SAP Presales Applications Management Services (AMS)
Field technician job at DXC Technology
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. Location: Hybrid with up to 50% travel to client location. Candidates located within 25 miles of a DXC office will be required to work onsite 2 times per week.Overview: The SAP Presales SME for Applications Management Services (AMS) role supports SAP business development activities and reports directly to the SAP AMS Leader. The candidate will act as a key contributor in crafting SAP AMS solutions, responding to RFPs, and engaging with prospective clients through presentations and orals. The position demands in-depth SAP functional and technical expertise, strong communication skills, and the ability to build trust with high-level IT and business stakeholders. The SME will work collaboratively to refine solution approaches, support proposal development, and help drive successful SAP AMS pursuits.Key Responsibilities
Support presales efforts for SAP AMS opportunities by developing solution components, preparing proposals, and participating in client orals and presentations.
Collaborate with the SAP leadership, sales, and delivery teams to design AMS solutions that meet client requirements and align with broader enterprise objectives.
Respond to RFPs and RFIs by assembling relevant SAP AMS materials, ensuring all documentation is clear, accurate, and compelling.
Present SAP AMS solution concepts to senior IT and business leaders, articulating business value and technical differentiators.
Assist in discovery sessions, solution workshops, and requirements gathering activities to inform solution design and proposal content.
Conduct research and analysis on client environments and market trends to enhance AMS solution positioning.
Coordinate with cross-functional teams to ensure solution integrity and delivery readiness.
Support transition and onboarding activities for new AMS engagements as needed.
ITSM and Operational Support
Incorporate ITSM principles into AMS solution design, including incident, change, and release management frameworks.
Ensure proposed AMS models support SLA adherence, service continuity, and operational excellence.
Advise on governance structures and escalation protocols for AMS delivery.
Qualifications and Experience
Bachelor's degree in Computer Science, Information Systems, Business, or related field.
10+ years of SAP experience, with a focus on AMS, presales, and solution architecture.
Proven success in client-facing roles involving SAP service positioning and deal shaping.
Deep understanding of SAP technologies including S/4HANA, RISE, and BTP.
Experience integrating SAP services into broader enterprise transformation programs.
Preferred Qualifications
Advanced degree or certifications (e.g., PMP, MBA, SAP Solution Architect).
Experience with multi-portfolio pursuits and cross-domain solutioning.
Familiarity with ITSM platforms (e.g., ServiceNow) and AMS delivery models.
Bilingual (Spanish/English) skills are desired.
Work Environment
Fast-paced, collaborative environment with a mix of strategic and tactical responsibilities.
Requires engagement across time zones and coordination with diverse stakeholder groups.
Opportunity to influence portfolio strategy and shape client transformation journeys.
Please note: The client is in a controlled goods program environment and must comply with the International Traffic in Arms Regulations (ITAR), which mandates that all applicants be U.S. Persons.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings Link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here
.
Auto-ApplySr. Tech BDM, US Fed HPC/Adv Comp
Arlington, VA jobs
Would you like to be part of a team that is redefining the IT industry for the Federal market? Amazon Web Services (AWS) is leading the next paradigm shift in computing, and the AWS Government Regions team is seeking an experienced Senior Technical Business Development Manager to develop and lead go-to-market strategies for HPC/Accelerated Compute solutions in the federal and regulated industry space. In this role, you will focus on identifying and developing business development and growth strategies that address critical HPC requirements for AWS Government Regions customers, while building and executing campaigns that drive out-year growth. The ideal candidate will possess deep understanding of cloud computing and HPC architectures and operations (on-prem and/or cloud); demonstrated experience executing HPC campaigns in the US federal market (on-prem and/or cloud); and proven success influencing product management and introducing new products into federal and regulated markets. Knowlege/experience with controlled unclassified and classified cloud computing infrastructure and applicable compliance and security requirements preferred. You will be responsible for developing partnership and deal strategies, managing strategic customer relationships, and driving top-line revenue growth for the federal HPC business. Success in this role requires the ability to think strategically about business, product, and technical challenges, while effectively working with cross-functional teams and driving performance goals. Candidates must be able to craft compelling value propositions, develop business case/financial proposals, and influence technical decisions at senior and executive levels.
Key job responsibilities
As a Sr. Technical Business Development Manager, HPC/Advanced Computing, you will:
• Research, identify and develop strategies to expand business in HPC for federal and regulated industry customers in AWS regions, with particular emphasis on AWS Government Regions adoption; including creation of new capabilities and solution sets to meet customer requirements and address emerging trends.
• Work with cross functional teams (sales, solutions architecture, product engineering, etc.) to validate customer requirements, perform feasibility studies and proofs of concept, and define and drive pathways to production adoption.
• Identify specific customer segments, industry verticals and partner markets to approach with targeted value propositions and business case proposals for HPC in AWS Government Regions. Work with the AWS capture, sales and partner development teams to build and qualify pipeline and support partner/customer engagement through the entire sales and business development cycle.
• Research and develop business cases to support detailed product feature requests for federal and regulated industry HPC use cases and workload classes.
• Define, develop and manage HPC-focused AWS programs and initiatives tailored to US Federal and regulated industry customers.
• Collect, create, and manage the creation of sales and marketing collateral to facilitate the business development process.
• Monitor customer onboarding and adoption; develop approaches to increase adoption, revenue growth rates and workload retention rates for HPC workloads in AWS Government Regions.
This position requires that the candidate selected be a US citizen and obtain and maintain an active TS/SCI security clearance.
BASIC QUALIFICATIONS- Bachelor's degree
- Experience developing strategies that influence leadership decisions at the organizational level
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience explaining complex technical concepts to various business and technical audiences
- Experience in ownership of projects and communicating timelines and executing independently
- 7+ years of a combination of architect/operator, business development, sales, and/or product management experience in HPC, specifically for solutions targeted to Defense and National Security and US federal government use (US federal agencies, Defense Industrial Base, federal system integrator, HPC OEM or enterprise software development industry)
- Strong presentation, verbal communication, written skills and the ability to articulate complex concepts to cross functional audience
PREFERRED QUALIFICATIONS- MBA
- Strong technical competency in the areas of cloud computing, web services and enterprise software.
- Strong organizational skills and attention-to-detail along with the ability to multi-task and prioritize well in a fast paced, dynamic work environment.
- Strong analytical orientation; comfort using databases/analytical tools and making data-based decisions
- Experience with compliance/security regimes germane to Defense and National Security and the broader US Federal market (e.g. DoD SRG, ICD503, NIST, CMMC, ITAR, DFARS, FedRAMP, FIPS).
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,200/year in our lowest geographic market up to $220,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
Network Install Technician, Infrastructure Delivery
Mesa, AZ jobs
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon is looking for an Infrastructure Delivery Installation Technician to join our growing team within infrastructure operations. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network.
To be successful in this role you should possess technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. In addition, you must possess strong analytical skills with demonstrated problem solving ability. You will be able to leverage your experience exercising high levels of initiative, judgment, and diplomacy.
Additionally, all candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful.
Physical Requirements:
All physical requirements are expected with reasonable accommodations:
• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
• Working in cramped and/or elevated and/or noisy environments
• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
Key job responsibilities
• Moving and implementing large enterprise equipment
• Installing Fiber and Copper cabling and patching cabling between equipment
• Ensuring proper safety and security standards are maintained during cabling and rack installation,
• Following well established hardware installation procedures and break-fix activities
• Safely using material handling tools and equipment
Traveling within and outside of regional work area is required.
About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS- High school or equivalent diploma
- 2+ year of experience in any of the following or similar technical or vocational roles: Computer Hardware Repair, Infrastructure Cabling, Network Deployment, Data Center Operations, Technical Project Management
PREFERRED QUALIFICATIONS- Industry standard certifications (CompTIA, CCENT, Network+)
- Knowledge of network cabling, optic types, and test equipment
- Experience with cabling infrastructure best practices and methodologies
- Experience with medium to large, complex project scopes and ambiguous details within work environment
- Knowledge of major Command Line Protocols (Cisco IOS, JunOS, GNU/Linux) and common Networking Protocols (BGP, OSPF)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $55,900/year in our lowest geographic market up to $125,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
Endpoint Support Technician
Sacramento, CA jobs
📍 Sacramento, CA (100% Onsite)
🕒 12-Month Contract
💰 $33-$43/hour
🏭 Industry: Utilities
About the Role
A leading utilities organization is seeking an Endpoint Support Technician to provide hands-on IT operational support within IT Platform Services. This role will play a key part in a Windows 11 Lifecycle initiative while supporting daily endpoint operations across multiple office locations.
This is a fully onsite, customer-facing role ideal for a technician who enjoys troubleshooting, hardware lifecycle support, and working in a structured enterprise environment.
Key Responsibilities
Provide onsite IT endpoint support across multiple office locations
Support Windows 11 lifecycle initiatives, including deployments and user assistance
Perform desktop, laptop, and peripheral hardware/software troubleshooting
Execute computer lifecycle replacements and hardware refreshes
Conduct user, hardware, and software inventory management
Support conference rooms, committee meetings, and board meetings
Log, track, and resolve issues through the client ticketing system
Maintain consistent client support during standard business hours
Occasionally travel between local office locations using a personal vehicle
Required Qualifications
Minimum 2 years of enterprise IT support experience
Recent hands-on technical support experience (within the last 3 years)
Strong experience troubleshooting Windows 11
At least 2 years supporting desktops, laptops, and tablets in a domain environment
At least 2 years of Windows OS and user profile support
Imaging and deployment experience (minimum 2 years)
Experience installing, maintaining, and diagnosing computer hardware and peripherals
Experience with OS and hardware lifecycle replacements
Ability to travel between local office locations (within Sacramento)
Preferred Qualifications
CompTIA certification (A+ or similar)
Experience with ServiceNow or similar ticketing systems
Software installation and deployment experience
Strong troubleshooting skills for software-related issues
Field Service Specialist II
Los Angeles, CA jobs
Ergotron, Inc. is a global leader in designing ergonomic solutions that connect people and technology to enhance human performance, health and happiness. Using the Technology of Movement™, Ergotron builds products and custom solutions that help people feel a new sense of energy in healthcare, industrial and office settings, both at home and on-site.
Through its 40-year history, Ergotron has led the industry with innovative, professional-grade products and customer-focused service. The company has earned more than 200 patents and established a growing portfolio of award-winning brands including WorkFit and CareFit™, and patented Constant Force™ and LiFeKinnex™ technologies. Ergotron is headquartered in St. Paul, Minnesota, with a presence in North America, EMEA and Asia Pacific. For more information, please visit *****************
Position Summary:
The Field Service Specialist is responsible for providing technical support, installation, maintenance, and repair of Ergotron equipment at customer site. This role requires strong technical skills, excellent customer service, and the ability to troubleshoot and resolve issues in a timely manner. The specialist will work closely with customers to ensure optimal performance and satisfaction with all Ergotron branded products.
Position Responsibilities:
Perform on-site installations, maintenance, and repairs of Ergotron equipment.
Diagnose and troubleshoot equipment malfunctions, providing effective solutions to restore functionality.
Fullfill paid for service, including regular inspections and preventive maintenance on equipment to ensure peak performance.
Document service visits, including repairs performed and parts used, in the company's service management system.
Maintain timely and accurate expense reporting and submissions.
Respond to customer inquiries and issues promptly and professionally.
If applicable, maintain a well-stocked van inventory of necessary parts and tools for service calls.
Effectively manage time tracking as outlined in policy stated in employee resource guide.
Travel to customer locations as assigned, travel up to 100% is required.
If applicable, assist in managing the relationship with customer for assigned account(s).
Responsible for timely and accurate updating of all required systems and programs necessary for sales operations including Salesforce and others as appropriate to ensure customer data is well maintained and documented.
Additional duties as requested.
Supports “Lean Business Enterprise” initiatives for continuous process improvement and waste elimination.
Position Requirements (Knowledge and Experience):
Associates of Arts (AA) or Bachelors in BS/BA Degree in Business Administration, Computer Science, or related field preferred.
2-5 years experience in field service or technical support roles.
Strong mechanical and electrical troubleshooting skills.
Experience with electronic testing equipment (multimeters, etc.)
Excellent communication and interpersonal skills.
In healthcare environment, required to adhere to all site level vaccine and screening requirements.
Ability to work independently and manage time effectively.
Proficient in Microsoft Office (including Excel, PowerPoint and Outlook), ERP and Salesforce.
Must be able to perform the physical requirements of the job as described to you for the position.
Valid driver's license with safe driving record.
Benefits:
Being able to solve complex problems within a passion-filled environment is rewarded by a comprehensive and competitive benefits package, allowing for work and life balance.
At Ergotron, we are committed to moving you forward with leading benefits and reward programs. Beyond a fast-paced, innovative work environment, we offer a comprehensive and competitive pay and benefits package, including but not limited to; medical, dental, vision, life, disability, tuition reimbursement, 401k with match, and an Employee Assistance Program (EAP).
We work hard and we recharge. With five weeks of Paid Time Off (PTO), eleven paid holidays and summer hours our employees have ample time throughout the year to spend with family and friends, traveling or relaxing.
We are proud to support our employees and their growing families by offering ten weeks of paid maternity leave, four weeks of paid paternity leave, and three days of paid grandparents leave.
Both our newest and our most tenured employees are formally recognized. Our career milestones program ensures that our new team members feel welcome and rewards employees at five years, ten years, fifteen years and beyond.
ONE Core Values:
Customer-Centric Innovation
Built to Last
Always Improving
Integrity
Desktop Support Technician
Sunnyvale, CA jobs
Attention! Are you a Desktop Support Technician with about 3 + years of experience?
Do you have strong Mac/JAMF support experience?
We have an excellent ON-SITE project in Sunnyvale, CA - This role is on site 5x a week.
This is a long-term contract with a client that is 75% mac so recent and strong mac support experience is required.
The pay is $45.00 an hour w2.
The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.
Be the face of IT to corporate employees in the respective office location.
Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
Work to improve the procurement and asset management practices for IT hardware and software.
Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
Work with Finance and IT leadership to manage budgets and costs for IT spend.
Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
Participate in after-hours, on-call support rotation.
Could be required to lift laptops and other IT equipment, boxed or unboxed, up to 35lbs.
Required Skills:
3+ years of IT end user support experience in a Windows and MAC environment
Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
Customer focused approach to delivering excellent service and support to internal customers.
ENDPOINT SUPPORT TECHNICIAN
Sacramento, CA jobs
HI
We are looking for
ENDPOINT SUPPORT TECHNICIAN OR SYSTEM SUPPORT TECHNICIAN OR IT SUPPORT TECHNICIAN
12+ Months
Onsite-100%
Sacramento, CA
Should have experience in
IT Platform Services and for the 2025 Windows 11 Lifecycle Support
For More Details feel free to reach
Thanks
Bennedick Sakayaraj
Team Lead -US IT Recruitment
Email - ******************************
Desktop Technician
Mountain View, CA jobs
Duties may include, but are not limited to, the following:
1. Test, install, troubleshoot, and maintain desktop hardware and software, such as desktop computers, related peripherals, software applications, and printers.
2. Test, install, troubleshoot, and maintain telecommunication hardware and software, such as desktop phone sets, related peripherals, software applications, and City- approved PDAs and cell phones.
3. Operate, input data, and perform program/procedure maintenance on designated technology systems; provide documentation, testing, implementation, and maintenance; and provide application support as assigned.
4. Interface with end-users; and resolve problems and complaints.
5. Develop lesson plans and assist in training staff in desktop software applications.
6. May provide recommendations on desktop standards, such as hardware and software, and provide technical support for these platforms and applications.
7. Keep current on technical advances in desktop hardware and software related to equipment utilized by the City.
8. Evaluate obsolescence of desktop equipment and recommend replacement when appropriate.
9. Be familiar with fundamental network and network devices, such as printers, PDAs, etc.
10. Transport, install, and configure desktop and technology-related equipment; and maintain departmental equipment inventories.
11. Perform other related duties as assigned.
Certification:
A+, AND N+ (NETWORK+ CERTIFICATION)
Desktop Support Technician
Phoenix, AZ jobs
Job Title: Desktop Support Tech
Pay Rate: $21.50/hr on W2
Duration: 06+ Months (Possibility of Extension)
The L2 Deskside Support Technician provides on-site, second-level IT support at customer locations. This role ensures smooth operations by troubleshooting hardware, software, and network issues, supporting end-user devices, and collaborating with technical teams to deliver high-quality service.
Key Responsibilities
• Provide hands-on support for desktops, laptops, mobile devices, printers, video conferencing equipment, and peripherals
• Troubleshoot and resolve incidents related to network and computing devices, escalating when necessary
• Support remote engineering teams in application packaging, software distribution, image management, MDM, virtualization, and workspace security
• Deliver priority services for executive and VIP users
• Maintain accurate documentation in ServiceNow and contribute to reporting requirements
• Perform IMAC (Install, Move, Add, Change) and break-fix activities
• Carry out preventative maintenance and follow SME instructions for infrastructure support
• Ensure exceptional customer service and professional communication across organizational levels
Technical Skills
• Strong knowledge of Windows and Mac OS, including installation, upgrades, and troubleshooting
• Experience with Apple iOS devices (iPhones, iPads) setup, reinstall, and support
• Expertise in imaging computers via PXE or USB (offline media)
• Familiarity with Intune for device management
• Proficiency with ServiceNow ticketing system
• Troubleshooting hardware issues with OEMs (printers, computers, phones)
• Zebra printer and scanner support
• Experience with Zscaler firewall, VPN, and Active Directory
• Remote desktop support tools (LogMeIn)
• Nexthink for end-user analytics
• Knowledge of SCCM, Citrix, and similar platforms for workspace services
• Understanding of TCP/IP networking, domains, and server-client operations
• Hands-on experience with infrastructure equipment (rack/stack, cabling, data center devices)
• Familiarity with backup operations and tape management
Desktop Support Technician
Phoenix, AZ jobs
Desktop Support Technician role serves as the primary point of contact for internal end-users, providing Tier 1 and Tier 2 technical support. This individual acts as the "face of IT," delivering exceptional customer service while troubleshooting hardware, software, and network connectivity issues. The role is responsible for the installation, configuration, and maintenance of the agency's end-user computing environment, ensuring staff have the technical tools required to perform their duties. Day-to-day responsibilities are 100% hands-on Technical and operational support.
Required Skills
5 or more years as a Desktop Support/IT Technician with Level 1- and 2-tiered support
Preferred Skills
IT Service Management (ITSM)
Maven
Active Directory/ Azure AD
Asset Management
Remote Support: assist off-site users with VPN connectivity, Multi-Factor Authentication (MFA), and remote desktop connections.
Field Service Technician
Catskill, NY jobs
Immediate need for a talented Field Service Technician. This is a 06 months contract opportunity with long-term potential and is located in Catskill, NY (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:25-94803
Pay Range: $22 - $22.50/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Project focus on upgrading advanced commercial printers at retail locations.
Duties may include replacing printer parts, paper feed, power supply, changing the print head, changing toner drum, transfer belt, image unit.
Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems.
Provide on-site technical support to internal or external customers in resolving complex or escalated technology issues on operational or maintenance aspects of system equipment.
Install and remove equipment and systems as required.
Responsible for day-to-day operation of applications and equipment and serve as a customer contact on technical and service-related problems.
Ensure that all schedules, transmission, on-line systems, and problems are resolved in an accurate and timely manner.
Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes.
Determine the most cost-effective repair / resolution to minimize customer downtime.
Key Requirements and Technology Experience:
Key Skills; Printer experience, Hardware experience
Minimum 2 to 3 years of field service experience, specifically in commercial printers required
Must be able to do extensive traveling via plane and / or car
Must have commercial / large printer experience; Lexmark printer certification nice to have
Experience working on commercial printers and have an electronics / mechanical aptitude
Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
Working knowledge of the Microsoft Office application suite including MS Outlook
Experience with multi-platform Windows O/S required
Working knowledge of Rufus, Windows Server imaging, photo printing experience, ability to troubleshoot system connectivity, Windows configuration
Ability to work independently in a retail environment
Ability to lift up to 50lbs.
Excellent customer service skills and professionalism.
Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers.
Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
Demonstrated capability to achieve results in a fast-paced, client-driven environment.
Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Tensioner Technician I (TN) - 3rd Shift
Portland, TN jobs
The TSUBAKI name is synonymous with excellence in quality, dependability, and customer service. U.S. Tsubaki Automotive, LLC is an international tier-one supplier of high-speed chain drive systems to the automotive industry.
The Tensioner Technician I will maintain the basic daily operation of the primary tensioner machine(s). This position will ensure the machine is making a quality part while meeting the desired productivity rate.
Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description - other tasks may be assigned and expected to be performed.
Maintain tensioner machining equipment example: tooling adjustment, presetting, and pm etc.
Ability to troubleshoot basic machine issues
Maintain quality of the parts
Ability to check parts to meet quality standard
Ability to read small quality testing equipment example: calipers, mics, microscope, etc.
Ability to read a part print.
Ability to run one line at a time
Requirements:
High school diploma or equivalent preferred; equivalent relevant experience may be considered
Zero to two years related experience.
Basic Computer Skills
5s experience
Basic problem solving or troubleshooting skills
Ability to work with a team.
Ability to run up to 4 lines.
Position require excellent planning and organizational skills, extreme attention to details and significant computer skills.
Position requires weekends as needed with 24-hour notice.
Learn more about U.S. Tsubaki at: *************************
U.S. Tsubaki offers a competitive compensation and benefits package, including health benefits effective on date of hire, dental and vision benefits effective on the first of the month following date of hire, Paid Time Off ("PTO"), 10 paid holidays, generous 401(k) match and profit sharing, annual bonus potential, life insurance, short and long-term disability, flexible spending accounts, commuter benefits, education reimbursement, home and auto insurance discounts, and pet insurance.
The estimated salary range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors.
Tsubaki is an Equal Opportunity Employer-Minorities/Females/Veterans/Disability
PM21
PI374d69e96d21-37***********0
Datacenter Technician
Roanoke, TX jobs
World Wide Technology is looking for a Data Center Technician. This role is part of WWT's Strategic Resourcing services and is a contract role. The candidate will be supporting a WWT customer and will be employed by one of WWT's preferred partners. The partner will provide full compensation and benefit information prior to employment with the partner.
Job Description:
Title: Data Center Technician
Location: Roanoke, TX
Available Shift:7 PM - 5 AM CST Wednesday, Thursday, Friday, Saturday
Duration: 12 Months
Contract Designation: Full Time Contingent - Contractors will be eligible for WWT's Full Time Employee Benefits Package including Medical, Vision, Dental, PTO, Paid Holidays, and more.
Rate/Salary: $35/hr.
Responsibilities:
Infrastructure Management:
Deploy, configure, and maintain server hardware, storage, and networking equipment in the data center.
Perform routine hardware and software maintenance, upgrades, and patches. Monitoring and Troubleshooting:
Monitor data center performance and respond to alerts promptly.
Identify and troubleshoot hardware, network, and system issues to ensure optimal performance. Security and Compliance:
Implement and enforce security measures to safeguard data center assets.
Ensure compliance with industry standards and best practices. Documentation:
Maintain accurate and up-to-date documentation of data center configurations, processes, and procedures. Qualifications:
Proven experience in data center operations and infrastructure management.
Strong knowledge of server hardware, storage systems, and networking protocols.
Proficient in troubleshooting hardware and software issues.
Familiarity with virtualization technologies.
Understanding of security best practices and compliance standards.
Excellent documentation and communication skills.
Ability to work in a fast-paced and collaborative environment.
World Wide Technology is looking for a Data Center Technician. This role is part of WWT's Strategic Resourcing services and is a contract role. The candidate will be supporting a WWT customer and will be employed by one of WWT's preferred partners. The partner will provide full compensation and benefit information prior to employment with the partner.
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current pay range for this position is $30 to $35 hourly. Actual pay will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs, and will be set by your employer. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in base pay.
If you have any questions or concerns about this posting, please email ****************** within 5 days of posting.
MIT/WinClient Touch Services Technician (L3)
Chandler, AZ jobs
Immediate need for a talented MIT/WinClient Touch Services Technician (L3). This is a 03+ months contract to hire opportunity and is located in Chandler, AZ(Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID: 25-94822
Pay Range: $17 - $18/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Factory Computing Support
Troubleshoot and repair software/hardware issues at the system, module, and component levels.
Support Windows-based factory equipment and related infrastructure.
Collaborate with IT Networks, Windows teams, GOS Service Desk, and Process Integration (PI) for cross-functional troubleshooting.
Parts & Inventory Management
Assist with ordering, forecasting, stocking, and proper disposal of computing hardware.
Maintain accurate documentation and communication regarding parts usage.
Customer & Team Interaction
Communicate effectively with internal customers, Client technicians, and hardware/software specialists.
Provide excellent customer service and clear written/verbal communication.
Server Install Support
Rack and mount servers in datacenter environments.
Connect network cables and perform cable management.
Configure iLO based on documented procedures.
Perform basic hardware/software troubleshooting.
Patch servers and client systems as required.
Network Physical Touch (Smart Hands) Support
Provide onsite Level 1 physical touch support in coordination with remote L2/L3 teams.
Replace cabling or hardware components to resolve incidents and service requests.
Assist data center teams with daily infrastructure deployments within SLA.
Perform rack & stack installations for network and server equipment.
Manage cabling installations, removals, and pathway systems (TOR switches, cable trays).
Move network gear and communications hardware as needed.
Key Requirements and Technology Experience:
Must have skills ["Windows Client Support", "Hardware Troubleshooting", "Factory IT Support", "Datacenter Smart Hands", "WinClient Support", "Windows Imaging", "Server Rack & Stack", "Network Cabling", "Electro-Mechanical Troubleshooting", "Cleanroom/Manufacturing IT Support"]
Experience: 3-5 years of technical experience preferred.
Technical Skills:
Windows imaging and intermediate Windows OS troubleshooting.
Knowledge of Windows 10/11 and Microsoft Outlook, Excel, Word.
Basic networking and datacenter hardware familiarity.
Physical Requirements:
Ability to lift up to 50 lbs independently.
Ability to walk, sit, stand, crawl, kneel for extended periods.
Comfortable working in hot enclosed environments (data center hot aisles).
Ability to climb ladders and work at heights.
Work Style:
Ability to work independently or in teams of 3-4.
Strong ownership mindset with the ability to multitask and prioritize.
Flexibility in a dynamic factory environment.
Preferred:
Cleanroom experience.
Technical certifications (optional).
Associate degree or certification in a technical discipline preferred.
Equivalent hands-on experience accepted.
Technical certifications are a plus.
Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
Datacenter Technician
Mesa, AZ jobs
Data Center Technician (Breakfix).
Qualifications:
· Physical layer: fiber optic connections, contamination, cleaning
· Understand ESD best practices
· Comfortable with text based CLI
· Familiar with IP based networking
· A+/Network+ level of knowledge required
· Good understanding of OSI layer and network principles
· 2+ years of DC experience required
· 4+ years of IT related experience required
· Familiarity with the Linux based systems and experience with scripting and automation (Bash, Python, Perl)
· Understanding BGP routing protocols, spanning tree, VRRP, LACP
· Good organization, multitasking and communication skills
· Microsoft Office Tools: Word, Outlook, Excel
· Understanding of network procedures, environmental and safety management in a DC environment
Responsibilities:
· Physical hardware swaps: (Fabric and Backbone)
o Optical transceiver swaps / Circuit diagnosis
o Line card swap
o TOR Replacement
o Work with vendors for RMA's
o Must be able to lift 50lbs
· Asset Management
· Tools and Ticket management
· Build relationships with partner teams within the DC
· Ability to review hardware logs, isolate and identify root cause
· Remote link troubleshooting
· Ability to mentor and guide L1 resource
Service Technician
Grand Rapids, MI jobs
This position will report to the Service Manager. The responsibilities of the Service Technician are to service, maintain, troubleshoot, and repair heating, ventilation, air conditioning, refrigeration systems and equipment. Diagnosing malfunctions and determining repair needs, inspecting, and performing tests on systems and equipment for defective parts and to assure proper functioning.
Essential Job Function
Customer Service
Always present a professional positive and helpful attitude when interacting with customers and co-workers. Exhibit an understanding of Human Relations and functions as a “team player”.
This position has frequent contact with customers, requiring reasonable tact and strong verbal/written communication skills.
Observe additional maintenance needs requiring attention and report to the appropriate people.
Basic Functions/Requirements
Read and write English.
Write legibly.
Read a tape measure, perform basic math skills: (Add, Subtract, Fractions, Calculate sales tax)
Must have valid Michigan drivers' licenses, good driving record (our insurance must accept you)
Paperwork filled out properly daily, including electronic documentation, if applicable.
Follow verbal and written instructions.
Follow all safety rules.
Be able to wear all P.P.E's when applicable (steel toe boots, gloves, safety glasses, hard hat, etc.)
Lift, climb, bend, and kneel to complete assigned tasks.
Tolerate working at heights off a ladder, scaffold, and aerial lifts.
Perform heavy physical labor during adverse weather conditions.
Work in confined spaces, exposed to fumes, chemicals, grease, acids, oil and in the vicinity of noise and vibration with proper P.P.E's.
Maintain cooperative and effective working relationship with others.
Be able to take “on call” in the regular rotation.
Be available to work any time of the day to take care of your customer. (Before 8:00 am and after 5:00 pm during the week, any time weekends, and holidays)
4 hours safety training required annually.
Must have refrigerant transition and recovery certification card.
Continuing education is expected.
Education/Experience
High school diploma or GED preferred.
10+ Years' experience preferred.
Work Coordination and Paperwork
Coordinate start and stop time with Service Dispatcher for each call.
Organize all work detail (work performed, service recommendations, etc.) and complete an accurate work ticket, paper or electronic, for billing and payroll purposes. Submit all paperwork to the office each Monday before 10:00 AM or at end of each month is required.
Obtain record on work ticket and communicate to vendor an appropriate purchase order number when purchasing job-related parts and supplies.
Physical Requirements
Climbing (ladders, stairs, etc.) while carrying tools and parts
Lift 50 lbs. frequently, 100 lbs. occasionally, and 100+ lbs. with assistance
Bending or stooping
Extended periods of walking
Regular exposure to weather conditions
Operating a motor vehicle
Owning and operating power or hand tools
Exposure to potentially harmful chemicals or materials with proper P.P.D's
Non-Essential duties and responsibilities
Performs other duties as assigned by Management.
IT Field Engineer l - Grand Rapids, MN
Grand Rapids, MN jobs
Please note that this role requires candidates to be based in or near Grand Rapids, Minnesota. At VC3, we don't just solve IT problems - we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.
We're a team of doers, builders, and tech whisperers who live by 4 core values:
Go Beyond | Own It | Be Curious| Serve as One
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
The Impact you will have:
In this role, you'll provide hands-on support at client sites, resolving technical issues across hardware, software and networks. You will ensure client success through timely resolution and consistent communication. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer. VC3 will provide mileage reimbursement per our policy.
* Drive to client sites as scheduled while adhering to appointment schedules and promptly communicating any delays to the Service Coordinator
* Install and set up new computer hardware, software and peripherals
* Troubleshoot and resolve onsite issues related to workstations and printers
* Collaborate with VC3 technical staff as onsite support for connectivity issues including ISPs, wireless networks, DHCP, DNS, and remote access technologies including VPN, RDS and Citrix
* Educate and guide VC3 clients on technical standards and best practices
* Identify recurring issues and initiate problem tickets for them
* Make recommendations to the VC3 team for improvements of supported hardware and software
* Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
* Participate in the on-call rotation (1 week every 3-4 months)
* Additional duties as assigned
* Full-time access to a vehicle, a valid driver's license, and no driving restrictions. Business class insurance for the vehicle if residing in Canada
* Technical Experience: Familiarity with troubleshooting, system operations, or related technical tasks.
* Networking Knowledge: Understanding of basic networking concepts and protocols.
* Mechanical Aptitude: Interest in mechanical systems and a passion for hands-on problem-solving.
* Go Beyond - you take that extra step to create moments that are unexpected but appreciated.
* Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.
* Be Curious - You challenge the status quo and aim for continuous improvement and constant learning.
* Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.
IT Field Engineer l
Grand Rapids, MN jobs
Job DescriptionDescriptionAt VC3, we don't just solve IT problems - we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.
We're a team of doers, builders, and tech whisperers who live by 4 core values:
Go Beyond | Own It | Be Curious| Serve as One
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
The Impact you will have: In this role, you'll provide hands-on support at client sites, resolving technical issues across hardware, software and networks. You will ensure client success through timely resolution and consistent communication. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer.
What you will be doing:
Drive to client sites as scheduled while adhering to appointment schedules and promptly communicating any delays to the Service Coordinator
Install and set up new computer hardware, software and peripherals
Troubleshoot and resolve onsite issues related to workstations and printers
Collaborate with VC3 technical staff as onsite support for connectivity issues including ISPs, wireless networks, DHCP, DNS, and remote access technologies including VPN, RDS and Citrix
Educate and guide VC3 clients on technical standards and best practices
Identify recurring issues and initiate problem tickets for them
Make recommendations to the VC3 team for improvements of supported hardware and software
Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
Participate in the on-call rotation (1 week every 3-4 months)
Additional duties as assigned
The tools you bring:
Full-time access to a vehicle, a valid driver's license, and no driving restrictions. Business class insurance for the vehicle if residing in Canada
2 years of relevant technical experience OR 1 year experience in Service Technician I or II roles at VC3
2 years experience managing: Windows Client Operating Sytems (10,11), Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, and DNS
Go Beyond - you take that extra step to create moments that are unexpected but appreciated.
Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.
Be Curious - You challenge the status quo and aim for continuous improvement and constant learning.
Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.
What's in it for you:
Flexibility- We're remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.
Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it's today's needs or tomorrow's goals, we've got you covered.
Grow with Us - Whether you're just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
People-First Culture - We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
Transparent Leadership - From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.
Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted. Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed!
Want to know more about what it's like to be a Field Engineer? Take a look here!
IT Field Engineer I - Sacramento, CA
Sacramento, CA jobs
Please note that this role requires candidates to be based in the Sacramento, California area. At VC3, we don't just solve IT problems - we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.
We're a team of doers, builders, and tech whisperers who live by 4 core values:
Go Beyond | Own It | Be Curious| Serve as One
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.
The Impact you will have:
In this role, you'll provide hands-on support at client sites, resolving technical issues across hardware, software and networks. You will ensure client success through timely resolution and consistent communication. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer. VC3 will provide mileage reimbursement per our policy.
* Drive to client sites as scheduled while adhering to appointment schedules and promptly communicating any delays to the Service Coordinator
* Install and set up new computer hardware, software and peripherals
* Troubleshoot and resolve onsite issues related to workstations and printers
* Collaborate with VC3 technical staff as onsite support for connectivity issues including ISPs, wireless networks, DHCP, DNS, and remote access technologies including VPN, RDS and Citrix
* Educate and guide VC3 clients on technical standards and best practices
* Identify recurring issues and initiate problem tickets for them
* Make recommendations to the VC3 team for improvements of supported hardware and software
* Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
* Participate in the on-call rotation (1 week every 3-4 months)
* Additional duties as assigned
* Full-time access to a vehicle, a valid driver's license, and no driving restrictions. Business class insurance for the vehicle if residing in Canada
* 2 years of relevant technical experience OR 1 year experience in Service Technician I or II roles at VC3
* 2 years experience managing: Windows Client Operating Sytems (10,11), Microsoft/Office 365, Virus and Security, TCP/IP, DHCP, and DNS
* Go Beyond - you take that extra step to create moments that are unexpected but appreciated.
* Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.
* Be Curious - You challenge the status quo and aim for continuous improvement and constant learning.
* Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.
IT Field Engineer I
Grand Rapids, MI jobs
Job DescriptionDescriptionLeveraging our standard technologies and process, coupled with our people and corporate structure, we deliver a unique end result for our customers. Our clients will experience increased employee productivity, predictability in capital and operating expenditures, reduced downtime and risk, improved employee morale, less lost revenue and enhanced business agility. The Field Analyst/Engineer I is responsible for providing mid-level technical assistance and support to VC3 clients. This support is primarily performed at client sites when issues require a physical presence. In order to ensure an exceptional result, you will need to have a clear understanding of the challenges and opportunities our customers face and how our teams as a whole combine to deliver our promise. Providing services in a proactive, professional manner while ensuring key parties are kept informed is critical. We are a data driven company and analysis for decision making and overall strategy is ongoing. Culture is an integral part of working at VC3. Our company DNA represent the most important values, the ones we live by: Serve as One “Serve as One” is the belief that together we are greater than the sum of our individuals, and that teamwork is essential to success. Passionately Curious “Passionately Curious” is about challenging the status quo, continual improvement, and constantly learning. Own It “Own IT” is about having the courage to do what's right, resolve to take responsibility, and grit to cross the finish line. Go Beyond “Go Beyond” is taking that extra step to create moments that are unexpected but appreciated. Our Core Focus - “Developing Growth-Minded People” - is about creating excitement and opportunity for those we work with to nurture their growth-mindset. The “VC3 Way” is our set of people, process and technology, that produce a predictable result for our customers. You must be aware of, and maintain this standard, understanding that it is a living guide; Always updating and always changing based on influence from our team and the needs of our clients.
Key Responsibilities
Understand and follow “The VC3 Way”. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards.
Have full-time access to a vehicle, a valid driver's license, and no driving restrictions. Maintain business-class insurance for the vehicle if residing in Canada.
Drive to clients' offices as required by remote staff.
Maintain close adherence to their schedule and inform the Service Coordinator if they are unable to be at their scheduled appointment at the appropriate time.
Set up new computer hardware, software, and peripherals.
Train and educate VC3 clients on technical standards.
Troubleshoot and resolve issues that require an onsite presence with:
Customer line-of-business (LOB) applications and common applications like web browsers and Microsoft Office
General network connectivity including ISP
Common networking technologies such as DHCP and DNS
Wireless network performance and accessibility
Remote access technologies including VPN, RDS, and Citrix
Operating systems on servers, desktops, and laptops
Common peripherals such as printers
Identify recurring issues and initiate problem tickets for them.
Make recommendations for improvements of supported hardware and software.
Engage remote technicians, vendors, 3rd parties, and client subject matter experts (SME) as needed during the troubleshooting process
Additional Responsibilities:
Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
Receive mentoring and feedback from peers and others
Where appropriate, escalate complicated issues to a more senior resource or other appropriate teams
Review Tickets with Team Lead
Actively Participate in Team Huddles, L10 Meetings, One on One Meetings, and any other Team Meetings
Create and update documentation when changes or occur, or when discoveries are made
Educate users on Process, Hardware, and Software
Answer Incoming Service Desk phone calls and chats when not at a client site
Attend monthly training & team meetings as required.
Participate in the on-call rotation (1 week every 3-4 months)
Skills, Knowledge & Expertise
KPI goals consistently met in Service Technician I or II roles.
1-2 years relevant technical experience is required OR 6 months experience in Service Technician I or II roles at VC3.
Microsoft 365 or Azure certifications highly desired
Good problem solving and decision-making skills; ability to understand and analyze complex issues
Self-motivated, detail orientated, highly organized and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality
At least 2 years relevant IT experience fully supporting and building customer environments.
At least 2 years' experience managing & working with the following technologies:
Windows Client Operating Systems (7, 8, 10, 11)
Windows Server
Microsoft/Office 365
Virus and Security
TCP/IP
DHCP
DNS
Additional info you will want to know:
Travel Requirements: day travel often
Work Schedule: Must participate in paid 7×24 rotation; scheduled work after hours and on weekends
Applicant selected will be subject to a criminal, credit, and department of motor vehicles background checks and must meet eligibility requirements for access to classified information
VC3 offers great benefits, including:
National health insurance coverage with two plan options
FSA (flexible spending account) for health and/or dependent care
HSA (health savings account)
Vision and dental plans for you and your dependents
100% company paid basic life and long-term disability insurance
401k with a company match
And more!