disclosure of that information. Preferred Qualifications None. Hybrid Work Environment and Physical Demands Occasionally required to stand, walk, and reach with hands and arms. Regularly required to sit; use hands to finger keys accurately when using calculator machines or computer keyboards. Occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distant vision. The noise level in the work environment is moderate. Must be able to travel independently to department, branches, dealerships, and other off-site locations. NOTE: The job description is intended to be generic in nature. It is not an exhaustive list of all duties and responsibilities. Requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, abilities, physical demands, or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Employees who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems in a dedicated workspace. Salary Description $96,264.82

Arizona Central Credit Union Ranked Top 10 Best Places to Work in AZ for 2025 "The 10 best places to work in financial services" AZBIGMEDIA Arizona Central Credit Union offers a comprehensive benefits package, including medical, dental, vision, 401k with up to 6% match, an employee assistance program, and much more. Role: A key component of this service delivery is to build long-term member relationships by identifying the financial needs of our members and offering them a Credit Union solution. In addition, the position answers and processes phone, email, and chat transactions; explains products and services; responds to problems and concerns, and directs phone calls to the appropriate department. Summary of Job Functions and Responsibilities: Identifies member financial needs and offers a solution by cross-selling products and services that will meet those needs. Assists members and potential members that call, chat, or email the credit union by answering questions and concerns and providing information regarding accounts. Perform transfers, stop payments, process loan advances, quote loan payoffs, address changes, and other transactions, and performs required research to assist members in corrections/explanation of transactions on their accounts. Hours: Monday - Friday: 8:45 am - 5:45 pm Remote work is available after three months (Hybrid). Knowledge, Skills, and Abilities: Experience: Up to six months of banking or call center experience preferred Education: A high school diploma or GED

The position is responsible for providing administrative and operational support to the risk management department for the collection of charged off loans. Essential Job Functions Sends appropriate letters, negotiate settlements, pay-offs for post charge off members. Re-establishes positive member relationship, when appropriate. Assists Collections Specialists I and II as needed. Takes lead line phone calls from the collection staff. Consults with 3rd party collection agencies to approve settlements on charge off loans placed with the agency. Works with the Bankruptcy Specialists to navigate conversations with members in Chapter 7 Bankruptcy and Dismissed Bankruptcy Members. Completes skip trace efforts to assist in delinquent account resolution. Recommends repossession and consult with repossession vendors as appropriate to secure collateral. Completes cross-training as needed for job functions within the risk team to be proficient in three of additional Risk division functions outside of normal duties. Performs other job-related duties as assigned. Requirements Position Required Qualifications Minimum Education and Experience High School diploma or general education degree (GED) and three (3) years collection experience. Knowledge, Skills, and Abilities Knowledge of computers and ability to type 25 words per minute. Ability to read, write and speak in English. Ability to skip trace and work high delinquency collections queue. Ability to write business correspondence. Ability to speak effectively to internal customers and vendors regarding complex inquiries or complaints. Ability to communicate verbally both in person and on the telephone. Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to add, subtracts, multiply and divide using whole numbers, common fractions, and decimals. Ability to assertively collect debt and hold members accountable for repayment plans. Licenses, Training, and Certifications Required None. Preferred Qualifications None. Hybrid Work Environment and Physical Demands Occasionally required to; climb or balance; stoop, kneel, crouch or crawl; or reach with arms. Frequently required to sit or stand. Regularly required to use hands to finger keys accurately when using calculator machines or computer keyboards. Occasionally is required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually moderate. Must be able to travel independently to department and branch locations. NOTE: The job description is intended to be generic in nature. It is not an exhaustive list of all duties and responsibilities. Requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, abilities, physical demands or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Employees who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems in a dedicated workspace. Salary Description $25/hr

JOB TITLE: Senior Indirect Loan Processor DEPARTMENT: Dealer Services OPS STATUS: Non-Exempt PAY RANGE: $25.40 - $27.00 Hourly GENERAL DESCRIPTION: The Senior Indirect Loan Processor position is responsible for receiving, reviewing, auditing and disbursement for new vehicle loan applications originating through Dealer Services underwriting. Engages dealerships and members in interactions that ensure Golden 1 members encounter a positive experience with the finalization and funding. This position corresponds effectively and professionally with Golden 1 members and our dealership partners via messages, e-mail, and phone to ensure accuracy of loan information, and provide member and dealership satisfaction. Required schedule: Weekends included. TASKS, DUTIES, FUNCTIONS: Receive and audit appropriate paperwork sent from the vehicle dealerships. Research and identify missing information and communicate discrepancies with dealership personnel. Gather information to satisfy loan conditions in order to determine suitability for loan funding. Correspond with dealerships and members to gather additional information to satisfy loan conditions in order to determine the suitability for loan funding. Ability to identify red flags in loan documentation in order to avoid potential fraud. Fund appropriate proceeds to dealerships with the appropriate administrative fees. Perform training, support and guidance for all Indirect Loan Processors. Identify and implement process efficiencies and submit procedural updates for approval. Identify and resolve issues that arise outside of the normal course of business. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. Perform Reconciliation and ledger maintenance to ensure timely balancing within established guidelines in accordance with corporate policy. Assist department staff with gathering information and preparation of reports. Available to work weekends and/or extended hours required to run the business, including special events as they occur. Complete daily reports, monitor and direct workflow processes, communicate daily production volume to management. Assure efficient and appropriate measures are used to achieve strategic objectives. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skill required to interact with dealerships, staff and members to perform constructive follow-up. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a typewriter, personal computer, facsimile machine, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All levels of management and staff EXTERNAL: Members, vendors, peers in financial institutions, community associations and credit union associations QUALIFICATIONS: EDUCATION: Successful completion of High School curriculum is preferred. Additional work experience may be considered in lieu of a High School diploma. EXPERIENCE: Minimum of four years in a lending environment performing contract review is preferred. Additional work experience may be considered. KNOWLEDGE/SKILLS: Strong credit analysis and research skills. Maintain knowledge lending policies & procedures. Strong oral and written communication skills. Strong interpersonal skills. Strong member relation's skills. Ability to manage high volume telephone contacts, both internal and external. Attend training provided through seminars, webinars and weekly coaching as compliance, policies/procedures, or work processes dictate. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Heavy telephone volume. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Ability to adhere to company established standards for mortgage volume and turn time expectation. LICENSES/CERTIFICATIONS: None Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 1/9/2026

TITLE: CONTACT CENTER MEMBER SERVICE REPRESENTATIVE IISTATUS: NON-EXEMPT REPORT TO: MSCC SUPERVISOR DEPARTMENT: MEMBER SERVICE CONTACT CENTER JOB CODE: 1104 PAY SCALE: $22.50 HOURLY Must have contact center experience with banking experience being a plus GENERAL DESCRIPTION: This Member Service Representative II is an energetic and goal-oriented individual who has a passion for service excellence; providing exceptional service, utilizing effective call handling techniques to create a positive and memorable experience. The MSR II responds accurately to member inquiries by telephone in English and Spanish languages (if certified). The MSR II effectively navigates software applications and simultaneously works on multiple screens while resolving member concerns. The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry. TASKS, DUTIES, FUNCTIONS: Demonstrates advanced Credit Union knowledge, ability to resolve complex issues, digital support, and escalations with minimum guidance. Learn and retain an exceptional working knowledge of products and services. Meet and achieve established performance standards commensurate to grade level, with phone efficiency and quality in a fast-paced environment. Demonstrates understanding of member needs, concerns and or frustrations and respond by demonstrating care, concern, and an appropriate sense of urgency. Demonstrate a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. • Demonstrate superior product knowledge recommending products/services to meet the member's needs. Identify, investigate, and resolve basic and complex member concerns, as well as process and complete member transactions in a timely and efficient manner. Identify and report fraudulent activity to prevent potential loss to Credit Union. Update member and Credit Union account information efficiently and accurately. Educate members on products in an effort to retain and enhance member loyalty. Maintains ownership with the majority of their calls, requiring minimal guidance from Support. Ability to de-escalate situations, looking from several points of view and applying good judgement and critical thinking to resolve the situation. Assist members with Online /Mobile Banking complex issues and Mobile Wallet set-up. Ability to open Sub shares. Complete Regulatory Training Modules as required. Model Golden 1 core values Integrity, Reliability, Service Excellence, and Inclusion. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills required to ensure exceptional member experience. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All levels of management and staff. EXTERNAL: Members, potential members, peers in other departments or branches. QUALIFICATIONS: EDUCATION: Successful completion of High School curriculum or GED. Some college preferred, not required. EXPERIENCE: One year customer service experience in a contact center environment and/or 2+ years financial services experience. Member relationship building experience preferred, not required. KNOWLEDGE / SKILLS: Strong oral, written and interpersonal communication skills acquired through experience in a Retail setting or through a financial background. Ability to converse, demonstrate sincere concern, and build rapport while resolving problems and offering solutions to inquiries in English and/or Spanish with callers. Must be able to multi-task and work independently. Meet performance standards commensurate to grade level with efficiency and quality. Skill testing related to product knowledge. Ability to effectively and efficiently utilize all systems required to resolve member issues related to online banking and mobile wallet troubleshooting. Ability to effectively and efficiently utilize all systems required to open new sub accounts. Ability to demonstrate good decision making and obtaining guidance for situations as needed. Knowledge of intranet/internet. Aptitude for learning a variety of computer systems and using technology to solve member issues. Ability to navigate multiple computer systems, applications, and utilize search tools to find information. Bilingual skills a plus - English/Spanish. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, facsimile machine, and telephone. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. *Our Member Service Contact Center team's operating hours are Monday through Friday 7:20am to 6:30pm and Saturday 8:30am to 5:00pm. Schedules are assigned based on business needs and are subject to change. LICENSES / CERTIFICATIONS: None THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 12/4/2025

TITLE: CONTACT CENTER MEMBER SERVICE REPRESENTATIVE IISTATUS: NON-EXEMPT REPORT TO: MSCC SUPERVISOR DEPARTMENT: MEMBER SERVICE CONTACT CENTER JOB CODE: 1104 PAY SCALE: $22.50 HOURLY Must have contact center experience with banking experience being a plus GENERAL DESCRIPTION: This Member Service Representative II is an energetic and goal-oriented individual who has a passion for service excellence; providing exceptional service, utilizing effective call handling techniques to create a positive and memorable experience. The MSR II responds accurately to member inquiries by telephone in English and Spanish languages (if certified). The MSR II effectively navigates software applications and simultaneously works on multiple screens while resolving member concerns. The ideal candidate will proactively engage members to achieve their financial goals in a consultative approach as part of the solution to their inquiry. TASKS, DUTIES, FUNCTIONS: Demonstrates advanced Credit Union knowledge, ability to resolve complex issues, digital support, and escalations with minimum guidance. Learn and retain an exceptional working knowledge of products and services. Meet and achieve established performance standards commensurate to grade level, with phone efficiency and quality in a fast-paced environment. Demonstrates understanding of member needs, concerns and or frustrations and respond by demonstrating care, concern, and an appropriate sense of urgency. Demonstrate a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position. • Demonstrate superior product knowledge recommending products/services to meet the member's needs. Identify, investigate, and resolve basic and complex member concerns, as well as process and complete member transactions in a timely and efficient manner. Identify and report fraudulent activity to prevent potential loss to Credit Union. Update member and Credit Union account information efficiently and accurately. Educate members on products in an effort to retain and enhance member loyalty. Maintains ownership with the majority of their calls, requiring minimal guidance from Support. Ability to de-escalate situations, looking from several points of view and applying good judgement and critical thinking to resolve the situation. Assist members with Online /Mobile Banking complex issues and Mobile Wallet set-up. Ability to open Sub shares. Complete Regulatory Training Modules as required. Model Golden 1 core values Integrity, Reliability, Service Excellence, and Inclusion. Perform other duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK: Effective oral and written communication skills required to ensure exceptional member experience. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, and telephone. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: All levels of management and staff. EXTERNAL: Members, potential members, peers in other departments or branches. QUALIFICATIONS: EDUCATION: Successful completion of High School curriculum or GED. Some college preferred, not required. EXPERIENCE: One year customer service experience in a contact center environment and/or 2+ years financial services experience. Member relationship building experience preferred, not required. KNOWLEDGE / SKILLS: Strong oral, written and interpersonal communication skills acquired through experience in a Retail setting or through a financial background. Ability to converse, demonstrate sincere concern, and build rapport while resolving problems and offering solutions to inquiries in English and/or Spanish with callers. Must be able to multi-task and work independently. Meet performance standards commensurate to grade level with efficiency and quality. Skill testing related to product knowledge. Ability to effectively and efficiently utilize all systems required to resolve member issues related to online banking and mobile wallet troubleshooting. Ability to effectively and efficiently utilize all systems required to open new sub accounts. Ability to demonstrate good decision making and obtaining guidance for situations as needed. Knowledge of intranet/internet. Aptitude for learning a variety of computer systems and using technology to solve member issues. Ability to navigate multiple computer systems, applications, and utilize search tools to find information. Bilingual skills a plus - English/Spanish. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including a financial calculator, personal computer, facsimile machine, and telephone. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. *Our Member Service Contact Center team's operating hours are Monday through Friday 7:20am to 6:30pm and Saturday 8:30am to 5:00pm. Schedules are assigned based on business needs and are subject to change. LICENSES / CERTIFICATIONS: None THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 12/4/2025

JOB TITLE: Consumer Credit Analyst IIIDEPARTMENT: Consumer Direct Lending Ops STATUS: Non-Exempt GENERAL DESCRIPTION: Consumer Credit Analyst III is responsible for performing risk analysis for complex secured and unsecured consumer loans. The Credit Analyst reviews, analyzes, and evaluates consumer loan applications and based on their judgment approve, modify or deny consistent with credit union guidelines. Consumer Credit Analyst III must clearly document and communicate the reasoning for their decision. Maintain and strengthen relationships with members, and internal/ external originators. A Credit Analyst III will mentor less senior analysts and be prepared to assist in more complex credit decisions or approve transactions outside of other's lending authority. Maintain a thorough understanding of the credit union's underwriting standards, risk philosophy, credit culture and market conditions. Exhibits good leadership ability. TASKS, DUTIES, FUNCTIONS: Review, analyze, and evaluate loan applications based on established credit union policies and apply knowledge of underwriting procedures and risk mitigation techniques to approve, counter, or deny consumer loan applications by: Review and ensure the transaction is accurate, complete and compliant. Analyze credit history to determine propensity for repayment. Analyze income and financial statements to determine ability to repay. Evaluate required documentation for accuracy and truthfulness. Apply fraud detection and prevention techniques. Utilize the credit reports to calculate key lending ratios to determine capacity, credit utilization, and Loan to Value. Ensure application request are in line with credit union guidelines, identify mitigating factors and render judgmental decisions within their designated loan authority. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance- including bank secrecy, anti-money laundering, Fair Lending and Truth in lending laws appropriate to the position. Responsible for receiving and initiating escalated phone inquiries and must communicate and interact with originator and external business partners to provide information or reasoning regarding loan decision. Effectively address and resolve all complaints or issues raised by members, internal staff and business partners. Gather information, perform analysis, and prepare reports as directed by management. Assist with training originators regarding lending policies, process or procedures, administering lending promotional campaigns. Make recommendations and assist with updating product, policy and procedure materials pertaining to consumer lending. Assist in the preparation of training and/or lending presentations. Train personnel on lending policies and procedures. Provide work direction, feedback and training to less experienced staff. Mentor others in credit decision making and department procedures and policies. Perform upgrade validations pertaining to lending systems. Understand the use of the automated loan origination system and recommend efficiency improvements. May act as a team lead and provide performance feedback to less senior consumer credit analysts. May act as a backup in absence of Supervisor. Perform other Lending duties as assigned. PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS: Effective oral and written communication skills required to interact with staff, and members to perform constructive follow up on member loan requests, inquiries, and concerns. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine and telephone. Ability to work required hours which may include weekend shifts and work hours after 6:00 p.m. Some travel may be required. ORGANIZATIONAL CONTACTS & RELATIONSHIPS: INTERNAL: Management group and all levels of staff. EXTERNAL: Members and external originators. QUALIFICATIONS: EDUCATION: Successful completion of High School curriculum is required. Associates degree is preferred. EXPERIENCE: : Minimum 7 year in consumer lending, in a judgmental lending environment where LOS is used as a guide to make decisions and 4 years of experience reviewing, analyzing, evaluating loan applications and rending judgmental decisions. KNOWLEDGE/SKILLS: Strong analytical, organizational skills and attention to detail. Ability to calculate figures and amounts. Ability to use logical reasoning when interpreting facts and make objective observations, examinations, evaluations and recommendations. Remain knowledgeable on key trends in the financial services industry that impact loan quality and underwriting. Solid interpersonal, oral and written communication skills to build and maintain professional relationships with originator and members. Good leadership abilities. Extensive knowledge of consumer loan underwriting, credit analysis and reporting. Possess a high degree of integrity to use judgment to make appropriate and fair lending decisions on behalf of the credit union. Comprehensive understanding of both branch and indirect credit union lending policies. Ability to sell and promote product lines, and back up lending decisions in a way that enhance originator relationships. Time and queue management skills to effectively prioritize multiple objectives. Intricate understanding of regional lending market conditions and collateral values. Understand the use of the automated loan origination system. Operate on standard Microsoft programs and other computer operations. Stay up to date on changes within the department, organization, industry and current market conditions. Must work well in a fast paced and flexible production-oriented department. Analytical skills to include reviewing and understanding complex paystub and personal and corporate tax return documents. PHYSICAL REQUIREMENTS: Prolonged sitting throughout the workday with occasional mobility required. Corrected vision within the normal range. Hearing within normal range. A device to enhance hearing will be provided if needed. Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc. Must be flexible with scheduling, including evenings, weekends, and holidays. LICENSES/CERTIFICATIONS: None Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. THIS PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE'S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION'S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME. REV. 1/9/2026

Thank you for your interest in our company! To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. The email address used in establishing your account will be used to correspond with you throughout the application process. Please be sure and check the spam folder. You may review, modify, or update your information by visiting and logging into your account. The chosen manager of this role, must be willing to travel to Gulfport, MS a few times a during the year for team meetings/check-ins. The Manager of Central Systems provides strategic oversight and tactical support for assigned areas of information technologies. The role is responsible for leading the development of information technology strategies, policies, and procedures as it relates to mainframe systems infrastructure and ensures its integration with the broader IT and enterprise strategic plans. ESSENTIAL DUTIES & RESPONSIBILITIES: Recommends and leads the development of information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements as it relates to mainframe systems infrastructure and ensures its integration with the broader IT and enterprise strategic plans. Preserves assets by directing implementation/maintenance of disaster recovery, back-up processes, along with information security and control processes; manages the portfolio of Central Systems infrastructure assets and services from purchase to implementation through retirement. Collaborates with technology leaders and key enterprise software and hardware vendors to develop a clear understanding of business needs; ensures cost-effective technology solutions are in place to meet needs, and able to respond with agility to changing business priorities. Responsible for administration of disaster recovery location, providing oversight to controls and access to facility. Develops, implements, and monitors policies and controls to ensure data accuracy, security and legal and regulatory compliance. Analyzes and estimates feasibility, cost, time and compatibility of changes to hardware and software for the mainframe systems and enterprise storage infrastructure. Develops and maintains plans outlining steps and timetables for maintenance, testing and installation of operating systems software and associated components as well as for mainframe hardware and associated components. Develops and produces specifications and procedures for systems software and programs; Provides technical direction and support in the development of systems software and procedures, aligning with leadership in technology and other business lines as required. Provides direction in driving strategy with file transfer solutions to critical bank systems, exchanging files internally and externally. Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act. SUPERVISORY RESPONSIBILITIES: Carries out supervisory responsibilities in accordance with the organization's policies, procedures and applicable laws; Provides guidance and oversight to and is responsible for the coordination and evaluation of the assigned team. Responsibilities may include interviewing, hiring and training associates; planning, assigning and directing work; performance management; associate compensation; approving expense reports; addressing concerns and resolving problems. MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE: * Bachelor's Degree, preferably in an Information Systems related field, or equivalent combination of working experience and/or training. * 5 years of expertise in mainframe systems engineering, enterprise storage and/or IT system controls. Experience in a management or leadership role in technology. * Knowledge of integrated batch testing and managed file transfer * Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; Ability to write reports, business correspondence, and procedure manuals; Working knowledge of Microsoft Office products including Microsoft Word, Excel, Access, PowerPoint, and Outlook * Extensive knowledge of IBM mainframe systems hardware and software * Knowledge of SDLC, with an understanding of environment management in the lifecycle * Knowledgeable in design and implementation of efficient procedures for the distribution and release of changes to the appropriate environments; Synthesizes complex or diverse information. Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS: * Ability to work under stress and meet deadlines * Results-oriented and has a high degree of accountability, commitment and responsibility. * Ability to operate related equipment to perform the essential job functions * Ability to travel if required to perform the essential job functions * Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an "undue hardship" then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement. Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

The position is responsible for a vital role to the origination process by coordinating with members, lenders, sales agents, and escrow companies, collaborating cross-functionally to sustain an efficient closing process while adhering to strict deadlines. Responsible for analyzing business loan structures to determine the appropriate due diligence required based on risk, policy and regulatory guidelines. Ensuring loans are documented and funded in accordance with the credit approval and or purchase contract. This position is to provide an excellent member experience both internally and externally while ensuring all compliance requirements are met. Essential Job Functions Reviews and understands complex loan approvals to determine borrower, collateral, guarantor, loan structure requirements, determines due diligence requirements and prepares a closing checklist accordingly. Understands, determines and obtains appropriate approval for compliance requirements, such as Commercial Customer Identification Program (CIP), BSA, ECOA, OFAC, etc. Communicates proactively with the borrower(s), sales, credit, external partners and 3rd party vendors while ensuring the credit union meets the closing deadlines an expectation of the borrower. Orders and reviews third party reports, such as, preliminary title reports, flood certifications, Certificate of Good Standing, UCC searches, site visits, insurance certificates, lien / judgment, Tax Transcripts, and any other required reports as necessary. Determines promptly and accurately when underwriting approval conditions have been satisfied or takes appropriate corrective action to resolve discrepancies while escalating questions or disputes to appropriate level when needed. Coordinates the closing with all parties concerned including internal and external attorneys (as applicable), title companies, members, relationship manager, and Documentation Specialist to ensure funding deadlines and expectations are met. Prepares the loan funding and disbursement by drafting lender's instructions, reviews settlement statements, completes verbal verification of wiring instructions and balances the loan disbursement with escrow/title. Submits the loan file for Quality Assurance Review and resolves any identified discrepancies prior to requesting loan documents be drafted by the Doc Specialist. Reviews loan documents to identify and resolve documentation errors such as, dates, vesting, legal descriptions, and other relevant data to ensure accuracy prior to releasing drafts documents to the sales team. Manages workload by monitoring the pipeline report and tracking work in progress to ensure internal (SLAs) are met. Processes Adverse Actions requests as assigned. Reviews executed loan documents to verify signatures, dates, and other relevant data prior to funding and verifies closing conditions are met. Organizes electronic files according to Sageworks/Synergy standards and understands the loan origination system. Inputs applicable ticklers accordingly prior to boarding and collects trailing post close documents such as, UCC-1 fixture filings, recorded DOT, Subordinations, Leases, final title policies. Sends originals documents to the vault as necessary. Enters data and maintains accuracy in commercial loan origination system. Ensures all items are filed with centralized documentation system (Synergy). Provides guidance and training to Commercial Loan Processor & Closer I's & II's. Able to perform all responsibilities with minimal supervision and additional duties as assigned. Performs other job-related duties as assigned. Requirements Position Required Qualifications Minimum Education and Experience High School diploma or GED seven-ten (7-10) years' experience in closing commercial loans or two (2) years' experience supporting a volume of 13-18 commercial loan closings per month along with compliance and documentation regulations. Knowledge, Skills, and Abilities Professional written, verbal communication, problem solving, and interpersonal skills, along with the ability to produce quality work within tight time frames while managing multiple assignments. Ability to work on core processing systems (Symitar/Silverlake) and department specific processing systems (Sageworks / Laser Pro). Knowledge of Microsoft Office and JHA. Strong work ethic, the ability to prioritize and adapt to changing deadlines, advanced interpersonal skills, excellent communication, and the desire to work as a team to support the overall success of the credit union. Strong knowledge base about conventional policies and procedures. Preferred Qualifications Bachelor's degree or any relevant industry certification. Sageworks experience. Licenses, Training, and Certifications Required None. Hybrid Work Environment and Physical Demands Occasional lifting, 25 pounds or less. Sitting and standing for extended periods of time. Working on a computer for extended periods of time. NOTE: The job description is intended to be generic in nature. It is not an exhaustive list of all duties and responsibilities. Requirements listed in the above qualifications and physical requirements are representative of the knowledge, skill, abilities, physical demands, or work environment required or encountered that must be met by an employee to successfully perform each duty and each function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Employees who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems in a dedicated workspace. Salary Description $28 / hr